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My SGS3 fell from the computer desk (about 60cm height) , and now the screen is black and non-responsive.
The phone is covered with a MOMAX case, can't believe this happened from a fall like this..
I can still get calls and messages, but I can't see anything... The screen itself has no cracks, no scratches ,it's perfect. It just shows some green line on the top from time to time but that's it,everything else is just black...
Any idea on how to fix it?
Is the screen the problem? Will it cost me the same as a replacement of a new screen, I mean as far as I know the cost of the screen is this high cus' of the Gorilla Glass, but my glass is flawless, maybe I can replace just the 'things' behind it...?
By the way, the insurance from the store I bought this phone fro doesn't cover fallings, so it there a way for them to know that the phone fell ? There are no scratches or anything like that, so.. can I just say that it's happened suddenly by itself?
thanks.
Somnium1 said:
My SGS3 fell from the computer desk (about 60cm height) , and now to the screen is black and non responsive.
The phone is covered with a MOMAX case, can't believe this happened from a fall like this..
I can still get calls and messages, but I can't see anything... The screen itself has no cracks, no scratches ,it's perfect. It just shows some green line on the top from time to time and that's it...
Any idea on how to fix it?
Is the screen the problem? Will it cost me the same as a replacement of a new screen, I mean as far as I know the cost of the screen is this high cus' of the Gorilla Glass, but my glass is flawless, maybe I can replace just the 'things' behind it...?
By the way, the insurance from the store I bought this phone fro doesn't cover fallings, so it there a way for them to know that the phone fell ? There are no scratches or anything like that, so.. can I just say that it's happened suddenly by itself?
thanks.
Click to expand...
Click to collapse
If you're going to use your insurance, just report it lost... keep the broken phone for parts and get a whole new phone...
Somnium1 said:
My SGS3 fell from the computer desk (about 60cm height) , and now to the screen is black and non responsive.
The phone is covered with a MOMAX case, can't believe this happened from a fall like this..
I can still get calls and messages, but I can't see anything... The screen itself has no cracks, no scratches ,it's perfect. It just shows some green line on the top from time to time and that's it...
Any idea on how to fix it?
Is the screen the problem? Will it cost me the same as a replacement of a new screen, I mean as far as I know the cost of the screen is this high cus' of the Gorilla Glass, but my glass is flawless, maybe I can replace just the 'things' behind it...?
By the way, the insurance from the store I bought this phone fro doesn't cover fallings, so it there a way for them to know that the phone fell ? There are no scratches or anything like that, so.. can I just say that it's happened suddenly by itself?
thanks.
Click to expand...
Click to collapse
Yea if there are no marks on the casing just say the screen was acting up so you rebooted and thats what you got now. Should be no problem getting a replacement for such a new phone with no signs of physical damage. Good luck to you.
GALAXY Note i717 Paranoid Android Cm10 hybrid Aug28 Official PA!!!
If you dont mind opening your s3 just a tiny bit see if this connection got loose. http://youtu.be/eo93EF7rVIw?hd=1&t=2m46s
I've tried that, at frst half of the screen was blue-ish , and now it's all black again...
I purchased my White 32BG N5 on the 31st of October, probably the very first batch. It has always been in a case. Yesterday I took it out to clean out the sides from dust as the case is a pretty thick one and the openings allow dust to get in. I noticed a hairline crash that goes from the SIM tray opening to the screen. I called up Google Support and they advised that physical issues with the phone are not covered under the warranty, the same thing was told to me by a supervisor.
I then reached out to LG Support, they advised that I have to ship the phone in and pay for shipping, and be without a phone for up to 7 days.
See attached image of the crack and let me know if you have any suggestions or heard about this issue. I am fraint that more and more crash are going to show up on this phone now.
It was probably stress crack. Case or not any stress to the phone can cause it to crack since it's plastic. Just my opinion.
Sent from my Nexus 5 using xda app-developers app
Nocturnal86 said:
It was probably stress crack. Case or not any stress to the phone can cause it to crack since it's plastic. Just my opinion.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Yeah this happens. A bit of torsion and it's cracked
Sent from my Nexus 5 using Tapatalk
Removing cases can be rough. Is your phone bent at all?
Sent from my Nexus 5 using Tapatalk
Nexus 5 Side cracked
bblzd said:
Removing cases can be rough. Is your phone bent at all?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
not at all. the case im using is from casology
http://www.amazon.com/Caseology-Goo...=1397520186&sr=8-6&keywords=caseology+nexus+5
it comes on and off really easy.
Nocturnal86 said:
It was probably stress crack. Case or not any stress to the phone can cause it to crack since it's plastic. Just my opinion.
Sent from my Nexus 5 using xda app-developers app
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Click to collapse
You would think that this type of issue would be covered under warranty
coolmaster121 said:
You would think that this type of issue would be covered under warranty
Click to expand...
Click to collapse
No why would it be? Stress cracks are caused by external stress to whatever was cracked like putting it in tight pockets for to long or sitting on it on accident or trying to take it out of a tight case and using to much force etc.. And warranty only covers defects with the internals or manufacturing. If you would have caught that crack the day you bought it you might have gotten them to replace it since it was same day but after so much time physical damage is usually user caused.
Nocturnal86 said:
No why would it be? Stress cracks are caused by external stress to whatever was cracked like putting it in tight pockets for to long or sitting on it on accident or trying to take it out of a tight case and using to much force etc.. And warranty only covers defects with the internals or manufacturing. If you would have caught that crack the day you bought it you might have gotten them to replace it since it was same day but after so much time physical damage is usually user caused.
Click to expand...
Click to collapse
Usually electronic devices such as cellphones are made with regular usage in mind. Like having the phone in your pocket, putting a case on and off. If the phone is unable to handle the stress of everyday use that would mean that there is something wrong with it.
I had the Galaxy Nexus for about 2 years, the Nexus S for 1 year with the same type of usage if not heavier and never had issues with "stress cracks"
I did own an iPhone 3GS and that also had similar type of cracks, all over the body of the phone. It was replaced btw, out of warranty too.
Also the term "stress cracks" usually refers to something that is created and then needs to settle in. Such as a foundation of a house. This is not the case for smart phone devices. Plastic housing does not need to settle in.
I looked up the warranty for the phone. On the first page of the warranty details (page 16 of the doc) this is what they say:
4. The external housing and cosmetic parts shall be free of defects at the time of shipment and, therefore, shall not be covered under these limited warranty terms.
http://www.lg.com/us/support/products/documents/Nexus5_SafetyAndWarranty_USG_Print_V1.0_130917.pdf
So I guess they dont care if the phone starts cracking on it's own, or there are other cosmetic issues with the device. That is kind of sad...
coolmaster121 said:
Usually electronic devices such as cellphones are made with regular usage in mind. Like having the phone in your pocket, putting a case on and off. If the phone is unable to handle the stress of everyday use that would mean that there is something wrong with it.
I had the Galaxy Nexus for about 2 years, the Nexus S for 1 year with the same type of usage if not heavier and never had issues with "stress cracks"
I did own an iPhone 3GS and that also had similar type of cracks, all over the body of the phone. It was replaced btw, out of warranty too.
Also the term "stress cracks" usually refers to something that is created and then needs to settle in. Such as a foundation of a house. This is not the case for smart phone devices. Plastic housing does not need to settle in.
I looked up the warranty for the phone. On the first page of the warranty details (page 16 of the doc) this is what they say:
4. The external housing and cosmetic parts shall be free of defects at the time of shipment and, therefore, shall not be covered under these limited warranty terms.
http://www.lg.com/us/support/products/documents/Nexus5_SafetyAndWarranty_USG_Print_V1.0_130917.pdf
So I guess they dont care if the phone starts cracking on it's own, or there are other cosmetic issues with the device. That is kind of sad...
Click to expand...
Click to collapse
You cracked the phone yourself mate. Maybe by sitting down with the phone in your pocket.
Verstuurd vanaf mijn Nexus 5 met Tapatalk
coolmaster121 said:
I purchased my White 32BG N5 on the 31st of October, probably the very first batch. It has always been in a case. Yesterday I took it out to clean out the sides from dust as the case is a pretty thick one and the openings allow dust to get in. I noticed a hairline crash that goes from the SIM tray opening to the screen. I called up Google Support and they advised that physical issues with the phone are not covered under the warranty, the same thing was told to me by a supervisor.
I then reached out to LG Support, they advised that I have to ship the phone in and pay for shipping, and be without a phone for up to 7 days.
See attached image of the crack and let me know if you have any suggestions or heard about this issue. I am fraint that more and more crash are going to show up on this phone now.
Click to expand...
Click to collapse
Same here.. Same Model too. I have a hard shell case that I have been using.. I took it off yesterday to make sure there was no dust buildup, and noticed the crack. Same hairline crack from sim card to screen.
gee2012 said:
You cracked the phone yourself mate. Maybe by sitting down with the phone in your pocket.
Verstuurd vanaf mijn Nexus 5 met Tapatalk
Click to expand...
Click to collapse
How could I crack the side of the phone like that by sitting on the phone?
1. The screen would crack
2. Both sides would crack
3. The crack would be all the way down the side. But it only goes to the sim entrance.
Also, never put the phone in my back pocket, its way too bulky with the case one it.
And, there is another person with a hardshell case who just added that they have the same issue on a White Nexus 5.
PS "Mate"? I'm an adult, if I screw up i take the responsibility, but if the stuff that I pay for has a defect I expect the party providing support to take care of the issue.
Also, if you purchased the N5 at the Google Play store, here is the info about getting support for your phone:
To obtain customer support for your mobile phone purchased from the Google Play Store, contact Google Nexus Support on http://support.google.com/nexus, or at 1-855-836-3987.
Ref: http://www.lg.com/us/support-mobile/lg-LGD820
bmfv said:
Same here.. Same Model too. I have a hard shell case that I have been using.. I took it off yesterday to make sure there was no dust buildup, and noticed the crack. Same hairline crack from sim card to screen.
Click to expand...
Click to collapse
Contact Google and see what they say about this issue.
To obtain customer support for your mobile phone purchased from the Google Play Store, contact Google Nexus Support on http://support.google.com/nexus, or at 1-855-836-3987.
http://www.lg.com/us/support-mobile/lg-LGD820
gee2012 said:
You cracked the phone yourself mate. Maybe by sitting down with the phone in your pocket.
Click to expand...
Click to collapse
No need to be a **** about it.
I've got the exact same crack on my Nexus. It's never been dropped, never been in a back pocket, and never been subjected to any bending at all. I contacted Google and they told me to contact LG. I've sent LG pictures and I'm waiting for them to get back to me about it.
The fact that we have a number of people reporting the exact same problem points to a defect in the build of the phone itself.
(That's not a crack on the screen in the photo, it's a white dog hair )
hutchy69 said:
No need to be a **** about it.
I've got the exact same crack on my Nexus. It's never been dropped, never been in a back pocket, and never been subjected to any bending at all. I contacted Google and they told me to contact LG. I've sent LG pictures and I'm waiting for them to get back to me about it.
The fact that we have a number of people reporting the exact same problem points to a defect in the build of the phone itself.
(That's not a crack on the screen in the photo, it's a white dog hair )
Click to expand...
Click to collapse
I posted this about 2 days ago, and we have 3 people reporting the same issue.
I have a feeling this is an issue with the white model of the phone only as the plastic that is on the sides of the phone is different then the Black or Red models.
I wish more people with the crack were aware of this post and would comment here with pictures. I am sure that Google would see that there seems to be a trend and start doing something about it. If you guys can share this so people realize that this is a defect, and maybe we can do something about this.
Not just white. Black too. Mine has hairline cracks next to the volume rocker and two next to the sim tray. One of them by the sim try is in nearly the exact same place as Hutchy's.
The cracks along with the peeling letters off the back is making me greatly question the build quality of this device. It seems to be falling apart and it has only been 6 months.
Yes, may be the while glossy plastic sides of the white n5 are not as rigid as the black ones. But I'm sure LG isn't going to do anything about that if few people report it :silly:
The phone can't crack itself. There must have been pressure put on that side while holding on to something (with phone in hand) or may be the case which y'all used was too tight that it split the side when you people applied pressure on it or while it was in a tight pocket. Reasons can be many.
It will be a miracle if LG actually accepted these devices and replaced them(or the casing) free of cost but I sincerely doubt it.
Edit: I know a friend of mine who had a HTC One m7 of which he took utmost care. The phone was in his pocket and while he was walking his thigh hit a corner of a desk. He didn't realize it ATM but when he took out his mobile while he received a call he saw that there was a dent on the back. Obviously he was hell bent on saying that he didn't drop the device nor did he threw it around but suddenly he remembered that time when that desk hit his thigh.
So what I'm saying is that such small things could have been the reason for the hairline cracks on your device.
GldRush98 said:
Not just white. Black too. Mine has hairline cracks next to the volume rocker and two next to the sim tray. One of them by the sim try is in nearly the exact same place as Hutchy's.
The cracks along with the peeling letters off the back is making me greatly question the build quality of this device. It seems to be falling apart and it has only been 6 months.
Click to expand...
Click to collapse
I've got the letters peeling problem too on the White. I just put a skin from Dbrand on the back to cover the lettering.
vin4yak said:
Yes, may be the while glossy plastic sides of the white n5 are not as rigid as the black ones. But I'm sure LG isn't going to do anything about that if few people report it :silly:
The phone can't crack itself. There must have been pressure put on that side while holding on to something (with phone in hand) or may be the case which y'all used was too tight that it split the side when you people applied pressure on it or while it was in a tight pocket. Reasons can be many.
It will be a miracle if LG actually accepted these devices and replaced them(or the casing) free of cost but I sincerely doubt it.
Edit: I know a friend of mine who had a HTC One m7 of which he took utmost care. The phone was in his pocket and while he was walking his thigh hit a corner of a desk. He didn't realize it ATM but when he took out his mobile while he received a call he saw that there was a dent on the back. Obviously he was hell bent on saying that he didn't drop the device nor did he threw it around but suddenly he remembered that time when that desk hit his thigh.
So what I'm saying is that such small things could have been the reason for the hairline cracks on your device.
Click to expand...
Click to collapse
You are comparing a dent on the back of a metal phone to a hairline crack in spots that it would be almost impossible to induce a crack of that nature even if one tried.
1. The case sides are actually pretty loose, I can easily bend them away from the sides, top and bottom of the phone
2. If the phone was hit on something while in a case the case would absorb that impact
2.a. I have seen drop tests of this phone, the screen shatters, the sides stay intact, no cracks. In other drop tests in a case the phone is completely fine, no cracks on the screen or the body. So the statements that removing the phone from the case or the case being too tight are complete BS.
3. LG's Warranty does state that they don't cover cosmetic issues. I know this, I have this info in previous posts. My point is that this is a manufacturing defect, and it should be covered by the manufacturer. I believe there are laws that protect the consumer against this kind of BS.
4. Also, per warranty info, Google is responsible for servicing these devices if they are purchased from the Google Play Store. See my previous posts.
I will make a video of my phone and case and the condition of both when I get home from the office today post it on YouTube and get a link in to this thread.
I do appreciate your feedback though.
Got a response from LG on Twitter:
https://twitter.com/LGUS/status/456181193437110273
After reading this thread I just had to go look. I have one above the Simtray. Not as prominent as you guys, but its there. I still have the tape on the sides in a cruzerlite TPU case. I have noticed myself sitting on the phone sometimes in my pocket jumping in the truck. Will always be in a case not that worried / (OCD) Oh well you should see the N4. The dude I bought that from replaced the battery and didnt take out the sim tray.
Hi all,
Do you know if you can replace the nylon corners on the Z3? Dropped it on the corner and got a nasty ding, but rest of phone is perfect, just the corner is damaged. Don't mind paying Sony to do it, as long as it's not so expensive. Just not sure if it's possible.
Thanks!
cwk204 said:
Hi all,
Do you know if you can replace the nylon corners on the Z3? Dropped it on the corner and got a nasty ding, but rest of phone is perfect, just the corner is damaged. Don't mind paying Sony to do it, as long as it's not so expensive. Just not sure if it's possible.
Thanks!
Click to expand...
Click to collapse
I am imterested in this as well. If anyone has any info
Up
I dropped my phone and also would want to know where to have these replaced.
They can be replaced.
So... Is it Sony that can replace them? I have a small dent in one corner. Anyone know where the phone is sealed? I would guess it is behind the nyloncorner as it is ment to take off for the fall?
Also curious. I dropped my phone onto a hardwood floor from 3,5 meters. Phone is fine but one corner has a crack on it. It´s barely visible but dont think it will take many more drops so this subject might come important for me.
What are you guys doing to drop your phones?
stifferthanyou said:
Also curious. I dropped my phone onto a hardwood floor from 3,5 meters. Phone is fine but one corner has a crack on it. It´s barely visible but dont think it will take many more drops so this subject might come important for me.
Click to expand...
Click to collapse
Other people write about droping the phone from 20cm and the screen cracked.
How in the world did your phone survive this?!?!?!
I guess the wooden floor was soft enough and rest was pure luck. Only the flaps opened and phone rebooted itself. I left the phone on a flat balcony railing and a minute later it dropped on its own because it is so slippery.
Btw it´s not the only time i dropped this phone on a wooden floor from hights more than 1 meter without any cases or covers. Durable phone.
Mine slid off a soft surface onto a tile counter top no more than 5cm, and the screen shattered. I can't say I agree that the phone is durable.
Id love to see some photos of drop damage. Do the nylon corners work as intended?
It is becoming clear that the Z3 is a phone you do not want to drop without a case on.
sunoryjim said:
It is becoming clear that the Z3 is a phone you do not want to drop without a case on.
Click to expand...
Click to collapse
Isn't that true for all phones right now ?
Anyway, @op, could you provide pics of the affected area ? I'm curious to see how the nylon corners dealt with the damage, as Sony is advertising them as the saviour of Z3 in case you drop it.
Akiainavas said:
Isn't that true for all phones right now ?
Click to expand...
Click to collapse
Basically.. Although the Z3 has two pieces of glass, so the chances of one of them shattering is higher.
It's all about how lucky, or un-lucky you are on how it lands.
The days of Nokia 3310 are gone, only flagship phone that can really take a beating is the HTC One because of the speaker frames buffering the glass, so even corner impacts don't damage the screen.
So, anyone who actually had the corners on the phone replaced? Roughly how much did you pay?
One of my corners cracked after a drop yesterday, and the phone looks hideous now...
I must say that unlike what seems like most people experienced, I find the phone to be very durable.
I've dropped it several times from roughly 1-1,5 meters height, and only this one time any damage appeared - and it did not spread anywhere else than the corner.
I've attached pictures of the damage if anyone is interested. (Sorry for the extremely poor quality, apart from my phone I only have a ****ty webcam as camera...)
Akiainavas said:
Isn't that true for all phones right now ?
Anyway, @op, could you provide pics of the affected area ? I'm curious to see how the nylon corners dealt with the damage, as Sony is advertising them as the saviour of Z3 in case you drop it.
Click to expand...
Click to collapse
Where do you see Sony advertising the nylon corners for stopping damages? I would imagine rubber would help more than these hard nylon corners.
Did 1 of u manage to repair ? dent mine the same
Hello. Anyone has experience on the fix? A Taiwanese forum mentioned Sony replacement for NTD 5150 (about USD 165) as Sony representative said "the nylon caps are together with the screen/frame so everything has to be replaced". Ridiculous I would say.
Mine was more abrupt because it just slipped off the phone when I picked my phone up from sofa. Don't know if previous damage would have loosen it.
Does that affect waterproofing as well? My pressure test still positive though. Maybe I can just use super glue. Hmm. Update me please!
cheeyeen said:
Hello. Anyone has experience on the fix? A Taiwanese forum mentioned Sony replacement for NTD 5150 (about USD 165) as Sony representative said "the nylon caps are together with the screen/frame so everything has to be replaced". Ridiculous I would say.
Mine was more abrupt because it just slipped off the phone when I picked my phone up from sofa. Don't know if previous damage would have loosen it.
Does that affect waterproofing as well? My pressure test still positive though. Maybe I can just use super glue. Hmm. Update me please!
Click to expand...
Click to collapse
What previous damage?
Hi,
Last weekend, the front of my Z3 developed a hairline crack across the front while it was in my pocket.
I used it at the shops, put it in my pocket, walked home (5 mins) and took it out, and noticed it had what I thought was a scratch on the front. I wasnt bothered as it has a screen protector.
When i tried to use it, the touch screen was unresponsive, and when i turned it slightly sideways it became apparent there was a hairline crack in the glass.
The phone is in /perfect/ condition. Not a mark on it.
It seems from some googling that this is a common problem.
Took it into Car Phone Warehouse today, and they are sending it off to Sony to see if they will repair it. The Geek Squad guy said his did the same.
Sods law that this happens just as the Lollipop release finally happens /
Anyway, will update when I hear back from them as to if they are gonna fix it
George
I dont know for you. But i used mine as car GPS navigation for 6 hours directly exposed to sun and it was really HOT. Dont have a single mark on it.
Also i wear few jeans which have tight pockets, and it didnt made damage.
Maybe you were just out of luck, or you just saw it in that moment.
Its up in the air as to the cause of the mysterious xperia cracking. Some say its thermal, some say its a chemical pollutant in the screen. Hopefully sony will do the right thing and fix it for me.
I dont think its thermal in this case - the only temperature variation it got between fine and cracked was body temperature vs. uk april indoor temp which is basically no difference. It survived winter in the north of england OK
ripnetuk said:
Its up in the air as to the cause of the mysterious xperia cracking. Some say its thermal, some say its a chemical pollutant in the screen. Hopefully sony will do the right thing and fix it for me.
I dont think its thermal in this case - the only temperature variation it got between fine and cracked was body temperature vs. uk april indoor temp which is basically no difference. It survived winter in the north of england OK
Click to expand...
Click to collapse
Maybe just a bad luck. I hope you will fix it and enjoy as soon as possible. Because since i bought this phone, i dont have anything against it.
same happened to mine.
Just by carrying it in jacket. Now the screen has a hairline upside down and sensitivity in the screen is lost, except for the upper left side, so useless.
Any more people with issues like this?
daniel_fm said:
same happened to mine.
Just by carrying it in jacket. Now the screen has a hairline upside down and sensitivity in the screen is lost, except for the upper left side, so useless.
Any more people with issues like this?
Click to expand...
Click to collapse
Maybe you want to take out your keys, next time you throw it in your jacket.
TheTeslaCoil said:
Maybe you want to take out your keys, next time you throw it in your jacket.
Click to expand...
Click to collapse
keys never go in that pocket, that would be very unconfortable to reach. Keys would do screen scratches though, and I have none, a perfect shiny screen, just with a long hairline upside down.
When I get my fixed screen I will certainly use one of those plastic screen protectors.
daniel_fm said:
keys never go in that pocket, that would be very unconfortable to reach. Keys would do screen scratches though, and I have none, a perfect shiny screen, just with a long hairline upside down.
When I get my fixed screen I will certainly use one of those plastic screen protectors.
Click to expand...
Click to collapse
Plastic? Use a tempered glass one.
And a case.
TheTeslaCoil said:
Maybe you want to take out your keys, next time you throw it in your jacket.
Click to expand...
Click to collapse
You had to be that guy, the denier, the corporate defender. Self cracking screens do happen.
Happened to my Z2 which Sony repaired under warranty. They wouldn't do that if they weren't responsible. In my experience any singular cracks like those seen on my handset will be accepted by Sony for repair. Any spider web cracks they won't as thats consistent with impact damage.
My Z3 has tempered glass front and skin applied to the rear. I also have insurance covering damaged screens with a reasonable excess if required. I would not advise anyone to buy an Xperia Z device without also doing so.
https://plus.google.com/+StuBlakeley/posts/3YrjLU9ByHa
https://plus.google.com/+StuBlakeley/posts/BDbBLtbrA7P
http://www.xperiablog.net/2014/05/3...peria-z1-cracking-screen-issue-sony-responds/
SB13X said:
You had to be that guy, the denier, the corporate defender. Self cracking screens do happen.
Happened to my Z2 which Sony repaired under warranty. They wouldn't do that if they weren't responsible. In my experience any singular cracks like those seen on my handset will be accepted by Sony for repair. Any spider web cracks they won't as thats consistent with impact damage.
My Z3 has tempered glass front and skin applied to the rear. I also have insurance covering damaged screens with a reasonable excess if required. I would not advise anyone to buy an Xperia Z device without also doing so.
https://plus.google.com/+StuBlakeley/posts/3YrjLU9ByHa
https://plus.google.com/+StuBlakeley/posts/BDbBLtbrA7P
http://www.xperiablog.net/2014/05/3...peria-z1-cracking-screen-issue-sony-responds/
Click to expand...
Click to collapse
There are people with the same problem that you, and warranty did not covered it, so...be careful next time with your phone.
Not abuse
Mine defo went in a pocket by itself (keys in same pocket ? Obvious bad idea). I also had screen protector that came in box with phone and after market silicone case.
TheTeslaCoil said:
There are people with the same problem that you, and warranty did not covered it, so...be careful next time with your phone.
Click to expand...
Click to collapse
Yes because thanks to people willing to keep siding with the corporate profit makers over their fellow consumers and the lack of willingness for major tech news and mainstream media outlets to cover this properly and apply relevant pressure to Sony means that many of the people I've read about being refused service are from outside countries such as the UK with weighty consumer protection laws. Thankfully with shows run like Watchdog on the BBC and other consumer champions we have more luck fighting this.
I believe consumers who can show pictures of their phones with the hairline cracks over Sony. I know who has most to lose.
SB13X said:
Yes because thanks to people willing to keep siding with the corporate profit makers over their fellow consumers and the lack of willingness for major tech news and mainstream media outlets to cover this properly and apply relevant pressure to Sony means that many of the people I've read about being refused service are from outside countries such as the UK with weighty consumer protection laws. Thankfully with shows run like Watchdog on the BBC and other consumer champions we have more luck fighting this.
I believe consumers who can show pictures of their phones with the hairline cracks over Sony. I know who has most to lose.
Click to expand...
Click to collapse
But how can you prove you didn' t dropped it?
TheTeslaCoil said:
But how can you prove you didn' t dropped it?
Click to expand...
Click to collapse
I don't have to prove I didn't drop it, seeing as it broke a mere 6 weeks into ownership.
Consumer Rights
http://www.tradingstandards.gov.uk/cgi-bin/brighton-hove/con1item.cgi?file=*adv0043-1011.txt
If you have accepted the goods and are seeking repair or replacement within the first six months after purchase, it is for THE TRADER to prove that the goods conformed to the contract (were not faulty) at the time they were sold to you. If you are claiming repair or replacement more than six months after purchase, the burden of proof is back to YOU, the consumer.
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It is up to them to prove I had, hairline cracks don't do that on impact damaged screens. Spider webbing occurs on smashed impact damaged screens.
SB13X said:
I don't have to prove I didn't drop it, seeing as it broke a mere 6 weeks into ownership.
Consumer Rights
http://www.tradingstandards.gov.uk/cgi-bin/brighton-hove/con1item.cgi?file=*adv0043-1011.txt
It is up to them to prove I had, hairline cracks don't do that on impact damaged screens. Spider webbing occurs on smashed impact damaged screens.
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Ok, useful post for everybody.
It' s always good to know your rights.
That's bad luck man, sorry to hear it.
Yeah most people that are regular XDA users take good care of their devices, so I don't doubt for a second this is due to some manufacturing defect.
I am curious though to everyone this has happened to:
Were you using stamina mode by any chance?
Was it hot outside that day, or exposed to heat regularly?
Did you have your screen set on automatic brightness?
Did you test the phone for water proofing?
I'm just asking this because I'm wondering if heat and/or pressure played a factor.
Regardless, it's definitely Sony's responsibility to repair/replace the device free of charge.
They Fixed It
PLeased to report that I put it into Car Phone Warehouse for repair, and they sent it to Sony, who fixed it for free (and flashed Lollipop to boot!).
Very happy, and very happy I have my SD card back (due to Lollipop)
What were google thinking hobbling it like that in KK?
George
Nice congrats on getting good customer service and your phone back. [emoji4]
KitKat was actually released as a "security only" update. Google implemented SD card restrictions with the KitKat update after scrutiny over it's "lax" security by people such as Phil Schiller (Apple marketing exec) and others. This scrutiny had a snowball effect which eventually led to the SD card frustration we've all dealt with on KitKat.
While the Lollipop update addresses some of these frustrations, it is FAR from perfect and still causes problems for many users.
Following the locked bootloader rooting guide by G-Face (so you can keep your DRM keys) and then running SDFix from the Play Store, resolves all issues resulting from the SD card access issue (for both KitKat and Lollipop).
SD Card access is perfect now..
Cheers
IMHO SD card access is perfect in Lollipop (apart from needing specific support - would be nice to externally say " I want obscure program X that isnt lollipop aware (eg. rsync in my case) to have access, but what is have allows dropsync and ES File explorer access, which is good enough for me...
Im scared to root phones now, since a lot of companies deny warranty if that is done. Illegal or no in the EU its a fight i dont have time to have...
cheers
g
Got bitten tonight
Went out to eat with my family this evening, as we were leaving, I tried to unlock my phone to check email, but the touch screen was non-responsive. After closer inspection I discovered several hairline cracks on the screen. What's really odd is the phone was fine when we sat at the table, evening doing a quick search for my father in law. I put the phone in my front pocket by itself. 30 minutes later the screen was cracked., I'm hoping T-Mobile or Sony will help me out, otherwise I'm done with both.
One of my clients just informed me that a crack on the top left of the touchscreen of his S7 Edge caused the entire touchscreen to be completely inoperable. The entire screen was flickering like crazy. BE WARNED. I have not heard of anything like this before. Touchscreens are usually usable even if the entire screen is cracked.
Sent from my iPhone using Tapatalk
Duh...
It all depends onthe way the phone falls. There are no proven examples that screen A will always survive because iti s only cracked a little and screen B will go dead at whatever conditions. Only probability and nothing else.
Lol sent from iphone.
Mines dropped and cracked on the back and a slight crack in the corner. touchscreen still works fine ... no worries tho my insurance phone will be here tomorrow yay ???
This is not an invite for personal stories of successful drops. I am bringing up a potential issue that people with this phone might not be fully aware of.
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wtf hahah .
oplix said:
This is not an invite for personal stories of successful drops. I am bringing up a potential issue that people with this phone might not be fully aware of.
Sent from my iPhone using Tapatalk
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It's possible on any device. Like mentioned above, chances are that the way it dropped (force, speed, angle, etc) damaged the hardware and that the screen crack as nothing to do with it.
All in all, be careful gents, devices aren't indestructible
oplix said:
This is not an invite for personal stories of successful drops. I am bringing up a potential issue that people with this phone might not be fully aware of.
Sent from my iPhone using Tapatalk
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So I guess the moral of the story is, don't drop the phone, Of course nobody ever plans on dropping their phone. But if you are trying to say that if you drop the phone then the screen may break, and if the screen breaks then the touchscreen may fail, that's not news to anyone.
mine drop, still got case on...still work fine....lol
Should be more careful.
I once dropped my s7 edge and only once and it stopped working completely. I'll remember next time I'm 30ft up to secure my phone better. Can't believe 1 drop and my phone won't power on geeez Samsung must be making low quality phones now.I BLAME SAMSUNG
Sent from my SM-G935F using XDA-Developers mobile app
Lol, not every single phone will be exactly the same, and the goes for any and all manufacturers of anything. My first S7 Edge I dropped like 5 times at waist height, a few lower, only a few cracks on the back glass and a few dents on metal edges. Not once did the front glass get scratched or dented thankfully. I ended up exchanging it for a new one since I had GSP and the MFG warranty. Granted I preordered mine and the way Best Buy had to do the GSP plans on those pre orders meant no matter what was wrong with my phone I didn't have to pay for a new one. Got an Otterbox Commuter case and my new ones been flawless I love Samsung. I've already swam with it in a 9 ft pool and no problems since. Granted like I said above, any company who makes anything, even electronics will unfortunately have some that can't take as much abuse since these things are mass produced.
what?
-_-
gotta be carefull than using this phone and don't forget to have an insurance for your phone.
i will be getting mine back from samsung tomorrow sent it in for mic not working when trying to talk on the phone but works ok on speaker phone or blue tooth
the report states they replace the lcd. to fix the mic not working here is a copy of it. also when the back cover was remove some how there was a crack on the back glass and camera glass they wrote it as abuse.WTF new back cover$70.00
Your product was shipped on 7/29/2016 at 5:55 PM EST.
Service Ticket Number: 4136883135
Ship Company: UPS
Tracking Number: 1ZE30
Serial number: 356164072690302
Please view additional information below for more details.
Original Problem:
CALL QUALITY /SOUND - SOUND PROBLEMS - MICROPHONE NOT WORKING
Problem found:
BACK COVER CRACKED - ABUSE - COSMETICS DAMAGE
Solution:
REPLACED COSMETIC - REPLACED LCD
oplix said:
This is not an invite for personal stories of successful drops. I am bringing up a potential issue that people with this phone might not be fully aware of.
Sent from my iPhone using Tapatalk
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Click to collapse
My phone slid off a table that was maybe 4 ft high and caught one of the stabilizing bars (that connect table legs) on the way down. Entire screen cracked, mad flickering.
This is a very delicate phone. I have dropped smartphones before (without a case) and this is the first one in my history (starting with the original iPhone!) that got any serious damage from a fall. The other three people I know who own an S7e all cracked theirs in the first 3-4 months too. A case is a definite must.
As someone that works in this field, I lol'd. Its usable if you didnt crack the LCD or Digitizer. For simplicity sake lets say there are three layers, the glass your finger touch, the digitizer right under it, then the LCD. You crack either of the bottom 2 layers, you got a non-working phone. You crack the top glass, put something like tape or tempered glass over it, it'll work just fine.
me 2.. I will pay around 300 euro.
Your phone drop dead,?
You guys are also talking about dropping glass phones. Sure it's technically a plastic glass composite material, but they will crack with enough force. Like I said above, I dropped my first one like 5 times without a case and only got a few cracks on the back glass, the front has hit the ground at waist height several times and it never cracked which really surprised me that the back cracked but not the front. I definitely would get a case. The Otterbox Commuter case is really nice because it's tough but still slim enough for easy entry and removal of your pocket. And yes insurance plans like Best Buy's GSP is definitely a must for this price point.
Same happened to mine, a couple of low drops (1 bounce) with no external damage.
The display turned green and eventually died.
From the way the support centre answered, it seems that they have high numbers of this problem.