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Hey guys,
I was at work playing a mkv file in my car then I cool myself off by dripping water on me and I accidentally drip a little bit on the screen I suddenly notice my screen lowering the volume by itself and I quickly dried it off. Afterwards, I notice the screen brightest on the left side (facing up) started flickering I immediately knew there was going to be serious issues. I turned off the phone, checked the casing for any drippings and found no water drips inside the casing. I turned on the phone to find a quick pixelated screen for a quick season then booted to the HTC theme..
The phone booted to the home screen that's when the screen started to flicker similar to a computer's VGA, DVI or HDMI cable is loose in the back every pixel color on the screen starts flashing in colors. The screen turned pink then stopped working..
Here's the good news: I'm covered with tmobiles premium insurance and HTC's insurance...
Here's the bad news: I s-off, rooted and flashed a rom 12hrs ago..
Technically speaking, I'm screwed because I can't get the screen to function to revert back the changes and Idk what to do.. If you've any thoughts or ideas to help me fix this issue please I'll gladly appreciate.
There is 2 real options.
One is repair the screen all though somehow I don't think the water has caused the problem, modern mobile devices can usually withstand a small amount of water including light rain and maybe a light splash of liquid. They are all tested for this kind of thing. It sounds like something physical as I'm fairly sure it wont be the ROM to blame, so by this you should be able to claim on the insurance as its a physical defect and would of happened regardless of flashing etc. I can't be sure how successful you'll be with this though, its probably best to go to the HTC insurance for this as tmobile with blow it off as quick as possible.
The other option is not advised and is classed as insurance fraud which is highly illegal there for won't be putting it down in writing due to not wanting to upset the admins, mods and rules of the forum. But I'm sure you all know what the procedure is.
Hope this helps though bud. Good luck.
After fully inspecting the case and the phone itself.. I just realized the little drip of water could've made its way inside the phone small gap after noticing something white stuck in there..
I gotta have the idea that if the screen doesn't work then they can't see what's inside it right? lol.. I'm going to discharge the phone and let it dry then pray it works so I can revert the changes then make a claim.
Ajboricua said:
After fully inspecting the case and the phone itself.. I just realized the little drip of water could've made its way inside the phone small gap after noticing something white stuck in there..
I gotta have the idea that if the screen doesn't work then they can't see what's inside it right? lol.. I'm going to discharge the phone and let it dry then pray it works so I can revert the changes then make a claim.
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Check your insurance policy, accidental damage might be covered. Surely they can't make all claims void if the device software has been modified. In my eyes HTC actively encourages it.
RoganTheTwat said:
There is 2 real options.
One is repair the screen all though somehow I don't think the water has caused the problem, modern mobile devices can usually withstand a small amount of water including light rain and maybe a light splash of liquid. They are all tested for this kind of thing. It sounds like something physical as I'm fairly sure it wont be the ROM to blame, so by this you should be able to claim on the insurance as its a physical defect and would of happened regardless of flashing etc. I can't be sure how successful you'll be with this though, its probably best to go to the HTC insurance for this as tmobile with blow it off as quick as possible.
The other option is not advised and is classed as insurance fraud which is highly illegal there for won't be putting it down in writing due to not wanting to upset the admins, mods and rules of the forum. But I'm sure you all know what the procedure is.
Hope this helps though bud. Good luck.
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Click to collapse
HTC won't blow me off despite it being rooted and having a different rom? I know tmobile would blow me off if they found out I rooted the damn thing.. Maybe idk honestly.. I could smash it to pieces and say I dropped in a 3 story building still be covered (I asked this question before purchasing the insurance haha)..
Ajboricua said:
HTC won't blow me off despite it being rooted and having a different rom? I know tmobile would blow me off if they found out I rooted the damn thing.. Maybe idk honestly.. I could smash it to pieces and say I dropped in a 3 story building still be covered (I asked this question before purchasing the insurance haha)..
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Click to collapse
The best option is probably let the device dry off. Reboot it in a few hours, assess the damage if any, if its fixable or fine go for that, if its beyond fixing then take it as far as you see fit mate
Try drying your phone out on a windowsill or somewhere else warm, with the back case off and the battery out for a few hours, then give the phone a try again.
If that doesnt work then I suggest following RoganTheTwat's advice! You should be ok with the root situation...
RoganTheTwat said:
The best option is probably let the device dry off. Reboot it in a few hours, assess the damage if any, if its fixable or fine go for that, if its beyond fixing then take it as far as you see fit mate
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Thanks RoganTheTwat,
I'm definitely going to do that and if not then claim it with tmobile or HTC! I hope I get more opinions and knowledge like yours.
If nothing helps,DO NOT drive over it, and DO NOT claim accidental damage. If you do, you would commit fraud and would take minuscule amount of money from their HUGE profits, which they get by ripping off customers. So DO NOT do anything like that mate.
I would say Take battery off and the cover then try to keep the phone in a warm dry environment
very important to keep battery out and phone off since there is a sign of possible water damage.
the drying part you can keep it in a zip lock bag of rice it will help absorbing moisture and water.
or "Carefully with this one" wrap it up with cotton cloth and apply Warm air by a hair dryer( Do NOT set it on HOT ) apply it randomly don't constraint on one area and make sure you keep distant.
let me how that work Good Luck
Ajboricua said:
Thanks RoganTheTwat,
I'm definitely going to do that and if not then claim it with tmobile or HTC! I hope I get more opinions and knowledge like yours.
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Click to collapse
No problem mate. This is what forums are for, helping people
pour more water in it
You could remove root and go back to s-on if it let's you
Sent from my HTC Sensation Z710e using XDA App
get a bowl of uncooked rice, put the phone inside the bowl and make sure you cover it so that air won't be able to get in. leave it for a day.. also make sure that the phone is off.. you can take the battery out to be safe.. always works.. saved a lot of my friends phone, including one who dropped her cp on a toilet bowl.
tinky1 said:
If nothing helps,DO NOT drive over it, and DO NOT claim accidental damage. If you do, you would commit fraud and would take minuscule amount of money from their HUGE profits, which they get by ripping off customers. So DO NOT do anything like that mate.
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Click to collapse
This was accidental damage I didn't purposely pour drips of water onto my phone because I wanted to know what will happen. There's no fraud under tmobile's policy if I claim it to be accidental or anything else.. I'm paying $7mo for premium insurance.
medoo313 said:
I would say Take battery off and the cover then try to keep the phone in a warm dry environment
very important to keep battery out and phone off since there is a sign of possible water damage.
the drying part you can keep it in a zip lock bag of rice it will help absorbing moisture and water.
or "Carefully with this one" wrap it up with cotton cloth and apply Warm air by a hair dryer( Do NOT set it on HOT ) apply it randomly don't constraint on one area and make sure you keep distant.
let me how that work Good Luck
Click to expand...
Click to collapse
I put it in a rice zip-lock bag next to my computer then I'll wrap it with cotton cloth and apply warm air. I'll post results in about 7hrs.
Thanks everyone for the support
to OP. i dropped my HD2 into the bowl while it was flushing for a good 3 seconds. Didn't work for 5 days. But its still working till now (for more than a year.) i just opened up all the casings and let it dry
tinky1 said:
If nothing helps,DO NOT drive over it, and DO NOT claim accidental damage. If you do, you would commit fraud and would take minuscule amount of money from their HUGE profits, which they get by ripping off customers. So DO NOT do anything like that mate.
Click to expand...
Click to collapse
Hahahahahaaha !!!
Ajboricua said:
Thanks RoganTheTwat,
I'm definitely going to do that and if not then claim it with tmobile or HTC! I hope I get more opinions and knowledge like yours.
Click to expand...
Click to collapse
Ha! I RoganTheTwat XD
Sent from my HTC Sensation 4G using XDA Premium App
krat0s123 said:
get a bowl of uncooked rice, put the phone inside the bowl and make sure you cover it so that air won't be able to get in. leave it for a day.. also make sure that the phone is off.. you can take the battery out to be safe.. always works.. saved a lot of my friends phone, including one who dropped her cp on a toilet bowl.
Click to expand...
Click to collapse
Finally, someone with some sense...Moisture will get into that thing like its no ones business if you let it.
If the rice doesnt work, try something stronger. You can get stuff at the grocery store that is meant for drying out moist rooms. I use it to keep the bathroom dry.
Matt
mrg02d said:
Finally, someone with some sense...Moisture will get into that thing like its no ones business if you let it.
If the rice doesnt work, try something stronger. You can get stuff at the grocery store that is meant for drying out moist rooms. I use it to keep the bathroom dry.
Matt
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Click to collapse
Or just raid your gf's closet and jam a tampon into the MicroUSB port..
So I Was Replacing My Invisible Shield And I Thought It Be Cool To Put A Hairdryer To The Screen... (That Way All The Humidity And Micro Bubbles Would Go Away) And When I Went To unlock The Phone.. It Lost Its Sesitivity... So I Turned It Off.... Tried Turning It On... And Smh.. It Shows "HTC" Then Goes From White To Black...And Has A Big ASS Screen Bleed Now.. Will Warrenty Cover THis?? Or Is Therte Away Around THis..........????
Helpppppppppppp!!
Check ebay for a new display kit.
what you mean exactly? Your display is broken or what? dont understand what you mead with your display has bleed on it
Prove with some photo please
Might need to replace the digitizer. Try finding out if its covered under the warranty. Don't tell them the truth, just tell them that you woke up after leaving it charged and that when you touch the phone it had restarted and that it was hot and that's what happens.
Hgaara said:
Might need to replace the digitizer. Try finding out if its covered under the warranty. Don't tell them the truth, just tell them that you woke up after leaving it charged and that when you touch the phone it had restarted and that it was hot and that's what happens.
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And we wonder why companies are getting harder and harder on folks who need to do legitimate exchanges. Be honest or just buy a digitizer. Dishonesty is what got this country where it is now!
Tatdude806 said:
And we wonder why companies are getting harder and harder on folks who need to do legitimate exchanges. Be honest or just buy a digitizer. Dishonesty is what got this country where it is now!
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Agreed. Warranties are for product defects....not owner gray matter defects
Could it be he needs to replace the lcd instead of the digitizer? He said the screen was bleeding.
Sent from my HTC Incredible S using xda premium
So what is the moral of the story? HAIR DRYERS + LCD SCREENS = ARE YOU FLIPPING CRAZY! Enough said and don't lie to them...
Slicktune said:
So I Was Replacing My Invisible Shield And I Thought It Be Cool To Put A Hairdryer To The Screen... (That Way All The Humidity And Micro Bubbles Would Go Away) And When I Went To unlock The Phone.. It Lost Its Sesitivity... So I Turned It Off.... Tried Turning It On... And Smh.. It Shows "HTC" Then Goes From White To Black...And Has A Big ASS Screen Bleed Now.. Will Warrenty Cover THis?? Or Is Therte Away Around THis..........????
Helpppppppppppp!!
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Click to collapse
Yeah that was real stupid
okay although this is a very saddening event that occurred to you, it is very funny to me. do you mind posting a pic?
Hgaara said:
Might need to replace the digitizer. Try finding out if its covered under the warranty. Don't tell them the truth, just tell them that you woke up after leaving it charged and that when you touch the phone it had restarted and that it was hot and that's what happens.
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Click to collapse
Can't say I disagree with this but I recommend telling the truth... and that truth is:
1. He turned it on.
2. It doesn't work.
3. Warranty replacement please.
(Im Going To Post Some pics A Lil Later im @ Work) Well Today Is Day 2 And The Phone Shows An Image But Very Very Dim... Idk If I Messed Up The Sensor... Did I Mention I Put The Hair dryer On High?... Ive Just Seen How The Guys At the Mall That Put The Zagg Protectors they Use Hair Dryers And It Works Fine.. But Yea Its Kinda Dim... i Can Barely See, And For Those Who Have Sensation.. (Im Assuming Everyone.)...Theres 2 White Stickers behind The Phone (the Ones That If You Wet It, It Gets Red) Theres One At The Bottom Right Corner.. And I Think While I Was Putting The Screen Protector I Wet It... Cuz Its Red... Do u Think It'll Mess Up the Warrenty?
Seriously, why on EARTH did you put a hair dryer to your phone... No offence, but it's your own fault. This is why it's so hard to get legit replacements and why insurance costs a fortune.
This is why we can't have nice things!
I've changed many screens and digitisers, I'ts common ground to use a hairdryer to heat the screen to warm up the glue before you pull it apart! Honestly you must have been heating it for a good 10-15 minutes man,Next time do it in 1 min spurts.
rumball said:
agreed. Warranties are for product defects....not owner gray matter defects
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+1
loooool
Is there a reason why you have to capitalize every single word? It makes your posts hard to read.
Getting the stickers wet is very bad, honestly I think that your chances of getting it RMA'd are pretty slim. You can try replacing the screen if you're handy with that kind of stuff but a new lcd won't be cheap.
Slicktune said:
(Im Going To Post Some pics A Lil Later im @ Work) Well Today Is Day 2 And The Phone Shows An Image But Very Very Dim... Idk If I Messed Up The Sensor... Did I Mention I Put The Hair dryer On High?... Ive Just Seen How The Guys At the Mall That Put The Zagg Protectors they Use Hair Dryers And It Works Fine.. But Yea Its Kinda Dim... i Can Barely See, And For Those Who Have Sensation.. (Im Assuming Everyone.)...Theres 2 White Stickers behind The Phone (the Ones That If You Wet It, It Gets Red) Theres One At The Bottom Right Corner.. And I Think While I Was Putting The Screen Protector I Wet It... Cuz Its Red... Do u Think It'll Mess Up the Warrenty?
Click to expand...
Click to collapse
Yea if u leave the sticker red they wont replace it. And there are ways to change it back to white, I'm not going to tell u how but if u want to know look it up, reason I'm not telling is cuz how do I no u didn't drop it in water. And about the screen y n the hell would u have it on high? U do no that hairdriers get hot right, and heat can F**k things up right. O n next time heat the screen protector up first (and not while on the phone) then apply it to the screen, and rub the air bubbles out.
Sent from my HTC Sensation Z710e using XDA Premium App
Wow epic fail bro
you could try telling the service center that it worked fine for a week but then the screen started bleeding.
mythe said:
Is there a reason why you have to capitalize every single word? It makes your posts hard to read.
Getting the stickers wet is very bad, honestly I think that your chances of getting it RMA'd are pretty slim. You can try replacing the screen if you're handy with that kind of stuff but a new lcd won't be cheap.
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Click to collapse
What If i Pull the Sticker off..? Its Only Like A Dot Big
Hi guys.
Basically my problem is, today I was getting my MOT done, waiting around. Was using my phone to text, it was working fine.
Put my phone in my empty pocket, 2 minutes later, felt it vibrate and noticed I had a call coming in, but also the screen had a hairline Y shaped crack in it on the inside at the bottom.
No drops, knocks or nothing and its in a protective silicone case. I'm now having to basically hope that Sony believe me and let me know if its warranty repairable other than this its £50 - £60 charge for something that I did not do. Assuming they accuse me of dropping it.
Ive checked the net and it seems im not the only one this has happened to (albeit on other types of phones too).
Its only 4 months old from new, its a PAYG phone and had no insurance eek: I know).
What ground to I have to stand on if any at all ?
Bumped - Any ideas people ?
Has this ever happened to you guys ?
Your best bet on getting information is by asking here instead.
http://forum.xda-developers.com/showthread.php?t=1144774
Riyal said:
Your best bet on getting information is by asking here instead.
http://forum.xda-developers.com/showthread.php?t=1144774
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Click to collapse
Thats more in reference to the exterior housing cracking, where as mine is the inside screen with zero exterior damage. But I suppose I see your point. Maybe someone has the same problem there due to heat....
If it's internal damage I don't see any reason for sony to reject your warranty. AFAIK if it was due to user mishandling then an exterior damage would be done before interior damages happen.
Riyal said:
If it's internal damage I don't see any reason for sony to reject your warranty. AFAIK if it was due to user mishandling then an exterior damage would be done before interior damages happen.
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Click to collapse
Thanks man, this is my view on it too. Although I imagine it wont be sony's.
The phone is only 4 months old and there is the general wear and tea on the case,the odd mark where its in and out the pocket and some scratches on the screen protector. But apart from that its immaculate. There is no significant damage on the case that would suggest It smashed of the ground.
If they tell me its broke because its been in my pocket then.... well, who doesn't put their phone in their pocket ?
As i say, its internal, screen has hairline crack inside, and went black at the bottom and also, unless I pressed the screen it just remained black.
Xperia23 said:
Thanks man, this is my view on it too. Although I imagine it wont be sony's.
The phone is only 4 months old and there is the general wear and tea on the case,the odd mark where its in and out the pocket and some scratches on the screen protector. But apart from that its immaculate. There is no significant damage on the case that would suggest It smashed of the ground.
If they tell me its broke because its been in my pocket then.... well, who doesn't put their phone in their pocket ?
As i say, its internal, screen has hairline crack inside, and went black at the bottom and also, unless I pressed the screen it just remained black.
Click to expand...
Click to collapse
Just thought id Update... Sony fixed it for free for me. Support I received was amazing TBF. New screen and its working good as new.
i want to ask about durability if shocked fall down on the ground ,
phone will be opened from the back side or not?
MonaSpencer said:
i want to ask about durability if shocked fall down on the ground ,
phone will be opened from the back side or not?
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Click to collapse
not sure if anyone want to test for you ....:cyclops:
ahhl said:
not sure if anyone want to test for you ....:cyclops:
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Click to collapse
ohhh really? Thanks for replay. i thought you should try it first .
I have dropped my phones a few times on the train. Lucky surface on train floor is smooth. So no scratches . I have a glass screen protector. Nos scratches there either
dragon546 said:
I have dropped my phones a few times on the train. Lucky surface on train floor is smooth. So no scratches . I have a glass screen protector. Nos scratches there either
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Click to collapse
then next time dropped on concrete .. we will see what will happen.
"then next time dropped on concrete .. we will see what will happen. !
Like all aluminium phone it will be scratched.
What's the point of this thread?
alexre123 said:
What's the point of this thread?
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This: .
Mine fell on the pavement and they were some scratches and dents which got \:
MonaSpencer said:
i want to ask about durability if shocked fall down on the ground ,
phone will be opened from the back side or not?
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Click to collapse
no it wont, its unibody metal case.
MonaSpencer said:
then next time dropped on concrete .. we will see what will happen.
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Click to collapse
MonaSpencer need a Concrete body Phone
Sorry I do not need any concrete body phone. I am just asking someone.
So I have a hairline crack in the bottom right of my S7 Edge, and was wondering if it's still water resistant. So I went and took a nice hour long, hot and steamy shower. After the phone was dunked in water, exposed to steam, and getting poured on, I don't see one sign of damage so far, everything works fine and I don't notice anything near the crack. DO NOT TRY THIS YOURSELF, IM JUST SHARING MY RESULTS.
I really don't think many would be daft enough to try this ?
drummerman said:
I really don't think many would be daft enough to try this ?
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Click to collapse
Yea, I got an LG G6, so I thought "nothing to loose, right?" ?
I have back glass cracked like spider web and I have snapped a lot of photos under water and my s7 edge is working fine, I wasn't worried for water going inside my phone because under cracked glass is a thin plastic layer that keeps device isolated from water. I'm not saying that you are 100% safe to put you phone under water with cracked glass, I'm just sharing my experience
klevis.pepaj said:
I have back glass cracked like spider web and I have snapped a lot of photos under water and my s7 edge is working fine, I wasn't worried for water going inside my phone because under cracked glass is a thin plastic layer that keeps device isolated from water. I'm not saying that you are 100% safe to put you phone under water with cracked glass, I'm just sharing my experience
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Click to collapse
Well this would answer my question that I have been looking for since I got a hairline crack on my s7 edge. I haven't dunked it in water and still not going to but at least ill know it will be safe from a drink spill or a splash.