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So my power button works like 1/4th of the time now for some reason and almost everytime I press it the power off menu will come up.
Does anyone know of an alternative button or combination of buttons to lock the screen? Is there a widget to turn off/lock the screen?
I searched in the Dream app forum and got nothing. I also Googled to see of there was a "make your own" AnyCut short cut I could create and got nothing either.
I really am hoping someone can help because at the end of the day I don't know if HTC will warranty this as its unlocked.
Thanks!
Call HTC. Others with an unlocked bootloader have had success in at least getting a swap done.
Cool, I'll go ahead and give them a shout.
Agreed.
HTC/Google would have to prove that unlocking the bootloader broke the power button, which is highly unlikely.
Amdathlonuk said:
Agreed.
HTC/Google would have to prove that unlocking the bootloader broke the power button, which is highly unlikely.
Click to expand...
Click to collapse
No, actually they don't HAVE to prove the bootloader broke the button. But they will most likely honor the warranty anyway as a courtesy. When you elected to unlock the bootloader, you expressly waived your warranty.
Right - they don't have to honor the warranty at all since its unlocked; however, I called and they said they would swap it out. They didn't even ask if it was unlocked and even more surprising they didn't ask about water damage. My assumption is even though they didn't ask about water damage if there was they would charge me as it's in their disclosure.
Support was very helpful and they answered quickly on both calls. Problem with the swap is they out a hold for $529.00 on your card until they receive delivery of the returned phone. Since I don't have an extra $529.00 laying around I'm waiting for my next paycheck.
If anyone does have an alternative for the power button let me know. This is a pain lol. I do know that there are combinations such as power, volume down, and trackball soft resets.
djnutz said:
Right - they don't have to honor the warranty at all since its unlocked; however, I called and they said they would swap it out. They didn't even ask if it was unlocked and even more surprising they didn't ask about water damage. My assumption is even though they didn't ask about water damage if there was they would charge me as it's in their disclosure.
Support was very helpful and they answered quickly on both calls. Problem with the swap is they out a hold for $529.00 on your card until they receive delivery of the returned phone. Since I don't have an extra $529.00 laying around I'm waiting for my next paycheck.
If anyone does have an alternative for the power button let me know. This is a pain lol. I do know that there are combinations such as power, volume down, and trackball soft resets.
Click to expand...
Click to collapse
Putting a hold on your credit card is not the same as charging it. As long as you have that much available credit on your card, you're fine.
yup i can confirm it . i just had it done . they just authorize it for 529 . but not a cent was actually taken out
aggieaj said:
yup i can confirm it . i just had it done . they just authorize it for 529 . but not a cent was actually taken out
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Click to collapse
So assuming that I had $529.00 in my account the would authorize it and I could go buy something or would my card get declined? Car payments coming up so wanted to be 100% on this.
The $529 is locked up temporarily... so it sounds like that would be a problem for you. Do you have another card you can use?
Yeah I do but might wait to keep it on the same account.
djnutz said:
So assuming that I had $529.00 in my account the would authorize it and I could go buy something or would my card get declined? Car payments coming up so wanted to be 100% on this.
Click to expand...
Click to collapse
it puts a hold on that amount...so yes..you would get declined
rgr that. Ill wait for my next paycheck and thanks for the clarification.
Yeah my power button stopped working as well. I didn't get the phone wet or drop it or anything either.....
talked to HTC earlier this morning about getting it replaced or repaired. They told me that they would only be putting a $28 hold on my card until the process was complete
Hmm, thanks for the info. I'll give them a call today.
Hey!
Not sure if anyone here would know, but do you think they would honor me a swap as well since I purchased the phone from someone off of craigslist? it clearly has had no water damage since they only had the phone for like 2 days and I have had it in a case since day one.
Thanks ahead of time!
Hey,
Quick followup question, did anyone have to unroot their phone before sending it back? I got them to send me a replacement but I didnt tell them anything about it being rooted or unlocked..
Please help!!
Thanks
daballr07 said:
Hey,
Quick followup question, did anyone have to unroot their phone before sending it back? I got them to send me a replacement but I didnt tell them anything about it being rooted or unlocked..
Please help!!
Thanks
Click to expand...
Click to collapse
You can unroot your device but without the ability to relock the phone, it won't matter
wait so it doesnt matter if i unroot the phone or not? i thought it voids the warranty and its like breaking the law.. i kno u guys mentioned that unlocking the phone is ok with switching but what about it being rooted?
the reason i ask is because my phone wont turn on since the power button is completely out now.. im really worried that they would charge me in the end
Thanks in advance!!
Ps. i never mentioned to the rep that it was unlocked or rooted soo idk if they will still accept it
daballr07 said:
Hey!
Not sure if anyone here would know, but do you think they would honor me a swap as well since I purchased the phone from someone off of craigslist? it clearly has had no water damage since they only had the phone for like 2 days and I have had it in a case since day one.
Thanks ahead of time!
Click to expand...
Click to collapse
I second this... Well anyone can help with this? lol
The power button decided it doesn't want to work anymore. Since its been rooted, and I don't trust the shops in town, it's going back to HTC for repairs. They told me it will get wiped during the service (and I will do a factory reset before it leaves), what are the chances of it coming back locked with the factory ROM installed?
Any other things, besides the S3, I should watch for when it comes back? I'm not worried about losing LeeDroid, it's all backed up, and can be restored as soon as it comes home.
Well the power button is a part of the removable SIM cover so unless it's the button in turn being pressed by that that's causing your problem then it's a very easy repair... All bets are of as to whether they'll also RUU your phone for you.
frdd said:
Well the power button is a part of the removable SIM cover so unless it's the button in turn being pressed by that that's causing your problem then it's a very easy repair... All bets are of as to whether they'll also RUU your phone for you.
Click to expand...
Click to collapse
The switch itself is on the phone. Only the physically pressable part is on the SIM cover.
I don't think you will get a s3 version back given the fact that you sent out s4 version and this repair should not be so difficult that they have to give you a replacement.
But, they will very likely factory reset your phone and put everything back to "out of box status". So you will have stock Rom, locked bootloader. I learned this from other threads where people saying it is part of HTC's repair process to flash everything to factory state no matter it's hardware or software repair.
Sent from my HTC One S using xda app-developers app
Got the quote back on the repair today.
In order to properly repair your device, the following action(s) will need to be taken which will require payment due to the out of warranty diagnosis:
• Replace Device Main Board
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Click to collapse
So, when it comes back, it will probably be locked and untampered. It's bad that the guys at T-mobile were telling me to lose it, but I wanted to take the high road and do it right. A main board is $240, btw.
ExDelayed said:
Got the quote back on the repair today.
So, when it comes back, it will probably be locked and untampered. It's bad that the guys at T-mobile were telling me to lose it, but I wanted to take the high road and do it right. A main board is $240, btw.
Click to expand...
Click to collapse
So not worth it...It will be $240 + tax.
You can buy a new one locally for ~$350...Probably could sell the other sucker to some idiot desperate for a deal for $200 as well...
Did they give you any reason why exchanging the mobo is out of warranty? You should ask so if not.
I mean, you sent it in because of a defective power-on button...
They'll just say the reason why is because the HBOOT displays "unlocked".
Honestly if you want to get warranty coverage on an unlocked phone in Europe your best bet is to brick it to QHUSB_DLOAD mode and then send it in.
Hunt3r.j2 said:
They'll just say the reason why is because the HBOOT displays "unlocked".
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Click to collapse
That was exactly the reason I got. Oh well, it's on it's way back, I can finally put the Nokia 7510 I have been using out of its misery (and mine), and have my One back. There is at least a thread now, in case someone else runs into this problem, they will know what to expect.
I took my tmobile one s back with me to taiwan and got the screen fixed there (HTC has repair/service centers there, it's kinda like an apple store without the products, all they do is help you with your phone)
Anyways, they called me and said, literally, "the mainboad is unstable and needs to be changed" (i sent it in for a cracked lcd) I declined and said just fix the screen....they ended up sending me a brand new/refurb device..
So my power button is getting stuck. I can still press to turn on/ off. But I have to press it pretty hard. And when I do it doesn't even feel like a button anymore. It doesn't move in/ out just a stationary position.
I don't mind opening it up to fix. But has anyone opened for this same reason? Any suggustion what to do inside to fix?
Send it back to Samsung and fix it under warranty?
Nikorasu said:
Send it back to Samsung and fix it under warranty?
Click to expand...
Click to collapse
It would be worth the hassle to flash stock everything via Oden. To send it in.
But to me it's not worth waiting a month or two or even longer before you get it device back. And on top of that you have to pay shipping both ways I believe. I use my tablet everyday. So I was hoping someone had this issue and fixed it themselves. Suprizingly, this is my first issue with the power button on any phone or tablet. So not quite sure what the cause or fix is.
But thanks for the reply
Months to repair? In Singapore we have service centers where they could repair in hours or the most, a day or 2.
Maybe you can call Samsung up in your country to see if there are such services available?
Nikorasu said:
Months to repair? In Singapore we have service centers where they could repair in hours or the most, a day or 2.
Maybe you can call Samsung up in your country to see if there are such services available?
Click to expand...
Click to collapse
What!!! I wish we had that in the U. S.
I've never actually sent anything to Samsung to repair under warrenty. But my experiance with any company in the U. S. is you have to pay shipping both ways. And it takes about a month min. Before you receive your device back, if not longer.
Has anyone sent there Note 10.1 in under warranty? If so, how long did it take? Did you pay shipping? And what country?
Well it's a small country.
I looked at ifixit, and it takes like 17 steps before you have access to the power button.
http://www.ifixit.com/Teardown/Samsung+Galaxy+Note+10.1+Teardown/10144/1
X_X
It happened when I was normally using, no overheat, 84% battery remained. The phone was hanged and screen turn deep blue. I turn it off by using Power and Volume +. And It has never booted again :crying: . Unfortunately my phone was out of warranty. I've pressed and held the power button. The hard reset is not working. I tried pressing the off button near the SIM and tried turning it on again. But nothing happened. Also when I hook it onto the charger the notification light doesn't light up. PC Companion isn't recognizing it either. I've charged it for many hours, the mainboard warmed up but battery still cold. Even I removed the battery and charged it directly via a power supply machine but no use. It's a really bad hardware problem. May I have to replace the mainboard or just power management IC (PMi8994 and PM8994)? Sorry for my bad English
legendarywanderer said:
It happened when I was normally using, no overheat, 84% battery remained. The phone was hanged and screen turn deep blue. I turn it off by using Power and Volume +. And It has never booted again :crying: . Unfortunately my phone was out of warranty. I've pressed and held the power button. The hard reset is not working. I tried pressing the off button near the SIM and tried turning it on again. But nothing happened. Also when I hook it onto the charger the notification light doesn't light up. PC Companion isn't recognizing it either. I've charged it for many hours, the mainboard warmed up but battery still cold. Even I removed the battery and charged it directly via a power supply machine but no use. It's a really bad hardware problem. May I have to replace the mainboard or just power management IC (PMi8994 and PM8994)? Sorry for my bad English
Click to expand...
Click to collapse
Check fastboot?
HaoZeke said:
Check fastboot?
Click to expand...
Click to collapse
It can't fastboot or pc recognize
Same for me, motherboard died. Sent to Warranty, works now...
EnesSastim said:
Same for me, motherboard died. Sent to Warranty, works now...
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Click to collapse
Did they tell you what exactly happened? I don't have enough money to afford a new motherboard now, I want to know which components were damaged and can i replace it?
legendarywanderer said:
Did they tell you what exactly happened? I don't have enough money to afford a new motherboard now, I want to know which components were damaged and can i replace it?
Click to expand...
Click to collapse
My Phone was bootloader unlocked and they didn't take any money for changing motherboard lol
EnesSastim said:
My Phone was bootloader unlocked and they didn't take any money for changing motherboard lol
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Click to collapse
I'm glad to hear that, they must pay for their poor hardware build. I have seen many sudden death cases.
legendarywanderer said:
I'm glad to here that, they must pay for their poor hardware build. I have seen many sudden death cases.
Click to expand...
Click to collapse
Send your device to warranty, they can't understand if the phone is bootloader unlocked or not because when you change the motherboard, the bootloader will come locked (bootloader is related to motherboard)
EnesSastim said:
Send your device to warranty, they can't understand if the phone is bootloader unlocked or not because when you change the motherboard, the bootloader will come locked (bootloader is related to motherboard)
Click to expand...
Click to collapse
Unfortunately when my phone was dead, the warranty had expired for a week. If i send it to local support i bet they will replace the whole motherboard and take from me $200. But when I opened the motherboard and emi shield, i found the problem was around PMi8994 power management IC. I will repair soon and may be it just costs $10 lol
legendarywanderer said:
Unfortunately when my phone was dead, the warranty had expired for a week. If i send it to local support i bet they will replace the whole motherboard and take from me $200. But when I opened the motherboard and emi shield, i found the problem was around PMi8994 power management IC. I will repair soon and may be it just costs $10 lol
Click to expand...
Click to collapse
Hi! Did you manage to solve the problem?? My warranty is gone too and have the same problem and I want to know if you changed only the power management.
Wow it has been a long time XDA, how is everyone?!
Anyways...last night as I was reading a text message my screen suddenly turned off and won't turn back on. Before this the screen showed no signs of damage, no artifacts and no tinting issues. The phone has never been wet and never been dropped. It is an unlocked Snapdragon model purchased directly from Samsung the day it was released.
The screen seems to still respond to certain things:
-Battery charge sound plays when plugging the phone in
-Holding power down seems to lightly vibrate the phone
-Putting S pen back into place vibrates the phone
-Calling my phone works (ringtone plays) but nothing appears on the screen
-Randomly tapping the screen like a mad man will make the texting noise
I've tried every button combo (felt like I was playing a **** flute) and I have tried plugging it into my PC but it does not recognize it.
Anyone else hear of issues like this?
Any recommendations before it goes back to Samsung?
Thank you for your time
Try a hard reboot with the control keys.
blackhawk said:
Try a hard reboot with the control keys.
Click to expand...
Click to collapse
Unfortunately nothing seems to work
Sounds DOA, sorry to hear that
Try a full charge. Pull the SD and Sim cards too.
Don't think it will help but nothing to lose.
Probably a failed soldier joint, connector or a solid state component that wasn't that solid.
blackhawk said:
Sounds DOA, sorry to hear that
Try a full charge. Pull the SD and Sim cards too.
Don't think it will help but nothing to lose.
Probably a failed soldier joint, connector or a solid state component that wasn't that solid.
Click to expand...
Click to collapse
I tried that as well but nothing helped. Thanks for your suggestions, I understand these things happen but I really need my phone for work.
Any idea if they will repair it or replace it?
WangLung said:
I tried that as well but nothing helped. Thanks for your suggestions, I understand these things happen but I really need my phone for work.
Any idea if they will repair it or replace it?
Click to expand...
Click to collapse
Send it back to Samsung they'll either fully replace it or just replace the screen, one or the other but it won't make any difference the phone will still be fine after it's fixed. As long as you didn't do anything to cause it then it'll be taken care of free of charge.
MrMike2182 said:
Send it back to Samsung they'll either fully replace it or just replace the screen, one or the other but it won't make any difference the phone will still be fine after it's fixed. As long as you didn't do anything to cause it then it'll be taken care of free of charge.
Click to expand...
Click to collapse
Thank you, I'll be sending it out today.
WangLung said:
I tried that as well but nothing helped. Thanks for your suggestions, I understand these things happen but I really need my phone for work.
Any idea if they will repair it or replace it?
Click to expand...
Click to collapse
You're welcome, wish I could of helped. Sounds like you tried all that could be done.
If you're stateside see if you can get it done here.
Talk to Samsung US tech support. Philippines and SK tech support suck so keep trying until you get US if stateside.
No idea what they will do... lean on them if need be.
They'll first want to inspect it most likely.
Maybe they own up to it... that's the right thing to do.
If not, teach them some lessons. The screechy wheel gets the grease. Don't settle for anything less than that phone repaired or a new one.
Let us know what happens...
blackhawk said:
You're welcome, wish I could of helped. Sounds like you tried all that could be done.
If you're stateside see if you can get it done here.
Talk to Samsung US tech support. Philippines and SK tech support suck so keep trying until you get US if stateside.
No idea what they will do... lean on them if need be.
They'll first want to inspect it most likely.
Maybe they own up to it... that's the right thing to do.
If not, teach them some lessons. The screechy wheel gets the grease. Don't settle for anything less than that phone repaired or a new one.
Let us know what happens...
Click to expand...
Click to collapse
Quick update
Sending the phone in was not too bad, just log in to Samsung and go to your list of products and select warranty (My 2 factor authentication was enabled and it was texting the code to my broken phone, Luckily I had a backup phone)
It will give you the option of scheduling a timeslot with a Samsung Experience store if you have one near you or mailing it in (I'm in Hawaii and there are no Samsung Experience stores here so I had to mail it)
They pay for postage just make sure to follow the instructions (They ask you to disable some sort of Google security thing before sending it in and to include the power cable and charging brick)
Print out the label they provide to you then pack up your items nicely and drop it off to UPS
I'll continue to update for those who may have the same issue or for those who need to send their phone in.
WangLung said:
Quick update
Sending the phone in was not too bad, just log in to Samsung and go to your list of products and select warranty (My 2 factor authentication was enabled and it was texting the code to my broken phone, Luckily I had a backup phone)
It will give you the option of scheduling a timeslot with a Samsung Experience store if you have one near you or mailing it in (I'm in Hawaii and there are no Samsung Experience stores here so I had to mail it)
They pay for postage just make sure to follow the instructions (They ask you to disable some sort of Google security thing before sending it in and to include the power cable and charging brick)
Print out the label they provide to you then pack up your items nicely and drop it off to UPS
I'll continue to update for those who may have the same issue or for those who need to send their phone in.
Click to expand...
Click to collapse
Yea. But what do you do when they claim your service has been received in destroyed condition and such. I've dealt with Samsung here in the US several times and honestly scared to ever send them anything again. The stress. The chats. The whole ordeal was nearly life changing
TheMadScientist said:
Yea. But what do you do when they claim your service has been received in destroyed condition and such. I've dealt with Samsung here in the US several times and honestly scared to ever send them anything again. The stress. The chats. The whole ordeal was nearly life changing
Click to expand...
Click to collapse
I don't think that is helping the OP.
Let's wait and let him tell what happens...
blackhawk said:
I don't think that is helping the OP.
Let's wait and let him tell what happens...
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Click to collapse
Just my experience. But it happened. It sucks majorly.
Just a quick update.
I sent the phone out on the 16th, it took 3 days to get from Hawaii to Texas.
On the 20th it was inspected and repaired (LCD issue) I am expecting the phone to be back in my hands on Friday the 23rd.
Samsung didn't ask me anything nor did they give me any issues.
When the phone returns I will take a closer look and let you guys know.
TheMadScientist said:
Yea. But what do you do when they claim your service has been received in destroyed condition and such. I've dealt with Samsung here in the US several times and honestly scared to ever send them anything again. The stress. The chats. The whole ordeal was nearly life changing
Click to expand...
Click to collapse
I'm sorry that happened to you.
I just received my phone in the mail. Everything seems to be working fine.
Apparently they had to switch out the screen and the bottom firing speaker.
I'll post some pictures the next chance I get, now I just need to reapply a screen protector and I'll be good to go.
Yay
Awesome mate