It happened when I was normally using, no overheat, 84% battery remained. The phone was hanged and screen turn deep blue. I turn it off by using Power and Volume +. And It has never booted again :crying: . Unfortunately my phone was out of warranty. I've pressed and held the power button. The hard reset is not working. I tried pressing the off button near the SIM and tried turning it on again. But nothing happened. Also when I hook it onto the charger the notification light doesn't light up. PC Companion isn't recognizing it either. I've charged it for many hours, the mainboard warmed up but battery still cold. Even I removed the battery and charged it directly via a power supply machine but no use. It's a really bad hardware problem. May I have to replace the mainboard or just power management IC (PMi8994 and PM8994)? Sorry for my bad English
legendarywanderer said:
It happened when I was normally using, no overheat, 84% battery remained. The phone was hanged and screen turn deep blue. I turn it off by using Power and Volume +. And It has never booted again :crying: . Unfortunately my phone was out of warranty. I've pressed and held the power button. The hard reset is not working. I tried pressing the off button near the SIM and tried turning it on again. But nothing happened. Also when I hook it onto the charger the notification light doesn't light up. PC Companion isn't recognizing it either. I've charged it for many hours, the mainboard warmed up but battery still cold. Even I removed the battery and charged it directly via a power supply machine but no use. It's a really bad hardware problem. May I have to replace the mainboard or just power management IC (PMi8994 and PM8994)? Sorry for my bad English
Click to expand...
Click to collapse
Check fastboot?
HaoZeke said:
Check fastboot?
Click to expand...
Click to collapse
It can't fastboot or pc recognize
Same for me, motherboard died. Sent to Warranty, works now...
EnesSastim said:
Same for me, motherboard died. Sent to Warranty, works now...
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Click to collapse
Did they tell you what exactly happened? I don't have enough money to afford a new motherboard now, I want to know which components were damaged and can i replace it?
legendarywanderer said:
Did they tell you what exactly happened? I don't have enough money to afford a new motherboard now, I want to know which components were damaged and can i replace it?
Click to expand...
Click to collapse
My Phone was bootloader unlocked and they didn't take any money for changing motherboard lol
EnesSastim said:
My Phone was bootloader unlocked and they didn't take any money for changing motherboard lol
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Click to collapse
I'm glad to hear that, they must pay for their poor hardware build. I have seen many sudden death cases.
legendarywanderer said:
I'm glad to here that, they must pay for their poor hardware build. I have seen many sudden death cases.
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Click to collapse
Send your device to warranty, they can't understand if the phone is bootloader unlocked or not because when you change the motherboard, the bootloader will come locked (bootloader is related to motherboard)
EnesSastim said:
Send your device to warranty, they can't understand if the phone is bootloader unlocked or not because when you change the motherboard, the bootloader will come locked (bootloader is related to motherboard)
Click to expand...
Click to collapse
Unfortunately when my phone was dead, the warranty had expired for a week. If i send it to local support i bet they will replace the whole motherboard and take from me $200. But when I opened the motherboard and emi shield, i found the problem was around PMi8994 power management IC. I will repair soon and may be it just costs $10 lol
legendarywanderer said:
Unfortunately when my phone was dead, the warranty had expired for a week. If i send it to local support i bet they will replace the whole motherboard and take from me $200. But when I opened the motherboard and emi shield, i found the problem was around PMi8994 power management IC. I will repair soon and may be it just costs $10 lol
Click to expand...
Click to collapse
Hi! Did you manage to solve the problem?? My warranty is gone too and have the same problem and I want to know if you changed only the power management.
Related
Hey all,
I charged my newly Sensation for a whole 24 hours. At the beginning the red LED was on, and it changed after a while to a green light, as it suppose to be.
I was out for couple of hours, and when I came back- the phone won't turn on.
The screen is (sometimes) turned on, and it like screen-black and not off-black. I tried to pull out the battery, and it didn't helped.
None of my computers recognize the device, and the little LED don't light up if it connected to charger nor to the USB.
Is there anyway I can do reset?
What can I do?
(I really can't get it replaced, I bought it from Negri, and I don't live in the USA.. )
Thanks!
try holding the volume rocker down button while pressing the power button, see if anything happens.
I tried, and it didn't helped.
Try this: take the battery out. While holding volume down and power, put the battery back in. This is something from SGS, but maybe it will work.
Swyped from my HTC Sensation
Nope..
(Can Sensation turn on without it's back case?)
I there anyway I can restore to factory settings using a computer or so?
rlbaris said:
Nope..
(Can Sensation turn on without it's back case?)
I there anyway I can restore to factory settings using a computer or so?
Click to expand...
Click to collapse
I think this won't help, it looks like a hardware problem, motherboard failure, I'm not 100% sure though, may be some of the more experienced guys here can help.
reckoner_85 said:
I think this won't help, it looks like a hardware problem, motherboard failure, I'm not 100% sure though, may be some of the more experienced guys here can help.
Click to expand...
Click to collapse
That's what I was afraid of.
How can I know if that included with my warranty?
I had this same problem with my first sensation and all i did was take the battery out then hold just the power button and put the battery back in. Like I said "first sensation" it had other problems too.
hope this helps
schnem said:
I had this same problem with my first sensation and all i did was take the battery out then hold the just the power button and put the battery back in. Like I said "first sensation" it had other problems too.
hope this helps
Click to expand...
Click to collapse
Well, that didn't work either.
Altho, I must say that knowing that someone else had a situation like that, does help.
Thanks!
Arrrrggg....
Changing the phone now will be a pain in the **..
I'll have to send it back to US, and wish they will replace it for me?
Anyone know what's HTC warranty policy?
HTC gives global warranty to every unit, or it's depends on the reseller?
Thanks..
Whilst I can't help you with the warranty, an email to HTC will tell you exactly what's what.
What I can share with you is that it seems a complete hardware failure has happened on more than just a few isolated examples of the handset.
My first one crashed when pairing bluetooth, I pulled the battery, and from that point, it wouldn't do a thing. No power, no USB recognising on the PC or anything. I went back to my carrier, and they replaced it directly for me.
I can tell you that there are more than just a few of us who have experienced this problem... what causes it - who knows... there is rumour at the moment about a build-up of static causing the touch-screen to fail - if that static goes in the wrong direction... it could easily fry your phone.
My advice - keep it physically 'stock - don't put any covers or anything on, to minimise the build-up of static - JUST IN CASE this is the issue.
Thanks niddnet,
It is good to know it not necessarily my fault.
Is it common that new phones have problems like that? I must say it's really shocking. Phone dies in a middle of BT pairing!? Weird.
Hi guys!
I'm Running Leedroid 2.3.0 on my sensation since 2.3.0 was released.
I'm CWM v4.0.1.4 (charging fixed! blue text) on it.
The Phone ran perfect until yesterday. I didn't overclock and didn't do any other special tweaks, i used it as it was.
Yesterday i used google maps navigation for about 5 - 10 minutes. after that the phone was really hot. I stopped navigation and killed google maps with the stock task manager.
I put the phone into my pocket, about 20min later i noticed the phone turned off. it was still a little bit warm.
Now the phone doesn't turn on anymore. when i plug in the charger, nothing happens. not even the orange led turns on. absolutely nothing.
i've tried all combinations off pulling the battery, left it out for som time and plug it in again. try to charge....
No chance - the phone seems to be dead.
I've got no idea if it is a hardware or a software problem. how can i find out?
What can i do?
I think my warranty is void by rooting and flashing the custom rom.
You should check first if the Battery or the phone is the problem. Try getting another battery that u can try out. If it is not working, then probably your phone is dead. However, I would replace it with warranty. Since it's dead they can not turn it on and check if u modded it. Maybe they can detected that if they would take out the mainboard and connect it to some JTAG device, but I'm 99.9% sure they will not do this. Imagine the costs of doing this with every phone they get for replacement... It's not easy to detect if the Software on the phone was manipulated once the phone is dead due to a hardware defect.
What you can also try ist connect it to usb port on PC and try turning on. Does the PC detect anything?
PC doesn't detect anything.
I tried another battery today, same problem.
Do you think it is a hardware problem?
It may have gotten so hot it damaged some of the hardware. Like he said up there ^ take it to Tmobile and ask them to replace it. These things are notorious for overheating anyways so your story will be believable.
Sent from my Sensation using xda premium
Vineares said:
It may have gotten so hot it damaged some of the hardware. Like he said up there ^ take it to Tmobile and ask them to replace it. These things are notorious for overheating anyways so your story will be believable.
Sent from my Sensation using xda premium
Click to expand...
Click to collapse
agreed. warranty, warranty, warranty
i think it is best for you to bring back to the tmobile store to get it check or get a new replacement. dont answer too much questions if they ask because they might try to look for away to void your warranty or refuse for service.
I'll bring it to t-mobile tomorrow.
I got a new one.
T-Mobile replaced it.
glad they did!
nonione said:
glad they did!
Click to expand...
Click to collapse
thats a good news
me again, hy , now i think my phone is fu**** up
first it was sim and sd card reader problem, and now is this :
- so when i press power button phone just vibrate for a sec (like normal turning on) but still black screen, then after 30 sec again vibrate for a sec and than just sometimes 4 buttons on the bottom light up , and that's it nothing else hepens.
so i tried to pull battery out few times and then try to turn up phone and scren turns on with htc logo and came to boot animation of vipers rom and there phone block.
again i try to pull batery few times and i enter recovery but then again it freeze.
i dont know what to do so if someone could help me i would be thankful!:crying:
rinma50 said:
me again, hy , now i think my phone is fu**** up
first it was sim and sd card reader problem, and now is this :
- so when i press power button phone just vibrate for a sec (like normal turning on) but still black screen, then after 30 sec again vibrate for a sec and than just sometimes 4 buttons on the bottom light up , and that's it nothing else hepens.
so i tried to pull battery out few times and then try to turn up phone and scren turns on with htc logo and came to boot animation of vipers rom and there phone block.
again i try to pull batery few times and i enter recovery but then again it freeze.
i dont know what to do so if someone could help me i would be thankful!:crying:
Click to expand...
Click to collapse
Hi,
Is there a chance for you to run a RUU to get your phone back to normal?
Look HERE
malybru said:
Hi,
Is there a chance for you to run a RUU to get your phone back to normal?
Look HERE
Click to expand...
Click to collapse
will try now , thanks
rinma50 said:
will try now , thanks
Click to expand...
Click to collapse
i cant
rinma50 said:
i cant
Click to expand...
Click to collapse
Hi,
What happens?
Can you post any errors or problems that are thrown up.
malybru said:
Hi,
What happens?
Can you post any errors or problems that are thrown up.
Click to expand...
Click to collapse
i cant even enter fastboot
rinma50 said:
i cant even enter fastboot
Click to expand...
Click to collapse
Hi,
Can you please bring your problem to THIS THREAD
Describe in detail what has happened,and what you tried to do.
There are more people there who can maybe help.
rinma50 said:
i cant even enter fastboot
Click to expand...
Click to collapse
From my experience with HTC phones your symptoms looks like you got main board (motherboard) problem which needs replacement. I had my Sensation XL replace by service centre lucky it was under warranty otherwise it would be costly.
ndmuni said:
From my experience with HTC phones your symptoms looks like you got main board (motherboard) problem which needs replacement. I had my Sensation XL replace by service centre lucky it was under warranty otherwise it would be costly.
Click to expand...
Click to collapse
thanks , i will go to replace it , mine is still under warranty but its rooted, so what can i expect?
Same issue
I just bought an HTC Sensation being sold with "battery issues" on ebay... it has a flashing orange light and refuses to charge when off. I figured the seller probably did not understand the charging issue, since the phone was unlocked, and they didn't have an external way to charge the battery and bring the phone back to life.
However I bought an extra battery and charger .... and I am experiencing the exact same problem. The phone will give one quick vibrate when attempting to power on.
Nothing on screen is displayed. However when I hook the phone up to the laptop it shows a greyed out "removable disk F:" and the computer detects an HTC device in device manager.
Do you guys think that the LCD is dead? At least the phone is showing some signs of life when hooked up to the PC.
HOWEVER, the phone gets very very hot at the bottom of the screen/around the sim slot. Also when I go to ADB devices and ask for it to list devices.... it does not show anything.
Buying this thing was probably not my smartest decision I contacted HTC and the warranty expired 3 weeks ago.
no i think lcd is not broken , motherboard is
rinma50 said:
no i think lcd is not broken , motherboard is
Click to expand...
Click to collapse
I took it apart.... and yeah the motherboard is completely f***ed up. The one connector is destroyed and all of the chipset is completely destroyed on the mainboard. No wonder the bottom of the phone gets so hot.
The phone no longer has a warranty. How much does HTC charge for a mainboard replacement (it needs the bottom board , not the top one with flex cable)???
is the LCD toast? i gotta sensation with a cracked digitizer (which still works 100% when hooked up through hdmi and a tv) but the LCD is completely black.
Hello, yesterday I received my phone. For the first hour it was working fine. But later, when I locked the phone I couldn't enter my password or shut down because phone started touching random things by itself. Did a factory reset but after that I can't even setup the phone because it doing random things by itself. Tried to discharge the phone and leave it overnight. But the next day it was the same story. I even peeled of screen protector but no luck. I think it's not system related issue, might be that I got the faulty one with bad touchscreen? Has anyone had this issue?
Mine doesn't has any touch issues. Seems a manufacturing defect, better off exchanging/returning it.
Return it asap, it was a problem on my mi9se and it only becomes worse
VyktorJonas said:
Return it asap, it was a problem on my mi9se and it only becomes worse
Click to expand...
Click to collapse
The problem is that I bought it overseas and returning it back would take very long because of the corona I"m wondering what's the problem could be, touchscreen or something more serious like motherboard. If it only screen I might change it by myself
Return it under warranty. The second you open it that is gone and if the problem persists, then you are screwed...
Not only have you lost the purchase price of the phone but the cost of the replacement screen too which generally aren't cheap...
ultramag69 said:
Return it under warranty. The second you open it that is gone and if the problem persists, then you are screwed...
Not only have you lost the purchase price of the phone but the cost of the replacement screen too which generally aren't cheap...
Click to expand...
Click to collapse
Yeah, I get it. Also, Xiaomi have international warranty or only local? Because would be great if it could be changed at my country. But as far as I know it has just local warranty from where it was bought or am I wrong?
dovis838 said:
Yeah, I get it. Also, Xiaomi have international warranty or only local? Because would be great if it could be changed at my country. But as far as I know it has just local warranty from where it was bought or am I wrong?
Click to expand...
Click to collapse
since it's a brand new phoen and you just bought it, I;m sure the store in which you bought it from has to accept the phone back, I can't stress this enough, please return your phone for your own good
Try use 60hz screen setting
Also, how did the problem start?
Alvian_P said:
Try use 60hz screen setting
Click to expand...
Click to collapse
I can't even setup my phone now. I'm at miui startup after factory reset.
VyktorJonas said:
Also, how did the problem start?
Click to expand...
Click to collapse
Idk, just randomly. I was using it for about an hour. Locked the phone for about 5min. And after that I couldn't enter my pin and read fingerprint because phone started randomly touching screen. I can't even shut down the phone screen is always on until battery discharges.
dovis838 said:
I can't even setup my phone now. I'm at miui startup after factory reset.
Click to expand...
Click to collapse
Try use OTG wireless mouse. Connect mouse dongel with OTG type C.
Alvian_P said:
Try use OTG wireless mouse. Connect mouse dongel with OTG type C.
Click to expand...
Click to collapse
Tried this. Still impossible to press anything because phone keep doing random things
dovis838 said:
Tried this. Still impossible to press anything because phone keep doing random things
Click to expand...
Click to collapse
from where is your phone region? it can happen from many possibilities. maybe from the kernel. You can try to flash using miflash according to the firmware region.
or try to enter stock recovery, is it random touch or not. (vol + & power)
new phone is still a warranty, it's good to go to a xiaomi service center
My case was, when the phone was brand new power button was stucked . But after using it few times, everything was fine. It didn't happen again
Sent from my M2007J20CG using Tapatalk
My unit is a little more than a month old, and it started doing the same thing right now (about 10 minutes ago) randomly, while I was videochatting with someone. Did anyone solve this issue?
lorinet3 said:
My unit is a little more than a month old, and it started doing the same thing right now (about 10 minutes ago) randomly, while I was videochatting with someone. Did anyone solve this issue?
Click to expand...
Click to collapse
In my case it was faulty digitizer, after replacament everything is fine. I bought it overseas so no international warranty, but seller refunded me half the price. I went for the screen replacment and after that everything works fine.
Hello. I am asking for help in solving the problem, namely I recently bought a refurbished XZ Premium which suffers from frequent restarts ONLY when the phone is not used, it is lying on a shelf or in a pocket and suddenly it can vibrate and reset, sometimes it freezes and you need to start it do restart vol + pwr, reset also sometimes occurs during a call. When I use the phone, nothing happens to it, it works properly. It does not matter the battery level and the firmware version uploaded, safe mode, clean installation, I tried on many official versions.
Do you have any ideas what might be wrong with her?
tonick80 said:
what might be wrong with her?
Click to expand...
Click to collapse
motherboard damage
saved-j said:
motherboard damage
Click to expand...
Click to collapse
Yeah send it back...
Thank you for your help, I will replace the motherboard soon, because it's probably impossible to repair. I have a donor with problems with sound reproduction, the speakers are not working, I hope it is not due to damage to the motherboard. I will let you know if it will work.