Related
So my power button works like 1/4th of the time now for some reason and almost everytime I press it the power off menu will come up.
Does anyone know of an alternative button or combination of buttons to lock the screen? Is there a widget to turn off/lock the screen?
I searched in the Dream app forum and got nothing. I also Googled to see of there was a "make your own" AnyCut short cut I could create and got nothing either.
I really am hoping someone can help because at the end of the day I don't know if HTC will warranty this as its unlocked.
Thanks!
Call HTC. Others with an unlocked bootloader have had success in at least getting a swap done.
Cool, I'll go ahead and give them a shout.
Agreed.
HTC/Google would have to prove that unlocking the bootloader broke the power button, which is highly unlikely.
Amdathlonuk said:
Agreed.
HTC/Google would have to prove that unlocking the bootloader broke the power button, which is highly unlikely.
Click to expand...
Click to collapse
No, actually they don't HAVE to prove the bootloader broke the button. But they will most likely honor the warranty anyway as a courtesy. When you elected to unlock the bootloader, you expressly waived your warranty.
Right - they don't have to honor the warranty at all since its unlocked; however, I called and they said they would swap it out. They didn't even ask if it was unlocked and even more surprising they didn't ask about water damage. My assumption is even though they didn't ask about water damage if there was they would charge me as it's in their disclosure.
Support was very helpful and they answered quickly on both calls. Problem with the swap is they out a hold for $529.00 on your card until they receive delivery of the returned phone. Since I don't have an extra $529.00 laying around I'm waiting for my next paycheck.
If anyone does have an alternative for the power button let me know. This is a pain lol. I do know that there are combinations such as power, volume down, and trackball soft resets.
djnutz said:
Right - they don't have to honor the warranty at all since its unlocked; however, I called and they said they would swap it out. They didn't even ask if it was unlocked and even more surprising they didn't ask about water damage. My assumption is even though they didn't ask about water damage if there was they would charge me as it's in their disclosure.
Support was very helpful and they answered quickly on both calls. Problem with the swap is they out a hold for $529.00 on your card until they receive delivery of the returned phone. Since I don't have an extra $529.00 laying around I'm waiting for my next paycheck.
If anyone does have an alternative for the power button let me know. This is a pain lol. I do know that there are combinations such as power, volume down, and trackball soft resets.
Click to expand...
Click to collapse
Putting a hold on your credit card is not the same as charging it. As long as you have that much available credit on your card, you're fine.
yup i can confirm it . i just had it done . they just authorize it for 529 . but not a cent was actually taken out
aggieaj said:
yup i can confirm it . i just had it done . they just authorize it for 529 . but not a cent was actually taken out
Click to expand...
Click to collapse
So assuming that I had $529.00 in my account the would authorize it and I could go buy something or would my card get declined? Car payments coming up so wanted to be 100% on this.
The $529 is locked up temporarily... so it sounds like that would be a problem for you. Do you have another card you can use?
Yeah I do but might wait to keep it on the same account.
djnutz said:
So assuming that I had $529.00 in my account the would authorize it and I could go buy something or would my card get declined? Car payments coming up so wanted to be 100% on this.
Click to expand...
Click to collapse
it puts a hold on that amount...so yes..you would get declined
rgr that. Ill wait for my next paycheck and thanks for the clarification.
Yeah my power button stopped working as well. I didn't get the phone wet or drop it or anything either.....
talked to HTC earlier this morning about getting it replaced or repaired. They told me that they would only be putting a $28 hold on my card until the process was complete
Hmm, thanks for the info. I'll give them a call today.
Hey!
Not sure if anyone here would know, but do you think they would honor me a swap as well since I purchased the phone from someone off of craigslist? it clearly has had no water damage since they only had the phone for like 2 days and I have had it in a case since day one.
Thanks ahead of time!
Hey,
Quick followup question, did anyone have to unroot their phone before sending it back? I got them to send me a replacement but I didnt tell them anything about it being rooted or unlocked..
Please help!!
Thanks
daballr07 said:
Hey,
Quick followup question, did anyone have to unroot their phone before sending it back? I got them to send me a replacement but I didnt tell them anything about it being rooted or unlocked..
Please help!!
Thanks
Click to expand...
Click to collapse
You can unroot your device but without the ability to relock the phone, it won't matter
wait so it doesnt matter if i unroot the phone or not? i thought it voids the warranty and its like breaking the law.. i kno u guys mentioned that unlocking the phone is ok with switching but what about it being rooted?
the reason i ask is because my phone wont turn on since the power button is completely out now.. im really worried that they would charge me in the end
Thanks in advance!!
Ps. i never mentioned to the rep that it was unlocked or rooted soo idk if they will still accept it
daballr07 said:
Hey!
Not sure if anyone here would know, but do you think they would honor me a swap as well since I purchased the phone from someone off of craigslist? it clearly has had no water damage since they only had the phone for like 2 days and I have had it in a case since day one.
Thanks ahead of time!
Click to expand...
Click to collapse
I second this... Well anyone can help with this? lol
Hey guys,
Couple of weeks back, my Nexus died one me (after a few days of power button problems). I was hoping it was just the button circuits that had gone, but after speaking to a few local repair guys, apparently the motherboard is busted. I'm using an i9020T in India (only the i9023 parts are available here), and I'm not sure how financially viable it would be to send the handset back to America to get it repaired.
Any suggestions on what to do? Does anyone have a spare motherboard that I can buy? or is there any way to repurpose the parts and use them for something else.
Its only 13 months old, and everything else is in perfect condition, and I would feel really bad to throw it away as it is.
Any suggestions?
Nikhil
nikhilv.13 said:
Hey guys,
Couple of weeks back, my Nexus died one me (after a few days of power button problems). I was hoping it was just the button circuits that had gone, but after speaking to a few local repair guys, apparently the motherboard is busted. I'm using an i9020T in India (only the i9023 parts are available here), and I'm not sure how financially viable it would be to send the handset back to America to get it repaired.
Any suggestions on what to do? Does anyone have a spare motherboard that I can buy? or is there any way to repurpose the parts and use them for something else.
Its only 13 months old, and everything else is in perfect condition, and I would feel really bad to throw it away as it is.
Any suggestions?
Nikhil
Click to expand...
Click to collapse
Same thing happened to me and they ordered a motherboard from banglore or something just ask the samsung authorized repair shops.
Was yours the i9020t or the i9023? I asked samsung repair here, and they said they won't repair the phone here. It needs to be sent back to america...
I actually just got my i9020T back a couple days ago from Square Trade for the exact same problem (good thing I got Square Trade). Power button stopped working, but the phone never stopped. When I got the phone back they said they had to replace the motherboard because it was bad.
The repair shop that Square Trade sent my Nexus S to is called CF Repair http://www.cfrepaircenter.com/ -you might want to give them a call or e-mail them to see if they can send you a motherboard or at least see what their advice to you is
MotorcycleKopp said:
I actually just got my i9020T back a couple days ago from Square Trade for the exact same problem (good thing I got Square Trade). Power button stopped working, but the phone never stopped. When I got the phone back they said they had to replace the motherboard because it was bad.
The repair shop that Square Trade sent my Nexus S to is called CF Repair http://www.cfrepaircenter.com/ -you might want to give them a call or e-mail them to see if they can send you a motherboard or at least see what their advice to you is
Click to expand...
Click to collapse
Ah thanks I've just emailed them. Lets hope for a positive response ...
Hi Nikhil,
Any updates on this? I have the 9023, and pretty much the same problem. Power button problems, and then a dead set after a week. The service centre is quoting INR 9k for the motherboard replacement, damn!
Sigh, would hate to bury this.
mkrishna said:
Hi Nikhil,
Any updates on this? I have the 9023, and pretty much the same problem. Power button problems, and then a dead set after a week. The service centre is quoting INR 9k for the motherboard replacement, damn!
Sigh, would hate to bury this.
Click to expand...
Click to collapse
I too exactly the same problem, first i got problem with power button and then mob's dead.
service center ppl demanding 8k for it to get repaired.
mkrishna said:
Hi Nikhil,
Any updates on this? I have the 9023, and pretty much the same problem. Power button problems, and then a dead set after a week. The service centre is quoting INR 9k for the motherboard replacement, damn!
Sigh, would hate to bury this.
Click to expand...
Click to collapse
Exact same thing happened with my 9023. Ya the service center quotes INR 8K to replace motherboard. Did you get it fixed? Shame that this phone just lasted for 16-17 months.
Hi, I also need a replacement motherboard.. any hints on where to order a new one?
Thanks!
Nothing yet
rsisto said:
Hi, I also need a replacement motherboard.. any hints on where to order a new one?
Thanks!
Click to expand...
Click to collapse
Mine's still lying unnoticed. The number of people with the same issue is disturbing. Any leads?
My power button is starting to fail on me today, does it mean my motherboard is somehow getting messed up too?
My sister-in-law has an infuse and I think the power button is stuck in the "on" position. It just loops at the Samsung logo. I'm quite familiar with Odin, ROMs, Heimdall, etc. This isn't a bootloop. I pull the battery and the second I replace the battery it tries to boot without touching any buttons. So therefore I can't get into download mode, should this be a software issue. I think it is hardware, because I can replicate this issue on my infuse by holding the power button at all times.
The phone is 13 months old, so just out of warranty but not eligible for upgrade yet. The phone has insurance, but the deductible is $199...
Question is, can I replace this myself and where to get the replacement part?
Or can I trust this website?
http://mobiletechvideos.mybigcommerce.com/samsung-infuse-4g-power-button-repair/
Thanks in advance!
Sent from my SGH-I997 using Tapatalk
Bumpity bump
Thanks
Sent from my SGH-I997 using Tapatalk
Try: http://www.etradesupply.com/samsung/other-models-1/samsung-infuse-4g-sgh-i997.html
Never mind. They don't have the button.
Just noticed this line on the page that you were looking at:
You will receive a message at your account inbox (account created during order process) on directions with details on HOW and WHERE to ship your device.
Click to expand...
Click to collapse
So, untill you pay, you have no idea where you're sending your phone.
Does the button look like it's stuck in? If the button is just stuck, try bumping the phone a few times.
No, the button still feels like it is able to be depressed. It feels right, but the phone is acting like the power button is always being held down.
I have googled and found numerous people with the same problem and most bring it in for a warranty exchange, I am just out of that window...
I know ebay has parts for phones, if you're good with a soldering gun, you can fix it yourself
Sent from my SAMSUNG-SGH-I897 using xda premium
Any luck with the power button problem? I seem to be having it too
Just to follow up, I reluctantly decided to send my phone to the link in the OP. I say reluctantly because I was super paranoid it was a scam.
let me tell you A++++ experience. Fixed overnight and I also paid for express shipping, I was back up and running in a week.
Mobiletechvideos.com, if you ever stumble upon this thread, super job, I can't thank you enough.
Sent from my SGH-I997 using Tapatalk
power swich infuse samsung loop
i am having same problem. with looping samsung logo. is nobody here into experimenting with hardware? I unsoldered switch , hoping someone on these forums could tell me what connections to make to power up with jumpers . Anybody?
nickg2027 said:
Just to follow up, I reluctantly decided to send my phone to the link in the OP. I say reluctantly because I was super paranoid it was a scam.
let me tell you A++++ experience. Fixed overnight and I also paid for express shipping, I was back up and running in a week.
Mobiletechvideos.com, if you ever stumble upon this thread, super job, I can't thank you enough.
Click to expand...
Click to collapse
That was my experience also.
$8 = Shipping phone from my home to MobileTech 1st class ($5.50) plus insurance ($2.50).
$30 = Power Button replacement plus 1st class return shipping
Total cost to me = $38
I had my (daughter’s) Infuse back and running in less than a week.
I do live about two hours drive from MobileTechVideo's location, so shipping may be slightly more expensive or slower for others.
It was great service. They give you updates about the status.
Highly recommended by Nick and me for Infuse Power Button Repair
MobileTechVideos:
http://mobiletechvideos.mybigcommerce.com/samsung-infuse-4g-power-button-repair/
Just as another opinion...my warranty was up on my infuse when this started happening so an exchange wasn't an option. What I do is slam the device on only the power button a couple times and it works fine. I probably have to do this every couple of months, if at all. It works for now so...
Sent from my SGH-I997 using xda app-developers app
nickg2027 said:
My sister-in-law has an infuse and I think the power button is stuck in the "on" position. It just loops at the Samsung logo. I'm quite familiar with Odin, ROMs, Heimdall, etc. This isn't a bootloop. I pull the battery and the second I replace the battery it tries to boot without touching any buttons. So therefore I can't get into download mode, should this be a software issue. I think it is hardware, because I can replicate this issue on my infuse by holding the power button at all times.
The phone is 13 months old, so just out of warranty but not eligible for upgrade yet. The phone has insurance, but the deductible is $199...
Question is, can I replace this myself and where to get the replacement part?
Or can I trust this website?
http://mobiletechvideos.mybigcommerce.com/samsung-infuse-4g-power-button-repair/
Thanks in advance!
Sent from my SGH-I997 using Tapatalk
Click to expand...
Click to collapse
I just sent my S2 phone to mobiletechvideos... I called them up yesterday and the person was very helpful...will know when I get it back hopefully next week...Based on what I read, seems legit.
I received my phone yesterday. I have no longer have issues with my S2 rebooting. I purchased the service through the website, mobiletechvideos,and paid through paypal. I purchased the basic powerbutton repair for $35. I immediately received an email with instructions. Send the phone with no battery, I printed out the instructions with a brief summary of what is the situation and included my order number. I mailed out the phone last Saturday, make sure you pay for insurance and it was sent on a first class box with the phone wrapped up in bubble wrap. Keep receipt for tracking information and insurance purpose. I received notification by email when the technician received it. You can check periodically for the status of your repair. He emailed me on Friday it was completed and shipped it out. I received my phone yesterday. Total days since I mailed it out, 9 days. There is an option on his website if you want faster service- purchase it.
Phone is working great, highly recommend his service.
Please remember to register an account on his website before your purchase the service. I will be sending out my other S2 next week. I destroyed my powerbutton by a fix that a member posted here, using pliers to squeeze the powerbutton. My other S2 didn't reboot like my newly fixed S2,the powerbutton just stopped working.
I highly recommend this service for $35 instead of buying another phone or you flashed the phone to another carrier and have no insurance.
omar71693 said:
Just as another opinion...my warranty was up on my infuse when this started happening so an exchange wasn't an option. What I do is slam the device on only the power button a couple times and it works fine. I probably have to do this every couple of months, if at all. It works for now so...
Sent from my SGH-I997 using xda app-developers app
Click to expand...
Click to collapse
Phone was rebooting right after saying rom name. Engaged power button. I COMPLETELY took apart the entire phone. Blew very hard on exposed switch. Removed board saw the power Switch looked normal blew on it Still Rebooted. Said what the hell doused it in alcohol Still Reboot.
Pushed the power switch REALLY hard... worked just fine now. Thanks much.
Thanks
My Infuse was boot looping for a week or so now. It was the loop of the Samsung white line and the Rogers screen. Over and over again. I read extensively as I didn't want to clutter the board with a question that was already answered. I came to the conclusion after much reading that my power button may be at fault. In this thread I read about just pressing the power button really hard. I thought what the heck. Nothing to lose. I tried it and WOW! My Infuse is sitting here running just fine. Many thanks again.
After unplugging my phone and trying to turn it on.. it doesn't work. I've unplugged it and the charging indicator is still lit up. I've tried all buttons combos hard reset (power button+vol dow).. all of the combinations and nothing works.
You can't do anything since it is most likely hardware problem, don't mess with it, take it to the service if you still have warranty.
Ragazzza said:
You can't do anything since it is most likely hardware problem, don't mess with it, take it to the service if you still have warranty.
Click to expand...
Click to collapse
Isn't there anything I can do though? I've had it since release so that's nearly a year I believe. I won't be able to go anyway as nearest service station is 50miles away and I work Monday-Friday.
Rizmaah said:
Isn't there anything I can do though? I've had it since release so that's nearly a year I believe. I won't be able to go anyway as nearest service station is 50miles away and I work Monday-Friday.
Click to expand...
Click to collapse
Probably not.
Iv been there same problem,mine was about 5 months old!! . Take Ragazzzas advice and get it to a service centre.
If your in the UK samsung will send out a courier to pick it up. You could probably send it recorded delivery if you have to. . But you need them to have while it's in warranty.
Wow it has been a long time XDA, how is everyone?!
Anyways...last night as I was reading a text message my screen suddenly turned off and won't turn back on. Before this the screen showed no signs of damage, no artifacts and no tinting issues. The phone has never been wet and never been dropped. It is an unlocked Snapdragon model purchased directly from Samsung the day it was released.
The screen seems to still respond to certain things:
-Battery charge sound plays when plugging the phone in
-Holding power down seems to lightly vibrate the phone
-Putting S pen back into place vibrates the phone
-Calling my phone works (ringtone plays) but nothing appears on the screen
-Randomly tapping the screen like a mad man will make the texting noise
I've tried every button combo (felt like I was playing a **** flute) and I have tried plugging it into my PC but it does not recognize it.
Anyone else hear of issues like this?
Any recommendations before it goes back to Samsung?
Thank you for your time
Try a hard reboot with the control keys.
blackhawk said:
Try a hard reboot with the control keys.
Click to expand...
Click to collapse
Unfortunately nothing seems to work
Sounds DOA, sorry to hear that
Try a full charge. Pull the SD and Sim cards too.
Don't think it will help but nothing to lose.
Probably a failed soldier joint, connector or a solid state component that wasn't that solid.
blackhawk said:
Sounds DOA, sorry to hear that
Try a full charge. Pull the SD and Sim cards too.
Don't think it will help but nothing to lose.
Probably a failed soldier joint, connector or a solid state component that wasn't that solid.
Click to expand...
Click to collapse
I tried that as well but nothing helped. Thanks for your suggestions, I understand these things happen but I really need my phone for work.
Any idea if they will repair it or replace it?
WangLung said:
I tried that as well but nothing helped. Thanks for your suggestions, I understand these things happen but I really need my phone for work.
Any idea if they will repair it or replace it?
Click to expand...
Click to collapse
Send it back to Samsung they'll either fully replace it or just replace the screen, one or the other but it won't make any difference the phone will still be fine after it's fixed. As long as you didn't do anything to cause it then it'll be taken care of free of charge.
MrMike2182 said:
Send it back to Samsung they'll either fully replace it or just replace the screen, one or the other but it won't make any difference the phone will still be fine after it's fixed. As long as you didn't do anything to cause it then it'll be taken care of free of charge.
Click to expand...
Click to collapse
Thank you, I'll be sending it out today.
WangLung said:
I tried that as well but nothing helped. Thanks for your suggestions, I understand these things happen but I really need my phone for work.
Any idea if they will repair it or replace it?
Click to expand...
Click to collapse
You're welcome, wish I could of helped. Sounds like you tried all that could be done.
If you're stateside see if you can get it done here.
Talk to Samsung US tech support. Philippines and SK tech support suck so keep trying until you get US if stateside.
No idea what they will do... lean on them if need be.
They'll first want to inspect it most likely.
Maybe they own up to it... that's the right thing to do.
If not, teach them some lessons. The screechy wheel gets the grease. Don't settle for anything less than that phone repaired or a new one.
Let us know what happens...
blackhawk said:
You're welcome, wish I could of helped. Sounds like you tried all that could be done.
If you're stateside see if you can get it done here.
Talk to Samsung US tech support. Philippines and SK tech support suck so keep trying until you get US if stateside.
No idea what they will do... lean on them if need be.
They'll first want to inspect it most likely.
Maybe they own up to it... that's the right thing to do.
If not, teach them some lessons. The screechy wheel gets the grease. Don't settle for anything less than that phone repaired or a new one.
Let us know what happens...
Click to expand...
Click to collapse
Quick update
Sending the phone in was not too bad, just log in to Samsung and go to your list of products and select warranty (My 2 factor authentication was enabled and it was texting the code to my broken phone, Luckily I had a backup phone)
It will give you the option of scheduling a timeslot with a Samsung Experience store if you have one near you or mailing it in (I'm in Hawaii and there are no Samsung Experience stores here so I had to mail it)
They pay for postage just make sure to follow the instructions (They ask you to disable some sort of Google security thing before sending it in and to include the power cable and charging brick)
Print out the label they provide to you then pack up your items nicely and drop it off to UPS
I'll continue to update for those who may have the same issue or for those who need to send their phone in.
WangLung said:
Quick update
Sending the phone in was not too bad, just log in to Samsung and go to your list of products and select warranty (My 2 factor authentication was enabled and it was texting the code to my broken phone, Luckily I had a backup phone)
It will give you the option of scheduling a timeslot with a Samsung Experience store if you have one near you or mailing it in (I'm in Hawaii and there are no Samsung Experience stores here so I had to mail it)
They pay for postage just make sure to follow the instructions (They ask you to disable some sort of Google security thing before sending it in and to include the power cable and charging brick)
Print out the label they provide to you then pack up your items nicely and drop it off to UPS
I'll continue to update for those who may have the same issue or for those who need to send their phone in.
Click to expand...
Click to collapse
Yea. But what do you do when they claim your service has been received in destroyed condition and such. I've dealt with Samsung here in the US several times and honestly scared to ever send them anything again. The stress. The chats. The whole ordeal was nearly life changing
TheMadScientist said:
Yea. But what do you do when they claim your service has been received in destroyed condition and such. I've dealt with Samsung here in the US several times and honestly scared to ever send them anything again. The stress. The chats. The whole ordeal was nearly life changing
Click to expand...
Click to collapse
I don't think that is helping the OP.
Let's wait and let him tell what happens...
blackhawk said:
I don't think that is helping the OP.
Let's wait and let him tell what happens...
Click to expand...
Click to collapse
Just my experience. But it happened. It sucks majorly.
Just a quick update.
I sent the phone out on the 16th, it took 3 days to get from Hawaii to Texas.
On the 20th it was inspected and repaired (LCD issue) I am expecting the phone to be back in my hands on Friday the 23rd.
Samsung didn't ask me anything nor did they give me any issues.
When the phone returns I will take a closer look and let you guys know.
TheMadScientist said:
Yea. But what do you do when they claim your service has been received in destroyed condition and such. I've dealt with Samsung here in the US several times and honestly scared to ever send them anything again. The stress. The chats. The whole ordeal was nearly life changing
Click to expand...
Click to collapse
I'm sorry that happened to you.
I just received my phone in the mail. Everything seems to be working fine.
Apparently they had to switch out the screen and the bottom firing speaker.
I'll post some pictures the next chance I get, now I just need to reapply a screen protector and I'll be good to go.
Yay
Awesome mate