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Same HTC warranty repair covered 1st time but not the 2nd?!

I bought my phone new back in late December and only after about a month of use got the oil spot problem and my volume button would stick and bring up the volume control over and over basically making the phone unusable. So I got and RMA from HTC repair, sent it in, got it back about a week later but the volume button problem was still there. So I sent it in again and they finally fixed it. Here it is 5 months later, same exact problems come back "phone is still in warranty until 01/2010" so I call RMA center, tell them to submit an RMA with the SAME exact issues as before on my account and I send it in but this time they respond with this:
Diagnosis:
Newton ring (oil spot) indicates excessive pressure to LCD
Button failure
Suggested Repair:
Replace LCD and refurbish
Total Repair Price:
$202.57
What gives?! I call them and they say under the phones new circumstances the warranty is NOT covered so there is the charge. My question is how can they repair it the first time at NO cost under warranty and this time say it was excesive use and given that it has the EXACT same problems as before want to charge me for repair?? Am I justified in calling them and complaining?

Hello, I know this is a WAY LONG PAST RELEVANT ITEM for you, but I found your thread in my search. I have had similar problems before with HTC AMERICA, but this time they have gone too far, so I am bumping your thread for this occasion, and simply directing you to my current thread here:
http://forum.xda-developers.com/showthread.php?t=1002951
I would just like to ask if you would read Post #1 and tell me if the experience overall sounds similar in tone and attitude to the one you describe.
It disgusts me to read of your situation. The one that I am describing currently is for my HTC DESIRE, under warranty, warranty not being honored.
However, YOUR SCENARIO, and i realize it's now 2 years old, sounds more like my FIRST encounter with HTC AMERICA with a brand new HTC HERO, with a wifi receptor problem. (I still had my HTC /T-Mobile Wing and it was picking up WIFI signals perfectly everywhere, in my home, on the street, in cafes... but the new Hero -- no.)
HTC-AMerica diagnosed that indeed it was broken. The phone was just weeks old so I asked "don't i just get a new phone?" They said NO, WE HAVE TO REPAIR IT. So i was out of a phone for several weeks. Then it comes back. No charge, that's great. But same problem. Whatever they did, didn't fix it. I called and said this is ridiculous, they said "send it back, here is new RMA"...
I said "You're kidding right? A brand new phone, you repair it, it didn't fix it, same problem, and you want me to REPAIR IT AGAIN? Isn't it time you just give me a new phone?"
"No, per policy blah blah, we must repair it".... I told them they were nuts, and my warranty was useless, what is their problem, and I was now forced to use my SECONDARY INSURANCE with "SquareTrade.com" ---- They were of course like "whatever"
And SquareTrade paid out the full price of the phone within 48 hours.
That was with the HTC Hero.
I'd almost forgotten about that. because i then bought the HTC Desire, a phenomenal phone... til i had this recent warranty problem.
Anyway, I'm bumping your thread because i intend to make an issue out of this. Any help on your end would be great. (IE case # ect.... but, i total;ly understand you have long since moved on, so, don;t worry about it. Just bumping this is helpful. thank you.
/quicksite
Black6spdZ said:
So I got and RMA from HTC repair, sent it in, got it back about a week later but the volume button problem was still there. So I sent it in again and they finally fixed it. Here it is 5 months later, same exact problems come back "phone is still in warranty until 01/2010" so I call RMA center, tell them to submit an RMA with the SAME exact issues as before on my account and I send it in but this time they respond with this:
Diagnosis:
Newton ring (oil spot) indicates excessive pressure to LCD
Button failure
Suggested Repair:
Replace LCD and refurbish
Total Repair Price:
$202.57
What gives?! I call them and they say under the phones new circumstances the warranty is NOT covered so there is the charge. My question is how can they repair it the first time at NO cost under warranty and this time say it was excesive use and given that it has the EXACT same problems as before want to charge me for repair?? Am I justified in calling them and complaining?
Click to expand...
Click to collapse

[Q] Nexus i9020t DEAD

Ok, in less that a year this phone stopped breading.
I was hearing music and browsing the web when suddenly stopped working, went completely off.
So, I thought, the battery went out of power... normal in my phone. Went to charge it and NOTHING... changed the battery and NOTHING... changed the charger and NOTHING.
Ok so, lets contact the seller on Ebay, he says, go to Samsung and you will not have a problem.
Went to Samsung, after a LONG time chatting with them, they finally asked me for the IMEI and they said that was not covered by Samsung. (Bought it 03/08/2012) from this guy at Ebay.... theoretically new with one year of warranty.
Went back to the seller and no answer yet.
I writing my case here because I know more than one of you guys have experience with this... maybe you could give me a hint in this process.
Thanks in advance....

[email protected] said:
Ok, in less that a year this phone stopped breading.
I was hearing music and browsing the web when suddenly stopped working, went completely off.
So, I thought, the battery went out of power... normal in my phone. Went to charge it and NOTHING... changed the battery and NOTHING... changed the charger and NOTHING.
Ok so, lets contact the seller on Ebay, he says, go to Samsung and you will not have a problem.
Went to Samsung, after a LONG time chatting with them, they finally asked me for the IMEI and they said that was not covered by Samsung. (Bought it 03/08/2012) from this guy at Ebay.... theoretically new with one year of warranty.
Went back to the seller and no answer yet.
I writing my case here because I know more than one of you guys have experience with this... maybe you could give me a hint in this process.
Thanks in advance....
Click to expand...
Click to collapse
Nothing you can do to revive it yourself.
I'd fill a complaint with eBay/Paypal. If you can't get the warranty out your new object because it's supposedly out of it's 1 year warranty, then clearly something isn't right.

Well, seems like Samsung has a HIGH POLICY of trying to make you withdraw the repair claim...
But after I've pushed pushed and pushed, they accepted MY invoice from the guy that sold me the phone and "seems" that they are going to fix it for free.
Will be back with the END of the story soon.
Just trying to leave the history here for any future Nexus S claim/repair....
:good:

They've fixed it and for free.
Here is the log:
Code:
*01/18/2013//12:09:54//000177xxxx//Telephone//ASC*
1/18/2013 10:53 AM-XXXX: The unit is shipped.
*01/18/2013//12:06:04//000177xxxx//Telephone//ASC*
1/18/2013 10:52 AM-XXXX: No hold amount
*01/16/2013//19:36:15//000177xxxx//Telephone//ASC*
1/16/2013 6:35 PM-XXXX: The unit has left the technician. SOLUTION: Replaced PBA - Replaced Component
*01/16/2013//14:08:12//000177xxxx//Telephone//ASC*
1/16/2013 1:07 PM-XXXX: Accessory: BATTERY,BATTERY COVER,CHARGER
*01/16/2013//14:08:11//000177xxxx//Telephone//ASC*
1/16/2013 1:07 PM-XXXX: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)

Power Button Stuck. Should I Do....?

So my power button is getting stuck. I can still press to turn on/ off. But I have to press it pretty hard. And when I do it doesn't even feel like a button anymore. It doesn't move in/ out just a stationary position.
I don't mind opening it up to fix. But has anyone opened for this same reason? Any suggustion what to do inside to fix?

Send it back to Samsung and fix it under warranty?

Nikorasu said:
Send it back to Samsung and fix it under warranty?
Click to expand...
Click to collapse
It would be worth the hassle to flash stock everything via Oden. To send it in.
But to me it's not worth waiting a month or two or even longer before you get it device back. And on top of that you have to pay shipping both ways I believe. I use my tablet everyday. So I was hoping someone had this issue and fixed it themselves. Suprizingly, this is my first issue with the power button on any phone or tablet. So not quite sure what the cause or fix is.
But thanks for the reply

Months to repair? In Singapore we have service centers where they could repair in hours or the most, a day or 2.
Maybe you can call Samsung up in your country to see if there are such services available?

Nikorasu said:
Months to repair? In Singapore we have service centers where they could repair in hours or the most, a day or 2.
Maybe you can call Samsung up in your country to see if there are such services available?
Click to expand...
Click to collapse
What!!! I wish we had that in the U. S.
I've never actually sent anything to Samsung to repair under warrenty. But my experiance with any company in the U. S. is you have to pay shipping both ways. And it takes about a month min. Before you receive your device back, if not longer.
Has anyone sent there Note 10.1 in under warranty? If so, how long did it take? Did you pay shipping? And what country?

Well it's a small country.
I looked at ifixit, and it takes like 17 steps before you have access to the power button.
http://www.ifixit.com/Teardown/Samsung+Galaxy+Note+10.1+Teardown/10144/1
X_X

[Q] Nexus Screen gets colored pixel snow

I have a nexus 5 rooted with stock rom and kernel and stock recovery+ xposed+GravityBox and some other xposed modules.
this happened sunday and again today.
I unlocked the screen and then the screen looked like that:
even on reboot the screen still was with the pixel snow
and after a few minutes of locking and unlocking repeatedly the screen turned OK again.
couldn't find a lot of information online.
does anyone knows why has this happened?
has someone experienced this kind of failure?
any advice?
thanks.

It's a hardware failure. Most probably the screen or the Flex cable went bad. It can only be solved by replacing it.

Definitely a hardware fault.... Had exactly the same screen on my n86 when the repair guyz told me that flex cable was damaged...

thanks..
the problem is I bought the phone on ebay and had it sent to my uncle who was in the states for a business trip and then he brought it to me when he finished his trip.
I'm not from the US so I don't know who should I complain to :\
sending it back to the US and **** will take a lot of time and probably money

rozin said:
thanks..
the problem is I bought the phone on ebay and had it sent to my uncle who was in the states for a business trip and then he brought it to me when he finished his trip.
I'm not from the US so I don't know who should I complain to :\
sending it back to the US and **** will take a lot of time and probably money
Click to expand...
Click to collapse
Totally depends on the device's IMEI. If the IMEI if not of the country you're residing in, warranty goes out of the window. In any case, you need to send it in to get it fixed whether it's under warranty or not.
Good Luck :good:

vin4yak said:
Totally depends on the device's IMEI. If the IMEI if not of the country you're residing in, warranty goes out of the window. In any case, you need to send it in to get it fixed whether it's under warranty or not.
Good Luck :good:
Click to expand...
Click to collapse
Changing the flex cable won't cost alot...
If the screen is damaged (i hope its not) it will hurt...
So best is to get it done from local lg service center ..as u have no warranty by any means
Wrong post quoted

OPO Motherboard replacement - Refurbished ?

Ok... I messed up my phone and it would not power on. In warranty, it's in service center now & waiting for a replacement motherboard to come from Taiwan.
I have a few questions... please help.
1. Will they install a refurbished motherboard ? If yes, do you suggest i sell this phone and pick up some other ? ( worried if refurbished mobo's will start new problems in the future)
2. Motherboard replacement means IMEI number change - is there a way for me to identify if i'm getting my actual phone back ?
3. Overall turn around time for motherboard replacement is 1 month... is there a way i can contact someone to get it done much faster ?
Thanks for your help!!!

luvamplifier said:
Ok... I messed up my phone and it would not power on. In warranty, it's in service center now & waiting for a replacement motherboard to come from Taiwan.
I have a few questions... please help.
1. Will they install a refurbished motherboard ? If yes, do you suggest i sell this phone and pick up some other ? ( worried if refurbished mobo's will start new problems in the future)
2. Motherboard replacement means IMEI number change - is there a way for me to identify if i'm getting my actual phone back ?
3. Overall turn around time for motherboard replacement is 1 month... is there a way i can contact someone to get it done much faster ?
Thanks for your help!!!
Click to expand...
Click to collapse
1. I'm not sure how you think anyone here can answer that.
2. Nope, unless there are any distinguishing marks on it. Even then it could only be your case you're getting back.
3. I'm not sure how you think anyone here can answer that.
At the end of the day, does it really matter if the device you get back contains some refurbished components? If it works, it works.