Ok... I messed up my phone and it would not power on. In warranty, it's in service center now & waiting for a replacement motherboard to come from Taiwan.
I have a few questions... please help.
1. Will they install a refurbished motherboard ? If yes, do you suggest i sell this phone and pick up some other ? ( worried if refurbished mobo's will start new problems in the future)
2. Motherboard replacement means IMEI number change - is there a way for me to identify if i'm getting my actual phone back ?
3. Overall turn around time for motherboard replacement is 1 month... is there a way i can contact someone to get it done much faster ?
Thanks for your help!!!
luvamplifier said:
Ok... I messed up my phone and it would not power on. In warranty, it's in service center now & waiting for a replacement motherboard to come from Taiwan.
I have a few questions... please help.
1. Will they install a refurbished motherboard ? If yes, do you suggest i sell this phone and pick up some other ? ( worried if refurbished mobo's will start new problems in the future)
2. Motherboard replacement means IMEI number change - is there a way for me to identify if i'm getting my actual phone back ?
3. Overall turn around time for motherboard replacement is 1 month... is there a way i can contact someone to get it done much faster ?
Thanks for your help!!!
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Click to collapse
1. I'm not sure how you think anyone here can answer that.
2. Nope, unless there are any distinguishing marks on it. Even then it could only be your case you're getting back.
3. I'm not sure how you think anyone here can answer that.
At the end of the day, does it really matter if the device you get back contains some refurbished components? If it works, it works.
Related
Hey guys,
Couple of weeks back, my Nexus died one me (after a few days of power button problems). I was hoping it was just the button circuits that had gone, but after speaking to a few local repair guys, apparently the motherboard is busted. I'm using an i9020T in India (only the i9023 parts are available here), and I'm not sure how financially viable it would be to send the handset back to America to get it repaired.
Any suggestions on what to do? Does anyone have a spare motherboard that I can buy? or is there any way to repurpose the parts and use them for something else.
Its only 13 months old, and everything else is in perfect condition, and I would feel really bad to throw it away as it is.
Any suggestions?
Nikhil
nikhilv.13 said:
Hey guys,
Couple of weeks back, my Nexus died one me (after a few days of power button problems). I was hoping it was just the button circuits that had gone, but after speaking to a few local repair guys, apparently the motherboard is busted. I'm using an i9020T in India (only the i9023 parts are available here), and I'm not sure how financially viable it would be to send the handset back to America to get it repaired.
Any suggestions on what to do? Does anyone have a spare motherboard that I can buy? or is there any way to repurpose the parts and use them for something else.
Its only 13 months old, and everything else is in perfect condition, and I would feel really bad to throw it away as it is.
Any suggestions?
Nikhil
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Click to collapse
Same thing happened to me and they ordered a motherboard from banglore or something just ask the samsung authorized repair shops.
Was yours the i9020t or the i9023? I asked samsung repair here, and they said they won't repair the phone here. It needs to be sent back to america...
I actually just got my i9020T back a couple days ago from Square Trade for the exact same problem (good thing I got Square Trade). Power button stopped working, but the phone never stopped. When I got the phone back they said they had to replace the motherboard because it was bad.
The repair shop that Square Trade sent my Nexus S to is called CF Repair http://www.cfrepaircenter.com/ -you might want to give them a call or e-mail them to see if they can send you a motherboard or at least see what their advice to you is
MotorcycleKopp said:
I actually just got my i9020T back a couple days ago from Square Trade for the exact same problem (good thing I got Square Trade). Power button stopped working, but the phone never stopped. When I got the phone back they said they had to replace the motherboard because it was bad.
The repair shop that Square Trade sent my Nexus S to is called CF Repair http://www.cfrepaircenter.com/ -you might want to give them a call or e-mail them to see if they can send you a motherboard or at least see what their advice to you is
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Ah thanks I've just emailed them. Lets hope for a positive response ...
Hi Nikhil,
Any updates on this? I have the 9023, and pretty much the same problem. Power button problems, and then a dead set after a week. The service centre is quoting INR 9k for the motherboard replacement, damn!
Sigh, would hate to bury this.
mkrishna said:
Hi Nikhil,
Any updates on this? I have the 9023, and pretty much the same problem. Power button problems, and then a dead set after a week. The service centre is quoting INR 9k for the motherboard replacement, damn!
Sigh, would hate to bury this.
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Click to collapse
I too exactly the same problem, first i got problem with power button and then mob's dead.
service center ppl demanding 8k for it to get repaired.
mkrishna said:
Hi Nikhil,
Any updates on this? I have the 9023, and pretty much the same problem. Power button problems, and then a dead set after a week. The service centre is quoting INR 9k for the motherboard replacement, damn!
Sigh, would hate to bury this.
Click to expand...
Click to collapse
Exact same thing happened with my 9023. Ya the service center quotes INR 8K to replace motherboard. Did you get it fixed? Shame that this phone just lasted for 16-17 months.
Hi, I also need a replacement motherboard.. any hints on where to order a new one?
Thanks!
Nothing yet
rsisto said:
Hi, I also need a replacement motherboard.. any hints on where to order a new one?
Thanks!
Click to expand...
Click to collapse
Mine's still lying unnoticed. The number of people with the same issue is disturbing. Any leads?
My power button is starting to fail on me today, does it mean my motherboard is somehow getting messed up too?
The power button decided it doesn't want to work anymore. Since its been rooted, and I don't trust the shops in town, it's going back to HTC for repairs. They told me it will get wiped during the service (and I will do a factory reset before it leaves), what are the chances of it coming back locked with the factory ROM installed?
Any other things, besides the S3, I should watch for when it comes back? I'm not worried about losing LeeDroid, it's all backed up, and can be restored as soon as it comes home.
Well the power button is a part of the removable SIM cover so unless it's the button in turn being pressed by that that's causing your problem then it's a very easy repair... All bets are of as to whether they'll also RUU your phone for you.
frdd said:
Well the power button is a part of the removable SIM cover so unless it's the button in turn being pressed by that that's causing your problem then it's a very easy repair... All bets are of as to whether they'll also RUU your phone for you.
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Click to collapse
The switch itself is on the phone. Only the physically pressable part is on the SIM cover.
I don't think you will get a s3 version back given the fact that you sent out s4 version and this repair should not be so difficult that they have to give you a replacement.
But, they will very likely factory reset your phone and put everything back to "out of box status". So you will have stock Rom, locked bootloader. I learned this from other threads where people saying it is part of HTC's repair process to flash everything to factory state no matter it's hardware or software repair.
Sent from my HTC One S using xda app-developers app
Got the quote back on the repair today.
In order to properly repair your device, the following action(s) will need to be taken which will require payment due to the out of warranty diagnosis:
• Replace Device Main Board
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So, when it comes back, it will probably be locked and untampered. It's bad that the guys at T-mobile were telling me to lose it, but I wanted to take the high road and do it right. A main board is $240, btw.
ExDelayed said:
Got the quote back on the repair today.
So, when it comes back, it will probably be locked and untampered. It's bad that the guys at T-mobile were telling me to lose it, but I wanted to take the high road and do it right. A main board is $240, btw.
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Click to collapse
So not worth it...It will be $240 + tax.
You can buy a new one locally for ~$350...Probably could sell the other sucker to some idiot desperate for a deal for $200 as well...
Did they give you any reason why exchanging the mobo is out of warranty? You should ask so if not.
I mean, you sent it in because of a defective power-on button...
They'll just say the reason why is because the HBOOT displays "unlocked".
Honestly if you want to get warranty coverage on an unlocked phone in Europe your best bet is to brick it to QHUSB_DLOAD mode and then send it in.
Hunt3r.j2 said:
They'll just say the reason why is because the HBOOT displays "unlocked".
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Click to collapse
That was exactly the reason I got. Oh well, it's on it's way back, I can finally put the Nokia 7510 I have been using out of its misery (and mine), and have my One back. There is at least a thread now, in case someone else runs into this problem, they will know what to expect.
I took my tmobile one s back with me to taiwan and got the screen fixed there (HTC has repair/service centers there, it's kinda like an apple store without the products, all they do is help you with your phone)
Anyways, they called me and said, literally, "the mainboad is unstable and needs to be changed" (i sent it in for a cracked lcd) I declined and said just fix the screen....they ended up sending me a brand new/refurb device..
I have a nexus 5 rooted with stock rom and kernel and stock recovery+ xposed+GravityBox and some other xposed modules.
this happened sunday and again today.
I unlocked the screen and then the screen looked like that:
even on reboot the screen still was with the pixel snow
and after a few minutes of locking and unlocking repeatedly the screen turned OK again.
couldn't find a lot of information online.
does anyone knows why has this happened?
has someone experienced this kind of failure?
any advice?
thanks.
It's a hardware failure. Most probably the screen or the Flex cable went bad. It can only be solved by replacing it.
Definitely a hardware fault.... Had exactly the same screen on my n86 when the repair guyz told me that flex cable was damaged...
thanks..
the problem is I bought the phone on ebay and had it sent to my uncle who was in the states for a business trip and then he brought it to me when he finished his trip.
I'm not from the US so I don't know who should I complain to :\
sending it back to the US and **** will take a lot of time and probably money
rozin said:
thanks..
the problem is I bought the phone on ebay and had it sent to my uncle who was in the states for a business trip and then he brought it to me when he finished his trip.
I'm not from the US so I don't know who should I complain to :\
sending it back to the US and **** will take a lot of time and probably money
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Click to collapse
Totally depends on the device's IMEI. If the IMEI if not of the country you're residing in, warranty goes out of the window. In any case, you need to send it in to get it fixed whether it's under warranty or not.
Good Luck :good:
vin4yak said:
Totally depends on the device's IMEI. If the IMEI if not of the country you're residing in, warranty goes out of the window. In any case, you need to send it in to get it fixed whether it's under warranty or not.
Good Luck :good:
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Changing the flex cable won't cost alot...
If the screen is damaged (i hope its not) it will hurt...
So best is to get it done from local lg service center ..as u have no warranty by any means
Wrong post quoted
Hi
Last week I had the problem with my Nexus 5 constantly rebooting on the "Google" logo.
I tried to find a way repairing the phone as I need the data I have on it. But I bought the phone on the Play Store and the LG warranty has ended because I had this phone since it came out.
So, I called Google and now a refurbished Nexus 5 is on it's way, and I have to send them back my phone that doesn't works. Now I need your help please, I want to know how can I recover the data on my older phone (I need to perform a nandroid, but the phone would last only 1 second inside the bootloader).
I thought swapping motherboards could work, but there's many things:
1- Am I going to have any problems with the IMEI ?
2- Does a Nexus 5 without it's adhesive in the inside at the bottom means "warranty void" to them ?
3- It is better to swap motherboards and make a nandroid then putting back my motherboard on the broken phone or just swapping motherboards and keeping my motherboard in the new phone ?
Thank you for helping me. Don't hesitate to answer me more information if you need or if my english is too bad.
As soon as you open the phone warranty is void. You most likely have a stuck power button on the problem phone. Try mashing the crap out of it for a minute or two. If you can get it unstuck your problem is solved.
Thanks for answering
I already tried to hit the power button for a long time, then hard enough to try unstucking it. I even broke the thin piece of plastic below the sim tray. But I did this before I realized the phone wouldn't try to start at all if it wasn't connected to the AC adapter. Then I saw a post from someone on reddit having the exact same issue, who replaced a defective part (he called this an integrated circuit) and has his phone working now.
ryancooper73 said:
Hi
Last week I had the problem with my Nexus 5 constantly rebooting on the "Google" logo.
I tried to find a way repairing the phone as I need the data I have on it. But I bought the phone on the Play Store and the LG warranty has ended because I had this phone since it came out.
So, I called Google and now a refurbished Nexus 5 is on it's way, and I have to send them back my phone that doesn't works. Now I need your help please, I want to know how can I recover the data on my older phone (I need to perform a nandroid, but the phone would last only 1 second inside the bootloader).
I thought swapping motherboards could work, but there's many things:
1- Am I going to have any problems with the IMEI ?
2- Does a Nexus 5 without it's adhesive in the inside at the bottom means "warranty void" to them ?
3- It is better to swap motherboards and make a nandroid then putting back my motherboard on the broken phone or just swapping motherboards and keeping my motherboard in the new phone ?
Thank you for helping me. Don't hesitate to answer me more information if you need or if my english is too bad.
Click to expand...
Click to collapse
I know this thread is a little aged, however I am starting to have similar issues and I also had the Nexus 5 since launch. How did you get a replacement out of warranty?
I left my Nexus 5 in for repair a week ago to a local phone shop, it had the faulty power button problem which was causing a bootloop.
Fast forward, they tried replacing the button with another but said the new button did not work,
They now say that its likely the motherboard and have ordered one for the phone ?
Does this sound like a genuine explanation or have they possibly damaged the motherboard by a botched job at soldering ?
Cheers
I would suggest getting it back and doing a visual inspection because a new motherboard is expensive.
9 days later , I Phone the repair shop today and they said my phone cannot be fixed , worse still they don't have it but its "on the way" from a courier someplace.
Very poor service that they took it in the first place saying "no problem , we can fix that in a few hours"
The phone was still working when i left it in but now im afraid when it comes that it will be totally unusable , my suspicion is that they may have messed up the soldering.
The guy has apologized over the phone but said i need a new phone and offered me another phone (they dont carry nexus) at a discount. but I'm still fuming.
Not sure what to do.
Not sure if they did screw it up or whether there is a problem in addition to the power button.
You may as well wait until you get the phone back Definitely check the imei if possible to make sure the company returns the correct phone. Examine it closely for any other potential damage/changes from the original.
audit13 said:
Not sure if they did screw it up or whether there is a problem in addition to the power button.
You may as well wait until you get the phone back Definitely check the imei if possible to make sure the company returns the correct phone. Examine it closely for any other potential damage/changes from the original.
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Thanks for that, any particular things i should look for ? Im thinking of taking it into another place for a second opinion, the phone was working intermittently before i left it in , meaning i was getting a few days of good use than maybe an hour or 2 of constant rebooting that was definitely the power button .
Also do you think i should ask for any compensation from the company ? its hard to know.
I would definitely look for stray solder, damaged ribbon cables, damaged motherboard connectors, and broken clips. If the repair shop did something to brick it, there may be no signs of physical damage.
Rather than send it out again, you could look for a used N5 with a smashed screen and working motherboard. This way, you could just swap out the motherboards and you'll have a few spare internal parts.
audit13 said:
I would definitely look for stray solder, damaged ribbon cables, damaged motherboard connectors, and broken clips. If the repair shop did something to brick it, there may be no signs of physical damage.
Rather than send it out again, you could look for a used N5 with a smashed screen and working motherboard. This way, you could just swap out the motherboards and you'll have a few spare internal parts.
Click to expand...
Click to collapse
Thanks again, I had a look online at the teardown video and it seems fairly straightforward to swap out parts (i previously had changed the battery myself) .
I just don't understand why they could not fix it, especially when he said they will put a new motherboard in it. surely that would have sorted it . just dosent make sense, perhaps they just cant be bothered ordering a new part.
A new motherboard? That should completely solve any problems since nothing on the motherboard can be replaced by a cell shop, even lg, unless the shop damaged something on the lcd.
Yes he mentioned changing the motherboard for a new one, you dont think even the power button can be replaced on it ?
Sorry about my confusing post.
Yes, the button can be replaced, but that is about it. There are only three solder points for the power button I believe. The wifi chip, emmc, and sim reader cannot be replaced.
Hopefully, it will not cost too much for the replacement motherboard.