Hey folks ,
My newly purchased Galaxy S7 Edge had the Gap issue , i could basically slide a paper through the gap between the edge screen and the frame on both the left and the right sides. Some people have it on top or bottom. A huge number of people have it and most don't realize it. If you do tho , fear not ;
We had a chat with Samsung Australia. The edge gap problem seems to be present in their reference device as well. Plus i've been told by the Samsung Tech Support that the gap is normal. My device has gaps on both left and right edges. I can slide a thin paper inside. I can confirm that even with the gap the device is indeed waterproof. Mine didn't have any issues besides the fact that dust gets in and out of the phone which sorta betrays the purpose of an IP68 certification. On the other hand , we still don't know if this is a major problem. The Samsung rep that helped me through this issue documented our conversation and will be showing that to his superiors to be examined. Hopefully we'll get an official statement addressing this soon.
I'll be posting the images to our conversation below.
boltthrower56 said:
Hey folks ,
My newly purchased Galaxy S7 Edge had the Gap issue , i could basically slide a paper through the gap between the edge screen and the frame on both the left and the right sides. Some people have it on top or bottom. A huge number of people have it and most don't realize it. If you do tho , fear not ;
We had a chat with Samsung Australia. The edge gap problem seems to be present in their reference device as well. Plus i've been told by the Samsung Tech Support that the gap is normal. My device has gaps on both left and right edges. I can slide a thin paper inside. I can confirm that even with the gap the device is indeed waterproof. Mine didn't have any issues besides the fact that dust gets in and out of the phone which sorta betrays the purpose of an IP68 certification. On the other hand , we still don't know if this is a major problem. The Samsung rep that helped me through this issue documented our conversation and will be showing that to his superiors to be examined. Hopefully we'll get an official statement addressing this soon.
I'll be posting the images to our conversation below.
Click to expand...
Click to collapse
I have UK model Edge and can not slide a piece of paper under the edge. Sounds like a production to me?
johnny8910 said:
I have UK model Edge and can not slide a piece of paper under the edge. Sounds like a production to me?
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Regular papers don't go in really thin ones do , did you try something like rizla ?
I would struggle to get anything under to be honest.
There is no gap on mine
Has this S7 thigh gap issue been resolved?
It's one of the few times that a "thigh" gap is not welcome.
boltthrower56 said:
Hey folks ,
My newly purchased Galaxy S7 Edge had the Gap issue , i could basically slide a paper through the gap between the edge screen and the frame on both the left and the right sides. Some people have it on top or bottom. A huge number of people have it and most don't realize it. If you do tho , fear not ;
We had a chat with Samsung Australia. The edge gap problem seems to be present in their reference device as well. Plus i've been told by the Samsung Tech Support that the gap is normal. My device has gaps on both left and right edges. I can slide a thin paper inside. I can confirm that even with the gap the device is indeed waterproof. Mine didn't have any issues besides the fact that dust gets in and out of the phone which sorta betrays the purpose of an IP68 certification. On the other hand , we still don't know if this is a major problem. The Samsung rep that helped me through this issue documented our conversation and will be showing that to his superiors to be examined. Hopefully we'll get an official statement addressing this soon.
I'll be posting the images to our conversation below.
Click to expand...
Click to collapse
it would be nice if you could snap some pics of the mentioned problems..
I just discovered on the top left of the front, I have a gap. I don't know who to contact as I am in the US and Samsung US won't support it.
Sent from my SM-G935F using Tapatalk
I have also noticed a gap between both edges. Hope this is fine.
Mashood.naeem21 said:
I have also noticed a gap between both edges. Hope this is fine.
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same here
oxxshadow said:
same here
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How about water proofing?
Have you check it ?
Mine has gaps which can fit paper but is 100% waterproof i think its there for the same reason the note 4 had it. Dont stress unless it's the top that has a gap then go get it changed
Sent from my SM-G935F using XDA-Developers mobile app
Mashood.naeem21 said:
How about water proofing?
Have you check it ?
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I never put my phone in water before lol
Related
I just got my s6 black 64gb. It's a pretty huge gap on lower right of the screen. Anyone else got this? I remember on the note 4 that Samsung ment that it was constructed like that. I think it's not good.
where was your phone manufactured? Mine was from Vietnam and no gaps
Mine does not have that gap.
RMA?
That's a manufacturing defect.
No gap here neither
Yeah got the same on mine , don't think it will cause issues but will collect grime . Thinking of swapping mine ! Feel like I'm being a bit picky though .
Yep finally bugged me too much . Had a chat with ghe good folks at cpw , replacement on the way . Considering the cost of these bad boys I expect at least 'apple esque ' attention to detail .
What's CPW?
Can't see it.
8roundsrapid said:
Yeah got the same on mine , don't think it will cause issues but will collect grime . Thinking of swapping mine ! Feel like I'm being a bit picky though .
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You're not picky. If you pay a phone for such a price, you deserve a phone with perfect condition
Sent from my SM-G800F using XDA Free mobile app
Roybenz said:
I just got my s6 black 64gb. It's a pretty huge gap on lower right of the screen. Anyone else got this? I remember on the note 4 that Samsung ment that it was constructed like that. I think it's not good.
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I don't think it's a manufacturing defect per se, if you look at the teardown of the s6, there's a screw that's right on at edge, and that edge only has it that close to the corner. They probably screw it on tightly compared to other ones. I have it as well, and looked at possible explanations and that's the only thing I can think of. It is irksome though, but if you want to get it replaced go ahead, just know that you're also risking the tint issue as well.
According to Samsung the gap is normal. On page 138(?) of the owners manual (at the end of trouble shooting section) it states that a gap may appear due to shifting of components with use. Metal expands/contracts more than glass so I wouldn't be too worried but you might want to take extra care around water.
Good luck.
Roybenz said:
I just got my s6 black 64gb. It's a pretty huge gap on lower right of the screen. Anyone else got this? I remember on the note 4 that Samsung ment that it was constructed like that. I think it's not good.
Click to expand...
Click to collapse
So after you exchange it was it good one this time no gap
I bought an unlocked international SM-G920F. First one had gaps on the back glass. replacement has gaps on front and gap and the bottom front is very noticeable. Not as big as a Galaxy Note 4 gap where you could slide a business card through the gap, but defiantly noticeable on a white phone. At this point tired of exchanging phones. With a case don't notice. I don't expect to keep the phone for long anyways with the Fall phone lineup coming up
Is Gap between frame and screen Normal ? I have it too but not that huge and it's visible under direct light and at some angles,,, the gap is at the lower right corner beside the antenna line ...
Hello form Poland.
So after 3 weeks of having the flat S7 found a coating failure on my phone.
In clean condition there is no mark or visible surface difference.
Just if there is fog or fingermarks the issue is visible. The problem seems to be comparable to the LG G4 problem with the coating.
Attached some pictures.
What do you think? Complaint relevant?
It looks like even my new S7 is suffering from this. When the phone is cleaned its not visible. But when its smudgy, a consistent diagnol line appears. Its not a scratch, its just there.
Edit: pics added
I have the same problem!
jinxsonu said:
It looks like even my new S7 is suffering from this. When the phone is cleaned its not visible. But when its smudgy, a consistent diagnol line appears. Its not a scratch, its just there.
Edit: pics added
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I have the same problem and I'm going to service center
did you come there? what did they tell you? what did they do with phone? how did they fix it?
I have the same issue on my S7 edge.
I have the exact same issue around the speakergrill. When I clean it it's not visible but once you touch it and leave fingerprints you can clearly see it. Not sure if there are other areas on my screen with the same problem as it has a protector but hope that it will be covered by warranty if needed.
kristian93 said:
I have the exact same issue around the speakergrill. When I clean it it's not visible but once you touch it and leave fingerprints you can clearly see it. Not sure if there are other areas on my screen with the same problem as it has a protector but hope that it will be covered by warranty if needed.
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I also have that issue around the speakergrill. I noticed it after a call, so I thought it must be because I put it against my ear. After a day or two, I noticed it again. Tried to clean it with water, and as soon as I touched it, it returned. It isn't much of an issue, since it isn't anywhere near the screen, but it is a bit annoying.
Did you eventually return your phone?
thats why I bought a Silver color S7 edge, and bought a screen protector...
I have the issue on the s7 around the speaker grill and in the gap between home and display... had the issue on s6 too (around the speaker grill)..
Sent from my SM-G930F using XDA-Developers mobile app
I've got the same problem on my phone. Annoyingly, the day I got the phone I kept the screen protector on but about 1/3 of it lifted off. I short while later I took it off and then waited till the next day till a screen protector arrived.
Fast forward 3 weeks later and I took the screen protector off and now notice the the wear mark, fine when it is clean but visible when smudged. Just niggles at me more than anything. Am considering sending it back for exchange or something.
Did anyone manage to do this successfully? Or did they just say something like wear and tear?
old thread but I have the same issue too, clean it, it looks perfect, the second i touch it and it leaves a fingerprint, looks like a nice long scratch right above my home button on the screen
Just wanted to say i have the same problem around the speaker grill, for now its not too big. Do you think it can get bigger ?
Same problem on my S8. Didn't notice it until day 27 and the folks at samsung are being a complete bear to deal with.
Somehow I managed to chip a "divot" out of the body of my s7 (the regular one, not the galaxy edge). It's a roughly circular divot about 1cm in diameter, located at the 1:00 position above the front camera, on the very edge of the body where it rounds over to the front screen and just narrowly missing the front screen itself. I'm not noticing any problems so far. So, probably annoying but not fatal.
A picture would be good if you can take it, but odds are if it works now, you'll be fine.
Cinco5 said:
A picture would be good if you can take it, but odds are if it works now, you'll be fine.
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Here you go. You can see just how small the hole really is, but I don't want cracks to propagate from the edges. I wonder if there's something I can fill in the divot with. I've done some googling but people are mostly concerned about scratches.
I wouldn't worry too much about that -- it hit the aluminum and doesn't seem to have caused a separation in the seam.
Typically mars like that are considered normal wear and tear, and shouldn't affect your warranty. I've traded in/warrantied phones with marks like that all the way around the edges.
Did you post this on reddit asking what you could fill in that "diviot" with by anychance?!
Fill it with Aluminium filler and primer used for Alloy rims. I have done that on Galaxy S6. If you do it with patience, will not be very visible.
Sent from my SM-G930F using Tapatalk
I just setup the Sprint Samsung Galaxy S8+ (SM-955U). I have Otterbox Symmetry Series case on and a Tempered Glass Screen Protector on. The top right corner of the screen is annoying me so seeking some feedback here. On the top right corner of the screen along the edge I see a small arc/semicircle which is very visible in the white background. Is it due to some setting or something else (dead pixels)? All the 3 other corners don't show this. I am attaching some screen shots here. If anyone has any feedback regarding this, I would appreciate it. Thanks
Seems others have reported similar issue on various corners of the phone.
https://us.community.samsung.com/t5...ck-spot-on-the-edge-of-the-screen/td-p/152285
This has been an ongoing issue since curved screens came out. The s6 and s7 edges some did it too. Most never went any farther than those small spots. If it's under warranty send it in but a new screen could do it too.
TheMadScientist said:
This has been an ongoing issue since curved screens came out. The s6 and s7 edges some did it too. Most never went any farther than those small spots. If it's under warranty send it in but a new screen could do it too.
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Thx. Stopped by a local Samsung Service Center. The issue is caused by dead pixels. They will replace the glass screen (digitizer), LCD and the attached cable(s). I suppose this comes as a whole unit. They also mentioned the dead pixel area could grow over time (no way to know if this is true or not).
I am hoping to get mine replaced today.
kenpet22 said:
Thx. Stopped by a local Samsung Service Center. The issue is caused by dead pixels. They will replace the glass screen (digitizer), LCD and the attached cable(s). I suppose this comes as a whole unit. They also mentioned the dead pixel area could grow over time (no way to know if this is true or not).
I am hoping to get mine replaced today.
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I have seen it on several devices. Some older. And from what I seen it normally stays localized to the spots in the corners from the pressure of the curves. But that don't mean it can't spread. 99% I have seen are in one of the 4 corners
TheMadScientist said:
I have seen it on several devices. Some older. And from what I seen it normally stays localized to the spots in the corners from the pressure of the curves. But that don't mean it can't spread. 99% I have seen are in one of the 4 corners
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Thx. While researching on this, the several pictures I saw had one of the 4 corners impacted. I guess that is why S10 has much less "curved" screen.
Hi guys, I thought of writing this as a warning for current users and future buyers to watch out for.
My beloved ROG device(6 months old now) has its plastic/glass(I believe it's plastic) black strip exactly above the top Speaker grill pop out, that strip is simply glued i believe and its not a part piece of the top bezel as I thought it was just an attached piece. I started noticing it after doing some device cleanup. If you have a look from the sides of the device on a steady balanced surface you will notice the two tips of the strip popping out slightly. But mine are really visible from the side.
It is starting to annoy me to the point where I am thinking of my next device upgrade instead of simply contacting Asus Service Repair Center. I really hate to sell this device but I want to recoup some money for my next upgrade. When I try to push down that side tip there is a little bit of give which leads me to believe it's glued!
I thought of sharing this because I haven't found anyone reporting about it yet. So my advice don't try to clean that area too much even if you find some small fibers stuck in between the edges or the glue that is holding it together might start to wear.
Update 9-06-2019:
Since my post and with each day passing by the black strip started to peal more and more due to cleaning up that area from time to time.
The phone ended up looking like in pictures(3-6).
So I was in this dilemma should I just live with it, sell it or fix it. After weighing the pros and cons of each choice the obvious choice was to send it for repairs since my phone is still covered by warranty. Lo and behold it was the best choice to make, i am currently in China and since I bought the phone from there I had to send the phone to Shanghai where their service centers are. The customer service were very polite they offered to cover the shipping fees of taking the phone from me from Beijing where I was at the time to Shanghai and vise versa, they picked up the phone from me the following day of me contacting them and the phone returned back after exactly 4 days. They took it on Friday and it returned back fixed the following Tuesday without me going anywhere all through a carrier service. The latest photos depicts how the phone is back to how it's supposed to be.
I would like to thank ASUS Service Center in Shanghai for their work and also the repair man for his repairs (He was polite enough to contact me to further understand the phone situation). I highly recommend contacting them if you are facing any issues with your phone. Photos (7-9) shows the phone after repairs.
This has happened to someone on the ASUS support forum. Stange that so far only a problem with the top speaker and not the bottom.
Tesla74 said:
This has happened to someone on the ASUS support forum. Stange that so far only a problem with the top speaker and not the bottom.
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Probably it's a design and implementation issue. The bottom strip is better sitted than the top one also it is flush straight with the bottom bezel without any side tips protruding like the top one. Anyways I dislike the idea of attaching any front piece with glue, both the top and bottom bezel should be 1 piece each but I guess they had to do it to lower the size of the bezels. I like the Nexus 6p speaker grills implementation but that phone had huge bezels.
Rashad83 said:
Probably it's a design and implementation issue. The bottom strip is better sitted than the top one also it is flush straight with the bottom bezel without any side tips protruding like the top one. Anyways I dislike the idea of attaching any front piece with glue, both the top and bottom bezel should be 1 piece each but I guess they had to do it to lower the size of the bezels. I like the Nexus 6p speaker grills implementation but that phone had huge bezels.
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For me the bottom strip is slightly protruding on the right side. Just noticed it now. The top strip is completely flush.
I hadn't even thought of this design detail before, but OP is completely right.
This happened to my phone about a month ago and it was both the bottom and top at the same time. Didn't matter that it was in a protective case either.
Same issue
Hello , is this probleme included in the warrenty ? Can I send it to vendor for repair ,i lost blavk and red parts of the top speaker (i persume the one affected by device's heat)?
Thanks
Yben2020 said:
Hello , is this probleme included in the warrenty ? Can I send it to vendor for repair ,i lost blavk and red parts of the top speaker (i persume the one affected by device's heat)?
Thanks
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Yes I think it's covered by warranty, but I would suggest you call them first to inquire just in case. So you don't waste time.