This problem is not only happening with my Edge, but for several Note 4 users I know as well. Even my 10.1 2014 edition tablet started cutting off. After not knowing what was happening I just happened to look at the reviews for a couple of apps that updated on their own within the past month. Go look at the google play services app reviews. Almost everything that is going wrong with my phone is described in the (lengthy) negative comments regarding the newest update. Lagging, cut offs...the works.
My phone shows me in the neighborhood of 20 percent. I'm on the phone with 25% and the phone cuts off. I play a youtube video and 2 second later the phone cuts off. But it is not a regular cut off like a standard recharge, it goes in to a perpetual boot loop of on and off until I put it in charge mode. Sometimes it is actually at zero percent but more often than not there is 15% there but the thing just cuts off. This is super annoying and crippling my phone experience. I have not seen an article yet (it was two weeks ago I really checked) to see if an android source picked up the story but the Google play services app commentary is virtually all 1 stars and complaints. Does anyone know of a fix for this? This has got to be addressed.
Note: this post was taken from another tread. However, it did not focus on my particular issue.
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My phone turned off by itself today while it was in my pocket, here are some information. The phone is also not rooted, no launchers have been used, and is currently using TouchWiz.
Purchased from AT&T Premier website on August 27th 2010
Delivered to me September 1st 2010
Manufacturing Date - August 2nd 2010
Battery Manufacturing Date - Not checked
Apps installed before shutoff experience:
Dictionary.com
Fandango Movies
The Moron Test Lite
WordUp
Google Voice
Speedtest.net
Barcode Scanner
Ninja Kaka - Fruit Dojo
Drop Block DEMO
Hella Umbrella Beta
PapiJump
Jewels
Unblock Me FREE
Smooth Calendar
GPS Test
1 Day/Night before I experienced the shutoff, the following were installed:
- Used my own wallpaper jpeg instead of one from the Captivate's stock wallpaper folder
- Beautiful Widgets
- AppBrain App Market
- Fast Web Installer
- Angry Birds Lite Beta (APK FILE, USED ANDROID CENTRAL'S SIDELOADER MACHINE)
- Paper Toss
I've had my phone for exactly 1 week, and after reading all the horror stories of people experiencing the random shut offs, I thought I was lucky up until now. I love this phone a lot despite the obvious GPS issues. Does anyone have any idea on what may be causing this? Hardware or Software issue?
I would hate to exchange it for another with AT&T since I've become so attached to it.
My phone randomly shut down within the first couple of days I had it too. However, it doesn't happen anymore.
I'm still not exactly sure what caused it. Here is what I can remember having differently before and now:
- Used the Grass live wallpaper; now, I'm using a static wallpaper
- Had a corporate exchange account synced; now, only syncing a Google account
And of course, I've been charing the phone more ever since I got it, so maybe the battery needs to "learn" something so that it doesn't automatically shut down?
kevrocks said:
My phone randomly shut down within the first couple of days I had it too. However, it doesn't happen anymore.
I'm still not exactly sure what caused it. Here is what I can remember having differently before and now:
- Used the Grass live wallpaper; now, I'm using a static wallpaper
- Had a corporate exchange account synced; now, only syncing a Google account
And of course, I've been charing the phone more ever since I got it, so maybe the battery needs to "learn" something so that it doesn't automatically shut down?
Click to expand...
Click to collapse
thanks kevrocks, how long have you had your captivate btw?
There are a few threads here, including mine with the "Let's compare apps" theory http://forum.xda-developers.com/showthread.php?t=763956. No on has been able to figure it out. However, in my observation, I had my Use GPS Satellites turned off while I was away on vacation in Europe. In the 7 days I was away, my phone never turned off on me. That was last week. This week, it still hasn't turned off (knock on wood). Could that be the culprit?
Do your own test. Uncheck the "Use GPS Satellites" in the Location and Security menu. Check it when using Maps or Navigation but don't forget to Uncheck it when not in use. Observe for a week and see if you get the same results as I did.
Good luck.
mike_terror said:
thanks kevrocks, how long have you had your captivate btw?
Click to expand...
Click to collapse
It's been 1.5 weeks so far.
Mine did this also, when i called Samsung they explained to me that they don't know what the problem is that is causing this issue and that some users are experiecning it. They told me that I would need to send the phone in with Phone, Bat, and Bat Charger for a complete diagnostic overview. Unwilling to do this I just returned the phone for a different one. I'm thinking that if it happens it hardware and you are best off getting a replacement rather then messing with it.
RexEscape said:
There are a few threads here, including mine with the "Let's compare apps" theory http://forum.xda-developers.com/showthread.php?t=763956. No on has been able to figure it out. However, in my observation, I had my Use GPS Satellites turned off while I was away on vacation in Europe. In the 7 days I was away, my phone never turned off on me. That was last week. This week, it still hasn't turned off (knock on wood). Could that be the culprit?
Do your own test. Uncheck the "Use GPS Satellites" in the Location and Security menu. Check it when using Maps or Navigation but don't forget to Uncheck it when not in use. Observe for a week and see if you get the same results as I did.
Good luck.
Click to expand...
Click to collapse
Funny you mention location. I flashed jh2, latest sre, and tats lag fix yesterday. I was actually turning on my locations and my phone shutdown. I figured it was the oc kernel.
Had other random reboots/shutdowns after. Could have been the flash. Just fyi'ing.
Sent from my SAMSUNG-SGH-I897 using XDA App
mine shut off for the first time yesterday, this is my second, first returned for a loose battery cover and speaker issue. I'm hoping the phone doesnt continue to shut off. Ive spoken to ATT, and i'm kinda screwed right now if it ends up being a hardware issue with the phone. i'm past my 30 days.
Oh, I also performed a factory data reset, and I haven't gotten any random shutdowns ever since.
I also spoke with Samsung technical support, and the rep suggested to do a soft reset. This is where you remove the battery, clean the gold contacts on the phone and battery, and then reinsert the battery.
I've had mine since the first Thursday it was out. For the first week or two, it shut down about once a day. After that, I've never had a random shut down. Don't know why, I've played around with settings and apps since day one back and forth, so I don't believe its any certain setting or app. Maybe a part of the phone or build getting adjusted?
I remember read somewhere that this is actually a hardware flaw: the battery barely touches the PINs. So if there is any free play in the battery compartment, your phone will randomly loss contact with battery and hence shutdown. Exchange the phone seems to be the only solution. Or you can insert some paper on the other end of the battery to make sure it tightly presses against the PINs.
Mine never encounters this problem regardless how I mess with my phones (flashed firmware couple times and rooted, updated many many times).
It definitely reacts as if the power was removed from the phone. There is no power down screen or indication of rebooting. I have looked at the contacts on the battery, but my last phone made a perfect connection as far as I could tell.
If it is a hardware issue, then I'm perfectly okay with that. I could wire the battery directly to the phone and problem solved. I've also heard of people having a lot of luck buying the cheap chinese batteries for the phone off of ebay to correct their shut down issues. Maybe their connectors are pushed more toward the surface than the Samsung battery.
Hi All,
I've been having a number of problems over the past few weeks with my OnePlus One, not quite sure what to do so I thought I would ask here for any advice.
Overall my major problems:
High CPU usage (and therefore high phone/CPU temp to the point of needing to turn off because of overheating)
High battery drain (and the battery will not last 5 hours even on sleep)
messages take between 1 ~2 minutes of hanging to send.
Phone randomly waking in sleep (contributing to the battery problem?)
I've looked into it a bit, I've disabled the Google Play Services from waking in sleep, cut down and uninstalled most apps. I've let it drain completely and left it off for 1 hour before charging to full and turning it on. I've tried to do everything people have suggested and nothing so far has worked.
My Phone Build:
Completely Stock CM12.1-YOG4PAS1N0 [Installed through OTA]
Kernel version 3.4.67 - untouched
Never rooted (I've been lazy), no custom rom, nothing touched in bootloader
Always kept safe, no damage, no water damage
I am thinking of doing a factory reset to see if that solves the issue, right now just looking on a way to backup all of my sms/app data (since I can't even titanium because it's not rooted) [All suggestions welcome if you have any good backup software/app that I can use on unrooted phone]. I do suspect a possible virus, hence the want to factory reset, especially about the messages taking so long.
Any help is appreciated, thank you in advance.
Happy to provide battery log or anything if necessary.
Thanks!
Hey there,
I'm so tired of talking about this topic that I can barely work up the determination to write this response. I'll give it a go though and I'll try to keep it short, simple and leave as much emotion of as possible.
So I've had my phone 10 months now. It seemed great at first but it wasn't long before I started seeing cracks (not literally). It began with the battery, or lack thereof. These days it's much worse but even back then it was noticeable worse than any other phone I had owned in the past. I first reported this issue... 6 months ago.
I'll leave that to sink in a little, before telling you that even now my issues are still not solved and I am having to take OnePlus to Trading Standards and receive third party consultation and legal advice.
So six months I have complained and begged them to solve my problem. And in that time my phone has gotten significantly worse.
It exhibits the EXACT same problems as yours. Down to the last note.
The battery... *sigh* Oh the battery. It now lasts around 1 hour of heavy use, 2-3 of moderate use and a bit more otherwise. Even if I leave it completely alone I have to charge two to three times in a 24 hour period.
The CPU seems to be randomly throttling. Performance from app to app will be vastly different.
The heat that comes off this thing is obscene. At times I literally cannot touch the face of the phone or the camera lens they are so hot. (I remember recording some temps once at 47 degrees centigrade).
My messages generally either send or don't. Or maybe I don't wait long enough. I just usually copy the text and resend anyway.
I have issues with my touch screen responding. Funny I never had these or never noticed them when everyone was shouting about it. Now they've released a fix I have them.
Some Wifi networks do not work, they get stuck forever "Connecting".
The phone no longer rings, vibrates or gives any indication of incoming calls. Sometimes it'll pop-up on screen, sometimes there will be literally no indication even on screen except that my phone wakes itself up to the homescreen and then minutes later tells me I have a voicemail (which also has no notification sound/vibration)
As it is I have finally, just this last month been offered an RMA... YES that's right, it's taken them six months to own up to an issue and offer me that which is stated in my warranty and within my rights.
Unfortunately, for them, it is no longer good enough. I have applied to my bank to forcefully remove the money from them and return it to me. That is being decided with the evidence I have, by my bank at the moment.
After that, the ball is in their court and I am free of them as far as I am concerned.
I wasted so much time and breath on emailing and tweeting them and getting no responses, stock responses, blanket responses, repeated verification processes, remote flashing of Oxygen OS to my phone by an engineer (which has brought up more problems, mainly being that Lollipop and Oxygen OS especially are godawful) and general deflection and delay tactics.
They are one the most disgusting companies I have ever had the displeasure of trusting, purchasing from and dealing with.
I hope one day, they go bust and I never have to hear of them again.
Sincere apologies for my vitriol but it is not unwarranted or untrue and I cannot abide. I am extremely sorry you are dealing with the same issues, you are the first I have heard to have the exact same concoction as me. I'm afraid we may have defective (and dangerously so maybe) devices from the factory line, but no one will own up to it.
Just recently my note has been rebooting several times a day. It seems to happen while im at home on my wifi network. At work its in my pocket most of my shift, but I would know if it rebooted because my gear s would give a disconnection message.
Most recent apps updated are Google maps, Samsung Milk music, Samsung Push Service and YouTube.
I have cleared the cache partition, but the Phone still reboots.
I took the battery out for approx. 3 mins, and replaced it. Still Reboots.
I checked my micro sd card for rogue files. Still reboots.
Any ideas or suggestions will be greatly appreciated.
"Love is in need of Love"
Well after some thought, I removed the widgets I had on my home screen, Google calendar, keep, music and poweramp, and re added them. I remember I have the same widgets on my Samsung note pro, I removed the Google now widget for a reason i cant remember, and when I tried to put it back on my home screen, it didnt work. This was after a Google now update.
Anyway, I havent had a reboot since. Not sure if this was the fix or something else, but I now have to wonder. After updates to apps that I use widgets for should I remove them and re add them?
It probably wouldn't hurt from the sounds of it.
going through the same thing, except for me, it is when my battery drops below 40%. my phone will think that it has zero battery left, and though the 5.0.1. update completely screwed battery life for the edge, there's no way that i am losing 30% in less than an hour, even with zero usage. i can't find a good combination of apps or app killers that can help the phone go into deep sleep and idle to help prolong the life. for now, i am going to back everything up with Helium, SMS Backup Pro and the Verizon Cloud to prepare for a factory reboot. i also ordered a fresh OEM battery from samsung, in case that has anything to do with it. once i perform the factory reset, if things are any better or about the same, i will update you guys.
Downgrade to Kitkat if you can.It would definitely improve the battery. Then maybe wait for Marshmallow and hope it would fix that d*mn battery issue on lollipop.
Sent from my SM-N915G using Tapatalk
This problem is not only happening with my Edge, but for several Note 4 users I know as well. Even my 10.1 2014 edition tablet started cutting off. After not knowing what was happening I just happened to look at the reviews for a couple of apps that updated on their own within the past month. Go look at the google play services app reviews. Almost everything that is going wrong with my phone is described in the (lengthy) negative comments regarding the newest update. Lagging, cut offs...the works.
My phone shows me in the neighborhood of 20 percent. I'm on the phone with 25% and the phone cuts off. I play a youtube video and 2 second later the phone cuts off. But it is not a regular cut off like a standard recharge, it goes in to a perpetual boot loop of on and off until I put it in charge mode. Sometimes it is actually at zero percent but more often than not there is 15% there but the thing just cuts off. This is super annoying and crippling my phone experience. I have not seen an article yet (it was two weeks ago I really checked) to see if an android source picked up the story but the Google play services app commentary is virtually all 1 stars and complaints. This has got to be addressed.
Ok, given an S3 Frontier as a gift. Was fun to fiddle with. The previous owner had no issues. I immediately paired, updated etc.
I've had so many problems. Some Days the watch lasts for 2-3 days, but 95% of the time it'll be dead within anywhere from 5 to 8 or 9 hours. I've turned off all tracking, and Hr settings etc, tried battery saving mode and to no avail, I cannot sort out the battery drain problem. Updates and resets. Nothing works.
I have also noticed the storage on the watch fills itself up even though I don't install anything on the device at all. I've also noticed on some occasions after I've reset the watch to try and fix my battery drain, that the galaxy watch up won't even pair with the device and I'll end up having to uninstall and reinstall the app on my phone to do it again.
I've noticed the watch pairs with my phone fine but once the storage mysteriously fills up I find that trying to use the app with the watch in any way is pointless.
I've gone through threads upon threads on official forums and here etc and I still can't figure it out.
I've sent through a service request, I've told them I don't have proof of purchase due to it being a gift. I'll see how I go?
I have noticed this happening for the past two to three days now, where after charging my phone to 100% and taking it off the charger, the phone feels sluggish overall in some apps and any videos - be it local on device videos shot from my camera, videos that I have received via WhatsApp, Instagram videos and reels or YouTube videos and shorts do not play at all. I just see the video buffering or loading (the circle keeps going round). Only thing to fix this is a restart. I am not sure what is causing this behaviour but it is very strange and ridiculous. I bought the Pixel thinking pure Android from Google would be the best UX but this sucks tbh.
Anyone else facing a similar issue and any tips on what the reason could be? I have been trying to get in touch with Google support but could not get through to them today, will try again tomorrow.
Edit: it is now happening randomly throughout the day and the camera app is almost frozen during such an episode if I try to use it.
Can you use something like geekbench app to profile the phone when it's at like 20 % after a restart vs 100% no restart?
Thorin_Stone said:
Can you use something like geekbench app to profile the phone when it's at like 20 % after a restart vs 100% no restart?
Click to expand...
Click to collapse
Yes will try to post it tomorrow, thanks for your reply.
Thorin_Stone said:
Can you use something like geekbench app to profile the phone when it's at like 20 % after a restart vs 100% no restart?
Click to expand...
Click to collapse
Here are the screenshots of Geekbench scores. Today's scores are from when the phone was exhibiting this strange behavior of videos not playing.
Unfortunately, this has started happening randomly through the day (and not necessarily after a full charge). I have seen that even the camera just freezes or is non responsive during such an episode. So I guess it is some sort of video driver issue?
I restarted the phone in safe mode and checked but don't see this issue happening in that mode. I've uninstalled apps that I've installed over the past few days. Still not sure what's the issue.
I checked with Google support yesterday and they told me to check in safe mode (done) or else perform a factory reset. Not sure if paying 1000€ for a phone only to factory reset it within a month for a wired issue seems justified. I have the same apps on my 6 year old One plus 3 and face no problems whatsoever apart from the phone being slow.
griswaalt said:
Here are the screenshots of Geekbench scores. Today's scores are from when the phone was exhibiting this strange behavior of videos not playing.
Unfortunately, this has started happening randomly through the day (and not necessarily after a full charge). I have seen that even the camera just freezes or is non responsive during such an episode. So I guess it is some sort of video driver issue?
I restarted the phone in safe mode and checked but don't see this issue happening in that mode. I've uninstalled apps that I've installed over the past few days. Still not sure what's the issue.
I checked with Google support yesterday and they told me to check in safe mode (done) or else perform a factory reset. Not sure if paying 1000€ for a phone only to factory reset it within a month for a wired issue seems justified. I have the same apps on my 6 year old One plus 3 and face no problems whatsoever apart from the phone being slow.
Click to expand...
Click to collapse
Hey, I don't mean to be a stickler here or tell you what kind of experience to have.
As a guy who deals with a lot of tech issues, I would recommend a Factory Reset along with google.
Things happen, and not EVERY device is perfect, try not to be done with the phone over resetting. I know it can be a pain but all devices need it from time to time. I work in IT and you would not believe the number of times resetting fixed an issue.
The time for concern is when that does not fix the issue or you are having to do it across multiple patches of a phone.
TLDR; ELECTRONICS BE WEIRD