Database Info

[Q] Xperia E - phone call dropping problem

Hello,
When in a call, sometimes the other end cannot listen to me, but I am able to listen to them.
Terminating the call and re-calling "fixes" this.
Is there something I can do?
Is that a known bug or sth?
Thank you for your time!

@pspuser007 What ROM are you on? What mods are you using?

@NSDCars5 Sorry, forgot to mention this. It's completely stock.

pspuser007 said:
@NSDCars5 Sorry, forgot to mention this. It's completely stock.
Click to expand...
Click to collapse
repair with sus or sony pc companion

Grimlock007 said:
repair with sus or sony pc companion
Click to expand...
Click to collapse
Repair by updating firmware or re-flashing the ROM with Sony's official tools?
(Sorry, haven't worked with a Sony device before)

pspuser007 said:
Repair by updating firmware or re-flashing the ROM with Sony's official tools?
(Sorry, haven't worked with a Sony device before)
Click to expand...
Click to collapse
yes....
note;- E will factory reset if you choose repair option
if there is a update, then do it

If on stock ROM, I suggest you go hit up a shop or something that helps people with phone problems. Something might be loose in your phone.. May be a SIM Card problem, who knows..
~SmashMii

pspuser007 said:
Hello,
When in a call, sometimes the other end cannot listen to me, but I am able to listen to them.
Terminating the call and re-calling "fixes" this.
Is there something I can do?
Is that a known bug or sth?
Thank you for your time!
Click to expand...
Click to collapse
dont mess if its stock, tk 2 service center instead.

Similar problem over here
I have similar problem.
When I call someone or if someone calls me after random period of time that other side can't hear me, and I can hear then normally and sometimes voice sounds like digitalized signal and then I know they can't hear me. Only solution so far is that I blow in cell phone (where the mic would be) and after that they can hear me normally again until problem reapears after another random period of time.
Since it is under warranty I took it to the service and what they did is factory reset and that's it. I have to mention that I sent it 5 times so far to service and every single time they couldn't find the problem. 5th time I gave my cell phone to Telenor salesman to use it (because I bought it in Telenor shop) and even she experienced problem after 3-4 min of talking.
After few days they replaced entire motherboard of my cell phone hopping that this will solve the problem because they still couldn't find the exact problem and all worked well. Until two days ago when it all came back.
I don't have any other apps than Viber, all other apps are stock.
I have never messed with ROMs or any other part of cell phone hardware nor software. All is stock since phone is 6 months old.
It's hard to believe that SIM would be a problem since I got brand new SIM when I bought the phone.
My only suspect so far is my SD card. It's very old.
So for the guy in previous post... Try and take it to the service shop and see what they tell you.
As for me I'm asking all vise developers and members of this forum to help me fix my problem. Any advice would be helpful.

Nexus 5 WiFi problem

Hi guys, I am having a strange problem with my nexus 5, or I should say my Wife's Nexus 5. Right what is happening is that when my wife's phone is connected to a WiFi network it does not receive calls. My phone is identical and has no problems at all. The phone has been back to where we bought it from for repair twice and they finally gave us a brand new phone. After getting home and restoring my wife's phone it has the same problem. Both phones are stock and updated to 4.4.4 . I have checked the settings and as far as I can see they are identical. If I reboot the phone it will ring with WiFi on but after a couple of minutes the problem returns.
Now I would guess that an app is causing the problem but I have tried uninstalling and re installing most of her apps but still can't solve this. I have spent ages on the phone to our provider (T-Mobile UK) tried my sim in her phone but still have the same problem. Is there any type of diagnostic software or app I can run to try and pin point the problem?
The phone has been factory reset but still got the same problem! Bearing in mind the phone is brand new and has the same problem as the old one its got to be an app hasn't it, but how to work out which one
Thanks in advance
Sent from my Nexus 7 using XDA Free mobile app

Nexus04 said:
Hi guys, I am having a strange problem with my nexus 5, or I should say my Wife's Nexus 5. Right what is happening is that when my wife's phone is connected to a WiFi network it does not receive calls. My phone is identical and has no problems at all. The phone has been back to where we bought it from for repair twice and they finally gave us a brand new phone. After getting home and restoring my wife's phone it has the same problem. Both phones are stock and updated to 4.4.4 . I have checked the settings and as far as I can see they are identical. If I reboot the phone it will ring with WiFi on but after a couple of minutes the problem returns.
Now I would guess that an app is causing the problem but I have tried uninstalling and re installing most of her apps but still can't solve this. I have spent ages on the phone to our provider (T-Mobile UK) tried my sim in her phone but still have the same problem. Is there any type of diagnostic software or app I can run to try and pin point the problem?
The phone has been factory reset but still got the same problem! Bearing in mind the phone is brand new and has the same problem as the old one its got to be an app hasn't it, but how to work out which one
Thanks in advance
Sent from my Nexus 7 using XDA Free mobile app
Click to expand...
Click to collapse
im having a similar problem. i cant make or receive calls and my bars drop to 0 when i try too. i did notice it might have something to do with wifi for mine as well. i didnt have any issue like this until i recently flashed stock 4.4.4. i was told to see if my radios were updated

fergdizzle9090 said:
im having a similar problem. i cant make or receive calls and my bars drop to 0 when i try too. i did notice it might have something to do with wifi for mine as well. i didnt have any issue like this until i recently flashed stock 4.4.4. i was told to see if my radios were updated
Click to expand...
Click to collapse
Well after an evening of uninstalling and re-installing apps and resetting it seems to have cured itself. I am sure it was something to do with the recent system update, as the problem only started recently. The phone is just over 6 months old and we have had no problems until this. Still fingers crossed it seems ok now.

Nexus04 said:
Well after an evening of uninstalling and re-installing apps and resetting it seems to have cured itself. I am sure it was something to do with the recent system update, as the problem only started recently. The phone is just over 6 months old and we have had no problems until this. Still fingers crossed it seems ok now.
Click to expand...
Click to collapse
Hi, i'm having the same problem!! When on wifi sometimes calls get through but most of the time it blocks them, I also thought it had to be something about an app but i even booted the phone into safemode which disables all 3rd party apps and the issue was still there. Where you being able to narrow it down to something in particular??
EDIT: Nevermind, i think i found a thread with the solution.

soumian said:
Hi, i'm having the same problem!! When on wifi sometimes calls get through but most of the time it blocks them, I also thought it had to be something about an app but i even booted the phone into safemode which disables all 3rd party apps and the issue was still there. Where you being able to narrow it down to something in particular??
EDIT: Nevermind, i think i found a thread with the solution.
Click to expand...
Click to collapse
I should have updated ages ago, the problem was in fact being caused by the sim card. Dont know why it suddenly started playing up but it coincided with the software update to 4.4.4 But my phone was identical and had no problem and my wifes did. Compared to hers my sim was relatively new we eventually ordered a replacement sim and there has been no problem since
Sorry I could not be any more help

[Q] Verizon Edge Not Receiving Calls

Hey guys, up til this week I have thoroughly enjoyed my Note Edge however, as of late the phone has stopped receiving calls from my wife's iPhone 5s at least 90% of the time. I say only my wife's phone because thus far I don't know if anyone else has tried to call me. I was wondering if anyone else on the Verizon version, or any version, is having this same issue or if there's at least someone that might be able to suggest some ideas to try and remedy this. Thanks guys in advance for your help

Kainoa3 said:
Hey guys, up til this week I have thoroughly enjoyed my Note Edge however, as of late the phone has stopped receiving calls from my wife's iPhone 5s at least 90% of the time. I say only my wife's phone because thus far I don't know if anyone else has tried to call me. I was wondering if anyone else on the Verizon version, or any version, is having this same issue or if there's at least someone that might be able to suggest some ideas to try and remedy this. Thanks guys in advance for your help
Click to expand...
Click to collapse
That is very odd. It shouldn't be doing that. I have had the phone since launch and haven't had that issue. Have you installed the advanced calling feature on your phone? What troubleshooting steps have you taken?

I haven't tried any in depth troubleshooting yet, as it seems the kink might have worked itself out, or I could potentially chalk it up to Verizon's weaker service in NW Louisiana. But I'm going to try some things out tomorrow and see how that goes. I haven't installed the advanced calling feature either. How do I get that set up?

[Q] No auto-rotate camera

So while trying to take pics my camera settings and menus will not rotate with the phone rotations. Pics are turning out upside down and sideways. Any one else?
Sent from my SM-G900P using Xparent BlueTapatalk 2

Yea, is been happening to me the last 2 days, ive been reading on the net it has been happening allot, no fix for it yet.
Allot of verizon people are having this issue. The said the sensors are bad if you look and check, dial *#0*#
Hopefully they come out with a hardware update or someone figures this out. I don't feel like taking my phone back, some people have done this already and its happen to the second phone.
Sent from my SM-G925P using XDA Free mobile app

Ahhh. Thanks for the reply. I've noticed the edge is not lighting up anymore either. Everything worked fine the first day. Crazy stuff, but glad to hear I'm not the only one. Still really like the phone, though.
Sent from my SM-G900P using Xparent BlueTapatalk 2

mrlou623 said:
So while trying to take pics my camera settings and menus will not rotate with the phone rotations. Pics are turning out upside down and sideways. Any one else?
Sent from my SM-G900P using Xparent BlueTapatalk 2
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Click to collapse
No issues here.

optimummind said:
No issues here.
Click to expand...
Click to collapse
Did you do the software update on yours? My update is ready but wondering if that's what messed up my first edge
---------- Post added at 02:56 PM ---------- Previous post was at 02:37 PM ----------
Ok I just finished a conversation with Samsung and here it is
Santino: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Ryan: Hello. I am on my second s6 edge. My first got the rotate screen issue. Is this caused from the update or is it a hardware issue? My #2 edge I haven't updated yet. Should I avoid this update?
Santino: Hi Ryan!
Santino: I am sorry to know that you are facing issue with the device after the software update.
Santino: I will be happy to help you.
Santino: As of now we have not encountered with the issue you are referring on the device.
Santino: Please provide me the Baseband version of the device. You can locate it under Apps > Settings > About device > Baseband version.
Ryan: ***** I have read this has happened to several people on sprint and Verizon.
Santino: Thank you.
Ryan: I have been reading its an issue with the gyroscope. Not sure if it actually goes bad or if the software messes it up? Some people have gone through 3+ edges with the same issue
Santino: Your device operates on Android™ version 5.0.2, Lollipop (G925PVPU1AOCF).
Santino: As of now have not encountered with the issue you are referring on the device. I recommend you update the software on device.
Ryan: It wouldn't have anything to do with the rapid charging that makes the gyroscope defective would it? I would have to have to go get a third phone. If this update messes my phone up I may consider a different brand of phone
Santino: I do understand your concern Ryan.
Ryan: Is there a supervisor that may know of issues with the edge? I read that Samsung and carriers are aware of the rotating issues.
Santino: Could you provide me with the Samsung link were the issue has been posted.
Ryan: It was on some android sites
Santino: I apologize, Samsung does not confirms the issue that are posted on Non-Samsung sites.
---------- Post added at 03:22 PM ---------- Previous post was at 02:56 PM ----------
optimummind said:
No issues here.
Click to expand...
Click to collapse
Sorry for all of the comments. Last one. I just talked to another support person and here is his answers. He says this whole rotation issue is software related and will be fixed
Adan: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Ryan: I just thought I would ask a second agent before taking my chances. I am on my second s6 edge (Sprint). My last one had the auto rotate issue. Was curious if its the update or a hardware issue? Not wanting to go back and get a third device so I haven't installed the update yet on this one
Adan: Hello Ryan!
Adan: I understand your concern. I will help you out with the information on Screen rotation.
Adan: The Screen rotation is a Software issue Ryan.
Ryan: Should I avoid the update that is currently available?
Adan: If you do not update the device now, you will be prompted in the future to update the device. Initially you will have the update the device later Ryan.
Ryan: I turned off automatic updates so it doesn't install unless I tell it to. Are you saying I will have to do this update to install the fixed update when it is available?
Adan: Not to worry, as you mentioned that the earlier device was facing the issue after the update, there will also be a fix for the issue. They will release a fix for the issue.
Ryan: My question is can I skip this current update and wait for the one with the fixes?
Adan: You might not be able to skip the current update Ryan. The other update will only be prompted on the device if you are updated to the latest version of Android for the device.
Ryan: so basically I can wait for the new update to be announced and then update to the bad one that's available now and then I will get a notice to update to the fixed software?
Adan: Yes Ryan. I am positive that the issue might not persists after updating to the software that you have now.
Ryan: How close is Samsung to releasing a patch to fix this issue? I have 13 more days I can return this phone if it happens again. Id hate to have to go back to an iPhone
Adan: The Update is a carrier specification and it differs from carrier to carrier , However, once the update is released you will be notified by the carrier through notifications on the device and also it will be posted on the Samsung Website.
Ryan: has the update already been made available and I am now just waiting on sprint to release it?
Adan: As of now the update has not yet been released Ryan.
Ryan: How soon until it is or do you have any knowledge on that? Like I mentioned I have less than 2 weeks to decide if I should keep this phone
Adan: I am afraid we at Samsung live chat do not have the information on the release dates of the updates. I do understand that you have 2 weeks for replacement.
Adan: Not to worry Ryan, the fix will be released for the device.

Had the same issue with my phone. Had to bring it back and get another one.

Wife's phone had the same problem, I've got verizon she has sprint, they replaced hers. Hopefully not a occurring problem

Auto Rotate / Edge lighting on 128 GB Model
I received my edge on Thursday of last week. Which was on the 16th. I had no problems until yesterday of the Auto Rotation. I downloaded a Auto rotater app to see if it will rotate. It will rotate if you lock it into landscape mode. But If you don't it will not rotate. I also noticed Calendar does not rotate and messages do not rotate and neither does web pages. But Full Screen Movies and Music will rotate even with Google apps. Not just youtube. I also noticed that if you play with home button clicking on it several times it will rotate the screen for a second then if tilted it rotate back. This could be just a fluke but I did notice this. I do not think it is the fast charger because if something was to burn out it wouldn't last for 10 days. Or it wouldn't last over 2 days beside when something burns out it's electrical it would smell like burning no matter if it was very small it still would smell like something has or had burnt. Especially when they say the battery is getting hot enough to burn it out. I had this on the charger for 2 days off and on and it never got so much as luke warm. Mine stays on the y axis at -39.23, and seems to be fine on the x axis. Maps do not rotate. either. So what I do know is out of the blue my phone did a reset a day before this happened. I did not reset the phone it seemed to be fine after. But Monday morning I saw the Camera Icons all upside down. I then did a factory reset and did not install any apps. Even after the Reset I still couldn't get rotation to work, another thing I would like to note is Edge Lighting never worked out of the box. I tested it multiple times and didn't really care if I had that or not. But now I do care. But I also don't want to go back and get a new one. Here is some of the issues why, No Verizon carrier in my area has the 128 gb model on hand. I would have to wait 3 to 5 days for one from Verizon if they had them. Which then put me out of the range anyway to get a brand new one. On top of this when I got to print the return label it states I am over the 14 days. Which I just got my phone last week so this blows.
I can return it to the store I am told by Verizon but either for a 32 or 64GB model. I really don't want to down grade. So in the end is this or is this not a Software issue. All of Im finding is debating on it is and that it isn't.
Update by Samsung Technical Support
Here is what the Rep told me today
Chat InformationPlease wait for a Samsung Agent to respond.
Chat InformationYou are now chatting with 'Sudbarry'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Chat InformationYour Issue ID for this chat is LTK1125603707820X
Sudbarry: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Sudbarry: Not to rush you, are we still connected on the chat?
Stefan: I having issues with Auto-rotation as well as the Edge Lighting. It doesn't work I have done 7 Hard Resets. Doesn't Work. Verizon will not give me a return label so I don't want to give up a 128 GB phone. I don't want a new one But I want to know if this is going to be a software fix or is it a hardware issue with Samsung S6 Edge ?
Sudbarry: I will be glad to assist you with the device Auto-rotation and Edge Lighting issue.
Sudbarry: I am sorry for the inconvenience you have experienced.
Sudbarry: May I ask a few questions to assist you better?
Stefan: Sure
Sudbarry: Are you referring to the device model number SM-G925V?
Stefan: Yes
Sudbarry: Thanks for confirming.
Stefan: Yea
Sudbarry: Thank you.
Sudbarry: Thank you for being online.
Sudbarry: I have checked the details and I see that it is a Soft ware issue and will be be fixed soon.
Stefan: But no ETA
Sudbarry: Unfortunately We don't have the exact ETA but it will be fixed soon.
Stefan: Ok thank you
Sudbarry: You're welcome. Is there anything else I can assist you with?
Stefan: No thats all thanks so much
Sudbarry: Thanks for chatting with Samsung Support. If you have a minute, please click on the blue “X close” button to receive the transcript of your chat and fill out a brief survey to help us serve you better. Follow Samsung Service on Facebook, Twitter and YouTube.
Sudbarry: Have a nice day.
Sudbarry: Take care.

I have a brand new S6 Edge just received today and the rotation doesn't work. Seems to be a common issue but Samsung has no idea how to fix it and told me to exchange it. Well, because I am on a Sprint SWAC account and there are no corporate stores around my area that is a HUGE pain to do. Should have stuck with my gut and got the M9

I got a new one and haven't used fast charge yet. So I am going to watch it. But my edge lighting is working. Which makes me a feel bit better . This one still still shows china. But I won't take my chances and fast charge it. I have had it less than 24 hrs. So I will keep and eye on it.
Sent from my SM-G925V using XDA Free mobile app

Did anyone get the new update yet? If so did this fix your rotation issue?

skinneejay said:
Did anyone get the new update yet? If so did this fix your rotation issue?
Click to expand...
Click to collapse
Mine works fine but here's what the update is about https://community.sprint.com/baw/mo...jive-document?content=/api/core/v2/posts/6365

It looks like the updated fixed the issue by changing the rotation to the gyro and not the accelerometer. What I was told is that if you check it's still stuck at the wrong degree.

skinneejay said:
It looks like the updated fixed the issue by changing the rotation to the gyro and not the accelerometer. What I was told is that if you check it's still stuck at the wrong degree.
Click to expand...
Click to collapse
I can confirm this. I took the OTA and rooted with pingpong. Knox still intact and auto rotate working. However I haven't used fast charge yet.

unable to do the update ned help.
i tried doing the OTA update on the phone but i keep getting an error stating that "the phone has been modified in an unauthorized way have to contact customer support for means of updating the device.
CAN SOMEONE HELP ME WITH THIS. if this is the fix for the phone that i have been looking for i would love to get this issue resolved asap. and always, this help may be much obliged

IllMindedSkama said:
i tried doing the OTA update on the phone but i keep getting an error stating that "the phone has been modified in an unauthorized way have to contact customer support for means of updating the device.
CAN SOMEONE HELP ME WITH THIS. if this is the fix for the phone that i have been looking for i would love to get this issue resolved asap. and always, this help may be much obliged
Click to expand...
Click to collapse
You need to use Odin to flash the stock firmware back to OCF. Then you can take the OTA.

can you direct me to the firmware you speak of
kleen3r said:
You need to use Odin to flash the stock firmware back to OCF. Then you can take the OTA.
Click to expand...
Click to collapse
Thing you can help me out with finding that firmware?

IllMindedSkama said:
Thing you can help me out with finding that firmware?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=3084414

the firmware
kleen3r said:
You need to use Odin to flash the stock firmware back to OCF. Then you can take the OTA.
Click to expand...
Click to collapse
kleen3r said:
http://forum.xda-developers.com/showthread.php?t=3084414
Click to expand...
Click to collapse
I am on OCF but it still wont ket me update so i could accept the OTA, Any help on this??

IllMindedSkama said:
I am on OCF but it still wont ket me update so i could accept the OTA, Any help on this??
Click to expand...
Click to collapse
If you are or were rooted and have not tripped knox, you need to use Odin to get back to stock firmware state OCF. Then you can get the update.

[Q] Right side of display is grayish/dark

Hello everyone,
I have recently bought a new xperia z3 D6633. Issue is, the right side of my phone's display appears darker/grayish than left side (on white/light background). Almost half of right side appears grayish. I m not sure if this is a hardware issue or software. I m on lollipop latest build available for my phone.
Is anyone else facing the same issue? Is there any way i can fix this issue.

TheRebel said:
Hello everyone,
I have recently bought a new xperia z3 D6633. Issue is, the right side of my phone's display appears darker/grayish than left side (on white/light background). Almost half of right side appears grayish. I m not sure if this is a hardware issue or software. I m on lollipop latest build available for my phone.
Is anyone else facing the same issue? Is there any way i can fix this issue.
Click to expand...
Click to collapse
Seems like a hardware issue and I would replace my phone on warranty.
To be certain, just repair your phone using Sony PC companion and see if it gets better or stays the same.

Hnk1 said:
Seems like a hardware issue and I would replace my phone on warranty.
To be certain, just repair your phone using Sony PC companion and see if it gets better or stays the same.
Click to expand...
Click to collapse
Thanks for the response. Unfortunately my phone is not in warranty, I got it wothout warranty and now having this issue. Anyway can you please tell me how to repair phone using PC companion? Last time I tried it, it flashed factory ROM again and wiped all my data. But let me check PC companion again.
To me, it also seems a hardware issue.

TheRebel said:
Thanks for the response. Unfortunately my phone is not in warranty, I got it wothout warranty and now having this issue. Anyway can you please tell me how to repair phone using PC companion? Last time I tried it, it flashed factory ROM again and wiped all my data. But let me check PC companion again.
To me, it also seems a hardware issue.
Click to expand...
Click to collapse
Follow the on-screen instructions after downloading this tool
http://support.sonymobile.com/global-en/tools/pc-companion/