So while trying to take pics my camera settings and menus will not rotate with the phone rotations. Pics are turning out upside down and sideways. Any one else?
Sent from my SM-G900P using Xparent BlueTapatalk 2
Yea, is been happening to me the last 2 days, ive been reading on the net it has been happening allot, no fix for it yet.
Allot of verizon people are having this issue. The said the sensors are bad if you look and check, dial *#0*#
Hopefully they come out with a hardware update or someone figures this out. I don't feel like taking my phone back, some people have done this already and its happen to the second phone.
Sent from my SM-G925P using XDA Free mobile app
Ahhh. Thanks for the reply. I've noticed the edge is not lighting up anymore either. Everything worked fine the first day. Crazy stuff, but glad to hear I'm not the only one. Still really like the phone, though.
Sent from my SM-G900P using Xparent BlueTapatalk 2
mrlou623 said:
So while trying to take pics my camera settings and menus will not rotate with the phone rotations. Pics are turning out upside down and sideways. Any one else?
Sent from my SM-G900P using Xparent BlueTapatalk 2
Click to expand...
Click to collapse
No issues here.
optimummind said:
No issues here.
Click to expand...
Click to collapse
Did you do the software update on yours? My update is ready but wondering if that's what messed up my first edge
---------- Post added at 02:56 PM ---------- Previous post was at 02:37 PM ----------
Ok I just finished a conversation with Samsung and here it is
Santino: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Ryan: Hello. I am on my second s6 edge. My first got the rotate screen issue. Is this caused from the update or is it a hardware issue? My #2 edge I haven't updated yet. Should I avoid this update?
Santino: Hi Ryan!
Santino: I am sorry to know that you are facing issue with the device after the software update.
Santino: I will be happy to help you.
Santino: As of now we have not encountered with the issue you are referring on the device.
Santino: Please provide me the Baseband version of the device. You can locate it under Apps > Settings > About device > Baseband version.
Ryan: ***** I have read this has happened to several people on sprint and Verizon.
Santino: Thank you.
Ryan: I have been reading its an issue with the gyroscope. Not sure if it actually goes bad or if the software messes it up? Some people have gone through 3+ edges with the same issue
Santino: Your device operates on Android™ version 5.0.2, Lollipop (G925PVPU1AOCF).
Santino: As of now have not encountered with the issue you are referring on the device. I recommend you update the software on device.
Ryan: It wouldn't have anything to do with the rapid charging that makes the gyroscope defective would it? I would have to have to go get a third phone. If this update messes my phone up I may consider a different brand of phone
Santino: I do understand your concern Ryan.
Ryan: Is there a supervisor that may know of issues with the edge? I read that Samsung and carriers are aware of the rotating issues.
Santino: Could you provide me with the Samsung link were the issue has been posted.
Ryan: It was on some android sites
Santino: I apologize, Samsung does not confirms the issue that are posted on Non-Samsung sites.
---------- Post added at 03:22 PM ---------- Previous post was at 02:56 PM ----------
optimummind said:
No issues here.
Click to expand...
Click to collapse
Sorry for all of the comments. Last one. I just talked to another support person and here is his answers. He says this whole rotation issue is software related and will be fixed
Adan: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Ryan: I just thought I would ask a second agent before taking my chances. I am on my second s6 edge (Sprint). My last one had the auto rotate issue. Was curious if its the update or a hardware issue? Not wanting to go back and get a third device so I haven't installed the update yet on this one
Adan: Hello Ryan!
Adan: I understand your concern. I will help you out with the information on Screen rotation.
Adan: The Screen rotation is a Software issue Ryan.
Ryan: Should I avoid the update that is currently available?
Adan: If you do not update the device now, you will be prompted in the future to update the device. Initially you will have the update the device later Ryan.
Ryan: I turned off automatic updates so it doesn't install unless I tell it to. Are you saying I will have to do this update to install the fixed update when it is available?
Adan: Not to worry, as you mentioned that the earlier device was facing the issue after the update, there will also be a fix for the issue. They will release a fix for the issue.
Ryan: My question is can I skip this current update and wait for the one with the fixes?
Adan: You might not be able to skip the current update Ryan. The other update will only be prompted on the device if you are updated to the latest version of Android for the device.
Ryan: so basically I can wait for the new update to be announced and then update to the bad one that's available now and then I will get a notice to update to the fixed software?
Adan: Yes Ryan. I am positive that the issue might not persists after updating to the software that you have now.
Ryan: How close is Samsung to releasing a patch to fix this issue? I have 13 more days I can return this phone if it happens again. Id hate to have to go back to an iPhone
Adan: The Update is a carrier specification and it differs from carrier to carrier , However, once the update is released you will be notified by the carrier through notifications on the device and also it will be posted on the Samsung Website.
Ryan: has the update already been made available and I am now just waiting on sprint to release it?
Adan: As of now the update has not yet been released Ryan.
Ryan: How soon until it is or do you have any knowledge on that? Like I mentioned I have less than 2 weeks to decide if I should keep this phone
Adan: I am afraid we at Samsung live chat do not have the information on the release dates of the updates. I do understand that you have 2 weeks for replacement.
Adan: Not to worry Ryan, the fix will be released for the device.
Had the same issue with my phone. Had to bring it back and get another one.
Wife's phone had the same problem, I've got verizon she has sprint, they replaced hers. Hopefully not a occurring problem
Auto Rotate / Edge lighting on 128 GB Model
I received my edge on Thursday of last week. Which was on the 16th. I had no problems until yesterday of the Auto Rotation. I downloaded a Auto rotater app to see if it will rotate. It will rotate if you lock it into landscape mode. But If you don't it will not rotate. I also noticed Calendar does not rotate and messages do not rotate and neither does web pages. But Full Screen Movies and Music will rotate even with Google apps. Not just youtube. I also noticed that if you play with home button clicking on it several times it will rotate the screen for a second then if tilted it rotate back. This could be just a fluke but I did notice this. I do not think it is the fast charger because if something was to burn out it wouldn't last for 10 days. Or it wouldn't last over 2 days beside when something burns out it's electrical it would smell like burning no matter if it was very small it still would smell like something has or had burnt. Especially when they say the battery is getting hot enough to burn it out. I had this on the charger for 2 days off and on and it never got so much as luke warm. Mine stays on the y axis at -39.23, and seems to be fine on the x axis. Maps do not rotate. either. So what I do know is out of the blue my phone did a reset a day before this happened. I did not reset the phone it seemed to be fine after. But Monday morning I saw the Camera Icons all upside down. I then did a factory reset and did not install any apps. Even after the Reset I still couldn't get rotation to work, another thing I would like to note is Edge Lighting never worked out of the box. I tested it multiple times and didn't really care if I had that or not. But now I do care. But I also don't want to go back and get a new one. Here is some of the issues why, No Verizon carrier in my area has the 128 gb model on hand. I would have to wait 3 to 5 days for one from Verizon if they had them. Which then put me out of the range anyway to get a brand new one. On top of this when I got to print the return label it states I am over the 14 days. Which I just got my phone last week so this blows.
I can return it to the store I am told by Verizon but either for a 32 or 64GB model. I really don't want to down grade. So in the end is this or is this not a Software issue. All of Im finding is debating on it is and that it isn't.
Update by Samsung Technical Support
Here is what the Rep told me today
Chat InformationPlease wait for a Samsung Agent to respond.
Chat InformationYou are now chatting with 'Sudbarry'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Chat InformationYour Issue ID for this chat is LTK1125603707820X
Sudbarry: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Sudbarry: Not to rush you, are we still connected on the chat?
Stefan: I having issues with Auto-rotation as well as the Edge Lighting. It doesn't work I have done 7 Hard Resets. Doesn't Work. Verizon will not give me a return label so I don't want to give up a 128 GB phone. I don't want a new one But I want to know if this is going to be a software fix or is it a hardware issue with Samsung S6 Edge ?
Sudbarry: I will be glad to assist you with the device Auto-rotation and Edge Lighting issue.
Sudbarry: I am sorry for the inconvenience you have experienced.
Sudbarry: May I ask a few questions to assist you better?
Stefan: Sure
Sudbarry: Are you referring to the device model number SM-G925V?
Stefan: Yes
Sudbarry: Thanks for confirming.
Stefan: Yea
Sudbarry: Thank you.
Sudbarry: Thank you for being online.
Sudbarry: I have checked the details and I see that it is a Soft ware issue and will be be fixed soon.
Stefan: But no ETA
Sudbarry: Unfortunately We don't have the exact ETA but it will be fixed soon.
Stefan: Ok thank you
Sudbarry: You're welcome. Is there anything else I can assist you with?
Stefan: No thats all thanks so much
Sudbarry: Thanks for chatting with Samsung Support. If you have a minute, please click on the blue “X close” button to receive the transcript of your chat and fill out a brief survey to help us serve you better. Follow Samsung Service on Facebook, Twitter and YouTube.
Sudbarry: Have a nice day.
Sudbarry: Take care.
I have a brand new S6 Edge just received today and the rotation doesn't work. Seems to be a common issue but Samsung has no idea how to fix it and told me to exchange it. Well, because I am on a Sprint SWAC account and there are no corporate stores around my area that is a HUGE pain to do. Should have stuck with my gut and got the M9
I got a new one and haven't used fast charge yet. So I am going to watch it. But my edge lighting is working. Which makes me a feel bit better . This one still still shows china. But I won't take my chances and fast charge it. I have had it less than 24 hrs. So I will keep and eye on it.
Sent from my SM-G925V using XDA Free mobile app
Did anyone get the new update yet? If so did this fix your rotation issue?
skinneejay said:
Did anyone get the new update yet? If so did this fix your rotation issue?
Click to expand...
Click to collapse
Mine works fine but here's what the update is about https://community.sprint.com/baw/mo...jive-document?content=/api/core/v2/posts/6365
It looks like the updated fixed the issue by changing the rotation to the gyro and not the accelerometer. What I was told is that if you check it's still stuck at the wrong degree.
skinneejay said:
It looks like the updated fixed the issue by changing the rotation to the gyro and not the accelerometer. What I was told is that if you check it's still stuck at the wrong degree.
Click to expand...
Click to collapse
I can confirm this. I took the OTA and rooted with pingpong. Knox still intact and auto rotate working. However I haven't used fast charge yet.
unable to do the update ned help.
i tried doing the OTA update on the phone but i keep getting an error stating that "the phone has been modified in an unauthorized way have to contact customer support for means of updating the device.
CAN SOMEONE HELP ME WITH THIS. if this is the fix for the phone that i have been looking for i would love to get this issue resolved asap. and always, this help may be much obliged
IllMindedSkama said:
i tried doing the OTA update on the phone but i keep getting an error stating that "the phone has been modified in an unauthorized way have to contact customer support for means of updating the device.
CAN SOMEONE HELP ME WITH THIS. if this is the fix for the phone that i have been looking for i would love to get this issue resolved asap. and always, this help may be much obliged
Click to expand...
Click to collapse
You need to use Odin to flash the stock firmware back to OCF. Then you can take the OTA.
can you direct me to the firmware you speak of
kleen3r said:
You need to use Odin to flash the stock firmware back to OCF. Then you can take the OTA.
Click to expand...
Click to collapse
Thing you can help me out with finding that firmware?
IllMindedSkama said:
Thing you can help me out with finding that firmware?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=3084414
the firmware
kleen3r said:
You need to use Odin to flash the stock firmware back to OCF. Then you can take the OTA.
Click to expand...
Click to collapse
kleen3r said:
http://forum.xda-developers.com/showthread.php?t=3084414
Click to expand...
Click to collapse
I am on OCF but it still wont ket me update so i could accept the OTA, Any help on this??
IllMindedSkama said:
I am on OCF but it still wont ket me update so i could accept the OTA, Any help on this??
Click to expand...
Click to collapse
If you are or were rooted and have not tripped knox, you need to use Odin to get back to stock firmware state OCF. Then you can get the update.
Related
I am experiencing a very annoying problem with my Samsung Google Nexus S GT-i9023 (pearl white). Everything works fine except the NFC chip.
Every time, I try to turn on the NFC chip in the wireless menu, immediately the message "An error occurred" appears. So the NFC chip won`t turn on at all. No reboot, stock recovery (wipe internal storage etc.) could solve the issue.
Background information:
My Nexus S is 3 days old. It came out of the box with Android 2.3.3. I updated immediately after the first boot to 2.3.4 via OTA! I didn't check it with 2.3.3. Around the net are a lot of people experiencing the same(!) problem. No matter if it is a i9020 or a i9023. Also some people say, that it worked before with 2.3.3 and after updating to 2.3.4 NFC stopped working. I not able to verify this information.
Well meanwhile my Nexus S is at Samsung Germany service partner, called Bitronic Service Line. The guys called me some days ago, to inform me, that they don't know how to fix it. The placed an issue at Samsung Germany itself, so Bitronic is awaiting now reply from Samsung.
My question to xda-developers forum users:
Are you invovled in such a problem? Do you know a working fix? Probably sb. heard something about a defective production lot or maybe about udapting problems via OTA?
By the way, for more information, my and other Nexus S users story, can be read in the android forum. Just search via google for "Nexus S NFC error". It is issue nb. 13581. Sry but since I have only a few posts, the board rules does not allow me to post external links. Sry for that.
Attached a screenshot of the error msg.
Thx for information or any help.
Regards.
Same problem here. Sent my nexus s i9023 also to bitronic germany a week ago. Still waiting for a reply.
I tried alot ROM's (cyanogen, MIUI, nscolab etc.) and kernel's. Nothing helped. So I think this is a hardware problem.
According to a callback of Bitronic (Samsung Germany's contractual Service Partner), my problem could be identified as an hardware bug. They told me, that they replaced a specific part. Which exactly, I don't know.
I´ll get my phone back in around 2-3 days. Then I will post an final statement.
just got my nexus s back. everything is working properly again, so it was definitely a hw bug. From my side the problem is solved.
If someone is experiencing further problems with de- and activating the NFC chip, keep going on with reporting here.
Cool story bro.
Just kidding. Sending it out and getting it back in 2 days is pretty great turnaround. Sounds like quality service. Glad it got sorted.
Got my SNS back today. NFC is now working. Seems so that samsung has found the bug.
Ok, apologies if this is old news, but didn't see. But I've just updated my O3D OTA in South London, UK. Not that it would make a difference but I'm T-Mobile in case anyone intereted.
Im having random restarts since update. Anyone else having this problem?
Sent from my LG-P920 using XDA App
Yes some people complain about restarts like I. I install bootlog uptime and i discover that phone restart every few days, mostly when i'm not watching
I had that problem in the beginning but after a factory reset it stopped doing that.
otacon888 said:
I had that problem in the beginning but after a factory reset it stopped doing that.
Click to expand...
Click to collapse
I will give it a try and see if it helps
---------- Post added at 07:15 PM ---------- Previous post was at 06:46 PM ----------
Mobile Phone Support: We are expecting the Gingerbread version of Android to be available no later than November. The faults that you have experienced isn't a known issue unfortunately, I can only suggest that you continue to check the support tool for upcoming updates.
from lg phone support
I've not noticed any restarts as yet, though only been few hours. Not sure if it makes any difference but the only people I've seen reporting this prob are those who updated manually.
Would be nice if LG listed a change log, obviously there is the 3D converter, which is cool but I'm not sure it's as good as the native stuff as people suggest, though need to play with more. I was actually getting happy with my battery on V10D, so will see how this compares over a few days,. Other than Flash Player settings not sure if anything else has been added/changed....?
charlo999 said:
Im having random restarts since update. Anyone else having this problem?
Sent from my LG-P920 using XDA App
Click to expand...
Click to collapse
Yes i am having the same problem,i have reinstalled sw twice and its still doing it.
Sent a message to LG about it and they dont want to know about it and blame the problem on the carriers..
I have to say my initial impression of the battery life is negative.
I went to bed with the phone almost fully charged, and as I do every night I disabled internet, wifi, GPS and refreshing and and waking up this morning my battery is 67%, that's really poor considering I was getting about %5 drop before.
Guess I will see what it does during the day, though I'm now worrying it won't last till the work day!
charlo999 said:
Im having random restarts since update. Anyone else having this problem?
Sent from my LG-P920 using XDA App
Click to expand...
Click to collapse
This firmware has problems with Wifi. On an 'n' network, the phone keeps rebooting. On a 'g' network I get some reboots. Turning Wifi off solves the problem, but sometimes it's impossible to turn it back on unless you reboot...
It's a shame because the battery life with this firmware is finally 'normal' for a smartphone: 24 hours vs 7 hours before that.
My wifi is on all the time but is set to switch off when the screen is locked.
I'm not having problem at all with the phone and to be honest it's much better than before.
It seems to be running more smoothly and I can see that the battery management has improved a lot!
I'd say that I'm having the same number of hours that I had with my iPhone 4 doing the same stuff that I usually do before a recharge. So, at least for me the update has been a good thing.
Hopefully will get GB sooner than later.
I also must add that right after flashing 10k the battery was pretty bad and with the rebot problem.
After a factory reset the reboot problem was solved and the battery became super.
cheers for the tip.
What sort of data gets lost/reset on a factory default?
I presume everything gets wiped with a factory reset. So my question is if its possible to backup application settings WITHOUT rooting my phone?
Everyone seems to recommend Titanium to backup settings but I do not want to run the risk of problems with the Gingerbread update by rooting my phone, but I also do not want to lose my game progress either.
Its a shame there is no option to sync all application settings to Google servers, considering one of the huge advantages to me is that the contacts and calendar do exactly that.
I've downloaded 4 times now over wifi and every time I get an invalid software package notification and it will not proceed.
I'm on stock rom (rooted) with no Rom manager gubbins.
Strange, anyone else have this please?
I'm looking but my phone says i'm upto date on V10D??
My phones on Orange if that makes a difference?
Thanks in advance
bfpt said:
I'm looking but my phone says i'm upto date on V10D??
My phones on Orange if that makes a difference?
Thanks in advance
Click to expand...
Click to collapse
Open LG's Mobile Support and go to "Customer support > Support Model" check for Orange and you will see the version that i available for you.
The last time I saw, Orange was stuck with v10D and T-Mobile with F.
UK and Carphone are on K version.
bfpt said:
I'm looking but my phone says i'm upto date on V10D??
My phones on Orange if that makes a difference?
Thanks in advance
Click to expand...
Click to collapse
Looks like Orange is still V10D
Thanks for the info.
Still new to all this looks like orange are behind as always!!!
I take it i can't just flash another??
bfpt said:
Thanks for the info.
Still new to all this looks like orange are behind as always!!!
I take it i can't just flash another??
Click to expand...
Click to collapse
Yeah you can do it using the KDZ file or rooting and flashing with clockwork recovery.
Sorry for being a Noob I've looked but can't find a guide thats for a real noob. Only been running Android for 6 days? but the 3D convert was the main selling point so if someone could help or link I would say a big thanks.
Hopefully someone can help me with this.
I am having an issue with my phone where the top left corner does not want to respond unless I restart the phone. This happens a completely random times and I am unable to pinpoint it. It all started the other day when the update came out. I have format my phone I have used Samsung smart switch to reinstall the OS and issue keeps coming back. I'm also having the same issue towards the bottom where are Google now application launcher is located. If you are using TouchWiz it is in the middle of the message app when I press the area it doesn't do anything unless I press to the right of it. I have turned on developer tools and selected show touches. I can see the touches and everything looks like it should work but the OS doesn't do anything. Once I reboot everything goes back to normal. When this happens I am unable to hit back on applications such as Gmail and I have to use a physical button to go back.
Phone is completely stock and had not been rooted.
Has anyone else had this issue?
Thanks for your help
Admin can you please move to Q&A thread please. I realized I posted in the wrong spot.
This has also happened to me and I'm on a custom rom. Mind you, my screen was replaced not long ago because of stuck pixels, and I thought this could be problem with the new screen. Not sure what is happening, though.
I found on another forum that it had to do with Samsung pay and when that corner stops working for me I force stop the pay and pay framework and it stays working again
Sent from my SM-N920T using Tapatalk
dcasey627 said:
I found on another forum that it had to do with Samsung pay and when that corner stops working for me I force stop the pay and pay framework and it stays working again
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
Awesome, going to disable it all together for now. Hopefully they fix it. Only reason I haven't rooted yet is Samsung pay.
Thank you @dcasey627
laristech said:
Awesome, going to disable it all together for now. Hopefully they fix it. Only reason I haven't rooted yet is Samsung pay.
Thank you @dcasey627
Click to expand...
Click to collapse
I wasn't able to figure out how to disable it so I have to go in a couple times a day to stop it
Sent from my SM-N920T using Tapatalk
dcasey627 said:
I wasn't able to figure out how to disable it so I have to go in a couple times a day to stop it
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
I use this https://play.google.com/store/apps/details?id=com.ospolice.packagedisablerpro
It's less than 2 bucks and doesn't require root. (can't use with root anyways) It can disable any app including the Tmobile my account app.
Best 2 bucks I've spent.
Perfect! Thank you very much
Sent from my SM-N920T using Tapatalk
I'm actually currently having this same exact problem. The thing that confused me was that it's the top left corner, no matter your screen orientation. Meaning it MUST be something OS related. But now I'm hearing Samsung Pay is the culprit? It's never caused this before until today...
dcasey627 said:
I found on another forum that it had to do with Samsung pay and when that corner stops working for me I force stop the pay and pay framework and it stays working again
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
Briankbl said:
I'm actually currently having this same exact problem. The thing that confused me was that it's the top left corner, no matter your screen orientation. Meaning it MUST be something OS related. But now I'm hearing Samsung Pay is the culprit? It's never caused this before until today...
Click to expand...
Click to collapse
Well, wasn't Samsung Pay. I had both disabled and the issue came up today. I tried to figure out which app it was but I couldn't figure it out. I went to my recent apps and forced closed each one but the left corner was still messed up. I couldn't get it back until I restarted.
Others are having the same issues on reddit.
https://www.reddit.com/r/tmobile/comments/3yd0k9/issues_with_note_5_do_i_go_to_the_store/
https://www.reddit.com/r/galaxynote5/comments/3y4fhm/after_update_on_tmobile_screen_partially_not/
https://www.reddit.com/r/galaxynote5/comments/3ydl9h/upper_left_hand_corner_of_screen_becomes/
laristech said:
Well, wasn't Samsung Pay. I had both disabled and the issue came up today. I tried to figure out which app it was but I couldn't figure it out. I went to my recent apps and forced closed each one but the left corner was still messed up. I couldn't get it back until I restarted.
Click to expand...
Click to collapse
When I force close them I also Uninstall the updates and clear the cache. That always seems to fix it for me.
Sent from my SM-N920T using Tapatalk
dcasey627 said:
When I force close them I also Uninstall the updates and clear the cache. That always seems to fix it for me.
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
I just uninstalled, clear cached, and and restarted. I'll see if it comes back. Thanks for your update.
Glad to know the problem is possibly a widespread one so Samsung has a better chance at fixing this.
Briankbl said:
Glad to know the problem is possibly a widespread one so Samsung has a better chance at fixing this.
Click to expand...
Click to collapse
Yeah hopefully. T-mobile said all updates come from Samsung so they can't do anything but exchange the phone. Someone on reddit said he exchanged his phone and the issue came back. Plus, they send you a refurbish sometimes.
laristech said:
Yeah hopefully. T-mobile said all updates come from Samsung so they can't do anything but exchange the phone. Someone on reddit said he exchanged his phone and the issue came back. Plus, they send you a refurbish sometimes.
Click to expand...
Click to collapse
It's an irritating problem, for sure, but not enough to go through all that. I'm just gonna wait it out for that Marshmallow update in January.
I'm having the same issue. I thought it was my phone and was about to contact tmobile about sending a replacement. Glad to know it's not just me. Looks like I'll just wait until the next update.
And I don't think it's Samsung Pay since I'm rooted and don't even have it installed
laristech said:
Hopefully someone can help me with this.
I am having an issue with my phone where the top left corner does not want to respond unless I restart the phone. This happens a completely random times and I am unable to pinpoint it. It all started the other day when the update came out. I have format my phone I have used Samsung smart switch to reinstall the OS and issue keeps coming back. I'm also having the same issue towards the bottom where are Google now application launcher is located. If you are using TouchWiz it is in the middle of the message app when I press the area it doesn't do anything unless I press to the right of it. I have turned on developer tools and selected show touches. I can see the touches and everything looks like it should work but the OS doesn't do anything. Once I reboot everything goes back to normal. When this happens I am unable to hit back on applications such as Gmail and I have to use a physical button to go back.
Phone is completely stock and had not been rooted.
Has anyone else had this issue?
Thanks for your help
Click to expand...
Click to collapse
I had the same issue. I called tmobile and they were useless. Phone is stock and not rooted. Mine would happen and id reset the phone, it would be good for a few hours and then happened again. At first I thought it may be my case touching a part of the screen since the phone has such thin bezels. It wasn't the problem. I decided to do a factory reset and I've been good for 5 days now. I used Samsung pay before the reset and still use it now.
---------- Post added at 10:21 PM ---------- Previous post was at 10:18 PM ----------
Kirollos11 said:
I had the same issue. I called tmobile and they were useless. Phone is stock and not rooted. Mine would happen and id reset the phone, it would be good for a few hours and then happened again. At first I thought it may be my case touching a part of the screen since the phone has such thin bezels. It wasn't the problem. I decided to do a factory reset and I've been good for 5 days now. I used Samsung pay before the reset and still use it now.
Click to expand...
Click to collapse
Prior to the factory reset, I also tried clearing catch and didn't work.
Kirollos11 said:
I had the same issue. I called tmobile and they were useless. Phone is stock and not rooted. Mine would happen and id reset the phone, it would be good for a few hours and then happened again. At first I thought it may be my case touching a part of the screen since the phone has such thin bezels. It wasn't the problem. I decided to do a factory reset and I've been good for 5 days now. I used Samsung pay before the reset and still use it now.
---------- Post added at 10:21 PM ---------- Previous post was at 10:18 PM ----------
Prior to the factory reset, I also tried clearing catch and didn't work.
Click to expand...
Click to collapse
Yeah, they were useless for me too. I'm chatting with Samsung support via FB but they don't have any idea either. I've tried everything as well. I'm really out of options at this point. Sometimes when I clear everything from recent apps it starts working again but when I clear the same apps via force quit it doesn't work. I cant' figure out which app is causing it.
Samsung support is having me run my phone in safe mode for a few hours to see if the issues comes back. They're trying to see if it's a built in app or third party one.
Recently my gear fit2 pro quit counting steps, floors, and heat rate. Also the wake up gesture quit working. Judging by the amount of people having similar issues, it must be a real thing. I received a OTA update about a week ago and it seemed to be working fine. The only thing that I can think of that I did was connect the band to my home wifi. I searched high and low to find the software to roll it back. After accidentally loading the software for the SM-R360 which is no the pro, I had to pay to get the software for the SM-R365.
I thought I might load it up here in the hopes it might help someone else out and save you some $$.
My issues were solved and it is back to 100% after flashing the software. It is now running R365XXU2aQI1.
Flash it with Wifi_Odin.
Not sure what partition.pit is but it came with it.
https://drive.google.com/open?id=1c6z4jwzhioaqLRkKFA1KMDlbP6bYxwSN
tmokeith said:
Recently my gear fit2 pro quit counting steps, floors, and heat rate. Also the wake up gesture quit working. Judging by the amount of people having similar issues, it must be a real thing. I received a OTA update about a week ago and it seemed to be working fine. The only thing that I can think of that I did was connect the band to my home wifi. I searched high and low to find the software to roll it back. After accidentally loading the software for the SM-R360 which is no the pro, I had to pay to get the software for the SM-R365.
I thought I might load it up here in the hopes it might help someone else out and save you some $$.
My issues were solved and it is back to 100% after flashing the software. It is now running R365XXU2aQI1.
Flash it with Wifi_Odin.
Not sure what partition.pit is but it came with it.
https://drive.google.com/open?id=1c6z4jwzhioaqLRkKFA1KMDlbP6bYxwSN
Click to expand...
Click to collapse
When i flash this firmware i don't get any update OTA
Installing the firmware worked for me, the sensors are working now..
tmokeith said:
Recently my gear fit2 pro quit counting steps, floors, and heat rate. Also the wake up gesture quit working. Judging by the amount of people having similar issues, it must be a real thing. I received a OTA update about a week ago and it seemed to be working fine. The only thing that I can think of that I did was connect the band to my home wifi. I searched high and low to find the software to roll it back. After accidentally loading the software for the SM-R360 which is no the pro, I had to pay to get the software for the SM-R365.
I thought I might load it up here in the hopes it might help someone else out and save you some $$.
My issues were solved and it is back to 100% after flashing the software. It is now running R365XXU2aQI1.
Flash it with Wifi_Odin.
Not sure what partition.pit is but it came with it.
https://drive.google.com/open?id=1c6z4jwzhioaqLRkKFA1KMDlbP6bYxwSN
Click to expand...
Click to collapse
i am facing the same problem please provide me new link.
---------- Post added at 07:54 AM ---------- Previous post was at 07:25 AM ----------
Hrbie17 said:
Installing the firmware worked for me, the sensors are working now..
Click to expand...
Click to collapse
please provide me download link
Anyone has a link to the file?
I can't find it and the ones I found once you open the file inside there's another version not the version R365XXU2aQI1
Link not working.
tmokeith said:
Recently my gear fit2 pro quit counting steps, floors, and heat rate. Also the wake up gesture quit working. Judging by the amount of people having similar issues, it must be a real thing. I received a OTA update about a week ago and it seemed to be working fine. The only thing that I can think of that I did was connect the band to my home wifi. I searched high and low to find the software to roll it back. After accidentally loading the software for the SM-R360 which is no the pro, I had to pay to get the software for the SM-R365.
I thought I might load it up here in the hopes it might help someone else out and save you some $$.
My issues were solved and it is back to 100% after flashing the software. It is now running R365XXU2aQI1.
Flash it with Wifi_Odin.
Not sure what partition.pit is but it came with it.
https://drive.google.com/open?id=1c6z4jwzhioaqLRkKFA1KMDlbP6bYxwSN
Click to expand...
Click to collapse
Link not working.
Just got an update. June 1 security update. Fixed my FP sensor issue (had to push, release, then push again to recognize) but once again, auto brightness bug fix has been skipped. Ugh
Fp sensor?
pre4speed said:
Just got an update. June 1 security update. Fixed my FP sensor issue (had to push, release, then push again to recognize) but once again, auto brightness bug fix has been skipped. Ugh
Click to expand...
Click to collapse
My finger print sensor seems to be working better as well. Thanks for posting about the update.
Mikey said:
Fp sensor?
Click to expand...
Click to collapse
Yes, it would not react to single touch. I would have to put my finger, release, and then put back for it to recognize. Now it's single touch like it was in the beginning.
Agreed. I received the update and the fingerprint sensor seems to be working better. The auto-brightness however.... WOW. it's terrible. Slow to react to changes in light, and dims far too much. They should add a way to control the dimming. Something like a percentage of the current profile they have e.g. maintain the max brightness, but if the coding would reduce brightness by 80%, then I would want to select a 50% setting, so the effective reduction in brightness would be only 40%. Trying to read my phone in a store or a restaurant is a royal pain. Who did the real-world testing of this functionality? Some cartoon character that has flashlights for eyeballs?
Anyone having issues sending or receiving MMS after the new update. I can reset my device and is okay for about an hour and then stops sending or receiving MMS messages. I have not wiped with this new update and that is my next step, just wanted to see if anyone else has experienced this by chance.
Sent from my LM-V600 using Tapatalk
pimpmaneaton said:
Anyone having issues sending or receiving MMS after the new update. I can reset my device and is okay for about an hour and then stops sending or receiving MMS messages. I have not wiped with this new update and that is my next step, just wanted to see if anyone else has experienced this by chance.
Click to expand...
Click to collapse
Are you using the private DNS feature? I had this problem and it turned out to be a T-Mobile issue
Ryano89 said:
Are you using the private DNS feature? I had this problem and it turned out to be a T-Mobile issue
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Click to collapse
Interesting, it had been on automatic from the time I got it and never had an issue. I did a reset and got it all set up and turned that off. My wife's phone we just turned that off and her issue has gone away as well. I remember reading about that DNS issue a while ago here, but never thought about it again since I never had an issue. Thanks for the reminder.
Sent from my LM-V600 using Tapatalk
pimpmaneaton said:
Interesting, it had been on automatic from the time I got it and never had an issue. I did a reset and got it all set up and turned that off. My wife's phone we just turned that off and her issue has gone away as well. I remember reading about that DNS issue a while ago here, but never thought about it again since I never had an issue. Thanks for the reminder.
Click to expand...
Click to collapse
It's a huge network flaw that T-Mobile has. You either have to turn private dns off, or use Google messages. Either one solved the problem
Well the update broke the floating bar mod that I had. No longer does the screen record, screenshot edit etc. Only has quick contacts. Anyone else?
I used to be able to video chat with my friend with a S9 phone, after the update , today she tried to video chat with me and she couldn't, I noticed the native Video chat icon is no longer on the contact , it now has the Duo Call instead. Ugh..
Update? My phone still says it's on the April 1st update.
Placebo effect for Fp sensor. Back to having to double touch before its recognized. ?
Anybody on the April 1st security software having 5g connectivity issues? I have been having issues for over a month and a half. Got them to send a new phone after factory reset and new sim didn't work. Got the new phone today and everything was working great until it updated to the April 1st security patch. It hasn't updated to the latest update yet, but I had that update on my previous device and the issue was persistent still even after. So something on that specific software is screwing up my 5G to where I can't use my phone unless I'm on Wi-Fi.
Swizzle82 said:
Anybody on the April 1st security software having 5g connectivity issues? I have been having issues for over a month and a half. Got them to send a new phone after factory reset and new sim didn't work. Got the new phone today and everything was working great until it updated to the April 1st security patch. It hasn't updated to the latest update yet, but I had that update on my previous device and the issue was persistent still even after. So something on that specific software is screwing up my 5G to where I can't use my phone unless I'm on Wi-Fi.
Click to expand...
Click to collapse
I'm in June patch now, but I had no connectivity issues when I was in April. If you turn 5g off do you have data in 4glte?
Ryano89 said:
I'm in June patch now, but I had no connectivity issues when I was in April. If you turn 5g off do you have data in 4glte?
Click to expand...
Click to collapse
That's pretty much where I'm at. I'm having to run with no 5g. They sent me a new phone again, and when it arrives I'm going to try to avoid the update for as long as possible.
Did they pull this update? I got it right away on my first phone but I had to exchange that one and the new one still hasn't received it.
tbxn said:
Did they pull this update? I got it right away on my first phone but I had to exchange that one and the new one still hasn't received it.
Click to expand...
Click to collapse
Possibly, I have it. But it's not listed on the T-Mobile update page.
T-Mobile latest firmware
Does anyone have KDZ file of latest firmware (10R)?
I can not perform OTA update.
Mine would also not pull down the OTA. I had to use LGUP.