Glass defect in Galaxy S6 - Galaxy S6 Q&A, Help & Troubleshooting

Hello all,
I've just received my new galaxy S6 and it is (was) beautiful. But after few hours normal using I've saw something strange on glass of my phone. There are not a scratches, it's looks rather like spots, blur or something. And there are always looks the same. In same places with same pattern. Is anybody here who had this problem? Can I give it back on warranty? or they will say that this is my fault?
Photos below: (can't add it in other way)
dropbox.com/s/6oz3c6p6k55xm22/IMG_20150926_133319.jpg?dl=0
dropbox.com/s/ofjim50jim4fa9x/IMG_20150926_133147.jpg?dl=0
dropbox.com/s/guc1hiu5kd3j6qt/IMG_20150926_133134.jpg?dl=0

You should definititively bring it to warranty. To me that looks like that the adhesive under the screen has begun to release from the screen. That is definitively not your fault.
... Or have you boiled it in hot water (like techrax....errrr...sorry) :silly:
Anyway... Bring it to warranty because that's very strange. I haven't this issue with my screen and I believe that others neither.

It looks like the glass and the screen are not that well glued together, it's definitely a manufacturing flaw and you should send it back to the store.

I have the same since I bought the phone, but it's visible only under direct light when the screen is off so I don't care. I was thinking I will use the warranty when the screen is scratched in the future
Sent from my SM-G920F using XDA Free mobile app

Related

[GUIDE] I9000 Screen Replacement

This topic has clues for replacing the screen. I have not concluded an manual for chancing it yet but reading this whole topic gives you the big picture how it is done. Questions are always welcome and I try to answer them with my knowledge. This 1st post gives you 2 links to follow for pics about changing screen and my own starting point for chancing my own screen.
Has anyone bought and installed a digitizer+screen set which is on sale at ebay? I could not post direct link to ebay because I'm a newbie on these forums. You can find the product searching ebay with these keywords "I9000 digitizer". My galaxy's screen cracked and I need an replacement. Both screen and glass broke. I think that this set includes them both. There is also told in the questions that the set infact includes amoled display and not LCD as the title says.
Second question is that does someone have an service manual somewhere. Would be nice to know how to break apart my phone when replacing screen.
Third question is that doesn't samsung vibrant and galaxy s share the same chassis but different screen with more capacitive buttons. Could it be possible to install vibrant's screen to galaxy s?
PS. The way my galaxy brokedown is very funny. I lay down my phone on the kitchen table and the screen cracked. I was like OMFG when I heard the cracking noise. Phone was like 13 days old. Samsung does not repair it with warranty because they think that it wasn't an manufacturing defect. They said that I have dropped my phone and that's the way it broke. That could not be the case because I handled it like a baby. I would have to pay 255€ for new screen and digitizer. Hell no!! I'm a student so that sum does not fit with my wallet.
New screen installed, see posts http://forum.xda-developers.com/showpost.php?p=7683527&postcount=37 and http://forum.xda-developers.com/showpost.php?p=7710572&postcount=40
Edit: Ebay's prices have rised noticeable in the last couple of months. At the moment the price for these screens is around 100$. I found this site which sells them for 60£. http://www.shineyourmobile.co.uk/ProductDetails.aspx?pid=8128
pekkala89 said:
Second question is that does someone have an service manual somewhere. Would be nice to know how to break apart my phone when replacing screen.
Click to expand...
Click to collapse
There are 2 videos on the net, both on youtube I think. Just search "i9000 Disassembly" and you'll find one of them.
The Galaxy S has a serious design flaw as the glass goes around the home button (and the call ear/speaker) so it's very vulnerable there to shattering. I had my phone in the pocket and suddenly when I take it out I see it cracked right next to the home button. What had I done during the time it got cracked? The only possible explanation was carrying a _small_ speaker that then probably hit it. I was so surprised when I saw it cracked because even a speaker hit, when I lifted it up, is hard to consider cracking the screen.
So international model Galaxy S owners, be careful at the bottom and top of the screen. They're the weak points of the glass. For me only the glass cracked and not the screen so it will be interesting to see how much it will cost to fix.
Schmich said:
So international model Galaxy S owners, be careful at the bottom and top of the screen. They're the weak points of the glass. For me only the glass cracked and not the screen so it will be interesting to see how much it will cost to fix.
Click to expand...
Click to collapse
I think that you can't change only the glass. Amoled screen is so thin and I believe it's glued pretty thight to the glass. Separating them may be impossible without tearing the amoled.
the same...
i had a similar unfortunate event ... my screen cracked when i hit the phone to the metallic frame of a chair (it slipped out of my hand )...
it cracked exactly like you people said... near the home button.
i ordered the display + digitizer and i anxiously await its arrival to see if i can replace the damaged one.
it is quite tricky to dissassemble the display part but hope to succed...
keep you posted with the outcome
respect
pekkala89 said:
I think that you can't change only the glass. Amoled screen is so thin and I believe it's glued pretty thight to the glass. Separating them may be impossible without tearing the amoled.
Click to expand...
Click to collapse
Yeah that's my fear but I presume they just heat up the glue. That's how some industries do for other products. I think dental bracers (& its glue) have a different technique as well. So, will be interesting to see.
gallaxya said:
i ordered the display + digitizer and i anxiously await its arrival to see if i can replace the damaged one.
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Click to collapse
Where did you order it from?
If you were asked to pay more than $250 for screen replacement, then why don't you send it to Samsung in Korea? They will replace your SAMOLED for mere USD $100ish and ship it back to you for free (or may be not). This way you get a genium quality from original manufacturer and absolutely no hassles!
I dropped mine from around 4ft onto a concrete floor and its fine. Maybe I just got lucky.
Digitizer+Samoled set ordered from ebay. I should get it in two weeks. If possible I try to take pictures of the changing process and make an manual. I hope it's not glued tight to the chassis.
please do, i have some f***ing little scratches all over the screen, thought it was supposed to be scratch resistant.
Worst part is that it's in it's protective pouch all the time (maybe that's the probleme, dirt/dust might get trapped and rub against the screen).
Got my digitizer and amoled screen t
oday. I will report back if its a hard job or not to replace it.
Sent from my GT-I9000 using XDA App
yrizan said:
Got my digitizer and amoled screen t
oday. I will report back if its a hard job or not to replace it.
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
I tried to remove broken screen for 2 hours and no luck. Removing the motherboard is problematic because power button is glued to the chassis so I could only turn the motherboard aside and not remove it completely. I tried also to remove metal edge but I could only separate it from the left and right edge, not from top and bottom. I hope you have better luck and report how you managed to overcome my problems.
pekkala89 said:
I tried to remove broken screen for 2 hours and no luck. Removing the motherboard is problematic because power button is glued to the chassis so I could only turn the motherboard aside and not remove it completely. I tried also to remove metal edge but I could only separate it from the left and right edge, not from top and bottom. I hope you have better luck and report how you managed to overcome my problems.
Click to expand...
Click to collapse
Sorry to say got in to the same problems
Looks like the phone is build around the screen. Be careful with the metal ring, on top and bottom its between the screen and chassis, so if you brute force to much the screen cracks even more. The screen is glued to the chassis all around with superglue. I am not sure if its even possible to repalce the screen. It let me thinking that samsung wont repair broken galaxys , just replace them.
Ill keep working on the phone and keep trying, but compared to changing the screen on iphone is this like changing the screen on a iphone as a blind man without arms.
People thinking of buying this screen kit on eBay, don't do it. Just contact samsung for a repair.
Ill keep you posted.
I got the screen off.
No need to loosen the metaling ring around. The screen in dropped in the chassis from the front.
On the mainboard, just pop off the screen cable, long and flat next to the SD card slot.
The next step is very strange, just use brute force and crack the screen off the chassis, start from the top
When you get around the home button, be careful. Samsung has clued 2 sensors to the screen and chassis for back and option button. Best thing to do here is bend the screen back a little and cut loos the sensors from the digitizer with a sharp knife/scalpel. Samsung has used insane amount of clue on this phone.
Both the digitizer and amoled screen was clued to the chassis.
The next step is to clean off all the clue, buy loads of glue. Fill the chassis with glue and press the new screen on.
Wish me luck.
Ill keep you posted.
Making me a bit scared reading this thread, I`ve just bought phone Insurance just in case.Good luck fitting your replacement screens, sounds a bit daunting.
YES!!!
New screen in place and everything is working perfectly. Took about 3 hours first time (give or take). Its possible to do it a lot faster. The biggeste problem is the glue. Melting at about 120 celsius, but i was scared to heat the glas as i didnt know how much heat the mainbord could stand. All in all a pain in the a**, but doable.
I can also confirm this screen from ebay to be an orginal samsung amoled screen.
Best of luck too others trying a screen replace.
Sent from my GT-I9000 using XDA App
amoled or samoled though?
My mistake. Its a samoled screen
Sent from my GT-I9000 using XDA App
Awesome!!! thanks for the review
did you manage to snap a few pictures meanwhile you were working in your phone?
Im sorry, no pictures
The charger is missing to my canon camera, new one incomming from ebay. I'll post pictures next time ill change the screen ;-)
Sent from my GT-I9000 using XDA App

[Q] Polish scratched NS screen of not?

I scratched the screen of my wife's Nexus S and was wondering whether I should try polishing the screen with iDrops (or a similar scratch removal polish)?
Main reason for this question is that I do not know whether the Nexus S screen type (capacitive SAMOLED) will be damaged (cosmetically or functionally) if polished. Thanks for your input!
Herr Bauhaus said:
I scratched the screen of my wife's Nexus S and was wondering whether I should try polishing the screen with iDrops (or a similar scratch removal polish)?
Main reason for this question is that I do not know whether the Nexus S screen type (capacitive SAMOLED) will be damaged (cosmetically or functionally) if polished. Thanks for your input!
Click to expand...
Click to collapse
I would think that polishing it may remove the oleophobic coating on the phone. I wouldn't do it, but maybe someone else on here knows better.
Out of curiosity, do you mind if I ask how you scratched the screen? Did it take a lot to scratch it? How bad is the scratch?
Thanks for your input...I won't be too concerned if it would lose the oleophobic coating as I will install a screen protector on it anyhow.
I scratched it when I dropped it out of my hand while picking it up. The sides of the phone are thin and slick and I think it is easy to let it slip for that reason. The phone dropped with the screen down on the stove, was a bad fall but I think the screen would have been largely undamaged if it would have had a screen protector installed.
Annoying is that I had ordered both the screen protector and silicone case for my wife's phone 2 weeks before I dropped it. If these items would have come in on time I would not have damaged her phone...
I wouldnt either. Seems a bit risky but u never know. It wont looks its touch factor but it will lose the top ole coat. Just slap a screen guard and ur good to go.
Don't know if it helps but I scratched my galaxy s screen which is samoled,and tried to polish it out, it left a permanent smudge ,looking worse than the original scratch!
Thanks for the input, guys. It looks like it is better to not polish it as it seems too risky.
Your best bet is to convince Best Buy that there is a defect with your phone and you need a replacement.
Don't feel as though you're scamming them. They scam people on a daily basis.
I noticed a few scratches on the bottom part of my screen and convinced BB that it was a defect so they exchanged it. I had also spoken to a represenative on the phone and was told that you can only do an exchange if you payed full price for the phone. Don't know if its true but that's what I was told
Sent from my T-Mobile G2 using XDA App
Related question: would BB exchange the phone for scratches without a problem if one has the black tie protection plan.

[Q] Are these dead pixels?

Hello guys, i just noticed today this hairline tiny black strip on my display, thought it was dust but it didn't wipe off. My phone is a week old and i never really had a device with defective pixels before so i can't really tell what this is. I ran the defective pixels fix videos for 30 minutes but that didn't help. Sorry for the image quality, i don't have a decent camera to capture those tiny pixels.
I also noticed that i have light bleeding from all edges when i view the device from an angle, is that normal for the nexus 5?
Could it be that there are gaps between the glass and the display that allow dust to go beneath the glass, and this is just a dust particle under the glass?
thephenom99 said:
I also noticed that i have light bleeding from all edges when i view the device from an angle, is that normal for the nexus 5?
Could it be that there are gaps between the glass and the display that allow dust to go beneath the glass, and this is just a dust particle under the glass?
Click to expand...
Click to collapse
The light bleeding is normal I've seen on all Nexus 5 i have owned, the "Dead Pixel" is a little hard to judge , but in my opinion as its not solid square(s) i think it may be dust or debris.
I had purple spots start showing up on my first one. That doesn't look too bad but it would bug me too.
Do you think that more dust could get in if that's the case? I have a local warranty and i'm leaving this country after a month, if the issue won't grow bigger than this, then i may just live with it as i don't think LG would give me a replacement unit here.
Not sure if it would be an issue for them as the phone isn't dust proof,I'm no way saying its cool as it would annoy some people. I guess best thing is contract them and see what they say mate
Sent from my Nexus 5 using XDA Free mobile app
It looks like dust to me, but to know it for sure I recomend you to take it to a LG Center.
They may not give you a replacement unit, but at least you will know what the problem is.

Defect - Bubble/dust under screen

Hi all,
I have a Samsung Galaxy S6 for about 3 months now. After some time, suddenly a big bubble appeared at the corner of the phone. It seems like there is some dust under the screen. I am not using a screen protector and otherwise there are no scratches etc. on the screen.
I know that there are similar threads - but from what I read, most people who had bubbles had it already when they got the phone.
Has anyone else encountered this problem? Is this a case for warranty?
I find it weird that the screen suddenly loosens from the device, especially with such an expensive phone.
htXp://i64.tinypic.com/1ttv6e.jpg
htXp://i65.tinypic.com/2uopatz.jpg
Sorry for the bad photos. My phone is my only device to take photos with.
Went to the Samsung Service Center. They replaced the screen and casing as part of the warranty within less than 24h. Great service!

Does someone know what are these stains ?

Hey guys,
So as i was admiring my S7 from all angles (truly a beautiful phone) under the sunlight, i noticed something weird. Just above the front speaker grill, i noticed 2 stains in like a form of pyramide. I tried to wipe it off, but nothing. So im afraid its maybe water (since it was raining hard the past week) or i don't know, maybe humidity ? What could it be ? Its midly annoying, could it be the sign that the "waterproofing" of my phone is deficient?
take a close look
http://imgur.com/a/OMWSA
I tried differents method to try to remove it. I tried to like "sucking" it out with my mouth as i though maybe its water but nothing, i also tried to use my hairdryer and proceed to put it in front of the speaker but still nothing.
Do you think its something that could be considered serious ? should i try to repair it in a center ?
I never used it in water and i bought the phone brand new 1 month ago, case and screen protector since day 1.
Looks like the paint coating is peeling off from the front glass. This happened to my friend on her s5, and I've heard several people with s7 have the same issue.
MrDusan said:
Looks like the paint coating is peeling off from the front glass. This happened to my friend on her s5, and I've heard several people with s7 have the same issue.
Click to expand...
Click to collapse
so should i consider a screen replacement for this ? Its kinda annoying to know its here even tho the speaker works good
damsodems said:
so should i consider a screen replacement for this ? Its kinda annoying to know its here even tho the speaker works good
Click to expand...
Click to collapse
If u have warranty, take it to samsung. It's ridiculous for a 1 month old phone to already have paint peeling off issues.
I mean, that's only estethic, it won't cause any other issues, it just looks ugly.
The paint is like a sticker that is glued on the glass, and it tends somstimes to unpeel if the glue isn't applied well.
Sent from my SM-G930F using XDA-Developers Legacy app

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