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Hey guys, i got a Nexus 5 locally in Lithuania. And the next day i got it i noticed a small dot on camera, that stays in the same place always. It is not the stock sticker, and not dirt on lens, it's dust under the lens. I went to the place i got it (Two days have passed) and told them i want to replace it. They told me that they cant replace it and that they can send it to fix it. I dont want to fix a phone that is intended to be new, is there anything i can do about it guys?
Not really. Warranty only dictates that they give you a working phone. be that repair, new device or refurb - it's their call.
Just return it for money back and but another one later?
I'm not sure what the return law is over there.
Sent from my Nexus 5 using Tapatalk 2
Hey everyone,
I purchased the Nexus 5 back when it was first released. The other day I was using the phone and it all of a sudden rebooted, and became stuck in a boot loop. I called Google and they tried to help, but ended up they couldn't. They are replacing the phone, and the customer service agent told me it would be a brand new phone. He sent me a link to order the phone again, and I went through the process of ordering the phone, it gave an estimated delivery of 3 to 4 weeks. That was yesterday, and today I got an email stating it was shipped.
Since the delivery time went from 3 to 4 weeks to being delivered in 3 business days, this had me wondering if the replacements really brand new or refurbished? Anyone have any experience with returns that might know?
Its brand new.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Shoops said:
Hey everyone,
I purchased the Nexus 5 back when it was first released. The other day I was using the phone and it all of a sudden rebooted, and became stuck in a boot loop. I called Google and they tried to help, but ended up they couldn't. They are replacing the phone, and the customer service agent told me it would be a brand new phone. He sent me a link to order the phone again, and I went through the process of ordering the phone, it gave an estimated delivery of 3 to 4 weeks. That was yesterday, and today I got an email stating it was shipped.
Since the delivery time went from 3 to 4 weeks to being delivered in 3 business days, this had me wondering if the replacements really brand new or refurbished? Anyone have any experience with returns that might know?
Click to expand...
Click to collapse
It will be continued!
Sent from my Nexus 5 using Tapatalk
Shoops said:
Hey everyone,
I purchased the Nexus 5 back when it was first released. The other day I was using the phone and it all of a sudden rebooted, and became stuck in a boot loop. I called Google and they tried to help, but ended up they couldn't. They are replacing the phone, and the customer service agent told me it would be a brand new phone. He sent me a link to order the phone again, and I went through the process of ordering the phone, it gave an estimated delivery of 3 to 4 weeks. That was yesterday, and today I got an email stating it was shipped.
Since the delivery time went from 3 to 4 weeks to being delivered in 3 business days, this had me wondering if the replacements really brand new or refurbished? Anyone have any experience with returns that might know?
Click to expand...
Click to collapse
Are they requiring you to give them the original box and accessories from the defect unit in return for the replacement? Did they say that the replacement will come with new accessories? If not, then I'd assume its refurbished.
sent from my neXus 5
The customer service rep told me to remove the phone from the new box and put the old one back in and ship it back. If its one thing I've learned over the years it is that just because the customer service says they ship new ones doesn't mean that it will necessarily happen that way. I was hoping someone who has had to do a replacement might chime in on their experience. Either way I will find out Monday.
Shoops said:
The customer service rep told me to remove the phone from the new box and put the old one back in and ship it back. If its one thing I've learned over the years it is that just because the customer service says they ship new ones doesn't mean that it will necessarily happen that way. I was hoping someone who has had to do a replacement might chime in on their experience. Either way I will find out Monday.
Click to expand...
Click to collapse
I just sent mine in for warranty and they told me the same thing. The phone I received was new in the box. I put my old one back in its original box with original accessories and sent that one back. I ordered my replacement through the link in an email and got it within a week. I placed my order on the 3rd or so of this month. Sounds like yours will be new.
I had my Nexus 4 replaced last year, and then my Nexus 5 a month ago. Google doesn't deal with refurbs, they just send you brand new devices.
Received my replacement yesterday and it was indeed a brand new device. I also received the newer updated model with the larger speaker holes, and the quieter power and volume buttons. My original from release date had a lot of rattle to the volume and power buttons. So, in the end it all worked out for the better.
Based on my experience, it should be a brand new device. However once the production stops for the phone ( Like the Nexus 4) they start giving out refurbs.
eneka said:
Based on my experience, it should be a brand new device. However once the production stops for the phone ( Like the Nexus 4) they start giving out refurbs.
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Click to collapse
Good point, makes sense.
eneka said:
Based on my experience, it should be a brand new device. However once the production stops for the phone ( Like the Nexus 4) they start giving out refurbs.
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Click to collapse
Makes me wonder what they do with all the defective ones? I guess they fix them up and have them on standby for when production stops?
Shoops said:
Received my replacement yesterday and it was indeed a brand new device. I also received the newer updated model with the larger speaker holes, and the quieter power and volume buttons. My original from release date had a lot of rattle to the volume and power buttons. So, in the end it all worked out for the better.
Click to expand...
Click to collapse
There is no updated model, however. Only variations.
Sent from my Nexus 5 using Tapatalk
I ordered my Nexus brand new and it stated 3-4 weeks to ship and I received it 2 days later.
Sent from my Nexus 5 using Tapatalk
It should be brand new but you have to wait long time. It's inconvenience.
Sent from my Nexus 5 using Tapatalk
A refurb one
I bought my nexus 5 the first day it was available on google play store.
On July my phone suddenly turned off itself and never woke up, when i connected it to the charger, it was in a boot loop, i called google, they tried to troubleshoot me, but we ended up replacing it. They send me a brand new one and i was happy.
Unfortunately, last week i noticed some issues while making calls, i could listen the one i was talking with, but the other end couldn't hear me. I did some tests recording sounds with different apps, but when i reproduce them, i could only hear noise.
My speaker was apparently having problems, don't know if physical or software related, but i needed to call google assistance again. They drive me to make some tests, reboot it in safe mode, restore to factory defaults, but nothing helped. I read some articles and forums and this is a well known problem, but the rep @ google says they aren't aware of it.
In the end, they opted to replace my phone, but this time with a refurbished one, i'm afraid the phone they will send me, could have usage signs like having some scratches like a case a read in a forum. Mine was aesthetically perfect. Maybe they ran out of new phones so they started to warranty replace with refurbished ones...
juanfergc said:
I bought my nexus 5 the first day it was available on google play store.
On July my phone suddenly turned off itself and never woke up, when i connected it to the charger, it was in a boot loop, i called google, they tried to troubleshoot me, but we ended up replacing it. They send me a brand new one and i was happy.
Unfortunately, last week i noticed some issues while making calls, i could listen the one i was talking with, but the other end couldn't hear me. I did some tests recording sounds with different apps, but when i reproduce them, i could only hear noise.
My speaker was apparently having problems, don't know if physical or software related, but i needed to call google assistance again. They drive me to make some tests, reboot it in safe mode, restore to factory defaults, but nothing helped. I read some articles and forums and this is a well known problem, but the rep @ google says they aren't aware of it.
In the end, they opted to replace my phone, but this time with a refurbished one, i'm afraid the phone they will send me, could have usage signs like having some scratches like a case a read in a forum. Mine was aesthetically perfect. Maybe they ran out of new phones so they started to warranty replace with refurbished ones...
Click to expand...
Click to collapse
Yes they only replace N5s with refurbished devices now. They are supposed to be in "as new" condition so if you notice any cosmetic damage you can send it back.
juanfergc said:
I bought my nexus 5 the first day it was available on google play store.
On July my phone suddenly turned off itself and never woke up, when i connected it to the charger, it was in a boot loop, i called google, they tried to troubleshoot me, but we ended up replacing it. They send me a brand new one and i was happy.
Unfortunately, last week i noticed some issues while making calls, i could listen the one i was talking with, but the other end couldn't hear me. I did some tests recording sounds with different apps, but when i reproduce them, i could only hear noise.
My speaker was apparently having problems, don't know if physical or software related, but i needed to call google assistance again. They drive me to make some tests, reboot it in safe mode, restore to factory defaults, but nothing helped. I read some articles and forums and this is a well known problem, but the rep @ google says they aren't aware of it.
In the end, they opted to replace my phone, but this time with a refurbished one, i'm afraid the phone they will send me, could have usage signs like having some scratches like a case a read in a forum. Mine was aesthetically perfect. Maybe they ran out of new phones so they started to warranty replace with refurbished ones...
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Click to collapse
I just went through this myself. In terms of cosmetic issues, you likely have nothing to worry about. My refurb looked like brand new. Unfortunately, the original issue that it was returned to LG for (speaker issues) wasn't fixed by LG. So I'm now waiting on my 2nd refurb in a week.
bionemesis said:
I just went through this myself. In terms of cosmetic issues, you likely have nothing to worry about. My refurb looked like brand new. Unfortunately, the original issue that it was returned to LG for (speaker issues) wasn't fixed by LG. So I'm now waiting on my 2nd refurb in a week.
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I just sent in my old Nexus 5 that randomly shut off and got stuck on the boot screen and when trying to go through fast boot to recovery, the recovery was gone... nothing but a black screen.
I received a refurbished 32 gig to replace my old phone. Looks brand new, not a scratch on it. The process couldn't have been any easier.
I received two replacements the month of September, not were 403k, both sealed, with the usual screen protector on them. No signs of usage whatsoever, 100%mint. I bought the phone through Google BTW. I honestly think these are new...
vnvman said:
I received two replacements the month of September, not were 403k, both sealed, with the usual screen protector on them. No signs of usage whatsoever, 100%mint. I bought the phone through Google BTW. I honestly think these are new...
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Click to collapse
@vnvman What do you mean by "not were 403k".. I know that this means that is manufactured in 3rd month of 2014. In fact i have this number on my S/N written on my box...did yo heard something bad about 403k shipment??
.. I bought it in online shop with good reputation in my country as completely new ..all tho i have yellow tint screen.
Could it be refurb:what:
Sent from my Nexus 5
Are we really receiving refurbished LG G3???
Ordered my replacement phone on Aug 28th and didn't get it yesterday as promised. So I called ATT and they told me they were having shipping issues with DHL and that the phone is still at DHL's warehouse. I told them that was unacceptable so they sent me out another phone yesterday and it got here today . Same model, same software build number. Know I don't know if I want to restart everything over again to go through wireless charging stopping a day later. ATT says it a refurb but the phone hasen't been out long to be having this many refurbs.Right??? It has to be a new phone without the back cover, battery, and what ever else that's in the original LG box. I asked the ATT lady If I could sent back the phone, box and everything that comes in it back to start fresh to make sure it wasn't my battery as well as my phone. The lady stated that all warranty issues come with the phone only per LG. So do you really think we are getting refurb phones?
Its not impossible. Refurb dosnt mean it was broken. It could be just one of the many g3 returned after a few days because they didnt like it.
Sent from my LG-D852 using XDA Free mobile app
You'll almost always get a refurbished unit after a warranty claim. They are probably sitting on a mountain of refurbs sent back for people not liking the screen tone, or the buttons feel, or the weight of the phone... Etc... Etc... Once it leaves the store and gets returned it goes back to be 'reworked' hence the term refurbished. They RMA them, they get unpacked - inspected - tested - then repacked as you just received yours. If nothing is wrong, and it passes all cosmetic inspection criteria, then you are basically just getting a phone someone used for a day, week, maybe month and returned.
Sent from my LG-D850 using Tapatalk
Yes, 95% of replacements are refurbished. They tell you that when you call for warranty service.
Sent from my LG-D851 using Tapatalk
Att is swapping out my s5 for a g3 as soon as they get the full kit with a charger, battery, and plastic back in stock. Who knows when that will be.
Sent from my SAMSUNG-SM-G900A using XDA Premium HD app
Took me over a week to get my replacement because of DHL. I got a replacement for the wireless charging also. For some reason my phone sat in the DHL warehouse for 5 days. It seems like I have always had problems with DHL. Got my phone today and so far the wireless charging is fine for how ever it's gonna last.
It would seem they are not sitting on a mountain of them, they still can't get me one with a battery and back plate from the warranty department. I want to get this phone but I can't sit on it forever while my current phone isn't working. Sometimes I hate at&t.
Sent from my SAMSUNG-SM-G900A using XDA Premium HD app
I would have to say that most, if not all, of the back plates get scrapped during the RMA process. Very rarely do they receive the device with a back plate that's immaculate enough to ship with a refurbished phone. Consumer devices such as phones can not have any scratches, dents, or other blemishes on any Class A surface. The entire device outer shell is a Class A surface, so during the RMA process they replace a lot of cosmetic plastics. Because of that, they are likely sitting on a mountain of refurbished phones, but not back plates due to those getting scrapped at RMA intake.
**Note - I can speak with some level of authority on this matter, as I am a process engineer for an electronics contractor that builds boards and finished devices. My specific group produces medical devices, but we have other facilities that produce consumer electronics for nearly all of the major device manufacturers. ?
Sent from my LG-D850 using Tapatalk
So I have a predicament. My G3 does crazy stuff when on mobile data. Last night at dinner my G3 went from LTE to 4G to E to G then after about 5 mins went back to 4G and occasionally back to E. Mean while my wife's GS5 had LTE the whole time
I've already tried a new Sim card and that didn't fix anything. Other than the mobile data my phone is fine, I hate to have it replaced and end up with a refurb that does the same thing.
What should I do? Are all the G3s this bad with mobile data? Or is mine screwed up?
atistang said:
So I have a predicament. My G3 does crazy stuff when on mobile data. Last night at dinner my G3 went from LTE to 4G to E to G then after about 5 mins went back to 4G and occasionally back to E. Mean while my wife's GS5 had LTE the whole time
I've already tried a new Sim card and that didn't fix anything. Other than the mobile data my phone is fine, I hate to have it replaced and end up with a refurb that does the same thing.
What should I do? Are all the G3s this bad with mobile data? Or is mine screwed up?
Click to expand...
Click to collapse
Have you tried reloading the factory image. There is a thread in the general section on reloading back to stock. Its pretty easy and if you donr want to chance a refurb then give it a shot.
http://forum.xda-developers.com/showthread.php?t=2820827
So while awaiting the fix to land in the UK I have been playing with the settings and found its most white/natural with The RGB scales all the way down. Thats red green and blue all the way down. Still have a slight red hue on the edges but not as bad. Fo we have any idea whe the uk will get the update? My device is unlocked. Thanks
steve17harris said:
So while awaiting the fix to land in the UK I have been playing with the settings and found its most white/natural with The RGB scales all the way down. Thats red green and blue all the way down. Still have a slight red hue on the edges but not as bad. Fo we have any idea whe the uk will get the update? My device is unlocked. Thanks
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Click to collapse
I'm waiting patiently too with my sim free s8+ . My pink hue is around the right side edge and abit at the bottom edge the rest of the phone is ok
steve17harris said:
So while awaiting the fix to land in the UK I have been playing with the settings and found its most white/natural with The RGB scales all the way down. Thats red green and blue all the way down. Still have a slight red hue on the edges but not as bad. Fo we have any idea whe the uk will get the update? My device is unlocked. Thanks
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Click to collapse
I am on my second s8 plus .first one had yellow tint on the bottom half of the screen. Phone number 2 has the red screen issue.
I spoke with samsung today and I was told the update for the uk is coming in the next 2 weeks . A hour later I phoned back and told them I want my phone replaced
And was told I would get a new one on Tuesday.
The update only works in adaptive mode and some people have reported that the issue still remains after the update and others are happy with the fix .
If my 3rd s8 plus has any issues it's refund time for me . Not paying nearly £800 for a subpar product . For that money the phone has to be spot on and if samsung can't make the screen perfect that should reflect on the price . 499 at the most .
@tredstone79 i got mine through carphone warehouse on upgrade. Do i have to go through them or through samsung direct do you know? Thanks
My update came through about 2 hours ago. On EE
I have called samsung uk who straight away are delivering a new one tommorow. As you say the update just helps in adaptive mode and the others are still red as you say. If it doesnt work again then il get a refund if i can.
steve17harris said:
@tredstone79 i got mine through carphone warehouse on upgrade. Do i have to go through them or through samsung direct do you know? Thanks
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Hi Steve. I dealt with car phone warehouse when I had the s6 plus that had a yellow tint .
I went in store and none of the staff would admit the screen was yellow .they said if they return it to samsung and they find no fault car phone has to pay out of there own pocket.
They advised me to take it to a samsung store and have it checked out but the samsung store couldn't help me because I didn't buy it from them.so in the end I sold it on eBay. Car phone is a terrible place to buy a phone from.
I purchased my s8 direct from Samsung uk online .I phoned them about the red tint and said I wasn't happy and they are collecting mine on Tuesday and at the same time giving me my new phone. So it's a front door exchange.
If you need to return yours to Car phone insist on a exchange and not a repair. I wasn't even tempted to deal with Car phone when they offered the free speaker for buying the s8.
tredstone79 said:
Hi Steve. I dealt with car phone warehouse when I had the s6 plus that had a yellow tint .
I went in store and none of the staff would admit the screen was yellow .they said if they return it to samsung and they find no fault car phone has to pay out of there own pocket.
They advised me to take it to a samsung store and have it checked out but the samsung store couldn't help me because I didn't buy it from them.so in the end I sold it on eBay. Car phone is a terrible place to buy a phone from.
I purchased my s8 direct from Samsung uk online .I phoned them about the red tint and said I wasn't happy and they are collecting mine on Tuesday and at the same time giving me my new phone. So it's a front door exchange.
If you need to return yours to Car phone insist on a exchange and not a repair. I wasn't even tempted to deal with Car phone when they offered the free speaker for buying the s8.
Click to expand...
Click to collapse
Yes i rang samsung who are coming tommorow to exchange. Even tho i got it through carphone. Il keep you updated.
UK update for XEU came out today
tredstone79 said:
I am on my second s8 plus .first one had yellow tint on the bottom half of the screen. Phone number 2 has the red screen issue.
I spoke with samsung today and I was told the update for the uk is coming in the next 2 weeks . A hour later I phoned back and told them I want my phone replaced
And was told I would get a new one on Tuesday.
The update only works in adaptive mode and some people have reported that the issue still remains after the update and others are happy with the fix .
If my 3rd s8 plus has any issues it's refund time for me . Not paying nearly £800 for a subpar product . For that money the phone has to be spot on and if samsung can't make the screen perfect that should reflect on the price . 499 at the most .
Click to expand...
Click to collapse
Same here 2nf one was worse than the first one. I was supposed to get a replacement on 5th now news of it till now. Called many times and been irritated by their incompetence. They said phone has been posted but dunno whose fault is it. Ups or their own
I had the update today
Sent from my SM-G955F using XDA-Developers Legacy app
rowbaggie22 said:
I had the update today
Sent from my SM-G955F using XDA-Developers Legacy app
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Click to collapse
is yours the sim free model ?
I got mine replaced twice.
First time it was dropping calls randomly but screen was perfect, replacement came with the terrible red tint issue and finally third replacement is fine.
Very happy with it now., i'm considering flashing stock rom.
tredstone79 said:
is yours the sim free model ?
Click to expand...
Click to collapse
Got it off sky mobile uk
Sent from my SM-G955F using XDA-Developers Legacy app
Got the update last night too, on 3 but pretty sure their phones are unlocked so not sure if that makes a difference.
It has seemed to solve the problem after a bit of fiddling though. First reboot took forever though thought the thing had died
I've got the update come through this morning but nothing wrong with my screen should I still update anyone know please?
Yeah update as it has other fixes. It won't change your display unless you play with settings.
I've received it - first last week adds some RGB customisations and this one today adds curve customisations. However my screen is fine.
i flashed mine to EVR (UK EE) and got the updated straight away. seems that carriers aren't necessarily in the dark ages this time around?
I think carriers are getting hassle from customers so worked quicker to get it out.
Hey all,
I'm getting sent a replacement from Google due to my current device having a faulty power button. (It works whenever it feels like it)
Are the refurbished phones clean looking like new phones? I love the look of the phone itself and have had bad experiences with refurbs (HTC).
And since it's from the Google Store, it's still rootable?
I would assume yes it's still Rootable. The refurbished units are good but I notice there was two scratches on the edge of the housing with mine. I assume it was there due to a previous screen replacement.
Should still be rootable..
If the phone you sent them was a Google bought phone yes it is rootable. If you sent them a Verizon phone probably not.
I haven't gotten a refurbished Pixel. Luckily I haven't needed it, but I did get a refurbished Nexus 5X because it boot looped, and it looked brand new.
I just received a refurbished phone and I wouldn't have even been able to tell it wasn't brand new.
Thanks everyone for replying. I received my refurbished unit and like everyone said, it looked brand new! Only issue was that Sprint was unable to get it working on their Network. For some reason, the IMEI and the MEID were entirely different. I went through 4 techs before the last one informed me that those two numbers should only be off by one, and mine were entirely different. So, Google is sending me out another refurbished one.
Wish me luck. ?
Good luck. I am going on my 4th replacement. First 2 couldn't lock onto gps satellites and my current phone died while on a road trip. I haven't rooted or modded my device and use the chargers+cables I bought from Google. There are only 2 months left for the warranty and afraid I will have an 800 dollar brick after the warranty expires.
Sent from my Nexus 7 using XDA-Developers Legacy app