Related
So yesterday I went to best buy hoping to get my nexus s replaced it has been suffering from random reboots and a purple tinge on the screen, as I explained this the kind lady explained they had to ship it out to a repair center. Pardon me if I am wrong but I was under the impression that I bought this plan so I didn't have to go through a loaner phone and wait a week for my phone to be fixed
TL;DR my phone had problems, they said they needed to ship it off
Best Buy actually fixes your phone. I was told by my sales rep that you get a loaner.
Sent from my SPH-D700 using XDA App
Hmm I've always read here that you can just walk in and they will replace it
If you go to a best buy that activates tmo then you get a loaner phone. If not you don't get a loaner but they will send it in. When I turned mine in they were doing rapid exchange. You just give them the phone without sim case or battery and then in 3 business days you get a shrink wrapped nexus s box and new phone and accessories. Couldn't be happier with the black tie protection. Now I have 2 sets of accessories and 2 back plates and batteries.
Edit: best buy didn't fix my phone. I got a new one in exchange for the old one because with rapid exchange they are calling in a new one before your old one is even on the mail truck back to their warehouse. If they were actually fixing your phone it would take weeks to get your phone back.
Edit 2: if you are within your 30 day exchange period they will do an in store replacement. If you are out of that time period and have the black tie, then you have to do it the way I explained above.
Sent from my Nexus S using XDA App
Perfect thank you. I mean unless they change the screen etc the can't fix it so I guess a new one lol.
It appears my ns has uneven screen burn in on its display were the black status bar is,so am thinking about using my bb black tie protection to get repaired or replaced, just wanting to know other ppl experiences with Bestbuy ,before I put my nexi in there hands...
Sent from my Nexus S using XDA App
They fixed it. It is annoying to lose your phone while it's being repaired, though. As far as I know they don't do rapid exchange for the Nexus S yet, so you basically give it to them and it's up to 30 days before you get it back (mine took about ten days). In the meantime you have to use either a super basic loaner phone or whatever else you have lying around.
So yeah, no complaints about the repair itself, but just be aware you're not going to get handed another NS to use while it's gone. Oh, and also, they'll probably take off your screen protector in the store before they accept the phone (and since your screen has the issue, you're probably liable to not get it back if they don't), so if you ever plan on using it again you're probably best off removing it yourself beforehand so you can store it appropriately.
Addendum: Oh, and if you bring it into the store, don't waste your time standing in the Geek Squad line; just bring it to the Mobile department. All they'll take is the phone itself, so don't bother bringing your case/battery cover/battery/SIM card along unless you want to show the sales rep the problem for some reason.
Thanks,yea this is gona suck...didn't notice it till the update and it toned the screen brightness down..oh well..
Sent from my Nexus S using XDA App
Used it when I cracked my screen on my dell streak. This was before they did rapid exchanges. Took 3 weeks and they did a good job, they even threw in an extra battery cover and 16gb SD card!
I was told that all claims would be rapid exchange now, which is 3-5 days.
Overall, it was a good experience for me. But 9.99/mo. isn't too bad considering there's no deductible.
Sent from my Nexus S 4G using Tapatalk
I just got my Nexus last night and they told me also that they have the new rapid return policy which won't take longer than 3-5 days to get your phone replaced. It kind of sucks if you get your phone stolen or lose it though, then your screwed.
dazednconfused1144 said:
I just got my Nexus last night and they told me also that they have the new rapid return policy which won't take longer than 3-5 days to get your phone replaced.
Click to expand...
Click to collapse
Did they explicitly tell you that the option was available for your phone? I get the impression from hanging around the store that they tell everyone about rapid exchange, when in reality it's still being rolled out and is thus unavailable for some phones.
Unfortunately after 3 days use, cracked screen. A fall on the cement with a case on it, but it was too much.
Sad day. Hopefully replacement parts might be available sóon
Same happened to me just now.
I dropped it (with the HTC case on), and the screen cracked.
The drop was about 1 meter :-/
I feel sick now...
hek.je said:
Same happened to me just now.
I dropped it (with the HTC case on), and the screen cracked.
The drop was about 1 meter :-/
I feel sick now...
Click to expand...
Click to collapse
Same for me, was out walking the dog and the lead pushed the phone out of my pocket. Landed on the top left corner I think at first glance was fine barely even a mark on the case but when I got home and put the phone down that there was a weird reflection and turned the screen on and saw a crack going a cross from top left to just over the power button.
Have contacted HTC to arrange a repair which is chareable as they seemingly void the warranty when the screen is cracked...better get warranty back on it after they fix it.
I was just about ready to sell my u11 thankfully still got it so using it now altho complete stock sucks lol and had relocked bootloader so no warning screen on boot sigh....
Hmm I contacted HTC (Netherlands), and they told me that it's not under warranty.
I'm going to call again on monday and try again!
The crack on my phone runs from the power button down to the left bottom side.
hek.je said:
Hmm I contacted HTC (Netherlands), and they told me that it's not under warranty.
I'm going to call again on monday and try again!
The crack on my phone runs from the power button down to the left bottom side.
Click to expand...
Click to collapse
Warranty don't cover user fault. I mean, if the phone shipped damged than you can get it cover.
Sent from my HTC U12+ using Tapatalk
I have just got the quote for repair my screen, not the actual quote as they still can't give me a the proper ticket number etc.
The cost for me to ahve the screen replaced is £285 which is almost 50% of what I paid...not bad ehh. Think this will be my last HTC phone have had them for years but losing my phone and then a ridiculous repair cost is not good.
Jump1ng said:
I have just got the quote for repair my screen, not the actual quote as they still can't give me a the proper ticket number etc.
The cost for me to ahve the screen replaced is £285 which is almost 50% of what I paid...not bad ehh. Think this will be my last HTC phone have had them for years but losing my phone and then a ridiculous repair cost is not good.
Click to expand...
Click to collapse
Well that price tag is the same with every other manufacturer. So it's something you would have had to deal with on a Sammy or OP as well... it's nothing ridiculous actually. That's why I took care to get mine insured as soon as it arrived.
Sent from my HTC U12+ using XDA Labs
5m4r7ph0n36uru said:
Well that price tag is the same with every other manufacturer. So it's something you would have had to deal with on a Sammy or OP as well... it's nothing ridiculous actually. That's why I took care to get mine insured as soon as it arrived.
Sent from my HTC U12+ using XDA Labs
Click to expand...
Click to collapse
Yeah but the best thing is that the phone been in the repair centre since the 13th and still haven't got the actual quote so I can't even pay it and they never got me the UPS return label so I also had to pay for the shipping back to the factory.
Been in touch with the support for every day for well over a week and still not actually got a proper ticket number that I can track and just keep getting a new ticket number that doesn't work plus mixing up the serial number.
So think this will be the last HTC phone for me as my U11 that was faulty when I got it also took weeks to get replaced as they kept saying they where going to try and repair it.
Jump1ng said:
Yeah but the best thing is that the phone been in the repair centre since the 13th and still haven't got the actual quote so I can't even pay it and they never got me the UPS return label so I also had to pay for the shipping back to the factory.
Been in touch with the support for every day for well over a week and still not actually got a proper ticket number that I can track and just keep getting a new ticket number that doesn't work plus mixing up the serial number.
So think this will be the last HTC phone for me as my U11 that was faulty when I got it also took weeks to get replaced as they kept saying they where going to try and repair it.
Click to expand...
Click to collapse
Well that's standard. Spar parts need to be delivered to the partners in the specific regions. Such things always take 4 - 6 weeks after the first devices shipped. Some manufacturers even need 8 to 10 weeks to provide the needed parts and prices.
Sent from my HTC U12+ using XDA Labs
so any news on spare parts, i allready ordered a new back for my 5 days old u12+ but one day after i ordered it i need allso a new display, it fell from about 30 cm height on the ground and i was shocked thatthe display broke alltough it was in the original case
lousy performance by htc after the tank of a phone htc 10
Can't believe it happened to me. My U12+ fell out of my pocket -- maybe three feet -- and shattered!! I'd been using it in the wild for just four days. Had it in the case that came with the phone. (The case I planned to use is arriving tomorrow.)
I'm horrified. This phone can't be dropped three feet?? It's defective by design.
Now, the aftermatch. I contacted HTC US and they said they wouldn't touch it because I have the Hong Kong variant. I'm supposed to coordinate with HTC Hong Kong. The repair shop up the street said they could fix it for $150 if I was willing to wait two weeks for parts, so I'm trying that.
Insult to injury, I thought I had insurance, but it doesn't kick in because T-Mobile hadn't registered the phone.
Will keep everyone posted about the repair. It would be great if there was a cheaper third-party option.
pixelvisions said:
Can't believe it happened to me. My U12+ fell out of my pocket -- maybe three feet -- and shattered!! I'd been using it in the wild for just four days. Had it in the case that came with the phone. (The case I planned to use is arriving tomorrow.)
I'm horrified. This phone can't be dropped three feet?? It's defective by design.
Now, the aftermatch. I contacted HTC US and they said they wouldn't touch it because I have the Hong Kong variant. I'm supposed to coordinate with HTC Hong Kong. The repair shop up the street said they could fix it for $150 if I was willing to wait two weeks for parts, so I'm trying that.
Insult to injury, I thought I had insurance, but it doesn't kick in because T-Mobile hadn't registered the phone.
Will keep everyone posted about the repair. It would be great if there was a cheaper third-party option.
Click to expand...
Click to collapse
Good luck on the repair. I would see if a repair shop locally could repair it. I just had a sub par experience with the USA HTC repair department recently. I bricked my phone and decided to send it back to HTC to see if they could revive the phone. After 5 weeks they sent it back to me and it still was not working correctly. I decided to see if I could resolve the issue which I was able to. Thank goodness. I would have hated to send the phone back to HTC for nothing again.
mauiblue said:
Good luck on the repair. I would see if a repair shop locally could repair it. I just had a sub par experience with the USA HTC repair department recently. I bricked my phone and decided to send it back to HTC to see if they could revive the phone. After 5 weeks they sent it back to me and it still was not working correctly. I decided to see if I could resolve the issue which I was able to. Thank goodness. I would have hated to send the phone back to HTC for nothing again.
Click to expand...
Click to collapse
Man! Make me nervous when reading this lol. The warranty on HTC device isn't up to it standard.
Sent from my HTC U12+ using Tapatalk
I'm sorry if I made you feel uneasy but I figure just wanted to give you a head's up on HTC repair service. I found another thread on this particular topic and it was disappointing to read all the issues customers had with HTC repair (USA).
next time if you have a warranty issue, you can try asking the HTC DACH contact on facebook/twitter... they are actually replying properly and maybe even able to help properly. it's sad to see so many bad things with USA repair as in Europe it's quite good...but also depends on if you are in contact with them per private message or just via e-mail... via private message on facebook it works out much better
Two and half weeks later, the local repair shop tells me they ordered the wrong part (probably for the U12 Life) and worse they are unable to source a U12+ replacement screen anywhere in the world. I can't find a place to buy one either, with the sole exception of an Indian supplier asking more than $300.
Does anyone know where one can buy a replacement screen? Or how much HTC charges for repair? If it's more than $200 I'm giving up on this.
pixelvisions said:
Two and half weeks later, the local repair shop tells me they ordered the wrong part (probably for the U12 Life) and worse they are unable to source a U12+ replacement screen anywhere in the world. I can't find a place to buy one either, with the sole exception of an Indian supplier asking more than $300.
Does anyone know where one can buy a replacement screen? Or how much HTC charges for repair? If it's more than $200 I'm giving up on this.
Click to expand...
Click to collapse
Just happened to me, over the phone they quoted me $2-300, but it could be more or less after sending it in. I asked what is the point of a warranty and they said it's only software issues, and it doesn't cover user damages like cracked screens. Anyways, you and I are sinking in the same boat, with HTC not selling any screens themselves, or providing other alternatives besides their own repair center. Scam company at this point
HTC cracked screen repair update:
1. I sent HTC my U12+ to repair due to a cracked screen.
2. They email me asking for a credit card to charge for the repair ($200). They asked me to call them. They did not provide a phone number.
3. I called and they ultimately said someone will call me back in 24-48 hours to take payment because they can't take payment.
4. When asked how long it will take to repair once they have payment, he said they usually take 3 week from the time they receive the phone.
It's been 7+ weeks since they received the phone.
How do I get in touch with the Indian dude, I'll spend the 300 to look at the screen without cracks. Guess I got lucky if you call it that, everything works and the cracks aren't that bad but it is disconcerting that a screen can't be had anywhere.
VidJunky said:
How do I get in touch with the Indian dude, I'll spend the 300 to look at the screen without cracks. Guess I got lucky if you call it that, everything works and the cracks aren't that bad but it is disconcerting that a screen can't be had anywhere.
Click to expand...
Click to collapse
A website called "cellspare" sells the screen, but it's $339. I made the resolve to wait two months and see if screens are cheaper.
Anyone else broken their screen? Was golfing and hit a big bump and the phone fell out and hit the concrete. There are now several cracks through it but everything works fine. Luckily I bought the 6 month warranty but has anyone gone thru this? Website says 7-9 days. They offer no temporary replacement but I still have my old Samsung S8+. Not sure what other people would do in this situation.
I just chatted in and apparently I never activated my 6 month protection plan on the device. They had me contact Servify who said it is activated and the repair process goes through them not One Plus. This is strange
Also said the 6 month protection plan is a one time use so its void after this.
By the way this case was on it. No back glass damage and the bezel has one tiny chip in it that Im not worried about. I think it hit there initially
https://www.amazon.com/gp/product/B07RSJP1H4/
I broke My OP7 pro and sent it in for repair from Denmark to Poland through Oneplus
Price is aprox 164 euro
The repairdate is sofar estimated to 12 days from arrival to workshop(I'm still waiting that they start repairing)
dropped mine on the concrete on a parking lot..3 cracks on 3 corners
long story short: sent it for repair to the netherlands and after 1 week i got it back
i payed around 200€ and everything got replaced ( no warranty of course)
6 month warranty was $39, deductible is $49 so Im saving a little. Although they haven't asked for that $49 yet
Repair was approved by One Plus. Got a prepaid overnight FedEX shipping label, phone is going to the Acer Repair Center in TX. Now I need to backup everything ughhhh
I guess on the bright side I get to use my S8+ camera again haha
Bummer, but good they will repair it...
Think I have everything backed up. Dropping it off tonight
First time I ever broke a phone was with my 7 Pro I think it ended up being $227 or 247 total after everything to send to them, repair screen, and send back. No warranty obviously since again... Never even came close to breaking a phone prior to this one... But I've also always had Samsung devices with protecting cases. I kinda skimped on it this time so 100% my fault.
Who Am I? said:
By the way this case was on it. No back glass damage and the bezel has one tiny chip in it that Im not worried about. I think it hit there initially
https://www.amazon.com/gp/product/B07RSJP1H4/
Click to expand...
Click to collapse
i had that case for 2 hours. it feels so nice but its so damn slippery. i returned it asap. using a encased scorpio, and am currently customizing a rhinoshield solidsuit.
Wow I have no complaints about the case. Not slippery at all!
Phone was delivered this morning and 9 minutes later One Plus said it was delivered. An hour later I get an email from Acer saying I need a new LCD Assembly and its $223.32US. I call and talk to the lady and tell her I have the warranty. She says they dont handle warranty claims and I need to send it to Servify. So they are overnighting it back to me so I can send it to Servify. Fun stuff
strictlyphat said:
i had that case for 2 hours. it feels so nice but its so damn slippery. i returned it asap. using a encased scorpio, and am currently customizing a rhinoshield solidsuit.
Click to expand...
Click to collapse
Even more slippery than the supplies case? I swear to God,that the factory supplied case is like a bar of soap.
Sent from my GM1917 using Tapatalk
Who Am I? said:
Wow I have no complaints about the case. Not slippery at all!
Phone was delivered this morning and 9 minutes later One Plus said it was delivered. An hour later I get an email from Acer saying I need a new LCD Assembly and its $223.32US. I call and talk to the lady and tell her I have the warranty. She says they dont handle warranty claims and I need to send it to Servify. So they are overnighting it back to me so I can send it to Servify. Fun stuff
Click to expand...
Click to collapse
They have a dedicated app...
Sent from my GM1917 using Tapatalk
Limeybastard said:
Even more slippery than the supplies case? I swear to God,that the factory supplied case is like a bar of soap.
Click to expand...
Click to collapse
On to of the fact that there is no lip on this one. Almost like using nothing in it. Feels great but no protection
Just use ringke fusion x from now on, its the best case i might have dropped my phone twice and the phone is perfectly fine.
Servify emailed me 8 questions on Weds and I sent it back. Going on 48 hours since I sent it in and still no shipping label
I shipped it out on Aug 19th and just got a shipping notification today that its headed back to me. Ridiculous.
Got the phone back today so it took 17 days and 20+ emails with Servify. Screen is fixed and it also looks like they replaced the bezel. No damage anywhere and there was a film on the new screen. Phone was on when I checked it and all my settings remained. I hid 25 apps in the side drawer with a password and they were all still there. Text messages still there so it doesn't appear that they reset anything.
I opened my gallery and Im missing about 3 months of photos though and the ones that are there are dated August 12th when I took them May 25th. I backed up those photos so moving them back now but why would they be gone and the few that remain are dated wrong? Did they reset the device to an earlier date? Or did they give me a refurbished/new phone and port everything they could over ? I just checked the old IMEI versus this one and its the same
Servify is now telling me that the warranty is void and I cant get another one. Contacting One Plus next
Who Am I? said:
Got the phone back today so it took 17 days and 20+ emails with Servify. Screen is fixed and it also looks like they replaced the bezel. No damage anywhere and there was a film on the new screen. Phone was on when I checked it and all my settings remained. I hid 25 apps in the side drawer with a password and they were all still there. Text messages still there so it doesn't appear that they reset anything.
I opened my gallery and Im missing about 3 months of photos though and the ones that are there are dated August 12th when I took them May 25th. I backed up those photos so moving them back now but why would they be gone and the few that remain are dated wrong? Did they reset the device to an earlier date? Or did they give me a refurbished/new phone and port everything they could over ? I just checked the old IMEI versus this one and its the same
Servify is now telling me that the warranty is void and I cant get another one. Contacting One Plus next
Click to expand...
Click to collapse
So how much did this end up costing you overall? Or is that what you are currently contending?
$49, the deductible
Hi I have the pixel 5. I seem to be having serious connectivity issues with this phone. I have a replacement unit on the way. But I wanted to know if this is a common problem with this phone.
When I moved into my current residence I was using the nexus 6p and I have had every pixel xl in the line up to my current pixel 5. All phones were on Google Fi. I never had issues with connection till I got the 5. My wife's phone is the pixel 3a xl and she will have almost full service while mine has none at all.
It is weird. I will be on 5g then it will drop service and sometimes It will show that the phone has reception and say 5g but the little x is in the reception box. Signal spy will say I'm connected to TMobile but I get nothing. And yes we have decent 5g and strong lte here. As I said above my wife's pixel 3a xl gets almost full lte service. I don't know if it's because 5g is still new or if it's because of the downgraded processor maybe. Anyway is anyone else experiencing this? Does anyone have any possible solutions to this? I am thinking that maybe the phone is getting stuck on 5g when it should go to lte. So I am going to try shutting 5g off using the dialer menu.
uBreakiFix replaced my motherboard after it bricked about a month ago. Before that I had no problems at all. Now my proximity sensor is always on and I lose signal several times a day. A reboot helps, but only for a while.
JimSmith94 said:
uBreakiFix replaced my motherboard after it bricked about a month ago. Before that I had no problems at all. Now my proximity sensor is always on and I lose signal several times a day. A reboot helps, but only for a while.
Click to expand...
Click to collapse
Hey Jimsmith did you have issues with connectivity before they replaced your motherboard? Also I gotta be honest I know ubreakifix is a authorized repair shop but I was not impressed with their work. I had a new battery put in my nexus 6p and it did nothing to fix the problem I also had a new motherboard put in my galaxy s2 and I had problems with it. But go figure I went to a little shop near my house and had a new screen put on my note 2 and one of my galaxy s5's and it worked great with no problems. After my issue with the nexus 6p I have always gotten the extended device protection from fi. Now google fixes my issues. I recommend doing that.
mojorisin7178 said:
Hey Jimsmith did you have issues with connectivity before they replaced your motherboard? Also I gotta be honest I know ubreakifix is a authorized repair shop but I was not impressed with their work. I had a new battery put in my nexus 6p and it did nothing to fix the problem I also had a new motherboard put in my galaxy s2 and I had problems with it. But go figure I went to a little shop near my house and had a new screen put on my note 2 and one of my galaxy s5's and it worked great with no problems. After my issue with the nexus 6p I have always gotten the extended device protection from fi. Now google fixes my issues. I recommend doing that.
Click to expand...
Click to collapse
No problems at all prior to the motherboard replacement. I finally got around to calling the store that replaced it and they said to contact Google. They couldn't find the new motherboard's IMEI in their system so now I have to go back to the store to have them inspect it, create another work order, and put the IMEI into Google's shared database.
The motherboards are severely backordered. It took them 12 days to get the first one and they said it's months long now! I'm going to insist on a replacement, I just hope it won't be refurbished.
JimSmith94 said:
No problems at all prior to the motherboard replacement. I finally got around to calling the store that replaced it and they said to contact Google. They couldn't find the new motherboard's IMEI in their system so now I have to go back to the store to have them inspect it, create another work order, and put the IMEI into Google's shared database.
The motherboards are severely backordered. It took them 12 days to get the first one and they said it's months long now! I'm going to insist on a replacement, I just hope it won't be refurbished.
Click to expand...
Click to collapse
How long you have the phone? There is a 1 year RMA I believe. But be careful I only have this phone for 2 months and they tried telling me I had to pay a deductible for my device protection. I had to say wait a minute device protection is for when you make a.mistake and cause issues with the phone like when I dropped my pixel 3a in a bowl of soup woopsie that's my fault not there's. But my pixel 5 came out of the box went into a speigen cases.with a speigen screen protector and stayed that way. I didn't drop, bang, smack,drop in water or anything else. Therefore I want a manufacturer warranty not device protection.
I only know because my wife is in customer service and she always says the more you are a **** the more you get what you want. So I tried that and I was respectful but 5old them how I feel and got what I believed I deserve. I think they call that being assertive or something right?
Did you get the phone from Google store or from Fi or one of the carriers or a third party seller? Because that matters too. Good luck I hope you get it sorted out brother.
mojorisin7178 said:
How long you have the phone? There is a 1 year RMA I believe. But be careful I only have this phone for 2 months and they tried telling me I had to pay a deductible for my device protection. I had to say wait a minute device protection is for when you make a.mistake and cause issues with the phone like when I dropped my pixel 3a in a bowl of soup woopsie that's my fault not there's. But my pixel 5 came out of the box went into a speigen cases.with a speigen screen protector and stayed that way. I didn't drop, bang, smack,drop in water or anything else. Therefore I want a manufacturer warranty not device protection.
I only know because my wife is in customer service and she always says the more you are a **** the more you get what you want. So I tried that and I was respectful but 5old them how I feel and got what I believed I deserve. I think they call that being assertive or something right?
Did you get the phone from Google store or from Fi or one of the carriers or a third party seller? Because that matters too. Good luck I hope you get it sorted out brother.
Click to expand...
Click to collapse
I bought it last November from Best Buy. Google had no problem fixing it under warranty for being bricked, and the warranty still lasts for a year from purchase. I have sent the requested information to Google and am waiting for the replacement authorization to complete and my hopefully new phone to ship.