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Hey everyone,
I purchased the Nexus 5 back when it was first released. The other day I was using the phone and it all of a sudden rebooted, and became stuck in a boot loop. I called Google and they tried to help, but ended up they couldn't. They are replacing the phone, and the customer service agent told me it would be a brand new phone. He sent me a link to order the phone again, and I went through the process of ordering the phone, it gave an estimated delivery of 3 to 4 weeks. That was yesterday, and today I got an email stating it was shipped.
Since the delivery time went from 3 to 4 weeks to being delivered in 3 business days, this had me wondering if the replacements really brand new or refurbished? Anyone have any experience with returns that might know?
Its brand new.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Shoops said:
Hey everyone,
I purchased the Nexus 5 back when it was first released. The other day I was using the phone and it all of a sudden rebooted, and became stuck in a boot loop. I called Google and they tried to help, but ended up they couldn't. They are replacing the phone, and the customer service agent told me it would be a brand new phone. He sent me a link to order the phone again, and I went through the process of ordering the phone, it gave an estimated delivery of 3 to 4 weeks. That was yesterday, and today I got an email stating it was shipped.
Since the delivery time went from 3 to 4 weeks to being delivered in 3 business days, this had me wondering if the replacements really brand new or refurbished? Anyone have any experience with returns that might know?
Click to expand...
Click to collapse
It will be continued!
Sent from my Nexus 5 using Tapatalk
Shoops said:
Hey everyone,
I purchased the Nexus 5 back when it was first released. The other day I was using the phone and it all of a sudden rebooted, and became stuck in a boot loop. I called Google and they tried to help, but ended up they couldn't. They are replacing the phone, and the customer service agent told me it would be a brand new phone. He sent me a link to order the phone again, and I went through the process of ordering the phone, it gave an estimated delivery of 3 to 4 weeks. That was yesterday, and today I got an email stating it was shipped.
Since the delivery time went from 3 to 4 weeks to being delivered in 3 business days, this had me wondering if the replacements really brand new or refurbished? Anyone have any experience with returns that might know?
Click to expand...
Click to collapse
Are they requiring you to give them the original box and accessories from the defect unit in return for the replacement? Did they say that the replacement will come with new accessories? If not, then I'd assume its refurbished.
sent from my neXus 5
The customer service rep told me to remove the phone from the new box and put the old one back in and ship it back. If its one thing I've learned over the years it is that just because the customer service says they ship new ones doesn't mean that it will necessarily happen that way. I was hoping someone who has had to do a replacement might chime in on their experience. Either way I will find out Monday.
Shoops said:
The customer service rep told me to remove the phone from the new box and put the old one back in and ship it back. If its one thing I've learned over the years it is that just because the customer service says they ship new ones doesn't mean that it will necessarily happen that way. I was hoping someone who has had to do a replacement might chime in on their experience. Either way I will find out Monday.
Click to expand...
Click to collapse
I just sent mine in for warranty and they told me the same thing. The phone I received was new in the box. I put my old one back in its original box with original accessories and sent that one back. I ordered my replacement through the link in an email and got it within a week. I placed my order on the 3rd or so of this month. Sounds like yours will be new.
I had my Nexus 4 replaced last year, and then my Nexus 5 a month ago. Google doesn't deal with refurbs, they just send you brand new devices.
Received my replacement yesterday and it was indeed a brand new device. I also received the newer updated model with the larger speaker holes, and the quieter power and volume buttons. My original from release date had a lot of rattle to the volume and power buttons. So, in the end it all worked out for the better.
Based on my experience, it should be a brand new device. However once the production stops for the phone ( Like the Nexus 4) they start giving out refurbs.
eneka said:
Based on my experience, it should be a brand new device. However once the production stops for the phone ( Like the Nexus 4) they start giving out refurbs.
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Click to collapse
Good point, makes sense.
eneka said:
Based on my experience, it should be a brand new device. However once the production stops for the phone ( Like the Nexus 4) they start giving out refurbs.
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Click to collapse
Makes me wonder what they do with all the defective ones? I guess they fix them up and have them on standby for when production stops?
Shoops said:
Received my replacement yesterday and it was indeed a brand new device. I also received the newer updated model with the larger speaker holes, and the quieter power and volume buttons. My original from release date had a lot of rattle to the volume and power buttons. So, in the end it all worked out for the better.
Click to expand...
Click to collapse
There is no updated model, however. Only variations.
Sent from my Nexus 5 using Tapatalk
I ordered my Nexus brand new and it stated 3-4 weeks to ship and I received it 2 days later.
Sent from my Nexus 5 using Tapatalk
It should be brand new but you have to wait long time. It's inconvenience.
Sent from my Nexus 5 using Tapatalk
A refurb one
I bought my nexus 5 the first day it was available on google play store.
On July my phone suddenly turned off itself and never woke up, when i connected it to the charger, it was in a boot loop, i called google, they tried to troubleshoot me, but we ended up replacing it. They send me a brand new one and i was happy.
Unfortunately, last week i noticed some issues while making calls, i could listen the one i was talking with, but the other end couldn't hear me. I did some tests recording sounds with different apps, but when i reproduce them, i could only hear noise.
My speaker was apparently having problems, don't know if physical or software related, but i needed to call google assistance again. They drive me to make some tests, reboot it in safe mode, restore to factory defaults, but nothing helped. I read some articles and forums and this is a well known problem, but the rep @ google says they aren't aware of it.
In the end, they opted to replace my phone, but this time with a refurbished one, i'm afraid the phone they will send me, could have usage signs like having some scratches like a case a read in a forum. Mine was aesthetically perfect. Maybe they ran out of new phones so they started to warranty replace with refurbished ones...
juanfergc said:
I bought my nexus 5 the first day it was available on google play store.
On July my phone suddenly turned off itself and never woke up, when i connected it to the charger, it was in a boot loop, i called google, they tried to troubleshoot me, but we ended up replacing it. They send me a brand new one and i was happy.
Unfortunately, last week i noticed some issues while making calls, i could listen the one i was talking with, but the other end couldn't hear me. I did some tests recording sounds with different apps, but when i reproduce them, i could only hear noise.
My speaker was apparently having problems, don't know if physical or software related, but i needed to call google assistance again. They drive me to make some tests, reboot it in safe mode, restore to factory defaults, but nothing helped. I read some articles and forums and this is a well known problem, but the rep @ google says they aren't aware of it.
In the end, they opted to replace my phone, but this time with a refurbished one, i'm afraid the phone they will send me, could have usage signs like having some scratches like a case a read in a forum. Mine was aesthetically perfect. Maybe they ran out of new phones so they started to warranty replace with refurbished ones...
Click to expand...
Click to collapse
Yes they only replace N5s with refurbished devices now. They are supposed to be in "as new" condition so if you notice any cosmetic damage you can send it back.
juanfergc said:
I bought my nexus 5 the first day it was available on google play store.
On July my phone suddenly turned off itself and never woke up, when i connected it to the charger, it was in a boot loop, i called google, they tried to troubleshoot me, but we ended up replacing it. They send me a brand new one and i was happy.
Unfortunately, last week i noticed some issues while making calls, i could listen the one i was talking with, but the other end couldn't hear me. I did some tests recording sounds with different apps, but when i reproduce them, i could only hear noise.
My speaker was apparently having problems, don't know if physical or software related, but i needed to call google assistance again. They drive me to make some tests, reboot it in safe mode, restore to factory defaults, but nothing helped. I read some articles and forums and this is a well known problem, but the rep @ google says they aren't aware of it.
In the end, they opted to replace my phone, but this time with a refurbished one, i'm afraid the phone they will send me, could have usage signs like having some scratches like a case a read in a forum. Mine was aesthetically perfect. Maybe they ran out of new phones so they started to warranty replace with refurbished ones...
Click to expand...
Click to collapse
I just went through this myself. In terms of cosmetic issues, you likely have nothing to worry about. My refurb looked like brand new. Unfortunately, the original issue that it was returned to LG for (speaker issues) wasn't fixed by LG. So I'm now waiting on my 2nd refurb in a week.
bionemesis said:
I just went through this myself. In terms of cosmetic issues, you likely have nothing to worry about. My refurb looked like brand new. Unfortunately, the original issue that it was returned to LG for (speaker issues) wasn't fixed by LG. So I'm now waiting on my 2nd refurb in a week.
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Click to collapse
I just sent in my old Nexus 5 that randomly shut off and got stuck on the boot screen and when trying to go through fast boot to recovery, the recovery was gone... nothing but a black screen.
I received a refurbished 32 gig to replace my old phone. Looks brand new, not a scratch on it. The process couldn't have been any easier.
I received two replacements the month of September, not were 403k, both sealed, with the usual screen protector on them. No signs of usage whatsoever, 100%mint. I bought the phone through Google BTW. I honestly think these are new...
vnvman said:
I received two replacements the month of September, not were 403k, both sealed, with the usual screen protector on them. No signs of usage whatsoever, 100%mint. I bought the phone through Google BTW. I honestly think these are new...
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Click to collapse
@vnvman What do you mean by "not were 403k".. I know that this means that is manufactured in 3rd month of 2014. In fact i have this number on my S/N written on my box...did yo heard something bad about 403k shipment??
.. I bought it in online shop with good reputation in my country as completely new ..all tho i have yellow tint screen.
Could it be refurb:what:
Sent from my Nexus 5
I have gaps mostly all over the edge as in the pics. Please zoom in to see them clearly. Is this normal? Manufacturing defect?
Just checked my S7... I don't have the same gaps as per your pictures. Mine sits completely level on all sides.
Would probably try and swap it for a new one if possible.
Does it cause any issues?
HuskQi said:
Just checked my S7... I don't have the same gaps as per your pictures. Mine sits completely level on all sides.
Would probably try and swap it for a new one if possible.
Does it cause any issues?
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Click to collapse
As I said this is already my 3rd replacement unit. The last two times I went for replacement they said they can't accept this as issue enough to give me a replacement. Yet somehow they gave me after lot of talk. Samsung service is so bad
Apologies I didn't see anywhere in your post where you said it was your third replacement.
Potentially ask for one last return and see if they can get one from a different batch. I had reboot issues with my S7, went through 2 more with same issue, and eventually they got one sent down from a different city, different batch and it has been flawless.
Was lucky the person I dealt with had the patience to go through the whole ordeal for me.
If it doesn't cause any performance issues, then you could always just cover it up with a case as a last resort but it doesn't look TOO bad from the pictures.
CraigNX said:
As I said this is already my 3rd replacement unit. The last two times I went for replacement they said they can't accept this as issue enough to give me a replacement. Yet somehow they gave me after lot of talk. Samsung service is so bad
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Click to collapse
i totally agree with u...Samsung service is the worst...my xperiance was that they had my phone for 10 days and did nothing to my phone...i have grey lines on my display although they are not visible in every situation but when they are visible its a little bit anoying...so i sad to them to change the screen and they sad yes they will and at the end i got my phone intact with no replacement or whatsoever...when i had similar problem with Sony xperia the storry is diferent they replaced the screen in one week and its flawles now(my mom is using it)...so yea in my situation Samsung service is the worst so far!!
I've been lucky with my experiences although there quality control is meh. I also had reboot issues with my S6. The S6 was purchased from an official retailer which took no responsibility but Samsung told me to send it directly to them. Had it back within 2 weeks with a brand new charging board and motherboard which solved the reboot issue. Even had one of their reps call me to make sure the problem was fixed which was astonishing.
Then as per my above post, with my S7 rebooting (purchased from Samsung store this time), they went through the trouble of getting me brand new handsets each time until eventually I got one that worked.
cocagenda2 said:
i totally agree with u...Samsung service is the worst...my xperiance was that they had my phone for 10 days and did nothing to my phone...i have grey lines on my display although they are not visible in every situation but when they are visible its a little bit anoying...so i sad to them to change the screen and they sad yes they will and at the end i got my phone intact with no replacement or whatsoever...when i had similar problem with Sony xperia the storry is diferent they replaced the screen in one week and its flawles now(my mom is using it)...so yea in my situation Samsung service is the worst so far!!
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Click to collapse
Do you mean you got phone with same problem again after replacement also?
HuskQi said:
Apologies I didn't see anywhere in your post where you said it was your third replacement.
Potentially ask for one last return and see if they can get one from a different batch. I had reboot issues with my S7, went through 2 more with same issue, and eventually they got one sent down from a different city, different batch and it has been flawless.
Was lucky the person I dealt with had the patience to go through the whole ordeal for me.
If it doesn't cause any performance issues, then you could always just cover it up with a case as a last resort but it doesn't look TOO bad from the pictures.
Click to expand...
Click to collapse
Oops somehow I missed to include that it's my 3rd replacement in OP. Sorry. So for the reboot issue you faced after the replacement period, you had to go to Samsung service center and got one from another batch? I want to know is it possible to tell them to get me one from another batch considering the number of times I replaced.
CraigNX said:
Oops somehow I missed to include that it's my 3rd replacement in OP. Sorry. So for the reboot issue you faced after the replacement period, you had to go to Samsung service center and got one from another batch? I want to know is it possible to tell them to get me one from another batch considering the number of times I replaced.
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Click to collapse
I pointed out to them that my original and replacements had all been from the same batch and all faulty and asked for one that was carrier branded cause I was desperate to get a working phone. By luck, they had run out of silver stock from all carriers at this specific branch. First he offered me a different colour, but then proceeded to call the other branches. The only silver available in the country was carrier branded but since there is virtually no difference between the carrier models in my country, I told them I'll take it. They sent it down for me, 2 days later I had it in my hands and I'm still using it now.
I think there is no harm in asking whether you could potentially get one sent down from another store/batch but don't demand one either. Just be careful not to come off as rude. I have some friends who work at phone stores and even though they can transfer stock from other stores, they won't put in the effort for rudely demanding customers (bearing in mine most of them haven't had 3 replacements like you).
Good luck
HuskQi said:
I pointed out to them that my original and replacements had all been from the same batch and all faulty and asked for one that was carrier branded cause I was desperate to get a working phone. By luck, they had run out of silver stock from all carriers at this specific branch. First he offered me a different colour, but then proceeded to call the other branches. The only silver available in the country was carrier branded but since there is virtually no difference between the carrier models in my country, I told them I'll take it. They sent it down for me, 2 days later I had it in my hands and I'm still using it now.
I think there is no harm in asking whether you could potentially get one sent down from another store/batch but don't demand one either. Just be careful not to come off as rude. I have some friends who work at phone stores and even though they can transfer stock from other stores, they won't put in the effort for rudely demanding customers (bearing in mine most of them haven't had 3 replacements like you).
Good luck
Click to expand...
Click to collapse
How you were able to find the batch of your devices?
Ive been in multiple stores to replace my T-Mobile S7 but the guys keep giving me a hard time to do so. I dont have insurance on the phone, Ive had poor battery life and bad pixel burn in as my issues they say it can be replaced they just keep pushing me away from doing so. Im the customer and I just want a replacement. I havent had this issue until the whole Note 7 fiasco. Let me know if you guys expierence similar issues...
You have to go through Samsung. Unless the devices 15 days or fewer from the time you purchased it from T-Mobile they ain't going to do anything.
Sent from my SM-G930T using Tapatalk
KillerClaw321 said:
Ive been in multiple stores to replace my T-Mobile S7 but the guys keep giving me a hard time to do so. I dont have insurance on the phone, Ive had poor battery life and bad pixel burn in as my issues they say it can be replaced they just keep pushing me away from doing so. Im the customer and I just want a replacement. I havent had this issue until the whole Note 7 fiasco. Let me know if you guys expierence similar issues...
Click to expand...
Click to collapse
Call T-Mobile and talk to somebody there.
Sent from my SM-G930T using XDA-Developers mobile app
I'm having problems with my phone and battery life since the update. Talked to the T-Mobile Rep on facebook. They sent a replacement S7 to my house within 20 minutes, no problem at all.
Grant H said:
I'm having problems with my phone and battery life since the update. Talked to the T-Mobile Rep on facebook. They sent a replacement S7 to my house within 20 minutes, no problem at all.
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Click to collapse
I just spoke to someone at a T-mobile store , he ordered a replacement for me, it's just on backorder so I have to wait a week to pick it up at a store.
KillerClaw321 said:
I just spoke to someone at a T-mobile store , he ordered a replacement for me, it's just on backorder so I have to wait a week to pick it up at a store.
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Click to collapse
Imagine that. They have had to replace so many "flagship devices" that its on backorder even though it has been out for like 6 months.
They actually sold a lot of s7 devices and s7 edge due to the replacement of note 7 models and as well promotions recently where they bought one s7, got one free.
Sent from my SM-G930T using Tapatalk
KillerClaw321 said:
Ive been in multiple stores to replace my T-Mobile S7 but the guys keep giving me a hard time to do so. I dont have insurance on the phone, Ive had poor battery life and bad pixel burn in as my issues they say it can be replaced they just keep pushing me away from doing so. Im the customer and I just want a replacement. I havent had this issue until the whole Note 7 fiasco. Let me know if you guys expierence similar issues...
Click to expand...
Click to collapse
If you are outside of the 15days and dont have insurance then it's not T-Mobile place to replace contact Samsung. Next time just pay the exter for insurance can't get mad at them for following rules and your lack of common sense since you got a 700$ device with no insurance
kitila said:
If you are outside of the 15days and dont have insurance then it's not T-Mobile place to replace contact Samsung. Next time just pay the exter for insurance can't get mad at them for following rules and your lack of common sense since you got a 700$ device with no insurance
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Click to collapse
They are giving me a refurbished model for $20 , he actually said that I have once chance to purchase insurance, I declined and he gave me no issues with replacement... He also told me it was funny that they are on backorder though he heard that Samsung is focusing production on them. I also asked if they are the people to go to in this situation, he said and I didn't even know "the phone has a 1 year warranty". I completely forgot and I didn't know that they covers stolen devices and other damage other than cracks and water.
KillerClaw321 said:
They are giving me a refurbished model for $20 , he actually said that I have once chance to purchase insurance, I declined and he gave me no issues with replacement... He also told me it was funny that they are on backorder though he heard that Samsung is focusing production on them.
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Click to collapse
Thats good.to here
kitila said:
If you are outside of the 15days and dont have insurance then it's not T-Mobile place to replace contact Samsung. Next time just pay the exter for insurance can't get mad at them for following rules and your lack of common sense since you got a 700$ device with no insurance
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Click to collapse
That's actually 100% false. T-Mobile gives you a 1 year warranty with the device, and calling tech support will get you a replacement for $20, or $5 if you have jump/insurance. (Jump/Insurance also keeps the warranty going past 1 year)
kitila said:
If you are outside of the 15days and dont have insurance then it's not T-Mobile place to replace contact Samsung. Next time just pay the exter for insurance can't get mad at them for following rules and your lack of common sense since you got a 700$ device with no insurance
Click to expand...
Click to collapse
You're the one without common sense. The 15 day rule is if you aren't happy with the phone... That could be because it's defective, or you don't like it. Your carrier still provides a 1 year warranty. I've been in to stores 11, 6,5 months after purchase with a truly defective phone and the carrier replaced it every time. My store has a service center and it probably has to be a corporate store. Without one you need to call your carrier. They won't give you a new phone off the sales floor shelf (unless within 15 days) they have stock specifically for warranty exchange, most of the time they are factory refurbs, sometimes new, yet I could never tell the difference . They might not have it in stock but will order it. Normally you can pay $20 extra for overnight shipping (AT&T) Most recently was only exception as far as in store replacement . My s7 edge had a messed up home button. Also had a scratch on the screen. Local store said Samsung would probably reject the warranty due to the scratch. I left, called 611 and had a new phone the next day.
Edit: I've experienced this with 2 carriers, AT&T and Sprint. Both corporate stores. Joe Blow who has a franchise store wont replace it. The franchise store told me the same old BS that i had to call manufacturer (samsung) Calling your carrier seems to be the easiest way in most cases.
nugzo said:
You're the one without common sense. The 15 day rule is if you aren't happy with the phone... That could be because it's defective, or you don't like it. Your carrier still provides a 1 year warranty. I've been in to stores 11, 6,5 months after purchase with a truly defective phone and the carrier replaced it every time. My store has a service center and it probably has to be a corporate store. Without one you need to call your carrier. They won't give you a new phone off the sales floor shelf (unless within 15 days) they have stock specifically for warranty exchange, most of the time they are factory refurbs, sometimes new, yet I could never tell the difference . They might not have it in stock but will order it. Normally you can pay $20 extra for overnight shipping (AT&T) Most recently was only exception as far as in store replacement . My s7 edge had a messed up home button. Also had a scratch on the screen. Local store said Samsung would probably reject the warranty due to the scratch. I left, called 611 and had a new phone the next day.
Edit: I've experienced this with 2 carriers, AT&T and Sprint. Both corporate stores. Joe Blow who has a franchise store wont replace it. The franchise store told me the same old BS that i had to call manufacturer (samsung) Calling your carrier seems to be the easiest way in most cases.
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Click to collapse
If you bought the phone 2nd hand, will they still replace it under warranty?
https://arstechnica.com/tech-policy...ets-lg-over-legendary-g4-v10-bootloop-issues/
About freaking time!
I will never buy buy another LG device again, every LG device I have owned has had at least 2 to 3 fatal flaws.
On the case of LGV10 I have experienced: Overheating, Failed Finger Print Readers, Image Retention/Burn in and finally the dreaded boot loop of death that is very real and common to ALL LGV10's and going back as far the G4.
I guess I was one of the lucky ones. Haven't had many of those issues. Only the image retention but since I started using the Blue Filter app, no more image retention. Been using this phone for almost a year and a half now. Did switch to the Note 4 briefly but came back to this phone. Love the fingerprint scanner, no issues with it, even with using Zerolemon battery & case. Also the always on 2nd screen is so useful.
Sent from my LG-H901 using Tapatalk
No problems here either. Got it first day of launch. Still going strong.
Besides, LG is fixing the bootloops issue passed the warranty window. Wtf more do you want? They don't legally have to.
And when will people realize that class action suits only benefit the lawyers. It hurts the company which will hurt the consumers in the end.
Airtioteclint said:
No problems here either. Got it first day of launch. Still going strong.
Besides, LG is fixing the bootloops issue passed the warranty window. Wtf more do you want? They don't legally have to.
And when will people realize that class action suits only benefit the lawyers. It hurts the company which will hurt the consumers in the end.
Click to expand...
Click to collapse
my v10 is finally exhibiting signs of oncoming failure. It's randomly freezing now, and it's not a software issue since it still happens if I go back to totally stock with no root or extra apps installed.
I am on my third V10, the first two were victims of said bootloop issue
I have mine for a year now, without any problems...
I'm on my second V10 first had endless bootloop and this one has screen burn in.
Bought mine on launch (2015-10-31) finally bootlooped this past Tuesday and of course it happens 3 months after the warranty extension that others have reported. I didn't even hear about the warranty extension until it was already too late otherwise I would have had it looked at because of screen image retention/ghosting. Requested an RMA# so I'll see what happens after they get it.
Anyone know if they'll even care it was rooted when it died? Will they try to claim I broke it?
UPDATE: While trying to recover my data the phone stopped charging so it was completely dead when they got it. LG repaired my phone for free, not counting shipping, their turnaround was 2 days.
On my third, got my replacement and then got home and it was ****ing up already. Had another one sent out 3 hours later. This one is already ****ing up as well. It also has some ****ing malware that came with it that I cant get rid of no matter how many times I reset it back to factory. I was looking at getting the V20, but at this point I am probably going to go with an Asus Zenfone 3 Deluxe next.
Airtioteclint said:
No problems here either. Got it first day of launch. Still going strong.
Besides, LG is fixing the bootloops issue passed the warranty window. Wtf more do you want? They don't legally have to.
And when will people realize that class action suits only benefit the lawyers. It hurts the company which will hurt the consumers in the end.
Click to expand...
Click to collapse
No there not actually there simply replacing them (with other faulty unit) within their un-publicissd 18 Month from manufacturing date as opposed to only modern there one year from. Purchase Date so they have done exstreamly. Little and depending on what country we are talking about the likly broke some laws by continuing to sell the devices after they new thew were found. Faulty (witch we k ow as they admitted it) sound alot like a car dealer taking the bulb put out the cheack engine light before you bought it, I assume it this happened to you would see it as the rest of us see this
I got a refurbished one from eBay about 6 mos ago. Never had the bootloop issue but getting the image burned screen sometimes and it overheats and is very slow from time to time at that time I just reboot it. Other than that everything else is alright.
Jessooca said:
Reading this was pretty interesting. Literally if you look at one reply to the next it's "no issues here" then "mine sucks like a girl named Hoover!" talk about hit or miss.
Would you or would you not buy this phone again for say $200 if you had to have a 5.5" screen or larger like this one??
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Click to collapse
In my case I was looking for 64 GB or more internal + SD + removable battery, there aren't many phones with that combo left so yeah I'd easily buy it again at that price especially if it's New. It's still a nice phone and supposedly will get N. If not for the bootloop issue I could see this phone being viable for another 3 years barring some major tech change.
I saw someone on reddit mention they purchased their V10 using a credit card (Amex) that offers extended warranty coverage and they were able to make a claim without having to send in their - I presume dead - phone. So I'd highly recommend buying with a CC that offers extended warranty, if you are buying one, that way you have some peace of mind if you find yourself with a dead phone and LG has stopped free repairs.
My third V10 bootlooped again over the weekend. I was scrolling through Facebook and the phone froze. I pulled the battery and it just rebooted over and over... I went to my local T-Mobile store and the rep said that I was the third person to come in there within the past few days with the same issue. The rep also said that my phone was no longer under warranty and made a phone call to tech support to see what they could do. They agreed to a warranty replacement since I had this problem so many times before. I told the rep that I didn't want another LG V10 or any LG for that matter, however, in order to Jump I had to turn in a working phone. The rep told me they would file the warranty claim and as soon as the phone arrived in the store, they would let me immediately turn it in and upgrade. I was holding out until the fall to see if the Note 8 would get released but seeing as how I can no longer wait, I think I'm getting a S8+.
Jessooca said:
Reading this was pretty interesting. Literally if you look at one reply to the next it's "no issues here" then "mine sucks like a girl named Hoover!" talk about hit or miss.
Would you or would you not buy this phone again for say $200 if you had to have a 5.5" screen or larger like this one??
Click to expand...
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Paid 129 for my phone it has an image retention issue but. Seeing as I get a he'll of a lot of hardware for 129 I would not mind again and again
I just had to send my phone in to LG and get the motherboard replaced. It cost me nothing, had the phone at least a year and a half at that point. Called up LG and talked to a rep and said it started randomly rebooting and then wouldn't turn on, he knew exactly what I was talking about and knew of the issues with the G4 and V10. Followed a few steps online through their webpage and had no issues. Only downside is that it came back with Nougat on it, so no root or exposed yet.
hey all,
just wanted to share a few notes on my experience with the pixel 3 xl and google support. part cautionary tale, part just feeling bitter.
tl;dr: high defect rate has possibly depleted stock of new devices (that would be set aside specifically for replacements), now only replacing with refurbs? possible 3rd party wireless charging issue?
i purchased my p3xl direct from google. the first one died in about 4 days. it wouldn't turn on and no combinations of buttons would give me even a screen flicker. then a day later, it suddenly came back to life. no explanation, no errors. i factory reset it, set it back up, rooted it, etc...
it died again the next day. i RMA'd it, and the day before my replacement arrived, it just came back on. it was weird and i was feeling paranoid, so i set up the new one and started using it. i kept the original one running and just played around with it, until the last few days before i HAD to send it in. it never once dropped again. i sent it back, keeping the new replacement.
2 months later, my 2nd one is dead. it seems to be the same issue, won't respond to anything. i used the stock charger, tried my partner's pixel 3 charger & cables, connecting it to my laptop, the charger for my old nexus (with a USB-C adapter) -- each for 6 to 10 hours. i'm still holding out a glimmer of hope that it will kick back on long enough for me to pull everything off it. i have a whole list of links to other threads on XDA and reddit with the magic button combo that people used to turn theirs back on, but many people are just getting it replaced.
so.. after a day of panicked research and a spreadsheet full of "button combo", "time held", "button released first", "result" desperation and sadness, i RMA'd it. this time they will only replace it with a refurb device. i escalated this over email, chat, twitter... but i kept getting the same message:
I understand that you're looking for a new device as a replacement. Please be informed that we have a finite number of new devices manufactured, and I'm sorry to inform that we wouldn't be able to send out a new device as a replacement, but rest assured our replacement devices undergo a comprehensive process to ensure a high standard of quality before they are shipped.
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my read on this that they're getting way more returns than they expected... thoughts?
all this said: i've been really loving the p3xl -- my brother has one, my gf has the p3. they love 'em and have had no problems. so yesterday i caved and ordered the replacement (refurb), but i'm pissed that (a) my phone is in perfect condition and i take really good care of it (shout out to whitestone dome, that thing is amazing!), and (b) i feel like i'm out 200$ish that is the diff between a new vs. refurb device and the cost of a new whitestone dome glass.
literally the only diff i can tell between myself, my brother, and my gf is that i have a tylt wireless charger that i drop my phone on when i'm going to bed. works great with my nexus, seemed like it was working fine for the pixel (albeit only slow charging). in my googling, i saw a couple of threads where people complained that a wireless charger had damaged their battery which is what pointed me this direction, but i honestly have no idea if it's really a factor.
so i'm sort of curious about other people's stories... are you running in to the same issues? did the magic button combo work? can you think of any reason why yours died in the first place?
thanks!
I can't comment from a bad experience, but I have ran the gambit of wired chargers through my 3xl but only ever used the pixel dock for wireless, due to my case (otterbox defender) it will only slow charge while the case is on, but I haven't had an issue, not trying to rub this in, just giving you another data point.
I have had mine for months, using it on the Pixel Stand nightly (with a case on). No issues so far.
Honestly, it's a big hit or miss with their "refurbished" devices. I've had multiple replacements ranging with big scratches 1.5 - 2 inches on the display. Buzzing earpieces and ****ty sounding speakers etc. They say their replacements go through a comprehensive check to make sure they're 100% mechanically sound. To me it seems like Google just stuffs in returned devices and ships them off as warranty exchanges. They just hope that the next person that gets it doesn't notice the defect and accepts the rubbish they dish out. But there is some light at the end of the tunnel if you deal with too many replacements. You can get your case escalated and they can refund you the total of the phone as a return 100% and you can get your money back. Then, if you wish, you can order a brand new one and at that point you'll have a brand new warranty and be guaranteed a new device for 2 weeks. I went through a similar fiasco for radio problems and speakers going out, but I have never faced your issue yet. I ended up getting a refund and bought a new Pixel 3 XL when they had the $200 off promotion so that was awesome! Best of luck!
zetsumeikuro said:
Honestly, it's a big hit or miss with their "refurbished" devices. <snip> I ended up getting a refund and bought a new Pixel 3 XL when they had the $200 off promotion so that was awesome! Best of luck!
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Similar situation with me but for constant flashing making the phone unusable for hours at a time. I was 17 days out of purchase and they refused to send me a new device, only a refurb. I could have gotten my money back as you described above but I bought it at the $200 off price and that promotion is expired. So my options were a refurb (they spout the exact same line about testing which is total BS) or spending an extra $200 for a new one. I have the Pixel 3 not the XL. These devices are flawed in a major way. The only thing they can do at this point is give free replacements to those experiencing problems. New and not refurbished. Throw all those away or give them away, they are useless. I wonder what the statistics are on returns. My wife has one since November with not one single issue. I'm on my 5th in the past month or so.
zetsumeikuro said:
Honestly, it's a big hit or miss with their "refurbished" devices. I've had multiple replacements ranging with big scratches 1.5 - 2 inches on the display. Buzzing earpieces and ****ty sounding speakers etc. They say their replacements go through a comprehensive check to make sure they're 100% mechanically sound. To me it seems like Google just stuffs in returned devices and ships them off as warranty exchanges. They just hope that the next person that gets it doesn't notice the defect and accepts the rubbish they dish out. But there is some light at the end of the tunnel if you deal with too many replacements. You can get your case escalated and they can refund you the total of the phone as a return 100% and you can get your money back. Then, if you wish, you can order a brand new one and at that point you'll have a brand new warranty and be guaranteed a new device for 2 weeks. I went through a similar fiasco for radio problems and speakers going out, but I have never faced your issue yet. I ended up getting a refund and bought a new Pixel 3 XL when they had the $200 off promotion so that was awesome! Best of luck!
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wow, that's a great piece of info - thanks! i'll see how the refurb works out, but yeah, mine is in pristine condition, i'm not going to accept a replacement with scratches.
They say their replacements go through a comprehensive check to make sure they're 100% mechanically sound.
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i swear, they pasted that line into EVERY single response i received. it got annoying fast.
bobby janow said:
The only thing they can do at this point is give free replacements to those experiencing problems. New and not refurbished. Throw all those away or give them away, they are useless. I wonder what the statistics are on returns. My wife has one since November with not one single issue. I'm on my 5th in the past month or so.
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i really think that this is why they're only doing refurbs now.. they probably used up all their "set aside for returns"-new devices already. makes me wonder if we're just all recycling each others non-functioning devices at this point..
JaceAlvejetti said:
I can't comment from a bad experience, but I have ran the gambit of wired chargers through my 3xl but only ever used the pixel dock for wireless, due to my case (otterbox defender) it will only slow charge while the case is on, but I haven't had an issue, not trying to rub this in, just giving you another data point.
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good to know. most of the "wireless charging broke my phone" threads do seem to be contained to 3rd party chargers, if the replacement works out, i might grab one of the pixel stands. thx!
williamentropy said:
i really think that this is why they're only doing refurbs now.. they probably used up all their "set aside for returns"-new devices already. makes me wonder if we're just all recycling each others non-functioning devices at this point..
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That's why I wouldn't accept a refurb. It cost me but I will get it back in the end. I had to pay for a new device, wait for it, transfer the info, send back the old piece of crap and wait for my refund. I don't care. I'm not getting some POS refurb when my device was only 17 days old and flashed like a lightning storm in June. So I'm going to test it as best I can in the coming days once I receive the new one. Any sign of anything and I'm outta here. Perhaps for good. It's just not worth it at this point when other devices are better. Used to the Nexus 5 at half the price of other phones, rootable, no problems with apps, stuff like that. Those days are over. Unfortunately.
bobby janow said:
Used to the Nexus 5 at half the price of other phones, rootable, no problems with apps, stuff like that. Those days are over. Unfortunately.
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i know, right? i'm back on my nexus 6 awaiting the replacement... despite the cracked screen, it's still a solid device.
It amazes me how lucky I must have been. Had to get my device from a third party with no chance of returning.
Why is Google quality control so freaking bad?
Plus if you complain on their support forum they just delete your post!