Database Info

Dust under screen request..

Can someone post a picture of "dust under the screen" I'm a bit confuses on what people mean when they post this problem.
Sent from my MT4G running Gingerbread

Well far as I know as the dust is behind/underneath the touch screen glass. Which does happen trust me sometimes it gets in as in my HD2 I saw dust in rare camera and behind the screen which was not present when I got it but as time went on. DWAI it as its not that serious unless you have OCD or something as it bothers you lol then its another issue.

I had it on my first device, very obnoxious. I take good care of my phone and am constantly wiping the smudges off the screen. It looks like dust ON the screen that just never budges no matter how hard you rub it with a microfiber.
If you take excellent care of your phones it will piss you off to no end. If you always have smudges on your screen and you don't notice then don't worry about it.

I have dust right above my front facing camera
Sent from my HTC Glacier using XDA App

SOB just found dust on the display on the top right side, IDK WTF that got in as its only 2days old and I didn't even use much.

HyperNode said:
SOB just found dust on the display on the top right side, IDK WTF that got in as its only 2days old and I didn't even use much.
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That sucks, my first one had that. Not cool.
Time to return it.

Phateless said:
That sucks, my first one had that. Not cool.
Time to return it.
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Click to collapse
Hmm, you know - I think I just found a dust speck under my screen too...on the lower center of the screen, there's this little dot that I can't clean away with a cloth. Pretty small, and wouldn't have found it unless I scrutinized the screen. I think I'm going to mention this as well as my inferior screen when I go in for an exchange so it'll hopefully go smoother.

sunsean said:
Hmm, you know - I think I just found a dust speck under my screen too...on the lower center of the screen, there's this little dot that I can't clean away with a cloth. Pretty small, and wouldn't have found it unless I scrutinized the screen. I think I'm going to mention this as well as my inferior screen when I go in for an exchange so it'll hopefully go smoother.
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Couldn't hurt. I even flat out told the rep, "I know I'm being a little nitpicky, but this is your FLAGSHIP DEVICE and I've been with you guys for 6 years. I want it to be right."
They really can't argue with that.

sunsean said:
Hmm, you know - I think I just found a dust speck under my screen too...on the lower center of the screen, there's this little dot that I can't clean away with a cloth. Pretty small, and wouldn't have found it unless I scrutinized the screen. I think I'm going to mention this as well as my inferior screen when I go in for an exchange so it'll hopefully go smoother.
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Click to collapse
I just got my replacement because of 10 dust specs under my touchscreen. I referred them to the t-mobile forum and they believed me. My new one has the good screen and the built quality seems to be better. Good Luck with exchanging your phone.

10 dust :O well I can't say about you but this device is 2days old so IDK wtf it got in as I barely even used it.

HyperNode said:
10 dust :O well I can't say about you but this device is 2days old so IDK wtf it got in as I barely even used it.
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Click to collapse
I had my MT4G for nearly 2 months....it was the second one. I am almost sure it will happen again. As long as I don't see it it's fine;-)

As I was reading this thread I removed my screen protector and sure enough I have little black spots under my screen and this completely pisses me off. I baby my phones to the point that my girlfriend and I get into heated arguments and to have dust under the screen is unexceptionable. I'd call T-Mobile right this f###ing second if I didn't want to be on hold for over an hour which is something that is down right ridiculous!!!!!!!!!!!

I just called in for an exchange. They asked me to pay $9.99 for shipping, and I said that I felt it was unfair for them to charge me if it was not my fault that the phone came like this.
When I asked them to just cancel everything, since I am still under the 30 day remorse period (in CA, that is), they transferred me to the supervisor of the customer loyalty department. I explained the story to her and she waived the shipping fee for standard 3 day shipping.
I then asked her if this will be a new phone, or if it will be refurbished. She told me that it will either "be new, or be like-new," but the package will only have the phone and nothing else; no battery, instruction manual, accessories, etc. Do all T-MO exchanges come like that, or do they just send out refurbished ones?

Sfkn2 said:
I just called in for an exchange. They asked me to pay $9.99 for shipping, and I said that I felt it was unfair for them to charge me if it was not my fault that the phone came like this.
When I asked them to just cancel everything, since I am still under the 30 day remorse period (in CA, that is), they transferred me to the supervisor of the customer loyalty department. I explained the story to her and she waived the shipping fee for standard 3 day shipping.
I then asked her if this will be a new phone, or if it will be refurbished. She told me that it will either "be new, or be like-new," but the package will only have the phone and nothing else; no battery, instruction manual, accessories, etc. Do all T-MO exchanges come like that, or do they just send out refurbished ones?
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In all the time I've been with them (since Voicestream was still around), I've only ever received one phone new in the box. It was the Behold 2 (what a joke of a phone...) and only because it was only 1 week after the release of the phone and as such they didn't have any refurbished phones available yet.
Otherwise, every single phone I've received as a replacement has been in the standard return box with only the phone in a plastic bag with the foam cushioning in the box.

porter66062 said:
In all the time I've been with them (since Voicestream was still around), I've only ever received one phone new in the box. It was the Behold 2 (what a joke of a phone...) and only because it was only 1 week after the release of the phone and as such they didn't have any refurbished phones available yet.
Otherwise, every single phone I've received as a replacement has been in the standard return box with only the phone in a plastic bag with the foam cushioning in the box.
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Did you receive new or refurbished phones? Is there any way to tell the difference?

Honestly, I couldn't tell between refurbished and new. They don't really tell you, and as far as I know, there isn't a way to tell.
I'm sure that I got refurbished on a few of them, but in a lot of cases the refurbished phones are in better shape and go through more testing than the new phones.

Thank you for the information, Porter.

[Q] NS Best Buy Repair...

I bought my Nexus S at Best Buy when it was free for AT&T last week and I was coxed into buying their Black Tie Protection Plan. I have to say that it was a great idea. However, I took my phone in, because I had a deep scratch in the screen and they told me it's a no go, and they wouldn't accept it for repair. The scratch was deep enough where I could feel it with my fingers... In the end, the phone had to be more impacted, like a cracked screen. They told me Zagg would make it look like new again... All of this while I was waiting for my Case Mate case in the mail...
So I went home and intentionally dropped my phone from two feet from the ground and it smashed the screen! I was "hopping" it would hold up a bit better than it did, but it did have a scratch in the screen. Went back to BB today and turned it in... unfortunately I had read terrible stories of BB repair turn around times, taking up to three weeks!!! So here I am waiting for a commencement email from BB regarding the repair...
Anyone else have experience with BB Black Tie Protection?

The speaker on my first nexus blew out and I also had the black tie protection. Instead of repairing mine they just approved me for junk out about a week later and i went into best buy and got a brand new one. The only way it's gonna take a terribly long time is if the repair center is bogged down or they are having trouble repairing the phone. I wouldn't worry about it too much as the typical time is usually gonna be no more than two weeks.
Sent from my Nexus S using XDA App

I have the black tie. Never did a repair though. however I did have to take my nexus in yesterday because of wonky touch buttons. They said I qualified for rapid exchange. They took my nexus, gave me an LG Optimus loaner, and said I'd h have a new nexus in 3 days. Can't beat that!
Sent from my LG-P509 using XDA App

I took mine in for repair because the screen started to lift up on the top right corner. They said it would be taken care of in 3 to 5 business days. That was four business days ago. Also on the Geek Squad tracking website it still shows my device only as being checked in. Luckily I still have my N1 as a backup phone.

I was with GeekSquad a long time ago and their Policy then was, that Under no circumstances would they cover screen scratches or cracks. I'm sure that still stands now.

3 weeks is normal if they send the phone to Samsung, at least it's normal for European electronic device (phones, laptops, tvs, etc) exchanges/repairs.

Because I work for Geeksquad, I can answer most questions reguarding BTP.
90% of the phones sold at BBY qualify for Rapid Exchange BTP, the remaining 10% are either standard repair (taking approx 3-4 weeks to send it in get it repaired and then shipped back, but they provide a loaner phone everytime.) or In-store exchange.
Rapid exchange is essentially a pre-repaired phone, aka refurb. Instead of waiting normal repair times you get refurbs normally within 3 business days.
As for the OP, whoever told you scratches were not covered is lieing to you. BTP covers everything except blatent abuse, IE smashing the phone infront of an employee or sticking it under a tire and driving over it on purpose(yes they really can tell). This also includes water damage. Next time they tell you its not covered, ask to speak to a manager.

Well, I should have posted this before cracking the screen. And I thought they told me BTP covered everything except lost or stolen! (So I wouldn't have to go through the pain of cracking my screen...) And the rapid exchange wouldn't work because I have an AT&T version, which I believe is sold out...
Now I have to pain through three weeks!!! Dang!
Thanks for the info.

jake.corey.jacobs said:
Because I work for Geeksquad, I can answer most questions reguarding BTP.
90% of the phones sold at BBY qualify for Rapid Exchange BTP, the remaining 10% are either standard repair (taking approx 3-4 weeks to send it in get it repaired and then shipped back, but they provide a loaner phone everytime.) or In-store exchange.
Rapid exchange is essentially a pre-repaired phone, aka refurb. Instead of waiting normal repair times you get refurbs normally within 3 business days.
As for the OP, whoever told you scratches were not covered is lieing to you. BTP covers everything except blatent abuse, IE smashing the phone infront of an employee or sticking it under a tire and driving over it on purpose(yes they really can tell). This also includes water damage. Next time they tell you its not covered, ask to speak to a manager.
Click to expand...
Click to collapse
Sorry, BTP was not around back then. I was a GeekSquad DA at launch; remained for two and a half years.

repair time? broken screen

Unfortunately my phone recently had a death match with my porcelain floor. The floor won taking out the honor 8 screen within seconds.
The good news is that the screen should be under warranty.
Currently there is a ticket with Huawei to get it repaired.
This was only yesterday that I submitted all the asked for information via email.
Now I am wondering about how long it takes for Huawei to get back to you. And how long it takes from sending the phone in to getting it back.
Anyone have experiences with return and repair?

i had an experience, tho , i live in india , and honor takes their time and it will be somewhat late.. but i cant tell anything about your region, depends totally upon the region,

In Malaysia, I heard it can take 2-3 weeks

They told me 7 to 10 days.
Unfortunately it is a OOW Repair. Screen destroyed.
They said I didn't register it on time, and I swear I did.
It was within the 3 month screen repair window, but not unusual for companies to be strict ( even if you messed up along the way)

as i said, defferent in defferent regions

The screen is under Honor's warranty for accidental damage?

br.moss said:
The screen is under Honor's warranty for accidental damage?
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i think, they will charge for any additional hardware damage,

thilak devraj said:
i think, they will charge for any additional hardware damage,
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The Screen is covered fully the first 3 months I believe.
As long as you register within the first 30 days (I thought I did)

eracet said:
The Screen is covered fully the first 3 months I believe.
As long as you register within the first 30 days (I thought I did)
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Click to collapse
for me tho, they charged..

eracet said:
The Screen is covered fully the first 3 months I believe.
As long as you register within the first 30 days (I thought I did)
Click to expand...
Click to collapse
Interesting, too bad I didn't register :crying:

br.moss said:
Interesting, too bad I didn't register :crying:
Click to expand...
Click to collapse
The cost really isnt that bad for a screen repair.
I know that it was 100$ for me .
If I did it locally it would of been at least 180$ taking the same amount of time.
Seems as though most companies that do screen repair can only do samsung or Iphones.
Silly but I guess it makes sense for them not to carry all screens in stock.

How long is it in the US?

only 20 bucks more than the deductible on passport 2.0 for the axon 7. guess that warranty isn't so special

It took around a week in Finland for repairing the back glass.

Ok, my screen got repaired in the US recently. It took 10 days in total from the day I reported the broken screen glasses to the day I received the phone back. From the day that the repair center in TX, US received my UPS shipment to the day it got repaired and shipped out, it was 3 days, or 2 days from the day they noticed me by email that they have received my phone to the day they emailed me the phone has been shipped back to me. I consider this is a pretty good record for Customer Service like this in the US. The UPS return shipment from the repair center to me is Air shipping (two days). It came back with a Huawei box--despite I used a very small box to ship the phone to them--and a contact card and a Huawei pen. The screens -- front and back, as well as the frame--were all replaced with a new set, marked with FRD-L14 despite the original one was FRD-L04. The OS was reset by them, which I guess was done for testing the installation and so on. I didn't ship the phone to them immediately after I received the UPS label from Huawei; otherwise, it could be sooner, I guess. I am satisfied with the service so far.

i2000s said:
Ok, my screen got repaired in the US recently. It took 10 days in total from the day I reported the broken screen glasses to the day I received the phone back. From the day that the repair center in TX, US received my UPS shipment to the day it got repaired and shipped out, it was 3 days, or 2 days from the day they noticed me by email that they have received my phone to the day they emailed me the phone has been shipped back to me. I consider this is a pretty good record for Customer Service like this in the US. The UPS return shipment from the repair center to me is Air shipping (two days). It came back with a Huawei box--despite I used a very small box to ship the phone to them--and a contact card and a Huawei pen. The screens -- front and back, as well as the frame--were all replaced with a new set, marked with FRD-L14 despite the original one was FRD-L04. The OS was reset by them, which I guess was done for testing the installation and so on. I didn't ship the phone to them immediately after I received the UPS label from Huawei; otherwise, it could be sooner, I guess. I am satisfied with the service so far.
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What is damage of your phone before? Both sides and frame?

freemannhp said:
What is damage of your phone before? Both sides and frame?
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Click to collapse
Dropped the phone on the bottom frame and rolled down the stairs and then cracked the back and front glasses. The earjack plug hole got squeezed a little bit. That may be the worst scenario I can imagine. The phone was still functional as a tank. Glad they fixed everything for free very quickly

Here is a follow up of what has happened since my last post here.
I had to get the order for the out of warranty screen repair tied to the account. Mostly did this though phone conversations and they took my order number of the screen repair.
After a few days when they had to "verify" my information I finally received my UPS label.
They wanted everything packaged well and removed the Sim and SD card.
Dropped in my local UPS store.
It took about 4 days to get a verification that it was delivered to Texas. This was a Hauwei notification that said it was delivered.
Totally confused since it said delivered but had my address on the email I received.
The next day I received an email saying they have it in possetion and looking at what needs to be done.
A few more days go by.
Then I get a conformation that they are sending a replacement unit to me..
A few more days go by ( Over all 10 days total )
I received a box . It had a pen on top , a business card and a new phone in the bottom wrapped up in 4 different packaging.
This was not my old phone, I guess they didn't want to fix it .
The only issue I had was had to reinstall all of my apps and get everything set up .
So far its working well. Had a new case and screen protector I purchased to keep it from getting destroyed again.
Let me know if you have any questions about what happened.

eracet said:
Here is a follow up of what has happened since my last post here.
I had to get the order for the out of warranty screen repair tied to the account. Mostly did this though phone conversations and they took my order number of the screen repair.
After a few days when they had to "verify" my information I finally received my UPS label.
They wanted everything packaged well and removed the Sim and SD card.
Dropped in my local UPS store.
It took about 4 days to get a verification that it was delivered to Texas. This was a Hauwei notification that said it was delivered.
Totally confused since it said delivered but had my address on the email I received.
The next day I received an email saying they have it in possetion and looking at what needs to be done.
A few more days go by.
Then I get a conformation that they are sending a replacement unit to me..
A few more days go by ( Over all 10 days total )
I received a box . It had a pen on top , a business card and a new phone in the bottom wrapped up in 4 different packaging.
This was not my old phone, I guess they didn't want to fix it .
The only issue I had was had to reinstall all of my apps and get everything set up .
So far its working well. Had a new case and screen protector I purchased to keep it from getting destroyed again.
Let me know if you have any questions about what happened.
Click to expand...
Click to collapse
Overall 10 days seem pretty common and relatively quick nowadays. If you had made a backup before sending it to them, you may have avoided the app reinstallation process. Thank you for sharing!

i2000s said:
Overall 10 days seem pretty common and relatively quick nowadays. If you had made a backup before sending it to them, you may have avoided the app reinstallation process. Thank you for sharing!
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I forgot to mention that they overnighted the phone back to me.
So it was the next day air that I received the phone.
Very fast return time.

cracked screen, ugh!

Unfortunately after 3 days use, cracked screen. A fall on the cement with a case on it, but it was too much.
Sad day. Hopefully replacement parts might be available sóon

Same happened to me just now.
I dropped it (with the HTC case on), and the screen cracked.
The drop was about 1 meter :-/
I feel sick now...

hek.je said:
Same happened to me just now.
I dropped it (with the HTC case on), and the screen cracked.
The drop was about 1 meter :-/
I feel sick now...
Click to expand...
Click to collapse
Same for me, was out walking the dog and the lead pushed the phone out of my pocket. Landed on the top left corner I think at first glance was fine barely even a mark on the case but when I got home and put the phone down that there was a weird reflection and turned the screen on and saw a crack going a cross from top left to just over the power button.
Have contacted HTC to arrange a repair which is chareable as they seemingly void the warranty when the screen is cracked...better get warranty back on it after they fix it.
I was just about ready to sell my u11 thankfully still got it so using it now altho complete stock sucks lol and had relocked bootloader so no warning screen on boot sigh....

Hmm I contacted HTC (Netherlands), and they told me that it's not under warranty.
I'm going to call again on monday and try again!
The crack on my phone runs from the power button down to the left bottom side.

hek.je said:
Hmm I contacted HTC (Netherlands), and they told me that it's not under warranty.
I'm going to call again on monday and try again!
The crack on my phone runs from the power button down to the left bottom side.
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Click to collapse
Warranty don't cover user fault. I mean, if the phone shipped damged than you can get it cover.
Sent from my HTC U12+ using Tapatalk

I have just got the quote for repair my screen, not the actual quote as they still can't give me a the proper ticket number etc.
The cost for me to ahve the screen replaced is £285 which is almost 50% of what I paid...not bad ehh. Think this will be my last HTC phone have had them for years but losing my phone and then a ridiculous repair cost is not good.

Jump1ng said:
I have just got the quote for repair my screen, not the actual quote as they still can't give me a the proper ticket number etc.
The cost for me to ahve the screen replaced is £285 which is almost 50% of what I paid...not bad ehh. Think this will be my last HTC phone have had them for years but losing my phone and then a ridiculous repair cost is not good.
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Click to collapse
Well that price tag is the same with every other manufacturer. So it's something you would have had to deal with on a Sammy or OP as well... it's nothing ridiculous actually. That's why I took care to get mine insured as soon as it arrived.
Sent from my HTC U12+ using XDA Labs

5m4r7ph0n36uru said:
Well that price tag is the same with every other manufacturer. So it's something you would have had to deal with on a Sammy or OP as well... it's nothing ridiculous actually. That's why I took care to get mine insured as soon as it arrived.
Sent from my HTC U12+ using XDA Labs
Click to expand...
Click to collapse
Yeah but the best thing is that the phone been in the repair centre since the 13th and still haven't got the actual quote so I can't even pay it and they never got me the UPS return label so I also had to pay for the shipping back to the factory.
Been in touch with the support for every day for well over a week and still not actually got a proper ticket number that I can track and just keep getting a new ticket number that doesn't work plus mixing up the serial number.
So think this will be the last HTC phone for me as my U11 that was faulty when I got it also took weeks to get replaced as they kept saying they where going to try and repair it.

Jump1ng said:
Yeah but the best thing is that the phone been in the repair centre since the 13th and still haven't got the actual quote so I can't even pay it and they never got me the UPS return label so I also had to pay for the shipping back to the factory.
Been in touch with the support for every day for well over a week and still not actually got a proper ticket number that I can track and just keep getting a new ticket number that doesn't work plus mixing up the serial number.
So think this will be the last HTC phone for me as my U11 that was faulty when I got it also took weeks to get replaced as they kept saying they where going to try and repair it.
Click to expand...
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Well that's standard. Spar parts need to be delivered to the partners in the specific regions. Such things always take 4 - 6 weeks after the first devices shipped. Some manufacturers even need 8 to 10 weeks to provide the needed parts and prices.
Sent from my HTC U12+ using XDA Labs

so any news on spare parts, i allready ordered a new back for my 5 days old u12+ but one day after i ordered it i need allso a new display, it fell from about 30 cm height on the ground and i was shocked thatthe display broke alltough it was in the original case
lousy performance by htc after the tank of a phone htc 10

Can't believe it happened to me. My U12+ fell out of my pocket -- maybe three feet -- and shattered!! I'd been using it in the wild for just four days. Had it in the case that came with the phone. (The case I planned to use is arriving tomorrow.)
I'm horrified. This phone can't be dropped three feet?? It's defective by design.
Now, the aftermatch. I contacted HTC US and they said they wouldn't touch it because I have the Hong Kong variant. I'm supposed to coordinate with HTC Hong Kong. The repair shop up the street said they could fix it for $150 if I was willing to wait two weeks for parts, so I'm trying that.
Insult to injury, I thought I had insurance, but it doesn't kick in because T-Mobile hadn't registered the phone.
Will keep everyone posted about the repair. It would be great if there was a cheaper third-party option.

pixelvisions said:
Can't believe it happened to me. My U12+ fell out of my pocket -- maybe three feet -- and shattered!! I'd been using it in the wild for just four days. Had it in the case that came with the phone. (The case I planned to use is arriving tomorrow.)
I'm horrified. This phone can't be dropped three feet?? It's defective by design.
Now, the aftermatch. I contacted HTC US and they said they wouldn't touch it because I have the Hong Kong variant. I'm supposed to coordinate with HTC Hong Kong. The repair shop up the street said they could fix it for $150 if I was willing to wait two weeks for parts, so I'm trying that.
Insult to injury, I thought I had insurance, but it doesn't kick in because T-Mobile hadn't registered the phone.
Will keep everyone posted about the repair. It would be great if there was a cheaper third-party option.
Click to expand...
Click to collapse
Good luck on the repair. I would see if a repair shop locally could repair it. I just had a sub par experience with the USA HTC repair department recently. I bricked my phone and decided to send it back to HTC to see if they could revive the phone. After 5 weeks they sent it back to me and it still was not working correctly. I decided to see if I could resolve the issue which I was able to. Thank goodness. I would have hated to send the phone back to HTC for nothing again.

mauiblue said:
Good luck on the repair. I would see if a repair shop locally could repair it. I just had a sub par experience with the USA HTC repair department recently. I bricked my phone and decided to send it back to HTC to see if they could revive the phone. After 5 weeks they sent it back to me and it still was not working correctly. I decided to see if I could resolve the issue which I was able to. Thank goodness. I would have hated to send the phone back to HTC for nothing again.
Click to expand...
Click to collapse
Man! Make me nervous when reading this lol. The warranty on HTC device isn't up to it standard.
Sent from my HTC U12+ using Tapatalk

I'm sorry if I made you feel uneasy but I figure just wanted to give you a head's up on HTC repair service. I found another thread on this particular topic and it was disappointing to read all the issues customers had with HTC repair (USA).

next time if you have a warranty issue, you can try asking the HTC DACH contact on facebook/twitter... they are actually replying properly and maybe even able to help properly. it's sad to see so many bad things with USA repair as in Europe it's quite good...but also depends on if you are in contact with them per private message or just via e-mail... via private message on facebook it works out much better

Two and half weeks later, the local repair shop tells me they ordered the wrong part (probably for the U12 Life) and worse they are unable to source a U12+ replacement screen anywhere in the world. I can't find a place to buy one either, with the sole exception of an Indian supplier asking more than $300.
Does anyone know where one can buy a replacement screen? Or how much HTC charges for repair? If it's more than $200 I'm giving up on this.

pixelvisions said:
Two and half weeks later, the local repair shop tells me they ordered the wrong part (probably for the U12 Life) and worse they are unable to source a U12+ replacement screen anywhere in the world. I can't find a place to buy one either, with the sole exception of an Indian supplier asking more than $300.
Does anyone know where one can buy a replacement screen? Or how much HTC charges for repair? If it's more than $200 I'm giving up on this.
Click to expand...
Click to collapse
Just happened to me, over the phone they quoted me $2-300, but it could be more or less after sending it in. I asked what is the point of a warranty and they said it's only software issues, and it doesn't cover user damages like cracked screens. Anyways, you and I are sinking in the same boat, with HTC not selling any screens themselves, or providing other alternatives besides their own repair center. Scam company at this point

HTC cracked screen repair update:
1. I sent HTC my U12+ to repair due to a cracked screen.
2. They email me asking for a credit card to charge for the repair ($200). They asked me to call them. They did not provide a phone number.
3. I called and they ultimately said someone will call me back in 24-48 hours to take payment because they can't take payment.
4. When asked how long it will take to repair once they have payment, he said they usually take 3 week from the time they receive the phone.
It's been 7+ weeks since they received the phone.

How do I get in touch with the Indian dude, I'll spend the 300 to look at the screen without cracks. Guess I got lucky if you call it that, everything works and the cracks aren't that bad but it is disconcerting that a screen can't be had anywhere.

VidJunky said:
How do I get in touch with the Indian dude, I'll spend the 300 to look at the screen without cracks. Guess I got lucky if you call it that, everything works and the cracks aren't that bad but it is disconcerting that a screen can't be had anywhere.
Click to expand...
Click to collapse
A website called "cellspare" sells the screen, but it's $339. I made the resolve to wait two months and see if screens are cheaper.

Broken backside on Pixel 3XL

Hey guys.
It started with a Basssound, and then my Pixel 3XL fell off the windowsill....
Today i reached out the repairingcompany from google CTDI in Germany.
I hope the repair will not that expensive. (Hoping for about 200 € without VAT)
Now i'm waiting for the UPS Service who will pick up my phone.

Sorry about your device, was it in a case?

Nope it wasn't.
It was my fault, after all, i should not lay down a phone on a sloping windowsill....

https://www.ubreakifix.com/google-repair/google-pixel-3-xl-repair
Google's recommended vendor says back glass repair is $100 USD (88€)
Screen repair is where the big money is.

A dbrand or slickwraps will cover that up just fine!
Edit: too bad the camera's broken... That's going to add to the $$$.
Sent from my Pixel 3 XL using Tapatalk

Oh 100$. I hope the price in europe is that cheap. Let's hope. Today i have still no message from ups.
I don't like covers, because they make phone big an hide the design from the phone itself. But of course i have then to watch for falling phones...
Actually the complete phone is working including the camera. It's just the broken camera glass that make photos look like from an 100$ Phone.
But i don't know if its from the drop or from december update, but there are lacks in the performance which is annoying at the moment. I will see after repairing if the problems are gone.
@MOD Is it possible to delete the strayed c in the title?

Daimonion1980 said:
Oh 100$. I hope the price in europe is that cheap. Let's hope. Today i have still no message from ups.
I don't like covers, because they make phone big an hide the design from the phone itself. But of course i have then to watch for falling phones...
Actually the complete phone is working including the camera. It's just the broken camera glass that make photos look like from an 100$ Phone.
But i don't know if its from the drop or from december update, but there are lacks in the performance which is annoying at the moment. I will see after repairing if the problems are gone.
@MOD Is it possible to delete the strayed c in the title?
Click to expand...
Click to collapse
For your question about the title just edit the post and go to advanced mode. There you can edit the title.

Daimonion1980 said:
Hey guys.
It's started with a Basssound, and then my Pixel 3XL fell off the windowsill....
Today i reached out the repairingcompany from google CTDI in Germany.
I hope the repair will not that expensive. (Hoping for about 200 € without VAT)
Now i'm waiting for the UPS Service who will pick up my phone.
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Ouch, those pictures literally made me say: "Ohhh, ouch!!" I'm sorry that happened to you... I am assuming you don't keep a case on it? After seeing lots of people complain about how easy it was to scratch the back up I decided to always keep mine in a case.
I wish you all the best and I hope it's not super expensive to get fixed.
-E

I feel your pain...
Ordered mine on launch day and three days after having it I knocked it out of my hand, it was in a Spigen thin fit case which is really no protection. Completely my fault, I knew better than to hold it when I was doing what I was doing at the time.
Face first on a brick floor. Screen shattered, I'm glad I got the Preferred Care. $99.00 US and they shipped me a brand new one. At least I got to keep all the accessories from the first one and only had to send back the phone itself.

bp328i said:
I feel your pain...
Ordered mine on launch day and three days after having it I knocked it out of my hand, it was in a Spigen thin fit case which is really no protection. Completely my fault, I knew better than to hold it when I was doing what I was doing at the time.
Face first on a brick floor. Screen shattered, I'm glad I got the Preferred Care. $99.00 US and they shipped me a brand new one. At least I got to keep all the accessories from the first one and only had to send back the phone itself.
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Nice! I always worry about being sent a refurbished device when they claim to send you a new one. I don't know if Google does that or not, but, I know other companies do and it's pretty frustrating. I have major OCD when it comes to new vs. not.
Good Luck!
-E

EricSB said:
Nice! I always worry about being sent a refurbished device when they claim to send you a new one. I don't know if Google does that or not, but, I know other companies do and it's pretty frustrating. I have major OCD when it comes to new vs. not.
Good Luck!
-E
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Click to collapse
The replacement was done through Asurion so they might send refurbished ones but I don't really think they had any at the time. I ordered it on launch day and broke it three days after I received it...lol.
I need to mention I haven't broken a phone in 10 years.

bp328i said:
The replacement was done through Asurion so they might send refurbished ones but I don't really think they had any at the time. I ordered it on launch day and broke it three days after I received it...lol.
I need to mention I haven't broken a phone in 10 years.
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Good point on likely not having refurbished devices. Yeah, I guess it was just your turn after 10 years.
Have you gotten the replacement device yet?
-E

EricSB said:
Good point on likely not having refurbished devices. Yeah, I guess it was just your turn after 10 years.
Have you gotten the replacement device yet?
-E
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Click to collapse
Oh yeah I've had it for a while now. This happened in October.

Late response
I have a case now. And it fits in my reworked brodit auto smarrtphone holder i bought for nexus 6p
The repairing was okay so far. i contacted CTDI in germany which organized a ups pick up and the device was repaired in poland by regenersis. It costs 212,08 € without tax and with tax 260,86 € (23% in poland)
So, i hope it will not broken anymore...