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Cracked LCD, i hate my friends...

Well... I was out with my friends, they were screwing around, one was looking at my phone then he saw the name of a girl i'm interested in, decided to call her, i tried to grab the phone back, he tossed it to his girlfriend who missed it, it hit the ground, and now, i have a 'bleeding' lcd under the glass.
Expensive phones and alcohol do not mix.
So looks like i'm going to have to go down to the mall and get myself a cheapy replacement phone for the next couple weeks.
Looking at a replacment I see "pocket pc techs" a $250 repair to fix the LCD.
Any chance anyone knows a cheaper repair place? in north america... didn't think so but it was worth asking
Ugh, well i guess all my questions will be on hold...
But bleh, just as i got it working 99% as i liked it after having it for 4 months.

Oops... wrong forum... meant for the regular HTC universal... hehe guess i've been spending so much time in this one.

don't they have insurance of some kind?
in holland we have something called "WA-verzekering"
if i break my friends phone by accident, i will pay for the damage and, it might be covered by this insurance... depending on the situation.
'playing catch' isnt covered i think..
but accidently push it of the table is...

Balur said:
Well... I was out with my friends, they were screwing around, one was looking at my phone then he saw the name of a girl i'm interested in, decided to call her, i tried to grab the phone back, he tossed it to his girlfriend who missed it, it hit the ground, and now, i have a 'bleeding' lcd under the glass.
Expensive phones and alcohol do not mix.
So looks like i'm going to have to go down to the mall and get myself a cheapy replacement phone for the next couple weeks.
Looking at a replacment I see "pocket pc techs" a $250 repair to fix the LCD.
Any chance anyone knows a cheaper repair place? in north america... didn't think so but it was worth asking
Ugh, well i guess all my questions will be on hold...
But bleh, just as i got it working 99% as i liked it after having it for 4 months.
Click to expand...
Click to collapse
Didn't your 'friends' offer to pay for the repair?
They could go half each, one for the crap throw and one for not catching it.

Hey guys,
Nope insurance here wouldn't cover something like that, as for offereing to cover the cost... even if they offered i wouldn't let them. $450 would really mess them up for a month or two, but i can afford to take the hit.

I'm so sorry Balur!
It happened to me last summer...

Hey thanks for the sympathy...
Well I just got back from the Roger's store with a nice and simple Nokia 2610. No camera, no music, absolutly tiny.
Swapped the sim, and its working, so I guess it will do.
$300 to PocketPC Techs
$130 for replacement phone without a contract.
$20 for shipping to the repair place...
UGH...
Oh well, i kinda like this little phone, it will be nice when i go to the bar or a club or something, swap the sim rather then taking my Pocketpc and carrying something large, and that i'm afraid of having stolen.
Oh well... lol.
I guess i'll be posting again in a few weeks

Balur said:
Hey guys,
Nope insurance here wouldn't cover something like that, as for offereing to cover the cost... even if they offered i wouldn't let them. $450 would really mess them up for a month or two, but i can afford to take the hit.
Click to expand...
Click to collapse
When I was young I was told not to touch things I couldn't afford to replace if I broke them...

grayme said:
When I was young I was told not to touch things I couldn't afford to replace if I broke them...
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Click to collapse
Well... welcome to North America... land of entitlement, and bad manners... lol

I bought two so if I broke one at some point I would have spare parts

Woot, fedex man just came, I'm back i the game
Faster then i had thought, kinda funny though since I just bought a cheap small phone so I wouldn't be stranded.
Oh well now I can swap my SIM when I don't want to be carrying my brick (to the bar and such places)

Balur said:
Woot, fedex man just came, I'm back i the game
Faster then i had thought, kinda funny though since I just bought a cheap small phone so I wouldn't be stranded.
Oh well now I can swap my SIM when I don't want to be carrying my brick (to the bar and such places)
Click to expand...
Click to collapse
yep, im doing the same.
im using my previous Sony Ericsson P910i as a "party phone". hehe

I went with a Samsung D807x my phone company was ice enough to subsadize it if i signed a 2 year contract (I was month to month), and it worked out anyways becuase the rate plan I wanted required a contract.
LOL.
Its small, its sexy, the quality is pretty good... but... i keep putting my finger on where the antena is... and it causes a hit to quality.
I've been through 3 phones since I sent my universal in though. A cheap pay as you go phone, which i swaped my SIM into, then returned with a week to go becuase it sucked. Also I borrowed a friends piece of crap, then I got that one on Monday, lol.

BLEH!!! 2 dead pixels... gotta send it back... lol

My screen cracked but I haven't fixed it yet. There are repair kits on ebay for ~180 if you're willing to do it yourself... which I am. However, my bank account isn't willing to cough up just yet. haha.
Sorry to hear of your troubles, but I'm glad it got fixed!

I saw the kits, but figured $180 for me to screw up or $250 for a professional to do it...
I decided on the professional
One of the pixels revived (guess it was just stuck), there's one left, always green.
They've agreed to swap screens, but I think I'm going to wait untill Monday and see if this one revives after a few days of usage.

You should be able to contact HTC for the price of fixing it. A friend of mine works in a HTC location in the UK and that office focus mainly on repair.
You can give them a call by finding the numbers on http://www.europe.htc.com/

dead pixels
There is a software to get the dead pixels out. If I find it I'll send you the link but it flashes the screen with different collors to get the dead pixels out. It worked with my MDA screen and never had pixels again.

Program to remove dead pixels
Ok the name of the file is M4V56052.MP4
I have the file so if you PM me your email I'll send it to you. I have to run it like 5-6 times to get the stuck dead pixels out.

I broke my LCD screen last year.
I looked up the parts and ordered an LCD screen strait from China, works perfect. I paid about 70 Euro.

Dropped My G Tab ... For a Second Time

I just dropped my G Tab for the second time ... and its still alive. Being somewhat a fumble fingers I have accidently dropped my G Tab from a table of three feet or more since I bought it at the end of November. No visible harm externally or internally.
The build quality of this tablet truly impresses me.
Gotta quit dropping it though before it runs out of lives.

rls2002 said:
I just dropped my G Tab for the second time ... and its still alive. Being somewhat a fumble fingers I have accidently dropped my G Tab from a table of three feet or more since I bought it at the end of November. No visible harm externally or internally.
The build quality of this tablet truly impresses me.
Gotta quit dropping it though before it runs out of lives.
Click to expand...
Click to collapse
That's my fear everyday. Nice to know it has a few lives to it...

As a fellow klutz I am very glad to hear this.
Not that I am going to try it on purpose, but just in case it happens I hope to not be devastated.

Butter is not the best idea to clean the g tablet with

Bought my Gtab on Black Friday. Been keeping it updated with TnT Lite, love this device.
A week ago, I bumped it off the counter onto the floor. It landed on a rug, edge-on. From that point, the lower third of the screen (when held in portrait mode) became increasingly unresponsive. I cannot describe the sick feeling this gave me (I have a lot of gadgets, but dont normally get so attached to them).
I searched for my receipt (unsuccessfully), but had the original box and all materials. I called the Sears store I bought it from and talked to the sales lead in Electronics. I simply told him I was having screen issues but didnt have my receipt. Told him I love the device and didnt want my money back, but asked (since it was still within 30 days) if there was some way I could exchange it for a new one....
He said he'd be happy to exchange it. I took it in and was back out with a new one in less than 5 minutes, no questions asked. I even got $20 refunded since the price had dropped. I also picked up the Viewsonic GTab Case for $5.99 (a surprise for the money, since its a decent CaseLogic case).
So.. yes, a fall CAN kill your Gtab, but I do think it's a well made device for the price... heck, a 4 foot fall will destroy most electronic gadgets.
So.. now I absolutely baby this thing... it stays in the case when not in use.
Moral: Be careful with it as you would any other $400 device.

Butch1326 said:
That's my fear everyday. Nice to know it has a few lives to it...
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Click to collapse
That's exactly why I finally sprung for a 3rd party warranty a device... cover accidental damage(extra charge) as well for 3y... squaretrade.
FBPREVIEW (MIGHT) still get you 30% off... c. $65 total.
(I just know that I'll drop and break the gTab at some point, since I was keeping it I decided that I had better do something about getting a better warranty...)
You're supposed to buy this w/in 30d of purchase, but they might let you slide a little. Also as a caveat, I've heard of squaretrade before and have heard good things about them, but beyond that this is my first experience with them and I have yet to make a claim...

cutterjohn said:
That's exactly why I finally sprung for a 3rd party warranty a device... cover accidental damage(extra charge) as well for 3y... squaretrade.
FBPREVIEW (MIGHT) still get you 30% off... c. $65 total.
(I just know that I'll drop and break the gTab at some point, since I was keeping it I decided that I had better do something about getting a better warranty...)
You're supposed to buy this w/in 30d of purchase, but they might let you slide a little. Also as a caveat, I've heard of squaretrade before and have heard good things about them, but beyond that this is my first experience with them and I have yet to make a claim...
Click to expand...
Click to collapse
Good information to share with everyone.
I decided against purchasing a warranty because early on I read that assessories for the gtab will be available in early-to-mid Demember. I must be on a different calendar... I'm looking for a fold cover similar to the one they have for that other major brand we don't mention on this forum. I keep holding my breath, but I think I'll be looking at one of the covers available now for temporary use.

Butch1326 said:
Good information to share with everyone.
I decided against purchasing a warranty because early on I read that assessories for the gtab will be available in early-to-mid Demember. I must be on a different calendar... I'm looking for a fold cover similar to the one they have for that other major brand we don't mention on this forum. I keep holding my breath, but I think I'll be looking at one of the covers available now for temporary use.
Click to expand...
Click to collapse
Go check out the accessories forum. It looks like Kindle DX cases fit OK, but people seem to be getting random color v. what they ordered, plus one guy said that he couldn't get it to fit right.
Another guy found a Solo case @ Staples for $20 that looked lit it fit well. He posted a video... DX people just had some pix...
Well, I've never bothered w/warranties for my notebooks, but I decided that I had better with the gTab as I find it a bit unwieldly v. a 7", and I've seen several posts before about people who dropped their Pandigital Novels and Augen Gentouches and broke their screens. I was just worried that this one being larger it might be MUCH easier to damage the screen...

Dropped once from 3 feet onto carpet. Survived! Need to buy case ASAP. Need to protect this puppy.

Galaxy S4 Repair nightmare

So my wife is the proud owner of a Galaxy S4 and I was stoked to have finally convinced her to get rid of her POS iPhone. Unfortunately she had the phone for about a week before our daughter got a hold of it and promptly dropped it on the concrete. Since my wife was not sure if she wanted to keep your iphone or the S4 in the beginning, at that point the phone was neekid (case arrived the day after it was dropped!). Needless the say the screen shattered and there were some groovy dings in the chrome bezel and no we did not have insurance.
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Original Damage.
So I started doing research into different companies that would do the repair. I came across a company in VA called Rockit Repairs (www.rockitrepairs.com). After talking to them on the phone and reviewing their work on FB I felt comfortable with sending my wife's phone there to have it repaired. Needless to say, this was a huge mistake. I will give them credit for standing by their word but so far the only thing they have done is screw me over.
The first problem I had was with return shipping. I paid an extra $20 to have the phone overnighted back to me. It took them three days from when they told me the phone had been shipped before I got an actual tracking number. Obviously they had not shipped it until then. That was a Saturday so I did not receive the phone until that Tuesday. When I called them on it they offered to refund my overnight shipping.
The repair job itself was horrible. First of all there were to scratches on the LCD underneath the front glass. One went about half length of the screen and the other was about 1/3rd the length of the screen. There were over a dozen pry marks in the chrome bezel and there were all sorts of crap between the front glass and the LCD. Some of which was dust and others that were bigger - possibly food crumbs.... IDK. Portions of the touch screen were not as responsive as they should have been. I called them again and I talked to a guy named Jim who said he is the one that did the actual work. Jim apologized and said that he did not see this when he sent it (I don't know how) and to send it back so they could do it right.
All that stuff you see on the screen, yeah that is actually under the front glass.
So I sent it back and they said they had to order a LCD, overnight, from their supplier. The next day I get an updated saying the phone was repaired and shipped and I was even given a tracking number. Again, they couldn't even get the shipping right because they were suppose to overnight it but sent it 3 day priority. How can you trust a company that can't do something as simple as ship a package correctly? Because of their error in shipping, I didn't get the phone back for 4 days (weekend).
The second time we got the phone back it looked much, much better. Everything looked great. I originally though that they must have replaced the entire front assembly this time because the chrome bezel was replaced as well. However, my excitement didn't last long. When I got the phone home, I pulled the battery to look at the serial number to make sure it matched the box. It did but it was obvious that the sticker had been peeled up at some point. Since the phone was working and looked great I just let it go. I assumed that there was a screw under the sticker that they had to remove. I was far from right.
Six days after we got the phone back the LCD started to get lines through it, or it would just not turn on, or it would be all white, or the colors would be reversed. Basically the LCD was shot. At this point I was done with Rockit Repairs. I told them to refund every penny or I would do a chargeback via my credit card company. They did not argue at all. That same day I took the phone to a local repair shop to have them figure out what is going on. Now you may ask why didn't I go to this place originally and that is a valid question. When I talked to them on the phone I didn't really like their attitude. I don't know if I caught the dude on a bad day or what but I didn't get a good vibe from him. Anyway, we started talking about what was going and I asked about the sticker under the battery. This is where it gets fun.
By the end of the day the phone was completely unusable.
The repair tech at the local shop, First Class Cell Phone Repair, told me there was no screw under there and that most likely this other shop had created a Frankenstein phone. That they probably took a parts S4, maybe a water damaged phone or something along these lines, and replaced some of the internals with the parts from my wife's phone and slapped our serial number sticker on this other chassis. I cannot confirm that they did do this but I do know that I never agreed to this and at no point was it ever even discussed with me. The local shop is going to see if they can determine the issue with the phone and they are going to take pictures of everything they see. If they are of the opinion that they Frankensteined my phone, well it won't be a good day for Rockit Repairs.
The odd thing is, this company seemed legit. They have a nice public facebook page with over 2200 likes. Lots of stories about repairs and satisfied customers. Local papers doing write ups about their shop. They seemed for real. But seriously, they have screwed up every step of this process and had lied to me and did some extremely shady things. Maybe their regular customers are idiots? If anyone who reads this needs their phone fixed, don't send it to Rockit Repairs.
Anyone else have any experience with this shop?

So I just got off the phone with Rockit Repairs and they clarified their repair process the 2nd time around. He explained that the part he ordered was the entire chassis and not the LCD (even though in the reply on my ticket said only LCD). I don't know where they ordered the part from but I have found vendors that do sell the chassis for the S4 and it is essentially the front glass, lcd, housing for the logic board and the other internal workings.
They did apologize profusely and stated that they had never had issues like this before but seriously, even if the repair was done right the first time the shipping issues and being lied to about the shipping issues would be enough for me to never do business with them again.

How old is your daughter? $600+ phone without insurance is a very expensive "play toy" regardless of how she got her hands on it. A case wouldn't have made a difference from the looks of the phone. Good luck with your repair process.

scott14719 said:
How old is your daughter? $600+ phone without insurance is a very expensive "play toy" regardless of how she got her hands on it. A case wouldn't have made a difference from the looks of the phone. Good luck with your repair process.
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Click to collapse
She is 2 but we don't let her play with out phones. I have an old busted HTC phone that she plays a few games on but not our phones. My wife just left it on table and then walked away. Trust me, she feels pretty stupid about it.

berdo said:
She is 2 but we don't let her play with out phones. I have an old busted HTC phone that she plays a few games on but not our phones. My wife just left it on table and then walked away. Trust me, she feels pretty stupid about it.
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Click to collapse
Sorry to hear that. Kids seem to be able to get into everything. I've seen parts (Digitizer and screen) available for around $200 - $250 US and videos on youtube showing how to replace the part(s), but it's something I would rather have someone else do as well.

Sorry to hear about your bad experience. I wouldn't use Facebook as a source for accurate information on a company reliability since i believe they can pretty much edit every post and delete any that don't agree with what they have to say.
I have insurance myself for my s4 and indeed for my son's iphone 4s. but sadly it still cost about $200 with insurance to replace his iphone when he dropped it into the ocean. Apparently there are other companies not affiliated with the carriers who offer better insurance but I haven't looked into it. I figure It's worth it to have insurance for the first 6 months but after that, the $200 replacement cost isn't worth it. Especially since you can buy a brand new Nexus 4 for $299.

acruxksa said:
Sorry to hear about your bad experience. I wouldn't use Facebook as a source for accurate information on a company reliability since i believe they can pretty much edit every post and delete any that don't agree with what they have to say.
I have insurance myself for my s4 and indeed for my son's iphone 4s. but sadly it still cost about $200 with insurance to replace his iphone when he dropped it into the ocean. Apparently there are other companies not affiliated with the carriers who offer better insurance but I haven't looked into it.
You can buy a brand new Nexus 4 for $299, something to think about.
Click to expand...
Click to collapse
I agree FB isn't the best place to go. I did google searches and searched for info on XDA but nothing really anywhere that was all that helpful. Really I based my decision off talking to them on the phone. They stated all the things you want to here, like the number of S4 repairs they have done, what their turn around time is, if the stand behind their work, etc.. I know they have multiple employees because I have talked with about 4-5 different people so they are obviously generating enough business to have that many employees. I don't think they are a chop shop, I just think they screwed up and were not honest about it until I pushed them for more info.
The local shop says the ribbon cable was pinched which is causing the LCD to short out. To fix I have to replace the entire LCD screen again. Does anyone have any suggestions for who to send it to? The local AT&T store recommended a place called Digital Doc http://digitaldocrepair.com/. They appear to be a franchise with 6 different locations.

if you broke your screen.the best option is Samsung USA.its under 200 and you still have full warranty.who knows u might get lucky and they repair it free.don't use these stupid small repair shops.they are lookin to rip people off.

I just thought I would throw in my two cents here and suggest you buy the digitizer/lcd/frame as a single assembly on eBay and then do the repair yourself. I've repaired many Samsung phones and I've found that taking the phone apart is very easy but it's really a pain to replace just the digitizer or just the LCD without getting any dust or smudges between them. On top of that you have to make sure the seal is damned near perfect or you'll accumulate dust in there over time. It's better to buy that as a single unit IMHO.
http://www.ifixit.com/Teardown/Samsung+Galaxy+S+IV+Teardown/13947/1
If you search eBay for "Galaxy S4 LCD Frame" a respectable price is in the range of $180 - $200. Be sure to read the description and not rely only on the pictures!

Let me translate for you. You sent your phone to Jim Bob who knows a little about Facebook. Jim Bob also watches Youtube and saw where you can replace the glass on your phone and says to himself "Hey I can do that, and make money doing it. I know how to make a facebook page to advertise". Unfortunately pulling the glass from the LCD is a lot harder than it looks on Youtube. No one showed where those tutorials are using a phone where it was already done once and the second time is much easier since the original adhesive has been removed. So JB screwed it up while doing it in his basement while eating Cheetos. The easy fix was just to buy a new LCD with digitizer that doesn't have your imei number on it. So JB tried to remove your sticker and put it on the new frame but no one told him they use a tamper proof material and adhesive that makes sure it's obvious when it has been removed. And now you have it back.
Unless they specifically told you that certain parts wouldn't be removed, or if removed would only be replaced with OEM parts, I can't see that you have any legit legal grounds to complain, other than poor workmanship.
Sorry for your luck.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app

I had a busted SIM Card reader on my old Galaxy S2Skyrocket.
I took it to http://www.bobknowsphones.com/ and they quoted me 60 to replace it. Brought it in and left in 15 minutes with a replaced sim card and a functioning phone.
They are local in Atlanta but get great recommendations and I think they have mail in service for those not local.
Good luck on your repairs.

navalynt said:
I just thought I would throw in my two cents here and suggest you buy the digitizer/lcd/frame as a single assembly on eBay and then do the repair yourself. I've repaired many Samsung phones and I've found that taking the phone apart is very easy but it's really a pain to replace just the digitizer or just the LCD without getting any dust or smudges between them. On top of that you have to make sure the seal is damned near perfect or you'll accumulate dust in there over time. It's better to buy that as a single unit IMHO.
http://www.ifixit.com/Teardown/Samsung+Galaxy+S+IV+Teardown/13947/1
If you search eBay for "Galaxy S4 LCD Frame" a respectable price is in the range of $180 - $200. Be sure to read the description and not rely only on the pictures!
Click to expand...
Click to collapse
This is actually what I am doing. I purchased a frame assembly from Amazon actually (though the seller is on eBay as well and has a 99.5% rating with other 7200 feedbacks) but I will not be doing the work myself. I will have the local repair shop do the work. I am a Sys Admin by trade and have no problems digging in and doing the work myself but considering the phone is so new I would rather have them do it and have the work warrantied. That way if they screw it up it is on them.

BigMc71 said:
Let me translate for you. You sent your phone to Jim Bob who knows a little about Facebook. Jim Bob also watches Youtube and saw where you can replace the glass on your phone and says to himself "Hey I can do that, and make money doing it. I know how to make a facebook page to advertise". Unfortunately pulling the glass from the LCD is a lot harder than it looks on Youtube. No one showed where those tutorials are using a phone where it was already done once and the second time is much easier since the original adhesive has been removed. So JB screwed it up while doing it in his basement while eating Cheetos. The easy fix was just to buy a new LCD with digitizer that doesn't have your imei number on it. So JB tried to remove your sticker and put it on the new frame but no one told him they use a tamper proof material and adhesive that makes sure it's obvious when it has been removed. And now you have it back.
Unless they specifically told you that certain parts wouldn't be removed, or if removed would only be replaced with OEM parts, I can't see that you have any legit legal grounds to complain, other than poor workmanship.
Sorry for your luck.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
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Click to collapse
I hear what you are saying but I don't think this is an accurate description of the company I went with. While I am not defending them, they are definitely not some newb in his mom's basement thinking he can do something because he saw it on youtube. The company has two retail locations with about 5-7 employees. They have been in business for over a year and expanded from 400sq ft office to an 1100 sq ft office in a small time frame to deal with all the work they are getting. All of this info I found via a local paper who did a story on them, not from their facebook page. All this information lead me to believe they were actually capable. I do believe that their tech has a video posted on XDA of him removing the front glass on a S4, being one of the firsts to do it.
http://www.youtube.com/watch?v=bbJEpe79PDQ
I did my research. More than just facebook. I think they are a capable repair shop but they are not exactly up front about what they are doing and open with their communication when the eff up. Either way I will never use them again.

This is why I went the Samsung route and gave them $200 bucks, flat. They fixed it in under a week and shipped to and from with 2 day shipping. Professional and perfect condition. They replaced what seems the mid-frame, AMOLED, and digitizer. No dust, scratches, or bubbles.
But they upgraded me to MF3 :crying:

pejhod said:
This is why I went the Samsung route and gave them $200 bucks, flat. They fixed it in under a week and shipped to and from with 2 day shipping. Professional and perfect condition. They replaced what seems the mid-frame, AMOLED, and digitizer. No dust, scratches, or bubbles.
But they upgraded me to MF3 :crying:
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Click to collapse
You know this sounds stupid, but it never occurred to me to send it to Samsung. Even when I called AT&T to ask them where I should send it to they never suggested Samsung. Now I feel really stupid. It is my wife's phone and she doesn't root/custom rom so she would care less about the firmware. Pretty effing stupid.
How did you set that up, did you just call 1-888-987-HELP or did you go to a samsung retail location?

pejhod said:
This is why I went the Samsung route and gave them $200 bucks, flat. They fixed it in under a week and shipped to and from with 2 day shipping. Professional and perfect condition. They replaced what seems the mid-frame, AMOLED, and digitizer. No dust, scratches, or bubbles.
Click to expand...
Click to collapse
berdo said:
You know this sounds stupid, but it never occurred to me to send it to Samsung. Even when I called AT&T to ask them where I should send it to they never suggested Samsung. Now I feel really stupid. It is my wife's phone and she doesn't root/custom rom so she would care less about the firmware. Pretty effing stupid.
How did you set that up, did you just call 1-888-987-HELP or did you go to a samsung retail location?
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Click to collapse
@berdo I called Samsung directly and they gave me the number. Unfortunately I don't have it anymore or I would share it with you. I did want to share how great my experience with Sammy was.
My experience is identical to @pejhod 's. Check around for alternative companies to fix, but all were charging in excess of $250. Finally called Samsung (repair facility in Arlington,TX. They sent me a shipping label, said 5-7 days to repair and 2 days to ship back. They replaced the screen and bezel and shipped it back in a day. All for a flat $200. Very professional and very true to their word. I hope I never damage my screen again, but if so, Samsung is the ONLY route I'd go. I was super impressed by the whole experience.

Get a SquareTrade warranty $6 buck a month and $100 deductible

peaster3 said:
@berdo I called Samsung directly and they gave me the number. Unfortunately I don't have it anymore or I would share it with you. I did want to share how great my experience with Sammy was.
My experience is identical to @pejhod 's. Check around for alternative companies to fix, but all were charging in excess of $250. Finally called Samsung (repair facility in Arlington,TX. They sent me a shipping label, said 5-7 days to repair and 2 days to ship back. They replaced the screen and bezel and shipped it back in a day. All for a flat $200. Very professional and very true to their word. I hope I never damage my screen again, but if so, Samsung is the ONLY route I'd go. I was super impressed by the whole experience.
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Click to collapse
...I would hope so.....they made the phone lol

Yeah, I never believed in buying insurance floaters of any kind for my cell phones and that may just change after the GS4. Phones just keep getting thinner and easier to crack. This one is the easiest of all phones I've ever owned. Wouldn't be a bad idea, but I didn't have it to start with.
But yeah, Samsung is the quickest, easiest, and most professional. Obviously it hurt to pay the $200, sure wasn't a pleasure handing over my card information, but you gotta do what you gotta do. They even return it is this very cool box that almost has the phone floating between two pieces of paper. Haha. Idk but I thought it was cool. (I guess for $200 they better mail it back in a somewhat decent packaging.)
Mine was sent to Plano, TX.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4

Well after reading about the Samsung experience I am really pissed at myself. Live and learn. I would have gladly paid $200 to have samsung fix the phone. However, in the long run the phone is fixed, looks great, and is working great so far. I guess only time will tell if the replacement part will work. But if there are issues again I will be going directly to Samsung.
In the end, RockIt Repair was true to their word that they stand by their work. While I had every issue under the sun, they acknowledged those issues and took responsibility for them. They refunded the original cost of of the repair and reimbursed me for the cost difference in having to buy a new lcd assembly. So in the end I did not have to pay anything out of pocket to get it fixed. Though after 4 weeks and numerous amounts of hours spent dealing with this does not equal $250, I will take it.
Lesson learned.

Ice Dot View Case Hinge tearing?

Hi all,
I have an official HTC Dot view case for my M9, the ICE version (with the transparent back) but I have found that just after a month of normal use, the hinge is starting to tear from the inside, just where it is connected to the hard transparent back.
I was wondering if anyone else is experiencing this.
I'm going to try and get a replacement from the store as I am surprised at the quality issue with this one, just hope it's a one off.
I've never had this issue with my m8 Dot View case.

Same exact thing happened to me, in about 2 weeks. I went to the Verizon store where I bought it, and they offer 14 day returns, and my entire front flap ripped off at 15 days.
I even reached out to HTC, and they said that you have to get warranty thru the store you bought it at. Needless to say, I'm really ****ing pissed, and only saw this post when I came here to find a new case. It just really pisses me off that I got roped into the m9 due to the dotview case, and it ****ing fell apart in 2 weeks. Nice flagship case for your flagship phone, HTC. Ya jerks.

godzirrarawr said:
Same exact thing happened to me, in about 2 weeks. I went to the Verizon store where I bought it, and they offer 14 day returns, and my entire front flap ripped off at 15 days.
I even reached out to HTC, and they said that you have to get warranty thru the store you bought it at. Needless to say, I'm really ****ing pissed, and only saw this post when I came here to find a new case. It just really pisses me off that I got roped into the m9 due to the dotview case, and it ****ing fell apart in 2 weeks. Nice flagship case for your flagship phone, HTC. Ya jerks.
Click to expand...
Click to collapse
Luckily I bought mine at best buy, I couldn't get my money back because they have the 15 day policy, but I was able to get store credit and switched to the otterbox. My ice case tore right at the 30 day mark.
That doesn't seem right, HTC should have a standard product warranty. They are willing to give another device through uh-oh protection, but not a case? That's a noodle scratcher if I've ever heard one.

Another ripped case here, after a month of use, contacted HTC, they said to go to the supplier, even though i purchased the case through the HTC Website... It's a bit of a joke and then the online chat rep eventually told me to try contact expansy's which doesn't make any sense either. Ordered a new spiegen slim case anyway now but still trying to claim my compensation back

I had a lengthy discussion with htc support and they basically told me to contact the retailer.
When I told them they are responsible for warranty claims, they basically told me they can't fulfil their own warranty policy.
Really its a joke, if I had the time and energy I would take them to court, as this is clearly illegal.
**********
Sent from a tin of baked beans using some chewing gum, tinfoil, a piece of string and a manual written by MacGyver

Same thing is happening to mine! Found this topic through a search. Really disappointed but haven't reached out to anyone yet. Bottom of hinge barely on now. Really wanted this case and it's such a let down.

Does anyone know if that can happen with the first version of the dot view case for the m9?

Carphone warehouse is sending out a replacement to me.. I'll keep an eye out if it happens again.. Haven't received it yet..
**********
Sent from a tin of baked beans using some chewing gum, tinfoil, a piece of string and a manual written by MacGyver

I wonder if I should not buy a clone then, I thought the main advantage of the original cover is the durability...
Sent from my HTC One M9 using XDA Free mobile app

vegetaleb said:
I wonder if I should not buy a clone then, I thought the main advantage of the original cover is the durability...
Sent from my HTC One M9 using XDA Free mobile app
Click to expand...
Click to collapse
Anything is better than the original, poorly maid, probably to have consumers buy multiple cases to help HTC make up for quarterly revenue

I just noticed that HTC did 2 different Dot View cases for the M9, the Ice which is transparent back and the normal one which is like the M8 Dot view.
Do you think only the Ice version has problems?
What do you think about this case? http://www.amazon.com/case-Rock-Ult...p/B00VND5HQK/ref=cm_cr_pr_product_top?ie=UTF8

vegetaleb said:
I just noticed that HTC did 2 different Dot View cases for the M9, the Ice which is transparent back and the normal one which is like the M8 Dot view.
Do you think only the Ice version has problems?
Click to expand...
Click to collapse
The only thing I can say is the grey backed one is the one I had on the m8, never had an issue with it.
My gut feeling would be it only effects the ice cases, which is doubly irritating as that is supposed to be the more premium one...

Just had a look and mine is doing the same
@p50kombi did you just go in store or call them?

Electronic Punk said:
Just had a look and mine is doing the same
@p50kombi did you just go in store or call them?
Click to expand...
Click to collapse
Don't ask mate...
I went to the store first, but they are just a bunch of idiots..
I thin kI told you before I had a run in at the store before, this time was no different.
They told me they couldn't do anything about it in store and I should call HTC.
I can post the log from my conversation with HTC, they basically said they can't fulfil their own warranty policy and I should go back to CPW..
I really didn't want to go back to the store and waist another hour of my life debating with the knobs there, so decided to call CPW instead.
The woman on the phone sorted it out for me after me explaining my road towards my call with her...
Best bet would be to call them.
Maybe mention there seems to be a real issue with this case and maybe they can push HTC from their side to do something about it....
Man, it makes my head hurt already knowing that I probably will be doing the same after another months worth of use, as the new dot view case shows hairline cracks in the rubber already....

Yeah distinct lack of effort on cases this time, 3 **** colours and low quality imho, bottom of my case is not nicely drilled and has tiny bits of discoloured rubber where it hasn't been done properly.

kash20 said:
Another ripped case here, after a month of use, contacted HTC, they said to go to the supplier, even though i purchased the case through the HTC Website... It's a bit of a joke and then the online chat rep eventually told me to try contact expansy's which doesn't make any sense either. Ordered a new spiegen slim case anyway now but still trying to claim my compensation back
Click to expand...
Click to collapse
that's because the "htc accessories website" is operated by expansys. i don't even know if that's the real official website.
the same happened to mine ICE case, i am still waiting for reply from expansys.

Ok went to the store (same store I actually had my online delivery that gave me it 4 days early - so pretty chill / clueless guys but regardless awesome because of it.
They weren't sure on the warranty policy so put me through to customers services. Without evening asking for name/number they told me the warranty was 6 months (which I actually believe is incorrect but serves purpose) and that the store should be able to replace it.
I had the nice lady repeat this for an employee. Boom, job jobbed.
Actually quite obvious on the tearing when the phone is out of the case.
Confirmation from "head office" was all they needed which I assume they meant customer services.
Would encourage everyone to do this to be honest, although a fan of HTC, they should not get away with low quality "premium" accessories and if this has an inherent fault then it needs to be sorted out.
Don't be afraid and if needed point them to this thread, might even start getting this talked on Elevate as I am disappointed in the variety of cases this year and miss my Orange M8

Electronic Punk said:
Ok went to the store (same store I actually had my online delivery that gave me it 4 days early - so pretty chill / clueless guys but regardless awesome because of it.
They weren't sure on the warranty policy so put me through to customers services. Without evening asking for name/number they told me the warranty was 6 months (which I actually believe is incorrect but serves purpose) and that the store should be able to replace it.
I had the nice lady repeat this for an employee. Boom, job jobbed.
Actually quite obvious on the tearing when the phone is out of the case.
Confirmation from "head office" was all they needed which I assume they meant customer services.
Would encourage everyone to do this to be honest, although a fan of HTC, they should not get away with low quality "premium" accessories and if this has an inherent fault then it needs to be sorted out.
Don't be afraid and if needed point them to this thread, might even start getting this talked on Elevate as I am disappointed in the variety of cases this year and miss my Orange M8
Click to expand...
Click to collapse
I already posted this on elevate, not really a great deal of response there, just a few others who have similar issues but no response from HTC...
Interesting fact to add is the HTC warranty team I spoke to over the phone had no idea what HTC elevate is...

expansys will also change my case. they say that the first series had a problem that is now solved. will see in a month i guess.

sleby said:
expansys will also change my case. they say that the first series had a problem that is now solved. will see in a month i guess.
Click to expand...
Click to collapse
Well I don't believe that for a start
Secondly, no reason to be believe this isn't going to happen to my second case, can already see a gap.
Thirdly, nice of HTC to mention it :s

Welp, my Pixel finally had a catastrophic failure

Today about 2 hours after waking up, I unlocked my phone and noticed that a dime size dead-zone at the bottom left of the phone. My phone has been in a case and a glass screen protector since taking it out of the box and I have never (knock on wood) dropped it whatsoever. If I took it out of the case and screen protector you would think it is a brand new phone never used. So now I have this dead zone that will not recover regardless of countless remedies, so I contact Google support as I am a member of Google one because I pay for the 100 gigabyte cloud storage. I sent the representative Hey picture of the dead zone and to my surprise he told me he told me " do not worry about this at all, I will start an RMA for you immediately". I was extremely pleased with how this was handled, an hour after talking with him, my entire screen died. I no longer can use my phone at all. Thank god it will be here in two days!

So you'll only have to slum it with an old device for a day or two, sweet!

Never had a problem with Google RMA process, always the reason I buy direct, piece of mind

In the UK - Google do a great job with their phones too for RMA. They sort you out relatively well
Even if you didnt buy direct

Update:
Got the new device yesterday, apparently they are refurbished and I noticed a nice big strand of white lint in-between the camera glass right on top of the main shooter. Obviously got in there when Google did whatever they do to refurbish phones.
Contacted them and so far they are refusing to swap this one out. I understand it's a little nit picky but I paid $900 for a brand new phone, it had a defect and the replacement now has a defect. That aside, it's absolutely killing my OCD. Could you imagine having to look at that stupid little piece of lint for years to come? If they ultimately stick with not doing an RMA on this I'm either selling and going for a OnePlus 8 pro or possibly even attempting to remove the camera glass square to get that little fu**** out.

1dopewrx05 said:
Update:
Got the new device yesterday, apparently they are refurbished and I noticed a nice big strand of white lint in-between the camera glass right on top of the main shooter. Obviously got in there when Google did whatever they do to refurbish phones.
Contacted them and so far they are refusing to swap this one out. I understand it's a little nit picky but I paid $900 for a brand new phone, it had a defect and the replacement now has a defect. That aside, it's absolutely killing my OCD. Could you imagine having to look at that stupid little piece of lint for years to come? If they ultimately stick with not doing an RMA on this I'm either selling and going for a OnePlus 8 pro or possibly even attempting to remove the camera glass square to get that little fu**** out.
Click to expand...
Click to collapse
Edit: I did buy direct btw, always have and always will.

1dopewrx05 said:
Edit: I did buy direct btw, always have and always will.
Click to expand...
Click to collapse
Just call them back and do a second warranty, let them know your experiencing new problems, or tell them you want to do a buyer's remorse return & they'll do it. I did a buyers remorse after I bought the my pixel 3 xl twice last year, once at 2 months & the other at 4 months, (That's where they give your your money back).. I called them for a day over & over but they did what I wanted. don't let Google tell you what's gonna happen you tell them