Database Info

Returning for Galaxy Tab =X

Ok guys, it was a good run... a week run. I don't mind this tablet, I tried TNT 2.2 and ZPAD. I liked them both, TNT a little more.
-This tablet has AMAZING potential, and awesome hardware such as the processor. Software out of the BOX is again like everyone says: HORRIBLE.
Overall build quality is pretty good, not considering the little creeks you get holding the center of the back.
-The official thing that ticked me off to return this tablet was.....wait for it............ LCD Display and viewing angles. Im sorry but it seems like its from the Early 2000's not a display we would see in many electronics Now a days.
-Another deciding factor for me is the touch sensitivity, didn't do it for me. Not as sensitive as I would like.
-Non-illuminated keys, hard to use at night, keys get pressed easily at night.
So after thinking if i should wait for iPAD2, since the rumors are racing; or get Galaxy Tab,
Ive decided to get the Galaxy Tab - I got a brand NEW Galaxy Tab(Sprint) on Ebay for $500 - White backing, Sealed BRAND NEW In BOX. No contract.
I'll be turning the Data OFF and using it as WiFi only, It wont be linked to Sprint, I will NOT activate the 3g.
I got to check the device out, and its extremely portable, its nice. 7 Inch isnt THAT bad at all.
Any comments?

Sorry to see you go. Enjoy your new tablet!

I see these goodbye posts all the time in all the forums I've been a part of. And "sorry" is almost in each post?At the end you just need to be happy with your product. Personally I am not replacing this tablet for anything that's out right now because of the dual core tegra 2 processor. My next tablet is going to be another T2 but definitely a better screen and hopefully a gig of RAM. I don't care if its a 10 or 7 inch tablet because both are practically the same in reference to portability since I can't fit them in my pocket.
Honestly, the only goodbye post that I am looking out for is Roebeets, Rothnic, Bekit, or any other devs. But I figured i'd chime in because I don't think anyone should be sorry for moving on to a different device....unless you were getting a cruz tablet then it would be flame city for you. Jk
I'm sure you'll enjoy ur galaxy tab because its a nice device.

Not gonna disagree with any of your complaints, and if it is not right for you, then get the one you want.
Personally I don't mind the screen, since it is only for me, and I just hold it at the right angle. The non-illuminated buttons are a bit of a silly oversight (and I would much prefer real buttons to those capacitive ones) but I don't mind so much since it has on-screen soft-buttons.
I like it because it is well powered (battery and processor), inexpensive, and has a large display.
Most importantly is that it is easily modifiable. If it wasn't it would have gone right back. It nearly did anyway because I was falsely told by Sears' website that it was a viewpad 10. Since roebeet, rothnic, omiji (? sorry can't remember), and all the others I cannot name have made this device software so good I see awesome potential beyond the great tablet it has already become.
So VS owes XDA and it's senior modders a lot since without them probably all of us would have returned the POS that VS put on the shelves.
In summation Thank You to the XDA team working on the G tab, and if anyone else is thinking about returning this product consider this before you do so, because Samsung, Apple, or any other manufacturer will not give the type of updates and support you can get here from an open device like this, from a place like XDA.
And to the OP, I hope you enjoy your Galaxy better, I have a Captivate and I like it. I am sure if you want a good experience out of the box like what I have in my Captivate, you will be very happy with it.

Hannigan174 said:
In summation Thank You to the XDA team working on the G tab, and if anyone else is thinking about returning this product consider this before you do so, because Samsung, Apple, or any other manufacturer will not give the type of updates and support you can get here from an open device like this, from a place like XDA.
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Definetly +1
I could not of said it better myself.

The notionink adam goes on preorder later today also for $400-500. I'd suggest looking into that tablet also.

mmathai77 said:
Ok guys, it was a good run... a week run. I don't mind this tablet, I tried TNT 2.2 and ZPAD. I liked them both, TNT a little more.
-This tablet has AMAZING potential, and awesome hardware such as the processor. Software out of the BOX is again like everyone says: HORRIBLE.
Overall build quality is pretty good, not considering the little creeks you get holding the center of the back.
-The official thing that ticked me off to return this tablet was.....wait for it............ LCD Display and viewing angles. Im sorry but it seems like its from the Early 2000's not a display we would see in many electronics Now a days.
-Another deciding factor for me is the touch sensitivity, didn't do it for me. Not as sensitive as I would like.
-Non-illuminated keys, hard to use at night, keys get pressed easily at night.
So after thinking if i should wait for iPAD2, since the rumors are racing; or get Galaxy Tab,
Ive decided to get the Galaxy Tab - I got a brand NEW Galaxy Tab(Sprint) on Ebay for $500 - White backing, Sealed BRAND NEW In BOX. No contract.
I'll be turning the Data OFF and using it as WiFi only, It wont be linked to Sprint, I will NOT activate the 3g.
I got to check the device out, and its extremely portable, its nice. 7 Inch isnt THAT bad at all.
Any comments?
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Shouldn't be too bad, and at the price that Samsung is hawking these for they should support it for a while and better than any other currently shipping Android tablet.
7": yeah, I'm missing that form factor ALOT myself, but I just can't bring myself to give up Tegra2 for something lesser even for a better(IMNHO) form factor(7") nor a better screen(awful gTab viewing angles).
I'm keeping my gTab(actually I'm stuck now anyways past my 14d Staples return) and evaluating 7" complementary(to gTab) tablets, of which(ATM) Nook Color is looking nice w/IPS screen and a8 CPU plus now rooted. Just need to get over to a B&N and try out a demo unit... (want to see how overall system and browser fare speedwise @800MHz on an a8...)
Might just wait out until next year and see if anyone coughs up a 7" Tegra2 or one of the other SoC companies cough up their dual core a9 SoCs and they get in a 7"...
Notion Ink: They sound nice, but since they're a new/small tablet only company I'm waiting to see if they survive to release their 2nd tablet, hopefully Tegra3 based...

OP should avoid the 101 then, since mega gimped device.
Probably best to wait until March. There should be 2.3 or higher Tegra 2 tablets all over the place by then.
Maybe a very stable out of box 2.3 Gtablet by then too..... Maybe at least.

japhule said:
The notionink adam goes on preorder later today also for $400-500. I'd suggest looking into that tablet also.
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$375 only!
http://www.engadget.com/2010/12/09/notion-ink-adam-pre-order-to-begin-today-pricing-starts-at-375/

I have been refreshing the NI site for days ready to buy Adam but when I got up to bat I couldn't pull the trigger.
$375 is with a standard LCD - not PixelQI. PQ is $499 w/ Wifi or $550 w/ 3G
Shipping is $50 - the thing comes straight from factory in India.
However, a few things made me hesitate on the device I have waited a year on.
- you must also pay 'customs' but nothing states what this fee is
- shipping is $50 through DHL which is not insured
- ccavenue is processing orders and they do not take MC
- you are billed in full as soon as you place order while estimated ship date is 6-8
- given no further manufacturing delays and that shipping is quick 6-8 weeks is a long wait
- specs list "8+ GB Flash"...so is that 8GB or what?
- crazy amount of return conditions the least of which is getting RMA 7 no later than 7 days after shipment (probably take longer than that for DHL to get it to you) and a 20% restocking fee for 'open' items (that's $100 + return shipping)
- no mention of 'bad pixel' policy
So while I am in love with this thing and will be so jealous for those brave enough to order site unseen (not even a hands on or real photo on website) I am just not that brave.
Now the question is....do I open my gTablet and play with it until round 2 or do I look at something maybe a little bit pricier but with a better display?

Lnin0 said:
I have been refreshing the NI site for days ready to buy Adam but when I got up to bat I couldn't pull the trigger.
$375 is with a standard LCD - not PixelQI. PQ is $499 w/ Wifi or $550 w/ 3G
Shipping is $50 - the thing comes straight from factory in India.
However, a few things made me hesitate on the device I have waited a year on.
- you must also pay 'customs' but nothing states what this fee is
- shipping is $50 through DHL which is not insured
- ccavenue is processing orders and they do not take MC
- you are billed in full as soon as you place order while estimated ship date is 6-8
- given no further manufacturing delays and that shipping is quick 6-8 weeks is a long wait
- specs list "8+ GB Flash"...so is that 8GB or what?
- crazy amount of return conditions the least of which is getting RMA 7 no later than 7 days after shipment (probably take longer than that for DHL to get it to you) and a 20% restocking fee for 'open' items (that's $100 + return shipping)
- no mention of 'bad pixel' policy
So while I am in love with this thing and will be so jealous for those brave enough to order site unseen (not even a hands on or real photo on website) I am just not that brave.
Now the question is....do I open my gTablet and play with it until round 2 or do I look at something maybe a little bit pricier but with a better display?
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Yep they're already out of money...

cutterjohn said:
Yep they're already out of money...
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For those that are wanting but not ordered an Adam - the Pixel QI versions are already sold out. All they have left now is the LCD version.
Since I couldn't pull the trigger on the Adam I guess the only thing standing between me unboxing my g tablet is questions of the viewing angles. Since my wife picked this up from the store I have not seen it in person. Is it really a deal breaker? What is Office Depot return policy on open products - I know during the holidays returns are extended until Jan 8 but not sure if that mean sealed in the box or not? I imagine I could just go and return it Dec 26 if it is that bad....stores are usually so crazy that day they ask few questions about returns.
Oh, and about Notion Ink. They updated their blog explaining some of the conditions (such as $50 shipping) and it is a little more comforting. I never doubted they were a good, honest company. I think my issue is that they are biting off more than they can chew.
Building a fantastic product in a lab is one thing - seeing a new product introduction through the entire manufacturing process is something completely different and that is where I am not sure of NI's experience. While the prospect of waiting sux, I think I am more comfortable doing so than jumping in on the first run.
It is not a question of NI taking care of me if there is an issues, it is a question of when. I am still jealous of all those who did place the order and will kick myself the day everyone starts posting their unboxing videos :-(

Lnin0 said:
For those that are wanting but not ordered an Adam - the Pixel QI versions are already sold out. All they have left now is the LCD version.
Since I couldn't pull the trigger on the Adam I guess the only thing standing between me unboxing my g tablet is questions of the viewing angles. Since my wife picked this up from the store I have not seen it in person. Is it really a deal breaker? What is Office Depot return policy on open products - I know during the holidays returns are extended until Jan 8 but not sure if that mean sealed in the box or not? I imagine I could just go and return it Dec 26 if it is that bad....stores are usually so crazy that day they ask few questions about returns.
Oh, and about Notion Ink. They updated their blog explaining some of the conditions (such as $50 shipping) and it is a little more comforting. I never doubted they were a good, honest company. I think my issue is that they are biting off more than they can chew.
Building a fantastic product in a lab is one thing - seeing a new product introduction through the entire manufacturing process is something completely different and that is where I am not sure of NI's experience. While the prospect of waiting sux, I think I am more comfortable doing so than jumping in on the first run.
It is not a question of NI taking care of me if there is an issues, it is a question of when. I am still jealous of all those who did place the order and will kick myself the day everyone starts posting their unboxing videos :-(
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Office Depot will give you a return gift ticket for Jan 8th (they did for me). Since Flash and the acceleromter have issues out of box, Office Depot should allow return and no restock or forced store credit (they do this for opened electronics). The store manager wrote on my receipt "Full return allowed", since he was aware of the issues.

Lnin0 said:
For those that are wanting but not ordered an Adam - the Pixel QI versions are already sold out. All they have left now is the LCD version.
Since I couldn't pull the trigger on the Adam I guess the only thing standing between me unboxing my g tablet is questions of the viewing angles. Since my wife picked this up from the store I have not seen it in person. Is it really a deal breaker? What is Office Depot return policy on open products - I know during the holidays returns are extended until Jan 8 but not sure if that mean sealed in the box or not? I imagine I could just go and return it Dec 26 if it is that bad....stores are usually so crazy that day they ask few questions about returns.
Oh, and about Notion Ink. They updated their blog explaining some of the conditions (such as $50 shipping) and it is a little more comforting. I never doubted they were a good, honest company. I think my issue is that they are biting off more than they can chew.
Building a fantastic product in a lab is one thing - seeing a new product introduction through the entire manufacturing process is something completely different and that is where I am not sure of NI's experience. While the prospect of waiting sux, I think I am more comfortable doing so than jumping in on the first run.
It is not a question of NI taking care of me if there is an issues, it is a question of when. I am still jealous of all those who did place the order and will kick myself the day everyone starts posting their unboxing videos :-(
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For personal viewing/usage I don't really find it to be that noticeable except when I rotate the tablet specifically to look at this and was simultaneously checking for backlight bleed(had bad bleed on GT & WPDN).
Sorry, but there's a problem with a company that immediately charges for an order when they KNOW it will not be shipping for a while. They're SUPPOSED to NOT charge UNTIL the item is shipped or about to be shipped. So this tells me that they're tight on money ATM...

Staples G Tablet Recall

I work at staples and found out today that the G Tablet is being recalled for unspecified reasons. I'm extremely mad as I was hoping to get one for christmas at 279.99. All I can hope for is that this recall makes more of them available on the market at the refurbished price. I'll be sure to update this if I find out if this effects more then just Staples, but I would assume that is the case.

Benew0 said:
I work at staples and found out today that the G Tablet is being recalled for unspecified reasons. I'm extremely mad as I was hoping to get one for christmas at 279.99. All I can hope for is that this recall makes more of them available on the market at the refurbished price. I'll be sure to update this if I find out if this effects more then just Staples, but I would assume that is the case.
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Get it from Sears at the same price.... While they have it. It is the best value for your money on a tablet today... Not because of Viewsonic but because Roebeet's efforts to make it usable.

xfernand said:
Get it from Sears at the same price.... While they have it. It is the best value for your money on a tablet today... Not because of Viewsonic but because Roebeet's efforts to make it usable.
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Yeah, the hw is great, but the stock fw is barely beta quality if not alpha quality. Lots of "force close"s with stock fw.
I actually ended up buying mine at Staples on 11/22, and was surprised to hear of the recall. I only went back on my last day to return it when I had decided to keep it to get a price match to Sears' $379 price... just kicking myself though for not waiting another week and buying at Sears then getting the price match there last weekend to $349... oh well, still best hw of any tablet available ATM with several custom fw options.
(Stock fw was totally awful excepting for the fact that it just wasn't ready to ship, and who knows I might even go back to it someday if they stabilize it and add in more features, e.g. mass storage support, better uSD card mounting scheme, better bluetooth support, stock flash support, etc. probably just dreaming but... kernel source would be even better, as that'd hopefully give the possibility to roll your own version of Android... which is what really got me interested in tablets in the first place, and the gTablet also happens to be the most hackable ATM with several recovery options...)

I tried all the FWs and also returned mine to Staples on the last possible, 14th day at the end of November. When they asked me for a reason I just said "it's a piece of defective crap".
Besides the sh1tty software, I hated the way the screen looked with all those smudges and fingerprints.
This whole endeavor helped me understand why Galaxy Tab is $200 more, and why it is worth it (imho).
I wish these low grade manufacturers did not embarrass Android with their craptablets.

yes it seems that my local staples pulled the G-Tablet as well. They said on the sign that it was due to a manufacturing defect. This is too bad, but I am glad that I bought mine online when I did.

kreoXDA said:
I tried all the FWs and also returned mine to Staples on the last possible, 14th day at the end of November. When they asked me for a reason I just said "it's a piece of defective crap".
Besides the sh1tty software, I hated the way the screen looked with all those smudges and fingerprints.
This whole endeavor helped me understand why Galaxy Tab is $200 more, and why it is worth it (imho).
I wish these low grade manufacturers did not embarrass Android with their craptablets.
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Nothing very humble about your comments, so the imho is quite ironic.... Are you a politician?
That said, returned mine too, late November and got another for a five week return extension. Gtablet rocks now.
Galaxy is marred by a MUCH slower chipset, not as easy to mod, no USB host and a proprietary connection for data. Hardly seems worth $200 extra, IMHO

kreoXDA said:
I tried all the FWs and also returned mine to Staples on the last possible, 14th day at the end of November. When they asked me for a reason I just said "it's a piece of defective crap".
Besides the sh1tty software, I hated the way the screen looked with all those smudges and fingerprints.
This whole endeavor helped me understand why Galaxy Tab is $200 more, and why it is worth it (imho).
I wish these low grade manufacturers did not embarrass Android with their craptablets.
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Could the argument be made that if the firmware was better you would have kept it?. We all should know by now no UI will be perfect because froyo isnt tablet ready..not even on the galaxy tab..I mean screen smudges is not a deal breaker for me where as I guess spending $600+ dollars (or $400 and signing away 2 years of my life) I think I would value a lot more to me. I don't want to wait for a Notion Ink (which will cost you as much when they get done adding them goodies), or Archos(in-stock?) right now. I would rather hack a G Tab, and keep my two hundred.

rushless said:
Noting very humble about your comments, so the imho is quite ironic.... Are you a politician?
That said, returned mine too, late November and got another for a five week return extension. Gtablet rocks now.
Galaxy is marred by a MUCH slower chipset, not as easy to mod, no USB host and a proprietary connection for data. Hardly seems worth $200 extra, IMHO
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Also, there're articles recently saying that Samsung is thinking of doing something to prevent rooting...

It seems to me that any tablet is going to have a smudge-able screen, so that's a non-issue to me.
As for the Galaxy tab. I don't want to pay for a cellular service for the device. I keep hoping that Google will relent on the requirement for the cellular connection for Market access.

Virtual Pariah said:
It seems to me that any tablet is going to have a smudge-able screen, so that's a non-issue to me.
As for the Galaxy tab. I don't want to pay for a cellular service for the device. I keep hoping that Google will relent on the requirement for the cellular connection for Market access.
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Moot, since I think the OP may have been a drive-by poster. A little pseudo-humbleness, diss the product and off they go to a Galaxy, which will make them even less happy. Ironic.

Dust under screen request..

Can someone post a picture of "dust under the screen" I'm a bit confuses on what people mean when they post this problem.
Sent from my MT4G running Gingerbread

Well far as I know as the dust is behind/underneath the touch screen glass. Which does happen trust me sometimes it gets in as in my HD2 I saw dust in rare camera and behind the screen which was not present when I got it but as time went on. DWAI it as its not that serious unless you have OCD or something as it bothers you lol then its another issue.

I had it on my first device, very obnoxious. I take good care of my phone and am constantly wiping the smudges off the screen. It looks like dust ON the screen that just never budges no matter how hard you rub it with a microfiber.
If you take excellent care of your phones it will piss you off to no end. If you always have smudges on your screen and you don't notice then don't worry about it.

I have dust right above my front facing camera
Sent from my HTC Glacier using XDA App

SOB just found dust on the display on the top right side, IDK WTF that got in as its only 2days old and I didn't even use much.

HyperNode said:
SOB just found dust on the display on the top right side, IDK WTF that got in as its only 2days old and I didn't even use much.
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That sucks, my first one had that. Not cool.
Time to return it.

Phateless said:
That sucks, my first one had that. Not cool.
Time to return it.
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Hmm, you know - I think I just found a dust speck under my screen too...on the lower center of the screen, there's this little dot that I can't clean away with a cloth. Pretty small, and wouldn't have found it unless I scrutinized the screen. I think I'm going to mention this as well as my inferior screen when I go in for an exchange so it'll hopefully go smoother.

sunsean said:
Hmm, you know - I think I just found a dust speck under my screen too...on the lower center of the screen, there's this little dot that I can't clean away with a cloth. Pretty small, and wouldn't have found it unless I scrutinized the screen. I think I'm going to mention this as well as my inferior screen when I go in for an exchange so it'll hopefully go smoother.
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Couldn't hurt. I even flat out told the rep, "I know I'm being a little nitpicky, but this is your FLAGSHIP DEVICE and I've been with you guys for 6 years. I want it to be right."
They really can't argue with that.

sunsean said:
Hmm, you know - I think I just found a dust speck under my screen too...on the lower center of the screen, there's this little dot that I can't clean away with a cloth. Pretty small, and wouldn't have found it unless I scrutinized the screen. I think I'm going to mention this as well as my inferior screen when I go in for an exchange so it'll hopefully go smoother.
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I just got my replacement because of 10 dust specs under my touchscreen. I referred them to the t-mobile forum and they believed me. My new one has the good screen and the built quality seems to be better. Good Luck with exchanging your phone.

10 dust :O well I can't say about you but this device is 2days old so IDK wtf it got in as I barely even used it.

HyperNode said:
10 dust :O well I can't say about you but this device is 2days old so IDK wtf it got in as I barely even used it.
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I had my MT4G for nearly 2 months....it was the second one. I am almost sure it will happen again. As long as I don't see it it's fine;-)

As I was reading this thread I removed my screen protector and sure enough I have little black spots under my screen and this completely pisses me off. I baby my phones to the point that my girlfriend and I get into heated arguments and to have dust under the screen is unexceptionable. I'd call T-Mobile right this f###ing second if I didn't want to be on hold for over an hour which is something that is down right ridiculous!!!!!!!!!!!

I just called in for an exchange. They asked me to pay $9.99 for shipping, and I said that I felt it was unfair for them to charge me if it was not my fault that the phone came like this.
When I asked them to just cancel everything, since I am still under the 30 day remorse period (in CA, that is), they transferred me to the supervisor of the customer loyalty department. I explained the story to her and she waived the shipping fee for standard 3 day shipping.
I then asked her if this will be a new phone, or if it will be refurbished. She told me that it will either "be new, or be like-new," but the package will only have the phone and nothing else; no battery, instruction manual, accessories, etc. Do all T-MO exchanges come like that, or do they just send out refurbished ones?

Sfkn2 said:
I just called in for an exchange. They asked me to pay $9.99 for shipping, and I said that I felt it was unfair for them to charge me if it was not my fault that the phone came like this.
When I asked them to just cancel everything, since I am still under the 30 day remorse period (in CA, that is), they transferred me to the supervisor of the customer loyalty department. I explained the story to her and she waived the shipping fee for standard 3 day shipping.
I then asked her if this will be a new phone, or if it will be refurbished. She told me that it will either "be new, or be like-new," but the package will only have the phone and nothing else; no battery, instruction manual, accessories, etc. Do all T-MO exchanges come like that, or do they just send out refurbished ones?
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In all the time I've been with them (since Voicestream was still around), I've only ever received one phone new in the box. It was the Behold 2 (what a joke of a phone...) and only because it was only 1 week after the release of the phone and as such they didn't have any refurbished phones available yet.
Otherwise, every single phone I've received as a replacement has been in the standard return box with only the phone in a plastic bag with the foam cushioning in the box.

porter66062 said:
In all the time I've been with them (since Voicestream was still around), I've only ever received one phone new in the box. It was the Behold 2 (what a joke of a phone...) and only because it was only 1 week after the release of the phone and as such they didn't have any refurbished phones available yet.
Otherwise, every single phone I've received as a replacement has been in the standard return box with only the phone in a plastic bag with the foam cushioning in the box.
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Did you receive new or refurbished phones? Is there any way to tell the difference?

Honestly, I couldn't tell between refurbished and new. They don't really tell you, and as far as I know, there isn't a way to tell.
I'm sure that I got refurbished on a few of them, but in a lot of cases the refurbished phones are in better shape and go through more testing than the new phones.

Thank you for the information, Porter.

another dead pixel thread; possibly high defect rate?

hey all,
just wanted to share a few notes on my experience with the pixel 3 xl and google support. part cautionary tale, part just feeling bitter.
tl;dr: high defect rate has possibly depleted stock of new devices (that would be set aside specifically for replacements), now only replacing with refurbs? possible 3rd party wireless charging issue?
i purchased my p3xl direct from google. the first one died in about 4 days. it wouldn't turn on and no combinations of buttons would give me even a screen flicker. then a day later, it suddenly came back to life. no explanation, no errors. i factory reset it, set it back up, rooted it, etc...
it died again the next day. i RMA'd it, and the day before my replacement arrived, it just came back on. it was weird and i was feeling paranoid, so i set up the new one and started using it. i kept the original one running and just played around with it, until the last few days before i HAD to send it in. it never once dropped again. i sent it back, keeping the new replacement.
2 months later, my 2nd one is dead. it seems to be the same issue, won't respond to anything. i used the stock charger, tried my partner's pixel 3 charger & cables, connecting it to my laptop, the charger for my old nexus (with a USB-C adapter) -- each for 6 to 10 hours. i'm still holding out a glimmer of hope that it will kick back on long enough for me to pull everything off it. i have a whole list of links to other threads on XDA and reddit with the magic button combo that people used to turn theirs back on, but many people are just getting it replaced.
so.. after a day of panicked research and a spreadsheet full of "button combo", "time held", "button released first", "result" desperation and sadness, i RMA'd it. this time they will only replace it with a refurb device. i escalated this over email, chat, twitter... but i kept getting the same message:
I understand that you're looking for a new device as a replacement. Please be informed that we have a finite number of new devices manufactured, and I'm sorry to inform that we wouldn't be able to send out a new device as a replacement, but rest assured our replacement devices undergo a comprehensive process to ensure a high standard of quality before they are shipped.
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my read on this that they're getting way more returns than they expected... thoughts?
all this said: i've been really loving the p3xl -- my brother has one, my gf has the p3. they love 'em and have had no problems. so yesterday i caved and ordered the replacement (refurb), but i'm pissed that (a) my phone is in perfect condition and i take really good care of it (shout out to whitestone dome, that thing is amazing!), and (b) i feel like i'm out 200$ish that is the diff between a new vs. refurb device and the cost of a new whitestone dome glass.
literally the only diff i can tell between myself, my brother, and my gf is that i have a tylt wireless charger that i drop my phone on when i'm going to bed. works great with my nexus, seemed like it was working fine for the pixel (albeit only slow charging). in my googling, i saw a couple of threads where people complained that a wireless charger had damaged their battery which is what pointed me this direction, but i honestly have no idea if it's really a factor.
so i'm sort of curious about other people's stories... are you running in to the same issues? did the magic button combo work? can you think of any reason why yours died in the first place?
thanks!

I can't comment from a bad experience, but I have ran the gambit of wired chargers through my 3xl but only ever used the pixel dock for wireless, due to my case (otterbox defender) it will only slow charge while the case is on, but I haven't had an issue, not trying to rub this in, just giving you another data point.

I have had mine for months, using it on the Pixel Stand nightly (with a case on). No issues so far.

Honestly, it's a big hit or miss with their "refurbished" devices. I've had multiple replacements ranging with big scratches 1.5 - 2 inches on the display. Buzzing earpieces and ****ty sounding speakers etc. They say their replacements go through a comprehensive check to make sure they're 100% mechanically sound. To me it seems like Google just stuffs in returned devices and ships them off as warranty exchanges. They just hope that the next person that gets it doesn't notice the defect and accepts the rubbish they dish out. But there is some light at the end of the tunnel if you deal with too many replacements. You can get your case escalated and they can refund you the total of the phone as a return 100% and you can get your money back. Then, if you wish, you can order a brand new one and at that point you'll have a brand new warranty and be guaranteed a new device for 2 weeks. I went through a similar fiasco for radio problems and speakers going out, but I have never faced your issue yet. I ended up getting a refund and bought a new Pixel 3 XL when they had the $200 off promotion so that was awesome! Best of luck!

zetsumeikuro said:
Honestly, it's a big hit or miss with their "refurbished" devices. <snip> I ended up getting a refund and bought a new Pixel 3 XL when they had the $200 off promotion so that was awesome! Best of luck!
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Similar situation with me but for constant flashing making the phone unusable for hours at a time. I was 17 days out of purchase and they refused to send me a new device, only a refurb. I could have gotten my money back as you described above but I bought it at the $200 off price and that promotion is expired. So my options were a refurb (they spout the exact same line about testing which is total BS) or spending an extra $200 for a new one. I have the Pixel 3 not the XL. These devices are flawed in a major way. The only thing they can do at this point is give free replacements to those experiencing problems. New and not refurbished. Throw all those away or give them away, they are useless. I wonder what the statistics are on returns. My wife has one since November with not one single issue. I'm on my 5th in the past month or so.

zetsumeikuro said:
Honestly, it's a big hit or miss with their "refurbished" devices. I've had multiple replacements ranging with big scratches 1.5 - 2 inches on the display. Buzzing earpieces and ****ty sounding speakers etc. They say their replacements go through a comprehensive check to make sure they're 100% mechanically sound. To me it seems like Google just stuffs in returned devices and ships them off as warranty exchanges. They just hope that the next person that gets it doesn't notice the defect and accepts the rubbish they dish out. But there is some light at the end of the tunnel if you deal with too many replacements. You can get your case escalated and they can refund you the total of the phone as a return 100% and you can get your money back. Then, if you wish, you can order a brand new one and at that point you'll have a brand new warranty and be guaranteed a new device for 2 weeks. I went through a similar fiasco for radio problems and speakers going out, but I have never faced your issue yet. I ended up getting a refund and bought a new Pixel 3 XL when they had the $200 off promotion so that was awesome! Best of luck!
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wow, that's a great piece of info - thanks! i'll see how the refurb works out, but yeah, mine is in pristine condition, i'm not going to accept a replacement with scratches.
They say their replacements go through a comprehensive check to make sure they're 100% mechanically sound.
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i swear, they pasted that line into EVERY single response i received. it got annoying fast.

bobby janow said:
The only thing they can do at this point is give free replacements to those experiencing problems. New and not refurbished. Throw all those away or give them away, they are useless. I wonder what the statistics are on returns. My wife has one since November with not one single issue. I'm on my 5th in the past month or so.
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i really think that this is why they're only doing refurbs now.. they probably used up all their "set aside for returns"-new devices already. makes me wonder if we're just all recycling each others non-functioning devices at this point..

JaceAlvejetti said:
I can't comment from a bad experience, but I have ran the gambit of wired chargers through my 3xl but only ever used the pixel dock for wireless, due to my case (otterbox defender) it will only slow charge while the case is on, but I haven't had an issue, not trying to rub this in, just giving you another data point.
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good to know. most of the "wireless charging broke my phone" threads do seem to be contained to 3rd party chargers, if the replacement works out, i might grab one of the pixel stands. thx!

williamentropy said:
i really think that this is why they're only doing refurbs now.. they probably used up all their "set aside for returns"-new devices already. makes me wonder if we're just all recycling each others non-functioning devices at this point..
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That's why I wouldn't accept a refurb. It cost me but I will get it back in the end. I had to pay for a new device, wait for it, transfer the info, send back the old piece of crap and wait for my refund. I don't care. I'm not getting some POS refurb when my device was only 17 days old and flashed like a lightning storm in June. So I'm going to test it as best I can in the coming days once I receive the new one. Any sign of anything and I'm outta here. Perhaps for good. It's just not worth it at this point when other devices are better. Used to the Nexus 5 at half the price of other phones, rootable, no problems with apps, stuff like that. Those days are over. Unfortunately.

bobby janow said:
Used to the Nexus 5 at half the price of other phones, rootable, no problems with apps, stuff like that. Those days are over. Unfortunately.
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i know, right? i'm back on my nexus 6 awaiting the replacement... despite the cracked screen, it's still a solid device.

It amazes me how lucky I must have been. Had to get my device from a third party with no chance of returning.

Why is Google quality control so freaking bad?
Plus if you complain on their support forum they just delete your post!

Welp, my Pixel finally had a catastrophic failure

Today about 2 hours after waking up, I unlocked my phone and noticed that a dime size dead-zone at the bottom left of the phone. My phone has been in a case and a glass screen protector since taking it out of the box and I have never (knock on wood) dropped it whatsoever. If I took it out of the case and screen protector you would think it is a brand new phone never used. So now I have this dead zone that will not recover regardless of countless remedies, so I contact Google support as I am a member of Google one because I pay for the 100 gigabyte cloud storage. I sent the representative Hey picture of the dead zone and to my surprise he told me he told me " do not worry about this at all, I will start an RMA for you immediately". I was extremely pleased with how this was handled, an hour after talking with him, my entire screen died. I no longer can use my phone at all. Thank god it will be here in two days!

So you'll only have to slum it with an old device for a day or two, sweet!

Never had a problem with Google RMA process, always the reason I buy direct, piece of mind

In the UK - Google do a great job with their phones too for RMA. They sort you out relatively well
Even if you didnt buy direct

Update:
Got the new device yesterday, apparently they are refurbished and I noticed a nice big strand of white lint in-between the camera glass right on top of the main shooter. Obviously got in there when Google did whatever they do to refurbish phones.
Contacted them and so far they are refusing to swap this one out. I understand it's a little nit picky but I paid $900 for a brand new phone, it had a defect and the replacement now has a defect. That aside, it's absolutely killing my OCD. Could you imagine having to look at that stupid little piece of lint for years to come? If they ultimately stick with not doing an RMA on this I'm either selling and going for a OnePlus 8 pro or possibly even attempting to remove the camera glass square to get that little fu**** out.

1dopewrx05 said:
Update:
Got the new device yesterday, apparently they are refurbished and I noticed a nice big strand of white lint in-between the camera glass right on top of the main shooter. Obviously got in there when Google did whatever they do to refurbish phones.
Contacted them and so far they are refusing to swap this one out. I understand it's a little nit picky but I paid $900 for a brand new phone, it had a defect and the replacement now has a defect. That aside, it's absolutely killing my OCD. Could you imagine having to look at that stupid little piece of lint for years to come? If they ultimately stick with not doing an RMA on this I'm either selling and going for a OnePlus 8 pro or possibly even attempting to remove the camera glass square to get that little fu**** out.
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Edit: I did buy direct btw, always have and always will.

1dopewrx05 said:
Edit: I did buy direct btw, always have and always will.
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Just call them back and do a second warranty, let them know your experiencing new problems, or tell them you want to do a buyer's remorse return & they'll do it. I did a buyers remorse after I bought the my pixel 3 xl twice last year, once at 2 months & the other at 4 months, (That's where they give your your money back).. I called them for a day over & over but they did what I wanted. don't let Google tell you what's gonna happen you tell them