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Who has used Bestbuy black tie protection and how was your experience?

It appears my ns has uneven screen burn in on its display were the black status bar is,so am thinking about using my bb black tie protection to get repaired or replaced, just wanting to know other ppl experiences with Bestbuy ,before I put my nexi in there hands...
Sent from my Nexus S using XDA App

They fixed it. It is annoying to lose your phone while it's being repaired, though. As far as I know they don't do rapid exchange for the Nexus S yet, so you basically give it to them and it's up to 30 days before you get it back (mine took about ten days). In the meantime you have to use either a super basic loaner phone or whatever else you have lying around.
So yeah, no complaints about the repair itself, but just be aware you're not going to get handed another NS to use while it's gone. Oh, and also, they'll probably take off your screen protector in the store before they accept the phone (and since your screen has the issue, you're probably liable to not get it back if they don't), so if you ever plan on using it again you're probably best off removing it yourself beforehand so you can store it appropriately.
Addendum: Oh, and if you bring it into the store, don't waste your time standing in the Geek Squad line; just bring it to the Mobile department. All they'll take is the phone itself, so don't bother bringing your case/battery cover/battery/SIM card along unless you want to show the sales rep the problem for some reason.

Thanks,yea this is gona suck...didn't notice it till the update and it toned the screen brightness down..oh well..
Sent from my Nexus S using XDA App

Used it when I cracked my screen on my dell streak. This was before they did rapid exchanges. Took 3 weeks and they did a good job, they even threw in an extra battery cover and 16gb SD card!
I was told that all claims would be rapid exchange now, which is 3-5 days.
Overall, it was a good experience for me. But 9.99/mo. isn't too bad considering there's no deductible.
Sent from my Nexus S 4G using Tapatalk

I just got my Nexus last night and they told me also that they have the new rapid return policy which won't take longer than 3-5 days to get your phone replaced. It kind of sucks if you get your phone stolen or lose it though, then your screwed.

dazednconfused1144 said:
I just got my Nexus last night and they told me also that they have the new rapid return policy which won't take longer than 3-5 days to get your phone replaced.
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Did they explicitly tell you that the option was available for your phone? I get the impression from hanging around the store that they tell everyone about rapid exchange, when in reality it's still being rolled out and is thus unavailable for some phones.

How long did it take LG to repair/replace your phone?

For those who sent your phone to LG directly (Stellar Wireless) for a repair/replace, how long did it take them to get a phone back to you?

andrewNY said:
For those who sent your phone to LG directly (Stellar Wireless) for a repair/replace, how long did it take them to get a phone back to you?
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It took me about a week for them to repair it once they received it. I sent from NY to Texas Priority US Mail on Monday. They received by Wednesday. They fixed it by the following Wednesday and i received it back by that Saturday three days later. They are pretty speedy.
One thing I would stress though is that you do not want a refurbished phone. I have read somewhere on the internet that if LG sends you a refurbished phone that you cannot update it to Gingerbread for some reason. I cannot confirm that this is true but that's what I've heard.
I am kind of pissed off at them my self. They did send my original phone back to me but they said if worse case they can not fix it, they will send a refurbished one. I told them F no. I paid full price with tax $600 and I expect either my phone or a brand new one if the repair can't be made. I would have purchased a refurb off ebay for half that. They claim that refurb is just as good. I say bullshyt. A refurb is someone else's probem that they finally fixed but couldn't fix at the time of that persons mail in. And besides, if a refurb was the same, then LG or the Tmobile store that I have originally purchased the phone from would have given me a brand new one on the spot. Suck it. Don't accept a refurb. They did not budge though. They said repair or refurb. Good Luck with LG Scum. They did fix the restarting issue, but when I got it back I have a GPS Lock on issue.

Thanks! I sent my phone by Priority Mail last Monday and they got it Wednesday, so I guess I'm looking at getting it back by next weekend.

I sent mine to them on a Thursday they got it that Friday (one state away). Just got it back today (Thursday. There turn around time seemed very quick to me. It has the latest version and baseband on it. It however is not the phone I sent them.

I sent mine off July 22 via FedEx and just got it back today. Oddly enough, the repair ticket enclosed with my phone said they replaced the touch screen and the reason for the repair was a faulty touch button. The actual reason was because the LG Tool erased my baseband after it said I had a successful update so I couldn't use the T-Mo network, only wireless.
Not sure where the faulty Touch button information came from, but I guess it's good I got a new touchscreen if something showed up during their "quality" check. I checked the IMEI and Serial Numbers, and they match my original box, so it's the same phone repaired, not a refurb swap.
It seems to be working ok so far, so I'll know for sure in a few days.

LG employee here- Refurb is kind of a misleading term. I deal directly with Stellar and providing them parts, and when they say refurb, it might as well be a new phone. I mean, they replace a lot of stuff and run it through a gang of tests. Do things slip through the cracks? Absolutely. But, in all honesty, by the time they get done with refurbishing a phone, it is just as good as a new phone. Now, if you go through some further removed 3rd party refurb centers, you will see issues, but Stellar is in the same building as us, so we keep a pretty tight watch over their work.

affenzeit said:
LG employee here- Refurb is kind of a misleading term. I deal directly with Stellar and providing them parts, and when they say refurb, it might as well be a new phone. I mean, they replace a lot of stuff and run it through a gang of tests. Do things slip through the cracks? Absolutely. But, in all honesty, by the time they get done with refurbishing a phone, it is just as good as a new phone. Now, if you go through some further removed 3rd party refurb centers, you will see issues, but Stellar is in the same building as us, so we keep a pretty tight watch over their work.
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I was fortunate enough to get mine fixed by the Stellar folks, and what great work they did. I thought I had a pretty decent phone before the fix, but now it is pure fantastic. So far no unexplained reboots or other oddities and I have really been putting it through its paces.
Please pass along my thanks to the "stellar" Stellar Wireless Technology techs.

octoplus is a nice solve tool for LG fault
Recently, i purchased an new Octoplus from china ,it is a nice experience, fast shipping and especially technical support, and i know they own a shop in amazon, as for the web, i should obey their's rule....

Replacement phone question.

I've had my shift since feb. Rooted since day one.
Phone works, keyboard works, speakers work, everything works. Battery seems to drain faster, but hell, its a year old and gets used extensively.
I have the $8 insurance thing through them since day one. Never once used it.
My phone has been dropped more times than a $10 crack whore. Dented, scratched, chipped, etc. But as I said, all works.
Do you guys think sprint would replace it with a new phone under the insurance plan? Has anyone done this? Does it have to be broken to be replaced? Does the deductable apply? Should I try to replace it in a sprint store, radio shack, or does it have to be done via phone/snailmail?
Sent from my PG06100 using xda premium

If the phone is still in good working order, cosmetic damage will not get you a replacement. Unless that damage is to the screen ( cracked screen ) . If your screen is just scratched they will not do it. As for a good place to try and possibly get a replacement. I would try the Sprint Authorized Repair CenterIt's where when I've had an issue with my phone It's been resolved every time. But experiences vary a lot from what I've heard.

Or if you really want a new phone just throw it on the floor till it does break and say someone tried stealing it and it fell in the middle of the street while a car ran over it

Find a friend at a sprint store and have them send you a REPLACEMENT. ASURION IS A LAST RESORT.

Thanks guys. I don't know if there's a repair center around here, but I'll check.
As far as the "accident", I've considered many options. Such as a drop in the potty during #2... and bringing it to the store in a bag with poo attached. Bet I wouldn't even have to unroot!!!
I will probably try the replacement path first. The salesman I used was a straight up guy, or seemed to be. I may take a ride up to huntsville this weekend and see if he still works there. Hopefully.
I guess I'm foolish for not knowing, but the insurance that comes from a true sprint store, is that assurion? I thought it was something they handled directly. I guess the confusion comes from different posts I've seen here. Didn't one of you guys break hinges a while back and get a new phone? What was your situation as far as sprint, insurance, etc.?
Sent from my PG06100 using xda premium

Well the cofusion usually comes from Sprint spliting up what they do " in house " , vs what they call an " insurance claim ". Although from my understanding if you do not have T.E.P. , then you cannot make an insurance claim. They do have guide lines, but I've seen different stores interperate them differently. The biggest thing IMO is that if they do not resolve the problem in house ( at the repair center / store ) then they try and make it an insurance claim. You then have to contact Insurian, that realy sucks. Because then you most times end up paying the deductable, which is now $100 .

my earpiece went out last saturday. i brought it to a repair center and they kept it for a few hours. They told me they couldn't fix it, so they ordered me a new one, but it was on backorder and didn't know when it will be in. Been calling everday and a no go.

jsp254 said:
I've had my shift since feb. Rooted since day one.
Phone works, keyboard works, speakers work, everything works. Battery seems to drain faster, but hell, its a year old and gets used extensively.
I have the $8 insurance thing through them since day one. Never once used it.
My phone has been dropped more times than a $10 crack whore. Dented, scratched, chipped, etc. But as I said, all works.
Do you guys think sprint would replace it with a new phone under the insurance plan? Has anyone done this? Does it have to be broken to be replaced? Does the deductable apply? Should I try to replace it in a sprint store, radio shack, or does it have to be done via phone/snailmail?
Sent from my PG06100 using xda premium
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updated reply from me: DO NOT REPLACE YOUR ORIGINAL PHONE IF THE ONLY PROBLEM IS COSMETIC DAMAGE.
I have swapped 3 Evo Shifts already. I speak from experience. I actually sent the last replacement back because the microphone did not work properly.

[Q] How do I go about getting a WORKING phone from t-mo?

I purchased the G2X about 4 months ago and it's been nothing but a nightmare. I've been with t-mobile for 5 + years now and I've never had a bad experience up until now.
The initial handset worked fine but then the wi-fi stopped working. I tried EVERYTHING. I sent it back, paid the $20 fee and got a new one a week later. That phone started messing up as well. It started with random reboots (even after factory resets to stock) along with it freezing overnight (on stock rom as well). Now, the funny thing is right before I go to send it back I spill a TINY amount of water on the back of the phone. Out of habit I immediately pull the battery out... What happens next? The small droplets of water on the battery slide down RIGHT ON TOP OF THE WATER SICKER! /facepalm. I got to eat a hefty fee for that.
ANYWAYS, back on track, I get a new one (my third and current phone) and it does the SAME thing again. Freezing overnight, overheating, wifi is sketchy. I OC'd it to 1.2 GHZ and it runs fine and then stops working. Regardless if I fried it the damn thing wasn't working to begin with.
T-mo is offering to send me yet another handset (and another $20 warranty fee im assuming) but I don't want another one of these ****ty phones from them! Not if they keep failing on me. I've expressed this each time and each rep won't listen to me (or maybe they can't understand my English since they're all from India). Is there anything I can do? Or do I just keep going through this process. I hate this phone. Hate.
Has anyone else been having problems with tmobile? I remember loving their service back in the day... Sigh.

So you've obviously had/have root are using custom roms/kernels mixing and matching things around? Some of these are lemons that's without a doubt. I have no issues but you might just want to ask to be transferred to a manager or supervisor, get the fee waived or try and get a different phone replaced.
Sent from my LG-P999 using xda premium

Keep pressing them. I raised holy hell with them and they replaced mine several times. I literally went through about eight or nine. (But I never waited longer than two weeks though.) I lost count. Out of those, I got two good ones. Problem free they were. Both of which I dropped.....now I have another crappy one. sigh.
But there really are good ones. People here are more than happy to tell you all about theirs LOL. Maybe you'll get lucky.
If you don't want another, maybe you can try for a replacement and you'll luck out with a NEW unopened one. This could be sold unopened and the proceeds used to get a Sensation or Galaxy Nexus.
But there really are some good ones out there. My estimate is 25% are good. Maybe a higher percentage of the newer ones? But the problems you describe are classic.....been there done that.
consumerist.com is a good source for executive email addresses............the squeeky wheel gets greased.

Thank you so much for that link. I'll go ahead and start e-mailing trying to get this resolved. I'm so sick and tired of sending phones back.

When the water got on the Water Sticker and you had to eat it and buy a phone, why did you by a G2x instead of something else at that time?

GTWalling said:
When the water got on the Water Sticker and you had to eat it and buy a phone, why did you by a G2x instead of something else at that time?
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Because it was still under warranty and -ANY- damage that voids that will only cause them to charge you the $75 fee (+ tax). That was cheaper than buying my own parts to fix the screen or purchasing a new phone. They sent me a refurb one that is currently stuck in a bootloop =/

I have been through this before if you don't want the phone tell them to switch you into something that is the same in performance. They have to do it. After you have returned a phone more then 2times and don't let them tell you that you can't because its all bull go up the food chain if you have to
Sent from my LG-P999 using xda premium

You can also threaten to cancel your service and they will transfer you to customer retention department and they can do alot more than the ordinary cs rep with customer retention you should get some results

[Q] Asurion s3 replacement. Is it too good to be true?

In short:
Broken s3, dropped with shattered screen, then the s3 sudden death syndrome so a device that 100% refuses to even acknowledge a charger plugged in via the wall.
Go to the website and file a claim.
Device has cosmetic damage, I give reason as "dropped phone" and moments later and told tomorrow i will get:
1. A new device
2. New battery
3. New factory charger
Called them to confirm this and a call center person (Indian sounded like) tells me:
1. The device is factory new, I ask and no it isn't refurbished.
2. It comes we whatever a factory new s3 comes with (sim card, charger, headphones)
3. It will be here tomorrow.
Edit: I can keep the old battery and back as well. So I ask "okay ill have two batteries now and two back case parts?"
Yes, he confirms...
So what? Did these guys lie their asses off to me and I can expect to get hosed tomorrow?
Or is there a chance they aren't as bad as people say now a days?

Well i guess we'll find out tomorrow
Sent from my SCH-I535 using xda premium

Sounds legit to me as someone who works on the selling end. Did they charge you a $100 deductible?
Sent from my SCH-I535 using xda premium

jamesrascal said:
Sounds legit to me as someone who works on the selling end. Did they charge you a $100 deductible?
Sent from my SCH-I535 using xda premium
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My wife is on her 3rd gs3 assurion gave her a new battery, back cover, sim card and charger each time with the phone. No headphones, and the only thing we sent back was the main phone itself, not the battery or cover and the replacements arrived within 24 his of claim. It was great service.

I will be using asurion soon myself. Not for my phone but for my daughter's. She cracked the screen the 2nd day she had it. The worst part is I didn't pay anything for the phone but I have to pay 50 for the deductible
Sent from my ThunderBolt, soon to be S3

jamesrascal said:
Sounds legit to me as someone who works on the selling end. Did they charge you a $100 deductible?
Sent from my SCH-I535 using xda premium
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Yessiree, $99.00... No tax.
I won't expect headphones but I was pretty much expecting to get screwed with all the horror stories I had read of used phones with third party parts coming back to people.
Actually verizon forced the insurance on me.
Last year I had five phones that were faulty.
On the month after the manufacturers warranty I had a screen that wouldn't light up on an htc Incredible2.
I elevated the complaint to verizon corporate and they gave me an s3 for the new contract price but said Insurance was mandatory as part of their compromise (wasn't upgrade eligible for 11 months.
So the verizon corporate relations person told me asurion sends new devices back in august when that transaction happened and it seems he was right.
ONE WORD OF CAUTION
If your damage happens over 30 days ago, just tell asurion it happened yesterday or today.
A verizon rep told me that asurion will deny claims with old damage but you can tell them anything you want to as to when it was broken.
Mine broke in January, then sudden death two weeks ago.
This isn't fraud in my eyes. I'm sending the broken one back.
Just as others have said I was told to send a shell of the phone. Anything that can be removed without a screwdriver I keep (sim card, sd card, original battery, back cover) ...

stevenjcampbell said:
Yessiree, $99.00... No tax.
I won't expect headphones but I was pretty much expecting to get screwed with all the horror stories I had read of used phones with third party parts coming back to people.
Actually verizon forced the insurance on me.
Last year I had five phones that were faulty.
On the month after the manufacturers warranty I had a screen that wouldn't light up on an htc Incredible2.
I elevated the complaint to verizon corporate and they gave me an s3 for the new contract price but said Insurance was mandatory as part of their compromise (wasn't upgrade eligible for 11 months.
So the verizon corporate relations person told me asurion sends new devices back in august when that transaction happened and it seems he was right.
ONE WORD OF CAUTION
If your damage happens over 30 days ago, just tell asurion it happened yesterday or today.
A verizon rep told me that asurion will deny claims with old damage but you can tell them anything you want to as to when it was broken.
Mine broke in January, then sudden death two weeks ago.
This isn't fraud in my eyes. I'm sending the broken one back.
Just as others have said I was told to send a shell of the phone. Anything that can be removed without a screwdriver I keep (sim card, sd card, original battery, back cover) ...
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Click to collapse
Of course you are really are paying for it with the deductible and the monthly fee. and no matter what assurion assures you of , you are getting refurb stuff, THey sent me 3 "new" phones before I finally got one that lasted for more than 2 days without rebooting on its own or failing entirely