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[Q] Black Tie Program on Broken Inspire

Ok so heres my situation... I bought the inspire from best buy about 20 days ago on an upgrade, I decided to not get their black tie plan because I did not cause any physical damage to my old captivate so I thought I would be alright to pass on it this time. Until today that is... I had the phone in my back pocket and when I sat down I must have applied some extra pressure to the front and in result the screen in mostly shattered.
So I have decided to come to you guys in search for a few solutions. I noticed that you can add the black tie on up to 30 days from the purchase of your phone but I am doubting whether or not I could convince them to put it on my phone even though the phone is already broken but I was wondering if anyone here has ever had any luck getting this plan on after the damage had been done?
I would hate to think the best buy would really be so ignorant as to make me keep a phone with a shattered screen for the remaining 2 years that is on my contract (granted it is my fault it broke), I would like to think they would help someone in my position out to keep me happy and wanting to return back to their stores.
If there is no chance for this, then what would you guys recommend I do to get this fixed for as little cost as possible.
THANKS!

I just took a captivate that wouldn't turn on and they replaced it with an inspire. So I think they're pretty good about exchanging phones. Unless I just got lucky haha
Sent from my Desire HD using XDA Premium App

The way these employees can be,especially at bestbuy,seems unlikely. But give it a shot hello y not
Sent from my Desire HD using XDA App

Neathawk49 said:
Ok so heres my situation... I bought the inspire from best buy about 20 days ago on an upgrade, I decided to not get their black tie plan because I did not cause any physical damage to my old captivate so I thought I would be alright to pass on it this time. Until today that is... I had the phone in my back pocket and when I sat down I must have applied some extra pressure to the front and in result the screen in mostly shattered.
So I have decided to come to you guys in search for a few solutions. I noticed that you can add the black tie on up to 30 days from the purchase of your phone but I am doubting whether or not I could convince them to put it on my phone even though the phone is already broken but I was wondering if anyone here has ever had any luck getting this plan on after the damage had been done?
I would hate to think the best buy would really be so ignorant as to make me keep a phone with a shattered screen for the remaining 2 years that is on my contract (granted it is my fault it broke), I would like to think they would help someone in my position out to keep me happy and wanting to return back to their stores.
If there is no chance for this, then what would you guys recommend I do to get this fixed for as little cost as possible.
THANKS!
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With a phone that unquestionably has suffered physical damage, I don't think it's reasonable to expect them to go that far in wanting to keep their customers happy.
Unless this "black tie" thing pretty much effectively says "sure, throw your phone off a cliff, drive over it with a semi, we want you happy, so we'll keep giving you phones," then I wouldn't get your hopes up.
But like Matt said, you got nothin' to lose and everything to gain at this point...

You never know what they will do. In December I upgraded to an Aria for $0.01, I did get the black tie coverage. There was a slight issue with the earspeaker and I took it somewhere local so I wouldn't be without my phone for a matter of weeks. Needles to say, that was a mistake. The repair place screwed it up. I took it to best buy and long story short, after sending it off for repair 4 times they have me an Inspire.
I think it is a very good thing to get to know the ppl that work in mobile and not be one of those customers they hate to see come into the store. They all knew me by my first name.lol They have me my choice of phones and I chose the Inspire and have never looked back!
BB its usually quite eager to please the customer, they know if you are happy with their mobile dept. you may buy your next tv there also.
Sent from my stock HTC Inspire 4G

Perseids said:
You never know what they will do. In December I upgraded to an Aria for $0.01, I did get the black tie coverage. There was a slight issue with the earspeaker and I took it somewhere local so I wouldn't be without my phone for a matter of weeks. Needles to say, that was a mistake. The repair place screwed it up. I took it to best buy and long story short, after sending it off for repair 4 times they have me an Inspire.
I think it is a very good thing to get to know the ppl that work in mobile and not be one of those customers they hate to see come into the store. They all knew me by my first name.lol They have me my choice of phones and I chose the Inspire and have never looked back!
BB its usually quite eager to please the customer, they know if you are happy with their mobile dept. you may buy your next tv there also.
Sent from my stock HTC Inspire 4G
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Well, there's a teeny tiny bit of difference between a bad ear speaker and a "mostly shattered" screen, but, who knows...

brick it ..... That is the only solution O.O. I remember while back best buy told me if I bought their protection plan, I could walk out side drive my car over my phone bring it back in and get a new one/ fixed, never tested it though.

Obviously don't buy the Black Tie plan and then immediately whip the phone out of your pocket.... If it was me, I'd take the receipt in and say that I decided to go with the black tie plan after all. Then I'd take it in the next day, or the day after that. It might still look suspicious, but not as.

I took the black tie protection for my laptop and TV. Laptop got its hdd replaced twice, without a question. He opened it, took the old one out, put in the new one, and gave the old one back to me.
In my opinion, its worth the trouble/hassle for 3 years.

Thanks for your help and suggestions guys, I will hopefully go up there tomorrow and basiclly beg thats what I get for not adding it on when I got the phone, just my luck. Btw, I wasnt trying to say that they owed it to anyone to replace it, I was just saying would be a kind gesture to someone,who messed up. All they would have to do is change the screen then sell it refurbished for about 50dollars less than a new one.
Also, why do they allow you to add the black tie within the first 30 days but your excluded if you have already broken it then your not allowed to have it anymore. Just my thoughts on it, please pardon my ramblings..
Thanks again for taking the time to respond though!

mudknot2005 said:
brick it ..... That is the only solution O.O. I remember while back best buy told me if I bought their protection plan, I could walk out side drive my car over my phone bring it back in and get a new one/ fixed, never tested it though.
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Well that's actually encouraging for the op, then. Unless of course they were exaggerating for purposes of selling the program.
I guess the only thing that would concern me is the amount of time the op takes between signing up for the program, and "cashing" in on it, so to speak.
I also don't know if they would require physical inspection of the phone when signing up, if done after the initial sale, when of course the brand new phone is there in front of them...

Just a quick update, I took it in today and they were very kind and helping and because I had the protection plan on my old phone they said they could add it back and and say that the person who sold me the new phone had forgotten to transfer the plan to the new phone.
They told me to wait 2-3 before I bring it back in for repairs because they are usually not allowed to do this to an already broken phone but the manager gave the approval.
Just thought that I would poke back so anyone in this situation in the future will have a bit of hope. And that this is another reason why I continue to get my phones at best buy... great customer service (most of the time) and a protection plan that is too good to pass up.

Neathawk49 said:
Just a quick update, I took it in today and they were very kind and helping and because I had the protection plan on my old phone they said they could add it back and and say that the person who sold me the new phone had forgotten to transfer the plan to the new phone.
They told me to wait 2-3 before I bring it back in for repairs because they are usually not allowed to do this to an already broken phone but the manager gave the approval.
Just thought that I would poke back so anyone in this situation in the future will have a bit of hope. And that this is another reason why I continue to get my phones at best buy... great customer service (most of the time) and a protection plan that is too good to pass up.
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Congrats. Great news for you.
Try not to shatter the screen on the next one, will ya?
And thanks for posting back. It's always good to hear how these things play out.

Put it this way its like buying a car with out "protection" and just that one day after the 30 days you run into a wall.. Take the car back and say hey I would like to get the protection plan. 99.99% they will ask let me see the car. Just as in example. Its a business. But I have the Black tie and the buy back on my phone because just in case I do drop it its cover, I had it on my last phone they sent it out for a repair go it back in like a week brand new could not even tell. Rather then going through att paying 5$s on it if it get stolen and having to pay a delectable. Heck I even got water on my phone and it was covered. So its worth it to me. On the phones think about its your MOBILE phone you have it on you all the time rather it be in your pocket in case or in case on a belt clip you always have that chance of missing your pocket and your phone slips. and BOOM broken screen. And then your like AHH!! FML! lol

I would like to post one last time just to say Fallout 3/New Vegas FTW (i know off topic but had to give a shout out to a fellow vault dweller!)

Neathawk49 said:
I would like to post one last time just to say Fallout 3/New Vegas FTW (i know off topic but had to give a shout out to a fellow vault dweller!)
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Hell yeah man Im thanking you for just that my friend.. FTW man! PC/Console
sorry of topic I think Ill start a game thread about something like this if its not already start.. thanks your way

I work at Best Buy. The plan is accidental coverage. I walked into a freaking lazy river at Six Flags with my old iPhone and it was replaced rapidly.

tribestros said:
I work at Best Buy. The plan is accidental coverage. I walked into a freaking lazy river at Six Flags with my old iPhone and it was replaced rapidly.
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I dont know about rapidly, but they have always been good about replacing my damaged phones. I went through 2 captivates (both took a swim) and they replaced them both, but the process took over 2 weeks. And on my last captivate they let me switch to the Inspire since the Captivate was out of stock.

Here is my update, I took it in a few days after I got the plan added and the guy who helped was very nice. They said that they were doing to do a rapid exchange (still not quite sure what that means but I think it is something along the lines of receiving a refurbished phone) and that they would get my "new" phone in within the next few days which is better than the 27 days I waited to receive my Captivate from being fixed a while back.
What sucks is that I am using my miserably slow iphone 3g until I get the new phone in.
One last question, if I am on the best buy reward zone silver level, does the extended 45 day return policy apply to cell phones? And if so, would I be able to exchange the refurbished inspire for the infuse and pay the difference even though they would have technically given me a refurbished phone?
Thanks!

Anyone done an Asurion claim?

I know that tmobile isn't really doing swaps for the g2x, I'm not sure if they even have them in stock, some people have said they've had to get the mytouch 4g. Does anyone know if asurion have them available?

They have them available for warranty exchanges, it appears... I just got my replacement in the mail today(3 days after ordering the replacement) after being told it may be a two week wait. What problems are you experiencing with your G2x?
The only reason you should make a claim with Asurion is if you've lost or broken your phone. The deductible, itself, should be enough to warn most people of that.

It has a cracked screen

I got a replacement G2X through Asurion when I got my original stolen. I actually got the phone in 2 days and it works great. The phone is refurbished, but you won't be able to tell. There are no scratches or physical signs of wear and tear. They have the G2Xs in stock.
This was my first time using my insurance plan, but I'm glad I did now. You shouldn't be dissappointed. The deductible was $130 though.....beats buying a new phone at outright though.
Hope this helps!

I had no hassles with Asurion. My wife left her phone on a cab in Vegas. Filed a claim from the airport and got a replacement the next day.
The replacement they sent was a bit flakey, and the vibration motor made a kind of grinding noise. When i called them and explained the problems, they drop shipped me a second replacement with a return label. We had it the next day and the second one is as good as new.

propain4444 said:
I had no hassles with Asurion. My wife left her phone on a cab in Vegas. Filed a claim from the airport and got a replacement the next day.
The replacement they sent was a bit flakey, and the vibration motor made a kind of grinding noise. When i called them and explained the problems, they drop shipped me a second replacement with a return label. We had it the next day and the second one is as good as new.
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What happens in Vegas...

I also had no problem through Asurion on the G2X, got a new phone though ( killed the G2X with water)
Yeah, Vegas is why I will always buy phone insurance from now on - I'd never lost or broken a phone priorly.
A word of caution, if you're ever in vegas and feel like passing out before everyone else, be sure your buddy isn't planning to bring a hooker to the room, you will be out a phone come morning.

Lol...brings back memories lol
Sent from my LG-P999 using XDA App

G2x Insurance experience

So, Just though I'd let you all know about what happens if you ever have your phone stolen.
So a few weeks ago my house got broke into and stole all of our electronics, and among those stolen was my G2x, after a police report and some time on the phone with the phone insurance company they were very quick on approving my claim and getting my phone out to me.
I asked the rep "Will the replacement phone be re-manufactured or brand new?" The rep replied "We have no way of knowing what is sent out, it all comes from T-Mobiles warehouse."
I didn't think anything more about it and paid my deductible of $130.00. Now keep in mind I have ALWAYS had insurance on my phone since 2006.
So after paying $5.00 a month for 5 years over $300, and then paying $130.00 so $430.00 for a replacement phone. I was excited to see the UPS guy deliver me a phone and went into tearing it open... only to see that it was a re-manufactured for with;
Scratches on the glass screen
dents and dings all over the sides of the phone
wear and tear near the charging port
wear damage on the back case where the phone has been laid down a lot
and the phone wouldn't even TURN ON! (I put the battery in and let it charge for 25 minutes before attempting)
SO after all of this I went and gave T-Mobile/insurance company a call and the rep stated "All of our re-manned phones have the plastic, glass replaced, and software reformatted on the phone before shipout, we have a strong 150 point inspection where we lay a brand new phone next to a re-manned and see if we can tell the difference" then they're shipped out.
Well I can DEFINITELY see the difference, I called again and am having them send me out another one to replace the one i replaced, I asked if they could please request a BRAND NEW one and they said "We can't guarantee its going to be new, but if there are any issues please call us back and we'll replace".
I'm very frustrated because i'm almost positive i'll end up getting ANOTHER re-manned with issues.
correct me if i'm wrong, if you pay for car insurance and you're in an auto accident, they fix the car to NEW standards, if you have home owners insurance and you brake a window, door, a/c unit etc, they dont send you a USED window, door, a/c unit, its all NEW. If you have health insurance they use NEW products on your body not ones that have already been used.
WHY the hell would a phone be any different?!!?!?
Just an FYI and a little venting If you're the type of person who loses their phones, drops it, water damage etc, its probably good to have insurance, if you're like me and wont use it for years at a time, don't waste your money, just buy a brand new one.. it will save you the hassle...
Thanks for letting me vent.

javolin13 said:
So, Just though I'd let you all know about what happens if you ever have your phone stolen.
So a few weeks ago my house got broke into and stole all of our electronics, and among those stolen was my G2x, after a police report and some time on the phone with the phone insurance company they were very quick on approving my claim and getting my phone out to me.
I asked the rep "Will the replacement phone be re-manufactured or brand new?" The rep replied "We have no way of knowing what is sent out, it all comes from T-Mobiles warehouse."
I didn't think anything more about it and paid my deductible of $130.00. Now keep in mind I have ALWAYS had insurance on my phone since 2006.
So after paying $5.00 a month for 5 years over $300, and then paying $130.00 so $430.00 for a replacement phone. I was excited to see the UPS guy deliver me a phone and went into tearing it open... only to see that it was a re-manufactured for with;
Scratches on the glass screen
dents and dings all over the sides of the phone
wear and tear near the charging port
wear damage on the back case where the phone has been laid down a lot
and the phone wouldn't even TURN ON! (I put the battery in and let it charge for 25 minutes before attempting)
SO after all of this I went and gave T-Mobile/insurance company a call and the rep stated "All of our re-manned phones have the plastic, glass replaced, and software reformatted on the phone before shipout, we have a strong 150 point inspection where we lay a brand new phone next to a re-manned and see if we can tell the difference" then they're shipped out.
Well I can DEFINITELY see the difference, I called again and am having them send me out another one to replace the one i replaced, I asked if they could please request a BRAND NEW one and they said "We can't guarantee its going to be new, but if there are any issues please call us back and we'll replace".
I'm very frustrated because i'm almost positive i'll end up getting ANOTHER re-manned with issues.
correct me if i'm wrong, if you pay for car insurance and you're in an auto accident, they fix the car to NEW standards, if you have home owners insurance and you brake a window, door, a/c unit etc, they dont send you a USED window, door, a/c unit, its all NEW. If you have health insurance they use NEW products on your body not ones that have already been used.
WHY the hell would a phone be any different?!!?!?
Just an FYI and a little venting If you're the type of person who loses their phones, drops it, water damage etc, its probably good to have insurance, if you're like me and wont use it for years at a time, don't waste your money, just buy a brand new one.. it will save you the hassle...
Thanks for letting me vent.
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I see why your frustrated, but having a remanufactured phone isn't so bad. The reason why I say that is because they are gonna do there honest best to try and fix the known issues that 90% of the G2x owners are experiencing. I just gotten a remanufactured phone and I can honestly say I have no screen bleeding issues at all! I also have no scratches either! Although I do understand your frustration about paying monthly on insurance and getting a used phone.
Sent from my LG-P999 using XDA Premium App

I just received my phone from asurion 2 days ago, and I have no problems like the ones you mentioned. The casing is in immaculate shape, and there are no scratches anywhere. It even has a couple of the adhesives still on there. The only problem I did have with it, is that it has a bit more light bleed than my original one had.

TurboTsi said:
I just received my phone from asurion 2 days ago, and I have no problems like the ones you mentioned. The casing is in immaculate shape, and there are no scratches anywhere. It even has a couple of the adhesives still on there. The only problem I did have with it, is that it has a bit more light bleed than my original one had.
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Click to collapse
Not to jump off topic, but you own a Talon or a Starion? I love DSM.
Sent from my LG-P999 using XDA Premium App

You should not be able to tell the difference between reman and brand new from Asurion. If you can you definitely have a right to complain. I wouldn't worry about the second phone being in bad shape too, that must be a total fluke. As far as how much premium you have spent on insurance since whenever date, all that is irrelevant. You should receive the same level of indemnity as the guy who signed up for his policy 6 months ago. Some people pay their whole lives and never need to make a claim. Insurance is simply peace of mind. The insurance company bears the majority of risk when they write policies. You pay a tiny amount monthly and they will give you a $500 phone for $130 any time you jack your **** up. You burn through 2 insurance replacements and Asurion has lost money most likely writing your policy.
Anyway, you have a right to ***** about them sending you a messed up refurb, and they have a responsibility to make it right. Good luck.
Sent from my LG G2x

I've only had 1 insurance replacement with a Behold back in the day and it looked brand new! So I think they shipped you the wrong phone!
....

I'd say get another replacement. They weren't lying when they told you about their QC procedure; your example is simply one that got overlooked. A mistake, an exception. Something that almost certainly won't happen again.

I had T-Mobile since voicestream and Asurion since it they got with T-Mobile and after loosing my phone and my wife hers years after I did I've never had that happen .....my question is y even put a battery in and chrage it if there was damage on the phone already I woukdbif just saw it packed it right up and called Asurion .......I even had them replace me my nexus one after I dropped it and broke it and I bought that from Google not from T-Mobile ........
Sent from my LG-P999 using XDA App

Refurbs usually run real well since they fixed the problems

Dsm all day! When it wants to run....
Call back and get the replacement, shouldn't take more than two days
Sent from my LG-P999 using XDA App

Phone warranty or lack there of

I've had a few running topics in the captivate section, I was playing around with my captivate and flashed a gb rom on accident (oops) I tried for a while to right the ship but nothing worked. I called att since its still under warranty and they told me they'd send me a new one. I finally got the captivate running again and I wasn't sure if I should keep the new one or send it back. I called att back today and told them my phone is fixed, they said great. They told me I could keep the new one and send back my original, even tho its fix "there still could be a problem"(wink wink). I told them I'll send it back, I don't want a $400 bill attached to my plan, just in case they find out the phones been messed with. She tells me the only way they'll be charge me the retail cost of the phone is if they find out the phone has been over heated, wet, dropped, chipped, cracked, or any scratches on the screen. So basically the phone needs to be mint. Wtf.
Sent from my SAMSUNG-SGH-I997 using XDA Premium App

Yep same problem. The phone was bricked and I called the 1800 number. Lady informs me that the tiny scratch on the bottom of the phone voids the warranty... REALLY!!!?? Im having issues with the internal workings of the device, not the F'ing case! So i said ok thats fine i have insurance on the phone ill just pay the deductible HA. WRONG again When i signed my contract the deductible was 125, she tells me they have raised their rates and its now 200? THATS WHAT I PAID IN THE FIRST PLACE!!! are you kidding. I know damn well the phone is not worth 500? so i went an bought a new one off a guy in hard times for 160, but then un-bricked my original, so now i have a backup and the other one is in a full body case.

You might try taking it to an AT&T store.
I took my malfunctioning 7 month old Infuse to a local AT&T store, had the employee verify my phone was not working properly and they actually placed the call to support for me....and got the replacement process rolling. I had my replacement phone in 4 days with a package, instructions, tape, preprinted label , etc. for returning my old one
I was happy with the process.

[Q] How do I go about getting a WORKING phone from t-mo?

I purchased the G2X about 4 months ago and it's been nothing but a nightmare. I've been with t-mobile for 5 + years now and I've never had a bad experience up until now.
The initial handset worked fine but then the wi-fi stopped working. I tried EVERYTHING. I sent it back, paid the $20 fee and got a new one a week later. That phone started messing up as well. It started with random reboots (even after factory resets to stock) along with it freezing overnight (on stock rom as well). Now, the funny thing is right before I go to send it back I spill a TINY amount of water on the back of the phone. Out of habit I immediately pull the battery out... What happens next? The small droplets of water on the battery slide down RIGHT ON TOP OF THE WATER SICKER! /facepalm. I got to eat a hefty fee for that.
ANYWAYS, back on track, I get a new one (my third and current phone) and it does the SAME thing again. Freezing overnight, overheating, wifi is sketchy. I OC'd it to 1.2 GHZ and it runs fine and then stops working. Regardless if I fried it the damn thing wasn't working to begin with.
T-mo is offering to send me yet another handset (and another $20 warranty fee im assuming) but I don't want another one of these ****ty phones from them! Not if they keep failing on me. I've expressed this each time and each rep won't listen to me (or maybe they can't understand my English since they're all from India). Is there anything I can do? Or do I just keep going through this process. I hate this phone. Hate.
Has anyone else been having problems with tmobile? I remember loving their service back in the day... Sigh.

So you've obviously had/have root are using custom roms/kernels mixing and matching things around? Some of these are lemons that's without a doubt. I have no issues but you might just want to ask to be transferred to a manager or supervisor, get the fee waived or try and get a different phone replaced.
Sent from my LG-P999 using xda premium

Keep pressing them. I raised holy hell with them and they replaced mine several times. I literally went through about eight or nine. (But I never waited longer than two weeks though.) I lost count. Out of those, I got two good ones. Problem free they were. Both of which I dropped.....now I have another crappy one. sigh.
But there really are good ones. People here are more than happy to tell you all about theirs LOL. Maybe you'll get lucky.
If you don't want another, maybe you can try for a replacement and you'll luck out with a NEW unopened one. This could be sold unopened and the proceeds used to get a Sensation or Galaxy Nexus.
But there really are some good ones out there. My estimate is 25% are good. Maybe a higher percentage of the newer ones? But the problems you describe are classic.....been there done that.
consumerist.com is a good source for executive email addresses............the squeeky wheel gets greased.

Thank you so much for that link. I'll go ahead and start e-mailing trying to get this resolved. I'm so sick and tired of sending phones back.

When the water got on the Water Sticker and you had to eat it and buy a phone, why did you by a G2x instead of something else at that time?

GTWalling said:
When the water got on the Water Sticker and you had to eat it and buy a phone, why did you by a G2x instead of something else at that time?
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Because it was still under warranty and -ANY- damage that voids that will only cause them to charge you the $75 fee (+ tax). That was cheaper than buying my own parts to fix the screen or purchasing a new phone. They sent me a refurb one that is currently stuck in a bootloop =/

I have been through this before if you don't want the phone tell them to switch you into something that is the same in performance. They have to do it. After you have returned a phone more then 2times and don't let them tell you that you can't because its all bull go up the food chain if you have to
Sent from my LG-P999 using xda premium

You can also threaten to cancel your service and they will transfer you to customer retention department and they can do alot more than the ordinary cs rep with customer retention you should get some results