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So, Just though I'd let you all know about what happens if you ever have your phone stolen.
So a few weeks ago my house got broke into and stole all of our electronics, and among those stolen was my G2x, after a police report and some time on the phone with the phone insurance company they were very quick on approving my claim and getting my phone out to me.
I asked the rep "Will the replacement phone be re-manufactured or brand new?" The rep replied "We have no way of knowing what is sent out, it all comes from T-Mobiles warehouse."
I didn't think anything more about it and paid my deductible of $130.00. Now keep in mind I have ALWAYS had insurance on my phone since 2006.
So after paying $5.00 a month for 5 years over $300, and then paying $130.00 so $430.00 for a replacement phone. I was excited to see the UPS guy deliver me a phone and went into tearing it open... only to see that it was a re-manufactured for with;
Scratches on the glass screen
dents and dings all over the sides of the phone
wear and tear near the charging port
wear damage on the back case where the phone has been laid down a lot
and the phone wouldn't even TURN ON! (I put the battery in and let it charge for 25 minutes before attempting)
SO after all of this I went and gave T-Mobile/insurance company a call and the rep stated "All of our re-manned phones have the plastic, glass replaced, and software reformatted on the phone before shipout, we have a strong 150 point inspection where we lay a brand new phone next to a re-manned and see if we can tell the difference" then they're shipped out.
Well I can DEFINITELY see the difference, I called again and am having them send me out another one to replace the one i replaced, I asked if they could please request a BRAND NEW one and they said "We can't guarantee its going to be new, but if there are any issues please call us back and we'll replace".
I'm very frustrated because i'm almost positive i'll end up getting ANOTHER re-manned with issues.
correct me if i'm wrong, if you pay for car insurance and you're in an auto accident, they fix the car to NEW standards, if you have home owners insurance and you brake a window, door, a/c unit etc, they dont send you a USED window, door, a/c unit, its all NEW. If you have health insurance they use NEW products on your body not ones that have already been used.
WHY the hell would a phone be any different?!!?!?
Just an FYI and a little venting If you're the type of person who loses their phones, drops it, water damage etc, its probably good to have insurance, if you're like me and wont use it for years at a time, don't waste your money, just buy a brand new one.. it will save you the hassle...
Thanks for letting me vent.
javolin13 said:
So, Just though I'd let you all know about what happens if you ever have your phone stolen.
So a few weeks ago my house got broke into and stole all of our electronics, and among those stolen was my G2x, after a police report and some time on the phone with the phone insurance company they were very quick on approving my claim and getting my phone out to me.
I asked the rep "Will the replacement phone be re-manufactured or brand new?" The rep replied "We have no way of knowing what is sent out, it all comes from T-Mobiles warehouse."
I didn't think anything more about it and paid my deductible of $130.00. Now keep in mind I have ALWAYS had insurance on my phone since 2006.
So after paying $5.00 a month for 5 years over $300, and then paying $130.00 so $430.00 for a replacement phone. I was excited to see the UPS guy deliver me a phone and went into tearing it open... only to see that it was a re-manufactured for with;
Scratches on the glass screen
dents and dings all over the sides of the phone
wear and tear near the charging port
wear damage on the back case where the phone has been laid down a lot
and the phone wouldn't even TURN ON! (I put the battery in and let it charge for 25 minutes before attempting)
SO after all of this I went and gave T-Mobile/insurance company a call and the rep stated "All of our re-manned phones have the plastic, glass replaced, and software reformatted on the phone before shipout, we have a strong 150 point inspection where we lay a brand new phone next to a re-manned and see if we can tell the difference" then they're shipped out.
Well I can DEFINITELY see the difference, I called again and am having them send me out another one to replace the one i replaced, I asked if they could please request a BRAND NEW one and they said "We can't guarantee its going to be new, but if there are any issues please call us back and we'll replace".
I'm very frustrated because i'm almost positive i'll end up getting ANOTHER re-manned with issues.
correct me if i'm wrong, if you pay for car insurance and you're in an auto accident, they fix the car to NEW standards, if you have home owners insurance and you brake a window, door, a/c unit etc, they dont send you a USED window, door, a/c unit, its all NEW. If you have health insurance they use NEW products on your body not ones that have already been used.
WHY the hell would a phone be any different?!!?!?
Just an FYI and a little venting If you're the type of person who loses their phones, drops it, water damage etc, its probably good to have insurance, if you're like me and wont use it for years at a time, don't waste your money, just buy a brand new one.. it will save you the hassle...
Thanks for letting me vent.
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Click to collapse
I see why your frustrated, but having a remanufactured phone isn't so bad. The reason why I say that is because they are gonna do there honest best to try and fix the known issues that 90% of the G2x owners are experiencing. I just gotten a remanufactured phone and I can honestly say I have no screen bleeding issues at all! I also have no scratches either! Although I do understand your frustration about paying monthly on insurance and getting a used phone.
Sent from my LG-P999 using XDA Premium App
I just received my phone from asurion 2 days ago, and I have no problems like the ones you mentioned. The casing is in immaculate shape, and there are no scratches anywhere. It even has a couple of the adhesives still on there. The only problem I did have with it, is that it has a bit more light bleed than my original one had.
TurboTsi said:
I just received my phone from asurion 2 days ago, and I have no problems like the ones you mentioned. The casing is in immaculate shape, and there are no scratches anywhere. It even has a couple of the adhesives still on there. The only problem I did have with it, is that it has a bit more light bleed than my original one had.
Click to expand...
Click to collapse
Not to jump off topic, but you own a Talon or a Starion? I love DSM.
Sent from my LG-P999 using XDA Premium App
You should not be able to tell the difference between reman and brand new from Asurion. If you can you definitely have a right to complain. I wouldn't worry about the second phone being in bad shape too, that must be a total fluke. As far as how much premium you have spent on insurance since whenever date, all that is irrelevant. You should receive the same level of indemnity as the guy who signed up for his policy 6 months ago. Some people pay their whole lives and never need to make a claim. Insurance is simply peace of mind. The insurance company bears the majority of risk when they write policies. You pay a tiny amount monthly and they will give you a $500 phone for $130 any time you jack your **** up. You burn through 2 insurance replacements and Asurion has lost money most likely writing your policy.
Anyway, you have a right to ***** about them sending you a messed up refurb, and they have a responsibility to make it right. Good luck.
Sent from my LG G2x
I've only had 1 insurance replacement with a Behold back in the day and it looked brand new! So I think they shipped you the wrong phone!
....
I'd say get another replacement. They weren't lying when they told you about their QC procedure; your example is simply one that got overlooked. A mistake, an exception. Something that almost certainly won't happen again.
I had T-Mobile since voicestream and Asurion since it they got with T-Mobile and after loosing my phone and my wife hers years after I did I've never had that happen .....my question is y even put a battery in and chrage it if there was damage on the phone already I woukdbif just saw it packed it right up and called Asurion .......I even had them replace me my nexus one after I dropped it and broke it and I bought that from Google not from T-Mobile ........
Sent from my LG-P999 using XDA App
Refurbs usually run real well since they fixed the problems
Dsm all day! When it wants to run....
Call back and get the replacement, shouldn't take more than two days
Sent from my LG-P999 using XDA App
So I have been reading that quite a few people believe that the phones given to you are pieces of dung.
Is this true? I have just placed a phone claim order as I have cracked my screen and between the cost of replacing the entire digitizer/lcd it is cheaper to get an entirely new one weird huh?
Anyways, for 5 bucks a month extra, hell why not.
I cracked my screen, (not the LCD but the glass on top) so that's what I have filed.
I am worried though that since I have rooted/changed ROM's on my phone they may raise question?
Should I worry? Although it seems that they will take my device anyways as the return rate (which is quite speedy) 1-2 days would not be able to catch my device in time for testing it and determining that it has been tampered with.
Though that is not the problem that I have stated rather that it is physical damage (which it is).
I'm just worried that I'm going to get something which might have been bricked, or something that was dropped, they said physically they look brand new.
I don't know... who has gone through this process?
I will have in two days time so I guess if anything, I'll let you guys know.
But at 180-200$ for just the screen vs. 125$ for a 'new' Infuse... hmmm
This was actually the WAY i got my infuse.....
i had the plan on my Captivate, i Bricked it and didnt want to by a Jig....so i told them i lost it and to send me another one. through some Att misshaps and a lil perssistance on my end they ended up giving me the infuse for free....but at any rate. i have not noticed anything janky about the phone. and my mother has just gotten her Captivate replaced as well. and again hers seems to ok as well.
if anything you can always send it back it doesnt work........they will just replace it again.
That sounds assuring. Can you run any tests (benchmark perhaps) to test for any irregularities?
Although you did say you don't really notice anything wrong.
Primarily I'm concerned for the fact that my brand new phone (supposedly) will be replaced by a possible refurb.
Oh well these devices must go through rigorous testing I'd like to think so.
Thank you for your input
FYI beginning in October, the monthly rate will increase to $6.99 and the deductible to $199.00! Thats $367.00 to replace a phone once over the course of a 2 year contract. What a deal!
Its a toss up. who's to say the phone your getting was not just Bricked. then all they had to do was reload and run there lil software and now the phone is ready to be sent to a new Customer. would you call that an old phone.....not everyone has Physical problems.
again, i have noticed nothing wrong with the phone i have. i change roms ALL THE TIME on both of them. i have bricked and unbricked both of them. the functions all seem to working.
i Hate their Customer Service, but the phones seem to be on the up and up.
This is also how I got my Infuse. Someone decided they wanted my Captivate more than me and took it.. I called Asurion and they tried to offer me an LG or a Motorola phone. I told them these options were unacceptable and I do not find them comparable to the Captivate.. They put me on hold and told me they would give me the Infuse.
All the replacement phones through Asurion are "refurbished". Even if the phone was damaged they replace anything and everything that has damage to it. I have had 0 problems with mine, it also came with a 2gb microsd card and a car charger
But you don't get that brand new smell
Alright, well if all of these claims are true, then I should be a happy man.
@jz3 - I can't help but think that your response is somehow sarcastic
Let me do the math... $600 phone for 2 years, plus ($98.00 x 12 months) 2 years
vs. $600.00 + ($100.00 x 12 months) 2 years
Option 1 - $2952.00 + $125.00 (first buy till moment of break)
Option 2 - $3000.00 + $125.00 (new phone) (after first phone)
I probably missed something... deductible does that only apply to when you actually order a phone?
Anyways... hopefully I won't be doing this again, what a sleek phone though, I've had probably three people who have held my phone exclaim how light it is (is that the right word?).
I just love the massive screen and of course the fact that we can change them
Thanks guys, I ran out of thanks so... here are some internet "thanks" to you and you and you
Where do they end up making up for their 'theoretical loss' ?
There are cheaper phone insurance providers
Just shop around. Their usual requirement is signing the policy within 30days of phone purchase.
here's one with a cheaper deductiable
http://www.ensquared.com/catalog/phone-insurance/2-year-phone-insurance-smartphone
I'm still with AT&T coverage but will mostly likely drop them for a cheaper provider on my next upgrade.
Google is your friend.
Wait a minute perhaps I'm not understanding the phone bill.
This is my first phone line under my name so I'm new to this.
I thought that because of the etra 5 a month I'm able to get a 'new' phone for 125 thats it then I keep paying my regular 91 a month plus the two more dollars (5-7).
Maybe I should look at my bill again
Ranatsu said:
All the replacement phones through Asurion are "refurbished". Even if the phone was damaged they replace anything and everything that has damage to it. I have had 0 problems with mine, it also came with a 2gb microsd card and a car charger
Click to expand...
Click to collapse
For sanitary purposes, EVERYTHING has to be replaced that could have been touched by the previous owner. Usually, the only thing reused is the actual motherboard for the phone. The case, mic, speaker, earpiece, etc has to be replaced.
I used Asurion when my microUSB port went bad on my Infuse, had no problems getting a replacement that has worked very well since. Sent them back a rooted/rommed phone and they didn't care at all
gb96 said:
I used Asurion when my microUSB port went bad on my Infuse, had no problems getting a replacement that has worked very well since. Sent them back a rooted/rommed phone and they didn't care at all
Click to expand...
Click to collapse
That's because when they get the phone, they don't look at the software at all. They put the motherboard into a new shell for the phone, and then use their software to send the phone back into stock (flashes bootloaders to, so it fixes bricked phones).
That's why they never figure out unless you get REAL unlucky.
Just a quick question, I had gotten a confirmation on a package being sent early this morning (boy they're fast) and I was curious if I should wipe everything on my phone and also if I should send them my micro sd card as well?
Also about setting up the new phone, how hard is that besides just placing the sim card in the phone (getting back onto the network and such) do I need to bring it into AT & T?
What else do I need to send in or just the phone itself?
I was told that there would be instructions in the package.
Wouldn't it be neat if I was able to pull the switch-aroo on them and pull out my motherboard on put it on the new phone that they sent me.
GreenAce92 said:
Just a quick question, I had gotten a confirmation on a package being sent early this morning (boy they're fast) and I was curious if I should wipe everything on my phone and also if I should send them my micro sd card as well?
Also about setting up the new phone, how hard is that besides just placing the sim card in the phone (getting back onto the network and such) do I need to bring it into AT & T?
What else do I need to send in or just the phone itself?
I was told that there would be instructions in the package.
Wouldn't it be neat if I was able to pull the switch-aroo on them and pull out my motherboard on put it on the new phone that they sent me.
Click to expand...
Click to collapse
maybe cool, or just alot of work..........Keep the SD card. Keep the Cables. they just want the PHONE.
Well I'm already running the new phone (rooted at that) although I think I'm keeping this stock rom for now, (I flashed it earlier before the Infused 1.5) but I like this rom, it's efficient and at my use it does the job well.
The phone looks brand spanking new as others have said, the outside is entirely new, just the inside (didn't look so don't know if that is true based on my experience).
New accessories (very nice, now I can have dedicated USB chord and charger chord) .
It took me a while to figure out how to reset the crap load of numbers on the phone to register myself to the open airwaves (imagine the free service if you knew how to de-code so to speak).
So far I'm happy, I only had one weird issue at first, when I scrolled down on a webpage, half of the screen (looking at it landscape view) would not move with the rest so there was this clear dividing line in the middle of the page... weird.
It's not doing that anymore though.
Thanks for the input though guys, I'm happy
I hope my bill doesn't sky rocket to Venus.
GreenAce92 said:
Well I'm already running the new phone (rooted at that) although I think I'm keeping this stock rom for now, (I flashed it earlier before the Infused 1.5) but I like this rom, it's efficient and at my use it does the job well.
The phone looks brand spanking new as others have said, the outside is entirely new, just the inside (didn't look so don't know if that is true based on my experience).
New accessories (very nice, now I can have dedicated USB chord and charger chord) .
It took me a while to figure out how to reset the crap load of numbers on the phone to register myself to the open airwaves (imagine the free service if you knew how to de-code so to speak).
So far I'm happy, I only had one weird issue at first, when I scrolled down on a webpage, half of the screen (looking at it landscape view) would not move with the rest so there was this clear dividing line in the middle of the page... weird.
It's not doing that anymore though.
Thanks for the input though guys, I'm happy
I hope my bill doesn't sky rocket to Venus.
Click to expand...
Click to collapse
As long as they get your old phone back within (I think 7 days), you'll be fine, and someone else will be enjoying the innards of your old Infuse.
Sent from my SAMSUNG-SGH-I997 using xda premium
Sad isn't it? At least I had the courtesy not to break it by bricking it hehehe
Also I almost wish that there was a way to leave like a digital imprint on there, then the next guy could leave his imprint, it could be known as 'The phone that traveled the world"
GreenAce92 said:
But you don't get that brand new smell
Alright, well if all of these claims are true, then I should be a happy man.
@jz3 - I can't help but think that your response is somehow sarcastic
Let me do the math... $600 phone for 2 years, plus ($98.00 x 12 months) 2 years
vs. $600.00 + ($100.00 x 12 months) 2 years
Option 1 - $2952.00 + $125.00 (first buy till moment of break)
Option 2 - $3000.00 + $125.00 (new phone) (after first phone)
I probably missed something... deductible does that only apply to when you actually order a phone?
Anyways... hopefully I won't be doing this again, what a sleek phone though, I've had probably three people who have held my phone exclaim how light it is (is that the right word?).
I just love the massive screen and of course the fact that we can change them
Thanks guys, I ran out of thanks so... here are some internet "thanks" to you and you and you
Where do they end up making up for their 'theoretical loss' ?
Click to expand...
Click to collapse
insert doublefacepalm.jpg image (dont have enough posts to link to image)
The monthly service fee is not part of the cost of replacing a phone.
Cost of replaced phone with insurance = total amount of insurance premiums paid since last claim + any deductible.
Cost of replaced phone without insurance staying on same carrier= Cost to buy replacement phone either new, refurbished or second hand (ebay/craigslist)
Cost of replaced phone without insurance leaving carrier = ETF fee + Cost to buy new or replacement or second hand phone with or without contract on another carrier or mvno
All phones that are processed through Asurion have undergone a 50-75 point checklist, depending on the device.
Sent from my Inspire4G using XDA App
I really regret sending my other device in this one froze on me twice how the f*ck is that possible?
I thought these phones were superior
1.2ghz processor
512ram
Wooo but it freezes
Sent from my SAMSUNG-SGH-I997 using XDA App
I've had my shift since feb. Rooted since day one.
Phone works, keyboard works, speakers work, everything works. Battery seems to drain faster, but hell, its a year old and gets used extensively.
I have the $8 insurance thing through them since day one. Never once used it.
My phone has been dropped more times than a $10 crack whore. Dented, scratched, chipped, etc. But as I said, all works.
Do you guys think sprint would replace it with a new phone under the insurance plan? Has anyone done this? Does it have to be broken to be replaced? Does the deductable apply? Should I try to replace it in a sprint store, radio shack, or does it have to be done via phone/snailmail?
Sent from my PG06100 using xda premium
If the phone is still in good working order, cosmetic damage will not get you a replacement. Unless that damage is to the screen ( cracked screen ) . If your screen is just scratched they will not do it. As for a good place to try and possibly get a replacement. I would try the Sprint Authorized Repair CenterIt's where when I've had an issue with my phone It's been resolved every time. But experiences vary a lot from what I've heard.
Or if you really want a new phone just throw it on the floor till it does break and say someone tried stealing it and it fell in the middle of the street while a car ran over it
Find a friend at a sprint store and have them send you a REPLACEMENT. ASURION IS A LAST RESORT.
Thanks guys. I don't know if there's a repair center around here, but I'll check.
As far as the "accident", I've considered many options. Such as a drop in the potty during #2... and bringing it to the store in a bag with poo attached. Bet I wouldn't even have to unroot!!!
I will probably try the replacement path first. The salesman I used was a straight up guy, or seemed to be. I may take a ride up to huntsville this weekend and see if he still works there. Hopefully.
I guess I'm foolish for not knowing, but the insurance that comes from a true sprint store, is that assurion? I thought it was something they handled directly. I guess the confusion comes from different posts I've seen here. Didn't one of you guys break hinges a while back and get a new phone? What was your situation as far as sprint, insurance, etc.?
Sent from my PG06100 using xda premium
Well the cofusion usually comes from Sprint spliting up what they do " in house " , vs what they call an " insurance claim ". Although from my understanding if you do not have T.E.P. , then you cannot make an insurance claim. They do have guide lines, but I've seen different stores interperate them differently. The biggest thing IMO is that if they do not resolve the problem in house ( at the repair center / store ) then they try and make it an insurance claim. You then have to contact Insurian, that realy sucks. Because then you most times end up paying the deductable, which is now $100 .
my earpiece went out last saturday. i brought it to a repair center and they kept it for a few hours. They told me they couldn't fix it, so they ordered me a new one, but it was on backorder and didn't know when it will be in. Been calling everday and a no go.
jsp254 said:
I've had my shift since feb. Rooted since day one.
Phone works, keyboard works, speakers work, everything works. Battery seems to drain faster, but hell, its a year old and gets used extensively.
I have the $8 insurance thing through them since day one. Never once used it.
My phone has been dropped more times than a $10 crack whore. Dented, scratched, chipped, etc. But as I said, all works.
Do you guys think sprint would replace it with a new phone under the insurance plan? Has anyone done this? Does it have to be broken to be replaced? Does the deductable apply? Should I try to replace it in a sprint store, radio shack, or does it have to be done via phone/snailmail?
Sent from my PG06100 using xda premium
Click to expand...
Click to collapse
updated reply from me: DO NOT REPLACE YOUR ORIGINAL PHONE IF THE ONLY PROBLEM IS COSMETIC DAMAGE.
I have swapped 3 Evo Shifts already. I speak from experience. I actually sent the last replacement back because the microphone did not work properly.
I purchased the G2X about 4 months ago and it's been nothing but a nightmare. I've been with t-mobile for 5 + years now and I've never had a bad experience up until now.
The initial handset worked fine but then the wi-fi stopped working. I tried EVERYTHING. I sent it back, paid the $20 fee and got a new one a week later. That phone started messing up as well. It started with random reboots (even after factory resets to stock) along with it freezing overnight (on stock rom as well). Now, the funny thing is right before I go to send it back I spill a TINY amount of water on the back of the phone. Out of habit I immediately pull the battery out... What happens next? The small droplets of water on the battery slide down RIGHT ON TOP OF THE WATER SICKER! /facepalm. I got to eat a hefty fee for that.
ANYWAYS, back on track, I get a new one (my third and current phone) and it does the SAME thing again. Freezing overnight, overheating, wifi is sketchy. I OC'd it to 1.2 GHZ and it runs fine and then stops working. Regardless if I fried it the damn thing wasn't working to begin with.
T-mo is offering to send me yet another handset (and another $20 warranty fee im assuming) but I don't want another one of these ****ty phones from them! Not if they keep failing on me. I've expressed this each time and each rep won't listen to me (or maybe they can't understand my English since they're all from India). Is there anything I can do? Or do I just keep going through this process. I hate this phone. Hate.
Has anyone else been having problems with tmobile? I remember loving their service back in the day... Sigh.
So you've obviously had/have root are using custom roms/kernels mixing and matching things around? Some of these are lemons that's without a doubt. I have no issues but you might just want to ask to be transferred to a manager or supervisor, get the fee waived or try and get a different phone replaced.
Sent from my LG-P999 using xda premium
Keep pressing them. I raised holy hell with them and they replaced mine several times. I literally went through about eight or nine. (But I never waited longer than two weeks though.) I lost count. Out of those, I got two good ones. Problem free they were. Both of which I dropped.....now I have another crappy one. sigh.
But there really are good ones. People here are more than happy to tell you all about theirs LOL. Maybe you'll get lucky.
If you don't want another, maybe you can try for a replacement and you'll luck out with a NEW unopened one. This could be sold unopened and the proceeds used to get a Sensation or Galaxy Nexus.
But there really are some good ones out there. My estimate is 25% are good. Maybe a higher percentage of the newer ones? But the problems you describe are classic.....been there done that.
consumerist.com is a good source for executive email addresses............the squeeky wheel gets greased.
Thank you so much for that link. I'll go ahead and start e-mailing trying to get this resolved. I'm so sick and tired of sending phones back.
When the water got on the Water Sticker and you had to eat it and buy a phone, why did you by a G2x instead of something else at that time?
GTWalling said:
When the water got on the Water Sticker and you had to eat it and buy a phone, why did you by a G2x instead of something else at that time?
Click to expand...
Click to collapse
Because it was still under warranty and -ANY- damage that voids that will only cause them to charge you the $75 fee (+ tax). That was cheaper than buying my own parts to fix the screen or purchasing a new phone. They sent me a refurb one that is currently stuck in a bootloop =/
I have been through this before if you don't want the phone tell them to switch you into something that is the same in performance. They have to do it. After you have returned a phone more then 2times and don't let them tell you that you can't because its all bull go up the food chain if you have to
Sent from my LG-P999 using xda premium
You can also threaten to cancel your service and they will transfer you to customer retention department and they can do alot more than the ordinary cs rep with customer retention you should get some results
In short:
Broken s3, dropped with shattered screen, then the s3 sudden death syndrome so a device that 100% refuses to even acknowledge a charger plugged in via the wall.
Go to the website and file a claim.
Device has cosmetic damage, I give reason as "dropped phone" and moments later and told tomorrow i will get:
1. A new device
2. New battery
3. New factory charger
Called them to confirm this and a call center person (Indian sounded like) tells me:
1. The device is factory new, I ask and no it isn't refurbished.
2. It comes we whatever a factory new s3 comes with (sim card, charger, headphones)
3. It will be here tomorrow.
Edit: I can keep the old battery and back as well. So I ask "okay ill have two batteries now and two back case parts?"
Yes, he confirms...
So what? Did these guys lie their asses off to me and I can expect to get hosed tomorrow?
Or is there a chance they aren't as bad as people say now a days?
Well i guess we'll find out tomorrow
Sent from my SCH-I535 using xda premium
Sounds legit to me as someone who works on the selling end. Did they charge you a $100 deductible?
Sent from my SCH-I535 using xda premium
jamesrascal said:
Sounds legit to me as someone who works on the selling end. Did they charge you a $100 deductible?
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
My wife is on her 3rd gs3 assurion gave her a new battery, back cover, sim card and charger each time with the phone. No headphones, and the only thing we sent back was the main phone itself, not the battery or cover and the replacements arrived within 24 his of claim. It was great service.
I will be using asurion soon myself. Not for my phone but for my daughter's. She cracked the screen the 2nd day she had it. The worst part is I didn't pay anything for the phone but I have to pay 50 for the deductible
Sent from my ThunderBolt, soon to be S3
jamesrascal said:
Sounds legit to me as someone who works on the selling end. Did they charge you a $100 deductible?
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
Yessiree, $99.00... No tax.
I won't expect headphones but I was pretty much expecting to get screwed with all the horror stories I had read of used phones with third party parts coming back to people.
Actually verizon forced the insurance on me.
Last year I had five phones that were faulty.
On the month after the manufacturers warranty I had a screen that wouldn't light up on an htc Incredible2.
I elevated the complaint to verizon corporate and they gave me an s3 for the new contract price but said Insurance was mandatory as part of their compromise (wasn't upgrade eligible for 11 months.
So the verizon corporate relations person told me asurion sends new devices back in august when that transaction happened and it seems he was right.
ONE WORD OF CAUTION
If your damage happens over 30 days ago, just tell asurion it happened yesterday or today.
A verizon rep told me that asurion will deny claims with old damage but you can tell them anything you want to as to when it was broken.
Mine broke in January, then sudden death two weeks ago.
This isn't fraud in my eyes. I'm sending the broken one back.
Just as others have said I was told to send a shell of the phone. Anything that can be removed without a screwdriver I keep (sim card, sd card, original battery, back cover) ...
stevenjcampbell said:
Yessiree, $99.00... No tax.
I won't expect headphones but I was pretty much expecting to get screwed with all the horror stories I had read of used phones with third party parts coming back to people.
Actually verizon forced the insurance on me.
Last year I had five phones that were faulty.
On the month after the manufacturers warranty I had a screen that wouldn't light up on an htc Incredible2.
I elevated the complaint to verizon corporate and they gave me an s3 for the new contract price but said Insurance was mandatory as part of their compromise (wasn't upgrade eligible for 11 months.
So the verizon corporate relations person told me asurion sends new devices back in august when that transaction happened and it seems he was right.
ONE WORD OF CAUTION
If your damage happens over 30 days ago, just tell asurion it happened yesterday or today.
A verizon rep told me that asurion will deny claims with old damage but you can tell them anything you want to as to when it was broken.
Mine broke in January, then sudden death two weeks ago.
This isn't fraud in my eyes. I'm sending the broken one back.
Just as others have said I was told to send a shell of the phone. Anything that can be removed without a screwdriver I keep (sim card, sd card, original battery, back cover) ...
Click to expand...
Click to collapse
Of course you are really are paying for it with the deductible and the monthly fee. and no matter what assurion assures you of , you are getting refurb stuff, THey sent me 3 "new" phones before I finally got one that lasted for more than 2 days without rebooting on its own or failing entirely