For those who sent your phone to LG directly (Stellar Wireless) for a repair/replace, how long did it take them to get a phone back to you?
andrewNY said:
For those who sent your phone to LG directly (Stellar Wireless) for a repair/replace, how long did it take them to get a phone back to you?
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It took me about a week for them to repair it once they received it. I sent from NY to Texas Priority US Mail on Monday. They received by Wednesday. They fixed it by the following Wednesday and i received it back by that Saturday three days later. They are pretty speedy.
One thing I would stress though is that you do not want a refurbished phone. I have read somewhere on the internet that if LG sends you a refurbished phone that you cannot update it to Gingerbread for some reason. I cannot confirm that this is true but that's what I've heard.
I am kind of pissed off at them my self. They did send my original phone back to me but they said if worse case they can not fix it, they will send a refurbished one. I told them F no. I paid full price with tax $600 and I expect either my phone or a brand new one if the repair can't be made. I would have purchased a refurb off ebay for half that. They claim that refurb is just as good. I say bullshyt. A refurb is someone else's probem that they finally fixed but couldn't fix at the time of that persons mail in. And besides, if a refurb was the same, then LG or the Tmobile store that I have originally purchased the phone from would have given me a brand new one on the spot. Suck it. Don't accept a refurb. They did not budge though. They said repair or refurb. Good Luck with LG Scum. They did fix the restarting issue, but when I got it back I have a GPS Lock on issue.
Thanks! I sent my phone by Priority Mail last Monday and they got it Wednesday, so I guess I'm looking at getting it back by next weekend.
I sent mine to them on a Thursday they got it that Friday (one state away). Just got it back today (Thursday. There turn around time seemed very quick to me. It has the latest version and baseband on it. It however is not the phone I sent them.
I sent mine off July 22 via FedEx and just got it back today. Oddly enough, the repair ticket enclosed with my phone said they replaced the touch screen and the reason for the repair was a faulty touch button. The actual reason was because the LG Tool erased my baseband after it said I had a successful update so I couldn't use the T-Mo network, only wireless.
Not sure where the faulty Touch button information came from, but I guess it's good I got a new touchscreen if something showed up during their "quality" check. I checked the IMEI and Serial Numbers, and they match my original box, so it's the same phone repaired, not a refurb swap.
It seems to be working ok so far, so I'll know for sure in a few days.
LG employee here- Refurb is kind of a misleading term. I deal directly with Stellar and providing them parts, and when they say refurb, it might as well be a new phone. I mean, they replace a lot of stuff and run it through a gang of tests. Do things slip through the cracks? Absolutely. But, in all honesty, by the time they get done with refurbishing a phone, it is just as good as a new phone. Now, if you go through some further removed 3rd party refurb centers, you will see issues, but Stellar is in the same building as us, so we keep a pretty tight watch over their work.
affenzeit said:
LG employee here- Refurb is kind of a misleading term. I deal directly with Stellar and providing them parts, and when they say refurb, it might as well be a new phone. I mean, they replace a lot of stuff and run it through a gang of tests. Do things slip through the cracks? Absolutely. But, in all honesty, by the time they get done with refurbishing a phone, it is just as good as a new phone. Now, if you go through some further removed 3rd party refurb centers, you will see issues, but Stellar is in the same building as us, so we keep a pretty tight watch over their work.
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I was fortunate enough to get mine fixed by the Stellar folks, and what great work they did. I thought I had a pretty decent phone before the fix, but now it is pure fantastic. So far no unexplained reboots or other oddities and I have really been putting it through its paces.
Please pass along my thanks to the "stellar" Stellar Wireless Technology techs.
octoplus is a nice solve tool for LG fault
Recently, i purchased an new Octoplus from china ,it is a nice experience, fast shipping and especially technical support, and i know they own a shop in amazon, as for the web, i should obey their's rule....
Related
Well it feels like its been a year since I sent off my Captivate to Samsung for repair and it's finally been shipped back to me all fixed. I am so excited and going through withdraws from not being able to flash any ROMs. I had to tell someone since I don't know anyone IRL that shares my compassion and addiction for my phone so I figured it has to be my fellow Captivate owners.
wootwoot.
This is what they said was the source of my brick.
Original Problem:
Technical Inquiry
Power
No Power Up
Problem found:
BAD BGA COMPONENT
WARRANTY, REPLACE PART
Solution:
Replaced PBA
Welcome back!!!!
Why would you wait instead of insisting they send you a replacement? I did and had a phone in 2 days.
Why did you go through Samsung? When my phone stopped turning on I went to the AT&T service center. In and out in 45 minutes with a working phone.
Sent from my Captivate
I went to ATT and they wouldnt do anything so I had to send it off to Samsung.
You didn't make enough noise. I've never had AT$T refuse a warranty replacement for a defective phone. Already had my Captivate replaced twice within a week.
I sent mine off to Samsung. I try to avoid dealing with ATT as much as possible. That and I bought my phone through Amazon, which I think requires me to deal with Samsung directly. Got my phone back within 4 days of sending it out.
modest_mandroid said:
I sent mine off to Samsung. I try to avoid dealing with ATT as much as possible. That and I bought my phone through Amazon, which I think requires me to deal with Samsung directly. Got my phone back within 4 days of sending it out.
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I bought my phone through Radio Shack. AT$T still replaced it both times. You had to go 4 days without a phone whereas I could still use mine while waiting for the replacement. I feel like AT$T wants to at least try to keep me happy...Samsung, not so much.
lol guess not. Hopefully there wont be a next time but if there is I'll cause more of a ruckus lol.
Miami_Son said:
I bought my phone through Radio Shack. AT$T still replaced it both times. You had to go 4 days without a phone whereas I could still use mine while waiting for the replacement. I feel like AT$T wants to at least try to keep me happy...Samsung, not so much.
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I guess we've had different experiences dealing with ATT. All my dealings with them have always left me feeling like they were intentionally trying to provoke me into stabbing one of them. I haven't had any bad experiences with Samsung support and they were pretty hands-off about the whole thing. Told them I bricked it, they didn't really ask any questions about why or how, just gave me a shipping label and told me to mail it in. The four days it took them to mail it back didn't matter so much in my case; I have a backup phone that I keep stock.
Im so depressed lol. Blackberry sucks. I remember when i use to love their phones. Now that i have been long exposed to android i dont know what to do without them. Here's my story: First G2X blew out on me during a call and i returned it. The rep in the store couldnt turn it on and try to find signs of water damage which there werent any. Second G2X had serious bleeding in the upper corner. I tried to disregard it but im very anal about my devices especially when i buy them outright. I returned it and got credit on my account that supposedly cant be touched unless i notify tmobile. My friend works for tmobile and told me a new shipment is coming in a little after Mothers day. So ill try my luck again and hopefully get a good unit. I dont really suggest anyone buy one via craigslist or ebay but as you can see most sellers are not accepting returns. Wish me luck guys.
i work at a tmobile store and we get shipments every business day. no deliveries saturday/sunday
dont know why they wouldn't be getting anything til after mothers day. plus we only get notifications 4 days ahead of time of what the shipment contains.
charlieb620 said:
Im so depressed lol. Blackberry sucks. I remember when i use to love their phones. Now that i have been long exposed to android i dont know what to do without them. Here's my story: First G2X blew out on me during a call and i returned it. The rep in the store couldnt turn it on and try to find signs of water damage which there werent any. Second G2X had serious bleeding in the upper corner. I tried to disregard it but im very anal about my devices especially when i buy them outright. I returned it and got credit on my account that supposedly cant be touched unless i notify tmobile. My friend works for tmobile and told me a new shipment is coming in a little after Mothers day. So ill try my luck again and hopefully get a good unit. I dont really suggest anyone buy one via craigslist or ebay but as you can see most sellers are not accepting returns. Wish me luck guys.
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Did you use a debit card or cc? They dont give you money back? I'm thinking about returning mine... They give you store credit back?
was this a corporate owned location?
we always give full refunds within 14 days of purchase for contract extensions and 30 days of purchase for full-price. if it was through a third party retailer it would make much more sense as to why they only give you credit.
it was a tmobile seller not a tmobile retailer. they said i can use the credit to go to a actual tmobile store to purchase it. im waiting because i dont want any problems. i know all cell phones have issues but i would rather have a issue that can be fixed by a soft mod or something.
You should wait for the Samsung Galaxy S2. The super amoled plus screen should be awesome. I miss my Samsung Vibrant screen, but I'm happy with my LG G2X overall.
grenademasta said:
You should wait for the Samsung Galaxy S2. The super amoled plus screen should be awesome. I miss my Samsung Vibrant screen, but I'm happy with my LG G2X overall.
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Samsung amoled only has better blacks.... g2x has amazing color and screen... better them mt4g way better then hd7, evo is out of conversation .... super amoled is nice but those phones feel cheap and touch wiz is ridiculous
although
samsung said no more locked bootloader
still
for now
I say g2x and sensation are best choices
sent from my G2X with no regrets
suhailtheboss said:
was this a corporate owned location?
we always give full refunds within 14 days of purchase for contract extensions and 30 days of purchase for full-price. if it was through a third party retailer it would make much more sense as to why they only give you credit.
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is that true about the 30 days for full price purchasers? or is that california only? i bought mine online from tmo. i never heard of this policy. can more than one person confirm this please?
Just got G2X for the wife, fast phone. There is slight bleeding but very minor and how many G2x I have to go through for it to be perfect.
I'm waiting for SGS2 myself. Superamoled has more pop to its colors. G2X has more natural white. Superamoled + should be better and bigger screen.
Sent from my SGH-T959 using XDA Premium App
crazythunder said:
is that true about the 30 days for full price purchasers? or is that california only? i bought mine online from tmo. i never heard of this policy. can more than one person confirm this please?
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as far as i know the 30 day policy for full price is nation-wide in corporate retail stores.
it prints out the policy on every single one of our receipts on the bottom, and i'd imagine it would do that in the whole country as well.
My story:
My phone had bleeding/rebooting issues so I decided to exchange.
Called T-Mobile and explained the issues.
CCR told to pack it and send it to T-Mobile Return Center and call them as soon as I shipped it with the tracking number and they will send me the exchange right away. (cool)
I went to my UPS online account, created a shipping label (with tracking number).
Called T-mobile again and told them:
- I just sent my defective phone back here is the tracking number ........ .
CCR started ordering my replacement (took some time, apparently was having a hard time).
At the end, CCR said to me: Okay I had to cancel your order and we will reimburse your money in a couple of days, and we will need to make a new order. (thats when it came to me)
- Can I bye it at my local store so if it has any problem I can exchange in-store?
CCR: Sure thats very smart of you.
No restocking fee, they will pay my shipping.
Already bought it at the store and will be sending the other one tomorrow.
- The new one has the same bleeding problem, same poor signal strengths. At least I haven't had any reboot YET. Will wait for a couple of days without rooting to make sure it is not a rooting issue.
suhailtheboss said:
as far as i know the 30 day policy for full price is nation-wide in corporate retail stores.
it prints out the policy on every single one of our receipts on the bottom, and i'd imagine it would do that in the whole country as well.
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but this doesn't apply if i bought it online through tmo, correct?
crazythunder said:
but this doesn't apply if i bought it online through tmo, correct?
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check your confirmation email from T-Mobile.
This is what mine says:
Return Policy
To receive a refund or exchange, you must return the device within 20 days of the date of your purchase (30 days in California). All original contents must be undamaged and in good working condition, and you must provide your proof of purchase. All devices received as part of a promotional offer (for example, "Buy One Get One Free," etc.) must be returned and some limited edition and other devices may not be refunded or exchanged. You may also be required to pay a restocking fee.
To complete a return or exchange please follow these directions:
Return all devices in their original packaging, including accessories and literature.
Obtain a Return Form and shipping information by visiting T-Mobile online at www.T-Mobile.com/returnupgrade or by contacting Customer Care at 1-800-937-8997.
Send the device via a traceable carrier (such as UPS, FedEx, or DHL), retain shipping information for your records, and insure the package for the full value of the device.
Returns must be received by T-Mobile within 20 days from the date of your purchase (30 days in California).
Accessories: To receive a refund of any accessories purchased, you must return the accessories within 30 days of purchase, along with your proof of purchase.
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thanks. i think alot of people are under the assumption it's 14 days. thanks for pointing that out. i have 10 days after today, got mine last tuesday. mine has slight bleed in top right corner only.room has to be dark to see it. and even with gingerbread black status bar, the clock will hide it. or should. i really hate to return it. it's a great phone. and too many exchange nightmares out here. and....nothing better coming out anytime soon. sensation looks nice.....nice and locked though. what would you do? i think i'm just gonna keep it and keep bugging lg. i started a thread in their forum. and i've been emailing them. no response yet. i'm telling them i demand they personally replace my screen with a non defective one. we'll see how far that goes.
crazythunder said:
thanks. i think alot of people are under the assumption it's 14 days. thanks for pointing that out. i have 10 days after today, got mine last tuesday. mine has slight bleed in top right corner only.room has to be dark to see it. and even with gingerbread black status bar, the clock will hide it. or should. i really hate to return it. it's a great phone. and too many exchange nightmares out here. and....nothing better coming out anytime soon. sensation looks nice.....nice and locked though. what would you do? i think i'm just gonna keep it and keep bugging lg. i started a thread in their forum. and i've been emailing them. no response yet. i'm telling them i demand they personally replace my screen with a non defective one. we'll see how far that goes.
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keep us updated.
i work in a tmobile store and always check every g2x before it goes out. pretty much every single one i've seen has had some sort of bleeding (opened at least 15 boxes in store)
so honestly i think the best bet is to get a replacement or repair done by LG directly instead of just exchanging it for another one.
my g2x also has a bit of bleed, but i'm going to wait till CM7 comes out to see if its noticeable or not.
everyone should keep in mind that these phones do come with a 1yr manufacturers warranty, and the screen bleed issue does fall under that warranty. so even if you miss your tmobile exchange window, you're still covered.
Has anyone in here ever deal with cellhub when buying ur G2X?
They have the phone on sale for $69.99 and I'm looking at a possible buy here if they r legit.
Ur input will b great appreciated.
Sent from my HTC Vision using Tapatalk
They are scum of the earth!
Basically I went through 2 G2X's with them. It wouldn't have been so bad where it not the fact that it took about a week to ship the phone to them and get it back and by the second one, I was worried that I may not want to keep the T-Mobile service so I just gave up and decided to buy locally. The problem was that Cellhub wanted a restocking fee for the SECOND defective phone of $25, then they charged me $10 for the pleasure of having to send the brick of a phone back, AND I had to pay for shipping($15). So dealing with that much hassle with Cellhub on a phone that is known to be defective (Come on, we all know this, the issues this phone has given me led me here) is just not worth the "savings" you'd get. I wasted $50 on literally nothing thanks to cellhub. A week later I went to a local T-Mobile store and it looked like Cellhub somehow screwed me over with Tmobile and I wasn't allowed to get the phone for the upgrade price. So if I wanted it at the store it would have cost me full price! Basically Cellhub was trying to blacklist me with T-Mobile. T-Mobile was great and we cleared it up (seriously, best Customer service for cell phones, I really hope At&t is denied to purchase them), but it soured me from ever buying from cellhub or even hinting at someone to buy it from there. If I could prevent one person from going through the hell I went through, I will be more then happy to write my story down.
I just placed my order.Let's c what kind of dirt they give me.If phone don't get shipped out today I'm cancelling my order.
Sent from my HTC Vision using Tapatalk
My experience has been fine. They have done everything they've said for me.
They sent me my first return w/no problems. The 2nd return, they deferred to T mobile. But he was nice about it, explaining that that is the process. He made sure I had no questions. Also made it a point to tell me to get back to them if I had any problems with the 2nd return. The credit for the free activation won't show for three months or so.
I did have to pay for next day both ways, but that was my idea and my decision. They were gonna send it 2 day. I had a loaner from T mobile that was crap and did not want to wait a week.
I'm not sorry I went through them myself. I would do it again. They are selling this phone for a good price. I always get a real person quickly, which I love. It isn't their fault I've had problems. My daughters G2X is problem free.
It must suck to be an authorized G2X DEALER right now. There sure are a lot of returns.......never mind the standard BS that is sorta inevitable. But I can personally recommend cellhub. Of course I try to be uber friendly and respectful. You definately get what you give.
ickster said:
My experience has been fine. They have done everything they've said for me.
They sent me my first return w/no problems. The 2nd return, they deferred to T mobile. But he was nice about it, explaining that that is the process. He made sure I had no questions. Also made it a point to tell me to get back to them if I had any problems with the 2nd return. The credit for the free activation won't show for three months or so.
I did have to pay for next day both ways, but that was my idea and my decision. They were gonna send it 2 day. I had a loaner from T mobile that was crap and did not want to wait a week.
I'm not sorry I went through them myself. I would do it again. They are selling this phone for a good price. I always get a real person quickly, which I love. It isn't their fault I've had problems. My daughters G2X is problem free.
It must suck to be an authorized G2X DEALER right now. There sure are a lot of returns.......never mind the standard BS that is sorta inevitable. But I can personally recommend cellhub. Of course I try to be uber friendly and respectful. You definately get what you give.
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So far so good.We'll when the phone arrives.
If you get a working phone CellHub would appear to be great. But a TRUE measure of a company is how they handle returns. I had a defective Core i7 980x (a $1,000 processor mind you) and Newegg did a cross ship without charging me on the new one sent in, all I had to do was send in the defective CPU. The whole process took 2 days and I recieved a return shipping label for the defective product. THATS how you handle returns. Cellhub is a joke by comparison. A true measure of an online store is how they handle returns, not sales. Cellhub is not there for you after the sale, so I would avoid them.
Cellhub vs Newegg is not a good comparison, because Newegg offered ****ty customer service when it first started too, only until a few years ago they got a lot better in order to compete with amazon's customer service.
I bought my G2x from cellhub they are okay. I was very lucky to be one of the few to receive a non-defective unit. So hopefully you will get a non-defective device. But since G2x has so many quality control problems I would not have bought it from cellhub because if anything is wrong with it you would have a headache with the return (any online retailer that is). I would have suggested you to get it a local tmobile store because you can drive to the store and ***** at them versus an online retailer you cant really do that much.
I ordered 2 cell phones from Cellhub about 6 years ago. First issue was that I was switching carriers and porting my number. I was assured that my old phone would work until I got the phone and had it switched myself. Not so, the numbers were switched immediately before the phones shipped and my wife and I had no phone service until our phones came in over a week later. One phone was fine for 2 years until we quit using it. The other was an obvious refurb that they honored with the 1 year warranty, but I had to send it in for repair through whatever service they used. I had to send it in twice times for different issues. First was it stopped installing anything I had bought and downloaded, which I dealt with until the bluetooth stopped working. After that the screen died. Then 3 days after my warranty expired the keys quit working and I was out of luck. They wouldn't do anything about it even though it was obvious there were issues with the phone before and I had sent it in twice before for a couple weeks each time. Not that I expected that they would do anything even though it was three days, but it did guarantee I will never go back.
Hope your experience is better and that they have improved since then.
They haven't...
Sent from my LG-P999 using XDA Premium App
Well, I knew what the return terms were when I bought them. I made sure to check the return policy. So the return shipping, while I see your point, wasn't really an issue for me.
I'm more concerned with how much of a fight it is to make the return. They exchanged the first one quickly and with no hassles.
I knew that going mail order was a bit risky. But as I said, I've been pleased with cellhub. From my experiences with them, they've been very helpful and professional.
rauelius said:
They are scum of the earth!
Basically I went through 2 G2X's with them. It wouldn't have been so bad where it not the fact that it took about a week to ship the phone to them and get it back and by the second one, I was worried that I may not want to keep the T-Mobile service so I just gave up and decided to buy locally. The problem was that Cellhub wanted a restocking fee for the SECOND defective phone of $25, then they charged me $10 for the pleasure of having to send the brick of a phone back, AND I had to pay for shipping($15). So dealing with that much hassle with Cellhub on a phone that is known to be defective (Come on, we all know this, the issues this phone has given me led me here) is just not worth the "savings" you'd get. I wasted $50 on literally nothing thanks to cellhub. A week later I went to a local T-Mobile store and it looked like Cellhub somehow screwed me over with Tmobile and I wasn't allowed to get the phone for the upgrade price. So if I wanted it at the store it would have cost me full price! Basically Cellhub was trying to blacklist me with T-Mobile. T-Mobile was great and we cleared it up (seriously, best Customer service for cell phones, I really hope At&t is denied to purchase them), but it soured me from ever buying from cellhub or even hinting at someone to buy it from there. If I could prevent one person from going through the hell I went through, I will be more then happy to write my story down.
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So you wanted to exchange a defective phone and Cellhub wanted to charge you $25. restocking, fee, $15.00 shipping, AND $10.00 (for what?) for a total of $50.00 for an exchange.....for a defective phone....that was still under warranty?? Boy, I'd be pissed off.
Hence my hatered of cellhub, I spent $50 on nothing. I filed a complaint with the Better Business Bureau in long island against them. Cellhub is pure scum.Avoid!!!!
Sent from my LG-P999 using XDA Premium App
I've had my shift since feb. Rooted since day one.
Phone works, keyboard works, speakers work, everything works. Battery seems to drain faster, but hell, its a year old and gets used extensively.
I have the $8 insurance thing through them since day one. Never once used it.
My phone has been dropped more times than a $10 crack whore. Dented, scratched, chipped, etc. But as I said, all works.
Do you guys think sprint would replace it with a new phone under the insurance plan? Has anyone done this? Does it have to be broken to be replaced? Does the deductable apply? Should I try to replace it in a sprint store, radio shack, or does it have to be done via phone/snailmail?
Sent from my PG06100 using xda premium
If the phone is still in good working order, cosmetic damage will not get you a replacement. Unless that damage is to the screen ( cracked screen ) . If your screen is just scratched they will not do it. As for a good place to try and possibly get a replacement. I would try the Sprint Authorized Repair CenterIt's where when I've had an issue with my phone It's been resolved every time. But experiences vary a lot from what I've heard.
Or if you really want a new phone just throw it on the floor till it does break and say someone tried stealing it and it fell in the middle of the street while a car ran over it
Find a friend at a sprint store and have them send you a REPLACEMENT. ASURION IS A LAST RESORT.
Thanks guys. I don't know if there's a repair center around here, but I'll check.
As far as the "accident", I've considered many options. Such as a drop in the potty during #2... and bringing it to the store in a bag with poo attached. Bet I wouldn't even have to unroot!!!
I will probably try the replacement path first. The salesman I used was a straight up guy, or seemed to be. I may take a ride up to huntsville this weekend and see if he still works there. Hopefully.
I guess I'm foolish for not knowing, but the insurance that comes from a true sprint store, is that assurion? I thought it was something they handled directly. I guess the confusion comes from different posts I've seen here. Didn't one of you guys break hinges a while back and get a new phone? What was your situation as far as sprint, insurance, etc.?
Sent from my PG06100 using xda premium
Well the cofusion usually comes from Sprint spliting up what they do " in house " , vs what they call an " insurance claim ". Although from my understanding if you do not have T.E.P. , then you cannot make an insurance claim. They do have guide lines, but I've seen different stores interperate them differently. The biggest thing IMO is that if they do not resolve the problem in house ( at the repair center / store ) then they try and make it an insurance claim. You then have to contact Insurian, that realy sucks. Because then you most times end up paying the deductable, which is now $100 .
my earpiece went out last saturday. i brought it to a repair center and they kept it for a few hours. They told me they couldn't fix it, so they ordered me a new one, but it was on backorder and didn't know when it will be in. Been calling everday and a no go.
jsp254 said:
I've had my shift since feb. Rooted since day one.
Phone works, keyboard works, speakers work, everything works. Battery seems to drain faster, but hell, its a year old and gets used extensively.
I have the $8 insurance thing through them since day one. Never once used it.
My phone has been dropped more times than a $10 crack whore. Dented, scratched, chipped, etc. But as I said, all works.
Do you guys think sprint would replace it with a new phone under the insurance plan? Has anyone done this? Does it have to be broken to be replaced? Does the deductable apply? Should I try to replace it in a sprint store, radio shack, or does it have to be done via phone/snailmail?
Sent from my PG06100 using xda premium
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updated reply from me: DO NOT REPLACE YOUR ORIGINAL PHONE IF THE ONLY PROBLEM IS COSMETIC DAMAGE.
I have swapped 3 Evo Shifts already. I speak from experience. I actually sent the last replacement back because the microphone did not work properly.
Ok so I have currently a g3 that is pretty bad with signals so looking to upgrade...I don't want to spend a lot for the g5 until it drops in price in a year or so...so I was thinking of buying a used g4...I'm leary about the bootloop issues I've been seeing a large amount of people getting and since ill be buying a used phone idk if that'll factor with warranty...anyways I found one I want to buy and I asked the guy what the first few numbers were in the serial number and he said it was 589...that seems a bit high but I know most of the affected units were between 505-509...so do you guys think ill be safe with this phone? I really don't want to spend a lot of money on a potential paper weight...thanks in advance...
Not sure how to read the numbers
My phone has been in the process of dying for the last month, despite my attempts to eliminate an app here and an app there. Saturday it just finally booted endlessly, and won't go any place beyond that.
I bought the phone at Best Buy on 9-3-15, so I guess it's one of the early production models, but I'm not sure of the numbering system. The box has a UPC code with a 6 at the left edge of the code, followed by 52810, then a small gap and the numbers 51648, and finally an 8 at the right edge of the bar code. I can't figure out whether my phone is a "652" or a "528." Maybe somebody can help out with this question.
Thanks, Enzo
Well, since I posted on May 14, the LG G4 quit on me, and nothing but endless boots and more and more heat.
I *****ed to LG, providing the IMEI and the purchase date, etc., and they gave me an RMA. I shipped the phone via FedEx, as directed by LG, at a cost of approximately $20, to the repair facility in Ft. Worth, Texas.
The phone arrived at the repair facility two days ago, Monday morning, and I just got an email indicating that it was shipped back to me today.
No indication of whether it was repaired, or rejected because I regularly dropped it in the toilet and/or spilled coffee all over it, but maybe I'll find out in the next few days. (Actually, I treated the phone very gently, and even used a very grippy silicone cover to ensure I never dropped the thing.)
Since I feared LG would probably need weeks/months/years to get it turned around, I bought a new Samsung Galaxy Alpha from B&H Camera ($250) and a wireless charging device, and a glass screen protector. So at least if the dreaded boot loop syndrome recurs on the LG, maybe something will still be available to permit me to address the world via telephone from my hermit's cave. Enzo.
Email Today From LG--My Phone Headed For Long Beach
I received an email this morning indicating that my phone will be delivered sometime Saturday, May 28.
The email said "Defect: Power--No power with cable"
"Repair Results: Swap board (Main/RF) Others"
Not sure what all this means, but I guess it means they replaced the motherboard, and I'm not sure what else they may have done or not done.
I'll post further on the repairs and etc. next week after I get the phone up & running.
I am quite pleasantly surprised how fast the phone was handled by LG, inasmuch as it arrived in Ft. Worth on Monday, and they tossed it back to FedEx yesterday. Enzo.