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I am extremely disappointed in the quality of my AT&T Fuze quality. The clear plastic laminate covering the soft keys at the bottom of the phone is starting to peel off after only 2 months at the HOME and BACK button corners.
This resulted in a razor sharp edge to protrude from the phone at the Home button. My wife went to answer a call and when she pulled the phone up to her face it resulted in a very deep slash to her right cheek. I was surprised on how badly my phone cut my wife. We couldn't get the bleeding to stop as it put a deep cut into the side of her face. I called AT&T and informed them of what happened and requested that they replace the phone but they say this issue is not covered under warranty. The idiot on the phone implied that I must have dropped the phone. The request to talk to his superior got me little results.
FYI...even with the $5/mo. insurance AT&T tried to tell me that I would have to pay a $125 deductible for a replacement unit. You cannot SuperGlue these corners back down without risking also gluing down the soft keys or I would have tried to fix the phone myself. I even threatened to take the 30 lines my company has with AT&T wireless (we average $150/mo per line) back to Verizon Wireless if they did not replace my phone and still they could care less.
My next move was to call HTC America this morning but they too were of no help. I was transfered to some product specialist who claimed they had no record of such an issue. So I am stuck with a very expensive phone that is falling apart.
Since AT&T was so rude and unhelpful I am taking all 30 of my employee's lines plus those of my family back to Verizon and it will be the last HTC product I buy. High performance phones but dare you have any problem I learned the hard way that AT&T nor HTC are willing to stand behind their product. I hear that the Samsung Omnia is supposed to be a great smartphone and I've had good luck with Samsung products. The Omnia lacks the VGA screen but boasts a 5MP camera...at this point I'll take if over an overpriced HTC product that begins to fail soon after purchase! I also remember how Verizon was almost always too willing to replace a quirky smartphone every time I had an issue.
I have to believe that others must be having the same defective issue with their Touch/Touch Pro/Fuze screen or soft keys peeling off. If so we need to gang up on HTC to do the right thing and replace these phones!!!
ummmm.... The "soft keys" are the virtual buttons on the screen at the bottom. The HARD KEYS are the Home and Back, etc.
I could see them warping from sun/heat, water/sweat exposure and possibly a glue failure where the edges roll/lift up.
I expect half your issue is dealing with the wrong people the wrong way. Regardless of how/why the laminate is rolling up, there should be a repair kit at some level to replace that panel... (I doubt that you could do so without disassembling the phone) HTC OEMs the phone to AT&T/Sprint/Verizon and it is AT&T/sprint/etc's responsibility... not HTC.
Call their support line and immediately ask to speak to their supervisor, get their name if they do not do so, hang up and call again until you get transferred. Explain that you have something to the effect of manufacturer's flaw and you want a REPLACEMENT or REPAIR on your relatively new phone as the way it is now it is potentially safety issue.
Arguing with the $7.00 phone reps accomplishes nothing...
more megapixels mean better!!!!
I remember dealing with customers like this at Best Buy when i worked in the Geek Squad (not a pleasant era of my life). They come in hooting and hollering off the bat and no one wants to help them. I was willing to fight for the customer %99 of the time, but when your in my face and start the conversation with "first things first" you get no where.
Try being nice to the rep, charm can get you along way. Threats get you no where in most cases. Otherwise you become that guy who is talked about later on "hey remember that jack ass this morning? yeah he though he could get what ever he wants with that big vein popping out of his head. Classic! Ha Ha"
steeler560 said:
I am extremely disappointed in the quality of my AT&T Fuze quality. The clear plastic laminate covering the soft keys at the bottom of the phone is starting to peel off after only 2 months at the HOME and BACK button corners.
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It would be nice to see some pictures. The Dpad section looks to be one solid piece of plastic, so i'm curious as to how it actually separates.
sp00nix said:
I remember dealing with customers like this at Best Buy when i worked in the Geek Squad (not a pleasant era of my life). They come in hooting and hollering off the bat and no one wants to help them. I was willing to fight for the customer %99 of the time, but when your in my face and start the conversation with "first things first" you get no where.
Try being nice to the rep, charm can get you along way. Threats get you no where in most cases. Otherwise you become that guy who is talked about later on "hey remember that jack ass this morning? yeah he though he could get what ever he wants with that big vein popping out of his head. Classic! Ha Ha"
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Being unkind is unattractive, period. However, it's not the customer's responsibility to make you feel warm, fuzzy, and respected. When you work in customer service you're being paid money in exchange for turning angry people into not-angry people. You have to use your people skills and stop feeling so entitled. (From someone who's worked many years in customer service).
i kinda miss worded my self, i would try and work things out regardless of the attitude of the customer. I am VERY tolerant when it comes to people and i have been commented by co-workers on how well i handle things. When people become stubborn and don't listen to what you have to say is when things become difficult. If your nice i'll put a good word in to management to have a rule or two bent in your favor. I'm not saying if you act like an ass i will not help you at all, i just wont be going that extra mile.
Example, iPods. I would deal with dozens of ipods a week (and i mean 4 dozen on a good week). Some times they would be fully covered under warranty, and some times not. If it looks like your dropped it the warranty is void. Now if its not working, but has a minor dent like it was dropped, and they claim it worked post damage, then i may be able to pull a string or two to help you out. If i say it might not be covered and steam shoots out your ears and you throw it at me, well, i will tell you to leave. Telling me you will never shop at a best buy again has no effect on me. That just means i have one less jerk to deal with. I worked in one of the busiest stores in the are, and being so close to Philly and some other not so nice areas i had to deal with allot of scum bags.
What i am trying to say, be nice. It helps. What i am not saying is that i will dismiss your case if your mean or inconsiderate. If some one comes in and brightens my day, i will try and return the favor.
kgbeezr1 said:
It would be nice to see some pictures. The Dpad section looks to be one solid piece of plastic, so i'm curious as to how it actually separates.
I have heard about the button area rubbing on the corner of the screen and causing the laminate to come up, particular on the corner of the home key. Therese a few threads in here about that. That whole pad i believe is held in with some 2 sided tape and i think some got out with a crooked pad.
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I just hope your wife is fine now. I would second what Radimus said in the second post in this thread. Keep calling and try to reach a supervisor, who, most of the times, will understand your problem. What I have learned from speaking to AT&T reps is, that each one is different. Some are really willing to help, while others just doing the job because they have to. If the supervisor does not help, ask how you can formally lodge a complaint or file a report about your issue.
Something worth noticing is that the sales rep make notes - maybe not always, but they do - about what the customer called about and what was the result. So, deal with them in a way that would make things fall on your side in the future. I can certainly understand how frustrated you would be.
This is wired, because I thought I was the only one who's phne that happen to. I was trying to figure out what I did wrong. But now since this came up, I know it is the ATT Fuze phone this is happeing to. Maybe if some how we keep telling them they will figure it is there fault. I take very good of my phone, so I know it is next from heavy use. PLus just like you, I had it for ONLY a couple of months.
sp00nix said:
I remember dealing with customers like this at Best Buy when i worked in the Geek Squad (not a pleasant era of my life). They come in hooting and hollering off the bat and no one wants to help them. I was willing to fight for the customer %99 of the time, but when your in my face and start the conversation with "first things first" you get no where.
Try being nice to the rep, charm can get you along way. Threats get you no where in most cases. Otherwise you become that guy who is talked about later on "hey remember that jack ass this morning? yeah he though he could get what ever he wants with that big vein popping out of his head. Classic! Ha Ha"
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Perhaps the problem with AT&T customer care is that they think just like you. Nowhere did I say I was "hooting and hollering off the bat..." I was calm and courteous that was until 1) the jackass giggled when I told him that my wife was slashed by the phone 2) I learned the representative accused me of dropping the phone and made a note on my account that I said the phone was dropped. This phone was never dropped and not once did it come up in our call so why make a note on my account that the phone was dropped? I'll tell you a lazy service rep that took the easy way out . By the time he transfer me to a manager it was no use...she immediately noticed in my account notes that the rep noted that I had dropped the phone when I never did! I think in my case I had every reason to be upset.
UPDATE: I did get AT&T to replace the Fuze but it was only when the local AT&T store called in and said that the phone was not holding it's charge. Now, the scary part. The representative on the phone who works in the warranty department asked to speak to me and said that they were shipping out a replacement Fuze. IF they find anything on the phone that they consider "physical damage" I will automatically be billed $499 on my AT&T Wireless account with no chance for refund or opportunity to dispute.
The replacement phone has not showed up yet, but I am almost tempted to send it right back in fear that I will get charged $499 for this laminate issue. How do I know that they won't call the issue "physical damage?"
I never had these issues with Verizon and am thinking about shipping the phone right back, sell my Fuze on eBay for whatever I can get for it and run back to AT&T. I also politely called and e-mailed HTC America (for those here that assume every customer has anger issues.) No reply to my e-mail or voicemail despite sharing with them photos of my wife's injury.
extensive said:
more megapixels mean better!!!!
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NO it doesn't but if AT&T won't take care of the problem I'll switch back to Verizon and the Omina has better specs than the Verizon version of the Touch Pro...
The only thing that irks me more than people who hoot and holler is people who threaten, "If I don't get my way, I'll just switch to..." Do you actually think companies care? For every customer they lose, there are another 10 on the fence they can just convince to buy their product/sign up for their service.
BBowermaster said:
The only thing that irks me more than people who hoot and holler is people who threaten, "If I don't get my way, I'll just switch to..." Do you actually think companies care? For every customer they lose, there are another 10 on the fence they can just convince to buy their product/sign up for their service.
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The only thing that irks me more than people who hoot and holler is people who don't read a thread before replying. I never hooted or hollered at anyone, though I had every right to do so. I never "threatened" anyone at AT&T or mention pulling our phones...I know they don't care if my company leaves AT&T or they would have taken care of the issue. I just stated what my intentions were since AT&T and HTC refused to help.
Hmmm...do you work at AT&T as a Customer Care rep? Did you work Saturday afternoon? Are you that rude agent I had to work with? Darnell Walker, is that you????????
To help steer this conversation in a slightly more productive direction;
got any pictures of the damage in question? i'd just like a reference for the future if it starts popping up on my end.
Da_G said:
To help steer this conversation in a slightly more productive direction;
got any pictures of the damage in question? i'd just like a reference for the future if it starts popping up on my end.
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I will be sure to get you a few pics in the morning...thanks!
SUE!!!!!! I would sue HTC and or AT&T for the injury to your wife. Then once you get what you want out of them, then switch to Verizon.
i should prolly take pictures of mine. its doing the same thing. its very slight but very pokey. if you slide you finger across it, it stabs you.
I wouldnt really worry about AT&T billing you for the damaged phone. I probably did 3 or 4 warranty replacements over the last few years and ALL of the phones looked like they went through hell. My tilt didnt align properly and had paint chipping everywhere, also a lot of spots where it kissed the concrete. They took it back just fine.
SUE Them and Look for Overseeing Agencies.
You should sue them. Orrrrrrrrrrrrrrrrrr........
You have a case here if you did not dropped the phone.
You can find direct contact to the president or regional manager (you need to insist and insist, it is not going to be easy, all the down line will tell you they can help, just don't loose your time and talk to the BIG GUYS), and ask for a meeting, once you show evidence they WILL REPLACE IT.
JUST write down the date you first NOTICED THEM about the issue, so they CANNOT say that you did not in TIME.
IF you CANNOT succeed, then I'M SURE AS HELL there's GOT TO BE an AGENCY where you can COMPLAIN ABOUT THEM (Like FCC or Whatever that will put them Penalties, and at that time they WILL BEG YOU to PLEASE let them REPLACE IT for YOU) and you will see how fast they will move.
I've Been Manager and Owner of my Own Business, Contracts, ETC. since 17, I hope my experience HELP YOU on HOW to CLAIM your RIGHTS as a CONSUMER.
AND REMEMBER TO BE GOOD and SOFT with your words, LOOK like as Responsible and Professional you can be.
Take Care.
the actual phone's laminate is coming off??? or are u guys talking about the included screen protector that doesnt seem to like to stick onto the phone around the corners.
I had to snip my screen protector with a nail clipper to keep it from ruining my pants. it started rolling back and became quite sharp.
So I exchanged my G2X yesterday and brought the new phone yesterday. Unfortunately, the store where I exchanged is a kiosk in a mall so I couldn't really test for bleeding; however, when I got home the bleeding was worse on the replacement. Has anyone spoken with T-Mobile about this? I am thinking of waiting for new shipments to be sent out and then using the warranty rather than returning the phone (the store refunded me and charged me again, which is kind of a pain when keeping track of credit card balance). Any advice? Does anyone have a phone with absolutely no backlight bleeding?
I'm heading out right now to exchange my first one. I'll let you know how lucky I get.
Beggars1923 said:
So I exchanged my G2X yesterday and brought the new phone yesterday. Unfortunately, the store where I exchanged is a kiosk in a mall so I couldn't really test for bleeding; however, when I got home the bleeding was worse on the replacement. Has anyone spoken with T-Mobile about this? I am thinking of waiting for new shipments to be sent out and then using the warranty rather than returning the phone (the store refunded me and charged me again, which is kind of a pain when keeping track of credit card balance). Any advice? Does anyone have a phone with absolutely no backlight bleeding?
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i got my original from the "pre-order" so i only could get one in the mail... sense it was a known issue they sent me a NEW G2x while i was still using the first one i got.... waived shipping all that.... (didnt have to send original one in before they sent another)
when i got it yesterday i noticed on bootup that its worse than my original...
they said it is a know LG issue and will be UNDER WARRANTY...
i am returning the worst one.... and will wait for the fix (if LG ever fix's it)
in that case you can use the warranty of the phone to get a "refurb" witch might be fixed if it was sent in for back light bleeding...
thats what im gonna do
Yes, I mean this is simply not acceptable.
Would a problem like this be acceptable on the iPhone? No. people would go ape nuts.
If you don't make a stink about this and return the phones with the bad backlights, you are actually making the problem worse by not getting the bad units back to LG.
Are there devices out there without the issue? Or does every device have it and some are worse than others?
strung said:
Yes, I mean this is simply not acceptable.
Would a problem like this be acceptable on the iPhone? No. people would go ape nuts.
If you don't make a stink about this and return the phones with the bad backlights, you are actually making the problem worse by not getting the bad units back to LG.
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EXACTLY!
i have two phones one that i got originally and one they sent me..... both have BAD backlight bleeding but the newst (dated 4/19/11) is the worst!
CSR from Tmo said they have made it aware to LG that there is a major problem and ive herd almost 60% of the G2x users have called in about this issue..... some not as bad as others but the few ive seen and the two ive had i can tell you the only way to get it fixed is by sending the "defective" device back to tmobile to get it sent to LG for the to refurbish it!
hopefully within the next month or two all of the junk ones are fixed and i can get one with none... but for now i guess ill deal with the less visible of the two
Beggars1923 said:
Are there devices out there without the issue? Or does every device have it and some are worse than others?
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Take a look at my first phone here http://forum.xda-developers.com/showthread.php?t=1050691
It was really bad. I went back the the t-mobile store and they let me replace it although they said this was the LAST time they would allow it and if I got a dud or one that was worse I just had to live with it. I took the chance and asked for a replacement and WOW I got lucky. I have hardly any screen bleeding at all. I mean its not perfect like the samsung vibrant or iphone because it is so slightly lighter on the very top of the screen however its not noticable at all anymore unless the screen is pitch black and there are no lights on at all in the room. I mean it has to be straight pitch black to see any bleeding (if you even want to call it bleeding). So basically YES, I exchanged it and got a good one. I was worried I would just get another dud but Im glad I took the time to do it.
I will say the manager at the store was a little weird. She said there hasnt been a single complaint about this and I was worried over nothing. However another guy that worked at the store said there have been over 20 complaints just to that store since friday. Weird how they are changing the storry up. Kinda shady.
I'm not going back to the store, this is going to be handled through CS. I am don't want to have to refund then repurchase the phone. Anyway, they can't tell you that you can't exchange, you have 14 days.
jrharvey said:
Take a look at my first phone here http://forum.xda-developers.com/showthread.php?t=1050691
I will say the manager at the store was a little weird. She said there hasnt been a single complaint about this and I was worried over nothing. However another guy that worked at the store said there have been over 20 complaints just to that store since friday. Weird how they are changing the storry up. Kinda shady.
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Probably each store trying to cover their ass and not want to be sending a lot of units back lest they look bad to corporate. Don't let them push you around like that! That's unacceptable, this is an iphone class device--nobody would accept a defect like this on an iphone.
I just tweeted to @tmobile about this and encourage others to do too.
jrharvey said:
Take a look at my first phone here http://forum.xda-developers.com/showthread.php?t=1050691
It was really bad. I went back the the t-mobile store and they let me replace it although they said this was the LAST time they would allow it and if I got a dud or one that was worse I just had to live with it. I took the chance and asked for a replacement and WOW I got lucky. I have hardly any screen bleeding at all. I mean its not perfect like the samsung vibrant or iphone because it is so slightly lighter on the very top of the screen however its not noticable at all anymore unless the screen is pitch black and there are no lights on at all in the room. I mean it has to be straight pitch black to see any bleeding (if you even want to call it bleeding). So basically YES, I exchanged it and got a good one. I was worried I would just get another dud but Im glad I took the time to do it.
I will say the manager at the store was a little weird. She said there hasnt been a single complaint about this and I was worried over nothing. However another guy that worked at the store said there have been over 20 complaints just to that store since friday. Weird how they are changing the storry up. Kinda shady.
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well calling into customer service and talking to a "android specialist" (lol)
they know its a issue.... EVEN IF THEY SAID AT THE STORE THAT YOU CAN ONLY EXCHANGE IT ONCE.... it will be covered under the warranty.... so if it starts coming back.... get a hold of CUSTOMER LOYALTY! they will fix you up nice
(ive had over 4 vibrants sent to me and now 2 different G2x's...... they stand behind there product like a real company should!)
nate420 said:
well calling into customer service and talking to a "android specialist" (lol)
they know its a issue.... EVEN IF THEY SAID AT THE STORE THAT YOU CAN ONLY EXCHANGE IT ONCE.... it will be covered under the warranty.... so if it starts coming back.... get a hold of CUSTOMER LOYALTY! they will fix you up nice
(ive had over 4 vibrants sent to me and now 2 different G2x's...... they stand behind there product like a real company should!)
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No I agree. One reason I stand behind t-mobile so much is because of their amazing customer service. That manager was the first and only time I have ever felt like they were not doing everything they could to make me happy lol.
strung said:
Probably each store trying to cover their ass and not want to be sending a lot of units back lest they look bad to corporate. Don't let them push you around like that! That's unacceptable, this is an iphone class device--nobody would accept a defect like this on an iphone.
I just tweeted to @tmobile about this and encourage others to do too.
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A completely agree with you there. This would be all over the news, newspapers, internet and radio if it was an iphone. To be honest, I think this phone is even a whole class above the iphone. Only think iphone has even remotely in the same league is its display and even then id still chose this oh so slightly less quality 4" over their supperior 3.5" Im sure LG will do something about this and fix all their NEW phones but I honestly think us early adopters are probably stuck with the problem. I doubt they will do a recall on all devices sold with the defect.
jrharvey said:
A completely agree with you there. This would be all over the news, newspapers, internet and radio if it was an iphone. To be honest, I think this phone is even a whole class above the iphone. Only think iphone has even remotely in the same league is its display and even then id still chose this oh so slightly less quality 4" over their supperior 3.5" Im sure LG will do something about this and fix all their NEW phones but I honestly think us early adopters are probably stuck with the problem. I doubt they will do a recall on all devices sold with the defect.
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well to recall all of the phones that where sent out is not gonna happen way WAY to much money... but if LG does fix the issue and comes out with a REVAMPED G2x ill bet all my money that the people who got the "defectives" will be able to get the new one at little to no cost (maybe just a restock fee or shipping charge)
as it was not our fault that we wanted a device and got a defective one....
kinda like the whole moto cliq thing that happened
jrharvey said:
...I'm sure LG will do something about this and fix all their NEW phones but I honestly think us early adopters are probably stuck with the problem. I doubt they will do a recall on all devices sold with the defect.
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I doubt they will do a recall either, but you still have the right to return within 14 days or exercise your warranty.
I am calling CS to see what they suggest - i.e., should I return the device or wait for new devices to be released and exercise my warranty.
Beggars1923 said:
I doubt they will do a recall either, but you still have the right to return within 14 days or exercise your warranty.
I am calling CS to see what they suggest - i.e., should I return the device or wait for new devices to be released and exercise my warranty.
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honestly if you got it from a store try to exchange it for a less noticeable bleeding screen (if thats your only issue)
if you got it online/phone order
call customer service and ask to speak to CUSTOMER LOYALTY
when you get to the loyalty department STRESS you dont want to go "days without a phone" and they will set a new order up for a NEW G2x not a refurb!
id do the exchange before the 14day just to try to get a "better" device
only exercise your warranty down the road... (a few months from now)
but make sure when you call you make it know that its a "issue" so they put that your unhappy in your account memos for later down the road when you do want to use the warranty!
jrharvey said:
Take a look at my first phone here http://forum.xda-developers.com/showthread.php?t=1050691
It was really bad. I went back the the t-mobile store and they let me replace it although they said this was the LAST time they would allow it and if I got a dud or one that was worse I just had to live with it. I took the chance and asked for a replacement and WOW I got lucky. I have hardly any screen bleeding at all. I mean its not perfect like the samsung vibrant or iphone because it is so slightly lighter on the very top of the screen however its not noticable at all anymore unless the screen is pitch black and there are no lights on at all in the room. I mean it has to be straight pitch black to see any bleeding (if you even want to call it bleeding). So basically YES, I exchanged it and got a good one. I was worried I would just get another dud but Im glad I took the time to do it.
I will say the manager at the store was a little weird. She said there hasnt been a single complaint about this and I was worried over nothing. However another guy that worked at the store said there have been over 20 complaints just to that store since friday. Weird how they are changing the storry up. Kinda shady.
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A store can't tell you that you can't return something anymore if your still within the time given by that company. If that store gives you any more problems then just go to a different one. I exchanged my G2X's at 2 different stores with no problems. I would have told that manager to go **** herself. It's not her phone and she doesn't have to live with it.
On the T-Mobile community site someone is reporting that they were denied an exchange because the "floor model" had bleeding issues and thus they all must have bleeding issues:
I can't post the link because I'm a noob.
Wow, so far both of the reps i've called have no idea what the screen bleeding issue is, when i try to explain to them they just don't understand
So trying my luck again later today..
xShadoWxDrifTx said:
Wow, so far both of the reps i've called have no idea what the screen bleeding issue is, when i try to explain to them they just don't understand
So trying my luck again later today..
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are you talking to a regular rep?
if so ask to be sent to ANDROID TROUBLESHOOTING!
a customer service rep will not know any issues or problems with devices only the "android specialists" will!
This is some bull****. I had to convince the store rep today to let me exchange my first bad one. Now this new G2x is much much worse. I think the only option right now is to return the phone and wait a month or more for LG and T-Mobile to get their **** straight. I don't care what anyone at the store or here says about bleeding and to just "deal with it it's not that bad." I will keep exchanging until I get one that has no problems. They rushed this phone, not me. I would have been fine waiting another month for the G2x to release if it meant we all wouldn't have these stupid bleeding issues.
Returning your G2x for a replacement, because of the so called "bleeding screen display", "reboot","wifi" and/or "battery" problem is ridiculous. Let me tell you why.
First of all, the "screen bleeding" is common to the G2x, and seems to be a feature tied to it's screen brightness settings. You can do this by downloading the hidden camera app which gives you a blank/black screen display and when it does you'll notice the so called "screen bleed" on both of the upper corners, because the G2x has different levels of brightness and when it drops from the max setting to medium the screen bleed will disappear, and then from their the screen shuts off. I believe the screen was meant to bleed this way on highest brightness setting, and is not a flaw that many think.
Second, the reboot is a bug that can be fixed with a software update. Like any computer sometimes to many processes can lock up the CPU and you need to wait until it can recover itself, the reboot is a feature that happens when the system can't recover the normal way, so this is just a bug that needs to be updated.
Third, I also thought I had the wifi problem since I couldn't connect at home, I downloaded wifi analyzer, and then I realized that I was entering a wrong password. After having entered the right password I now don't have this problem. Maybe ppl who are might try going back and checking to see if they entered the right password to access their wifi.
The battery problem is real, but I believe it can be remedied by doing a few tweaks to the activity of searching for data signals and turning off the radio when it's not needed. The first day I couldn't 8 hours out of the G2x, even just leaving my phone idle without touching it. The battery draining on standby is do to it searching for the data signals, so I remedied this by installing auto airplane mode which turns of data when the screen shuts off and turns it back on when you turn on the screen again. This worked wonders for me, since before when I went to work my phone would be at 30% after an 8 hour shift without me even having used the phone, but with auto airplane mode enabled, after an 8 hour shift I now have 70% battery still left even when I use the phone heavily on my breaks. I'm pretty sure we can get more hours of usage from the phone by tweaking the programs on it.
Ok finally and this is the biggest reason not to keep returning the phone for a new replacement. My last phone from Tmobile was the HTC Shadow which I just upgraded to this G2x, the battery was crap, just like this one, it did have a wifi problem but there was really no lcd problems until later. Let me explain why. You see back then (4 years ago) Tmobile did not charge for shipping out a new replacement, but many of us Shadow owners abused the system, by always asking for a replacement phone within our 1 year warranty. I myself am guilty of trading my shadow in for more than 11 replacements within the year, even though it was in good shape and had no problems. I just wanted a "mint" condition one, but as the year went on and I got the 7th, 8th, 9th etc replacement, the quality of the Shadow was downgraded. The newer batch of Shadows had a noticeable downgrade in the lcd and build, and for the very first time, Tmobile actually said they'd have to charge a $10 shipping fee. I don't doubt that this new policy was because we Shadow owners we're abusing the system and sending in our functional handset for a replacement, just to have a mint condition one. I used to go to a Shadow forum where all the members were returning there's many times for a replacement just like how this forum community seems to be doing.
Now if we understand this history, then looking at how many G2x owners already sent their functional, albeit "buggy" G2x handsets in for a new replacement, I guarantee you that the next couple batches of G2x will be of lower quality and Tmobile might even up the cost for an exchange or add additional fees by changing their return policy because of the perceived abuse. Make no mistake, Tmobile and LG are losing a ton of money for each new G2x being returned for another one, when the "problems" are minor or actually probably a feature (screen bleed) or bug (reboot, wifi).
I'm putting this out there, because I find that this is a solid high powered phone that just needs to work out the bugs with updates to the software, but if we keep making Tmobile or LG lose money on this model, then they'll cease production on the phone and just refurbish those handsets that were sent in for a replacement, maybe with lower quality parts, and use those to replace our G2x in the future, when they really DO need to be replaced within the coming year.
How about making bullet points, and keeping these massive paragraphs short.
So, you're a T-Mobile employee that has been sitting on this account for 4 years?
ETA: Most of the issues you've outlined are in fact just growing pains/glitches that will eventually be corrected. However, the light bleed issue is one of very poor quality control or defective manufacturing techniques. It does not only happen on high brightness, and it is unacceptable for a high end device from a name brand maker. LG seems to be having some serious issues with their IPS panels, not just in the G2x but also on the panels the make for some of the iPads. We have not heard the last of this problem, and I suspect it will cost LG a bundle in the end, both in terms of money and reputation.
@bighulk666 After typing this out, I was not about to spend another hour editing it. As long as I've articulated my thougts, it's good enough.
@spyvie This is my second G2x, since I made a mistake with the first one. I bought the first one at the Tmobile store which was an upgrade and came out to $286, I then found out I could have gotten it for $125 at another subcontracted cell phone dealer, and that's why I returned the first one. But the first one had the same light bleed, in the same 2 upper corners as the one I have now. Also most if not all G2x owners are reporting this so called screen bleed so I'm sure it was probably manufactured this way on purpose, but if it is a flaw, it's very minor. It's like returning a brand new car you just bought because you notice a 1 inch scratch on the paint job.
LG and T-Mobile both have acknowledged that this is a mfg defect. I have two emails from LG confirming this.
Adjusting the brightness to maximum only enhances the "problem". I doubt LG meant for it to be a "feature".
jacob808 said:
@bighulk666 After typing this out, I was not about to spend another hour editing it. As long as I've articulated my thougts, it's good enough.
@spyvie This is my second G2x, since I made a mistake with the first one. I bought the first one at the Tmobile store which was an upgrade and came out to $286, I then found out I could have gotten it for $125 at another subcontracted cell phone dealer, and that's why I returned the first one. But the first one had the same light bleed, in the same 2 upper corners as the one I have now. Also most if not all G2x owners are reporting this so called screen bleed so I'm sure it was probably manufactured this way on purpose, but if it is a flaw, it's very minor. It's like returning a brand new car you just bought because you notice a 1 inch scratch on the paint job.
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No, it's like returning a brand new car you just bought because there is a one inch crack in 2 or 3 corners of the windshield. Under certain conditions the cracks genuinely impede your view of the road, and replacing the windshield is impossible or would cost more than the car is worth.
jacob808 said:
@bighulk666 After typing this out, I was not about to spend another hour editing it. As long as I've articulated my thougts, it's good enough.
@spyvie This is my second G2x, since I made a mistake with the first one. I bought the first one at the Tmobile store which was an upgrade and came out to $286, I then found out I could have gotten it for $125 at another subcontracted cell phone dealer, and that's why I returned the first one. But the first one had the same light bleed, in the same 2 upper corners as the one I have now. Also most if not all G2x owners are reporting this so called screen bleed so I'm sure it was probably manufactured this way on purpose, but if it is a flaw, it's very minor. It's like returning a brand new car you just bought because you notice a 1 inch scratch on the paint job.
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I sure hope your field of work doesn't include QA.
However, I believe every QA department in any company would love to have customers like you.
mikett26 said:
I sure hope your field of work doesn't include QA.
However, I believe every QA department in any company would love to have customers like you.
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Okay maybe G2x has some minor problems, the whole point I'm trying to make with the thread is that the more people who keep returning a fairly brand new out of the box G2x just hoping they'll recieve a "perfect" one, is gonna make Tmobile and LG lose alot of money on this phone that has a lot of potential, and that will force them to cut their losses and drop this phone all together without even giving it a chance.
I'm telling what I witnessed with this same situation happening with the Tmobile Shadow. Tmobile had a great return and exchange policy until the Shadow community abused it, since then they changed it and now it costs shipping and your noted on their system for each time you do a return or exchange marking you as a "problem" customer, that they'll now give you the "run arounds" and make it more difficult for you to get an exchange or return. And as for the phone, because of all the complaints and returns, they'll just cease production on it and just use the rest of the stock for exchanges, when that runs out quick, they'll give you low quality refurbished ones. It's just gonna be a lose situation for all the G2x owners who want to make this phone succeed.
jacob808 said:
Okay maybe G2x has some minor problems, the whole point I'm trying to make with the thread is that the more people who keep returning a fairly brand new out of the box G2x just hoping they'll recieve a "perfect" one, is gonna make Tmobile and LG lose alot of money on this phone that has a lot of potential, and that will force them to cut their losses and drop this phone all together without even giving it a chance.
I'm telling what I witnessed with this same situation happening with the Tmobile Shadow. Tmobile had a great return and exchange policy until the Shadow community abused it, since then they changed it and now it costs shipping and your noted on their system for each time you do a return or exchange marking you as a "problem" customer, that they'll now give you the "run arounds" and make it more difficult for you to get an exchange or return. And as for the phone, because of all the complaints and returns, they'll just cease production on it and just use the rest of the stock for exchanges, when that runs out quick, they'll give you low quality refurbished ones. It's just gonna be a lose situation for all the G2x owners who want to make this phone succeed.
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I think this should've been your OP, shorter and straight to the point. I agree with you on the refurb replacement if T-Mobile runs out of stock, because LG actually told me to go read the G2x manual as it specifically states that if they can't repair a defect (that is totally their fault mind you) then they can only exchange it for a refurb and not a brand new phone.
Personally after my experience with LG's customer service department I will probably not buy another LG product that carries a premium price tag.
This thread reeks of desperation. Describing the threat of a possible doomsday scenario where T-Mobile completely drops support for the phone unless customers are loyal and compliant only increases the chance I will return my G2x.
The battery issue is just that an issue. My first g2x got at most 8hrs of standby and a little use. But my 2nd and 3rd are pushing 16hrs with moderate use, everything left on and screen at 100%.
The point is for $500 I shouldn't be forced to turn things off to get at least a half day of battery on it.
As for your idea of just accepting how else is LG and T-Mobile going to acknowledge this phone has issues and their paying customers won't stand for it.
Sent from my LG-P999 using XDA App
jacob808 said:
I believe the screen was meant to bleed this way on highest brightness setting, and is not a flaw that many think.
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I lol'd. stop reading after that.
xdmds said:
I lol'd. stop reading after that.
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You should keep reading... this guy obviously works for T-Mo and his message is a little alarming.
jacob808 said:
Okay maybe G2x has some minor problems, the whole point I'm trying to make with the thread is that the more people who keep returning a fairly brand new out of the box G2x just hoping they'll recieve a "perfect" one, is gonna make Tmobile and LG lose alot of money on this phone that has a lot of potential, and that will force them to cut their losses and drop this phone all together without even giving it a chance.
I'm telling what I witnessed with this same situation happening with the Tmobile Shadow. Tmobile had a great return and exchange policy until the Shadow community abused it, since then they changed it and now it costs shipping and your noted on their system for each time you do a return or exchange marking you as a "problem" customer, that they'll now give you the "run arounds" and make it more difficult for you to get an exchange or return. And as for the phone, because of all the complaints and returns, they'll just cease production on it and just use the rest of the stock for exchanges, when that runs out quick, they'll give you low quality refurbished ones. It's just gonna be a lose situation for all the G2x owners who want to make this phone succeed.
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I told you this would happen with all the unneccessary returns and exchanges because yall choose to dwell on a tiny imperfection such as the "screen" bleed which is a commonality on LCD screens, even high end computers have it, and now we see the G2x already being given away for free, a sign that Tmobile is just trying to cut their losses and make a buck with contracts on this model. I won't post the links of where you can find it dirt cheap and even free, but I'm pretty sure many on this forum already know, and I can guarantee that it was because of all the exchanges and returns. But what really get's under my skin is the change in policy for restocking fees. Again it can't be a coincidence that it recently changed especially with all the G2x returns/exchanges being posted all over the net. Here's news on the new return/restock policy :/
http://www.tmonews.com/2011/05/t-mobile-changing-restocking-fees-now-based-on-device/
@jacob808
First of all many people return the device BC you walk into a store and many of the reps have no info but .. lets do a factory reset... and when that wont work they just tell u to exchange it ... that's what happen to me.
Second if Tmobile is marking ur account for other future reps to just give u run around just BC u complaint that ur phone that u paid 500 Buck for or secured them a 99.99 monthly bill for the next 2 year that's illegal as its fishing.... sorry if I expect to get what I pay for...
I have bought mytouch 4g,vibrant,HD 7, g2, touch pro 2 all full retail price and NEVER had a bleed.
Reboot ANYTHING I've had Tmobile for over 7 years an never file a complaint or problem till now so its a problem
MOST IMPORTANT IF LCD BLEED WAS SO COMON THEN Y IS THIS THE ONLY PHONE WITH A TON OF THREAD JUST ABOUT LCD BLEED... U DONT SEE A MYTOUCH,VIBRANT,SGS4G, IPHONE4 .... THEREADS WITH LCD BLEED
Sent from my LG-P999 using XDA App
martinchavez90 said:
MOST IMPORTANT IF LCD BLEED WAS SO COMON THEN Y IS THIS THE ONLY PHONE WITH A TON OF THREAD JUST ABOUT LCD BLEED... U DONT SEE A MYTOUCH,VIBRANT,SGS4G, IPHONE4 .... THEREADS WITH LCD BLEED
Sent from my LG-P999 using XDA App
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Vibrant doesn't use an LCD. Moot point.
Couldn't resist haha
I don't understand the loyalty some people are having to a hunk of plastic. It's a prime example cognitive dissonance over a $500 purchase. It's a flawed phone, regardless of whether it's hardware or software flaws.
Since I left it for another phone, I haven't had to make a single excuse for my new phone. That's what $500 should buy you, the happiness of not having to give excuses as to why your phone does this or that or why you have to turn this off for that to work, etc.
imo, if the unit has issues, which it does LG should just man up and fix it, those that got early failed unit, should get replacements
I paid full retail for mine, and tried to get a replacement, and they acted like they had never heard of any of the issues.
Tmobile is a good company customer service wise, but the early batches were just not up to par for $500 electronics
and that new $50 restocking fee for smartphones is also not very cool also
I wish I had the luck like some of the people here who were able to trade in two and three phones till they got a good one
Amd4life said:
imo, if the unit has issues, which it does LG should just man up and fix it, those that got early failed unit, should get replacements
I paid full retail for mine, and tried to get a replacement, and they acted like they had never heard of any of the issues.
Tmobile is a good company customer service wise, but the early batches were just not up to par for $500 electronics
and that new $50 restocking fee for smartphones is also not very cool also
I wish I had the luck like some of the people here who were able to trade in two and three phones till they got a good one
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I got a replacement when the "factory reset" would not solve the problem (problem with stock camera and EB leaked GB generic camera - dark photos without constantly upping the white balance and very dark screen on barcode scanner and other similar apps).
However, I am now going to return the new unit, as I got the original going OK, and reinstalling some apps like purchased GPS program is a hassle,, and the original unit is only 1 month old. The issues with other scanner apps may be an issues with the unit (same on replacement), but they all work OK on EB 1.0.4 so going to stay with it.
Wish I could ship off to someone who really needs it, but am running up against their 7 day return policy (tomorrow it has to be shipped). It also came with a prepaid UPS sticker for the return.
gaww said:
I got a replacement when the "factory reset" would not solve the problem (problem with stock camera and EB leaked GB generic camera - dark photos without constantly upping the white balance and very dark screen on barcode scanner and other similar apps).
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This is actually a known issue involving the brightness level. If set wrong, it causes apps that use the camera to look dark.
SHORT STORY (can be omitted skip to questions):
Well I'm at the point of getting ready to take the charge in for service. It seems I have a termination problem on the main board. My phone shuts off randomly not ROM related but actual hardware (if i bump it it turns off). My battery and phone contacts are clean and making solid contact with each other as well. This brings me to my next observatory task of opening the phone. While I was open in the phone I noticed there was 4 cracks on my chrome rim (probably due to the 10ft drop to solid concrete, just a after thought). So there was no way to take it apart without fully destroying the rim. Which was upsetting because i was looking forward to seeing the beast and trying to solder it back together and\or look into a intuitive\ revolutionary (as apple would put it) way to fix the backlights brightness. Kinda all bummed out and stuff I tried to put the screws back and who would have thunk you had to shrink ray your hands so you could hold the screws. Well trying it with all fat chode like fingers I screw managed to slip from my grasp. It bounce on my hard floor a couple times, followed by that awkward silence where you know should have been a bounce and your still waiting to hear it, but nothing. O.0 So now I am missing a screw...
To the point questions\ concerns:
1. Can I bring this to tech support to ultimately get a refurb (huh), with out a screw? Or do I have to take my sammy Rogue (yea that "feature" phone) apart and steal one of it's screw and paint it black (there is a little difference in the screw probably will strip the phone).
2. Beside the obvious return to stock and PIT blah blah blah. Is there anything I need to do? Like trim my memory card b\c of the folders that say ROMS,KERNELS,MODs, etc... I don't plan on giving the card to them unless they ask for it.
3. I should probably mention, that the battery is starting to get so hot i cant hold it sometimes. and have to take it out and find some kind of heat sink to cool it. This has happened mainly when charging but has happened when idling and on stand by too.
4. should I call them or take it in? Which would prove better results in getting a refurbished or new phone? (either way I don't expect much from these sexist bastards that can't appreciate a good looking male, seems like you need to have some boobs and a nice ass to get new phones from VW)
5. chances in switching phones? I love the charge. (even though there aren't many roms\tweaks, the developers that have past through have been outstanding, even when some of them didn't have a charge) I don't love the fact I paid full released price and 2 weeks later it is $200 cheaper and they pretty much decided they don't love us (although GB and talk of ics is nice) I'm sure verizon very much wants to abort the charge.
Call verizon. Explain to them your situation. Let them know your phone is constantly rebooting. You've tried checking battery, hard reseting device, and everything else you could think of. Ask for a warranty replacement as you were given a defective device.
Sent from my SCH-I510 using XDA
Are you out of your 1 year manufactures warranty?
and as for question 4 i would just call...forget takin it in..just tell them you dont have the time..they should send one if your still within your 1 years manufacture warranty that is...
You just call Verizon and give them a reason where they can't help to fix over the phone, they will give you a replacement. In my case, I think something wrong with my phone cause it drain battery like crazy and I just want another one. I told them the screen is not respond to my touch anymore. I have to hit 4/5 times before it registered. That's it I got a new one.
I believe it still is within the manufactures first year. I got it just before we lost unlimited data. I guess I will call them then.
scarygood536 said:
I believe it still is within the manufactures first year. I got it just before we lost unlimited data. I guess I will call them then.
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Thats your best bet. Im sure they'll ship you a new device. Keep us posted.
Sent from my SCH-I510 using XDA
scarygood536 said:
I believe it still is within the manufactures first year. I got it just before we lost unlimited data. I guess I will call them then.
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Yeah for sure..Call ASAP before you get the update with the diagnostic tool.. Then they can say no there is nothing wrong on their end and not send you one. Just call and complain about the phone rebooting randomly (and cant create the problem, it just happens) and that you want them to send you another cause you didnt pay $$$ for a device to do this blah blah blah... then say you tired factory wipe and everything and your fed up and want a replacement...shouldnt be a problem at all...and again if they say go to the store tell them to PISS OFF you dont have the time for that..let us kno how it turns out
scarygood536 said:
usually when i call verizon they say we cant do anything b\c you are not the account holder regardless if the account holder is sitting next to me and i know their SSN#, account info, any other personal id... I will try tomorrow after work b\c i'm too tired to put up with b\s after work and i'll probably get a camel jocky for my representative
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Dude you're funny. I hope you get your replacement. Oh and I think any SD card would do.
Sent from my Kindle Fire using xda premium
scarygood536 said:
usually when i call verizon they say we cant do anything b\c you are not the account holder regardless if the account holder is sitting next to me and i know their SSN#, account info, any other personal id... I will try tomorrow after work b\c i'm too tired to put up with b\s after work and i'll probably get a camel jocky for my representative
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lol..call in to Verizon (611) and tell them that you (your name) need to added to the account and create a password for the account..i am not the primary account holder on my ****, my mom is. So I had my name put on the account and had a password created so now reps ask for the pass i give it to them and we move on to the problem...
EDIT:if they still give you a problem about adding a name then have the primary caller call 611 and tell them to add your name so you dont have to go thru stuff like this..
jager420 said:
lol..call in to Verizon (611) and tell them that you (your name) need to added to the account and create a password for the account..i am not the primary account holder on my ****, my mom is. So I had my name put on the account and had a password created so now reps ask for the pass i give it to them and we move on to the problem...
EDIT:if they still give you a problem about adding a name then have the primary caller call 611 and tell them to add your name so you dont have to go thru stuff like this..
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Lol for me my dad is the account holder but he doesn't know how to do anything so I am the account manager. On their website it says that the account manager has full access to the account, so you could just log into the primary's My Verizon and make yourself a manager.
scarygood536 said:
While I was open in the phone I noticed there was 4 cracks on my chrome rim (probably due to the 10ft drop to solid concrete, just a after thought). So there was no way to take it apart without fully destroying the rim....So now I am missing a screw...
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So, you dropped your phone on concrete with enough force to damage the internals (which I'm guessing is the cause of all the problems), disassembled it and lost a screw in the process, and now you want to try and get a replacement under warranty due to manufacturer's defect?
Good luck. Just don't be surprised when they back charge you for the cost of the device when they realize you've exchanged a phone you've destroyed. You've voided the warranty several times over so they've got plenty of cause to hit you with an out of warranty fee.
Oh my..
charlie_c said:
So, you dropped your phone on concrete with enough force to damage the internals (which I'm guessing is the cause of all the problems), disassembled it and lost a screw in the process, and now you want to try and get a replacement under warranty due to manufacturer's defect?
Good luck. Just don't be surprised when they back charge you for the cost of the device when they realize you've exchanged a phone you've destroyed. You've voided the warranty several times over so they've got plenty of cause to hit you with an out of warranty fee.
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Ha.. I did that once. I kicked the grapefruit juice out of my box they sent my phone to me in and so I was like, why did you send me a busted up box with a phone that doesn't work?? They were very polite about the exchange (of course, this was only like the third day I'd had it). I went to church after so I think it all evens out.
cliMAKtic said:
Ha.. I did that once. I kicked the grapefruit juice out of my box they sent my phone to me in and so I was like, why did you send me a busted up box with a phone that doesn't work?? They were very polite about the exchange (of course, this was only like the third day I'd had it). I went to church after so I think it all evens out.
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Lol, my friend got an old out of warranty second hand PS2 replaced by writing to Sony and pretending to be a very upset 12 year old. These things do work sometimes
charlie_c said:
So, you dropped your phone on concrete with enough force to damage the internals (which I'm guessing is the cause of all the problems), disassembled it and lost a screw in the process, and now you want to try and get a replacement under warranty due to manufacturer's defect?
Good luck. Just don't be surprised when they back charge you for the cost of the device when they realize you've exchanged a phone you've destroyed. You've voided the warranty several times over so they've got plenty of cause to hit you with an out of warranty fee.
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I dropped my phone maybe 6 months ago, no apparent damage (internal or external) phone still worked great. At the time of the drop the phone was in a case. I'm not really sure how those cracks got on the outside of my phone but my screen is in perfect condition.. I never even disassembled any of it I got all the screws out and saw that if i tried to take it apart further i would have bigger problems, so I put back the screws and one fell out of my hands. I also found the screw, which managed to bounce onto a shelf of my bookshelf. So my charge works, just has a loose connection somewhere. Not surprising seeing how I work a construction job. The phone doesn't look that bad at all it looks barely beat up, besides the small cracks in the rim which you wouldn't know unless you really studied it. There should be no reason to back charge me anything.
cliMAKtic said:
Ha.. I did that once. I kicked the grapefruit juice out of my box they sent my phone to me in and so I was like, why did you send me a busted up box with a phone that doesn't work?? They were very polite about the exchange (of course, this was only like the third day I'd had it). I went to church after so I think it all evens out.
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i have to go to church for weeks to make up for some girls I've "dated". I hope i can even that out too. Verizon screws us enough, time to give a little back
scarygood536 said:
I dropped my phone maybe 6 months ago, no apparent damage (internal or external) phone still worked great. At the time of the drop the phone was in a case. I'm not really sure how those cracks got on the outside of my phone but my screen is in perfect condition.. I never even disassembled any of it I got all the screws out and saw that if i tried to take it apart further i would have bigger problems, so I put back the screws and one fell out of my hands. I also found the screw, which managed to bounce onto a shelf of my bookshelf. So my charge works, just has a loose connection somewhere. Not surprising seeing how I work a construction job. The phone doesn't look that bad at all it looks barely beat up, besides the small cracks in the rim which you wouldn't know unless you really studied it. There should be no reason to back charge me anything.
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Yeah I wouldn't worry about it at all since there's no major damage on the outside of the device...you should be fine
cliMAKtic said:
Ha.. I did that once. I kicked the grapefruit juice out of my box they sent my phone to me in and so I was like, why did you send me a busted up box with a phone that doesn't work?? They were very polite about the exchange (of course, this was only like the third day I'd had it). I went to church after so I think it all evens out.
Click to expand...
Click to collapse
charlie_c said:
Lol, my friend got an old out of warranty second hand PS2 replaced by writing to Sony and pretending to be a very upset 12 year old. These things do work sometimes
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People complain about the cost of everything going up, and this is precisely the reason why insurance and other services go up in price. The replacement devices aren't free, and the cost of replacement has to be made up somehow. Congratulations for feeling good about dicking over the honest people in society.
imnuts said:
People complain about the cost of everything going up, and this is precisely the reason why insurance and other services go up in price. The replacement devices aren't free, and the cost of replacement has to be made up somehow. Congratulations for feeling good about dicking over the honest people in society.
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Hey, I don't condone it and it's nothing I've done myself, but people that rationalize that kind of behavior don't understand the harm of it probably. Kind of like SUV drivers that complain when gas prices go up...
imnuts said:
People complain about the cost of everything going up, and this is precisely the reason why insurance and other services go up in price. The replacement devices aren't free, and the cost of replacement has to be made up somehow. Congratulations for feeling good about dicking over the honest people in society.
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Right on the money. People blame the companies over rising prices but they don't realize that profits stay about the same. Kind of like what is driving up medical costs... Frivolous lawsuits by butthurt idiots.
Sent from my handheld Linux computer using electromagnetic radiation.
I don't mind using my warranty, I paid for because I knew my phone would break all my phones, except my samsung phones, stopped working before i even put them through the rigorous days on a construction job. I rather spend the down payment on it than having to buy a new phone full price. I've been dicked by verizon (ex. buying replacement phones a couple months after getting a paid replacement) though so i don't feel bad getting a new device for free.
i don't deny people getting phones for free just to get new ones is wrong and screws over the honest people, but verizon in my eyes, while being a loyal customer for about a decade or so, hasn't been really that honest of a company. Like the whole data plan needed phones. My mom and sister both had the same phone, one need a data the other didn't (due to the timing of when they got the phones)... All the phone had was verizons "mobile web" on EVDO pretty usless itself. But the data plan was forced upon one of them for profit gainsb(data was even blocked on our account at the time). This doesn't even include the trying to charge to transfer contacts and bs fee's fee's. If Big Red didn't have all the members and didn't get the best signal in my area i'd be on a different carrier.
Hi guys,
I guess I am the unlucky one. Received my N5 yesterday, started playing with it late evening (21:00'ish). Installed apps, copied over some music, etc - everything worked perfect! I went to sleep...
This morning when I woke up, I saw THIS (see attach). It is clearly a hardware issue - either the screen or GPU. When you switch the phone on, the "vertical lines" appear after about a second. They may change intensity or pattern when you flick desktops, etc. They may even go away after you have had your screen on for some minutes (once it gets "warm" enough). Switch the phone off, wait for some 20 seconds, switch it back on - voila! It's back!
Anyone else experienced this? (hopefully not)
Wow that sucks big time. I dont have that issue on my Nexus 5 16gb. Hope you get a replacement soon.
Just called Google. The support was very good, no silly questions like "have you tried switching it off and on again?". A replacement device will be with me within some days *fingerscrossed*
temka said:
Hi guys,
I guess I am the unlucky one. Received my N5 yesterday, started playing with it late evening (21:00'ish). Installed apps, copied over some music, etc - everything worked perfect! I went to sleep...
This morning when I woke up, I saw THIS (see attach). It is clearly a hardware issue - either the screen or GPU. When you switch the phone on, the "vertical lines" appear after about a second. They may change intensity or pattern when you flick desktops, etc. They may even go away after you have had your screen on for some minutes (once it gets "warm" enough). Switch the phone off, wait for some 20 seconds, switch it back on - voila! It's back!
Anyone else experienced this? (hopefully not)
Click to expand...
Click to collapse
You are not the only one, I have it also but arguably worse. Below is a picture of mine (the only post with a picture on that page).
http://forum.xda-developers.com/showthread.php?t=2509455&page=14
xenophyte said:
You are not the only one, I have it also but arguably worse. Below is a picture of mine (the only post with a picture on that page).
http://forum.xda-developers.com/showthread.php?t=2509455&page=14
Click to expand...
Click to collapse
Shhiiieeeeeeete....
Yes, that is exactly what I have, but on mine only lower 3cm of the screen are affected. The 'banding' sometimes goes away if I play with the phone for a while. Sometimes it comes back. Sometimes it flickers.
Replacement device is already on its way, I suppose?
Humn. Odd that it cuts off at that fraction of the screen...or I'd say GPU banding.
I'm guessing screen. That sucks man, sorry to hear that!
But yeah...Google seems to give the customers the benefit of the doubt in terms of not making them feel like idiots.
May I ask...
Are they sending a replacement before you send yours in?
And I'm assuming a "new" device and not a "refurbished" (doubt they even have 'em at this point) device?
Major bummer if not. If so...that's pretty cool, and I suppose you can deal with a shotty screen for a few days.
Jubakuba said:
Humn. Odd that it cuts off at that fraction of the screen...or I'd say GPU banding.
I'm guessing screen. That sucks man, sorry to hear that!
But yeah...Google seems to give the customers the benefit of the doubt in terms of not making them feel like idiots.
May I ask...
Are they sending a replacement before you send yours in?
And I'm assuming a "new" device and not a "refurbished" (doubt they even have 'em at this point) device?
Major bummer if not. If so...that's pretty cool, and I suppose you can deal with a shotty screen for a few days.
Click to expand...
Click to collapse
Well, the 'return' and 'replacement' happen independently. It works like this:
1) Some 30 mins after we spoke, the guy emailed me a link. I click on it and order a replacement device, delivered to my address.
2) An amount of GBP 349 is getting *frozen* on my Google Wallet account (they do not take the money, but reserve it as a deposit). My Wallet is linked to a debit card, I checked it and I see 349 GBP reserved.
3) The old phone is to be sent to them via UPS. I should attach a "Prepaid UPS label" to the package so that Google could cover the return shipping costs.
4) once they receive the broken phone, the money on my Google Wallet account are released.
I can send an old phone to them now, or I can wait for the new one to arrive. They have asked me politely to use good packing materials, so I'll probably wait for the new phone to arrive and then will just cannibalize the card box
And as far as I know, it HAS TO be a brand new phone. I have called them some hours after opening the box, so technically I could have just returned it under the 'distance purchase' regulations and claimed my money back (to buy another phone afterwards).
temka said:
Well, the 'return' and 'replacement' happen independently. It works like this:
1) Some 30 mins after we spoke, the guy emailed me a link. I click on it and order a replacement device, delivered to my address.
2) An amount of GBP 349 is getting *frozen* on my Google Wallet account (they do not take the money, but reserve it as a deposit). My Wallet is linked to a debit card, I checked it and I see 349 GBP reserved.
3) The old phone is to be sent to them via UPS. I should attach a "Prepaid UPS label" to the package so that Google could cover the return shipping costs.
4) once they receive the broken phone, the money on my Google Wallet account are released.
I can send an old phone to them now, or I can wait for the new one to arrive. They have asked me politely to use good packing materials, so I'll probably wait for the new phone to arrive and then will just cannibalize the card box
And as far as I know, it HAS TO be a brand new phone. I have called them some hours after opening the box, so technically I could have just returned it under the 'distance purchase' regulations and claimed my money back (to buy another phone afterwards).
Click to expand...
Click to collapse
Cool, I was just curious as mine is "out for delivery" today.
Fingers crossed :laugh:
Looks to be a GPU related issue.I used to repair phones for a living and see a LOT of this with the HTC one and the one x. Great that Google are replacing no questions. Hope is isolated and not a manufacturing defect.
Sent from my Nexus 5 using Tapatalk
Davies_90 said:
Hope is isolated and not a manufacturing defect.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I'm seeing a lot of the defects are non-US units
Enddo said:
I'm seeing a lot of the defects are non-US units
Click to expand...
Click to collapse
That's not true at all.
thats too bad ur so lucky btwP i waiting to arrive i can't wait also i dont know if i would upgrade from my n4 to n5 what do you think?
Ok. After RMAing the first device due to a faulty screen (GPU banding) I have finally received a replacement one.
- no dead pixels (at least after a quick test using PixelTest)
- almost no rattle (I mean I can move the buttons with my finger and they'll probably become looser, but no rattle now, shaking my phone as much as I want ))
- screen is good - no GPU banding, otherwise I wouldn't have been writing this.
- no lightbleed noticed (again, using PixelTest on 'very dark' backgrounds)
- vibration sounds quiet. As it should.
- vibration strength is probably a liiiiiiiittle bit weaker than on my 1st N5 when pressing softkeys, unlocking, etc. For calls - it buzzes very well.
All in all, I think, I have finally got a very good device *fingers-and-toes-crossed-ten-times*.
..