I am extremely disappointed in the quality of my AT&T Fuze quality. The clear plastic laminate covering the soft keys at the bottom of the phone is starting to peel off after only 2 months at the HOME and BACK button corners.
This resulted in a razor sharp edge to protrude from the phone at the Home button. My wife went to answer a call and when she pulled the phone up to her face it resulted in a very deep slash to her right cheek. I was surprised on how badly my phone cut my wife. We couldn't get the bleeding to stop as it put a deep cut into the side of her face. I called AT&T and informed them of what happened and requested that they replace the phone but they say this issue is not covered under warranty. The idiot on the phone implied that I must have dropped the phone. The request to talk to his superior got me little results.
FYI...even with the $5/mo. insurance AT&T tried to tell me that I would have to pay a $125 deductible for a replacement unit. You cannot SuperGlue these corners back down without risking also gluing down the soft keys or I would have tried to fix the phone myself. I even threatened to take the 30 lines my company has with AT&T wireless (we average $150/mo per line) back to Verizon Wireless if they did not replace my phone and still they could care less.
My next move was to call HTC America this morning but they too were of no help. I was transfered to some product specialist who claimed they had no record of such an issue. So I am stuck with a very expensive phone that is falling apart.
Since AT&T was so rude and unhelpful I am taking all 30 of my employee's lines plus those of my family back to Verizon and it will be the last HTC product I buy. High performance phones but dare you have any problem I learned the hard way that AT&T nor HTC are willing to stand behind their product. I hear that the Samsung Omnia is supposed to be a great smartphone and I've had good luck with Samsung products. The Omnia lacks the VGA screen but boasts a 5MP camera...at this point I'll take if over an overpriced HTC product that begins to fail soon after purchase! I also remember how Verizon was almost always too willing to replace a quirky smartphone every time I had an issue.
I have to believe that others must be having the same defective issue with their Touch/Touch Pro/Fuze screen or soft keys peeling off. If so we need to gang up on HTC to do the right thing and replace these phones!!!
ummmm.... The "soft keys" are the virtual buttons on the screen at the bottom. The HARD KEYS are the Home and Back, etc.
I could see them warping from sun/heat, water/sweat exposure and possibly a glue failure where the edges roll/lift up.
I expect half your issue is dealing with the wrong people the wrong way. Regardless of how/why the laminate is rolling up, there should be a repair kit at some level to replace that panel... (I doubt that you could do so without disassembling the phone) HTC OEMs the phone to AT&T/Sprint/Verizon and it is AT&T/sprint/etc's responsibility... not HTC.
Call their support line and immediately ask to speak to their supervisor, get their name if they do not do so, hang up and call again until you get transferred. Explain that you have something to the effect of manufacturer's flaw and you want a REPLACEMENT or REPAIR on your relatively new phone as the way it is now it is potentially safety issue.
Arguing with the $7.00 phone reps accomplishes nothing...
more megapixels mean better!!!!
I remember dealing with customers like this at Best Buy when i worked in the Geek Squad (not a pleasant era of my life). They come in hooting and hollering off the bat and no one wants to help them. I was willing to fight for the customer %99 of the time, but when your in my face and start the conversation with "first things first" you get no where.
Try being nice to the rep, charm can get you along way. Threats get you no where in most cases. Otherwise you become that guy who is talked about later on "hey remember that jack ass this morning? yeah he though he could get what ever he wants with that big vein popping out of his head. Classic! Ha Ha"
steeler560 said:
I am extremely disappointed in the quality of my AT&T Fuze quality. The clear plastic laminate covering the soft keys at the bottom of the phone is starting to peel off after only 2 months at the HOME and BACK button corners.
Click to expand...
Click to collapse
It would be nice to see some pictures. The Dpad section looks to be one solid piece of plastic, so i'm curious as to how it actually separates.
sp00nix said:
I remember dealing with customers like this at Best Buy when i worked in the Geek Squad (not a pleasant era of my life). They come in hooting and hollering off the bat and no one wants to help them. I was willing to fight for the customer %99 of the time, but when your in my face and start the conversation with "first things first" you get no where.
Try being nice to the rep, charm can get you along way. Threats get you no where in most cases. Otherwise you become that guy who is talked about later on "hey remember that jack ass this morning? yeah he though he could get what ever he wants with that big vein popping out of his head. Classic! Ha Ha"
Click to expand...
Click to collapse
Being unkind is unattractive, period. However, it's not the customer's responsibility to make you feel warm, fuzzy, and respected. When you work in customer service you're being paid money in exchange for turning angry people into not-angry people. You have to use your people skills and stop feeling so entitled. (From someone who's worked many years in customer service).
i kinda miss worded my self, i would try and work things out regardless of the attitude of the customer. I am VERY tolerant when it comes to people and i have been commented by co-workers on how well i handle things. When people become stubborn and don't listen to what you have to say is when things become difficult. If your nice i'll put a good word in to management to have a rule or two bent in your favor. I'm not saying if you act like an ass i will not help you at all, i just wont be going that extra mile.
Example, iPods. I would deal with dozens of ipods a week (and i mean 4 dozen on a good week). Some times they would be fully covered under warranty, and some times not. If it looks like your dropped it the warranty is void. Now if its not working, but has a minor dent like it was dropped, and they claim it worked post damage, then i may be able to pull a string or two to help you out. If i say it might not be covered and steam shoots out your ears and you throw it at me, well, i will tell you to leave. Telling me you will never shop at a best buy again has no effect on me. That just means i have one less jerk to deal with. I worked in one of the busiest stores in the are, and being so close to Philly and some other not so nice areas i had to deal with allot of scum bags.
What i am trying to say, be nice. It helps. What i am not saying is that i will dismiss your case if your mean or inconsiderate. If some one comes in and brightens my day, i will try and return the favor.
kgbeezr1 said:
It would be nice to see some pictures. The Dpad section looks to be one solid piece of plastic, so i'm curious as to how it actually separates.
I have heard about the button area rubbing on the corner of the screen and causing the laminate to come up, particular on the corner of the home key. Therese a few threads in here about that. That whole pad i believe is held in with some 2 sided tape and i think some got out with a crooked pad.
Click to expand...
Click to collapse
I just hope your wife is fine now. I would second what Radimus said in the second post in this thread. Keep calling and try to reach a supervisor, who, most of the times, will understand your problem. What I have learned from speaking to AT&T reps is, that each one is different. Some are really willing to help, while others just doing the job because they have to. If the supervisor does not help, ask how you can formally lodge a complaint or file a report about your issue.
Something worth noticing is that the sales rep make notes - maybe not always, but they do - about what the customer called about and what was the result. So, deal with them in a way that would make things fall on your side in the future. I can certainly understand how frustrated you would be.
This is wired, because I thought I was the only one who's phne that happen to. I was trying to figure out what I did wrong. But now since this came up, I know it is the ATT Fuze phone this is happeing to. Maybe if some how we keep telling them they will figure it is there fault. I take very good of my phone, so I know it is next from heavy use. PLus just like you, I had it for ONLY a couple of months.
sp00nix said:
I remember dealing with customers like this at Best Buy when i worked in the Geek Squad (not a pleasant era of my life). They come in hooting and hollering off the bat and no one wants to help them. I was willing to fight for the customer %99 of the time, but when your in my face and start the conversation with "first things first" you get no where.
Try being nice to the rep, charm can get you along way. Threats get you no where in most cases. Otherwise you become that guy who is talked about later on "hey remember that jack ass this morning? yeah he though he could get what ever he wants with that big vein popping out of his head. Classic! Ha Ha"
Click to expand...
Click to collapse
Perhaps the problem with AT&T customer care is that they think just like you. Nowhere did I say I was "hooting and hollering off the bat..." I was calm and courteous that was until 1) the jackass giggled when I told him that my wife was slashed by the phone 2) I learned the representative accused me of dropping the phone and made a note on my account that I said the phone was dropped. This phone was never dropped and not once did it come up in our call so why make a note on my account that the phone was dropped? I'll tell you a lazy service rep that took the easy way out . By the time he transfer me to a manager it was no use...she immediately noticed in my account notes that the rep noted that I had dropped the phone when I never did! I think in my case I had every reason to be upset.
UPDATE: I did get AT&T to replace the Fuze but it was only when the local AT&T store called in and said that the phone was not holding it's charge. Now, the scary part. The representative on the phone who works in the warranty department asked to speak to me and said that they were shipping out a replacement Fuze. IF they find anything on the phone that they consider "physical damage" I will automatically be billed $499 on my AT&T Wireless account with no chance for refund or opportunity to dispute.
The replacement phone has not showed up yet, but I am almost tempted to send it right back in fear that I will get charged $499 for this laminate issue. How do I know that they won't call the issue "physical damage?"
I never had these issues with Verizon and am thinking about shipping the phone right back, sell my Fuze on eBay for whatever I can get for it and run back to AT&T. I also politely called and e-mailed HTC America (for those here that assume every customer has anger issues.) No reply to my e-mail or voicemail despite sharing with them photos of my wife's injury.
extensive said:
more megapixels mean better!!!!
Click to expand...
Click to collapse
NO it doesn't but if AT&T won't take care of the problem I'll switch back to Verizon and the Omina has better specs than the Verizon version of the Touch Pro...
The only thing that irks me more than people who hoot and holler is people who threaten, "If I don't get my way, I'll just switch to..." Do you actually think companies care? For every customer they lose, there are another 10 on the fence they can just convince to buy their product/sign up for their service.
BBowermaster said:
The only thing that irks me more than people who hoot and holler is people who threaten, "If I don't get my way, I'll just switch to..." Do you actually think companies care? For every customer they lose, there are another 10 on the fence they can just convince to buy their product/sign up for their service.
Click to expand...
Click to collapse
The only thing that irks me more than people who hoot and holler is people who don't read a thread before replying. I never hooted or hollered at anyone, though I had every right to do so. I never "threatened" anyone at AT&T or mention pulling our phones...I know they don't care if my company leaves AT&T or they would have taken care of the issue. I just stated what my intentions were since AT&T and HTC refused to help.
Hmmm...do you work at AT&T as a Customer Care rep? Did you work Saturday afternoon? Are you that rude agent I had to work with? Darnell Walker, is that you????????
To help steer this conversation in a slightly more productive direction;
got any pictures of the damage in question? i'd just like a reference for the future if it starts popping up on my end.
Da_G said:
To help steer this conversation in a slightly more productive direction;
got any pictures of the damage in question? i'd just like a reference for the future if it starts popping up on my end.
Click to expand...
Click to collapse
I will be sure to get you a few pics in the morning...thanks!
SUE!!!!!! I would sue HTC and or AT&T for the injury to your wife. Then once you get what you want out of them, then switch to Verizon.
i should prolly take pictures of mine. its doing the same thing. its very slight but very pokey. if you slide you finger across it, it stabs you.
I wouldnt really worry about AT&T billing you for the damaged phone. I probably did 3 or 4 warranty replacements over the last few years and ALL of the phones looked like they went through hell. My tilt didnt align properly and had paint chipping everywhere, also a lot of spots where it kissed the concrete. They took it back just fine.
SUE Them and Look for Overseeing Agencies.
You should sue them. Orrrrrrrrrrrrrrrrrr........
You have a case here if you did not dropped the phone.
You can find direct contact to the president or regional manager (you need to insist and insist, it is not going to be easy, all the down line will tell you they can help, just don't loose your time and talk to the BIG GUYS), and ask for a meeting, once you show evidence they WILL REPLACE IT.
JUST write down the date you first NOTICED THEM about the issue, so they CANNOT say that you did not in TIME.
IF you CANNOT succeed, then I'M SURE AS HELL there's GOT TO BE an AGENCY where you can COMPLAIN ABOUT THEM (Like FCC or Whatever that will put them Penalties, and at that time they WILL BEG YOU to PLEASE let them REPLACE IT for YOU) and you will see how fast they will move.
I've Been Manager and Owner of my Own Business, Contracts, ETC. since 17, I hope my experience HELP YOU on HOW to CLAIM your RIGHTS as a CONSUMER.
AND REMEMBER TO BE GOOD and SOFT with your words, LOOK like as Responsible and Professional you can be.
Take Care.
the actual phone's laminate is coming off??? or are u guys talking about the included screen protector that doesnt seem to like to stick onto the phone around the corners.
I had to snip my screen protector with a nail clipper to keep it from ruining my pants. it started rolling back and became quite sharp.
Related
i just noticed the corner near the home button has a tiny bend that starts seperated from the layer beneath it....it looks like an old screen protector got a little bend in the corner but that is the surface of the phone!!! is there anyway to replace it or i cant do anything just waiting for it to come off?
it is ridiculous how an expensive phone like touch pro uses such low quality plastic that can actually get bend and i feel really helpless now =(
Yeah, mine is doing that too. Except it's on the "back" button side. It doesn't really affect anything. I'm just worried that if something gets caught on it, it might peel back further.
Nothing can make this phone suck though! It rules!!!
Yeah, unfortunately the TP/Diamond are suffering from some manufacturing defects, probably because it's a "new" design style for HTC. My TP has a touchscreen defect that conveniently showed up after the two-week return/exchange period.
Protective case, learn to love it.
Do you guys think they would be willing to replace a new case if i pay them?
My device shows the same behavior since this morning. Its about 1mm, so nothing to worry about and it seems to stick pretty well on the rest, thinking about rasping the edge off a bit to make it smoother
Is this getting worse on yours? Last post is 3 weeks ago .......
Any chance someone would post a picture of this? I'm thinking about the Fuze, but I can't stomach another HTC phone full of hardware flaws.
season007 said:
Do you guys think they would be willing to replace a new case if i pay them?
Click to expand...
Click to collapse
If it's really a defect, they should replace it without you paying them.
Considering that ATT offers a 1 year manufacture warranty. I can't see why you wouldn't be able to return the phone and get a replacement. It is obviously a problem with the design of the phone.
It wouldn't hurt to try and go to an ATT store and see if you can get a new FUZE!!!
Well, as we all know, HTC always claims that they don't know anything about the problems we address to them.
When I first complained to their support that I am having GPS lag, they told me I was the only one in the whole world suffering that problem, so it must be related to the software I installed.
Luckily they can not deny hardware problem so easily, as long as it is clear that there wher enot caused by misuse.
I don't have this particular problam, yet, but as I am already on my thrid TP (the first two had a defect hardware keyboard and black paint falling off), I would like to get some photo evidence of the users here, who unfortunately have the button part coming off.
That way we can show to HTC that more users have that problem, before we send back our devices, and maybe negotiate a direct replace, instead of rapair procedure, which takes up to 2 weeks.
season007 said:
i just noticed the corner near the home button has a tiny bend that starts seperated from the layer beneath it....it looks like an old screen protector got a little bend in the corner but that is the surface of the phone!!! is there anyway to replace it or i cant do anything just waiting for it to come off?
it is ridiculous how an expensive phone like touch pro uses such low quality plastic that can actually get bend and i feel really helpless now =(
Click to expand...
Click to collapse
My AT&T Fuze started doing the same thing after just two months. However, the bent plastic corner of the clear laminate was RAZOR sharp. My wife went to answer the phone and it resulted in a very serious slash to her cheek. This defect resulted in a very serious cut to her face!!
What is even more disappointing is that AT&T said that warranty does not cover this issue and said that the only way I was getting a replacement was if I paid the $125 deductible from the [email protected]*t insurance they scammed me on. I would have thought for $5/mo. I was completely covered.
The AT&T customer care rep was rude and not willing to help. A request to speak to his manager didn't get me far either. Even after I threatened to switch all 30 phones at my company back to Verizon Wireless they didn't seem to care.
At last I called HTC America directly this morning, explained my issue and they turned me over to a product specialist who told me that they know of no such issue. Despite my insistence they refused to replace the phone. Therefore, I WILL cancel all 30 lines my company has with AT&T and go back to Verizon...I hear the Samsung Omnia is not a bad smartphone!!
In regards to the overheating defect causing the newton ring please scroll to the second post on this page
Regarding the newton ring touch screen issue
http://forum.ppcgeeks.com/showthread.php?p=916793#post916793
I'd post it in the TP or Diamond forums, but I know its happened to older models as well.
for those of you that don't want to jump forums here's the posting:
Scroll down to the bold area if you already read the top.
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http://forum.ppcgeeks.com/showpost.p...&postcount=338
http://forum.ppcgeeks.com/showpost.p...&postcount=339
http://forum.ppcgeeks.com/showthread.php?t=49405
http://forum.ppcgeeks.com/showthread.php?t=66509
http://forum.ppcgeeks.com/showthread...mond+has+worms
Like many of you I also got hit with the newton ring on the screen of my AT&T branded HTC Touch Pro.
HTC said that it was caused by a pressure point and the screen was not flat, not a defect, thus causing the touch function to stop working. Thus, HTC said that I would have to pay $202.50 or .60, to have it repaired.
And after repairing, since we all know what the real problem is, they give you 90 days repair warranty, but since they originally said it was my fault, if it happens again, I'm screwed, yet again!
Obviously, we all know that we baby our phones and would never exact our phone's screens to any amounts of pressure past the screens limit.
And we all know that these phones have a tendency to overheat when used for prolonged periods of time - when used as a GPS in your car and charging simultaneously.
Are we not supposed to use our phones for GPS when it comes with the GPS Antennae installed?
Is it really the consumers fault when I'm sure hundreds of people have experienced the same ugly newton ring rainbow rectangle or circle on their nice new Touch Pro or Diamond screen?
It's outrageous how much these pretty devices cost just to have the screen first get an ugly rainbow rectangle, and then it causes the touch function to die. What if you happen to have the Diamond, and are out alone somewhere, and because of the newton ring, your touch function dies, and you need to call 911 because you need help?! What are you going to do?!? You don't have a slide-out keyboard as a backup!
And what about everyone that's going to buy the Touch Pro 2 and Diamond 2, and everyone that has older HTC models with this same problem? Doesn't it outrage you that this problem still exists, and instead of owning up and creating a better touchscreen that could deal with the overheating, HTC would rather just have us pay them over and over?! Maybe this is how they'll get the funding to make a better screen.......
Here's a bunch of different forums with threads about the same problem to document that tons of people are also having to deal with it; some say HTC repaired under warranty, some say they had to call HTC a bunch of times and complain to get it repaired under warranty, or there's those like me who haven't yet tried calling back because we don't know what to say to get them to repair under warranty and not user abuse:
http://forum.xda-developers.com/showthread.php?t=439410
http://forum.xda-developers.com/showthread.php?t=502271
http://www.sprintusers.com/forum/sho...d.php?t=185986
http://forum.xda-developers.com/show...hlight=rainbow
http://forum.xda-developers.com/show...ight=rectangle -- person sent in their phone and received the same response
http://forum.xda-developers.com/show...ight=rectangle
http://forum.xda-developers.com/showthread.php?t=432559
http://forum.xda-developers.com/showthread.php?t=428262
http://forum.xda-developers.com/show...ight=rectangle
http://forum.xda-developers.com/show...hlight=rainbow
http://forum.xda-developers.com/show...ht=spot+screen
http://forum.xda-developers.com/showthread.php?t=475294
http://forum.xda-developers.com/show...hlight=rainbow the second occurance for this person
they said my screen wasn't flat, maybe they did that themselves?--->
http://www.modaco.com/content/smartp...ntre-problems/
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Ok so can you at least tell me what I need to say to HTC to get it repaired under the warranty? Or am I pretty much cluster-F-ed since they said the screen wasn't flat, which doesn't make any sense whatsoever since I know how much pressure to apply to the screen - BASICALLY NO PRESSURE!
any advice since my phone is currently in Indianapolis at HTC and I only have 9 days left to respond before they charge the $35 and send it back
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ok so HTC originally told me that the screen wasn't flat because it had a pressure point.. well either they did that themselves or, DUH, heat causes things to warp, and I know this whole problem was because the phone was constantly overheating!
Now I just need to know what to say over the phone to have them own up to their damn overheating issue and fix the thing for free!
http://forum.ppcgeeks.com/showthread.php?t=41724&page=51 his phone overheats
http://forum.ppcgeeks.com/showpost.php?p=575259&postcount=540
and yes mine gets too hot to hold or touch for that matter when its charging and 1. the screen is on. 2. the screen is on and i'm using gps. 3. the screen is on during a call. 4. the screen is on during a speakerphone call.
so how the heck am I supposed to use the phone while its charging during a call? It gets too hot! The back where the battery resides reaches almost to the point of a burning temperature it feels only a hairline away from burning my hand!
the proof of the Touch Pro's overheating:
http://forums.whirlpool.net.au/forum-replies-archive.cfm/1076262.html basically my problem
http://forums.verizon.com/vrzn/board/message?board.id=Smartphone&thread.id=1390 read the last post
http://forums.crackberry.com/f21/htc-touch-pro-93498/ its mixed around in posts
http://www.sprintusers.com/forum/archive/index.php/t-179994.html
http://forum.ppcgeeks.com/showthread.php?t=47032
http://forum.ppcgeeks.com/showthread.php?t=56431 DIAMOND AND TP
http://www.engadget.com/2009/02/27/n...s-of-overheat/ scroll to Yankees368 post:
"then why the hell does by HTC Touch Pro (CDMA, Sprint) not get recalled. This thing could cook an egg, and actually stops charging while making a call, as it over heats."
http://www.engadget.com/2009/02/27/...battery?icid=sphere_blogsmith_inpage_engadget SCROLL DOWN TO SCRAPMAKER'S POST:
"My HTC Pro on Sprint easily got to 127F all the time. More than 30 people complained about it too. I guess HTC just doesn't give a damn... It got too hot to hold on regular phone calls. After an hour-long phone call, the battery would be nearly drained, even while plugged into the charger. Radio portion of phone would register 116-127F. I swear I thought the plastic would warp after time. I also thought maybe my phone was defective, so I went through 6 of them until I gave up and went back to my original Touch.My HTC Pro on Sprint easily got to 127F all the time. More than 30 people complained about it too. I guess HTC just doesn't give a damn... It got too hot to hold on regular phone calls. After an hour-long phone call, the battery would be nearly drained, even while plugged into the charger. Radio portion of phone would register 116-127F. I swear I thought the plastic would warp after time. I also thought maybe my phone was defective, so I went through 6 of them until I gave up and went back to my original Touch."
http://forum.ppcgeeks.com/showpost.php?p=750539&postcount=46 quoted here:
"I had this issue last week and though the phone was messed up. When I saw this, I laughed so hard my coworkers thought I was crazy. LOL
I went into a Sprint repair store on the weekend and the representative there informed me that while I'm surfing the internet I shouldn't have the charger plugged in. I noticed that while I'm using the phone as a GPS or just talking on the phone while it's on the charger it heats up. WTF... you can't use and charge your phone at the same time? What a Crock... LOL"
REALLY? WE CAN'T CHARGE AND USE THE PHONE AT THE SAME TIME? IS THAT SO? HMMM..MY POINT EXACTLY.
http://forum.ppcgeeks.com/showpost.php?p=753675&postcount=60 ouch! i know what he means!
Overheating Diamonds (dont know if they are with or without the heatsync, depends on each person's phone)--
http://www.mobiletoday.co.uk/news.aspx?id=39434&fid=150
http://forums.intomobile.com/htc/79159-htc-touch-diamond-overheated-help-please.html
http://www.sprintusers.com/forum/archive/index.php/t-179994.html
SHADOW-
http://www.htcwiki.com/thread/1152436/Shadow+overheating?t=anon
bump because of edit.
ok well today's Monday aka the day I call HTC and attempt to plead my case! Can't believe almost 200 views of the thread and none of you gave any input. Hopefully none of you run into the same problem I'm having!
(keep in mind there was some liquid that snuck under the right side of the screen, BUT MAYBE IT'S BECAUSE THE HEAT MELTED THE SEAL that protects the screen from getting things like rain underneath it).
Ok I called and got this answer:
Pressure point in the middle of the screen caused the rectangle, the liquid on the right side of the screen voids the warranty anyway, we have no way to determine which event happened first.
The tech says that it was clearly caused by a pressure point and was not a battery issue (apparently she did or didn't bring up the overheating battery BEFORE i even mentioned when I called them today, I doubt she did).
Ok so your battery overheats, well I suggest you get a new battery when you get your phone back. (because it's definintely not defective and definitely wouldn't be the reason that 1. the phone warped from the extreme overheating causing the said "pressure point." 2. the overheating may have melted whatever seal that protects the lcd from outside factors like RAIN, thus allowing some liquid to enter the screen)
Many customers read blogs, BUT IT DOESN'T MATTER WHAT THE BLOGS SAY because we work on a case by case basis.
Thanks I'm going to have to call you back.
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Oh hell no.
omg my touch also overheats, thanks for informing
Sorry not very constructive post I know but, .....yet another example of p*ss poor HTC manufacturing.
I'm glad I returned my Diamond to the ebay seller I bought it from here in the UK under the "Sales Of Goods Act". At least here in the UK we have proper laws protecting us against this sort of thing, in America your f*cked.
edit:
(decided to be a little more constructive)
OK here you go for you UK people (at least I can give you an idea). Sales of Goods Act says that a product must be of "merchantable quality" and it must be "fit for purpose". This issue you guys describes falls under both of these.
1 - Merchantable quality: The device must be of sufficient quality for the price i.e. Cars/motorbikes for example are covered under this for 6 six years - ignore warranty, these are pretty much irrelevant when you compare it to the sales of goods act. The same goes for your phone. Now, its unreasonable to expect a phone to last 6 years however, as many people buy phones on an 18month contract its perfectly acceptable to expect the device to last 18 months. IF IT FAILS IN THIS TIME THROUGH A HARDWARE FAULT AND HAS NOT BEEN MISTREATED, you can return it and ask them to repair it at no cost to yourself. If they don't, take them to small claims court. YOU MUST ask them first though.
2 - Fit for purpose: The phone has a GPS and can be charged whilst on. The device is designed to be used as a navigation tool. If you cannot charge the phone AND use the GPS (i.e. car charger/navigation) then it is NOT FIT FOR THE PURPOSE it was designed for. Note, ANY function the phone can perform and was designed to do, no matter how minor, is covered by this act. You have every right to return the phone for a refund if its unable to perform its designed for functions.
Link regarding Sales of Goods Act
Salient points:
• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).<<<=== GPS/Overheating issues
• Aspects of quality include fitness for purpose, freedom from minor defects (this would include your GPS/Charging issue), appearance and finish, durability (you must be able to put the phone to your ear without fear of bending the screen) and safety.
I have used the Sales Of Goods act many times and will continue to. Some examples, I returned my Tdiamond to its ebay seller as it wouldn't play music without skipping. I had an argument with my Aprilia dealer regarding my bike (check sig). They insisted it was out of warranty and they wouldn't repair a fault - I then forced the SHOP to repair it under Sales of Goods.
I urge all UK purchases to look up these rules for yourself and look into this. You ARE covered. Return it to the reseller and give them a chance to resolve. Make manufacturers of sh*tty equipment learn that we will not tolerate it.
Monty I couldn't agree with you more about using the Sale of Goods Act. The attempt at 'distancing' themselves from the products they sell, as well as the arrogance inflicted on consumers, by too many retailers, is appalling.
Still the Depression that's coming is going to sort them out in spades, that's for sure, and the Customer will be returned to their proper place in the hierarchy - the top.
You didn't seriously buy a second Aprilia did you? I do love their designs, but after sorting out a lot of problems with my friends Futura (could have been the best touring bike ever that, if not spoiled by chronically underspec wiring, lack of earthing, stuff like that), I wouldn't touch one with a barge pole.
These days I'm sort of superglued to a Honda Hornet 900 (and a little P'd off that Mr Honda has stopped making it) - the 919 as it is known in the States. Possibly the best allround bike I've ever owned. I'd cheerfully jump on that bike and go anywhere, and know it would get me there and also get me back. Also have an amazing V twin as well - a Honda Bros 650 (Hawk in the States), and a PoS BMW (I'll never buy one of them again).
Happy biking mate.
Ribbit said:
...
Still the Depression that's coming is going to sort them out in spades, that's for sure, and the Customer will be returned to their proper place in the hierarchy - the top.....
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Click to collapse
Indeed... now is the Darwin time for shops and business.... adapt or collapse.
Maybe this is the time companies like HTC who produce "luxury" items that are poorly made will start suffering and well, either adapt or die.
(and yes I did and it has actually been pretty good even though i'm doing 100miles a day!)
My girlfriend has sent her phone back to Vodafone twice now due to overheating.
It gets progressivly worse each time until the phone gets stuck on the "HTC" white screen.
The problem there is that we send it back, They flash it and they send it back as "Working"
If it happens this time I'm going to demand a new phone because I've had enough!
My BlackStone/Touch HD
Have also a newton Ring... But you can´t see it a lot of times.. But sometimes on really strong sun you can see it when you are looking from another angle
Returning your G2x for a replacement, because of the so called "bleeding screen display", "reboot","wifi" and/or "battery" problem is ridiculous. Let me tell you why.
First of all, the "screen bleeding" is common to the G2x, and seems to be a feature tied to it's screen brightness settings. You can do this by downloading the hidden camera app which gives you a blank/black screen display and when it does you'll notice the so called "screen bleed" on both of the upper corners, because the G2x has different levels of brightness and when it drops from the max setting to medium the screen bleed will disappear, and then from their the screen shuts off. I believe the screen was meant to bleed this way on highest brightness setting, and is not a flaw that many think.
Second, the reboot is a bug that can be fixed with a software update. Like any computer sometimes to many processes can lock up the CPU and you need to wait until it can recover itself, the reboot is a feature that happens when the system can't recover the normal way, so this is just a bug that needs to be updated.
Third, I also thought I had the wifi problem since I couldn't connect at home, I downloaded wifi analyzer, and then I realized that I was entering a wrong password. After having entered the right password I now don't have this problem. Maybe ppl who are might try going back and checking to see if they entered the right password to access their wifi.
The battery problem is real, but I believe it can be remedied by doing a few tweaks to the activity of searching for data signals and turning off the radio when it's not needed. The first day I couldn't 8 hours out of the G2x, even just leaving my phone idle without touching it. The battery draining on standby is do to it searching for the data signals, so I remedied this by installing auto airplane mode which turns of data when the screen shuts off and turns it back on when you turn on the screen again. This worked wonders for me, since before when I went to work my phone would be at 30% after an 8 hour shift without me even having used the phone, but with auto airplane mode enabled, after an 8 hour shift I now have 70% battery still left even when I use the phone heavily on my breaks. I'm pretty sure we can get more hours of usage from the phone by tweaking the programs on it.
Ok finally and this is the biggest reason not to keep returning the phone for a new replacement. My last phone from Tmobile was the HTC Shadow which I just upgraded to this G2x, the battery was crap, just like this one, it did have a wifi problem but there was really no lcd problems until later. Let me explain why. You see back then (4 years ago) Tmobile did not charge for shipping out a new replacement, but many of us Shadow owners abused the system, by always asking for a replacement phone within our 1 year warranty. I myself am guilty of trading my shadow in for more than 11 replacements within the year, even though it was in good shape and had no problems. I just wanted a "mint" condition one, but as the year went on and I got the 7th, 8th, 9th etc replacement, the quality of the Shadow was downgraded. The newer batch of Shadows had a noticeable downgrade in the lcd and build, and for the very first time, Tmobile actually said they'd have to charge a $10 shipping fee. I don't doubt that this new policy was because we Shadow owners we're abusing the system and sending in our functional handset for a replacement, just to have a mint condition one. I used to go to a Shadow forum where all the members were returning there's many times for a replacement just like how this forum community seems to be doing.
Now if we understand this history, then looking at how many G2x owners already sent their functional, albeit "buggy" G2x handsets in for a new replacement, I guarantee you that the next couple batches of G2x will be of lower quality and Tmobile might even up the cost for an exchange or add additional fees by changing their return policy because of the perceived abuse. Make no mistake, Tmobile and LG are losing a ton of money for each new G2x being returned for another one, when the "problems" are minor or actually probably a feature (screen bleed) or bug (reboot, wifi).
I'm putting this out there, because I find that this is a solid high powered phone that just needs to work out the bugs with updates to the software, but if we keep making Tmobile or LG lose money on this model, then they'll cease production on the phone and just refurbish those handsets that were sent in for a replacement, maybe with lower quality parts, and use those to replace our G2x in the future, when they really DO need to be replaced within the coming year.
How about making bullet points, and keeping these massive paragraphs short.
So, you're a T-Mobile employee that has been sitting on this account for 4 years?
ETA: Most of the issues you've outlined are in fact just growing pains/glitches that will eventually be corrected. However, the light bleed issue is one of very poor quality control or defective manufacturing techniques. It does not only happen on high brightness, and it is unacceptable for a high end device from a name brand maker. LG seems to be having some serious issues with their IPS panels, not just in the G2x but also on the panels the make for some of the iPads. We have not heard the last of this problem, and I suspect it will cost LG a bundle in the end, both in terms of money and reputation.
@bighulk666 After typing this out, I was not about to spend another hour editing it. As long as I've articulated my thougts, it's good enough.
@spyvie This is my second G2x, since I made a mistake with the first one. I bought the first one at the Tmobile store which was an upgrade and came out to $286, I then found out I could have gotten it for $125 at another subcontracted cell phone dealer, and that's why I returned the first one. But the first one had the same light bleed, in the same 2 upper corners as the one I have now. Also most if not all G2x owners are reporting this so called screen bleed so I'm sure it was probably manufactured this way on purpose, but if it is a flaw, it's very minor. It's like returning a brand new car you just bought because you notice a 1 inch scratch on the paint job.
LG and T-Mobile both have acknowledged that this is a mfg defect. I have two emails from LG confirming this.
Adjusting the brightness to maximum only enhances the "problem". I doubt LG meant for it to be a "feature".
jacob808 said:
@bighulk666 After typing this out, I was not about to spend another hour editing it. As long as I've articulated my thougts, it's good enough.
@spyvie This is my second G2x, since I made a mistake with the first one. I bought the first one at the Tmobile store which was an upgrade and came out to $286, I then found out I could have gotten it for $125 at another subcontracted cell phone dealer, and that's why I returned the first one. But the first one had the same light bleed, in the same 2 upper corners as the one I have now. Also most if not all G2x owners are reporting this so called screen bleed so I'm sure it was probably manufactured this way on purpose, but if it is a flaw, it's very minor. It's like returning a brand new car you just bought because you notice a 1 inch scratch on the paint job.
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No, it's like returning a brand new car you just bought because there is a one inch crack in 2 or 3 corners of the windshield. Under certain conditions the cracks genuinely impede your view of the road, and replacing the windshield is impossible or would cost more than the car is worth.
jacob808 said:
@bighulk666 After typing this out, I was not about to spend another hour editing it. As long as I've articulated my thougts, it's good enough.
@spyvie This is my second G2x, since I made a mistake with the first one. I bought the first one at the Tmobile store which was an upgrade and came out to $286, I then found out I could have gotten it for $125 at another subcontracted cell phone dealer, and that's why I returned the first one. But the first one had the same light bleed, in the same 2 upper corners as the one I have now. Also most if not all G2x owners are reporting this so called screen bleed so I'm sure it was probably manufactured this way on purpose, but if it is a flaw, it's very minor. It's like returning a brand new car you just bought because you notice a 1 inch scratch on the paint job.
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I sure hope your field of work doesn't include QA.
However, I believe every QA department in any company would love to have customers like you.
mikett26 said:
I sure hope your field of work doesn't include QA.
However, I believe every QA department in any company would love to have customers like you.
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Okay maybe G2x has some minor problems, the whole point I'm trying to make with the thread is that the more people who keep returning a fairly brand new out of the box G2x just hoping they'll recieve a "perfect" one, is gonna make Tmobile and LG lose alot of money on this phone that has a lot of potential, and that will force them to cut their losses and drop this phone all together without even giving it a chance.
I'm telling what I witnessed with this same situation happening with the Tmobile Shadow. Tmobile had a great return and exchange policy until the Shadow community abused it, since then they changed it and now it costs shipping and your noted on their system for each time you do a return or exchange marking you as a "problem" customer, that they'll now give you the "run arounds" and make it more difficult for you to get an exchange or return. And as for the phone, because of all the complaints and returns, they'll just cease production on it and just use the rest of the stock for exchanges, when that runs out quick, they'll give you low quality refurbished ones. It's just gonna be a lose situation for all the G2x owners who want to make this phone succeed.
jacob808 said:
Okay maybe G2x has some minor problems, the whole point I'm trying to make with the thread is that the more people who keep returning a fairly brand new out of the box G2x just hoping they'll recieve a "perfect" one, is gonna make Tmobile and LG lose alot of money on this phone that has a lot of potential, and that will force them to cut their losses and drop this phone all together without even giving it a chance.
I'm telling what I witnessed with this same situation happening with the Tmobile Shadow. Tmobile had a great return and exchange policy until the Shadow community abused it, since then they changed it and now it costs shipping and your noted on their system for each time you do a return or exchange marking you as a "problem" customer, that they'll now give you the "run arounds" and make it more difficult for you to get an exchange or return. And as for the phone, because of all the complaints and returns, they'll just cease production on it and just use the rest of the stock for exchanges, when that runs out quick, they'll give you low quality refurbished ones. It's just gonna be a lose situation for all the G2x owners who want to make this phone succeed.
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I think this should've been your OP, shorter and straight to the point. I agree with you on the refurb replacement if T-Mobile runs out of stock, because LG actually told me to go read the G2x manual as it specifically states that if they can't repair a defect (that is totally their fault mind you) then they can only exchange it for a refurb and not a brand new phone.
Personally after my experience with LG's customer service department I will probably not buy another LG product that carries a premium price tag.
This thread reeks of desperation. Describing the threat of a possible doomsday scenario where T-Mobile completely drops support for the phone unless customers are loyal and compliant only increases the chance I will return my G2x.
The battery issue is just that an issue. My first g2x got at most 8hrs of standby and a little use. But my 2nd and 3rd are pushing 16hrs with moderate use, everything left on and screen at 100%.
The point is for $500 I shouldn't be forced to turn things off to get at least a half day of battery on it.
As for your idea of just accepting how else is LG and T-Mobile going to acknowledge this phone has issues and their paying customers won't stand for it.
Sent from my LG-P999 using XDA App
jacob808 said:
I believe the screen was meant to bleed this way on highest brightness setting, and is not a flaw that many think.
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I lol'd. stop reading after that.
xdmds said:
I lol'd. stop reading after that.
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You should keep reading... this guy obviously works for T-Mo and his message is a little alarming.
jacob808 said:
Okay maybe G2x has some minor problems, the whole point I'm trying to make with the thread is that the more people who keep returning a fairly brand new out of the box G2x just hoping they'll recieve a "perfect" one, is gonna make Tmobile and LG lose alot of money on this phone that has a lot of potential, and that will force them to cut their losses and drop this phone all together without even giving it a chance.
I'm telling what I witnessed with this same situation happening with the Tmobile Shadow. Tmobile had a great return and exchange policy until the Shadow community abused it, since then they changed it and now it costs shipping and your noted on their system for each time you do a return or exchange marking you as a "problem" customer, that they'll now give you the "run arounds" and make it more difficult for you to get an exchange or return. And as for the phone, because of all the complaints and returns, they'll just cease production on it and just use the rest of the stock for exchanges, when that runs out quick, they'll give you low quality refurbished ones. It's just gonna be a lose situation for all the G2x owners who want to make this phone succeed.
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I told you this would happen with all the unneccessary returns and exchanges because yall choose to dwell on a tiny imperfection such as the "screen" bleed which is a commonality on LCD screens, even high end computers have it, and now we see the G2x already being given away for free, a sign that Tmobile is just trying to cut their losses and make a buck with contracts on this model. I won't post the links of where you can find it dirt cheap and even free, but I'm pretty sure many on this forum already know, and I can guarantee that it was because of all the exchanges and returns. But what really get's under my skin is the change in policy for restocking fees. Again it can't be a coincidence that it recently changed especially with all the G2x returns/exchanges being posted all over the net. Here's news on the new return/restock policy :/
http://www.tmonews.com/2011/05/t-mobile-changing-restocking-fees-now-based-on-device/
@jacob808
First of all many people return the device BC you walk into a store and many of the reps have no info but .. lets do a factory reset... and when that wont work they just tell u to exchange it ... that's what happen to me.
Second if Tmobile is marking ur account for other future reps to just give u run around just BC u complaint that ur phone that u paid 500 Buck for or secured them a 99.99 monthly bill for the next 2 year that's illegal as its fishing.... sorry if I expect to get what I pay for...
I have bought mytouch 4g,vibrant,HD 7, g2, touch pro 2 all full retail price and NEVER had a bleed.
Reboot ANYTHING I've had Tmobile for over 7 years an never file a complaint or problem till now so its a problem
MOST IMPORTANT IF LCD BLEED WAS SO COMON THEN Y IS THIS THE ONLY PHONE WITH A TON OF THREAD JUST ABOUT LCD BLEED... U DONT SEE A MYTOUCH,VIBRANT,SGS4G, IPHONE4 .... THEREADS WITH LCD BLEED
Sent from my LG-P999 using XDA App
martinchavez90 said:
MOST IMPORTANT IF LCD BLEED WAS SO COMON THEN Y IS THIS THE ONLY PHONE WITH A TON OF THREAD JUST ABOUT LCD BLEED... U DONT SEE A MYTOUCH,VIBRANT,SGS4G, IPHONE4 .... THEREADS WITH LCD BLEED
Sent from my LG-P999 using XDA App
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Vibrant doesn't use an LCD. Moot point.
Couldn't resist haha
I don't understand the loyalty some people are having to a hunk of plastic. It's a prime example cognitive dissonance over a $500 purchase. It's a flawed phone, regardless of whether it's hardware or software flaws.
Since I left it for another phone, I haven't had to make a single excuse for my new phone. That's what $500 should buy you, the happiness of not having to give excuses as to why your phone does this or that or why you have to turn this off for that to work, etc.
imo, if the unit has issues, which it does LG should just man up and fix it, those that got early failed unit, should get replacements
I paid full retail for mine, and tried to get a replacement, and they acted like they had never heard of any of the issues.
Tmobile is a good company customer service wise, but the early batches were just not up to par for $500 electronics
and that new $50 restocking fee for smartphones is also not very cool also
I wish I had the luck like some of the people here who were able to trade in two and three phones till they got a good one
Amd4life said:
imo, if the unit has issues, which it does LG should just man up and fix it, those that got early failed unit, should get replacements
I paid full retail for mine, and tried to get a replacement, and they acted like they had never heard of any of the issues.
Tmobile is a good company customer service wise, but the early batches were just not up to par for $500 electronics
and that new $50 restocking fee for smartphones is also not very cool also
I wish I had the luck like some of the people here who were able to trade in two and three phones till they got a good one
Click to expand...
Click to collapse
I got a replacement when the "factory reset" would not solve the problem (problem with stock camera and EB leaked GB generic camera - dark photos without constantly upping the white balance and very dark screen on barcode scanner and other similar apps).
However, I am now going to return the new unit, as I got the original going OK, and reinstalling some apps like purchased GPS program is a hassle,, and the original unit is only 1 month old. The issues with other scanner apps may be an issues with the unit (same on replacement), but they all work OK on EB 1.0.4 so going to stay with it.
Wish I could ship off to someone who really needs it, but am running up against their 7 day return policy (tomorrow it has to be shipped). It also came with a prepaid UPS sticker for the return.
gaww said:
I got a replacement when the "factory reset" would not solve the problem (problem with stock camera and EB leaked GB generic camera - dark photos without constantly upping the white balance and very dark screen on barcode scanner and other similar apps).
Click to expand...
Click to collapse
This is actually a known issue involving the brightness level. If set wrong, it causes apps that use the camera to look dark.
SHORT STORY (can be omitted skip to questions):
Well I'm at the point of getting ready to take the charge in for service. It seems I have a termination problem on the main board. My phone shuts off randomly not ROM related but actual hardware (if i bump it it turns off). My battery and phone contacts are clean and making solid contact with each other as well. This brings me to my next observatory task of opening the phone. While I was open in the phone I noticed there was 4 cracks on my chrome rim (probably due to the 10ft drop to solid concrete, just a after thought). So there was no way to take it apart without fully destroying the rim. Which was upsetting because i was looking forward to seeing the beast and trying to solder it back together and\or look into a intuitive\ revolutionary (as apple would put it) way to fix the backlights brightness. Kinda all bummed out and stuff I tried to put the screws back and who would have thunk you had to shrink ray your hands so you could hold the screws. Well trying it with all fat chode like fingers I screw managed to slip from my grasp. It bounce on my hard floor a couple times, followed by that awkward silence where you know should have been a bounce and your still waiting to hear it, but nothing. O.0 So now I am missing a screw...
To the point questions\ concerns:
1. Can I bring this to tech support to ultimately get a refurb (huh), with out a screw? Or do I have to take my sammy Rogue (yea that "feature" phone) apart and steal one of it's screw and paint it black (there is a little difference in the screw probably will strip the phone).
2. Beside the obvious return to stock and PIT blah blah blah. Is there anything I need to do? Like trim my memory card b\c of the folders that say ROMS,KERNELS,MODs, etc... I don't plan on giving the card to them unless they ask for it.
3. I should probably mention, that the battery is starting to get so hot i cant hold it sometimes. and have to take it out and find some kind of heat sink to cool it. This has happened mainly when charging but has happened when idling and on stand by too.
4. should I call them or take it in? Which would prove better results in getting a refurbished or new phone? (either way I don't expect much from these sexist bastards that can't appreciate a good looking male, seems like you need to have some boobs and a nice ass to get new phones from VW)
5. chances in switching phones? I love the charge. (even though there aren't many roms\tweaks, the developers that have past through have been outstanding, even when some of them didn't have a charge) I don't love the fact I paid full released price and 2 weeks later it is $200 cheaper and they pretty much decided they don't love us (although GB and talk of ics is nice) I'm sure verizon very much wants to abort the charge.
Call verizon. Explain to them your situation. Let them know your phone is constantly rebooting. You've tried checking battery, hard reseting device, and everything else you could think of. Ask for a warranty replacement as you were given a defective device.
Sent from my SCH-I510 using XDA
Are you out of your 1 year manufactures warranty?
and as for question 4 i would just call...forget takin it in..just tell them you dont have the time..they should send one if your still within your 1 years manufacture warranty that is...
You just call Verizon and give them a reason where they can't help to fix over the phone, they will give you a replacement. In my case, I think something wrong with my phone cause it drain battery like crazy and I just want another one. I told them the screen is not respond to my touch anymore. I have to hit 4/5 times before it registered. That's it I got a new one.
I believe it still is within the manufactures first year. I got it just before we lost unlimited data. I guess I will call them then.
scarygood536 said:
I believe it still is within the manufactures first year. I got it just before we lost unlimited data. I guess I will call them then.
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Thats your best bet. Im sure they'll ship you a new device. Keep us posted.
Sent from my SCH-I510 using XDA
scarygood536 said:
I believe it still is within the manufactures first year. I got it just before we lost unlimited data. I guess I will call them then.
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Yeah for sure..Call ASAP before you get the update with the diagnostic tool.. Then they can say no there is nothing wrong on their end and not send you one. Just call and complain about the phone rebooting randomly (and cant create the problem, it just happens) and that you want them to send you another cause you didnt pay $$$ for a device to do this blah blah blah... then say you tired factory wipe and everything and your fed up and want a replacement...shouldnt be a problem at all...and again if they say go to the store tell them to PISS OFF you dont have the time for that..let us kno how it turns out
scarygood536 said:
usually when i call verizon they say we cant do anything b\c you are not the account holder regardless if the account holder is sitting next to me and i know their SSN#, account info, any other personal id... I will try tomorrow after work b\c i'm too tired to put up with b\s after work and i'll probably get a camel jocky for my representative
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Dude you're funny. I hope you get your replacement. Oh and I think any SD card would do.
Sent from my Kindle Fire using xda premium
scarygood536 said:
usually when i call verizon they say we cant do anything b\c you are not the account holder regardless if the account holder is sitting next to me and i know their SSN#, account info, any other personal id... I will try tomorrow after work b\c i'm too tired to put up with b\s after work and i'll probably get a camel jocky for my representative
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lol..call in to Verizon (611) and tell them that you (your name) need to added to the account and create a password for the account..i am not the primary account holder on my ****, my mom is. So I had my name put on the account and had a password created so now reps ask for the pass i give it to them and we move on to the problem...
EDIT:if they still give you a problem about adding a name then have the primary caller call 611 and tell them to add your name so you dont have to go thru stuff like this..
jager420 said:
lol..call in to Verizon (611) and tell them that you (your name) need to added to the account and create a password for the account..i am not the primary account holder on my ****, my mom is. So I had my name put on the account and had a password created so now reps ask for the pass i give it to them and we move on to the problem...
EDIT:if they still give you a problem about adding a name then have the primary caller call 611 and tell them to add your name so you dont have to go thru stuff like this..
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Click to collapse
Lol for me my dad is the account holder but he doesn't know how to do anything so I am the account manager. On their website it says that the account manager has full access to the account, so you could just log into the primary's My Verizon and make yourself a manager.
scarygood536 said:
While I was open in the phone I noticed there was 4 cracks on my chrome rim (probably due to the 10ft drop to solid concrete, just a after thought). So there was no way to take it apart without fully destroying the rim....So now I am missing a screw...
Click to expand...
Click to collapse
So, you dropped your phone on concrete with enough force to damage the internals (which I'm guessing is the cause of all the problems), disassembled it and lost a screw in the process, and now you want to try and get a replacement under warranty due to manufacturer's defect?
Good luck. Just don't be surprised when they back charge you for the cost of the device when they realize you've exchanged a phone you've destroyed. You've voided the warranty several times over so they've got plenty of cause to hit you with an out of warranty fee.
Oh my..
charlie_c said:
So, you dropped your phone on concrete with enough force to damage the internals (which I'm guessing is the cause of all the problems), disassembled it and lost a screw in the process, and now you want to try and get a replacement under warranty due to manufacturer's defect?
Good luck. Just don't be surprised when they back charge you for the cost of the device when they realize you've exchanged a phone you've destroyed. You've voided the warranty several times over so they've got plenty of cause to hit you with an out of warranty fee.
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Ha.. I did that once. I kicked the grapefruit juice out of my box they sent my phone to me in and so I was like, why did you send me a busted up box with a phone that doesn't work?? They were very polite about the exchange (of course, this was only like the third day I'd had it). I went to church after so I think it all evens out.
cliMAKtic said:
Ha.. I did that once. I kicked the grapefruit juice out of my box they sent my phone to me in and so I was like, why did you send me a busted up box with a phone that doesn't work?? They were very polite about the exchange (of course, this was only like the third day I'd had it). I went to church after so I think it all evens out.
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Lol, my friend got an old out of warranty second hand PS2 replaced by writing to Sony and pretending to be a very upset 12 year old. These things do work sometimes
charlie_c said:
So, you dropped your phone on concrete with enough force to damage the internals (which I'm guessing is the cause of all the problems), disassembled it and lost a screw in the process, and now you want to try and get a replacement under warranty due to manufacturer's defect?
Good luck. Just don't be surprised when they back charge you for the cost of the device when they realize you've exchanged a phone you've destroyed. You've voided the warranty several times over so they've got plenty of cause to hit you with an out of warranty fee.
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I dropped my phone maybe 6 months ago, no apparent damage (internal or external) phone still worked great. At the time of the drop the phone was in a case. I'm not really sure how those cracks got on the outside of my phone but my screen is in perfect condition.. I never even disassembled any of it I got all the screws out and saw that if i tried to take it apart further i would have bigger problems, so I put back the screws and one fell out of my hands. I also found the screw, which managed to bounce onto a shelf of my bookshelf. So my charge works, just has a loose connection somewhere. Not surprising seeing how I work a construction job. The phone doesn't look that bad at all it looks barely beat up, besides the small cracks in the rim which you wouldn't know unless you really studied it. There should be no reason to back charge me anything.
cliMAKtic said:
Ha.. I did that once. I kicked the grapefruit juice out of my box they sent my phone to me in and so I was like, why did you send me a busted up box with a phone that doesn't work?? They were very polite about the exchange (of course, this was only like the third day I'd had it). I went to church after so I think it all evens out.
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i have to go to church for weeks to make up for some girls I've "dated". I hope i can even that out too. Verizon screws us enough, time to give a little back
scarygood536 said:
I dropped my phone maybe 6 months ago, no apparent damage (internal or external) phone still worked great. At the time of the drop the phone was in a case. I'm not really sure how those cracks got on the outside of my phone but my screen is in perfect condition.. I never even disassembled any of it I got all the screws out and saw that if i tried to take it apart further i would have bigger problems, so I put back the screws and one fell out of my hands. I also found the screw, which managed to bounce onto a shelf of my bookshelf. So my charge works, just has a loose connection somewhere. Not surprising seeing how I work a construction job. The phone doesn't look that bad at all it looks barely beat up, besides the small cracks in the rim which you wouldn't know unless you really studied it. There should be no reason to back charge me anything.
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Yeah I wouldn't worry about it at all since there's no major damage on the outside of the device...you should be fine
cliMAKtic said:
Ha.. I did that once. I kicked the grapefruit juice out of my box they sent my phone to me in and so I was like, why did you send me a busted up box with a phone that doesn't work?? They were very polite about the exchange (of course, this was only like the third day I'd had it). I went to church after so I think it all evens out.
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charlie_c said:
Lol, my friend got an old out of warranty second hand PS2 replaced by writing to Sony and pretending to be a very upset 12 year old. These things do work sometimes
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People complain about the cost of everything going up, and this is precisely the reason why insurance and other services go up in price. The replacement devices aren't free, and the cost of replacement has to be made up somehow. Congratulations for feeling good about dicking over the honest people in society.
imnuts said:
People complain about the cost of everything going up, and this is precisely the reason why insurance and other services go up in price. The replacement devices aren't free, and the cost of replacement has to be made up somehow. Congratulations for feeling good about dicking over the honest people in society.
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Hey, I don't condone it and it's nothing I've done myself, but people that rationalize that kind of behavior don't understand the harm of it probably. Kind of like SUV drivers that complain when gas prices go up...
imnuts said:
People complain about the cost of everything going up, and this is precisely the reason why insurance and other services go up in price. The replacement devices aren't free, and the cost of replacement has to be made up somehow. Congratulations for feeling good about dicking over the honest people in society.
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Right on the money. People blame the companies over rising prices but they don't realize that profits stay about the same. Kind of like what is driving up medical costs... Frivolous lawsuits by butthurt idiots.
Sent from my handheld Linux computer using electromagnetic radiation.
I don't mind using my warranty, I paid for because I knew my phone would break all my phones, except my samsung phones, stopped working before i even put them through the rigorous days on a construction job. I rather spend the down payment on it than having to buy a new phone full price. I've been dicked by verizon (ex. buying replacement phones a couple months after getting a paid replacement) though so i don't feel bad getting a new device for free.
i don't deny people getting phones for free just to get new ones is wrong and screws over the honest people, but verizon in my eyes, while being a loyal customer for about a decade or so, hasn't been really that honest of a company. Like the whole data plan needed phones. My mom and sister both had the same phone, one need a data the other didn't (due to the timing of when they got the phones)... All the phone had was verizons "mobile web" on EVDO pretty usless itself. But the data plan was forced upon one of them for profit gainsb(data was even blocked on our account at the time). This doesn't even include the trying to charge to transfer contacts and bs fee's fee's. If Big Red didn't have all the members and didn't get the best signal in my area i'd be on a different carrier.
i dropped my phone last night and now i have an ugly bezel chip in a few places. lucky thats all it was. is there anywaybto repair it or will at&t help me out at all? my eyes go directly to the damage and it bugs me rotten!
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sikalb said:
i dropped my phone last night and now i have an ugly bezel chip in a few places. lucky thats all it was. is there anywaybto repair it or will at&t help me out at all? my eyes go directly to the damage and it bugs me rotten!
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
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If you have AT&T insurance you'll have to pay a $200 deductible. It's an eye sore but that's just it, an eye sore so there's not much to be done. Could possibly buy a new frame for it if you wanna invest the time and money. It would be a little cheaper too that route.
On the bright side it shows the durability of the phone, if all that you got was some dented in polycarbonate then consider yourself lucky heheh.
Thermalwolf said:
If you have AT&T insurance you'll have to pay a $200 deductible. It's an eye sore but that's just it, an eye sore so there's not much to be done. Could possibly buy a new frame for it if you wanna invest the time and money. It would be a little cheaper too that route.
On the bright side it shows the durability of the phone, if all that you got was some dented in polycarbonate then consider yourself lucky heheh.
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would i be right if i assumed buying insurance now would be much to late?
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sikalb said:
would i be right if i assumed buying insurance now would be much to late?
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Buying insurance now and then submitting a claim would constitute insurance fraud.
Might be cheaper to buy a case. It should cover up most of the bezel.
ATT is easy to get over, you just need to get the right representative.
I have had many problems with phones over the years. The thing i learned about att is that you can get anything you want out of them if you try, and, never pay for a new phone. When i get an annoying scratch/crack on my screen, all i do is call up att and tell them my phone is constantly freezing up. Dont go to the store, do it over the phone. Tell them it freezes up when you do a certain thing. If they ask you if the phone is rooted, the obvious answer is no. They will tell you to do a factory reset, which you can do it if you want, or just play along and say you are doing a factory reset (you dont actually need to do it, just say you are) when they ask you if the problem is fixed say no it is not fixed, it froze when the phone boot up. they will ask you if the phone has physical damage, you can answer just normal wear and ear or say no, i use a case. They will tell you they will replace the phone and you need to return the old phone, if they see any cracks/water damage they say they will charge you. I would not get scared. I must have done this over 15 times over the year and they have never ever charged me for a scratch or crack when i return the phone. I have never had water damage but from what i have heard, they do get some people on the water damage, so i would advise against this if you have water damage. Also, whenever you get an upgrade, use this method before upgrading your phone, this way you can sell it for more when you upgrade. You should always make money on an upgrade. The high end phones cost around $200 for upgrade, and by the time you are getting the next upgrade, you can sell the old phone for more than the upgrade price usually.
BTW: if the rep on the phone does not want to help you, or seems like a jerk, just say okay, hang up, call back and tell the new rep that the last rep hung up on you bc she seemed confused, they will feel inclined to help you more.
crammer04 said:
BTW: if the rep on the phone does not want to help you, or seems like a jerk, just say okay, hang up, call back and tell the new rep that the last rep hung up on you bc she seemed confused, they will feel inclined to help you more.
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That's not a good idea. A customer service rep would never hang up on a customer. And any other customer service rep would know that. If you told them that, they would see right through you.
mattdm said:
That's not a good idea. A customer service rep would never hang up on a customer. And any other customer service rep would know that. If you told them that, they would see right through you.
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Not necessarily. They always feel bad and it works. Ill start off with something like i would appreciate if you can help me, im very frustrated i spent an hour on the phone just now with a rep and it finally seemed like he was going to fix the problem and then he either hung up, or we got disconnected... Works like a charm.
They hang up on you.. happened to me a few times.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4 Beta
instead of trying to scam the system, how about you either (1) replace the bezel or (2) use a case and you wont see the damage anymore...after all, you DID drop it to no one else's fault but your own.
crammer04 said:
I have had many problems with phones over the years. The thing i learned about att is that you can get anything you want out of them if you try, and, never pay for a new phone. When i get an annoying scratch/crack on my screen, all i do is call up att and tell them my phone is constantly freezing up. Dont go to the store, do it over the phone. Tell them it freezes up when you do a certain thing. If they ask you if the phone is rooted, the obvious answer is no. They will tell you to do a factory reset, which you can do it if you want, or just play along and say you are doing a factory reset (you dont actually need to do it, just say you are) when they ask you if the problem is fixed say no it is not fixed, it froze when the phone boot up. they will ask you if the phone has physical damage, you can answer just normal wear and ear or say no, i use a case. They will tell you they will replace the phone and you need to return the old phone, if they see any cracks/water damage they say they will charge you. I would not get scared. I must have done this over 15 times over the year and they have never ever charged me for a scratch or crack when i return the phone. I have never had water damage but from what i have heard, they do get some people on the water damage, so i would advise against this if you have water damage. Also, whenever you get an upgrade, use this method before upgrading your phone, this way you can sell it for more when you upgrade. You should always make money on an upgrade. The high end phones cost around $200 for upgrade, and by the time you are getting the next upgrade, you can sell the old phone for more than the upgrade price usually.
BTW: if the rep on the phone does not want to help you, or seems like a jerk, just say okay, hang up, call back and tell the new rep that the last rep hung up on you bc she seemed confused, they will feel inclined to help you more.
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So what you're saying is, you're a scammer? NO seriously, that's flat out wrong dude! You're the reason why AT&T makes it hard for everyone else to file valid claims.
Very ironic how well your name rhymes with scammer
I wrecked my new car last night. I didn't have insurance.
Maybe I should go back to Honda and see if they will fix it for free because it was my fault:cyclops::good:
Just buy a case.. it should cover the uglies
Go to squaretrade.com and buy a phone insurance, and then file for insurace replacement.
Sent from my SAMSUNG-SGH-I337 using xda premium
To all those suggesting fraud, this is the most important definition you could possibly memorize. It will change your life.
in·teg·ri·ty [in-teg-ri-tee]
noun
1.
adherence to moral and ethical principles; soundness of moral character; honesty
mattdm said:
That's not a good idea. A customer service rep would never hang up on a customer. And any other customer service rep would know that. If you told them that, they would see right through you.
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I have had reps hang up or the called dropped out which I find hard to believe as I was on a land line calling them and it upset me because I would be on hold for 30 minutes to get somebody and talk to them for 5 mins and then bam hung up.
sabre31 said:
I have had reps hang up or the called dropped out which I find hard to believe as I was on a land line calling them and it upset me because I would be on hold for 30 minutes to get somebody and talk to them for 5 mins and then bam hung up.
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I work in a call center for the a major insurance company, and people that give me attitude are the ones that have the most chances of getting the line cut, if you know what i mean. We are humans, we try to help you, but if you're impolite, aggressive and think we are your servants, then go ***** yourself and solve your own problems. I'm not saying thats your case, i'm saying about 2-3% of people think that are those are the people that leave dissatisfied. There is always room for litigation resolution, but it has to be done right, if not, we wont help you just like we know we could. I often purposely don't want to help client to my full extent when they give me attitude, and on the other side, i can go far out of my power to help a client that is nice and polite. Now that you know that, i hope it will make the right call. Polite and persistant is much easier to help then impolite and persistant
polish_pat said:
I work in a call center for the a major insurance company, and people that give me attitude are the ones that have the most chances of getting the line cut, if you know what i mean. We are humans, we try to help you, but if you're impolite, aggressive and think we are your servants, then go ***** yourself and solve your own problems. I'm not saying thats your case, i'm saying about 2-3% of people think that are those are the people that leave dissatisfied. There is always room for litigation resolution, but it has to be done right, if not, we wont help you just like we know we could. I often purposely don't want to help client to my full extent when they give me attitude, and on the other side, i can go far out of my power to help a client that is nice and polite. Now that you know that, i hope it will make the right call. Polite and persistant is much easier to help then impolite and persistant
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I hear you I am not rude as I used to work in retail a long while ago but I think some reps are faced with a tough problem they don't know how to handle and simply kill the line or its close to them leaving as their shift is up.
Sent from my LG-E980 using xda premium
XxSHaDoWxSLaYeRxX said:
They hang up on you.. happened to me a few times.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4 Beta
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Impressive. I could barely use a phone, let alone call customer service when I was in 8th grade.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
the only reason i asked is because i was told i could buy the insurance within the 30 day period of receiving it. never did i imply i wanted to 'scam' the system.
crammer04 said:
I have had many problems with phones over the years. The thing i learned about att is that you can get anything you want out of them if you try, and, never pay for a new phone. When i get an annoying scratch/crack on my screen, all i do is call up att and tell them my phone is constantly freezing up. Dont go to the store, do it over the phone. Tell them it freezes up when you do a certain thing. If they ask you if the phone is rooted, the obvious answer is no. They will tell you to do a factory reset, which you can do it if you want, or just play along and say you are doing a factory reset (you dont actually need to do it, just say you are) when they ask you if the problem is fixed say no it is not fixed, it froze when the phone boot up. they will ask you if the phone has physical damage, you can answer just normal wear and ear or say no, i use a case. They will tell you they will replace the phone and you need to return the old phone, if they see any cracks/water damage they say they will charge you. I would not get scared. I must have done this over 15 times over the year and they have never ever charged me for a scratch or crack when i return the phone. I have never had water damage but from what i have heard, they do get some people on the water damage, so i would advise against this if you have water damage. Also, whenever you get an upgrade, use this method before upgrading your phone, this way you can sell it for more when you upgrade. You should always make money on an upgrade. The high end phones cost around $200 for upgrade, and by the time you are getting the next upgrade, you can sell the old phone for more than the upgrade price usually.
BTW: if the rep on the phone does not want to help you, or seems like a jerk, just say okay, hang up, call back and tell the new rep that the last rep hung up on you bc she seemed confused, they will feel inclined to help you more.
Click to expand...
Click to collapse
**** move