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returning for a replacement

Returning your G2x for a replacement, because of the so called "bleeding screen display", "reboot","wifi" and/or "battery" problem is ridiculous. Let me tell you why.
First of all, the "screen bleeding" is common to the G2x, and seems to be a feature tied to it's screen brightness settings. You can do this by downloading the hidden camera app which gives you a blank/black screen display and when it does you'll notice the so called "screen bleed" on both of the upper corners, because the G2x has different levels of brightness and when it drops from the max setting to medium the screen bleed will disappear, and then from their the screen shuts off. I believe the screen was meant to bleed this way on highest brightness setting, and is not a flaw that many think.
Second, the reboot is a bug that can be fixed with a software update. Like any computer sometimes to many processes can lock up the CPU and you need to wait until it can recover itself, the reboot is a feature that happens when the system can't recover the normal way, so this is just a bug that needs to be updated.
Third, I also thought I had the wifi problem since I couldn't connect at home, I downloaded wifi analyzer, and then I realized that I was entering a wrong password. After having entered the right password I now don't have this problem. Maybe ppl who are might try going back and checking to see if they entered the right password to access their wifi.
The battery problem is real, but I believe it can be remedied by doing a few tweaks to the activity of searching for data signals and turning off the radio when it's not needed. The first day I couldn't 8 hours out of the G2x, even just leaving my phone idle without touching it. The battery draining on standby is do to it searching for the data signals, so I remedied this by installing auto airplane mode which turns of data when the screen shuts off and turns it back on when you turn on the screen again. This worked wonders for me, since before when I went to work my phone would be at 30% after an 8 hour shift without me even having used the phone, but with auto airplane mode enabled, after an 8 hour shift I now have 70% battery still left even when I use the phone heavily on my breaks. I'm pretty sure we can get more hours of usage from the phone by tweaking the programs on it.
Ok finally and this is the biggest reason not to keep returning the phone for a new replacement. My last phone from Tmobile was the HTC Shadow which I just upgraded to this G2x, the battery was crap, just like this one, it did have a wifi problem but there was really no lcd problems until later. Let me explain why. You see back then (4 years ago) Tmobile did not charge for shipping out a new replacement, but many of us Shadow owners abused the system, by always asking for a replacement phone within our 1 year warranty. I myself am guilty of trading my shadow in for more than 11 replacements within the year, even though it was in good shape and had no problems. I just wanted a "mint" condition one, but as the year went on and I got the 7th, 8th, 9th etc replacement, the quality of the Shadow was downgraded. The newer batch of Shadows had a noticeable downgrade in the lcd and build, and for the very first time, Tmobile actually said they'd have to charge a $10 shipping fee. I don't doubt that this new policy was because we Shadow owners we're abusing the system and sending in our functional handset for a replacement, just to have a mint condition one. I used to go to a Shadow forum where all the members were returning there's many times for a replacement just like how this forum community seems to be doing.
Now if we understand this history, then looking at how many G2x owners already sent their functional, albeit "buggy" G2x handsets in for a new replacement, I guarantee you that the next couple batches of G2x will be of lower quality and Tmobile might even up the cost for an exchange or add additional fees by changing their return policy because of the perceived abuse. Make no mistake, Tmobile and LG are losing a ton of money for each new G2x being returned for another one, when the "problems" are minor or actually probably a feature (screen bleed) or bug (reboot, wifi).
I'm putting this out there, because I find that this is a solid high powered phone that just needs to work out the bugs with updates to the software, but if we keep making Tmobile or LG lose money on this model, then they'll cease production on the phone and just refurbish those handsets that were sent in for a replacement, maybe with lower quality parts, and use those to replace our G2x in the future, when they really DO need to be replaced within the coming year.

How about making bullet points, and keeping these massive paragraphs short.

So, you're a T-Mobile employee that has been sitting on this account for 4 years?
ETA: Most of the issues you've outlined are in fact just growing pains/glitches that will eventually be corrected. However, the light bleed issue is one of very poor quality control or defective manufacturing techniques. It does not only happen on high brightness, and it is unacceptable for a high end device from a name brand maker. LG seems to be having some serious issues with their IPS panels, not just in the G2x but also on the panels the make for some of the iPads. We have not heard the last of this problem, and I suspect it will cost LG a bundle in the end, both in terms of money and reputation.

@bighulk666 After typing this out, I was not about to spend another hour editing it. As long as I've articulated my thougts, it's good enough.
@spyvie This is my second G2x, since I made a mistake with the first one. I bought the first one at the Tmobile store which was an upgrade and came out to $286, I then found out I could have gotten it for $125 at another subcontracted cell phone dealer, and that's why I returned the first one. But the first one had the same light bleed, in the same 2 upper corners as the one I have now. Also most if not all G2x owners are reporting this so called screen bleed so I'm sure it was probably manufactured this way on purpose, but if it is a flaw, it's very minor. It's like returning a brand new car you just bought because you notice a 1 inch scratch on the paint job.

LG and T-Mobile both have acknowledged that this is a mfg defect. I have two emails from LG confirming this.
Adjusting the brightness to maximum only enhances the "problem". I doubt LG meant for it to be a "feature".

jacob808 said:
@bighulk666 After typing this out, I was not about to spend another hour editing it. As long as I've articulated my thougts, it's good enough.
@spyvie This is my second G2x, since I made a mistake with the first one. I bought the first one at the Tmobile store which was an upgrade and came out to $286, I then found out I could have gotten it for $125 at another subcontracted cell phone dealer, and that's why I returned the first one. But the first one had the same light bleed, in the same 2 upper corners as the one I have now. Also most if not all G2x owners are reporting this so called screen bleed so I'm sure it was probably manufactured this way on purpose, but if it is a flaw, it's very minor. It's like returning a brand new car you just bought because you notice a 1 inch scratch on the paint job.
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No, it's like returning a brand new car you just bought because there is a one inch crack in 2 or 3 corners of the windshield. Under certain conditions the cracks genuinely impede your view of the road, and replacing the windshield is impossible or would cost more than the car is worth.

jacob808 said:
@bighulk666 After typing this out, I was not about to spend another hour editing it. As long as I've articulated my thougts, it's good enough.
@spyvie This is my second G2x, since I made a mistake with the first one. I bought the first one at the Tmobile store which was an upgrade and came out to $286, I then found out I could have gotten it for $125 at another subcontracted cell phone dealer, and that's why I returned the first one. But the first one had the same light bleed, in the same 2 upper corners as the one I have now. Also most if not all G2x owners are reporting this so called screen bleed so I'm sure it was probably manufactured this way on purpose, but if it is a flaw, it's very minor. It's like returning a brand new car you just bought because you notice a 1 inch scratch on the paint job.
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I sure hope your field of work doesn't include QA.
However, I believe every QA department in any company would love to have customers like you.

mikett26 said:
I sure hope your field of work doesn't include QA.
However, I believe every QA department in any company would love to have customers like you.
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Okay maybe G2x has some minor problems, the whole point I'm trying to make with the thread is that the more people who keep returning a fairly brand new out of the box G2x just hoping they'll recieve a "perfect" one, is gonna make Tmobile and LG lose alot of money on this phone that has a lot of potential, and that will force them to cut their losses and drop this phone all together without even giving it a chance.
I'm telling what I witnessed with this same situation happening with the Tmobile Shadow. Tmobile had a great return and exchange policy until the Shadow community abused it, since then they changed it and now it costs shipping and your noted on their system for each time you do a return or exchange marking you as a "problem" customer, that they'll now give you the "run arounds" and make it more difficult for you to get an exchange or return. And as for the phone, because of all the complaints and returns, they'll just cease production on it and just use the rest of the stock for exchanges, when that runs out quick, they'll give you low quality refurbished ones. It's just gonna be a lose situation for all the G2x owners who want to make this phone succeed.

jacob808 said:
Okay maybe G2x has some minor problems, the whole point I'm trying to make with the thread is that the more people who keep returning a fairly brand new out of the box G2x just hoping they'll recieve a "perfect" one, is gonna make Tmobile and LG lose alot of money on this phone that has a lot of potential, and that will force them to cut their losses and drop this phone all together without even giving it a chance.
I'm telling what I witnessed with this same situation happening with the Tmobile Shadow. Tmobile had a great return and exchange policy until the Shadow community abused it, since then they changed it and now it costs shipping and your noted on their system for each time you do a return or exchange marking you as a "problem" customer, that they'll now give you the "run arounds" and make it more difficult for you to get an exchange or return. And as for the phone, because of all the complaints and returns, they'll just cease production on it and just use the rest of the stock for exchanges, when that runs out quick, they'll give you low quality refurbished ones. It's just gonna be a lose situation for all the G2x owners who want to make this phone succeed.
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I think this should've been your OP, shorter and straight to the point. I agree with you on the refurb replacement if T-Mobile runs out of stock, because LG actually told me to go read the G2x manual as it specifically states that if they can't repair a defect (that is totally their fault mind you) then they can only exchange it for a refurb and not a brand new phone.
Personally after my experience with LG's customer service department I will probably not buy another LG product that carries a premium price tag.

This thread reeks of desperation. Describing the threat of a possible doomsday scenario where T-Mobile completely drops support for the phone unless customers are loyal and compliant only increases the chance I will return my G2x.

The battery issue is just that an issue. My first g2x got at most 8hrs of standby and a little use. But my 2nd and 3rd are pushing 16hrs with moderate use, everything left on and screen at 100%.
The point is for $500 I shouldn't be forced to turn things off to get at least a half day of battery on it.
As for your idea of just accepting how else is LG and T-Mobile going to acknowledge this phone has issues and their paying customers won't stand for it.
Sent from my LG-P999 using XDA App

jacob808 said:
I believe the screen was meant to bleed this way on highest brightness setting, and is not a flaw that many think.
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I lol'd. stop reading after that.

xdmds said:
I lol'd. stop reading after that.
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You should keep reading... this guy obviously works for T-Mo and his message is a little alarming.

jacob808 said:
Okay maybe G2x has some minor problems, the whole point I'm trying to make with the thread is that the more people who keep returning a fairly brand new out of the box G2x just hoping they'll recieve a "perfect" one, is gonna make Tmobile and LG lose alot of money on this phone that has a lot of potential, and that will force them to cut their losses and drop this phone all together without even giving it a chance.
I'm telling what I witnessed with this same situation happening with the Tmobile Shadow. Tmobile had a great return and exchange policy until the Shadow community abused it, since then they changed it and now it costs shipping and your noted on their system for each time you do a return or exchange marking you as a "problem" customer, that they'll now give you the "run arounds" and make it more difficult for you to get an exchange or return. And as for the phone, because of all the complaints and returns, they'll just cease production on it and just use the rest of the stock for exchanges, when that runs out quick, they'll give you low quality refurbished ones. It's just gonna be a lose situation for all the G2x owners who want to make this phone succeed.
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I told you this would happen with all the unneccessary returns and exchanges because yall choose to dwell on a tiny imperfection such as the "screen" bleed which is a commonality on LCD screens, even high end computers have it, and now we see the G2x already being given away for free, a sign that Tmobile is just trying to cut their losses and make a buck with contracts on this model. I won't post the links of where you can find it dirt cheap and even free, but I'm pretty sure many on this forum already know, and I can guarantee that it was because of all the exchanges and returns. But what really get's under my skin is the change in policy for restocking fees. Again it can't be a coincidence that it recently changed especially with all the G2x returns/exchanges being posted all over the net. Here's news on the new return/restock policy :/
http://www.tmonews.com/2011/05/t-mobile-changing-restocking-fees-now-based-on-device/

@jacob808
First of all many people return the device BC you walk into a store and many of the reps have no info but .. lets do a factory reset... and when that wont work they just tell u to exchange it ... that's what happen to me.
Second if Tmobile is marking ur account for other future reps to just give u run around just BC u complaint that ur phone that u paid 500 Buck for or secured them a 99.99 monthly bill for the next 2 year that's illegal as its fishing.... sorry if I expect to get what I pay for...
I have bought mytouch 4g,vibrant,HD 7, g2, touch pro 2 all full retail price and NEVER had a bleed.
Reboot ANYTHING I've had Tmobile for over 7 years an never file a complaint or problem till now so its a problem
MOST IMPORTANT IF LCD BLEED WAS SO COMON THEN Y IS THIS THE ONLY PHONE WITH A TON OF THREAD JUST ABOUT LCD BLEED... U DONT SEE A MYTOUCH,VIBRANT,SGS4G, IPHONE4 .... THEREADS WITH LCD BLEED
Sent from my LG-P999 using XDA App

martinchavez90 said:
MOST IMPORTANT IF LCD BLEED WAS SO COMON THEN Y IS THIS THE ONLY PHONE WITH A TON OF THREAD JUST ABOUT LCD BLEED... U DONT SEE A MYTOUCH,VIBRANT,SGS4G, IPHONE4 .... THEREADS WITH LCD BLEED
Sent from my LG-P999 using XDA App
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Vibrant doesn't use an LCD. Moot point.
Couldn't resist haha

I don't understand the loyalty some people are having to a hunk of plastic. It's a prime example cognitive dissonance over a $500 purchase. It's a flawed phone, regardless of whether it's hardware or software flaws.
Since I left it for another phone, I haven't had to make a single excuse for my new phone. That's what $500 should buy you, the happiness of not having to give excuses as to why your phone does this or that or why you have to turn this off for that to work, etc.

imo, if the unit has issues, which it does LG should just man up and fix it, those that got early failed unit, should get replacements
I paid full retail for mine, and tried to get a replacement, and they acted like they had never heard of any of the issues.
Tmobile is a good company customer service wise, but the early batches were just not up to par for $500 electronics
and that new $50 restocking fee for smartphones is also not very cool also
I wish I had the luck like some of the people here who were able to trade in two and three phones till they got a good one

Amd4life said:
imo, if the unit has issues, which it does LG should just man up and fix it, those that got early failed unit, should get replacements
I paid full retail for mine, and tried to get a replacement, and they acted like they had never heard of any of the issues.
Tmobile is a good company customer service wise, but the early batches were just not up to par for $500 electronics
and that new $50 restocking fee for smartphones is also not very cool also
I wish I had the luck like some of the people here who were able to trade in two and three phones till they got a good one
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I got a replacement when the "factory reset" would not solve the problem (problem with stock camera and EB leaked GB generic camera - dark photos without constantly upping the white balance and very dark screen on barcode scanner and other similar apps).
However, I am now going to return the new unit, as I got the original going OK, and reinstalling some apps like purchased GPS program is a hassle,, and the original unit is only 1 month old. The issues with other scanner apps may be an issues with the unit (same on replacement), but they all work OK on EB 1.0.4 so going to stay with it.
Wish I could ship off to someone who really needs it, but am running up against their 7 day return policy (tomorrow it has to be shipped). It also came with a prepaid UPS sticker for the return.

gaww said:
I got a replacement when the "factory reset" would not solve the problem (problem with stock camera and EB leaked GB generic camera - dark photos without constantly upping the white balance and very dark screen on barcode scanner and other similar apps).
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This is actually a known issue involving the brightness level. If set wrong, it causes apps that use the camera to look dark.

Would you replace your phone if it had one piece of dust..

Just noticed a tiny teeny spec of dust... So small I hardly notice it.its not a pixel its just one tiny spec. Anyways the phone is perfect other than this, no reboots, no bleeding. Great.
Question is would you return it? I dont want to but my ocd may get the best of me.

That would drive me bonkers. If they'll take it back, I would. But knowing that most carriers consider a burned out pixel acceptable ( and not cause to replace a phone),I'm guessing that they would balk at replacing it. If it was me, it would be one of those battles I'd "choose" to fight.
Depends on you. Can you live with it?
Also, did one speck get in when the phone was made or will more work their way in?

ickster said:
That would drive me bonkers. If they'll take it back, I would. But knowing that most carriers consider a burned out pixel acceptable ( and not cause to replace a phone),I'm guessing that they would balk at replacing it. If it was me, it would be one of those battles I'd "choose" to fight.
Depends on you. Can you live with it?
Also, did one speck get in when the phone was made or will more work their way in?
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That's exactly what I was wondering. Its so small and in the center kinda so I don't know how it could have got there after I got it.. But could have..
If it was in there I didn't notice it till now.. Its almost like after you clean the screen off, theres those few spots that you can barely see that is something sticky needing a finger nail to scratch off. So small but still I know its there... Well I got till the 18th too return it. Will see if any more come .
Edit: I guess it could be a tiny pixel the more I look at it. Some angles make it almosy vanish... Hmmm I'm not gonna worry about it unless within my return period it gets worse...
You would think if it was dust there would be more ? Or at least closer to the edges...
Meh... Whatever, don't see it on black screens thats all that I care..

If you want to return it just tell them your phone is freezing and rebooting itself after you tried multiple factory resets. If the dust gets on your nerves then you have the right to replace it. You paid for it. Personally I wouldn't because I would be afraid of getting a ****ed up device.
Sent from my LG-P999 using XDA App

jrwingate6 said:
If you want to return it just tell them your phone is freezing and rebooting itself after you tried multiple factory resets. If the dust gets on your nerves then you have the right to replace it. You paid for it. Personally I wouldn't because I would be afraid of getting a ****ed up device.
Sent from my LG-P999 using XDA App
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This is exactly what I'm afraid of.... This device is perfect otherwise and you really need to look hard to see it. I wouldn't be surprised if I gave it to someone to look for dust or a bad pixel they would miss it unless very thorough....
Thanks dude..

jrwingate6 said:
Personally I wouldn't because I would be afraid of getting a ****ed up device.
Sent from my LG-P999 using XDA App
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I totally agree. I always thought it was bogus that they could even do this. I've been lucky, mostly received new or looks new. But we've all heard the horror stories. I'm loath to return any phone.

I had a speck of what looked like cigarette ash under my screen. Then it was gone. *shrug*
Sent from my LG-P999 using XDA App

Ok with the screen off very carefully you can see it in the right light angle..
So its a piece of dust that to me looks like it got there when made and its so small I never noticed.... I'm good thanks for the feedback I'm keepin it..

I would definitely replace it. If one piece of dust somehow got passed the supposedly sealed screen. Then more dust can and will find its' way in over time. I had that problem with my mytouch 4g. I noticed a tiny spec, then a week later more and more kept building until it was just horrible.

I have one to the left of the status bar. I know it won't be visible with 2.3 and it's black status bar so I'm not sweating it. I would exchange it if it were elsewhere tho.
Sent from my LG-P999 using XDA Premium App

Because of screen bleed there is an opening between the LCD and the glass when u look from the angle that's how it gets in I had on mine too after I used it for a week or so.
Sent from my Nexus S using XDA App

samomamo said:
Because of screen bleed there is an opening between the LCD and the glass when u look from the angle that's how it gets in I had on mine too after I used it for a week or so.
Sent from my Nexus S using XDA App
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Thats definitely not where mine came from. Well more than likely cause the bottom I have no screen bleed at minimal at top.. Its more towards bottom of screen, just don't see that being the case.maybe some

Ok. So I couldnt stop looking at it even though it was barely there.
so I called them, told them I bought the phone out right 500 and I have dust under the screen. He said hold on, came back on the phone and said that they would exchange it with a 10 dollar restocking fee. I said BS, Im not paying that for dust under my screen, why? He said "because once it left the store we dont know what you did to it to get dust under the screen". I said, BS again, My phone is 9 days old without a scratch or dust around the edges under the tmobile cover its been using the whole time and that even if I was in a dusty environment that its not exceptable to have dust. I had a nexus, vibrant, vibrant 4g, hd2, touch pros etc. Im not stupid and im not paying the fee". He argued again and I said well then, it reboots too, I was not gonna mention that but since your hastling me it has a bad rebooting issue (it didnt but I read here and know what I can get away with). He then said ok well bring it in and will look at it.
So I get there ( you can tell they were expecting me) and he basically was pretty chill and returned it although another rep was trying to say I need to pay the stocking fee and asking the dude if he could replicate the reboots (ahole), and etc. Anyways they didnt charge me the fee and gave me my new device. While sitting there after it booted I inspected it very very closely. In a few seconds I found a dead pixel. I go to show him and he says " I cant see it, thats just dust on the screen protector". So we take it off, I look again and can still see the faintest pixel changing from gone to black while angling the device. I give it back and say yup, right there, (now at this point the other rep is getting mad lmfaooo). The rep thats helping me cant see it, I say what? Its right there, pointing to it, (it was very small but I could see it) he still cant see it. So I say hold on, then I go in the brower, find a i with the dot on top and put it right above that and say look right about the dot about the i. He does, still cant see it and shows the other rep getting mad. he then says yea he sees its, but they still are hasling me cause now Ive went through 3 devices (one brought back, dead pixel and now to get a new one. lol) So I say " what you mean burn through 3 devices like I chose too. I paid 500 dollars for this and im not walking out with a device with a dead pixel right off the bat". The other rep tells my rep to go talk to the manager. So that rep leaves. for a few.... LOL
As the dude is back talking to his manager, the other rude rep was helping a customer put on a screen protector. the guy and him are talking about it being a pain in the arse putting those on and dust always gets under the screen. So I using my XDA experience but in and tell the REP, " Hey bro, a little trick if your say at home is turn on the shower and let the dust fall to the ground, then wash hands realllllly good, then try it and it will be wayyyyyy easier". LoL. Then said "im kind of a phone nerd, I know my **** man"... He didnt look to happy after that cause the customer was really intrigued especially after watching me fight with them..
The dude comes back and says "ok, my Manager said its a judgment call and its up to me. My manager couldnt see it (are these idiots blind) but I know finally can so I will exchange it". Then said he cant exchange any more times (hell id refund then go down the street and buy another with a new 30 day warantee.lol). So anyways. I finally got a new device. No dust or pixel issues, lets hope I get no rebooting issues. I think it may have a little more screen bleed but that don't bother me none. If they would have made me pay the 10 dollar re stock fee I would have returned the device and went down the street also.... Jack asses. like im supposed to walk out with a dead pixel.....lol
got my new phone, so far so good...

smashpunks said:
Ok. So I couldnt stop looking at it even though it was barely there.
so I called them, told them I bought the phone out right 500 and I have dust under the screen. He said hold on, came back on the phone and said that they would exchange it with a 10 dollar restocking fee. I said BS, Im not paying that for dust under my screen, why? He said "because once it left the store we dont know what you did to it to get dust under the screen". I said, BS again, My phone is 9 days old without a scratch or dust around the edges under the tmobile cover its been using the whole time and that even if I was in a dusty environment that its not exceptable to have dust. I had a nexus, vibrant, vibrant 4g, hd2, touch pros etc. Im not stupid and im not paying the fee". He argued again and I said well then, it reboots too, I was not gonna mention that but since your hastling me it has a bad rebooting issue (it didnt but I read here and know what I can get away with). He then said ok well bring it in and will look at it.
So I get there ( you can tell they were expecting me) and he basically was pretty chill and returned it although another rep was trying to say I need to pay the stocking fee and asking the dude if he could replicate the reboots (ahole), and etc. Anyways they didnt charge me the fee and gave me my new device. While sitting there after it booted I inspected it very very closely. In a few seconds I found a dead pixel. I go to show him and he says " I cant see it, thats just dust on the screen protector". So we take it off, I look again and can still see the faintest pixel changing from gone to black while angling the device. I give it back and say yup, right there, (now at this point the other rep is getting mad lmfaooo). The rep thats helping me cant see it, I say what? Its right there, pointing to it, (it was very small but I could see it) he still cant see it. So I say hold on, then I go in the brower, find a i with the dot on top and put it right above that and say look right about the dot about the i. He does, still cant see it and shows the other rep getting mad. he then says yea he sees its, but they still are hasling me cause now Ive went through 3 devices (one brought back, dead pixel and now to get a new one. lol) So I say " what you mean burn through 3 devices like I chose too. I paid 500 dollars for this and im not walking out with a device with a dead pixel right off the bat". The other rep tells my rep to go talk to the manager. So that rep leaves. for a few.... LOL
As the dude is back talking to his manager, the other rude rep was helping a customer put on a screen protector. the guy and him are talking about it being a pain in the arse putting those on and dust always gets under the screen. So I using my XDA experience but in and tell the REP, " Hey bro, a little trick if your say at home is turn on the shower and let the dust fall to the ground, then wash hands realllllly good, then try it and it will be wayyyyyy easier". LoL. Then said "im kind of a phone nerd, I know my **** man"... He didnt look to happy after that cause the customer was really intrigued especially after watching me fight with them..
The dude comes back and says "ok, my Manager said its a judgment call and its up to me. My manager couldnt see it (are these idiots blind) but I know finally can so I will exchange it". Then said he cant exchange any more times (hell id refund then go down the street and buy another with a new 30 day warantee.lol). So anyways. I finally got a new device. No dust or pixel issues, lets hope I get no rebooting issues. I think it may have a little more screen bleed but that don't bother me none. If they would have made me pay the 10 dollar re stock fee I would have returned the device and went down the street also.... Jack asses. like im supposed to walk out with a dead pixel.....lol
got my new phone, so far so good...
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Haha, yeah it's a huge PITA to get them to replace your phone more than once on the same day. Today I went to target to get mine replaced since it had a dead pixel and I also scratched the screen somehow lol, I new the guy would tell me that he couldn't see the dead pixel and would not accept the return so I just went into the recovery and formatted the system so the phone wouldn't boot . After I got my second phone i went straight to the darkest place I could find in the store to check for the backlight bleed and noticed that it way worse than my first phone so I went back to the guy and told him to look at the edges of my screen and he kept saying that he couldn't see anything wrong with the phone and eventually even told me that I was just being nitpicky and that he wouldn't replace it again So i figured Ill just get it replaced through CS until I get one with minimal bleed.

aim1126 said:
Haha, yeah it's a huge PITA to get them to replace your phone more than once on the same day. Today I went to target to get mine replaced since it had a dead pixel and I also scratched the screen somehow lol, I new the guy would tell me that he couldn't see the dead pixel and would not accept the return so I just went into the recovery and formatted the system so the phone wouldn't boot . After I got my second phone i went straight to the darkest place I could find in the store to check for the backlight bleed and noticed that it way worse than my first phone so I went back to the guy and told him to look at the edges of my screen and he kept saying that he couldn't see anything wrong with the phone and eventually even told me that I was just being nitpicky and that he wouldn't replace it again So i figured Ill just get it replaced through CS until I get one with minimal bleed.
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I paid 500 cash. Damn right ill be nit picky... Lol

LCD Light Leaks

http://www.lgforum.com/forum/boards/carriers/t-mobile/topics/g2x-screen-separating-from-body
This is a very serious issue with the LCD panel to these phones, guys please check your G2X at an angle and see if theres anything like that on your phone; if there is, take pictures and contribue to that forum. Things like this shouldn't go unnoticed, this is obviously a defect.
I already made my post, help others out with these phones too. Obviously the Backlight bleeding isn't the only issue here.

I do notice this issue on my phone when viewed at an angle. You can follow the line to see how long it is too.
Damn. This really sucks. Tmo actually sent me a refurbished unit for a replacement? See attached pics. WTF. I called and got transferred to the loyalty department and they apologized and sent me out a new phone that is arriving this Thursday.
However, this definately is a separate issue from the screen bleed and I guess the only good thing is she told me I had 20 days from this Thursday to return it for a full refund.

That is terrible! I have seen this issue personally on my 2nd and 3rd replacements and showed it to store manager. The store manager showed me his G2x which also had it and he said its normal. Well its not normal even if two or more G2x have it.
It almost looks like they used free glue from post office to glue the glass to touchscreen. Its very cheap looking construction for a phone in this class.
Another issue I have seen is you can see white line of LCD lights even when screen is off, it almost looks like white teeth of a comb coming out from the top edge. I haven't seen this on any other phones before so its not normal.

Haven't I seen one of these threads before?
Don't like it? Exchange your phone. Or return it. Or mail it to me. Hey, at least your stress level will go down.

r4d14n7 said:
Haven't I seen one of these threads before?
Don't like it? Exchange your phone. Or return it. Or mail it to me. Hey, at least your stress level will go down.
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This is different from bleeding

VICosPhi said:
This is different from bleeding
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Fair enough.
What I don't like about these posts is you're going to make people look for defects they may never ever notice for the lifetime of the device and exchange it for no freaking reason, raising everyone's costs.
I wonder if T-Mobile would have even considered selling if they weren't spending stupid amounts of money exchanging perfectly good phones.

r4d14n7 said:
Fair enough.
What I don't like about these posts is you're going to make people look for defects they may never ever notice for the lifetime of the device and exchange it for no freaking reason, raising everyone's costs.
I wonder if T-Mobile would have even considered selling if they weren't spending stupid amounts of money exchanging perfectly good phones.
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Agreed ! Most people won't notice it, but LG is responsible here for no QA. Its upto the people to decide whether a tiny white line on screen bugs them enough for an exchange.
I am against the acquisition as well. LG should bear the cost not Tmobile since its LG's fault.

VICosPhi said:
Agreed ! Most people won't notice it, but LG is responsible here for no QA. Its upto the people to decide whether a tiny white line on screen bugs them enough for an exchange.
I am against the acquisition as well. LG should bear the cost not Tmobile since its LG's fault.
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I'm glad we can agree on something! haha... I agree, it really is poor manufacturing/QA.

yes, haha... very few times on these forums a discussion ends this way, usually it ends up in a thread closure...

Hi
I noticed that as well but I really love this phone and I'm sick and tired of always finding new things wrong with it so screw it. When you buy the first batch of a new product thats what u get maybe youll feel better knowong that those who will buy the phone in a few months from now will not be having these issues. This phone is great, has its problems but great. U dont like it send it back and wait for the sensation
Sent from my LG-P999 using XDA Premium App

New Topic isn't a suggestion, and the search button exists for a reason.
We -KNOW- there are some phones with issues and Light leakage, many Backlight phones have these problems, EVO 4G springs to mind when thinking about it. Most people just don't care enough about it.

I went to the store to exchange due to this issue but the rep outright refused to do the exchange because he said they were designed that way and he said I was nitpicking and wouldn't honor my 30 day exchange period. He obviously has no knowledge or even the faintest clue on lcd's and I instantly called customer care and reported the incident. I'm now expecting a replacement in the mail next week and will keep calling for replacements until I get a unit without defects. (Already exchanged once at the same store but different rep).
Sent from my LG-P999 using XDA App

Oh cry me a river I never view it at that angle and it won't get worse I'm sure..
Just stop now please and get a new phone

smashpunks said:
Oh cry me a river I never view it at that angle and it won't get worse I'm sure..
Just stop now please and get a new phone
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It does get worse on tvs... But im not sure about phones... But I agree lg wont do anything...... Google ipad2...
I hear the net10 phones at walmart dont have this problem....try one of them op
Sent from my LG-P999 using XDA App

You guys really know how to jump on the god damn wagon for sure, so if people can't complain about manufacturing defects or let people KNOW about the issue (the LCD LEAKING issue, not the backlight bleeding) how the hell are we suppose to let manufacturers know that they can't charge a crapton of money for something literally built like it was a joke?
Also, no where did I say that you should go complain to T-Mobile, I already sent my email to LG, NOT T-Mobile. Keep trolling kids, I'm pretty sure if you had some defect you hated with your phone and made a thread about it; you wouldn't be hating like you are now.

SyntekSystems said:
You guys really know how to jump on the god damn wagon for sure, so if people can't complain about manufacturing defects or let people KNOW about the issue (the LCD LEAKING issue, not the backlight bleeding) how the hell are we suppose to let manufacturers know that they can't charge a crapton of money for something literally built like it was a joke?
Also, no where did I say that you should go complain to T-Mobile, I already sent my email to LG, NOT T-Mobile. Keep trolling kids, I'm pretty sure if you had some defect you hated with your phone and made a thread about it; you wouldn't be hating like you are now.
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Your issue is legitimate. Thanks for posting.

SyntekSystems said:
You guys really know how to jump on the god damn wagon for sure, so if people can't complain about manufacturing defects or let people KNOW about the issue (the LCD LEAKING issue, not the backlight bleeding) how the hell are we suppose to let manufacturers know that they can't charge a crapton of money for something literally built like it was a joke?
Also, no where did I say that you should go complain to T-Mobile, I already sent my email to LG, NOT T-Mobile. Keep trolling kids, I'm pretty sure if you had some defect you hated with your phone and made a thread about it; you wouldn't be hating like you are now.
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Look. I'm not saying YOU are complaining at T-Mobile but I bet a good number of people who read this post will ignore your message and blindly exchange their phone 6 times in a row. Why not start a petition addressed to LG? Might be pretty effective.

maybe i should get insurance to make an exchange easier. haha

yeeserious said:
maybe i should get insurance to make an exchange easier. haha
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Lol right. Who knew that phones would ever had to be insured....sadly, I fell into the persuade-ness of the tmo salesrep and got the insurance lol
Sent from my LG-P999 using XDA App

I noticed this issue on mine as well. Sucks.. I am exchanging it. Especially when I paid full retail price for it.

Creaking, Exchange?

Just want to get some advice...
This is my third device. The first two were returned for various reasons including touchscreen issues and overheating. The first two did not have any creaking what so ever, but this one definitely has it. I can hear it when typing a message or just gripping the phone to read stuff on the screen. I feel terrible about going in and asking for another exchange...should I just live with it? I feel like they will look at me and think I am crazy for returning a device for something so trivial...especially since it's not my first exchange. Can I go to a t-mobile store in another town to do the exchange?
I have a day to decide before my 14 days are up

Has just changing the back casing fixed the creaking for anyone? Thinking about just living with it until it gets unbearably annoying then I could just order a new backing.

I would not be able to live with a creaking phone. And you've two other that did not do it... I would change it again.

Should I state the reason is because of the creaking or say something else? I feel like they won't want to honor the exchange if it's because of the creaking which will be a hassle... *sigh* wish I just got a perfect device to begin with lol

So luckily my friend has the same phone. We switched backings (his does not creak at all) and my phone stopped creaking. With my backing on his phone, his phone started to creak. I asked him to come with me to the store so we could demonstrate this and the sales rep replaced my phone right away. He even commented on how "loud" the creaking was. Happy ending, new phone no creaking

I was denied a replacement for the creaking issue at my local tmo store tonight. They wanted to give me a back from a returned phone, but didn't have any in the store. I bought the phone last Sunday so I see no reason why they shouldn't have just given me a new one.

xanderdad said:
I was denied a replacement for the creaking issue at my local tmo store tonight. They wanted to give me a back from a returned phone, but didn't have any in the store. I bought the phone last Sunday so I see no reason why they shouldn't have just given me a new one.
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They cannot deny you a replacement if you are in your grace period. Go back and say you demand a new phone otherwise you will just return it and take your business to a different tmobile store.
Sent from my HTC Sensation 4G using XDA App

Go to another store and tell them you have touchscreen issues or overheating or something, that was going to be my Plan B if they didn't accept the return for the creaking. It was REALLY annoying so I know how you must feel. Take it back, take it back, take it back! I contemplated living with it because I'm not the type of person to complain and return things, but my OCD told me otherwise.

I would take it back and keep returning it until I was happy with it . Enough returns
from everyone and HTC will notice a pattern and maybe fix it .

Agreed. This phone taught me to care more about the quality of device I receive rather than how I am being perceived as a consumer (they probably hate me already, but I won't see them for another 2 years when I am ready to upgrade anyways).

I'm going to visit a different store today. However I feel uncomfortable with the fact that I'd have handle it like this. Next up is a manager. I paid full pop for this phone and I'm getting the run around.

Dirt in screen Verizon galaxy s3

Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.

tcb4 said:
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
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If it doesn't bother you I would just keep it. It is a major hassle switching out phones and the stores will generally fight you tooth and nail to keep from allowing the exchange unless the phone is really defective. Good luck!
The Dark One

I would exchange it.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

DarkMage619 said:
If it doesn't bother you I would just keep it. It is a major hassle switching out phones and the stores will generally fight you tooth and nail to keep from allowing the exchange unless the phone is really defective. Good luck!
The Dark One
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To be honest I have more crap stuck in between my screen protector and the Glass. It's hardly noticeable so I'm not really worried. I know if I go into a vzw store they will be difficult. Even if I get a new one it could have a dead pixel smack dab in the center. Still an awesome phone.

It was a huge pain getting my Galaxy S3 replaced at a Verizon store for a legitimate problem- I had a dead pixel. The employee helping me refused to replace it, until finally the manager came and looked at it, deeming it a legitimate problem and allowed me a swap for a new device.
So if it doesn't bother you, don't worry about it.

I had my first GS3 replaced by T-Mobile. Right after I called they sent a brand new one overnight at no cost to me. Sent first phone back with the included return shipping label. Everything was easy as pie.

tcb4 said:
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
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I am in Canada but I imagine it still works the same. I never go into the store to deal with problems like that. Call them up (not the individual store). The people on the other end are used to dealing with that all day and have the policy down pat. I would believe they would resolve the issue immediately and send a replacement. At the minimum you will be opening a ticket (file) about the issue. An remember polite and firm, if the original person you are dealing with cannot resolve to your satisfaction request talking to a manager. They have more latitude when dealing with issues.
An I am sorry it's brand new. You are entitled to have it in perfect working condition including not having trapped dust. Give them a call.
P.S. An yes you are bothered by it, or you would of never taken the time to Create your OP. An I would be bothered by it as well.
Good luck.

I'm debating because right now I am bothered by it, but I know in a little while I really won't care. I'll see if I can get it replaced, but if I can't it won't be the end of the world.

Judge34411 said:
I am in Canada but I imagine it still works the same. I never go into the store to deal with problems like that. Call them up (not the individual store). The people on the other end are used to dealing with that all day and have the policy down pat. I would believe they would resolve the issue immediately and send a replacement. At the minimum you will be opening a ticket (file) about the issue. An remember polite and firm, if the original person you are dealing with cannot resolve to your satisfaction request talking to a manager. They have more latitude when dealing with issues.
An I am sorry it's brand new. You are entitled to have it in perfect working condition including not having trapped dust. Give them a call.
P.S. An yes you are bothered by it, or you would of never taken the time to Create your OP. An I would be bothered by it as well.
Good luck.
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Ha Ha, well I got two new ones. the second one had a dead pixel right in the middle.

Dirt Or Dead Pixel Under Screen
I just went through this myself, I bought a new S3 from Future Shop, it was great for the first 7 days then I just happened to have a grey wallpaper up and I noticed faint black lines almost in the middle of the screen and they ran from the top to the bottom, and as I scrolled the wallpaper back and forth they were very noticeable, I myself am the type of guy that now that I know its there it drives me crazy, I ended up taking it into the store and the sales rep looked at it and pulled another out to compare, he sat there for 10 minutes comparing it and finally told me the new one has the same lines but refused to show me it. So I took my phone and left. After I get home just before bed I noticed a black dot near the top, I tried wiping it off for I thought it was dust but it did not move, I could not figure out what it was, I thought dust but how did it get there in a matter of a few hours when I don't put my phone anywhere that it could cause dust to get into the screen like that, I ended up shinning a light on it with the screen off and it was not there so it was a pixel issue, I ended up going back to the store this morning where I had to argue and complain for 20 minutes before they finally exchanged it as they tried telling me it was dust behind the screen, anyway the new one is perfect. There should be no issue when you want to return or exchange your phone especially when you just shelled out $600 to buy it. But I suppose with the mass production of these phones there is bound to be issues with some.