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BleeDinG LCD post need to calm the phuck down

its a LCD SCREEN! chill out... yes some peoples are worse than others... let me ask all of you who are *****ing about it a question...
HAVE YOU EVER OWNED A "BRAND NEW" LCD TV?
i have a 3 month old 52in toshiba and guess what..... back light bleeding....
i am sorry you didnt read into the phone and understand its technology and bought it under the pretense it would be the PERFECT phone.... but get real!
want a fix to it?
TURN YOUR BRIGHTNESS OFF "AUTO" and put it about 1/4 of the way
still mad?
get a refund....... LG will not send you a new one thats any batter than your current.....
(called tmobile and they have a few complaints but will not issue a new phone till it becomes a larger problem....)
honestly the phone is what i want out of it....(and many people are satisfied)
i give it 4.5/5
just because of the bleeding... if you didnt read into the phone or read people *****ing about it on 2x forum then sorry again for your loss send me the ****ing thing and ill ebay it...
i know this is a section about "general ****" but come on if you are so pissed you have a few option and let me point them out so you stop the spam threads (i know im not helping by making this only feeding the trolls/spammers)
options:
TAKE IT BACK AND GET YOUR MONEY BACK (send it back to tmobile if you bought it online/on phone)
DEAL WITH IT (its a great phone that has alot of developmental support behind i, your loss if you turn away for a older phone)
GET A DIFFERENT PHONE (tmobile offers 14 day returns......... enough said)
SELL IT ON EBAY... (bet you can get profit out of it if you got a spare phone to use)
/RANT

Hey part of your sig says *devices* SGS4G: free from customer loyalty/SENT BACK 14 day return policy! G2X:ORDERED/FREE from customer loyalty!!!!!
"Free from Customer Loyalty" I've been out of contract since Oct help a brother out how did you get a hot new phone for free from TMO

I dont mind the bleed. Its gonna happen with this type of screen. Some posters act like their gonna be using their phone in the dark with a blank screen.
Enjoy this superphone!

You can calm the **** down. Unlike you, myself and many others are not going to say "eh oh well ill deal."

Agreed. This is a non-issue in my book. If XDA had a 'firstworldproblems' subsection, this would be at the top:
"My $500 super flagship smartphone with dual-core 1Ghz CPU, 512MB/8GB, HDMI output, 8MP/1.3MP cameras, and future CM support has slight light bleeding around the edges, and I'm just raging in anger at this piece of junk!!!!"
Edit: I found this just too funny, just posted it on /r/firstworldproblems

I am one if the lucky ones I guess, with no bleed issue. I have seen my friends g2x and it does have small bleeding but only with brightness turned all the way up and on a completely black screen. But it wasn't all that bad and he is keeping his as would I. The device is not perfect and not one made so far has been. Or ever will be perfect. Someone will always find what they think is a flaw.
Sent from my LG-P999 using XDA Premium App

seriously..... WOW.. I'm not freaking out or anything. but I paid $500 for a device that has an issue. and I know LCD'd do, I have TV's and computer monitors with this issue and it is minor.
but I've used the Droid, the Nexus One, the G2, the Droid X, the Vibrant, and the Droid X, and the EVO and NONE.. NONE had anything even close to this.
maybe 10% of it at most, but nothing as bad as my picture... I understand a little bit of bleed, and will be ok with that, but mine is enough for a replacement IMO. oh and many are saying they have the phone with NO leakage. so as much as we shouldn't be too unhappy, if some don't have the issue, why should I have to have it!

Honestly I'd rather have a screen that bleeds a little and looks great rather than an amoled screen that RAPES your battery. Just saying
Sent from my SGH-T959V using XDA App

xguntherc said:
seriously..... WOW.. I'm not freaking out or anything. but I paid $500 for a device that has an issue. and I know LCD'd do, I have TV's and computer monitors with this issue and it is minor.
but I've used the Droid, the Nexus One, the G2, the Droid X, the Vibrant, and the Droid X, and the EVO and NONE.. NONE had anything even close to this.
maybe 10% of it at most, but nothing as bad as my picture... I understand a little bit of bleed, and will be ok with that, but mine is enough for a replacement IMO. oh and many are saying they have the phone with NO leakage. so as much as we shouldn't be too unhappy, if some don't have the issue, why should I have to have it!
Click to expand...
Click to collapse
Maybe yours needs replacement. But in general, all your past phones weren't perfect either, no phone is perfect. The Droid had limited memory, the Nexus One had a wonky touch screen, the G2 had the hanging hinges, the Droid X had motoblur, etc etc. People will always find some flaw to complain about.

mapin0518 said:
Maybe yours needs replacement. But in general, all your past phones weren't perfect either, no phone is perfect. The Droid had limited memory, the Nexus One had a wonky touch screen, the G2 had the hanging hinges, the Droid X had motoblur, etc etc. People will always find some flaw to complain about.
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I would agree with you if there were N1s without wonky touch screens, G2s with decent hinges (perhaps there were a few), Droid Xs without motoblur, etc. To me, it's the idea that there are G2xs without the bleeding (and ones not as bad), and I also happened to get a G2x with heavier bleeding than I'd like. Judging by the amount of people who don't have problems, and considering that this is a forum that attracts people who are peculiar about their phones, I'm fairly sure that my replacement won't be anywhere near as bad.

These kinds of threads are common whenever a new phone is released. I think the worst one ever was the G2 and hingegate. However, it's still helpful to get an idea of how widespread certain issues are. Do we need 20 threads about the same thing? No, of course not. But to complain about people saying there's something wrong, in their opinion, with their phone is just stupid.

wondercoolguy said:
Hey part of your sig says *devices* SGS4G: free from customer loyalty/SENT BACK 14 day return policy! G2X:ORDERED/FREE from customer loyalty!!!!!
"Free from Customer Loyalty" I've been out of contract since Oct help a brother out how did you get a hot new phone for free from TMO
Click to expand...
Click to collapse
Ive had alot of,problems with them...they offered a free,phone of my choice.... Not because my contract was up....
And yeah I know,making this thread doesnt help the spaming problems about the phone but still if they can rant so can i..... Im over it now
sent from a rooted G2x using XDA app

would you rather know there is a "possible" issue, or no.. I'd rather know.
just sayin!

xguntherc said:
would you rather know there is a "possible" issue, or no.. I'd rather know.
just sayin!
Click to expand...
Click to collapse
This isnt a issue.... Not for many of us
Just because you have a worse bleed doesnt mean its a,know defect in all phones
sent from a rooted G2x using XDA app

TimTim12 said:
I would agree with you if there were N1s without wonky touch screens, G2s with decent hinges (perhaps there were a few), Droid Xs without motoblur, etc. To me, it's the idea that there are G2xs without the bleeding (and ones not as bad), and I also happened to get a G2x with heavier bleeding than I'd like. Judging by the amount of people who don't have problems, and considering that this is a forum that attracts people who are peculiar about their phones, I'm fairly sure that my replacement won't be anywhere near as bad.
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Click to collapse
I suspect the amount of bleeding is roughly the same across all G2xs, but some people are just less sensitive to it. In fact, I had never even known what LCD bleeding is (and I've owned 5 Android phones the last two years) until this G2x drama began. I decided to inspect my devices and sure enough my Nook Color has some bleeding at the bottom. I never noticed it before, but I bet many of the disappointed G2x'ers would have. Some of us just aren't sensitive to it. Kinda reminds me of the 'dust under the screen' paranoia with the N1.

mapin0518 said:
Agreed. This is a non-issue in my book. If XDA had a 'firstworldproblems' subsection, this would be at the top:
"My $500 super flagship smartphone with dual-core 1Ghz CPU, 512MB/8GB, HDMI output, 8MP/1.3MP cameras, and future CM support has slight light bleeding around the edges, and I'm just raging in anger at this piece of junk!!!!"
Edit: I found this just too funny, just posted it on /r/firstworldproblems
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Click to collapse
ROFL. It's hard being first... =/

what the hell guys. now you all gave this perfectionist something to look for.
i used adw to hide the staus bar and set my background to solid black. it does show for me in the top right corner moreso than anywhere. on my default home screen, i have the weather clock from beautiful widgets running. i have to really strain to see it. if i slide over to a screen with nothing but black background, it's clearly visible. but only if i put the phone in a dark spot, like under my desk. it's still visible though. but not like it's blinding. even with 2.3 and a black status bar, the icons would hide it,on my phone at least. am i going to return it? no. but if i heard tmo considered this an issue and lg had phones with no bleeding and were willing to replace them? then i might. this phone might get sold in a year if the merger goes through because no way am i going to att. so for me, i can live with it. i did notice it in my camera app before this thread was started. but didn't think it was that big a deal. it's not like it shows while playing videos. and i haven't noticed any problems with pictures taken.

I agree all LCD's have some bleeding, my old G2x had it bad like posted in the other screen thread. I noticed mine immediately after turning it on, on the initial setup screen, on darker background, while playing games, and watching a test movie.
Coming from a N1 with absolutely no bleeding, I chaulked it up as normal for LCD's. After reading some didn't have it, I went to the store and looked at the display model and bought another one.
Comparing the two is night and day. So all I can say is return it if they won't swap it out. The original was purchased online and the second one was tested at a store with a 14 day return policy attached. Getting a refund on the first one.

Yes large lcd monitors and lcd tvs have screen bleed largely due to the tech, but its piss poor for a small 4" lcd display to have screen bleed as well.
You don't see screen bleed on any other lcd phones such as htc desire hd, xperia and the iphone. Do a search on this forum and the only phone that have screen bleed problems is this phone.
This is NOT a common issue on tiny lcd screens.
People saying this is common and should just accept it is just making lame excuses up for lg.

I understand both sides of the story here
Your side: Yes I understand this is super annoying, and it's a KNOWN issue so why didn't someone make 1 Thread about it, and just comment in the thread.
Everyone else side: Okay I would understand the bleeding screen if it were lets say 2008 or so, but it's 2010 and were really having problems with the screen? Seriously? It's not like they didn't know, they merely didn't care I'm guessing.. Another thing that makes me wonder, is why if they are making (they being lg) iPhone retina screens, couldn't they bump up the display a little?
Ps: Idk, not starting anything, just explaining my point of view

[Q] Backlight Bleeding on Replacement

So I exchanged my G2X yesterday and brought the new phone yesterday. Unfortunately, the store where I exchanged is a kiosk in a mall so I couldn't really test for bleeding; however, when I got home the bleeding was worse on the replacement. Has anyone spoken with T-Mobile about this? I am thinking of waiting for new shipments to be sent out and then using the warranty rather than returning the phone (the store refunded me and charged me again, which is kind of a pain when keeping track of credit card balance). Any advice? Does anyone have a phone with absolutely no backlight bleeding?

I'm heading out right now to exchange my first one. I'll let you know how lucky I get.

Beggars1923 said:
So I exchanged my G2X yesterday and brought the new phone yesterday. Unfortunately, the store where I exchanged is a kiosk in a mall so I couldn't really test for bleeding; however, when I got home the bleeding was worse on the replacement. Has anyone spoken with T-Mobile about this? I am thinking of waiting for new shipments to be sent out and then using the warranty rather than returning the phone (the store refunded me and charged me again, which is kind of a pain when keeping track of credit card balance). Any advice? Does anyone have a phone with absolutely no backlight bleeding?
Click to expand...
Click to collapse
i got my original from the "pre-order" so i only could get one in the mail... sense it was a known issue they sent me a NEW G2x while i was still using the first one i got.... waived shipping all that.... (didnt have to send original one in before they sent another)
when i got it yesterday i noticed on bootup that its worse than my original...
they said it is a know LG issue and will be UNDER WARRANTY...
i am returning the worst one.... and will wait for the fix (if LG ever fix's it)
in that case you can use the warranty of the phone to get a "refurb" witch might be fixed if it was sent in for back light bleeding...
thats what im gonna do

Yes, I mean this is simply not acceptable.
Would a problem like this be acceptable on the iPhone? No. people would go ape nuts.
If you don't make a stink about this and return the phones with the bad backlights, you are actually making the problem worse by not getting the bad units back to LG.

Are there devices out there without the issue? Or does every device have it and some are worse than others?

strung said:
Yes, I mean this is simply not acceptable.
Would a problem like this be acceptable on the iPhone? No. people would go ape nuts.
If you don't make a stink about this and return the phones with the bad backlights, you are actually making the problem worse by not getting the bad units back to LG.
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Click to collapse
EXACTLY!
i have two phones one that i got originally and one they sent me..... both have BAD backlight bleeding but the newst (dated 4/19/11) is the worst!
CSR from Tmo said they have made it aware to LG that there is a major problem and ive herd almost 60% of the G2x users have called in about this issue..... some not as bad as others but the few ive seen and the two ive had i can tell you the only way to get it fixed is by sending the "defective" device back to tmobile to get it sent to LG for the to refurbish it!
hopefully within the next month or two all of the junk ones are fixed and i can get one with none... but for now i guess ill deal with the less visible of the two

Beggars1923 said:
Are there devices out there without the issue? Or does every device have it and some are worse than others?
Click to expand...
Click to collapse
Take a look at my first phone here http://forum.xda-developers.com/showthread.php?t=1050691
It was really bad. I went back the the t-mobile store and they let me replace it although they said this was the LAST time they would allow it and if I got a dud or one that was worse I just had to live with it. I took the chance and asked for a replacement and WOW I got lucky. I have hardly any screen bleeding at all. I mean its not perfect like the samsung vibrant or iphone because it is so slightly lighter on the very top of the screen however its not noticable at all anymore unless the screen is pitch black and there are no lights on at all in the room. I mean it has to be straight pitch black to see any bleeding (if you even want to call it bleeding). So basically YES, I exchanged it and got a good one. I was worried I would just get another dud but Im glad I took the time to do it.
I will say the manager at the store was a little weird. She said there hasnt been a single complaint about this and I was worried over nothing. However another guy that worked at the store said there have been over 20 complaints just to that store since friday. Weird how they are changing the storry up. Kinda shady.

I'm not going back to the store, this is going to be handled through CS. I am don't want to have to refund then repurchase the phone. Anyway, they can't tell you that you can't exchange, you have 14 days.

jrharvey said:
Take a look at my first phone here http://forum.xda-developers.com/showthread.php?t=1050691
I will say the manager at the store was a little weird. She said there hasnt been a single complaint about this and I was worried over nothing. However another guy that worked at the store said there have been over 20 complaints just to that store since friday. Weird how they are changing the storry up. Kinda shady.
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Click to collapse
Probably each store trying to cover their ass and not want to be sending a lot of units back lest they look bad to corporate. Don't let them push you around like that! That's unacceptable, this is an iphone class device--nobody would accept a defect like this on an iphone.
I just tweeted to @tmobile about this and encourage others to do too.

jrharvey said:
Take a look at my first phone here http://forum.xda-developers.com/showthread.php?t=1050691
It was really bad. I went back the the t-mobile store and they let me replace it although they said this was the LAST time they would allow it and if I got a dud or one that was worse I just had to live with it. I took the chance and asked for a replacement and WOW I got lucky. I have hardly any screen bleeding at all. I mean its not perfect like the samsung vibrant or iphone because it is so slightly lighter on the very top of the screen however its not noticable at all anymore unless the screen is pitch black and there are no lights on at all in the room. I mean it has to be straight pitch black to see any bleeding (if you even want to call it bleeding). So basically YES, I exchanged it and got a good one. I was worried I would just get another dud but Im glad I took the time to do it.
I will say the manager at the store was a little weird. She said there hasnt been a single complaint about this and I was worried over nothing. However another guy that worked at the store said there have been over 20 complaints just to that store since friday. Weird how they are changing the storry up. Kinda shady.
Click to expand...
Click to collapse
well calling into customer service and talking to a "android specialist" (lol)
they know its a issue.... EVEN IF THEY SAID AT THE STORE THAT YOU CAN ONLY EXCHANGE IT ONCE.... it will be covered under the warranty.... so if it starts coming back.... get a hold of CUSTOMER LOYALTY! they will fix you up nice
(ive had over 4 vibrants sent to me and now 2 different G2x's...... they stand behind there product like a real company should!)

nate420 said:
well calling into customer service and talking to a "android specialist" (lol)
they know its a issue.... EVEN IF THEY SAID AT THE STORE THAT YOU CAN ONLY EXCHANGE IT ONCE.... it will be covered under the warranty.... so if it starts coming back.... get a hold of CUSTOMER LOYALTY! they will fix you up nice
(ive had over 4 vibrants sent to me and now 2 different G2x's...... they stand behind there product like a real company should!)
Click to expand...
Click to collapse
No I agree. One reason I stand behind t-mobile so much is because of their amazing customer service. That manager was the first and only time I have ever felt like they were not doing everything they could to make me happy lol.

strung said:
Probably each store trying to cover their ass and not want to be sending a lot of units back lest they look bad to corporate. Don't let them push you around like that! That's unacceptable, this is an iphone class device--nobody would accept a defect like this on an iphone.
I just tweeted to @tmobile about this and encourage others to do too.
Click to expand...
Click to collapse
A completely agree with you there. This would be all over the news, newspapers, internet and radio if it was an iphone. To be honest, I think this phone is even a whole class above the iphone. Only think iphone has even remotely in the same league is its display and even then id still chose this oh so slightly less quality 4" over their supperior 3.5" Im sure LG will do something about this and fix all their NEW phones but I honestly think us early adopters are probably stuck with the problem. I doubt they will do a recall on all devices sold with the defect.

jrharvey said:
A completely agree with you there. This would be all over the news, newspapers, internet and radio if it was an iphone. To be honest, I think this phone is even a whole class above the iphone. Only think iphone has even remotely in the same league is its display and even then id still chose this oh so slightly less quality 4" over their supperior 3.5" Im sure LG will do something about this and fix all their NEW phones but I honestly think us early adopters are probably stuck with the problem. I doubt they will do a recall on all devices sold with the defect.
Click to expand...
Click to collapse
well to recall all of the phones that where sent out is not gonna happen way WAY to much money... but if LG does fix the issue and comes out with a REVAMPED G2x ill bet all my money that the people who got the "defectives" will be able to get the new one at little to no cost (maybe just a restock fee or shipping charge)
as it was not our fault that we wanted a device and got a defective one....
kinda like the whole moto cliq thing that happened

jrharvey said:
...I'm sure LG will do something about this and fix all their NEW phones but I honestly think us early adopters are probably stuck with the problem. I doubt they will do a recall on all devices sold with the defect.
Click to expand...
Click to collapse
I doubt they will do a recall either, but you still have the right to return within 14 days or exercise your warranty.
I am calling CS to see what they suggest - i.e., should I return the device or wait for new devices to be released and exercise my warranty.

Beggars1923 said:
I doubt they will do a recall either, but you still have the right to return within 14 days or exercise your warranty.
I am calling CS to see what they suggest - i.e., should I return the device or wait for new devices to be released and exercise my warranty.
Click to expand...
Click to collapse
honestly if you got it from a store try to exchange it for a less noticeable bleeding screen (if thats your only issue)
if you got it online/phone order
call customer service and ask to speak to CUSTOMER LOYALTY
when you get to the loyalty department STRESS you dont want to go "days without a phone" and they will set a new order up for a NEW G2x not a refurb!
id do the exchange before the 14day just to try to get a "better" device
only exercise your warranty down the road... (a few months from now)
but make sure when you call you make it know that its a "issue" so they put that your unhappy in your account memos for later down the road when you do want to use the warranty!

jrharvey said:
Take a look at my first phone here http://forum.xda-developers.com/showthread.php?t=1050691
It was really bad. I went back the the t-mobile store and they let me replace it although they said this was the LAST time they would allow it and if I got a dud or one that was worse I just had to live with it. I took the chance and asked for a replacement and WOW I got lucky. I have hardly any screen bleeding at all. I mean its not perfect like the samsung vibrant or iphone because it is so slightly lighter on the very top of the screen however its not noticable at all anymore unless the screen is pitch black and there are no lights on at all in the room. I mean it has to be straight pitch black to see any bleeding (if you even want to call it bleeding). So basically YES, I exchanged it and got a good one. I was worried I would just get another dud but Im glad I took the time to do it.
I will say the manager at the store was a little weird. She said there hasnt been a single complaint about this and I was worried over nothing. However another guy that worked at the store said there have been over 20 complaints just to that store since friday. Weird how they are changing the storry up. Kinda shady.
Click to expand...
Click to collapse
A store can't tell you that you can't return something anymore if your still within the time given by that company. If that store gives you any more problems then just go to a different one. I exchanged my G2X's at 2 different stores with no problems. I would have told that manager to go **** herself. It's not her phone and she doesn't have to live with it.

On the T-Mobile community site someone is reporting that they were denied an exchange because the "floor model" had bleeding issues and thus they all must have bleeding issues:
I can't post the link because I'm a noob.

Wow, so far both of the reps i've called have no idea what the screen bleeding issue is, when i try to explain to them they just don't understand
So trying my luck again later today..

xShadoWxDrifTx said:
Wow, so far both of the reps i've called have no idea what the screen bleeding issue is, when i try to explain to them they just don't understand
So trying my luck again later today..
Click to expand...
Click to collapse
are you talking to a regular rep?
if so ask to be sent to ANDROID TROUBLESHOOTING!
a customer service rep will not know any issues or problems with devices only the "android specialists" will!

This is some bull****. I had to convince the store rep today to let me exchange my first bad one. Now this new G2x is much much worse. I think the only option right now is to return the phone and wait a month or more for LG and T-Mobile to get their **** straight. I don't care what anyone at the store or here says about bleeding and to just "deal with it it's not that bad." I will keep exchanging until I get one that has no problems. They rushed this phone, not me. I would have been fine waiting another month for the G2x to release if it meant we all wouldn't have these stupid bleeding issues.

returning for a replacement

Returning your G2x for a replacement, because of the so called "bleeding screen display", "reboot","wifi" and/or "battery" problem is ridiculous. Let me tell you why.
First of all, the "screen bleeding" is common to the G2x, and seems to be a feature tied to it's screen brightness settings. You can do this by downloading the hidden camera app which gives you a blank/black screen display and when it does you'll notice the so called "screen bleed" on both of the upper corners, because the G2x has different levels of brightness and when it drops from the max setting to medium the screen bleed will disappear, and then from their the screen shuts off. I believe the screen was meant to bleed this way on highest brightness setting, and is not a flaw that many think.
Second, the reboot is a bug that can be fixed with a software update. Like any computer sometimes to many processes can lock up the CPU and you need to wait until it can recover itself, the reboot is a feature that happens when the system can't recover the normal way, so this is just a bug that needs to be updated.
Third, I also thought I had the wifi problem since I couldn't connect at home, I downloaded wifi analyzer, and then I realized that I was entering a wrong password. After having entered the right password I now don't have this problem. Maybe ppl who are might try going back and checking to see if they entered the right password to access their wifi.
The battery problem is real, but I believe it can be remedied by doing a few tweaks to the activity of searching for data signals and turning off the radio when it's not needed. The first day I couldn't 8 hours out of the G2x, even just leaving my phone idle without touching it. The battery draining on standby is do to it searching for the data signals, so I remedied this by installing auto airplane mode which turns of data when the screen shuts off and turns it back on when you turn on the screen again. This worked wonders for me, since before when I went to work my phone would be at 30% after an 8 hour shift without me even having used the phone, but with auto airplane mode enabled, after an 8 hour shift I now have 70% battery still left even when I use the phone heavily on my breaks. I'm pretty sure we can get more hours of usage from the phone by tweaking the programs on it.
Ok finally and this is the biggest reason not to keep returning the phone for a new replacement. My last phone from Tmobile was the HTC Shadow which I just upgraded to this G2x, the battery was crap, just like this one, it did have a wifi problem but there was really no lcd problems until later. Let me explain why. You see back then (4 years ago) Tmobile did not charge for shipping out a new replacement, but many of us Shadow owners abused the system, by always asking for a replacement phone within our 1 year warranty. I myself am guilty of trading my shadow in for more than 11 replacements within the year, even though it was in good shape and had no problems. I just wanted a "mint" condition one, but as the year went on and I got the 7th, 8th, 9th etc replacement, the quality of the Shadow was downgraded. The newer batch of Shadows had a noticeable downgrade in the lcd and build, and for the very first time, Tmobile actually said they'd have to charge a $10 shipping fee. I don't doubt that this new policy was because we Shadow owners we're abusing the system and sending in our functional handset for a replacement, just to have a mint condition one. I used to go to a Shadow forum where all the members were returning there's many times for a replacement just like how this forum community seems to be doing.
Now if we understand this history, then looking at how many G2x owners already sent their functional, albeit "buggy" G2x handsets in for a new replacement, I guarantee you that the next couple batches of G2x will be of lower quality and Tmobile might even up the cost for an exchange or add additional fees by changing their return policy because of the perceived abuse. Make no mistake, Tmobile and LG are losing a ton of money for each new G2x being returned for another one, when the "problems" are minor or actually probably a feature (screen bleed) or bug (reboot, wifi).
I'm putting this out there, because I find that this is a solid high powered phone that just needs to work out the bugs with updates to the software, but if we keep making Tmobile or LG lose money on this model, then they'll cease production on the phone and just refurbish those handsets that were sent in for a replacement, maybe with lower quality parts, and use those to replace our G2x in the future, when they really DO need to be replaced within the coming year.

How about making bullet points, and keeping these massive paragraphs short.

So, you're a T-Mobile employee that has been sitting on this account for 4 years?
ETA: Most of the issues you've outlined are in fact just growing pains/glitches that will eventually be corrected. However, the light bleed issue is one of very poor quality control or defective manufacturing techniques. It does not only happen on high brightness, and it is unacceptable for a high end device from a name brand maker. LG seems to be having some serious issues with their IPS panels, not just in the G2x but also on the panels the make for some of the iPads. We have not heard the last of this problem, and I suspect it will cost LG a bundle in the end, both in terms of money and reputation.

@bighulk666 After typing this out, I was not about to spend another hour editing it. As long as I've articulated my thougts, it's good enough.
@spyvie This is my second G2x, since I made a mistake with the first one. I bought the first one at the Tmobile store which was an upgrade and came out to $286, I then found out I could have gotten it for $125 at another subcontracted cell phone dealer, and that's why I returned the first one. But the first one had the same light bleed, in the same 2 upper corners as the one I have now. Also most if not all G2x owners are reporting this so called screen bleed so I'm sure it was probably manufactured this way on purpose, but if it is a flaw, it's very minor. It's like returning a brand new car you just bought because you notice a 1 inch scratch on the paint job.

LG and T-Mobile both have acknowledged that this is a mfg defect. I have two emails from LG confirming this.
Adjusting the brightness to maximum only enhances the "problem". I doubt LG meant for it to be a "feature".

jacob808 said:
@bighulk666 After typing this out, I was not about to spend another hour editing it. As long as I've articulated my thougts, it's good enough.
@spyvie This is my second G2x, since I made a mistake with the first one. I bought the first one at the Tmobile store which was an upgrade and came out to $286, I then found out I could have gotten it for $125 at another subcontracted cell phone dealer, and that's why I returned the first one. But the first one had the same light bleed, in the same 2 upper corners as the one I have now. Also most if not all G2x owners are reporting this so called screen bleed so I'm sure it was probably manufactured this way on purpose, but if it is a flaw, it's very minor. It's like returning a brand new car you just bought because you notice a 1 inch scratch on the paint job.
Click to expand...
Click to collapse
No, it's like returning a brand new car you just bought because there is a one inch crack in 2 or 3 corners of the windshield. Under certain conditions the cracks genuinely impede your view of the road, and replacing the windshield is impossible or would cost more than the car is worth.

jacob808 said:
@bighulk666 After typing this out, I was not about to spend another hour editing it. As long as I've articulated my thougts, it's good enough.
@spyvie This is my second G2x, since I made a mistake with the first one. I bought the first one at the Tmobile store which was an upgrade and came out to $286, I then found out I could have gotten it for $125 at another subcontracted cell phone dealer, and that's why I returned the first one. But the first one had the same light bleed, in the same 2 upper corners as the one I have now. Also most if not all G2x owners are reporting this so called screen bleed so I'm sure it was probably manufactured this way on purpose, but if it is a flaw, it's very minor. It's like returning a brand new car you just bought because you notice a 1 inch scratch on the paint job.
Click to expand...
Click to collapse
I sure hope your field of work doesn't include QA.
However, I believe every QA department in any company would love to have customers like you.

mikett26 said:
I sure hope your field of work doesn't include QA.
However, I believe every QA department in any company would love to have customers like you.
Click to expand...
Click to collapse
Okay maybe G2x has some minor problems, the whole point I'm trying to make with the thread is that the more people who keep returning a fairly brand new out of the box G2x just hoping they'll recieve a "perfect" one, is gonna make Tmobile and LG lose alot of money on this phone that has a lot of potential, and that will force them to cut their losses and drop this phone all together without even giving it a chance.
I'm telling what I witnessed with this same situation happening with the Tmobile Shadow. Tmobile had a great return and exchange policy until the Shadow community abused it, since then they changed it and now it costs shipping and your noted on their system for each time you do a return or exchange marking you as a "problem" customer, that they'll now give you the "run arounds" and make it more difficult for you to get an exchange or return. And as for the phone, because of all the complaints and returns, they'll just cease production on it and just use the rest of the stock for exchanges, when that runs out quick, they'll give you low quality refurbished ones. It's just gonna be a lose situation for all the G2x owners who want to make this phone succeed.

jacob808 said:
Okay maybe G2x has some minor problems, the whole point I'm trying to make with the thread is that the more people who keep returning a fairly brand new out of the box G2x just hoping they'll recieve a "perfect" one, is gonna make Tmobile and LG lose alot of money on this phone that has a lot of potential, and that will force them to cut their losses and drop this phone all together without even giving it a chance.
I'm telling what I witnessed with this same situation happening with the Tmobile Shadow. Tmobile had a great return and exchange policy until the Shadow community abused it, since then they changed it and now it costs shipping and your noted on their system for each time you do a return or exchange marking you as a "problem" customer, that they'll now give you the "run arounds" and make it more difficult for you to get an exchange or return. And as for the phone, because of all the complaints and returns, they'll just cease production on it and just use the rest of the stock for exchanges, when that runs out quick, they'll give you low quality refurbished ones. It's just gonna be a lose situation for all the G2x owners who want to make this phone succeed.
Click to expand...
Click to collapse
I think this should've been your OP, shorter and straight to the point. I agree with you on the refurb replacement if T-Mobile runs out of stock, because LG actually told me to go read the G2x manual as it specifically states that if they can't repair a defect (that is totally their fault mind you) then they can only exchange it for a refurb and not a brand new phone.
Personally after my experience with LG's customer service department I will probably not buy another LG product that carries a premium price tag.

This thread reeks of desperation. Describing the threat of a possible doomsday scenario where T-Mobile completely drops support for the phone unless customers are loyal and compliant only increases the chance I will return my G2x.

The battery issue is just that an issue. My first g2x got at most 8hrs of standby and a little use. But my 2nd and 3rd are pushing 16hrs with moderate use, everything left on and screen at 100%.
The point is for $500 I shouldn't be forced to turn things off to get at least a half day of battery on it.
As for your idea of just accepting how else is LG and T-Mobile going to acknowledge this phone has issues and their paying customers won't stand for it.
Sent from my LG-P999 using XDA App

jacob808 said:
I believe the screen was meant to bleed this way on highest brightness setting, and is not a flaw that many think.
Click to expand...
Click to collapse
I lol'd. stop reading after that.

xdmds said:
I lol'd. stop reading after that.
Click to expand...
Click to collapse
You should keep reading... this guy obviously works for T-Mo and his message is a little alarming.

jacob808 said:
Okay maybe G2x has some minor problems, the whole point I'm trying to make with the thread is that the more people who keep returning a fairly brand new out of the box G2x just hoping they'll recieve a "perfect" one, is gonna make Tmobile and LG lose alot of money on this phone that has a lot of potential, and that will force them to cut their losses and drop this phone all together without even giving it a chance.
I'm telling what I witnessed with this same situation happening with the Tmobile Shadow. Tmobile had a great return and exchange policy until the Shadow community abused it, since then they changed it and now it costs shipping and your noted on their system for each time you do a return or exchange marking you as a "problem" customer, that they'll now give you the "run arounds" and make it more difficult for you to get an exchange or return. And as for the phone, because of all the complaints and returns, they'll just cease production on it and just use the rest of the stock for exchanges, when that runs out quick, they'll give you low quality refurbished ones. It's just gonna be a lose situation for all the G2x owners who want to make this phone succeed.
Click to expand...
Click to collapse
I told you this would happen with all the unneccessary returns and exchanges because yall choose to dwell on a tiny imperfection such as the "screen" bleed which is a commonality on LCD screens, even high end computers have it, and now we see the G2x already being given away for free, a sign that Tmobile is just trying to cut their losses and make a buck with contracts on this model. I won't post the links of where you can find it dirt cheap and even free, but I'm pretty sure many on this forum already know, and I can guarantee that it was because of all the exchanges and returns. But what really get's under my skin is the change in policy for restocking fees. Again it can't be a coincidence that it recently changed especially with all the G2x returns/exchanges being posted all over the net. Here's news on the new return/restock policy :/
http://www.tmonews.com/2011/05/t-mobile-changing-restocking-fees-now-based-on-device/

@jacob808
First of all many people return the device BC you walk into a store and many of the reps have no info but .. lets do a factory reset... and when that wont work they just tell u to exchange it ... that's what happen to me.
Second if Tmobile is marking ur account for other future reps to just give u run around just BC u complaint that ur phone that u paid 500 Buck for or secured them a 99.99 monthly bill for the next 2 year that's illegal as its fishing.... sorry if I expect to get what I pay for...
I have bought mytouch 4g,vibrant,HD 7, g2, touch pro 2 all full retail price and NEVER had a bleed.
Reboot ANYTHING I've had Tmobile for over 7 years an never file a complaint or problem till now so its a problem
MOST IMPORTANT IF LCD BLEED WAS SO COMON THEN Y IS THIS THE ONLY PHONE WITH A TON OF THREAD JUST ABOUT LCD BLEED... U DONT SEE A MYTOUCH,VIBRANT,SGS4G, IPHONE4 .... THEREADS WITH LCD BLEED
Sent from my LG-P999 using XDA App

martinchavez90 said:
MOST IMPORTANT IF LCD BLEED WAS SO COMON THEN Y IS THIS THE ONLY PHONE WITH A TON OF THREAD JUST ABOUT LCD BLEED... U DONT SEE A MYTOUCH,VIBRANT,SGS4G, IPHONE4 .... THEREADS WITH LCD BLEED
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
Vibrant doesn't use an LCD. Moot point.
Couldn't resist haha

I don't understand the loyalty some people are having to a hunk of plastic. It's a prime example cognitive dissonance over a $500 purchase. It's a flawed phone, regardless of whether it's hardware or software flaws.
Since I left it for another phone, I haven't had to make a single excuse for my new phone. That's what $500 should buy you, the happiness of not having to give excuses as to why your phone does this or that or why you have to turn this off for that to work, etc.

imo, if the unit has issues, which it does LG should just man up and fix it, those that got early failed unit, should get replacements
I paid full retail for mine, and tried to get a replacement, and they acted like they had never heard of any of the issues.
Tmobile is a good company customer service wise, but the early batches were just not up to par for $500 electronics
and that new $50 restocking fee for smartphones is also not very cool also
I wish I had the luck like some of the people here who were able to trade in two and three phones till they got a good one

Amd4life said:
imo, if the unit has issues, which it does LG should just man up and fix it, those that got early failed unit, should get replacements
I paid full retail for mine, and tried to get a replacement, and they acted like they had never heard of any of the issues.
Tmobile is a good company customer service wise, but the early batches were just not up to par for $500 electronics
and that new $50 restocking fee for smartphones is also not very cool also
I wish I had the luck like some of the people here who were able to trade in two and three phones till they got a good one
Click to expand...
Click to collapse
I got a replacement when the "factory reset" would not solve the problem (problem with stock camera and EB leaked GB generic camera - dark photos without constantly upping the white balance and very dark screen on barcode scanner and other similar apps).
However, I am now going to return the new unit, as I got the original going OK, and reinstalling some apps like purchased GPS program is a hassle,, and the original unit is only 1 month old. The issues with other scanner apps may be an issues with the unit (same on replacement), but they all work OK on EB 1.0.4 so going to stay with it.
Wish I could ship off to someone who really needs it, but am running up against their 7 day return policy (tomorrow it has to be shipped). It also came with a prepaid UPS sticker for the return.

gaww said:
I got a replacement when the "factory reset" would not solve the problem (problem with stock camera and EB leaked GB generic camera - dark photos without constantly upping the white balance and very dark screen on barcode scanner and other similar apps).
Click to expand...
Click to collapse
This is actually a known issue involving the brightness level. If set wrong, it causes apps that use the camera to look dark.

[Q] Has it been long enough?

With all the haters of either TMO or G2X I wanted to start another kind of thread to ask the question of. Has it been long enough to for TMO to refresh their G2X's so I can walk into a store or amazon and get my G2X back. I loved the crap out of that phone and the only issue had was the bleed screen. How can one tell when was the manufacturing date?

I doubt it.
Sent from my LG-P999 using XDA App

jsauce75 said:
i doubt it.
Sent from my lg-p999 using xda app
Click to expand...
Click to collapse
blast it all!!!

Manufacture date is on the sticker on the box.
also no, I dont think so if screen bleed is your issue. I just got one yesterday, it has a little bleed (screen bleed was never a issue for me, I dont care). It has a 4/24 date on the sticker... So Id say wait a while longer...
as far as reboots. Ive never had one. I personally think its a app the cpu dont like or something. And look at almost any other phone forum. Theres always complaints about reboots. so meh..

smashpunks said:
Manufacture date is on the sticker on the box.
also no, I dont think so if screen bleed is your issue. I just got one yesterday, it has a little bleed (screen bleed was never a issue for me, I dont care). It has a 4/24 date on the sticker... So Id say wait a while longer...
as far as reboots. Ive never had one. I personally think its a app the cpu dont like or something. And look at almost any other phone forum. Theres always complaints about reboots. so meh..
Click to expand...
Click to collapse
Is the sticker on the outside of the box so if I were to call TMO up and say whats the manufacturing date of your g2x's the rep could tell me?

wondercoolguy said:
Is the sticker on the outside of the box so if I were to call TMO up and say whats the manufacturing date of your g2x's the rep could tell me?
Click to expand...
Click to collapse
yes its a big sticker on the back with the date right at the bottom of it..

smashpunks said:
yes its a big sticker on the back with the date right at the bottom of it..
Click to expand...
Click to collapse
Thank you for the info!

smashpunks said:
as far as reboots. Ive never had one. I personally think its a app the cpu dont like or something. And look at almost any other phone forum. Theres always complaints about reboots. so meh..
Click to expand...
Click to collapse
I can assure you that the reboot/lockup issue is real and not due to a specific app. I was getting these before I installed a single thing. In fact, the reboot issue has been confirmed by LG themselves, so I wouldn't dismiss it so quickly.
The screen bleed, on the other hand, I fully agree. My unit has screen bleed, but it's really not a big deal. I never see it during regular usage (and it's worse than many others I've seen on here).

I am having screen bleed in two corners, but honestly it doesn't bother me. nearly a week since I bought this phone, not even one reboot.this phone is rock solid and super fast.
Sent from my LG-P999 using XDA App

My 14 days are up tomorrow... and I'm keeping my G2x.
I have light bleed on the top two corners and a little along the right side. It is noticeable but what the heck, nothing is perfect. I think coming from a Nexus One with it's inky blacks spoiled me a little, though I must say I would not put up with this level of bleed (clouding as it's called) on a new TV.
The rest of my experience has been trouble free, no reboots or any other issues. Wifi calling works great, the phone is fast as hell and the feel in hand is rock solid. Give this phone a top tier screen and it's the best phone ever made fer sure.
Oh, and I've never had any problems with T-Mobile service, either in Denver on my WinMo Wing or in the Seattle area on a series of Android devices. I'm actually kind of a T-Mo fanboy.

I've got an RMA coming from Tmo customer service arriving either today or tomorrow for a screen bleeder.
I'm going to open it, pop in battery and sim and check out the bleed.
If it's only slightly or not better at all, I'm keeping my original.
Like others have said, I only see it in the dark with a black screen...not really a big deal in the whole scheme of things.
Other than that, the unit I currently have is working flawlessly...and battery life is superb for me.

Dropped my phone. Bezel chipped.

i dropped my phone last night and now i have an ugly bezel chip in a few places. lucky thats all it was. is there anywaybto repair it or will at&t help me out at all? my eyes go directly to the damage and it bugs me rotten!
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

sikalb said:
i dropped my phone last night and now i have an ugly bezel chip in a few places. lucky thats all it was. is there anywaybto repair it or will at&t help me out at all? my eyes go directly to the damage and it bugs me rotten!
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Click to expand...
Click to collapse
If you have AT&T insurance you'll have to pay a $200 deductible. It's an eye sore but that's just it, an eye sore so there's not much to be done. Could possibly buy a new frame for it if you wanna invest the time and money. It would be a little cheaper too that route.
On the bright side it shows the durability of the phone, if all that you got was some dented in polycarbonate then consider yourself lucky heheh.

Thermalwolf said:
If you have AT&T insurance you'll have to pay a $200 deductible. It's an eye sore but that's just it, an eye sore so there's not much to be done. Could possibly buy a new frame for it if you wanna invest the time and money. It would be a little cheaper too that route.
On the bright side it shows the durability of the phone, if all that you got was some dented in polycarbonate then consider yourself lucky heheh.
Click to expand...
Click to collapse
would i be right if i assumed buying insurance now would be much to late?
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

sikalb said:
would i be right if i assumed buying insurance now would be much to late?
Click to expand...
Click to collapse
Buying insurance now and then submitting a claim would constitute insurance fraud.

Might be cheaper to buy a case. It should cover up most of the bezel.

ATT is easy to get over, you just need to get the right representative.
I have had many problems with phones over the years. The thing i learned about att is that you can get anything you want out of them if you try, and, never pay for a new phone. When i get an annoying scratch/crack on my screen, all i do is call up att and tell them my phone is constantly freezing up. Dont go to the store, do it over the phone. Tell them it freezes up when you do a certain thing. If they ask you if the phone is rooted, the obvious answer is no. They will tell you to do a factory reset, which you can do it if you want, or just play along and say you are doing a factory reset (you dont actually need to do it, just say you are) when they ask you if the problem is fixed say no it is not fixed, it froze when the phone boot up. they will ask you if the phone has physical damage, you can answer just normal wear and ear or say no, i use a case. They will tell you they will replace the phone and you need to return the old phone, if they see any cracks/water damage they say they will charge you. I would not get scared. I must have done this over 15 times over the year and they have never ever charged me for a scratch or crack when i return the phone. I have never had water damage but from what i have heard, they do get some people on the water damage, so i would advise against this if you have water damage. Also, whenever you get an upgrade, use this method before upgrading your phone, this way you can sell it for more when you upgrade. You should always make money on an upgrade. The high end phones cost around $200 for upgrade, and by the time you are getting the next upgrade, you can sell the old phone for more than the upgrade price usually.
BTW: if the rep on the phone does not want to help you, or seems like a jerk, just say okay, hang up, call back and tell the new rep that the last rep hung up on you bc she seemed confused, they will feel inclined to help you more.

crammer04 said:
BTW: if the rep on the phone does not want to help you, or seems like a jerk, just say okay, hang up, call back and tell the new rep that the last rep hung up on you bc she seemed confused, they will feel inclined to help you more.
Click to expand...
Click to collapse
That's not a good idea. A customer service rep would never hang up on a customer. And any other customer service rep would know that. If you told them that, they would see right through you.

mattdm said:
That's not a good idea. A customer service rep would never hang up on a customer. And any other customer service rep would know that. If you told them that, they would see right through you.
Click to expand...
Click to collapse
Not necessarily. They always feel bad and it works. Ill start off with something like i would appreciate if you can help me, im very frustrated i spent an hour on the phone just now with a rep and it finally seemed like he was going to fix the problem and then he either hung up, or we got disconnected... Works like a charm.

They hang up on you.. happened to me a few times.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4 Beta

instead of trying to scam the system, how about you either (1) replace the bezel or (2) use a case and you wont see the damage anymore...after all, you DID drop it to no one else's fault but your own.

crammer04 said:
I have had many problems with phones over the years. The thing i learned about att is that you can get anything you want out of them if you try, and, never pay for a new phone. When i get an annoying scratch/crack on my screen, all i do is call up att and tell them my phone is constantly freezing up. Dont go to the store, do it over the phone. Tell them it freezes up when you do a certain thing. If they ask you if the phone is rooted, the obvious answer is no. They will tell you to do a factory reset, which you can do it if you want, or just play along and say you are doing a factory reset (you dont actually need to do it, just say you are) when they ask you if the problem is fixed say no it is not fixed, it froze when the phone boot up. they will ask you if the phone has physical damage, you can answer just normal wear and ear or say no, i use a case. They will tell you they will replace the phone and you need to return the old phone, if they see any cracks/water damage they say they will charge you. I would not get scared. I must have done this over 15 times over the year and they have never ever charged me for a scratch or crack when i return the phone. I have never had water damage but from what i have heard, they do get some people on the water damage, so i would advise against this if you have water damage. Also, whenever you get an upgrade, use this method before upgrading your phone, this way you can sell it for more when you upgrade. You should always make money on an upgrade. The high end phones cost around $200 for upgrade, and by the time you are getting the next upgrade, you can sell the old phone for more than the upgrade price usually.
BTW: if the rep on the phone does not want to help you, or seems like a jerk, just say okay, hang up, call back and tell the new rep that the last rep hung up on you bc she seemed confused, they will feel inclined to help you more.
Click to expand...
Click to collapse
So what you're saying is, you're a scammer? NO seriously, that's flat out wrong dude! You're the reason why AT&T makes it hard for everyone else to file valid claims.
Very ironic how well your name rhymes with scammer

I wrecked my new car last night. I didn't have insurance.
Maybe I should go back to Honda and see if they will fix it for free because it was my fault:cyclops::good:
Just buy a case.. it should cover the uglies

Go to squaretrade.com and buy a phone insurance, and then file for insurace replacement.
Sent from my SAMSUNG-SGH-I337 using xda premium

To all those suggesting fraud, this is the most important definition you could possibly memorize. It will change your life.
in·teg·ri·ty [in-teg-ri-tee]
noun
1.
adherence to moral and ethical principles; soundness of moral character; honesty

mattdm said:
That's not a good idea. A customer service rep would never hang up on a customer. And any other customer service rep would know that. If you told them that, they would see right through you.
Click to expand...
Click to collapse
I have had reps hang up or the called dropped out which I find hard to believe as I was on a land line calling them and it upset me because I would be on hold for 30 minutes to get somebody and talk to them for 5 mins and then bam hung up.

sabre31 said:
I have had reps hang up or the called dropped out which I find hard to believe as I was on a land line calling them and it upset me because I would be on hold for 30 minutes to get somebody and talk to them for 5 mins and then bam hung up.
Click to expand...
Click to collapse
I work in a call center for the a major insurance company, and people that give me attitude are the ones that have the most chances of getting the line cut, if you know what i mean. We are humans, we try to help you, but if you're impolite, aggressive and think we are your servants, then go ***** yourself and solve your own problems. I'm not saying thats your case, i'm saying about 2-3% of people think that are those are the people that leave dissatisfied. There is always room for litigation resolution, but it has to be done right, if not, we wont help you just like we know we could. I often purposely don't want to help client to my full extent when they give me attitude, and on the other side, i can go far out of my power to help a client that is nice and polite. Now that you know that, i hope it will make the right call. Polite and persistant is much easier to help then impolite and persistant

polish_pat said:
I work in a call center for the a major insurance company, and people that give me attitude are the ones that have the most chances of getting the line cut, if you know what i mean. We are humans, we try to help you, but if you're impolite, aggressive and think we are your servants, then go ***** yourself and solve your own problems. I'm not saying thats your case, i'm saying about 2-3% of people think that are those are the people that leave dissatisfied. There is always room for litigation resolution, but it has to be done right, if not, we wont help you just like we know we could. I often purposely don't want to help client to my full extent when they give me attitude, and on the other side, i can go far out of my power to help a client that is nice and polite. Now that you know that, i hope it will make the right call. Polite and persistant is much easier to help then impolite and persistant
Click to expand...
Click to collapse
I hear you I am not rude as I used to work in retail a long while ago but I think some reps are faced with a tough problem they don't know how to handle and simply kill the line or its close to them leaving as their shift is up.
Sent from my LG-E980 using xda premium

XxSHaDoWxSLaYeRxX said:
They hang up on you.. happened to me a few times.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4 Beta
Click to expand...
Click to collapse
Impressive. I could barely use a phone, let alone call customer service when I was in 8th grade.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

the only reason i asked is because i was told i could buy the insurance within the 30 day period of receiving it. never did i imply i wanted to 'scam' the system.

crammer04 said:
I have had many problems with phones over the years. The thing i learned about att is that you can get anything you want out of them if you try, and, never pay for a new phone. When i get an annoying scratch/crack on my screen, all i do is call up att and tell them my phone is constantly freezing up. Dont go to the store, do it over the phone. Tell them it freezes up when you do a certain thing. If they ask you if the phone is rooted, the obvious answer is no. They will tell you to do a factory reset, which you can do it if you want, or just play along and say you are doing a factory reset (you dont actually need to do it, just say you are) when they ask you if the problem is fixed say no it is not fixed, it froze when the phone boot up. they will ask you if the phone has physical damage, you can answer just normal wear and ear or say no, i use a case. They will tell you they will replace the phone and you need to return the old phone, if they see any cracks/water damage they say they will charge you. I would not get scared. I must have done this over 15 times over the year and they have never ever charged me for a scratch or crack when i return the phone. I have never had water damage but from what i have heard, they do get some people on the water damage, so i would advise against this if you have water damage. Also, whenever you get an upgrade, use this method before upgrading your phone, this way you can sell it for more when you upgrade. You should always make money on an upgrade. The high end phones cost around $200 for upgrade, and by the time you are getting the next upgrade, you can sell the old phone for more than the upgrade price usually.
BTW: if the rep on the phone does not want to help you, or seems like a jerk, just say okay, hang up, call back and tell the new rep that the last rep hung up on you bc she seemed confused, they will feel inclined to help you more.
Click to expand...
Click to collapse
**** move