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returning for a replacement

Returning your G2x for a replacement, because of the so called "bleeding screen display", "reboot","wifi" and/or "battery" problem is ridiculous. Let me tell you why.
First of all, the "screen bleeding" is common to the G2x, and seems to be a feature tied to it's screen brightness settings. You can do this by downloading the hidden camera app which gives you a blank/black screen display and when it does you'll notice the so called "screen bleed" on both of the upper corners, because the G2x has different levels of brightness and when it drops from the max setting to medium the screen bleed will disappear, and then from their the screen shuts off. I believe the screen was meant to bleed this way on highest brightness setting, and is not a flaw that many think.
Second, the reboot is a bug that can be fixed with a software update. Like any computer sometimes to many processes can lock up the CPU and you need to wait until it can recover itself, the reboot is a feature that happens when the system can't recover the normal way, so this is just a bug that needs to be updated.
Third, I also thought I had the wifi problem since I couldn't connect at home, I downloaded wifi analyzer, and then I realized that I was entering a wrong password. After having entered the right password I now don't have this problem. Maybe ppl who are might try going back and checking to see if they entered the right password to access their wifi.
The battery problem is real, but I believe it can be remedied by doing a few tweaks to the activity of searching for data signals and turning off the radio when it's not needed. The first day I couldn't 8 hours out of the G2x, even just leaving my phone idle without touching it. The battery draining on standby is do to it searching for the data signals, so I remedied this by installing auto airplane mode which turns of data when the screen shuts off and turns it back on when you turn on the screen again. This worked wonders for me, since before when I went to work my phone would be at 30% after an 8 hour shift without me even having used the phone, but with auto airplane mode enabled, after an 8 hour shift I now have 70% battery still left even when I use the phone heavily on my breaks. I'm pretty sure we can get more hours of usage from the phone by tweaking the programs on it.
Ok finally and this is the biggest reason not to keep returning the phone for a new replacement. My last phone from Tmobile was the HTC Shadow which I just upgraded to this G2x, the battery was crap, just like this one, it did have a wifi problem but there was really no lcd problems until later. Let me explain why. You see back then (4 years ago) Tmobile did not charge for shipping out a new replacement, but many of us Shadow owners abused the system, by always asking for a replacement phone within our 1 year warranty. I myself am guilty of trading my shadow in for more than 11 replacements within the year, even though it was in good shape and had no problems. I just wanted a "mint" condition one, but as the year went on and I got the 7th, 8th, 9th etc replacement, the quality of the Shadow was downgraded. The newer batch of Shadows had a noticeable downgrade in the lcd and build, and for the very first time, Tmobile actually said they'd have to charge a $10 shipping fee. I don't doubt that this new policy was because we Shadow owners we're abusing the system and sending in our functional handset for a replacement, just to have a mint condition one. I used to go to a Shadow forum where all the members were returning there's many times for a replacement just like how this forum community seems to be doing.
Now if we understand this history, then looking at how many G2x owners already sent their functional, albeit "buggy" G2x handsets in for a new replacement, I guarantee you that the next couple batches of G2x will be of lower quality and Tmobile might even up the cost for an exchange or add additional fees by changing their return policy because of the perceived abuse. Make no mistake, Tmobile and LG are losing a ton of money for each new G2x being returned for another one, when the "problems" are minor or actually probably a feature (screen bleed) or bug (reboot, wifi).
I'm putting this out there, because I find that this is a solid high powered phone that just needs to work out the bugs with updates to the software, but if we keep making Tmobile or LG lose money on this model, then they'll cease production on the phone and just refurbish those handsets that were sent in for a replacement, maybe with lower quality parts, and use those to replace our G2x in the future, when they really DO need to be replaced within the coming year.

How about making bullet points, and keeping these massive paragraphs short.

So, you're a T-Mobile employee that has been sitting on this account for 4 years?
ETA: Most of the issues you've outlined are in fact just growing pains/glitches that will eventually be corrected. However, the light bleed issue is one of very poor quality control or defective manufacturing techniques. It does not only happen on high brightness, and it is unacceptable for a high end device from a name brand maker. LG seems to be having some serious issues with their IPS panels, not just in the G2x but also on the panels the make for some of the iPads. We have not heard the last of this problem, and I suspect it will cost LG a bundle in the end, both in terms of money and reputation.

@bighulk666 After typing this out, I was not about to spend another hour editing it. As long as I've articulated my thougts, it's good enough.
@spyvie This is my second G2x, since I made a mistake with the first one. I bought the first one at the Tmobile store which was an upgrade and came out to $286, I then found out I could have gotten it for $125 at another subcontracted cell phone dealer, and that's why I returned the first one. But the first one had the same light bleed, in the same 2 upper corners as the one I have now. Also most if not all G2x owners are reporting this so called screen bleed so I'm sure it was probably manufactured this way on purpose, but if it is a flaw, it's very minor. It's like returning a brand new car you just bought because you notice a 1 inch scratch on the paint job.

LG and T-Mobile both have acknowledged that this is a mfg defect. I have two emails from LG confirming this.
Adjusting the brightness to maximum only enhances the "problem". I doubt LG meant for it to be a "feature".

jacob808 said:
@bighulk666 After typing this out, I was not about to spend another hour editing it. As long as I've articulated my thougts, it's good enough.
@spyvie This is my second G2x, since I made a mistake with the first one. I bought the first one at the Tmobile store which was an upgrade and came out to $286, I then found out I could have gotten it for $125 at another subcontracted cell phone dealer, and that's why I returned the first one. But the first one had the same light bleed, in the same 2 upper corners as the one I have now. Also most if not all G2x owners are reporting this so called screen bleed so I'm sure it was probably manufactured this way on purpose, but if it is a flaw, it's very minor. It's like returning a brand new car you just bought because you notice a 1 inch scratch on the paint job.
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No, it's like returning a brand new car you just bought because there is a one inch crack in 2 or 3 corners of the windshield. Under certain conditions the cracks genuinely impede your view of the road, and replacing the windshield is impossible or would cost more than the car is worth.

jacob808 said:
@bighulk666 After typing this out, I was not about to spend another hour editing it. As long as I've articulated my thougts, it's good enough.
@spyvie This is my second G2x, since I made a mistake with the first one. I bought the first one at the Tmobile store which was an upgrade and came out to $286, I then found out I could have gotten it for $125 at another subcontracted cell phone dealer, and that's why I returned the first one. But the first one had the same light bleed, in the same 2 upper corners as the one I have now. Also most if not all G2x owners are reporting this so called screen bleed so I'm sure it was probably manufactured this way on purpose, but if it is a flaw, it's very minor. It's like returning a brand new car you just bought because you notice a 1 inch scratch on the paint job.
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I sure hope your field of work doesn't include QA.
However, I believe every QA department in any company would love to have customers like you.

mikett26 said:
I sure hope your field of work doesn't include QA.
However, I believe every QA department in any company would love to have customers like you.
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Okay maybe G2x has some minor problems, the whole point I'm trying to make with the thread is that the more people who keep returning a fairly brand new out of the box G2x just hoping they'll recieve a "perfect" one, is gonna make Tmobile and LG lose alot of money on this phone that has a lot of potential, and that will force them to cut their losses and drop this phone all together without even giving it a chance.
I'm telling what I witnessed with this same situation happening with the Tmobile Shadow. Tmobile had a great return and exchange policy until the Shadow community abused it, since then they changed it and now it costs shipping and your noted on their system for each time you do a return or exchange marking you as a "problem" customer, that they'll now give you the "run arounds" and make it more difficult for you to get an exchange or return. And as for the phone, because of all the complaints and returns, they'll just cease production on it and just use the rest of the stock for exchanges, when that runs out quick, they'll give you low quality refurbished ones. It's just gonna be a lose situation for all the G2x owners who want to make this phone succeed.

jacob808 said:
Okay maybe G2x has some minor problems, the whole point I'm trying to make with the thread is that the more people who keep returning a fairly brand new out of the box G2x just hoping they'll recieve a "perfect" one, is gonna make Tmobile and LG lose alot of money on this phone that has a lot of potential, and that will force them to cut their losses and drop this phone all together without even giving it a chance.
I'm telling what I witnessed with this same situation happening with the Tmobile Shadow. Tmobile had a great return and exchange policy until the Shadow community abused it, since then they changed it and now it costs shipping and your noted on their system for each time you do a return or exchange marking you as a "problem" customer, that they'll now give you the "run arounds" and make it more difficult for you to get an exchange or return. And as for the phone, because of all the complaints and returns, they'll just cease production on it and just use the rest of the stock for exchanges, when that runs out quick, they'll give you low quality refurbished ones. It's just gonna be a lose situation for all the G2x owners who want to make this phone succeed.
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I think this should've been your OP, shorter and straight to the point. I agree with you on the refurb replacement if T-Mobile runs out of stock, because LG actually told me to go read the G2x manual as it specifically states that if they can't repair a defect (that is totally their fault mind you) then they can only exchange it for a refurb and not a brand new phone.
Personally after my experience with LG's customer service department I will probably not buy another LG product that carries a premium price tag.

This thread reeks of desperation. Describing the threat of a possible doomsday scenario where T-Mobile completely drops support for the phone unless customers are loyal and compliant only increases the chance I will return my G2x.

The battery issue is just that an issue. My first g2x got at most 8hrs of standby and a little use. But my 2nd and 3rd are pushing 16hrs with moderate use, everything left on and screen at 100%.
The point is for $500 I shouldn't be forced to turn things off to get at least a half day of battery on it.
As for your idea of just accepting how else is LG and T-Mobile going to acknowledge this phone has issues and their paying customers won't stand for it.
Sent from my LG-P999 using XDA App

jacob808 said:
I believe the screen was meant to bleed this way on highest brightness setting, and is not a flaw that many think.
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I lol'd. stop reading after that.

xdmds said:
I lol'd. stop reading after that.
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You should keep reading... this guy obviously works for T-Mo and his message is a little alarming.

jacob808 said:
Okay maybe G2x has some minor problems, the whole point I'm trying to make with the thread is that the more people who keep returning a fairly brand new out of the box G2x just hoping they'll recieve a "perfect" one, is gonna make Tmobile and LG lose alot of money on this phone that has a lot of potential, and that will force them to cut their losses and drop this phone all together without even giving it a chance.
I'm telling what I witnessed with this same situation happening with the Tmobile Shadow. Tmobile had a great return and exchange policy until the Shadow community abused it, since then they changed it and now it costs shipping and your noted on their system for each time you do a return or exchange marking you as a "problem" customer, that they'll now give you the "run arounds" and make it more difficult for you to get an exchange or return. And as for the phone, because of all the complaints and returns, they'll just cease production on it and just use the rest of the stock for exchanges, when that runs out quick, they'll give you low quality refurbished ones. It's just gonna be a lose situation for all the G2x owners who want to make this phone succeed.
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I told you this would happen with all the unneccessary returns and exchanges because yall choose to dwell on a tiny imperfection such as the "screen" bleed which is a commonality on LCD screens, even high end computers have it, and now we see the G2x already being given away for free, a sign that Tmobile is just trying to cut their losses and make a buck with contracts on this model. I won't post the links of where you can find it dirt cheap and even free, but I'm pretty sure many on this forum already know, and I can guarantee that it was because of all the exchanges and returns. But what really get's under my skin is the change in policy for restocking fees. Again it can't be a coincidence that it recently changed especially with all the G2x returns/exchanges being posted all over the net. Here's news on the new return/restock policy :/
http://www.tmonews.com/2011/05/t-mobile-changing-restocking-fees-now-based-on-device/

@jacob808
First of all many people return the device BC you walk into a store and many of the reps have no info but .. lets do a factory reset... and when that wont work they just tell u to exchange it ... that's what happen to me.
Second if Tmobile is marking ur account for other future reps to just give u run around just BC u complaint that ur phone that u paid 500 Buck for or secured them a 99.99 monthly bill for the next 2 year that's illegal as its fishing.... sorry if I expect to get what I pay for...
I have bought mytouch 4g,vibrant,HD 7, g2, touch pro 2 all full retail price and NEVER had a bleed.
Reboot ANYTHING I've had Tmobile for over 7 years an never file a complaint or problem till now so its a problem
MOST IMPORTANT IF LCD BLEED WAS SO COMON THEN Y IS THIS THE ONLY PHONE WITH A TON OF THREAD JUST ABOUT LCD BLEED... U DONT SEE A MYTOUCH,VIBRANT,SGS4G, IPHONE4 .... THEREADS WITH LCD BLEED
Sent from my LG-P999 using XDA App

martinchavez90 said:
MOST IMPORTANT IF LCD BLEED WAS SO COMON THEN Y IS THIS THE ONLY PHONE WITH A TON OF THREAD JUST ABOUT LCD BLEED... U DONT SEE A MYTOUCH,VIBRANT,SGS4G, IPHONE4 .... THEREADS WITH LCD BLEED
Sent from my LG-P999 using XDA App
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Vibrant doesn't use an LCD. Moot point.
Couldn't resist haha

I don't understand the loyalty some people are having to a hunk of plastic. It's a prime example cognitive dissonance over a $500 purchase. It's a flawed phone, regardless of whether it's hardware or software flaws.
Since I left it for another phone, I haven't had to make a single excuse for my new phone. That's what $500 should buy you, the happiness of not having to give excuses as to why your phone does this or that or why you have to turn this off for that to work, etc.

imo, if the unit has issues, which it does LG should just man up and fix it, those that got early failed unit, should get replacements
I paid full retail for mine, and tried to get a replacement, and they acted like they had never heard of any of the issues.
Tmobile is a good company customer service wise, but the early batches were just not up to par for $500 electronics
and that new $50 restocking fee for smartphones is also not very cool also
I wish I had the luck like some of the people here who were able to trade in two and three phones till they got a good one

Amd4life said:
imo, if the unit has issues, which it does LG should just man up and fix it, those that got early failed unit, should get replacements
I paid full retail for mine, and tried to get a replacement, and they acted like they had never heard of any of the issues.
Tmobile is a good company customer service wise, but the early batches were just not up to par for $500 electronics
and that new $50 restocking fee for smartphones is also not very cool also
I wish I had the luck like some of the people here who were able to trade in two and three phones till they got a good one
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I got a replacement when the "factory reset" would not solve the problem (problem with stock camera and EB leaked GB generic camera - dark photos without constantly upping the white balance and very dark screen on barcode scanner and other similar apps).
However, I am now going to return the new unit, as I got the original going OK, and reinstalling some apps like purchased GPS program is a hassle,, and the original unit is only 1 month old. The issues with other scanner apps may be an issues with the unit (same on replacement), but they all work OK on EB 1.0.4 so going to stay with it.
Wish I could ship off to someone who really needs it, but am running up against their 7 day return policy (tomorrow it has to be shipped). It also came with a prepaid UPS sticker for the return.

gaww said:
I got a replacement when the "factory reset" would not solve the problem (problem with stock camera and EB leaked GB generic camera - dark photos without constantly upping the white balance and very dark screen on barcode scanner and other similar apps).
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This is actually a known issue involving the brightness level. If set wrong, it causes apps that use the camera to look dark.

Dirt in screen Verizon galaxy s3

Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.

tcb4 said:
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
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If it doesn't bother you I would just keep it. It is a major hassle switching out phones and the stores will generally fight you tooth and nail to keep from allowing the exchange unless the phone is really defective. Good luck!
The Dark One

I would exchange it.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

DarkMage619 said:
If it doesn't bother you I would just keep it. It is a major hassle switching out phones and the stores will generally fight you tooth and nail to keep from allowing the exchange unless the phone is really defective. Good luck!
The Dark One
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To be honest I have more crap stuck in between my screen protector and the Glass. It's hardly noticeable so I'm not really worried. I know if I go into a vzw store they will be difficult. Even if I get a new one it could have a dead pixel smack dab in the center. Still an awesome phone.

It was a huge pain getting my Galaxy S3 replaced at a Verizon store for a legitimate problem- I had a dead pixel. The employee helping me refused to replace it, until finally the manager came and looked at it, deeming it a legitimate problem and allowed me a swap for a new device.
So if it doesn't bother you, don't worry about it.

I had my first GS3 replaced by T-Mobile. Right after I called they sent a brand new one overnight at no cost to me. Sent first phone back with the included return shipping label. Everything was easy as pie.

tcb4 said:
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
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I am in Canada but I imagine it still works the same. I never go into the store to deal with problems like that. Call them up (not the individual store). The people on the other end are used to dealing with that all day and have the policy down pat. I would believe they would resolve the issue immediately and send a replacement. At the minimum you will be opening a ticket (file) about the issue. An remember polite and firm, if the original person you are dealing with cannot resolve to your satisfaction request talking to a manager. They have more latitude when dealing with issues.
An I am sorry it's brand new. You are entitled to have it in perfect working condition including not having trapped dust. Give them a call.
P.S. An yes you are bothered by it, or you would of never taken the time to Create your OP. An I would be bothered by it as well.
Good luck.

I'm debating because right now I am bothered by it, but I know in a little while I really won't care. I'll see if I can get it replaced, but if I can't it won't be the end of the world.

Judge34411 said:
I am in Canada but I imagine it still works the same. I never go into the store to deal with problems like that. Call them up (not the individual store). The people on the other end are used to dealing with that all day and have the policy down pat. I would believe they would resolve the issue immediately and send a replacement. At the minimum you will be opening a ticket (file) about the issue. An remember polite and firm, if the original person you are dealing with cannot resolve to your satisfaction request talking to a manager. They have more latitude when dealing with issues.
An I am sorry it's brand new. You are entitled to have it in perfect working condition including not having trapped dust. Give them a call.
P.S. An yes you are bothered by it, or you would of never taken the time to Create your OP. An I would be bothered by it as well.
Good luck.
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Ha Ha, well I got two new ones. the second one had a dead pixel right in the middle.

Dirt Or Dead Pixel Under Screen
I just went through this myself, I bought a new S3 from Future Shop, it was great for the first 7 days then I just happened to have a grey wallpaper up and I noticed faint black lines almost in the middle of the screen and they ran from the top to the bottom, and as I scrolled the wallpaper back and forth they were very noticeable, I myself am the type of guy that now that I know its there it drives me crazy, I ended up taking it into the store and the sales rep looked at it and pulled another out to compare, he sat there for 10 minutes comparing it and finally told me the new one has the same lines but refused to show me it. So I took my phone and left. After I get home just before bed I noticed a black dot near the top, I tried wiping it off for I thought it was dust but it did not move, I could not figure out what it was, I thought dust but how did it get there in a matter of a few hours when I don't put my phone anywhere that it could cause dust to get into the screen like that, I ended up shinning a light on it with the screen off and it was not there so it was a pixel issue, I ended up going back to the store this morning where I had to argue and complain for 20 minutes before they finally exchanged it as they tried telling me it was dust behind the screen, anyway the new one is perfect. There should be no issue when you want to return or exchange your phone especially when you just shelled out $600 to buy it. But I suppose with the mass production of these phones there is bound to be issues with some.

Power button fell off - per Verizon - "Known issue" affecting ~ 1% of devices

Power button fell off - per Verizon - "Known issue" affecting ~ 1% of devices
Here's one sure to make everyone happy: per Verizon's technical support when I called in this morning to tell them my SGS3's power button had fallen off: (and I asked "is that common?") "Well, I'm not supposed to say, but it's a known issue. We'll overnight you a new one by 3PM tomorrow." For them to say it's a known issue, per my insider in Verizon Customer support, we're talking at least 1/2 of 1% of them - divvy that up amongst the 10 million+ built during the first 6 weeks while ramping up for delivery to all major North American cell-phone companies, that means they are EXPECTING to see 50,000+ of them back between all of the carriers! Can you say "crappy build quality"? I thought you could. We deserve better than this, and I baby my new toy like it's a piece of gold. It's never seen a floor, much less been dropped 6" on a table.
Give me a break! (no, not literally - sh!t, I was just kidding!)
Those of you with let's say "Otterbox" cases that have some type of captive device for the buttons are likely going to live through it, unless it becomes a real pain-in-the-a$$. However, those of us with the standard holsters should expect them to start falling off of about 1 in 100 units. That just sux! I'm told that they've already made an engineering change that makes the button less easy to dislodge, but - frankly mine just fell off in my hand - or rather popped off when I unlocked the screen this morning. :crying:
I happen to have an i535 (VerizonWireless) Blue with 32GB, but it's universal in the first production run, after talking to my insider source, who works in their Atlanta center technical support as a 2nd level manager. My system info says it's "Hardware version: I535.10" (last line at the very bottom under "about device".)
From what I can tell, other than using a captive button type case, you're just SOL. I dunno 'bout everybody else, but for me this is simply unbelievable - but I spent 6 hours today doing my homework before I posted.
While I'm carping, I've already gotten my 2nd battery replacement from Verizon, also. They say there is a "big lot" of bad ones. I got to the point where I was discharging from 100% to less than 30% in under two hours (twice, now) - without me even unlocking the phone. Curiously enough, the batteries VerizonWireless is shipping as replacements do NOT have the "Samsung" official pink hologram label. Go figure?!? Maybe I'm just fighting a bad one, and the new unit will not exhibit this problem? I sure hope so!
OK, not much to see (I can't find it anymore, or I'd show a pix - other than the side of mine with a hole in it); move along...

ratledge said:
Here's one sure to make everyone happy: per Verizon's technical support when I called in this morning to tell them my SGS3's power button had fallen off: (and I asked "is that common?") "Well, I'm not supposed to say, but it's a known issue. We'll overnight you a new one by 3PM tomorrow." For them to say it's a known issue, per my insider in Verizon Customer support, we're talking at least 1/2 of 1% of them - divvy that up amongst the 10 million+ built during the first 6 weeks while ramping up for delivery to all major North American cell-phone companies, that means they are EXPECTING to see 50,000+ of them back between all of the carriers! Can you say "crappy build quality"? I thought you could. We deserve better than this, and I baby my new toy like it's a piece of gold. It's never seen a floor, much less been dropped 6" on a table.
Give me a break! (no, not literally - sh!t, I was just kidding!)
Those of you with let's say "Otterbox" cases that have some type of captive device for the buttons are likely going to live through it, unless it becomes a real pain-in-the-a$$. However, those of us with the standard holsters should expect them to start falling off of about 1 in 100 units. That just sux! I'm told that they've already made an engineering change that makes the button less easy to dislodge, but - frankly mine just fell off in my hand - or rather popped off when I unlocked the screen this morning. :crying:
I happen to have an i535 (VerizonWireless) Blue with 32GB, but it's universal in the first production run, after talking to my insider source, who works in their Atlanta center technical support as a 2nd level manager. My system info says it's "Hardware version: I535.10" (last line at the very bottom under "about device".)
From what I can tell, other than using a captive button type case, you're just SOL. I dunno 'bout everybody else, but for me this is simply unbelievable - but I spent 6 hours today doing my homework before I posted.
While I'm carping, I've already gotten my 2nd battery replacement from Verizon, also. They say there is a "big lot" of bad ones. I got to the point where I was discharging from 100% to less than 30% in under two hours (twice, now) - without me even unlocking the phone. Curiously enough, the batteries VerizonWireless is shipping as replacements do NOT have the "Samsung" official pink hologram label. Go figure?!? Maybe I'm just fighting a bad one, and the new unit will not exhibit this problem? I sure hope so!
OK, not much to see (I can't find it anymore, or I'd show a pix - other than the side of mine with a hole in it); move along...
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So....I think you are blowing this way out of proportion. I've seen far worse production issues from other cell phone companies.
Plus if you think 1% is bad, you shouldn't look at those kind of statistics from other mfg of other products.
Example? Harddrives. Platter hard drives have a fail rate between 21-25% depending on brand. 1% is nothing...
Sent from my SCH-I535 using xda app-developers app

nosympathy said:
So....I think you are blowing this way out of proportion. I've seen far worse production issues from other cell phone companies.
Plus if you think 1% is bad, you shouldn't look at those kind of statistics from other mfg of other products.
Example? Harddrives. Platter hard drives have a fail rate between 21-25% depending on brand. 1% is nothing...
Sent from my SCH-I535 using xda app-developers app
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And the first production of the xbox 360 had like a 33% fail rate that it would eventually overheat and get the Red Ring of Death.

arkard1 said:
And the first production of the xbox 360 had like a 33% fail rate that it would eventually overheat and get the Red Ring of Death.
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It had to be way more than 33%. Those things were dying left and right. Wasn't it at least 50%?

Agreed with the above two posters.
Sent from my SCH-I535 using xda premium

I'm not trying to sound an alarm, I'm just telling people to expect it, and that it's a known issue. I suppose I did overreact a bit, but then again, I treat my little baby like a golden egg, and if mine just hopped off the side, they aren't made worth a darn. The fix is almost insignificant, involves adding a 1/10th of a cent piece of pliable plastic and tabs on the button to grab hold of from inside the case. If it was your $650 piece of gold ruined by a less than 5 cent engineering problem that should have been caught before the first one shipped, you'd be upset, too - wouldn't you? You should be, and I can assure you that another couple hundred thousand other people are going to be as well. Being 'first' should not = being a beta tester. The darned things should work out of the box before they ship, it's a classic case of rushing them out the door without a sanity check.
I'll live with my paper clip until tomorrow afternoon, and then spend 6 or 8 hours reloading everything on my phone including hours wasting time reconfiguring every single application and password on the phone. It's just a case of greed vs. speed, it's easier to fix that 1% after they fail than it would have been to fix them all before they shipped and not have 1% (or more, I suspect) of people waking up to find their phone basically useless (how can I answer a call if I can't unlock the screen easily?) and they did absolutely nothing except standard daily operations? Sorry, I might be overreacting at first, but it's just a #FAIL that could have been easily avoided - in $650 million worth out of $65 billion dollars sales - give or take. Fortunately Verizon (I don't know about other carriers) is handling it with free overnight shipping, but the idea that I'm likely getting a refurbished phone instead of a new unit just doesn't sit well with me. Sure - it's just as possible at this point I'll get a new unit, but - they say it's a refurbished unit just in case they do ship you one, and no amount of *****ing gets you past the 14-day limit on guaranteed new units, which itself is absurd. YMMV, it always does.

bummer

yeah I had it happen to me the first day I had mine. They sent me a replacement no questions asked. This was within the first couple of days preorders started shipping. It only took them 4 days to get me a replacement though.

Yet again. Using the Xbox as an example. How many red rings could have been avoided by a few dollars difference to make the Xbox more efficient.
Same thing applies to cars what have you.
1% is nothing compared to other manufacturers. Your just mad it happened to you and that you are in that "1%" and I understand that.
Even when it comes to drugs. A 1% "fail" rate isn't much for a test group.
If you had 500 dollars and I told you that investing in xyz company you had a 99% chance of doubling your money and 1% chance of loosing it all, you'll probably invest without much thought. If I told you the same company you would have a 25%+ chance of loosing all your money you are going to think twice.
1% is nothing...
Sent from my SCH-I535 using xda app-developers app

ratledge said:
I'm not trying to sound an alarm, I'm just telling people to expect it, and that it's a known issue. I suppose I did overreact a bit, but then again, I treat my little baby like a golden egg, and if mine just hopped off the side, they aren't made worth a darn. The fix is almost insignificant, involves adding a 1/10th of a cent piece of pliable plastic and tabs on the button to grab hold of from inside the case. If it was your $650 piece of gold ruined by a less than 5 cent engineering problem that should have been caught before the first one shipped, you'd be upset, too - wouldn't you? You should be, and I can assure you that another couple hundred thousand other people are going to be as well. Being 'first' should not = being a beta tester. The darned things should work out of the box before they ship, it's a classic case of rushing them out the door without a sanity check.
I'll live with my paper clip until tomorrow afternoon, and then spend 6 or 8 hours reloading everything on my phone including hours wasting time reconfiguring every single application and password on the phone. It's just a case of greed vs. speed, it's easier to fix that 1% after they fail than it would have been to fix them all before they shipped and not have 1% (or more, I suspect) of people waking up to find their phone basically useless (how can I answer a call if I can't unlock the screen easily?) and they did absolutely nothing except standard daily operations? Sorry, I might be overreacting at first, but it's just a #FAIL that could have been easily avoided - in $650 million worth out of $65 billion dollars sales - give or take. Fortunately Verizon (I don't know about other carriers) is handling it with free overnight shipping, but the idea that I'm likely getting a refurbished phone instead of a new unit just doesn't sit well with me. Sure - it's just as possible at this point I'll get a new unit, but - they say it's a refurbished unit just in case they do ship you one, and no amount of *****ing gets you past the 14-day limit on guaranteed new units, which itself is absurd. YMMV, it always does.
Click to expand...
Click to collapse
Why don't you just make a nandroid
Sent from my SCH-I535 using xda premium

mine fell of on launch day, had to use an old tooth pic to restart until they sent replacement. watch out for using shell cases that snap over buttons they seem to increase chance of losing button

trueagle said:
mine fell of on launch day, had to use an old tooth pic to restart until they sent replacement. watch out for using shell cases that snap over buttons they seem to increase chance of losing button
Click to expand...
Click to collapse
Great! I can't imagine how much fun I'm going to have putting it into Odin download mode so I can unroot it and put it back to factory specs. Should be a challenge. I just went into options and set the "use home button as power" (or however it reads) for the day, expecting FedEx "any time now". At least it lets me easily unlock, since "never" for screen timeout isn't an option even if you're plugged in (charging). Fun, fun, fun!

ratledge said:
Fortunately Verizon (I don't know about other carriers) is handling it with free overnight shipping, but the idea that I'm likely getting a refurbished phone instead of a new unit just doesn't sit well with me. Sure - it's just as possible at this point I'll get a new unit, but - they say it's a refurbished unit just in case they do ship you one, and no amount of *****ing gets you past the 14-day limit on guaranteed new units, which itself is absurd. YMMV, it always does.
Click to expand...
Click to collapse
I was also upset with this...i had my phone for 3 weeks...screen started having discoloration within it in the bottom left corner...i talked to regular rep, escalation rep, and a sup...didnt get anywhere......i didnt buy a device to have a refurbished one 3 weeks later...i mean you can even buy certain cars and take them back within a month. or any other product on the stores shelf, take it back, you get a new one, not a refurb....(most of the time anyways).....

Mine fell out when I was taking my bumper case off a little too quickly. I was on a support call with Verizon for signal issues and the woman kinda freaked out! I just popped it back into place though, good as new! She wanted to send me a new phone, but forget that. lol.

I have an ATT version but I am having issues as well. My button has not fallen off, but i am having sporadic restarts. It seems if i feather my finger over the power button (not depressing it) it will turn on and off the screen. Even sometimes just around the button would do that. Randomly i get a shutdown menu that pops up on the screen. It is obvious that the power button is flawed in the phone.

Same thing happened to me when i was out with my friends a few weeks back... And yeah, you're blowing this way out of proportion. It just popped back in, hasn't been an issue since.

Yeah 1% is really nothing, but it does suck when it is you. I do believe the power button to not feel as solid as the volume buttons. It just doesnt have that click like the volume rocker does, or it could just be me

[Q] broke my infuse glass

So, I broke the glass on my Infuse a week ago. The LCD touchscreen beneath it is in perfect condition without any noticeable defects. I have dropped my phone from over 5' onto concrete multiple times in the past and nothing broke those times, but I went to get out of my car and it slipped out of my pocket and fell one foot onto asphalt and the screen shattered, at least the bottom half. It sucks, but it happens, right? That is why I pay $5 /month for insurance, it is an expensive phone that i don't want to replace out of pocket. Well, it turns out that the last time I had to file an insurance claim they hadn't updated their pricing policy. It use to be $50 for a claim, but now it is $200! Ridiculously expensive if I say so myself. I went onto ebay and found that they sell the LCD, glass, and tools for $190, but this is an outdated phone, well AT&T doesn't sell it anymore at least. Why would I want to spend close to $200 for a new screen when I only spent $80 to buy the phone 15 months ago???
Now onto my real question:
1) Should I buy the screen replacement and fix it myself? I'm generally really good with electronics... and I've replaced screens in flip phones before.
2) Should I open a new line on my existing account for $10 a month and get the galaxy s3 for $170 and just put my sim card in the phone?
3) or should I go through AT&T's replacement service and get w/e phone they want to give me? (What phone replaced the Infuse anyway?)
What do you guys think I should do?

I have cracked glass on my Infuse (LCD still works fine in my case, I assume it does for you as well).
Here are what I think are the three best options (no particular order)
1 - Send it to Samsung for repair. They'll do it for about $156, including shipping both ways (they send you a shipping envelope). But you'll lose your phone for 1 to 2 weeks.Contact phone number: 1-888-987-4357
2 - Get a used phone on ebay, craigslist, etc.
3 - Live with it and hope it gets better. This may sound wacky, but I have a cracked phone glass and it really honestly seems to have gotten "better" over time. I'm not kidding.
Part of is switching your apps to dark background so you don't notice the cracks as much (and save battery anyway)..
part of it is getting used to the cracks so they don't catch your attention...
and here's the wacky part ... in my case some of the cracks have "gone away" or gotten smaller since the initial damage. I know that sounds silly and I certainly can't explain why it did that (other than to say this is not normal glass), but that is what I observed with my own eyes.
I don't think replacing the whole LCD unit is an attractive option. It costs $150 and you can get a new phone or have Samsung fix it for that much. It is a somewhat delicate procedure from what I have heard so after spending tht $150 there's a small chance you may not have fixed anything.
There is also Infuse Glass for sale for $10 or so but it is apparently unusable... can't replace glass without replacing the entire LCD unit (they're glued together)

you might want to double check ATT website. i got my refurbished infuse for 1 penny. flawless, looked and worked like brand new. so good, i got one for my sister too.

I have an infuse that I'm willing to sell for 150. Everything works besides the USB port being wonky at times...sometimes it works, others it doesn't. So for 150 you could repair your phone and gain another battery/everything else for the same price as sending it to Samsung.
I advise against adding a line...yeah its 170 up front but add another 240 for 10 bucks a month extra over two years. So that's paying essentially 410 for that s3...same with buying it for a penny online...paying 240 for another infuse over two years.
Sent from my Galaxy Nexus using Tapatalk 2

electricpete1 said:
3 - Live with it and hope it gets better. This may sound wacky, but I have a cracked phone glass and it really honestly seems to have gotten "better" over time. I'm not kidding.
Part of is switching your apps to dark background so you don't notice the cracks as much (and save battery anyway)..
part of it is getting used to the cracks so they don't catch your attention...
and here's the wacky part ... in my case some of the cracks have "gone away" or gotten smaller since the initial damage. I know that sounds silly and I certainly can't explain why it did that (other than to say this is not normal glass), but that is what I observed with my own eyes.
Click to expand...
Click to collapse
Attached are pictures immediately after I dropped my phone. I took them using front-facing camera mode.

Here are photos of the same phone (not repaired) today, about 5 months after I dropped it.
I was not able to recreate the exact same view (not sure how I originally managed to use front-facing camera and mirror to get photo of screen without seeing picture within picture type thing).
But I hope you can see it is a lot better. Tough to capture in pictures but there is no doubt in my mind the cracks somehow got better.

Your cracks got better likely because of the adhesive on your screen protector. That is a decent idea for the op to try though...if no chunks of glass are missing, they could try seeing if a screen protector makes the cracks less noticeable
Sent from my Galaxy Nexus using Tapatalk 2

I have a screen protector on the phone right now and that is the only reason I'm able to use it. I'll post some pictures in a few showing how it looks.
captemo: How were you able to get an Infuse for $0.01? Was it an upgrade/new line/new customer deal?
electricpete1: they showed up when I posted my reply. Interesting...Makes me wonder what type of nearly self healing glass they implemented on your phone! lol Well, that is interesting, I can still see the impact site on the 5 months after photos, but the cracks seem to be nearly invisible now. [[]]edit[[]]For some reason your images are not showing up.[[]]edit[[]] I'll take a look on another browser and see what it looks like. But I am using a screen protector already.
welchertc: I was actually ready for an upgrade in a month but the account holder was a few hours late on his scheduled payment for an over due account and it bumped my upgrade deadline to July next year. So I would technically keep the new line for 7 months, then deactivate my current line and transfer the number over. (I believe that it possible...correct me if I am wrong though) I'll think about buying your infuse. Could you either show a picture of the screen or describe its condition? Mine was flawless, until it dropped that is.
So, my options are either buy a used one for $50 less, claim insurance, send to samsung (Should I keep the custom rom on the phone or will this send up red flags? I'm running Jellybean), or live with it until I can upgrade?

welchertc said:
Your cracks got better likely because of the adhesive on your screen protector. That is a decent idea for the op to try though...if no chunks of glass are missing, they could try seeing if a screen protector makes the cracks less noticeable
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Yes, I have the same screen protector on there now that was on there when it cracked (didn't change it).
Maybe the screen protector somehow played a role in the appearance of cracks going away (even though it's the same screen protector).
Maybe the adhesive is soaking into the cracks. Maybe the protector started to pull away from the crack so hides it a little.
Beats me.
Rhamza161 said:
But I am using a screen protector already
Click to expand...
Click to collapse
Same as I was. For whatever reason, the screen that looked horrible 5 months ago after I dropped it looks great now... and I didn't do anything (including didn't change screen protector). I was on the verge of spending $156 to have Samsung fix it, and the only reason I didn't was that I didn't want to give up my phone for the period of 1-2 weeks required for that shipping/repair. Now, based on all the factors I mentioned (using black background, getting used to it, and cracked appearance going away somewhat) I'm glad I didn't spend that money.

here are the pictures:

To me, it looks similar to how mine looked. Heavy damage in one corner with cracks spreading accross the screen.
You could try waiting a month or two (three tops). If you see no change, then go ahead and find your replacement. But you might be pleasantly surprised with substantial improvement in appearance (like I was). In the meantime, set your apps and wallpaper to black for very dark backround.

I think I'll wait and see if I can live with it for a month, and if I cannot...then I'll see about replacing the screen first. I'll start the contact with samsung within the week though. I'd rather get the information now and be able to get the replacement screen as quick as possible if I decide to go that route.
Thanks for the advice guys.

Rhamza161 said:
I think I'll wait and see if I can live with it for a month, and if I cannot...then I'll see about replacing the screen first. I'll start the contact with samsung within the week though. I'd rather get the information now and be able to get the replacement screen as quick as possible if I decide to go that route.
Thanks for the advice guys.
Click to expand...
Click to collapse
OK. I think it was about two months before I noticed the change. I wasn't expecting a change and therefore wasn't looking for a change, so may not have been really observant. You on the other hand have very good quality pictures of screen and will be watching closely.
** Please do come back here and let us know how it turns out.
(I have zero doubt about what I saw, but I also understand it's difficult for anyone else to believe... would feel better if someone else reports similar observations)

I'm always on the forum, but rarely post because the only threads I usually watch are the ones dealing with development. I'll be sure to let you know about the glass though,

Rhamza161 said:
3) or should I go through AT&T's replacement service and get w/e phone they want to give me? (What phone replaced the Infuse anyway?)
What do you guys think I should do?
Click to expand...
Click to collapse
I'd like to know what phone replaced the infuse too, especially since its officially considered an obsolete phone now.
As a matter of fact Rhamza, that's the case you should build to AT&T-that the phone is obsolete. I've heard plenty of cases, including myself, of complaints to service providers and getting whatever it is you want, so long as your nice and get a compliant tech in the line.
Tell them (if u want) that "my cat knocked my phone off the table, breaking my screen. I see that this phone is totally obsolete and unavailable to purchase at any authorized att retailers... I feel I deserve a replacement because"...etc..
I've heard of people getting galaxy phones for the infuse, so it always worth shot. The worst that could happen is they say no.
In this economy never pay a dollar more for something if you don't have to. Millionaires don't.
Sent from my SGH-I997 using xda app-developers app

Hm, interesting. I'll give it a try. I mean it is worth a shot.
Sent from my SGH-I997 using xda app-developers app on jellybean rom.

I finally just went ahead and called samsung and they said the replacement screens including the LCD would cost exactly $155.88 including shipping. I don't think I'll go that route. I get paid Thursday for over 50 hours so AT&T will be contacted about a broken screen.
electricpete1: I have noticed that some parts of the screen do actually look better, however the 4 buttons on the bottom of the screen are starting to not work because of lost glass even after placing a screen protector over the loose pieces. I think they just came off of the LCD portion.
Sliding the unlock to the right on JB (CM10 unofficial) is starting to require a little more pressure than normal.

honestly i'd send it to samsung unless you have insurance, i had bad luck with replacement parts from china despite them having official "samsung" branding and looking legit. the insurance might get you a phone you don't wan't. since i think (not sure) they deal in refurbed phones for insurance but it might however get you an i-777 sgs2 (a nice upgrade if you like the smaller size) since it looks like hey still have new and refurbed i777s in stock online depited it being long out of production like the infuse. but if they a replacement phone you don't want then samsung is the best way to go unless you find a repair service that has a good warranty policy. i've replaced the screen on one of my infuses myself for a single crack across the screen that was barely visable, the replacement screen burned out in under 2 months and it cost me more than what samsung quoted you to fix yours,at the time i didn't want to be without my phone while waiting for a repair and it cost me.

Well I went ahead and went through the insurance company. Supposedly I coudl have had a choice in the phone I was given, but when I clicked on the "Choose more" button it sent me to the same phone, the Galaxy S2 Skyrocket and it said "If you click on 'more options again, you'll be directed to an associate who will attempt to help solve your problem and will not be allowed to continue online at any point" So I stayed with the Skyrocket for now...I'm honestly not sure how I'll like it. Some websites say that the screen is 0.2" smaller than the infuse, other say it is the same. I love my Infuse, but I would rather get a new phone, not one that is a year old already (the skyrocket came out last year in October after all). The phone should be here tomorrow sometime, so I'll report back and let you guys know if it is refurbished or new. In a way I hope that there is something wrong or something I dislike so I can justify attempting to get a nicer, newer phone.
But at least it is coming with ICS and the screen is not broken and there is a modding community here that is amazing! So even if it isn't the best phone I've ever used, it'll still be better than nothing and I can have JB on it within the hour of it arriving. lol

well there was something wrong with it out of the box. (Of course right?) I called Asurion and she said "we'll send you a shipping label and you can send it back to us and when we receive it we'll send you another one right back."
"Wait, I don't have another phone to use while this one is being processed and shipped. What will I do without a phone? I need it for work!"
"Well, go to AT&T and see if they will loan you a phone for about two weeks while we send you another one, but I've never heard of them doing it before."
"Why can't you send me a new phone and when I receive it, I'll send the defective one back?"
"It doesn't work like that."
"If AT&T doesn't hand out a phone for a loan and I miss work because of it, will your company compensate me my $10/hr wage and contact my bosses and explain to them that it is your fault that I missed work?"
"Um, no we can't do that either."
"[[]]sigh[[]] just send me the shipping label and be done with it. This is ridiculous."
"okay. Have a good night." and she hung up the phone.
wth? Rude and not helpful at all. The new phone that I was sent had a defective mic, both on normal calls and speaker phone calls. The AT&T customer service person was really polite and helped me though their trouble shooting guide for the phone and ended up having me go down to AT&T to get a new SIM card. That didn't work, but they activated the new SIM and added the phone to my plan. So the next AT&T rep sent me a phone number to Asurion to get it replaced, because I have 30 days to report a defective device. Well the previous conversation ensued and I find that I am really not satisfied with their representatives. I should have been recording it! jeez.
Here are some photos I took of my Infuse before I put it into the shipping box three days ago.

Experiences with faulty hardware?

I recently got a gs4g and I've noticed two things, 1. there's a ray of light that bleeds from the home button and 2. the menu button likes to press itself once in a while.
I was wondering if anyone else has had similar problems and what their experience was like doing a return through tmo or samsung. Apparently tmo wants me to pay shipping, they won't send me a replacement first (even if I temporarily pay full price), and it will take 3 to 4 weeks. Samsung will pay for shipping, but they take just as long, don't guarantee anything, and at best send me a refurb back (no replacements).
These 2 problems are surprisingly minor in terms of usability (especially the menu button thing), so I've just kept the phone and it hasn't really pissed me off too much yet. What do you think I should do?
BTW this phone is out of the 20 day return period, I noticed the menu thing on like day 22.

lexman098 said:
I recently got a gs4g and I've noticed two things, 1. there's a ray of light that bleeds from the home button and 2. the menu button likes to press itself once in a while.
I was wondering if anyone else has had similar problems and what their experience was like doing a return through tmo or samsung. Apparently tmo wants me to pay shipping, they won't send me a replacement first (even if I temporarily pay full price), and it will take 3 to 4 weeks. Samsung will pay for shipping, but they take just as long, don't guarantee anything, and at best send me a refurb back (no replacements).
These 2 problems are surprisingly minor in terms of usability (especially the menu button thing), so I've just kept the phone and it hasn't really pissed me off too much yet. What do you think I should do?
BTW this phone is out of the 20 day return period, I noticed the menu thing on like day 22.
Click to expand...
Click to collapse
Take that thing back to the TMOB store and tell them you want a new one. When they tell you that it's passed the grace period start to get a little loud. Keep getting louder until they either replace it for you or you are asked to leave by a security guard.

I was under the impression that the stores are separate entities from online sales with different prices and procedures. Has anyone taken a phone back to the store that was bought online? I have a feeling they'd tell me they couldn't do anything and to ship it back.

Check that it is a "company store" and not a franchise.
http://locator.t-mobile.com/
"T-Mobile Store" is what you are looking for, not a "T-Mobile Preferred Retailer"

I just got an exchange from tmobile and have the exact same issue with the light pertruding from home button, I don't have issue with menu button though. I noticed this on day one. But another issue I received with phone is if i shake or tap the phone I can feel the vibrator (its very faint but I can feel it) I even checked my old device to see if it did the same or if I was just crazy, and wouldn't you know it did not do it. I called tmobile and told them about it and of course got disconnected in middle of conversation, so rather than going through the issue with another rep (annoying) I am just dealing with it. Was thinking it was a bad lcd or could maybe cause it to fail prematurely that's why I called. Now that I see someone else has same light issue I think I'm gonna call them back
Sent from my SGH-T959V using xda app-developers app

Yeah I think mine has that vibrator issue too, but I thought it was just natural vibration since the thing is so thin. That really doesn't bother me at all. It's amazing how benign these problems are, but I'd at least like to get that menu button fixed if it wasn't such a hassle.

I too have the home button light issue but not the menu button issue. And I can also feel it vibrate when I tap it a little. It never bothered me so I left it alone. I've had the phone for over a year and a half already and nothing seems to be malfunctioning.

lexman098 said:
Yeah I think mine has that vibrator issue too, but I thought it was just natural vibration since the thing is so thin. That really doesn't bother me at all. It's amazing how benign these problems are, but I'd at least like to get that menu button fixed if it wasn't such a hassle.
Click to expand...
Click to collapse
Heh, my phone has the opposite vibrator problem. So friggin strong. But I won't complain

I've had four of these phones through warranty replacement over the last few years. Everyone one of them had the home button light ray design flaw. My current handset had it until I dropped it and cracked the screen then it went away, so there's your fix
Sent from my SGH-T959V using xda app-developers app

htaak said:
I've had four of these phones through warranty replacement over the last few years. Everyone one of them had the home button light ray design flaw. My current handset had it until I dropped it and cracked the screen then it went away, so there's your fix
Click to expand...
Click to collapse
How did you get the replacement?

lexman098 said:
How did you get the replacement?
Click to expand...
Click to collapse
Handset protection on my TMobile account 2 times, and the first time I told them I couldn't get any signal after the kies update to GB.
Sent from my SGH-T959V using xda app-developers app

Update: They *just* stopped selling this phone (possibly due to Apple's lawsuit), so t-mobile won't replace it anymore. The best they can do is the exhibit 4g (no thanks). I'm glad I snatched it when I did, just wish I noticed this problem sooner. I think I'm going to send it to Samsung for refurb.

lexman098 said:
Update: They *just* stopped selling this phone (possibly due to Apple's lawsuit), so t-mobile won't replace it anymore. The best they can do is the exhibit 4g (no thanks). I'm glad I snatched it when I did, just wish I noticed this problem sooner. I think I'm going to send it to Samsung for refurb.
Click to expand...
Click to collapse
So our phone is like... discontinued? Cool
Sent from my SGH-T959V using xda app-developers app

pisherthefisher said:
Cool
Click to expand...
Click to collapse
Not so cool actually. For reasons like this plus lower supply = higher prices and lower community support, so be sure to thank the ROM devs every chance you get

Follow up: So I sent the phone back to Samsung for repairs. I told the guy on the phone about the menu button problem in great detail and he sent me an email with return info etc. I receive an email a few days after they receive it that basically says they ran some standard tests and couldn't determine that anything is wrong with it so please provide them more info. It didn't say how to provide them with more info so I just replied to the email with a very detailed description of how to reproduce the problem (basically just leave the phone on the table with the screen on). They send me back the phone, un-repaired, with a note about how nothing is wrong with it.
Moral of the story: Do not buy any Samsung product without also buying an extended warranty from the retailer. Samsung does not honor their warranty when it comes to intermittent problems that are not immediately reproducable.