Power button fell off - per Verizon - "Known issue" affecting ~ 1% of devices
Here's one sure to make everyone happy: per Verizon's technical support when I called in this morning to tell them my SGS3's power button had fallen off: (and I asked "is that common?") "Well, I'm not supposed to say, but it's a known issue. We'll overnight you a new one by 3PM tomorrow." For them to say it's a known issue, per my insider in Verizon Customer support, we're talking at least 1/2 of 1% of them - divvy that up amongst the 10 million+ built during the first 6 weeks while ramping up for delivery to all major North American cell-phone companies, that means they are EXPECTING to see 50,000+ of them back between all of the carriers! Can you say "crappy build quality"? I thought you could. We deserve better than this, and I baby my new toy like it's a piece of gold. It's never seen a floor, much less been dropped 6" on a table.
Give me a break! (no, not literally - sh!t, I was just kidding!)
Those of you with let's say "Otterbox" cases that have some type of captive device for the buttons are likely going to live through it, unless it becomes a real pain-in-the-a$$. However, those of us with the standard holsters should expect them to start falling off of about 1 in 100 units. That just sux! I'm told that they've already made an engineering change that makes the button less easy to dislodge, but - frankly mine just fell off in my hand - or rather popped off when I unlocked the screen this morning. :crying:
I happen to have an i535 (VerizonWireless) Blue with 32GB, but it's universal in the first production run, after talking to my insider source, who works in their Atlanta center technical support as a 2nd level manager. My system info says it's "Hardware version: I535.10" (last line at the very bottom under "about device".)
From what I can tell, other than using a captive button type case, you're just SOL. I dunno 'bout everybody else, but for me this is simply unbelievable - but I spent 6 hours today doing my homework before I posted.
While I'm carping, I've already gotten my 2nd battery replacement from Verizon, also. They say there is a "big lot" of bad ones. I got to the point where I was discharging from 100% to less than 30% in under two hours (twice, now) - without me even unlocking the phone. Curiously enough, the batteries VerizonWireless is shipping as replacements do NOT have the "Samsung" official pink hologram label. Go figure?!? Maybe I'm just fighting a bad one, and the new unit will not exhibit this problem? I sure hope so!
OK, not much to see (I can't find it anymore, or I'd show a pix - other than the side of mine with a hole in it); move along...
ratledge said:
Here's one sure to make everyone happy: per Verizon's technical support when I called in this morning to tell them my SGS3's power button had fallen off: (and I asked "is that common?") "Well, I'm not supposed to say, but it's a known issue. We'll overnight you a new one by 3PM tomorrow." For them to say it's a known issue, per my insider in Verizon Customer support, we're talking at least 1/2 of 1% of them - divvy that up amongst the 10 million+ built during the first 6 weeks while ramping up for delivery to all major North American cell-phone companies, that means they are EXPECTING to see 50,000+ of them back between all of the carriers! Can you say "crappy build quality"? I thought you could. We deserve better than this, and I baby my new toy like it's a piece of gold. It's never seen a floor, much less been dropped 6" on a table.
Give me a break! (no, not literally - sh!t, I was just kidding!)
Those of you with let's say "Otterbox" cases that have some type of captive device for the buttons are likely going to live through it, unless it becomes a real pain-in-the-a$$. However, those of us with the standard holsters should expect them to start falling off of about 1 in 100 units. That just sux! I'm told that they've already made an engineering change that makes the button less easy to dislodge, but - frankly mine just fell off in my hand - or rather popped off when I unlocked the screen this morning. :crying:
I happen to have an i535 (VerizonWireless) Blue with 32GB, but it's universal in the first production run, after talking to my insider source, who works in their Atlanta center technical support as a 2nd level manager. My system info says it's "Hardware version: I535.10" (last line at the very bottom under "about device".)
From what I can tell, other than using a captive button type case, you're just SOL. I dunno 'bout everybody else, but for me this is simply unbelievable - but I spent 6 hours today doing my homework before I posted.
While I'm carping, I've already gotten my 2nd battery replacement from Verizon, also. They say there is a "big lot" of bad ones. I got to the point where I was discharging from 100% to less than 30% in under two hours (twice, now) - without me even unlocking the phone. Curiously enough, the batteries VerizonWireless is shipping as replacements do NOT have the "Samsung" official pink hologram label. Go figure?!? Maybe I'm just fighting a bad one, and the new unit will not exhibit this problem? I sure hope so!
OK, not much to see (I can't find it anymore, or I'd show a pix - other than the side of mine with a hole in it); move along...
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Click to collapse
So....I think you are blowing this way out of proportion. I've seen far worse production issues from other cell phone companies.
Plus if you think 1% is bad, you shouldn't look at those kind of statistics from other mfg of other products.
Example? Harddrives. Platter hard drives have a fail rate between 21-25% depending on brand. 1% is nothing...
Sent from my SCH-I535 using xda app-developers app
nosympathy said:
So....I think you are blowing this way out of proportion. I've seen far worse production issues from other cell phone companies.
Plus if you think 1% is bad, you shouldn't look at those kind of statistics from other mfg of other products.
Example? Harddrives. Platter hard drives have a fail rate between 21-25% depending on brand. 1% is nothing...
Sent from my SCH-I535 using xda app-developers app
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Click to collapse
And the first production of the xbox 360 had like a 33% fail rate that it would eventually overheat and get the Red Ring of Death.
arkard1 said:
And the first production of the xbox 360 had like a 33% fail rate that it would eventually overheat and get the Red Ring of Death.
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It had to be way more than 33%. Those things were dying left and right. Wasn't it at least 50%?
Agreed with the above two posters.
Sent from my SCH-I535 using xda premium
I'm not trying to sound an alarm, I'm just telling people to expect it, and that it's a known issue. I suppose I did overreact a bit, but then again, I treat my little baby like a golden egg, and if mine just hopped off the side, they aren't made worth a darn. The fix is almost insignificant, involves adding a 1/10th of a cent piece of pliable plastic and tabs on the button to grab hold of from inside the case. If it was your $650 piece of gold ruined by a less than 5 cent engineering problem that should have been caught before the first one shipped, you'd be upset, too - wouldn't you? You should be, and I can assure you that another couple hundred thousand other people are going to be as well. Being 'first' should not = being a beta tester. The darned things should work out of the box before they ship, it's a classic case of rushing them out the door without a sanity check.
I'll live with my paper clip until tomorrow afternoon, and then spend 6 or 8 hours reloading everything on my phone including hours wasting time reconfiguring every single application and password on the phone. It's just a case of greed vs. speed, it's easier to fix that 1% after they fail than it would have been to fix them all before they shipped and not have 1% (or more, I suspect) of people waking up to find their phone basically useless (how can I answer a call if I can't unlock the screen easily?) and they did absolutely nothing except standard daily operations? Sorry, I might be overreacting at first, but it's just a #FAIL that could have been easily avoided - in $650 million worth out of $65 billion dollars sales - give or take. Fortunately Verizon (I don't know about other carriers) is handling it with free overnight shipping, but the idea that I'm likely getting a refurbished phone instead of a new unit just doesn't sit well with me. Sure - it's just as possible at this point I'll get a new unit, but - they say it's a refurbished unit just in case they do ship you one, and no amount of *****ing gets you past the 14-day limit on guaranteed new units, which itself is absurd. YMMV, it always does.
bummer
yeah I had it happen to me the first day I had mine. They sent me a replacement no questions asked. This was within the first couple of days preorders started shipping. It only took them 4 days to get me a replacement though.
Yet again. Using the Xbox as an example. How many red rings could have been avoided by a few dollars difference to make the Xbox more efficient.
Same thing applies to cars what have you.
1% is nothing compared to other manufacturers. Your just mad it happened to you and that you are in that "1%" and I understand that.
Even when it comes to drugs. A 1% "fail" rate isn't much for a test group.
If you had 500 dollars and I told you that investing in xyz company you had a 99% chance of doubling your money and 1% chance of loosing it all, you'll probably invest without much thought. If I told you the same company you would have a 25%+ chance of loosing all your money you are going to think twice.
1% is nothing...
Sent from my SCH-I535 using xda app-developers app
ratledge said:
I'm not trying to sound an alarm, I'm just telling people to expect it, and that it's a known issue. I suppose I did overreact a bit, but then again, I treat my little baby like a golden egg, and if mine just hopped off the side, they aren't made worth a darn. The fix is almost insignificant, involves adding a 1/10th of a cent piece of pliable plastic and tabs on the button to grab hold of from inside the case. If it was your $650 piece of gold ruined by a less than 5 cent engineering problem that should have been caught before the first one shipped, you'd be upset, too - wouldn't you? You should be, and I can assure you that another couple hundred thousand other people are going to be as well. Being 'first' should not = being a beta tester. The darned things should work out of the box before they ship, it's a classic case of rushing them out the door without a sanity check.
I'll live with my paper clip until tomorrow afternoon, and then spend 6 or 8 hours reloading everything on my phone including hours wasting time reconfiguring every single application and password on the phone. It's just a case of greed vs. speed, it's easier to fix that 1% after they fail than it would have been to fix them all before they shipped and not have 1% (or more, I suspect) of people waking up to find their phone basically useless (how can I answer a call if I can't unlock the screen easily?) and they did absolutely nothing except standard daily operations? Sorry, I might be overreacting at first, but it's just a #FAIL that could have been easily avoided - in $650 million worth out of $65 billion dollars sales - give or take. Fortunately Verizon (I don't know about other carriers) is handling it with free overnight shipping, but the idea that I'm likely getting a refurbished phone instead of a new unit just doesn't sit well with me. Sure - it's just as possible at this point I'll get a new unit, but - they say it's a refurbished unit just in case they do ship you one, and no amount of *****ing gets you past the 14-day limit on guaranteed new units, which itself is absurd. YMMV, it always does.
Click to expand...
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Why don't you just make a nandroid
Sent from my SCH-I535 using xda premium
mine fell of on launch day, had to use an old tooth pic to restart until they sent replacement. watch out for using shell cases that snap over buttons they seem to increase chance of losing button
trueagle said:
mine fell of on launch day, had to use an old tooth pic to restart until they sent replacement. watch out for using shell cases that snap over buttons they seem to increase chance of losing button
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Great! I can't imagine how much fun I'm going to have putting it into Odin download mode so I can unroot it and put it back to factory specs. Should be a challenge. I just went into options and set the "use home button as power" (or however it reads) for the day, expecting FedEx "any time now". At least it lets me easily unlock, since "never" for screen timeout isn't an option even if you're plugged in (charging). Fun, fun, fun!
ratledge said:
Fortunately Verizon (I don't know about other carriers) is handling it with free overnight shipping, but the idea that I'm likely getting a refurbished phone instead of a new unit just doesn't sit well with me. Sure - it's just as possible at this point I'll get a new unit, but - they say it's a refurbished unit just in case they do ship you one, and no amount of *****ing gets you past the 14-day limit on guaranteed new units, which itself is absurd. YMMV, it always does.
Click to expand...
Click to collapse
I was also upset with this...i had my phone for 3 weeks...screen started having discoloration within it in the bottom left corner...i talked to regular rep, escalation rep, and a sup...didnt get anywhere......i didnt buy a device to have a refurbished one 3 weeks later...i mean you can even buy certain cars and take them back within a month. or any other product on the stores shelf, take it back, you get a new one, not a refurb....(most of the time anyways).....
Mine fell out when I was taking my bumper case off a little too quickly. I was on a support call with Verizon for signal issues and the woman kinda freaked out! I just popped it back into place though, good as new! She wanted to send me a new phone, but forget that. lol.
I have an ATT version but I am having issues as well. My button has not fallen off, but i am having sporadic restarts. It seems if i feather my finger over the power button (not depressing it) it will turn on and off the screen. Even sometimes just around the button would do that. Randomly i get a shutdown menu that pops up on the screen. It is obvious that the power button is flawed in the phone.
Same thing happened to me when i was out with my friends a few weeks back... And yeah, you're blowing this way out of proportion. It just popped back in, hasn't been an issue since.
Yeah 1% is really nothing, but it does suck when it is you. I do believe the power button to not feel as solid as the volume buttons. It just doesnt have that click like the volume rocker does, or it could just be me
Related
In regards to the overheating defect causing the newton ring please scroll to the second post on this page
Regarding the newton ring touch screen issue
http://forum.ppcgeeks.com/showthread.php?p=916793#post916793
I'd post it in the TP or Diamond forums, but I know its happened to older models as well.
for those of you that don't want to jump forums here's the posting:
Scroll down to the bold area if you already read the top.
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http://forum.ppcgeeks.com/showpost.p...&postcount=338
http://forum.ppcgeeks.com/showpost.p...&postcount=339
http://forum.ppcgeeks.com/showthread.php?t=49405
http://forum.ppcgeeks.com/showthread.php?t=66509
http://forum.ppcgeeks.com/showthread...mond+has+worms
Like many of you I also got hit with the newton ring on the screen of my AT&T branded HTC Touch Pro.
HTC said that it was caused by a pressure point and the screen was not flat, not a defect, thus causing the touch function to stop working. Thus, HTC said that I would have to pay $202.50 or .60, to have it repaired.
And after repairing, since we all know what the real problem is, they give you 90 days repair warranty, but since they originally said it was my fault, if it happens again, I'm screwed, yet again!
Obviously, we all know that we baby our phones and would never exact our phone's screens to any amounts of pressure past the screens limit.
And we all know that these phones have a tendency to overheat when used for prolonged periods of time - when used as a GPS in your car and charging simultaneously.
Are we not supposed to use our phones for GPS when it comes with the GPS Antennae installed?
Is it really the consumers fault when I'm sure hundreds of people have experienced the same ugly newton ring rainbow rectangle or circle on their nice new Touch Pro or Diamond screen?
It's outrageous how much these pretty devices cost just to have the screen first get an ugly rainbow rectangle, and then it causes the touch function to die. What if you happen to have the Diamond, and are out alone somewhere, and because of the newton ring, your touch function dies, and you need to call 911 because you need help?! What are you going to do?!? You don't have a slide-out keyboard as a backup!
And what about everyone that's going to buy the Touch Pro 2 and Diamond 2, and everyone that has older HTC models with this same problem? Doesn't it outrage you that this problem still exists, and instead of owning up and creating a better touchscreen that could deal with the overheating, HTC would rather just have us pay them over and over?! Maybe this is how they'll get the funding to make a better screen.......
Here's a bunch of different forums with threads about the same problem to document that tons of people are also having to deal with it; some say HTC repaired under warranty, some say they had to call HTC a bunch of times and complain to get it repaired under warranty, or there's those like me who haven't yet tried calling back because we don't know what to say to get them to repair under warranty and not user abuse:
http://forum.xda-developers.com/showthread.php?t=439410
http://forum.xda-developers.com/showthread.php?t=502271
http://www.sprintusers.com/forum/sho...d.php?t=185986
http://forum.xda-developers.com/show...hlight=rainbow
http://forum.xda-developers.com/show...ight=rectangle -- person sent in their phone and received the same response
http://forum.xda-developers.com/show...ight=rectangle
http://forum.xda-developers.com/showthread.php?t=432559
http://forum.xda-developers.com/showthread.php?t=428262
http://forum.xda-developers.com/show...ight=rectangle
http://forum.xda-developers.com/show...hlight=rainbow
http://forum.xda-developers.com/show...ht=spot+screen
http://forum.xda-developers.com/showthread.php?t=475294
http://forum.xda-developers.com/show...hlight=rainbow the second occurance for this person
they said my screen wasn't flat, maybe they did that themselves?--->
http://www.modaco.com/content/smartp...ntre-problems/
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Ok so can you at least tell me what I need to say to HTC to get it repaired under the warranty? Or am I pretty much cluster-F-ed since they said the screen wasn't flat, which doesn't make any sense whatsoever since I know how much pressure to apply to the screen - BASICALLY NO PRESSURE!
any advice since my phone is currently in Indianapolis at HTC and I only have 9 days left to respond before they charge the $35 and send it back
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ok so HTC originally told me that the screen wasn't flat because it had a pressure point.. well either they did that themselves or, DUH, heat causes things to warp, and I know this whole problem was because the phone was constantly overheating!
Now I just need to know what to say over the phone to have them own up to their damn overheating issue and fix the thing for free!
http://forum.ppcgeeks.com/showthread.php?t=41724&page=51 his phone overheats
http://forum.ppcgeeks.com/showpost.php?p=575259&postcount=540
and yes mine gets too hot to hold or touch for that matter when its charging and 1. the screen is on. 2. the screen is on and i'm using gps. 3. the screen is on during a call. 4. the screen is on during a speakerphone call.
so how the heck am I supposed to use the phone while its charging during a call? It gets too hot! The back where the battery resides reaches almost to the point of a burning temperature it feels only a hairline away from burning my hand!
the proof of the Touch Pro's overheating:
http://forums.whirlpool.net.au/forum-replies-archive.cfm/1076262.html basically my problem
http://forums.verizon.com/vrzn/board/message?board.id=Smartphone&thread.id=1390 read the last post
http://forums.crackberry.com/f21/htc-touch-pro-93498/ its mixed around in posts
http://www.sprintusers.com/forum/archive/index.php/t-179994.html
http://forum.ppcgeeks.com/showthread.php?t=47032
http://forum.ppcgeeks.com/showthread.php?t=56431 DIAMOND AND TP
http://www.engadget.com/2009/02/27/n...s-of-overheat/ scroll to Yankees368 post:
"then why the hell does by HTC Touch Pro (CDMA, Sprint) not get recalled. This thing could cook an egg, and actually stops charging while making a call, as it over heats."
http://www.engadget.com/2009/02/27/...battery?icid=sphere_blogsmith_inpage_engadget SCROLL DOWN TO SCRAPMAKER'S POST:
"My HTC Pro on Sprint easily got to 127F all the time. More than 30 people complained about it too. I guess HTC just doesn't give a damn... It got too hot to hold on regular phone calls. After an hour-long phone call, the battery would be nearly drained, even while plugged into the charger. Radio portion of phone would register 116-127F. I swear I thought the plastic would warp after time. I also thought maybe my phone was defective, so I went through 6 of them until I gave up and went back to my original Touch.My HTC Pro on Sprint easily got to 127F all the time. More than 30 people complained about it too. I guess HTC just doesn't give a damn... It got too hot to hold on regular phone calls. After an hour-long phone call, the battery would be nearly drained, even while plugged into the charger. Radio portion of phone would register 116-127F. I swear I thought the plastic would warp after time. I also thought maybe my phone was defective, so I went through 6 of them until I gave up and went back to my original Touch."
http://forum.ppcgeeks.com/showpost.php?p=750539&postcount=46 quoted here:
"I had this issue last week and though the phone was messed up. When I saw this, I laughed so hard my coworkers thought I was crazy. LOL
I went into a Sprint repair store on the weekend and the representative there informed me that while I'm surfing the internet I shouldn't have the charger plugged in. I noticed that while I'm using the phone as a GPS or just talking on the phone while it's on the charger it heats up. WTF... you can't use and charge your phone at the same time? What a Crock... LOL"
REALLY? WE CAN'T CHARGE AND USE THE PHONE AT THE SAME TIME? IS THAT SO? HMMM..MY POINT EXACTLY.
http://forum.ppcgeeks.com/showpost.php?p=753675&postcount=60 ouch! i know what he means!
Overheating Diamonds (dont know if they are with or without the heatsync, depends on each person's phone)--
http://www.mobiletoday.co.uk/news.aspx?id=39434&fid=150
http://forums.intomobile.com/htc/79159-htc-touch-diamond-overheated-help-please.html
http://www.sprintusers.com/forum/archive/index.php/t-179994.html
SHADOW-
http://www.htcwiki.com/thread/1152436/Shadow+overheating?t=anon
bump because of edit.
ok well today's Monday aka the day I call HTC and attempt to plead my case! Can't believe almost 200 views of the thread and none of you gave any input. Hopefully none of you run into the same problem I'm having!
(keep in mind there was some liquid that snuck under the right side of the screen, BUT MAYBE IT'S BECAUSE THE HEAT MELTED THE SEAL that protects the screen from getting things like rain underneath it).
Ok I called and got this answer:
Pressure point in the middle of the screen caused the rectangle, the liquid on the right side of the screen voids the warranty anyway, we have no way to determine which event happened first.
The tech says that it was clearly caused by a pressure point and was not a battery issue (apparently she did or didn't bring up the overheating battery BEFORE i even mentioned when I called them today, I doubt she did).
Ok so your battery overheats, well I suggest you get a new battery when you get your phone back. (because it's definintely not defective and definitely wouldn't be the reason that 1. the phone warped from the extreme overheating causing the said "pressure point." 2. the overheating may have melted whatever seal that protects the lcd from outside factors like RAIN, thus allowing some liquid to enter the screen)
Many customers read blogs, BUT IT DOESN'T MATTER WHAT THE BLOGS SAY because we work on a case by case basis.
Thanks I'm going to have to call you back.
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Oh hell no.
omg my touch also overheats, thanks for informing
Sorry not very constructive post I know but, .....yet another example of p*ss poor HTC manufacturing.
I'm glad I returned my Diamond to the ebay seller I bought it from here in the UK under the "Sales Of Goods Act". At least here in the UK we have proper laws protecting us against this sort of thing, in America your f*cked.
edit:
(decided to be a little more constructive)
OK here you go for you UK people (at least I can give you an idea). Sales of Goods Act says that a product must be of "merchantable quality" and it must be "fit for purpose". This issue you guys describes falls under both of these.
1 - Merchantable quality: The device must be of sufficient quality for the price i.e. Cars/motorbikes for example are covered under this for 6 six years - ignore warranty, these are pretty much irrelevant when you compare it to the sales of goods act. The same goes for your phone. Now, its unreasonable to expect a phone to last 6 years however, as many people buy phones on an 18month contract its perfectly acceptable to expect the device to last 18 months. IF IT FAILS IN THIS TIME THROUGH A HARDWARE FAULT AND HAS NOT BEEN MISTREATED, you can return it and ask them to repair it at no cost to yourself. If they don't, take them to small claims court. YOU MUST ask them first though.
2 - Fit for purpose: The phone has a GPS and can be charged whilst on. The device is designed to be used as a navigation tool. If you cannot charge the phone AND use the GPS (i.e. car charger/navigation) then it is NOT FIT FOR THE PURPOSE it was designed for. Note, ANY function the phone can perform and was designed to do, no matter how minor, is covered by this act. You have every right to return the phone for a refund if its unable to perform its designed for functions.
Link regarding Sales of Goods Act
Salient points:
• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).<<<=== GPS/Overheating issues
• Aspects of quality include fitness for purpose, freedom from minor defects (this would include your GPS/Charging issue), appearance and finish, durability (you must be able to put the phone to your ear without fear of bending the screen) and safety.
I have used the Sales Of Goods act many times and will continue to. Some examples, I returned my Tdiamond to its ebay seller as it wouldn't play music without skipping. I had an argument with my Aprilia dealer regarding my bike (check sig). They insisted it was out of warranty and they wouldn't repair a fault - I then forced the SHOP to repair it under Sales of Goods.
I urge all UK purchases to look up these rules for yourself and look into this. You ARE covered. Return it to the reseller and give them a chance to resolve. Make manufacturers of sh*tty equipment learn that we will not tolerate it.
Monty I couldn't agree with you more about using the Sale of Goods Act. The attempt at 'distancing' themselves from the products they sell, as well as the arrogance inflicted on consumers, by too many retailers, is appalling.
Still the Depression that's coming is going to sort them out in spades, that's for sure, and the Customer will be returned to their proper place in the hierarchy - the top.
You didn't seriously buy a second Aprilia did you? I do love their designs, but after sorting out a lot of problems with my friends Futura (could have been the best touring bike ever that, if not spoiled by chronically underspec wiring, lack of earthing, stuff like that), I wouldn't touch one with a barge pole.
These days I'm sort of superglued to a Honda Hornet 900 (and a little P'd off that Mr Honda has stopped making it) - the 919 as it is known in the States. Possibly the best allround bike I've ever owned. I'd cheerfully jump on that bike and go anywhere, and know it would get me there and also get me back. Also have an amazing V twin as well - a Honda Bros 650 (Hawk in the States), and a PoS BMW (I'll never buy one of them again).
Happy biking mate.
Ribbit said:
...
Still the Depression that's coming is going to sort them out in spades, that's for sure, and the Customer will be returned to their proper place in the hierarchy - the top.....
Click to expand...
Click to collapse
Indeed... now is the Darwin time for shops and business.... adapt or collapse.
Maybe this is the time companies like HTC who produce "luxury" items that are poorly made will start suffering and well, either adapt or die.
(and yes I did and it has actually been pretty good even though i'm doing 100miles a day!)
My girlfriend has sent her phone back to Vodafone twice now due to overheating.
It gets progressivly worse each time until the phone gets stuck on the "HTC" white screen.
The problem there is that we send it back, They flash it and they send it back as "Working"
If it happens this time I'm going to demand a new phone because I've had enough!
My BlackStone/Touch HD
Have also a newton Ring... But you can´t see it a lot of times.. But sometimes on really strong sun you can see it when you are looking from another angle
Returning your G2x for a replacement, because of the so called "bleeding screen display", "reboot","wifi" and/or "battery" problem is ridiculous. Let me tell you why.
First of all, the "screen bleeding" is common to the G2x, and seems to be a feature tied to it's screen brightness settings. You can do this by downloading the hidden camera app which gives you a blank/black screen display and when it does you'll notice the so called "screen bleed" on both of the upper corners, because the G2x has different levels of brightness and when it drops from the max setting to medium the screen bleed will disappear, and then from their the screen shuts off. I believe the screen was meant to bleed this way on highest brightness setting, and is not a flaw that many think.
Second, the reboot is a bug that can be fixed with a software update. Like any computer sometimes to many processes can lock up the CPU and you need to wait until it can recover itself, the reboot is a feature that happens when the system can't recover the normal way, so this is just a bug that needs to be updated.
Third, I also thought I had the wifi problem since I couldn't connect at home, I downloaded wifi analyzer, and then I realized that I was entering a wrong password. After having entered the right password I now don't have this problem. Maybe ppl who are might try going back and checking to see if they entered the right password to access their wifi.
The battery problem is real, but I believe it can be remedied by doing a few tweaks to the activity of searching for data signals and turning off the radio when it's not needed. The first day I couldn't 8 hours out of the G2x, even just leaving my phone idle without touching it. The battery draining on standby is do to it searching for the data signals, so I remedied this by installing auto airplane mode which turns of data when the screen shuts off and turns it back on when you turn on the screen again. This worked wonders for me, since before when I went to work my phone would be at 30% after an 8 hour shift without me even having used the phone, but with auto airplane mode enabled, after an 8 hour shift I now have 70% battery still left even when I use the phone heavily on my breaks. I'm pretty sure we can get more hours of usage from the phone by tweaking the programs on it.
Ok finally and this is the biggest reason not to keep returning the phone for a new replacement. My last phone from Tmobile was the HTC Shadow which I just upgraded to this G2x, the battery was crap, just like this one, it did have a wifi problem but there was really no lcd problems until later. Let me explain why. You see back then (4 years ago) Tmobile did not charge for shipping out a new replacement, but many of us Shadow owners abused the system, by always asking for a replacement phone within our 1 year warranty. I myself am guilty of trading my shadow in for more than 11 replacements within the year, even though it was in good shape and had no problems. I just wanted a "mint" condition one, but as the year went on and I got the 7th, 8th, 9th etc replacement, the quality of the Shadow was downgraded. The newer batch of Shadows had a noticeable downgrade in the lcd and build, and for the very first time, Tmobile actually said they'd have to charge a $10 shipping fee. I don't doubt that this new policy was because we Shadow owners we're abusing the system and sending in our functional handset for a replacement, just to have a mint condition one. I used to go to a Shadow forum where all the members were returning there's many times for a replacement just like how this forum community seems to be doing.
Now if we understand this history, then looking at how many G2x owners already sent their functional, albeit "buggy" G2x handsets in for a new replacement, I guarantee you that the next couple batches of G2x will be of lower quality and Tmobile might even up the cost for an exchange or add additional fees by changing their return policy because of the perceived abuse. Make no mistake, Tmobile and LG are losing a ton of money for each new G2x being returned for another one, when the "problems" are minor or actually probably a feature (screen bleed) or bug (reboot, wifi).
I'm putting this out there, because I find that this is a solid high powered phone that just needs to work out the bugs with updates to the software, but if we keep making Tmobile or LG lose money on this model, then they'll cease production on the phone and just refurbish those handsets that were sent in for a replacement, maybe with lower quality parts, and use those to replace our G2x in the future, when they really DO need to be replaced within the coming year.
How about making bullet points, and keeping these massive paragraphs short.
So, you're a T-Mobile employee that has been sitting on this account for 4 years?
ETA: Most of the issues you've outlined are in fact just growing pains/glitches that will eventually be corrected. However, the light bleed issue is one of very poor quality control or defective manufacturing techniques. It does not only happen on high brightness, and it is unacceptable for a high end device from a name brand maker. LG seems to be having some serious issues with their IPS panels, not just in the G2x but also on the panels the make for some of the iPads. We have not heard the last of this problem, and I suspect it will cost LG a bundle in the end, both in terms of money and reputation.
@bighulk666 After typing this out, I was not about to spend another hour editing it. As long as I've articulated my thougts, it's good enough.
@spyvie This is my second G2x, since I made a mistake with the first one. I bought the first one at the Tmobile store which was an upgrade and came out to $286, I then found out I could have gotten it for $125 at another subcontracted cell phone dealer, and that's why I returned the first one. But the first one had the same light bleed, in the same 2 upper corners as the one I have now. Also most if not all G2x owners are reporting this so called screen bleed so I'm sure it was probably manufactured this way on purpose, but if it is a flaw, it's very minor. It's like returning a brand new car you just bought because you notice a 1 inch scratch on the paint job.
LG and T-Mobile both have acknowledged that this is a mfg defect. I have two emails from LG confirming this.
Adjusting the brightness to maximum only enhances the "problem". I doubt LG meant for it to be a "feature".
jacob808 said:
@bighulk666 After typing this out, I was not about to spend another hour editing it. As long as I've articulated my thougts, it's good enough.
@spyvie This is my second G2x, since I made a mistake with the first one. I bought the first one at the Tmobile store which was an upgrade and came out to $286, I then found out I could have gotten it for $125 at another subcontracted cell phone dealer, and that's why I returned the first one. But the first one had the same light bleed, in the same 2 upper corners as the one I have now. Also most if not all G2x owners are reporting this so called screen bleed so I'm sure it was probably manufactured this way on purpose, but if it is a flaw, it's very minor. It's like returning a brand new car you just bought because you notice a 1 inch scratch on the paint job.
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No, it's like returning a brand new car you just bought because there is a one inch crack in 2 or 3 corners of the windshield. Under certain conditions the cracks genuinely impede your view of the road, and replacing the windshield is impossible or would cost more than the car is worth.
jacob808 said:
@bighulk666 After typing this out, I was not about to spend another hour editing it. As long as I've articulated my thougts, it's good enough.
@spyvie This is my second G2x, since I made a mistake with the first one. I bought the first one at the Tmobile store which was an upgrade and came out to $286, I then found out I could have gotten it for $125 at another subcontracted cell phone dealer, and that's why I returned the first one. But the first one had the same light bleed, in the same 2 upper corners as the one I have now. Also most if not all G2x owners are reporting this so called screen bleed so I'm sure it was probably manufactured this way on purpose, but if it is a flaw, it's very minor. It's like returning a brand new car you just bought because you notice a 1 inch scratch on the paint job.
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I sure hope your field of work doesn't include QA.
However, I believe every QA department in any company would love to have customers like you.
mikett26 said:
I sure hope your field of work doesn't include QA.
However, I believe every QA department in any company would love to have customers like you.
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Okay maybe G2x has some minor problems, the whole point I'm trying to make with the thread is that the more people who keep returning a fairly brand new out of the box G2x just hoping they'll recieve a "perfect" one, is gonna make Tmobile and LG lose alot of money on this phone that has a lot of potential, and that will force them to cut their losses and drop this phone all together without even giving it a chance.
I'm telling what I witnessed with this same situation happening with the Tmobile Shadow. Tmobile had a great return and exchange policy until the Shadow community abused it, since then they changed it and now it costs shipping and your noted on their system for each time you do a return or exchange marking you as a "problem" customer, that they'll now give you the "run arounds" and make it more difficult for you to get an exchange or return. And as for the phone, because of all the complaints and returns, they'll just cease production on it and just use the rest of the stock for exchanges, when that runs out quick, they'll give you low quality refurbished ones. It's just gonna be a lose situation for all the G2x owners who want to make this phone succeed.
jacob808 said:
Okay maybe G2x has some minor problems, the whole point I'm trying to make with the thread is that the more people who keep returning a fairly brand new out of the box G2x just hoping they'll recieve a "perfect" one, is gonna make Tmobile and LG lose alot of money on this phone that has a lot of potential, and that will force them to cut their losses and drop this phone all together without even giving it a chance.
I'm telling what I witnessed with this same situation happening with the Tmobile Shadow. Tmobile had a great return and exchange policy until the Shadow community abused it, since then they changed it and now it costs shipping and your noted on their system for each time you do a return or exchange marking you as a "problem" customer, that they'll now give you the "run arounds" and make it more difficult for you to get an exchange or return. And as for the phone, because of all the complaints and returns, they'll just cease production on it and just use the rest of the stock for exchanges, when that runs out quick, they'll give you low quality refurbished ones. It's just gonna be a lose situation for all the G2x owners who want to make this phone succeed.
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I think this should've been your OP, shorter and straight to the point. I agree with you on the refurb replacement if T-Mobile runs out of stock, because LG actually told me to go read the G2x manual as it specifically states that if they can't repair a defect (that is totally their fault mind you) then they can only exchange it for a refurb and not a brand new phone.
Personally after my experience with LG's customer service department I will probably not buy another LG product that carries a premium price tag.
This thread reeks of desperation. Describing the threat of a possible doomsday scenario where T-Mobile completely drops support for the phone unless customers are loyal and compliant only increases the chance I will return my G2x.
The battery issue is just that an issue. My first g2x got at most 8hrs of standby and a little use. But my 2nd and 3rd are pushing 16hrs with moderate use, everything left on and screen at 100%.
The point is for $500 I shouldn't be forced to turn things off to get at least a half day of battery on it.
As for your idea of just accepting how else is LG and T-Mobile going to acknowledge this phone has issues and their paying customers won't stand for it.
Sent from my LG-P999 using XDA App
jacob808 said:
I believe the screen was meant to bleed this way on highest brightness setting, and is not a flaw that many think.
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I lol'd. stop reading after that.
xdmds said:
I lol'd. stop reading after that.
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You should keep reading... this guy obviously works for T-Mo and his message is a little alarming.
jacob808 said:
Okay maybe G2x has some minor problems, the whole point I'm trying to make with the thread is that the more people who keep returning a fairly brand new out of the box G2x just hoping they'll recieve a "perfect" one, is gonna make Tmobile and LG lose alot of money on this phone that has a lot of potential, and that will force them to cut their losses and drop this phone all together without even giving it a chance.
I'm telling what I witnessed with this same situation happening with the Tmobile Shadow. Tmobile had a great return and exchange policy until the Shadow community abused it, since then they changed it and now it costs shipping and your noted on their system for each time you do a return or exchange marking you as a "problem" customer, that they'll now give you the "run arounds" and make it more difficult for you to get an exchange or return. And as for the phone, because of all the complaints and returns, they'll just cease production on it and just use the rest of the stock for exchanges, when that runs out quick, they'll give you low quality refurbished ones. It's just gonna be a lose situation for all the G2x owners who want to make this phone succeed.
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I told you this would happen with all the unneccessary returns and exchanges because yall choose to dwell on a tiny imperfection such as the "screen" bleed which is a commonality on LCD screens, even high end computers have it, and now we see the G2x already being given away for free, a sign that Tmobile is just trying to cut their losses and make a buck with contracts on this model. I won't post the links of where you can find it dirt cheap and even free, but I'm pretty sure many on this forum already know, and I can guarantee that it was because of all the exchanges and returns. But what really get's under my skin is the change in policy for restocking fees. Again it can't be a coincidence that it recently changed especially with all the G2x returns/exchanges being posted all over the net. Here's news on the new return/restock policy :/
http://www.tmonews.com/2011/05/t-mobile-changing-restocking-fees-now-based-on-device/
@jacob808
First of all many people return the device BC you walk into a store and many of the reps have no info but .. lets do a factory reset... and when that wont work they just tell u to exchange it ... that's what happen to me.
Second if Tmobile is marking ur account for other future reps to just give u run around just BC u complaint that ur phone that u paid 500 Buck for or secured them a 99.99 monthly bill for the next 2 year that's illegal as its fishing.... sorry if I expect to get what I pay for...
I have bought mytouch 4g,vibrant,HD 7, g2, touch pro 2 all full retail price and NEVER had a bleed.
Reboot ANYTHING I've had Tmobile for over 7 years an never file a complaint or problem till now so its a problem
MOST IMPORTANT IF LCD BLEED WAS SO COMON THEN Y IS THIS THE ONLY PHONE WITH A TON OF THREAD JUST ABOUT LCD BLEED... U DONT SEE A MYTOUCH,VIBRANT,SGS4G, IPHONE4 .... THEREADS WITH LCD BLEED
Sent from my LG-P999 using XDA App
martinchavez90 said:
MOST IMPORTANT IF LCD BLEED WAS SO COMON THEN Y IS THIS THE ONLY PHONE WITH A TON OF THREAD JUST ABOUT LCD BLEED... U DONT SEE A MYTOUCH,VIBRANT,SGS4G, IPHONE4 .... THEREADS WITH LCD BLEED
Sent from my LG-P999 using XDA App
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Vibrant doesn't use an LCD. Moot point.
Couldn't resist haha
I don't understand the loyalty some people are having to a hunk of plastic. It's a prime example cognitive dissonance over a $500 purchase. It's a flawed phone, regardless of whether it's hardware or software flaws.
Since I left it for another phone, I haven't had to make a single excuse for my new phone. That's what $500 should buy you, the happiness of not having to give excuses as to why your phone does this or that or why you have to turn this off for that to work, etc.
imo, if the unit has issues, which it does LG should just man up and fix it, those that got early failed unit, should get replacements
I paid full retail for mine, and tried to get a replacement, and they acted like they had never heard of any of the issues.
Tmobile is a good company customer service wise, but the early batches were just not up to par for $500 electronics
and that new $50 restocking fee for smartphones is also not very cool also
I wish I had the luck like some of the people here who were able to trade in two and three phones till they got a good one
Amd4life said:
imo, if the unit has issues, which it does LG should just man up and fix it, those that got early failed unit, should get replacements
I paid full retail for mine, and tried to get a replacement, and they acted like they had never heard of any of the issues.
Tmobile is a good company customer service wise, but the early batches were just not up to par for $500 electronics
and that new $50 restocking fee for smartphones is also not very cool also
I wish I had the luck like some of the people here who were able to trade in two and three phones till they got a good one
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I got a replacement when the "factory reset" would not solve the problem (problem with stock camera and EB leaked GB generic camera - dark photos without constantly upping the white balance and very dark screen on barcode scanner and other similar apps).
However, I am now going to return the new unit, as I got the original going OK, and reinstalling some apps like purchased GPS program is a hassle,, and the original unit is only 1 month old. The issues with other scanner apps may be an issues with the unit (same on replacement), but they all work OK on EB 1.0.4 so going to stay with it.
Wish I could ship off to someone who really needs it, but am running up against their 7 day return policy (tomorrow it has to be shipped). It also came with a prepaid UPS sticker for the return.
gaww said:
I got a replacement when the "factory reset" would not solve the problem (problem with stock camera and EB leaked GB generic camera - dark photos without constantly upping the white balance and very dark screen on barcode scanner and other similar apps).
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This is actually a known issue involving the brightness level. If set wrong, it causes apps that use the camera to look dark.
SHORT STORY (can be omitted skip to questions):
Well I'm at the point of getting ready to take the charge in for service. It seems I have a termination problem on the main board. My phone shuts off randomly not ROM related but actual hardware (if i bump it it turns off). My battery and phone contacts are clean and making solid contact with each other as well. This brings me to my next observatory task of opening the phone. While I was open in the phone I noticed there was 4 cracks on my chrome rim (probably due to the 10ft drop to solid concrete, just a after thought). So there was no way to take it apart without fully destroying the rim. Which was upsetting because i was looking forward to seeing the beast and trying to solder it back together and\or look into a intuitive\ revolutionary (as apple would put it) way to fix the backlights brightness. Kinda all bummed out and stuff I tried to put the screws back and who would have thunk you had to shrink ray your hands so you could hold the screws. Well trying it with all fat chode like fingers I screw managed to slip from my grasp. It bounce on my hard floor a couple times, followed by that awkward silence where you know should have been a bounce and your still waiting to hear it, but nothing. O.0 So now I am missing a screw...
To the point questions\ concerns:
1. Can I bring this to tech support to ultimately get a refurb (huh), with out a screw? Or do I have to take my sammy Rogue (yea that "feature" phone) apart and steal one of it's screw and paint it black (there is a little difference in the screw probably will strip the phone).
2. Beside the obvious return to stock and PIT blah blah blah. Is there anything I need to do? Like trim my memory card b\c of the folders that say ROMS,KERNELS,MODs, etc... I don't plan on giving the card to them unless they ask for it.
3. I should probably mention, that the battery is starting to get so hot i cant hold it sometimes. and have to take it out and find some kind of heat sink to cool it. This has happened mainly when charging but has happened when idling and on stand by too.
4. should I call them or take it in? Which would prove better results in getting a refurbished or new phone? (either way I don't expect much from these sexist bastards that can't appreciate a good looking male, seems like you need to have some boobs and a nice ass to get new phones from VW)
5. chances in switching phones? I love the charge. (even though there aren't many roms\tweaks, the developers that have past through have been outstanding, even when some of them didn't have a charge) I don't love the fact I paid full released price and 2 weeks later it is $200 cheaper and they pretty much decided they don't love us (although GB and talk of ics is nice) I'm sure verizon very much wants to abort the charge.
Call verizon. Explain to them your situation. Let them know your phone is constantly rebooting. You've tried checking battery, hard reseting device, and everything else you could think of. Ask for a warranty replacement as you were given a defective device.
Sent from my SCH-I510 using XDA
Are you out of your 1 year manufactures warranty?
and as for question 4 i would just call...forget takin it in..just tell them you dont have the time..they should send one if your still within your 1 years manufacture warranty that is...
You just call Verizon and give them a reason where they can't help to fix over the phone, they will give you a replacement. In my case, I think something wrong with my phone cause it drain battery like crazy and I just want another one. I told them the screen is not respond to my touch anymore. I have to hit 4/5 times before it registered. That's it I got a new one.
I believe it still is within the manufactures first year. I got it just before we lost unlimited data. I guess I will call them then.
scarygood536 said:
I believe it still is within the manufactures first year. I got it just before we lost unlimited data. I guess I will call them then.
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Thats your best bet. Im sure they'll ship you a new device. Keep us posted.
Sent from my SCH-I510 using XDA
scarygood536 said:
I believe it still is within the manufactures first year. I got it just before we lost unlimited data. I guess I will call them then.
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Yeah for sure..Call ASAP before you get the update with the diagnostic tool.. Then they can say no there is nothing wrong on their end and not send you one. Just call and complain about the phone rebooting randomly (and cant create the problem, it just happens) and that you want them to send you another cause you didnt pay $$$ for a device to do this blah blah blah... then say you tired factory wipe and everything and your fed up and want a replacement...shouldnt be a problem at all...and again if they say go to the store tell them to PISS OFF you dont have the time for that..let us kno how it turns out
scarygood536 said:
usually when i call verizon they say we cant do anything b\c you are not the account holder regardless if the account holder is sitting next to me and i know their SSN#, account info, any other personal id... I will try tomorrow after work b\c i'm too tired to put up with b\s after work and i'll probably get a camel jocky for my representative
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Dude you're funny. I hope you get your replacement. Oh and I think any SD card would do.
Sent from my Kindle Fire using xda premium
scarygood536 said:
usually when i call verizon they say we cant do anything b\c you are not the account holder regardless if the account holder is sitting next to me and i know their SSN#, account info, any other personal id... I will try tomorrow after work b\c i'm too tired to put up with b\s after work and i'll probably get a camel jocky for my representative
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lol..call in to Verizon (611) and tell them that you (your name) need to added to the account and create a password for the account..i am not the primary account holder on my ****, my mom is. So I had my name put on the account and had a password created so now reps ask for the pass i give it to them and we move on to the problem...
EDIT:if they still give you a problem about adding a name then have the primary caller call 611 and tell them to add your name so you dont have to go thru stuff like this..
jager420 said:
lol..call in to Verizon (611) and tell them that you (your name) need to added to the account and create a password for the account..i am not the primary account holder on my ****, my mom is. So I had my name put on the account and had a password created so now reps ask for the pass i give it to them and we move on to the problem...
EDIT:if they still give you a problem about adding a name then have the primary caller call 611 and tell them to add your name so you dont have to go thru stuff like this..
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Lol for me my dad is the account holder but he doesn't know how to do anything so I am the account manager. On their website it says that the account manager has full access to the account, so you could just log into the primary's My Verizon and make yourself a manager.
scarygood536 said:
While I was open in the phone I noticed there was 4 cracks on my chrome rim (probably due to the 10ft drop to solid concrete, just a after thought). So there was no way to take it apart without fully destroying the rim....So now I am missing a screw...
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So, you dropped your phone on concrete with enough force to damage the internals (which I'm guessing is the cause of all the problems), disassembled it and lost a screw in the process, and now you want to try and get a replacement under warranty due to manufacturer's defect?
Good luck. Just don't be surprised when they back charge you for the cost of the device when they realize you've exchanged a phone you've destroyed. You've voided the warranty several times over so they've got plenty of cause to hit you with an out of warranty fee.
Oh my..
charlie_c said:
So, you dropped your phone on concrete with enough force to damage the internals (which I'm guessing is the cause of all the problems), disassembled it and lost a screw in the process, and now you want to try and get a replacement under warranty due to manufacturer's defect?
Good luck. Just don't be surprised when they back charge you for the cost of the device when they realize you've exchanged a phone you've destroyed. You've voided the warranty several times over so they've got plenty of cause to hit you with an out of warranty fee.
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Ha.. I did that once. I kicked the grapefruit juice out of my box they sent my phone to me in and so I was like, why did you send me a busted up box with a phone that doesn't work?? They were very polite about the exchange (of course, this was only like the third day I'd had it). I went to church after so I think it all evens out.
cliMAKtic said:
Ha.. I did that once. I kicked the grapefruit juice out of my box they sent my phone to me in and so I was like, why did you send me a busted up box with a phone that doesn't work?? They were very polite about the exchange (of course, this was only like the third day I'd had it). I went to church after so I think it all evens out.
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Lol, my friend got an old out of warranty second hand PS2 replaced by writing to Sony and pretending to be a very upset 12 year old. These things do work sometimes
charlie_c said:
So, you dropped your phone on concrete with enough force to damage the internals (which I'm guessing is the cause of all the problems), disassembled it and lost a screw in the process, and now you want to try and get a replacement under warranty due to manufacturer's defect?
Good luck. Just don't be surprised when they back charge you for the cost of the device when they realize you've exchanged a phone you've destroyed. You've voided the warranty several times over so they've got plenty of cause to hit you with an out of warranty fee.
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I dropped my phone maybe 6 months ago, no apparent damage (internal or external) phone still worked great. At the time of the drop the phone was in a case. I'm not really sure how those cracks got on the outside of my phone but my screen is in perfect condition.. I never even disassembled any of it I got all the screws out and saw that if i tried to take it apart further i would have bigger problems, so I put back the screws and one fell out of my hands. I also found the screw, which managed to bounce onto a shelf of my bookshelf. So my charge works, just has a loose connection somewhere. Not surprising seeing how I work a construction job. The phone doesn't look that bad at all it looks barely beat up, besides the small cracks in the rim which you wouldn't know unless you really studied it. There should be no reason to back charge me anything.
cliMAKtic said:
Ha.. I did that once. I kicked the grapefruit juice out of my box they sent my phone to me in and so I was like, why did you send me a busted up box with a phone that doesn't work?? They were very polite about the exchange (of course, this was only like the third day I'd had it). I went to church after so I think it all evens out.
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i have to go to church for weeks to make up for some girls I've "dated". I hope i can even that out too. Verizon screws us enough, time to give a little back
scarygood536 said:
I dropped my phone maybe 6 months ago, no apparent damage (internal or external) phone still worked great. At the time of the drop the phone was in a case. I'm not really sure how those cracks got on the outside of my phone but my screen is in perfect condition.. I never even disassembled any of it I got all the screws out and saw that if i tried to take it apart further i would have bigger problems, so I put back the screws and one fell out of my hands. I also found the screw, which managed to bounce onto a shelf of my bookshelf. So my charge works, just has a loose connection somewhere. Not surprising seeing how I work a construction job. The phone doesn't look that bad at all it looks barely beat up, besides the small cracks in the rim which you wouldn't know unless you really studied it. There should be no reason to back charge me anything.
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Yeah I wouldn't worry about it at all since there's no major damage on the outside of the device...you should be fine
cliMAKtic said:
Ha.. I did that once. I kicked the grapefruit juice out of my box they sent my phone to me in and so I was like, why did you send me a busted up box with a phone that doesn't work?? They were very polite about the exchange (of course, this was only like the third day I'd had it). I went to church after so I think it all evens out.
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charlie_c said:
Lol, my friend got an old out of warranty second hand PS2 replaced by writing to Sony and pretending to be a very upset 12 year old. These things do work sometimes
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People complain about the cost of everything going up, and this is precisely the reason why insurance and other services go up in price. The replacement devices aren't free, and the cost of replacement has to be made up somehow. Congratulations for feeling good about dicking over the honest people in society.
imnuts said:
People complain about the cost of everything going up, and this is precisely the reason why insurance and other services go up in price. The replacement devices aren't free, and the cost of replacement has to be made up somehow. Congratulations for feeling good about dicking over the honest people in society.
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Hey, I don't condone it and it's nothing I've done myself, but people that rationalize that kind of behavior don't understand the harm of it probably. Kind of like SUV drivers that complain when gas prices go up...
imnuts said:
People complain about the cost of everything going up, and this is precisely the reason why insurance and other services go up in price. The replacement devices aren't free, and the cost of replacement has to be made up somehow. Congratulations for feeling good about dicking over the honest people in society.
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Right on the money. People blame the companies over rising prices but they don't realize that profits stay about the same. Kind of like what is driving up medical costs... Frivolous lawsuits by butthurt idiots.
Sent from my handheld Linux computer using electromagnetic radiation.
I don't mind using my warranty, I paid for because I knew my phone would break all my phones, except my samsung phones, stopped working before i even put them through the rigorous days on a construction job. I rather spend the down payment on it than having to buy a new phone full price. I've been dicked by verizon (ex. buying replacement phones a couple months after getting a paid replacement) though so i don't feel bad getting a new device for free.
i don't deny people getting phones for free just to get new ones is wrong and screws over the honest people, but verizon in my eyes, while being a loyal customer for about a decade or so, hasn't been really that honest of a company. Like the whole data plan needed phones. My mom and sister both had the same phone, one need a data the other didn't (due to the timing of when they got the phones)... All the phone had was verizons "mobile web" on EVDO pretty usless itself. But the data plan was forced upon one of them for profit gainsb(data was even blocked on our account at the time). This doesn't even include the trying to charge to transfer contacts and bs fee's fee's. If Big Red didn't have all the members and didn't get the best signal in my area i'd be on a different carrier.
So, I broke the glass on my Infuse a week ago. The LCD touchscreen beneath it is in perfect condition without any noticeable defects. I have dropped my phone from over 5' onto concrete multiple times in the past and nothing broke those times, but I went to get out of my car and it slipped out of my pocket and fell one foot onto asphalt and the screen shattered, at least the bottom half. It sucks, but it happens, right? That is why I pay $5 /month for insurance, it is an expensive phone that i don't want to replace out of pocket. Well, it turns out that the last time I had to file an insurance claim they hadn't updated their pricing policy. It use to be $50 for a claim, but now it is $200! Ridiculously expensive if I say so myself. I went onto ebay and found that they sell the LCD, glass, and tools for $190, but this is an outdated phone, well AT&T doesn't sell it anymore at least. Why would I want to spend close to $200 for a new screen when I only spent $80 to buy the phone 15 months ago???
Now onto my real question:
1) Should I buy the screen replacement and fix it myself? I'm generally really good with electronics... and I've replaced screens in flip phones before.
2) Should I open a new line on my existing account for $10 a month and get the galaxy s3 for $170 and just put my sim card in the phone?
3) or should I go through AT&T's replacement service and get w/e phone they want to give me? (What phone replaced the Infuse anyway?)
What do you guys think I should do?
I have cracked glass on my Infuse (LCD still works fine in my case, I assume it does for you as well).
Here are what I think are the three best options (no particular order)
1 - Send it to Samsung for repair. They'll do it for about $156, including shipping both ways (they send you a shipping envelope). But you'll lose your phone for 1 to 2 weeks.Contact phone number: 1-888-987-4357
2 - Get a used phone on ebay, craigslist, etc.
3 - Live with it and hope it gets better. This may sound wacky, but I have a cracked phone glass and it really honestly seems to have gotten "better" over time. I'm not kidding.
Part of is switching your apps to dark background so you don't notice the cracks as much (and save battery anyway)..
part of it is getting used to the cracks so they don't catch your attention...
and here's the wacky part ... in my case some of the cracks have "gone away" or gotten smaller since the initial damage. I know that sounds silly and I certainly can't explain why it did that (other than to say this is not normal glass), but that is what I observed with my own eyes.
I don't think replacing the whole LCD unit is an attractive option. It costs $150 and you can get a new phone or have Samsung fix it for that much. It is a somewhat delicate procedure from what I have heard so after spending tht $150 there's a small chance you may not have fixed anything.
There is also Infuse Glass for sale for $10 or so but it is apparently unusable... can't replace glass without replacing the entire LCD unit (they're glued together)
you might want to double check ATT website. i got my refurbished infuse for 1 penny. flawless, looked and worked like brand new. so good, i got one for my sister too.
I have an infuse that I'm willing to sell for 150. Everything works besides the USB port being wonky at times...sometimes it works, others it doesn't. So for 150 you could repair your phone and gain another battery/everything else for the same price as sending it to Samsung.
I advise against adding a line...yeah its 170 up front but add another 240 for 10 bucks a month extra over two years. So that's paying essentially 410 for that s3...same with buying it for a penny online...paying 240 for another infuse over two years.
Sent from my Galaxy Nexus using Tapatalk 2
electricpete1 said:
3 - Live with it and hope it gets better. This may sound wacky, but I have a cracked phone glass and it really honestly seems to have gotten "better" over time. I'm not kidding.
Part of is switching your apps to dark background so you don't notice the cracks as much (and save battery anyway)..
part of it is getting used to the cracks so they don't catch your attention...
and here's the wacky part ... in my case some of the cracks have "gone away" or gotten smaller since the initial damage. I know that sounds silly and I certainly can't explain why it did that (other than to say this is not normal glass), but that is what I observed with my own eyes.
Click to expand...
Click to collapse
Attached are pictures immediately after I dropped my phone. I took them using front-facing camera mode.
Here are photos of the same phone (not repaired) today, about 5 months after I dropped it.
I was not able to recreate the exact same view (not sure how I originally managed to use front-facing camera and mirror to get photo of screen without seeing picture within picture type thing).
But I hope you can see it is a lot better. Tough to capture in pictures but there is no doubt in my mind the cracks somehow got better.
Your cracks got better likely because of the adhesive on your screen protector. That is a decent idea for the op to try though...if no chunks of glass are missing, they could try seeing if a screen protector makes the cracks less noticeable
Sent from my Galaxy Nexus using Tapatalk 2
I have a screen protector on the phone right now and that is the only reason I'm able to use it. I'll post some pictures in a few showing how it looks.
captemo: How were you able to get an Infuse for $0.01? Was it an upgrade/new line/new customer deal?
electricpete1: they showed up when I posted my reply. Interesting...Makes me wonder what type of nearly self healing glass they implemented on your phone! lol Well, that is interesting, I can still see the impact site on the 5 months after photos, but the cracks seem to be nearly invisible now. [[]]edit[[]]For some reason your images are not showing up.[[]]edit[[]] I'll take a look on another browser and see what it looks like. But I am using a screen protector already.
welchertc: I was actually ready for an upgrade in a month but the account holder was a few hours late on his scheduled payment for an over due account and it bumped my upgrade deadline to July next year. So I would technically keep the new line for 7 months, then deactivate my current line and transfer the number over. (I believe that it possible...correct me if I am wrong though) I'll think about buying your infuse. Could you either show a picture of the screen or describe its condition? Mine was flawless, until it dropped that is.
So, my options are either buy a used one for $50 less, claim insurance, send to samsung (Should I keep the custom rom on the phone or will this send up red flags? I'm running Jellybean), or live with it until I can upgrade?
welchertc said:
Your cracks got better likely because of the adhesive on your screen protector. That is a decent idea for the op to try though...if no chunks of glass are missing, they could try seeing if a screen protector makes the cracks less noticeable
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Yes, I have the same screen protector on there now that was on there when it cracked (didn't change it).
Maybe the screen protector somehow played a role in the appearance of cracks going away (even though it's the same screen protector).
Maybe the adhesive is soaking into the cracks. Maybe the protector started to pull away from the crack so hides it a little.
Beats me.
Rhamza161 said:
But I am using a screen protector already
Click to expand...
Click to collapse
Same as I was. For whatever reason, the screen that looked horrible 5 months ago after I dropped it looks great now... and I didn't do anything (including didn't change screen protector). I was on the verge of spending $156 to have Samsung fix it, and the only reason I didn't was that I didn't want to give up my phone for the period of 1-2 weeks required for that shipping/repair. Now, based on all the factors I mentioned (using black background, getting used to it, and cracked appearance going away somewhat) I'm glad I didn't spend that money.
here are the pictures:
To me, it looks similar to how mine looked. Heavy damage in one corner with cracks spreading accross the screen.
You could try waiting a month or two (three tops). If you see no change, then go ahead and find your replacement. But you might be pleasantly surprised with substantial improvement in appearance (like I was). In the meantime, set your apps and wallpaper to black for very dark backround.
I think I'll wait and see if I can live with it for a month, and if I cannot...then I'll see about replacing the screen first. I'll start the contact with samsung within the week though. I'd rather get the information now and be able to get the replacement screen as quick as possible if I decide to go that route.
Thanks for the advice guys.
Rhamza161 said:
I think I'll wait and see if I can live with it for a month, and if I cannot...then I'll see about replacing the screen first. I'll start the contact with samsung within the week though. I'd rather get the information now and be able to get the replacement screen as quick as possible if I decide to go that route.
Thanks for the advice guys.
Click to expand...
Click to collapse
OK. I think it was about two months before I noticed the change. I wasn't expecting a change and therefore wasn't looking for a change, so may not have been really observant. You on the other hand have very good quality pictures of screen and will be watching closely.
** Please do come back here and let us know how it turns out.
(I have zero doubt about what I saw, but I also understand it's difficult for anyone else to believe... would feel better if someone else reports similar observations)
I'm always on the forum, but rarely post because the only threads I usually watch are the ones dealing with development. I'll be sure to let you know about the glass though,
Rhamza161 said:
3) or should I go through AT&T's replacement service and get w/e phone they want to give me? (What phone replaced the Infuse anyway?)
What do you guys think I should do?
Click to expand...
Click to collapse
I'd like to know what phone replaced the infuse too, especially since its officially considered an obsolete phone now.
As a matter of fact Rhamza, that's the case you should build to AT&T-that the phone is obsolete. I've heard plenty of cases, including myself, of complaints to service providers and getting whatever it is you want, so long as your nice and get a compliant tech in the line.
Tell them (if u want) that "my cat knocked my phone off the table, breaking my screen. I see that this phone is totally obsolete and unavailable to purchase at any authorized att retailers... I feel I deserve a replacement because"...etc..
I've heard of people getting galaxy phones for the infuse, so it always worth shot. The worst that could happen is they say no.
In this economy never pay a dollar more for something if you don't have to. Millionaires don't.
Sent from my SGH-I997 using xda app-developers app
Hm, interesting. I'll give it a try. I mean it is worth a shot.
Sent from my SGH-I997 using xda app-developers app on jellybean rom.
I finally just went ahead and called samsung and they said the replacement screens including the LCD would cost exactly $155.88 including shipping. I don't think I'll go that route. I get paid Thursday for over 50 hours so AT&T will be contacted about a broken screen.
electricpete1: I have noticed that some parts of the screen do actually look better, however the 4 buttons on the bottom of the screen are starting to not work because of lost glass even after placing a screen protector over the loose pieces. I think they just came off of the LCD portion.
Sliding the unlock to the right on JB (CM10 unofficial) is starting to require a little more pressure than normal.
honestly i'd send it to samsung unless you have insurance, i had bad luck with replacement parts from china despite them having official "samsung" branding and looking legit. the insurance might get you a phone you don't wan't. since i think (not sure) they deal in refurbed phones for insurance but it might however get you an i-777 sgs2 (a nice upgrade if you like the smaller size) since it looks like hey still have new and refurbed i777s in stock online depited it being long out of production like the infuse. but if they a replacement phone you don't want then samsung is the best way to go unless you find a repair service that has a good warranty policy. i've replaced the screen on one of my infuses myself for a single crack across the screen that was barely visable, the replacement screen burned out in under 2 months and it cost me more than what samsung quoted you to fix yours,at the time i didn't want to be without my phone while waiting for a repair and it cost me.
Well I went ahead and went through the insurance company. Supposedly I coudl have had a choice in the phone I was given, but when I clicked on the "Choose more" button it sent me to the same phone, the Galaxy S2 Skyrocket and it said "If you click on 'more options again, you'll be directed to an associate who will attempt to help solve your problem and will not be allowed to continue online at any point" So I stayed with the Skyrocket for now...I'm honestly not sure how I'll like it. Some websites say that the screen is 0.2" smaller than the infuse, other say it is the same. I love my Infuse, but I would rather get a new phone, not one that is a year old already (the skyrocket came out last year in October after all). The phone should be here tomorrow sometime, so I'll report back and let you guys know if it is refurbished or new. In a way I hope that there is something wrong or something I dislike so I can justify attempting to get a nicer, newer phone.
But at least it is coming with ICS and the screen is not broken and there is a modding community here that is amazing! So even if it isn't the best phone I've ever used, it'll still be better than nothing and I can have JB on it within the hour of it arriving. lol
well there was something wrong with it out of the box. (Of course right?) I called Asurion and she said "we'll send you a shipping label and you can send it back to us and when we receive it we'll send you another one right back."
"Wait, I don't have another phone to use while this one is being processed and shipped. What will I do without a phone? I need it for work!"
"Well, go to AT&T and see if they will loan you a phone for about two weeks while we send you another one, but I've never heard of them doing it before."
"Why can't you send me a new phone and when I receive it, I'll send the defective one back?"
"It doesn't work like that."
"If AT&T doesn't hand out a phone for a loan and I miss work because of it, will your company compensate me my $10/hr wage and contact my bosses and explain to them that it is your fault that I missed work?"
"Um, no we can't do that either."
"[[]]sigh[[]] just send me the shipping label and be done with it. This is ridiculous."
"okay. Have a good night." and she hung up the phone.
wth? Rude and not helpful at all. The new phone that I was sent had a defective mic, both on normal calls and speaker phone calls. The AT&T customer service person was really polite and helped me though their trouble shooting guide for the phone and ended up having me go down to AT&T to get a new SIM card. That didn't work, but they activated the new SIM and added the phone to my plan. So the next AT&T rep sent me a phone number to Asurion to get it replaced, because I have 30 days to report a defective device. Well the previous conversation ensued and I find that I am really not satisfied with their representatives. I should have been recording it! jeez.
Here are some photos I took of my Infuse before I put it into the shipping box three days ago.
Hi guys,
I guess I am the unlucky one. Received my N5 yesterday, started playing with it late evening (21:00'ish). Installed apps, copied over some music, etc - everything worked perfect! I went to sleep...
This morning when I woke up, I saw THIS (see attach). It is clearly a hardware issue - either the screen or GPU. When you switch the phone on, the "vertical lines" appear after about a second. They may change intensity or pattern when you flick desktops, etc. They may even go away after you have had your screen on for some minutes (once it gets "warm" enough). Switch the phone off, wait for some 20 seconds, switch it back on - voila! It's back!
Anyone else experienced this? (hopefully not)
Wow that sucks big time. I dont have that issue on my Nexus 5 16gb. Hope you get a replacement soon.
Just called Google. The support was very good, no silly questions like "have you tried switching it off and on again?". A replacement device will be with me within some days *fingerscrossed*
temka said:
Hi guys,
I guess I am the unlucky one. Received my N5 yesterday, started playing with it late evening (21:00'ish). Installed apps, copied over some music, etc - everything worked perfect! I went to sleep...
This morning when I woke up, I saw THIS (see attach). It is clearly a hardware issue - either the screen or GPU. When you switch the phone on, the "vertical lines" appear after about a second. They may change intensity or pattern when you flick desktops, etc. They may even go away after you have had your screen on for some minutes (once it gets "warm" enough). Switch the phone off, wait for some 20 seconds, switch it back on - voila! It's back!
Anyone else experienced this? (hopefully not)
Click to expand...
Click to collapse
You are not the only one, I have it also but arguably worse. Below is a picture of mine (the only post with a picture on that page).
http://forum.xda-developers.com/showthread.php?t=2509455&page=14
xenophyte said:
You are not the only one, I have it also but arguably worse. Below is a picture of mine (the only post with a picture on that page).
http://forum.xda-developers.com/showthread.php?t=2509455&page=14
Click to expand...
Click to collapse
Shhiiieeeeeeete....
Yes, that is exactly what I have, but on mine only lower 3cm of the screen are affected. The 'banding' sometimes goes away if I play with the phone for a while. Sometimes it comes back. Sometimes it flickers.
Replacement device is already on its way, I suppose?
Humn. Odd that it cuts off at that fraction of the screen...or I'd say GPU banding.
I'm guessing screen. That sucks man, sorry to hear that!
But yeah...Google seems to give the customers the benefit of the doubt in terms of not making them feel like idiots.
May I ask...
Are they sending a replacement before you send yours in?
And I'm assuming a "new" device and not a "refurbished" (doubt they even have 'em at this point) device?
Major bummer if not. If so...that's pretty cool, and I suppose you can deal with a shotty screen for a few days.
Jubakuba said:
Humn. Odd that it cuts off at that fraction of the screen...or I'd say GPU banding.
I'm guessing screen. That sucks man, sorry to hear that!
But yeah...Google seems to give the customers the benefit of the doubt in terms of not making them feel like idiots.
May I ask...
Are they sending a replacement before you send yours in?
And I'm assuming a "new" device and not a "refurbished" (doubt they even have 'em at this point) device?
Major bummer if not. If so...that's pretty cool, and I suppose you can deal with a shotty screen for a few days.
Click to expand...
Click to collapse
Well, the 'return' and 'replacement' happen independently. It works like this:
1) Some 30 mins after we spoke, the guy emailed me a link. I click on it and order a replacement device, delivered to my address.
2) An amount of GBP 349 is getting *frozen* on my Google Wallet account (they do not take the money, but reserve it as a deposit). My Wallet is linked to a debit card, I checked it and I see 349 GBP reserved.
3) The old phone is to be sent to them via UPS. I should attach a "Prepaid UPS label" to the package so that Google could cover the return shipping costs.
4) once they receive the broken phone, the money on my Google Wallet account are released.
I can send an old phone to them now, or I can wait for the new one to arrive. They have asked me politely to use good packing materials, so I'll probably wait for the new phone to arrive and then will just cannibalize the card box
And as far as I know, it HAS TO be a brand new phone. I have called them some hours after opening the box, so technically I could have just returned it under the 'distance purchase' regulations and claimed my money back (to buy another phone afterwards).
temka said:
Well, the 'return' and 'replacement' happen independently. It works like this:
1) Some 30 mins after we spoke, the guy emailed me a link. I click on it and order a replacement device, delivered to my address.
2) An amount of GBP 349 is getting *frozen* on my Google Wallet account (they do not take the money, but reserve it as a deposit). My Wallet is linked to a debit card, I checked it and I see 349 GBP reserved.
3) The old phone is to be sent to them via UPS. I should attach a "Prepaid UPS label" to the package so that Google could cover the return shipping costs.
4) once they receive the broken phone, the money on my Google Wallet account are released.
I can send an old phone to them now, or I can wait for the new one to arrive. They have asked me politely to use good packing materials, so I'll probably wait for the new phone to arrive and then will just cannibalize the card box
And as far as I know, it HAS TO be a brand new phone. I have called them some hours after opening the box, so technically I could have just returned it under the 'distance purchase' regulations and claimed my money back (to buy another phone afterwards).
Click to expand...
Click to collapse
Cool, I was just curious as mine is "out for delivery" today.
Fingers crossed :laugh:
Looks to be a GPU related issue.I used to repair phones for a living and see a LOT of this with the HTC one and the one x. Great that Google are replacing no questions. Hope is isolated and not a manufacturing defect.
Sent from my Nexus 5 using Tapatalk
Davies_90 said:
Hope is isolated and not a manufacturing defect.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I'm seeing a lot of the defects are non-US units
Enddo said:
I'm seeing a lot of the defects are non-US units
Click to expand...
Click to collapse
That's not true at all.
thats too bad ur so lucky btwP i waiting to arrive i can't wait also i dont know if i would upgrade from my n4 to n5 what do you think?
Ok. After RMAing the first device due to a faulty screen (GPU banding) I have finally received a replacement one.
- no dead pixels (at least after a quick test using PixelTest)
- almost no rattle (I mean I can move the buttons with my finger and they'll probably become looser, but no rattle now, shaking my phone as much as I want ))
- screen is good - no GPU banding, otherwise I wouldn't have been writing this.
- no lightbleed noticed (again, using PixelTest on 'very dark' backgrounds)
- vibration sounds quiet. As it should.
- vibration strength is probably a liiiiiiiittle bit weaker than on my 1st N5 when pressing softkeys, unlocking, etc. For calls - it buzzes very well.
All in all, I think, I have finally got a very good device *fingers-and-toes-crossed-ten-times*.
..