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AT&T Fuze screens, softkeys peeling off!!!!!!!!

I am extremely disappointed in the quality of my AT&T Fuze quality. The clear plastic laminate covering the soft keys at the bottom of the phone is starting to peel off after only 2 months at the HOME and BACK button corners.
This resulted in a razor sharp edge to protrude from the phone at the Home button. My wife went to answer a call and when she pulled the phone up to her face it resulted in a very deep slash to her right cheek. I was surprised on how badly my phone cut my wife. We couldn't get the bleeding to stop as it put a deep cut into the side of her face. I called AT&T and informed them of what happened and requested that they replace the phone but they say this issue is not covered under warranty. The idiot on the phone implied that I must have dropped the phone. The request to talk to his superior got me little results.
FYI...even with the $5/mo. insurance AT&T tried to tell me that I would have to pay a $125 deductible for a replacement unit. You cannot SuperGlue these corners back down without risking also gluing down the soft keys or I would have tried to fix the phone myself. I even threatened to take the 30 lines my company has with AT&T wireless (we average $150/mo per line) back to Verizon Wireless if they did not replace my phone and still they could care less.
My next move was to call HTC America this morning but they too were of no help. I was transfered to some product specialist who claimed they had no record of such an issue. So I am stuck with a very expensive phone that is falling apart.
Since AT&T was so rude and unhelpful I am taking all 30 of my employee's lines plus those of my family back to Verizon and it will be the last HTC product I buy. High performance phones but dare you have any problem I learned the hard way that AT&T nor HTC are willing to stand behind their product. I hear that the Samsung Omnia is supposed to be a great smartphone and I've had good luck with Samsung products. The Omnia lacks the VGA screen but boasts a 5MP camera...at this point I'll take if over an overpriced HTC product that begins to fail soon after purchase! I also remember how Verizon was almost always too willing to replace a quirky smartphone every time I had an issue.
I have to believe that others must be having the same defective issue with their Touch/Touch Pro/Fuze screen or soft keys peeling off. If so we need to gang up on HTC to do the right thing and replace these phones!!!

ummmm.... The "soft keys" are the virtual buttons on the screen at the bottom. The HARD KEYS are the Home and Back, etc.
I could see them warping from sun/heat, water/sweat exposure and possibly a glue failure where the edges roll/lift up.
I expect half your issue is dealing with the wrong people the wrong way. Regardless of how/why the laminate is rolling up, there should be a repair kit at some level to replace that panel... (I doubt that you could do so without disassembling the phone) HTC OEMs the phone to AT&T/Sprint/Verizon and it is AT&T/sprint/etc's responsibility... not HTC.
Call their support line and immediately ask to speak to their supervisor, get their name if they do not do so, hang up and call again until you get transferred. Explain that you have something to the effect of manufacturer's flaw and you want a REPLACEMENT or REPAIR on your relatively new phone as the way it is now it is potentially safety issue.
Arguing with the $7.00 phone reps accomplishes nothing...

more megapixels mean better!!!!

I remember dealing with customers like this at Best Buy when i worked in the Geek Squad (not a pleasant era of my life). They come in hooting and hollering off the bat and no one wants to help them. I was willing to fight for the customer %99 of the time, but when your in my face and start the conversation with "first things first" you get no where.
Try being nice to the rep, charm can get you along way. Threats get you no where in most cases. Otherwise you become that guy who is talked about later on "hey remember that jack ass this morning? yeah he though he could get what ever he wants with that big vein popping out of his head. Classic! Ha Ha"

steeler560 said:
I am extremely disappointed in the quality of my AT&T Fuze quality. The clear plastic laminate covering the soft keys at the bottom of the phone is starting to peel off after only 2 months at the HOME and BACK button corners.
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It would be nice to see some pictures. The Dpad section looks to be one solid piece of plastic, so i'm curious as to how it actually separates.
sp00nix said:
I remember dealing with customers like this at Best Buy when i worked in the Geek Squad (not a pleasant era of my life). They come in hooting and hollering off the bat and no one wants to help them. I was willing to fight for the customer %99 of the time, but when your in my face and start the conversation with "first things first" you get no where.
Try being nice to the rep, charm can get you along way. Threats get you no where in most cases. Otherwise you become that guy who is talked about later on "hey remember that jack ass this morning? yeah he though he could get what ever he wants with that big vein popping out of his head. Classic! Ha Ha"
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Being unkind is unattractive, period. However, it's not the customer's responsibility to make you feel warm, fuzzy, and respected. When you work in customer service you're being paid money in exchange for turning angry people into not-angry people. You have to use your people skills and stop feeling so entitled. (From someone who's worked many years in customer service).

i kinda miss worded my self, i would try and work things out regardless of the attitude of the customer. I am VERY tolerant when it comes to people and i have been commented by co-workers on how well i handle things. When people become stubborn and don't listen to what you have to say is when things become difficult. If your nice i'll put a good word in to management to have a rule or two bent in your favor. I'm not saying if you act like an ass i will not help you at all, i just wont be going that extra mile.
Example, iPods. I would deal with dozens of ipods a week (and i mean 4 dozen on a good week). Some times they would be fully covered under warranty, and some times not. If it looks like your dropped it the warranty is void. Now if its not working, but has a minor dent like it was dropped, and they claim it worked post damage, then i may be able to pull a string or two to help you out. If i say it might not be covered and steam shoots out your ears and you throw it at me, well, i will tell you to leave. Telling me you will never shop at a best buy again has no effect on me. That just means i have one less jerk to deal with. I worked in one of the busiest stores in the are, and being so close to Philly and some other not so nice areas i had to deal with allot of scum bags.
What i am trying to say, be nice. It helps. What i am not saying is that i will dismiss your case if your mean or inconsiderate. If some one comes in and brightens my day, i will try and return the favor.

kgbeezr1 said:
It would be nice to see some pictures. The Dpad section looks to be one solid piece of plastic, so i'm curious as to how it actually separates.
I have heard about the button area rubbing on the corner of the screen and causing the laminate to come up, particular on the corner of the home key. Therese a few threads in here about that. That whole pad i believe is held in with some 2 sided tape and i think some got out with a crooked pad.
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I just hope your wife is fine now. I would second what Radimus said in the second post in this thread. Keep calling and try to reach a supervisor, who, most of the times, will understand your problem. What I have learned from speaking to AT&T reps is, that each one is different. Some are really willing to help, while others just doing the job because they have to. If the supervisor does not help, ask how you can formally lodge a complaint or file a report about your issue.
Something worth noticing is that the sales rep make notes - maybe not always, but they do - about what the customer called about and what was the result. So, deal with them in a way that would make things fall on your side in the future. I can certainly understand how frustrated you would be.

This is wired, because I thought I was the only one who's phne that happen to. I was trying to figure out what I did wrong. But now since this came up, I know it is the ATT Fuze phone this is happeing to. Maybe if some how we keep telling them they will figure it is there fault. I take very good of my phone, so I know it is next from heavy use. PLus just like you, I had it for ONLY a couple of months.

sp00nix said:
I remember dealing with customers like this at Best Buy when i worked in the Geek Squad (not a pleasant era of my life). They come in hooting and hollering off the bat and no one wants to help them. I was willing to fight for the customer %99 of the time, but when your in my face and start the conversation with "first things first" you get no where.
Try being nice to the rep, charm can get you along way. Threats get you no where in most cases. Otherwise you become that guy who is talked about later on "hey remember that jack ass this morning? yeah he though he could get what ever he wants with that big vein popping out of his head. Classic! Ha Ha"
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Perhaps the problem with AT&T customer care is that they think just like you. Nowhere did I say I was "hooting and hollering off the bat..." I was calm and courteous that was until 1) the jackass giggled when I told him that my wife was slashed by the phone 2) I learned the representative accused me of dropping the phone and made a note on my account that I said the phone was dropped. This phone was never dropped and not once did it come up in our call so why make a note on my account that the phone was dropped? I'll tell you a lazy service rep that took the easy way out . By the time he transfer me to a manager it was no use...she immediately noticed in my account notes that the rep noted that I had dropped the phone when I never did! I think in my case I had every reason to be upset.
UPDATE: I did get AT&T to replace the Fuze but it was only when the local AT&T store called in and said that the phone was not holding it's charge. Now, the scary part. The representative on the phone who works in the warranty department asked to speak to me and said that they were shipping out a replacement Fuze. IF they find anything on the phone that they consider "physical damage" I will automatically be billed $499 on my AT&T Wireless account with no chance for refund or opportunity to dispute.
The replacement phone has not showed up yet, but I am almost tempted to send it right back in fear that I will get charged $499 for this laminate issue. How do I know that they won't call the issue "physical damage?"
I never had these issues with Verizon and am thinking about shipping the phone right back, sell my Fuze on eBay for whatever I can get for it and run back to AT&T. I also politely called and e-mailed HTC America (for those here that assume every customer has anger issues.) No reply to my e-mail or voicemail despite sharing with them photos of my wife's injury.

extensive said:
more megapixels mean better!!!!
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NO it doesn't but if AT&T won't take care of the problem I'll switch back to Verizon and the Omina has better specs than the Verizon version of the Touch Pro...

The only thing that irks me more than people who hoot and holler is people who threaten, "If I don't get my way, I'll just switch to..." Do you actually think companies care? For every customer they lose, there are another 10 on the fence they can just convince to buy their product/sign up for their service.

BBowermaster said:
The only thing that irks me more than people who hoot and holler is people who threaten, "If I don't get my way, I'll just switch to..." Do you actually think companies care? For every customer they lose, there are another 10 on the fence they can just convince to buy their product/sign up for their service.
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The only thing that irks me more than people who hoot and holler is people who don't read a thread before replying. I never hooted or hollered at anyone, though I had every right to do so. I never "threatened" anyone at AT&T or mention pulling our phones...I know they don't care if my company leaves AT&T or they would have taken care of the issue. I just stated what my intentions were since AT&T and HTC refused to help.
Hmmm...do you work at AT&T as a Customer Care rep? Did you work Saturday afternoon? Are you that rude agent I had to work with? Darnell Walker, is that you????????

To help steer this conversation in a slightly more productive direction;
got any pictures of the damage in question? i'd just like a reference for the future if it starts popping up on my end.

Da_G said:
To help steer this conversation in a slightly more productive direction;
got any pictures of the damage in question? i'd just like a reference for the future if it starts popping up on my end.
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I will be sure to get you a few pics in the morning...thanks!

SUE!!!!!! I would sue HTC and or AT&T for the injury to your wife. Then once you get what you want out of them, then switch to Verizon.

i should prolly take pictures of mine. its doing the same thing. its very slight but very pokey. if you slide you finger across it, it stabs you.

I wouldnt really worry about AT&T billing you for the damaged phone. I probably did 3 or 4 warranty replacements over the last few years and ALL of the phones looked like they went through hell. My tilt didnt align properly and had paint chipping everywhere, also a lot of spots where it kissed the concrete. They took it back just fine.

SUE Them and Look for Overseeing Agencies.
You should sue them. Orrrrrrrrrrrrrrrrrr........
You have a case here if you did not dropped the phone.
You can find direct contact to the president or regional manager (you need to insist and insist, it is not going to be easy, all the down line will tell you they can help, just don't loose your time and talk to the BIG GUYS), and ask for a meeting, once you show evidence they WILL REPLACE IT.
JUST write down the date you first NOTICED THEM about the issue, so they CANNOT say that you did not in TIME.
IF you CANNOT succeed, then I'M SURE AS HELL there's GOT TO BE an AGENCY where you can COMPLAIN ABOUT THEM (Like FCC or Whatever that will put them Penalties, and at that time they WILL BEG YOU to PLEASE let them REPLACE IT for YOU) and you will see how fast they will move.
I've Been Manager and Owner of my Own Business, Contracts, ETC. since 17, I hope my experience HELP YOU on HOW to CLAIM your RIGHTS as a CONSUMER.
AND REMEMBER TO BE GOOD and SOFT with your words, LOOK like as Responsible and Professional you can be.
Take Care.

the actual phone's laminate is coming off??? or are u guys talking about the included screen protector that doesnt seem to like to stick onto the phone around the corners.
I had to snip my screen protector with a nail clipper to keep it from ruining my pants. it started rolling back and became quite sharp.

[Q] Anyone been charged for repairs? FORGOT MICROSD CARD! :(

I've had my TF101 since launch and recently purchased a dock. Only trackpad on the dock works, none of the keys work. Tried the dock on another tf101 and it worked fine. After trying different roms and reverting to stock, came to the point where I had to send it in to Asus.
My question is, my bezel has 2 dents/knocks on the bottom corners, what are the chances Asus is going to say it's customer induced damaged and charge me for the repairs?
I remember reading a thread where someone had the same issue but I can't find it. Also I forgot to mention my light bleed had gotten worse and the rear case creaks, can I call them back up and tell them about that?
UPDATE: I just remembered that I complete forgot my 32GB microSD in the TF and it has a bunch of custom rom .zip files in it! What are the chances I get my microSD card back with my tF if they do replace the bezel?

*Sigh*
It's 50/50 about the chances that they will call it customer induced damage.
Go ahead and call them up and tell them about it.
I'll be honest. Chances are you won't get your sdcard back. There's been too many reports of people not getting their stuff back. Here's why. In order to take out the bezel, they will need to remove the microsdcard. Chances are the card will get lost because it is so small.
My condolences.
Added by edit.
On a lighter note, here's a funny story. As you may know, I modify docks to solder in a 500/750gb hard drive. One time someone sent me his dock with his sdcard inside. I promised him I'd put pictures of the mod process inside his sdcard. When I opened it up, I found 16gb of gay porn inside. Thought it was hilarious.
Note that I am not homophobic. I date guys, actually. Still think that was hilarious. Hope you didn't leave your porn collection in there LOL.

Haha, thank you, but thankfully it's a fairly new card and haven't had time to put anything on it
I had the latest version of Prime! and Revolver roms on their along with cwm and root apk's. Also had some videos of a storm that rolled through here last week and I think that's about it. But I just got the card, and for a good deal so I'll be pretty upset if I don't get it back
Side story: A couple years back I found a memory stick someone had left in the student lab, so I opened it up seeing if I could identify the owner and get it back to him/her. Well, turns out it was loaded with BEASTIALITY porn! I unplugged that thing soo quick and threw it across the lab floor, I didn't want to be caught with that **** on university computers!
update:
Just got off the phone with Asus, I added the light bleed and rear case creak to my RMA but now i'm thinking I shouldn't have. This is probably going to make the repair longer and I'm planning on heading out of town next weekend, I highly doubt it's going to get back to me in time . Also it wasn't bothering me that much before and now i'm worried it's going to get back worse then before. "If it ain't broke, don't fix it!"
Regarding the microSD, the rep said he'd have to escalate my case to get the card sent back to me asap but no guarantee. TF hasn't reached them yet, should arrive either later today or early tomorrow. fingers crossed.

With their computer components you get ~14 days to post mark the item after you setup your RMA. You may want to read the entire email for your RMA.
And generally, no, you won't get your card back unless they immediately see the dents and package it up and send it back to you. Normally, ASUS isn't too picky, but there have been horror stories about the Texas RMA facility, sorry to say. If they do claim it as user damage, then they will email you before they repair it and ask if you want it done.
Edit: for I can count to potato.

Got the delivery confirmation earlier today at noon, but the RMA status says they still haven't received it. I Know they usually take a while to update the status but i'm going to call tomorrow to check if they've mailed back my microSD card.

fone_fanatic said:
Got the delivery confirmation earlier today at noon, but the RMA status says they still haven't received it. I Know they usually take a while to update the status but i'm going to call tomorrow to check if they've mailed back my microSD card.
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The people in charge of updating your status can sometimes be pretty lazy. Last time I sent one in, confirmation said it arrived on monday, but their status said they hadn't received it until thursday. In fact, on thursday alone, it changed from not recieved to repairing to being inspected to ready to be shipped.
It's obvious they do everything and then changed the statuses all at once.

I just sent mine into the TX RMA facility and received notiifcation that the cracked screen was due to customer induced damage. I have babied that damn thing since day one and it's always been in a case when not docked in the keyboard. All this to say, if my experience is any indication, it doesn't matter what happened, they will blame it on you and you'll have to pay. Good luck, ASUS customer support is a joke.

vf171 said:
I just sent mine into the TX RMA facility and received notiifcation that the cracked screen was due to customer induced damage. I have babied that damn thing since day one and it's always been in a case when not docked in the keyboard. All this to say, if my experience is any indication, it doesn't matter what happened, they will blame it on you and you'll have to pay. Good luck, ASUS customer support is a joke.
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How did the screen crack?

My guess is cracked either closing it while docked to the keyboard or from inserting it into the dock/keyboard. Not sure which. It's never been dropped, abused, or misused that is for sure. I was told by the tech and her manager that the LCD screen never fails because of defects. It's always because of customer induced damage. That was an wesome hour-long conversation.

vf171 said:
My guess is cracked either closing it while docked to the keyboard or from inserting it into the dock/keyboard. Not sure which. It's never been dropped, abused, or misused that is for sure.
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If this is the case, then it's still customer induced damage.
I was told by the tech and her manager that the LCD screen never fails because of defects. It's always because of customer induced damage. That was an wesome hour-long conversation.
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Haha, if they said this, then it's total BS.

vf171 said:
My guess is cracked either closing it while docked to the keyboard or from inserting it into the dock/keyboard. Not sure which. It's never been dropped, abused, or misused that is for sure. I was told by the tech and her manager that the LCD screen never fails because of defects. It's always because of customer induced damage. That was an wesome hour-long conversation.
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That sucks. I had a dell streak 5" and they manufactured it by putting the digitzer on the lcd too tight. So if you'd tap normally in any of the corners it would show on the lcd as if you're pushing really hard on it. Someone on xda posted that dell had acknowledged it's their fault so a bunch of people sent theirs in for repair, but I guess they got flooded with repairs that the customer service was told the LCD was not covered. Had a fun convo with one gentleman who kept assuring me that the LCD was software and not covered by dell's hardware warranty!
In the end I just told them it was white in the corner, although the lcd was clearly damaged, sent it in and they mailed me a new one without charging me .

goodintentions said:
If this is the case, then it's still customer induced damage.
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Really? That's like saying if GM designed the tailgate on a pick up with a defect and when you closed it, using normal, proper methods and forces, if it breaks that is customer induced damage.
My point is that unless I'm doing something that is prohibited in the warranty (abuse/misues) then the damage should be covered because it obviously is a result of a defect (manufacturing, design, etc..., take your pick I don't care which). Your logic (and ASUS') suggests that ALL damage that occurs while a customer is using the device is customer induced. So the only way to avoid customer induced damage is to not use your device. Genius.
Really, I was just sharing a data point for the OP to consider since he asked if the group thought ASUS would invoke the magical and all-encompassing "Customer Induced Damage".

So no one has yet to contact me about my microSD card although someone was supposed to. Called Asus up a few moments ago and rep said he'd put the escalation on high priority.
Also the charger on my dad's tf just went out so had to do another rma for that. Why do these companies insist on using proprietary ports?

vf171 said:
Really? That's like saying if GM designed the tailgate on a pick up with a defect and when you closed it, using normal, proper methods and forces, if it breaks that is customer induced damage.
My point is that unless I'm doing something that is prohibited in the warranty (abuse/misues) then the damage should be covered because it obviously is a result of a defect (manufacturing, design, etc..., take your pick I don't care which). Your logic (and ASUS') suggests that ALL damage that occurs while a customer is using the device is customer induced. So the only way to avoid customer induced damage is to not use your device. Genius.
Really, I was just sharing a data point for the OP to consider since he asked if the group thought ASUS would invoke the magical and all-encompassing "Customer Induced Damage".
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I guess in a sense you're right. You gotta understand, though, I've worked with a couple dozen units. Never had a problem with the dock causing any kind of physical damage. I'm just having a hard time visualizing how this was done.

goodintentions said:
I guess in a sense you're right. You gotta understand, though, I've worked with a couple dozen units. Never had a problem with the dock causing any kind of physical damage. I'm just having a hard time visualizing how this was done.
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That is exactly my point! It would NEVER happen unless there was something wrong with the device or he dock.
---------- Post added at 05:48 AM ---------- Previous post was at 05:43 AM ----------
fone_fanatic said:
So no one has yet to contact me about my microSD card although someone was supposed to. Called Asus up a few moments ago and rep said he'd put the escalation on high priority.
Also the charger on my dad's tf just went out so had to do another rma for that. Why do these companies insist on using proprietary ports?
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Good luck. I just received notice that my TF shipped back today. I haven't decided if I'm going to and fix it or burn it in the backyard as I record it on my wife's iPad and upload to my new Facebook page, Asus Customer Service Sucks.
I did include all the original packaging and my wall adapter and power cord. I bet they don't make it back to me. I'd be interested to hear if your sd card makes it back.

I've had a couple folks ask to see a pic of the crack in my screen. Why can't I post directly from my phone?

I just checked the RMA status now and it finally updated from device not received to "Repairing". I guess this is a good sign as I've seen in other threads for those being charged or denied repairs had a different status.
Still no call from them regarding my microSD Said I would get a call 24-48hours from Thursday, I'll give them till afternoon today then I'll call them up and see what they have to say.
vf171 said:
I've had a couple folks ask to see a pic of the crack in my screen. Why can't I post directly from my phone?
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You can using the xda app, Sometimes uploads fail, but you can go into settings and change whether to upload the pic to xda or tapatalk's servers.

Just got my TF back and it's LOADED WITH ICS!!11!1!!!one11!!
ok, it's not... but on the bright side, my microSD card is still in it
As for the repair, the dock now works and I knew I shouldn't have said anything about the light bleed and case creak.
It does appear they put a new LCD and Digitizer, but now rather than having a couple light bleed spots that were only visible in the dark, there is now one really bright spot in the bottom left. I haven't even viewed it in the dark so don't know if there are more.
For the creak, looks like they just put something behind the case where the creak was, but now the rear case is sticking out by a few millimeters. This makes it hard to put the tablet in and out of the dock.
Also they didn't say anything or replace the dented bezel. I think i'm going to take things into my own hands and do what this guy did.

glad you got it back ,,,,, time for me to get an RMA mine will not power on so wish me luck now...

revjwb32 said:
glad you got it back ,,,,, time for me to get an RMA mine will not power on so wish me luck now...
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that sucks. Is your charger dead? Plug it into your pc overnight and see if that wakes it up.

[Q] Bringing Charge in for service

SHORT STORY (can be omitted skip to questions):
Well I'm at the point of getting ready to take the charge in for service. It seems I have a termination problem on the main board. My phone shuts off randomly not ROM related but actual hardware (if i bump it it turns off). My battery and phone contacts are clean and making solid contact with each other as well. This brings me to my next observatory task of opening the phone. While I was open in the phone I noticed there was 4 cracks on my chrome rim (probably due to the 10ft drop to solid concrete, just a after thought). So there was no way to take it apart without fully destroying the rim. Which was upsetting because i was looking forward to seeing the beast and trying to solder it back together and\or look into a intuitive\ revolutionary (as apple would put it) way to fix the backlights brightness. Kinda all bummed out and stuff I tried to put the screws back and who would have thunk you had to shrink ray your hands so you could hold the screws. Well trying it with all fat chode like fingers I screw managed to slip from my grasp. It bounce on my hard floor a couple times, followed by that awkward silence where you know should have been a bounce and your still waiting to hear it, but nothing. O.0 So now I am missing a screw...
To the point questions\ concerns:
1. Can I bring this to tech support to ultimately get a refurb (huh), with out a screw? Or do I have to take my sammy Rogue (yea that "feature" phone) apart and steal one of it's screw and paint it black (there is a little difference in the screw probably will strip the phone).
2. Beside the obvious return to stock and PIT blah blah blah. Is there anything I need to do? Like trim my memory card b\c of the folders that say ROMS,KERNELS,MODs, etc... I don't plan on giving the card to them unless they ask for it.
3. I should probably mention, that the battery is starting to get so hot i cant hold it sometimes. and have to take it out and find some kind of heat sink to cool it. This has happened mainly when charging but has happened when idling and on stand by too.
4. should I call them or take it in? Which would prove better results in getting a refurbished or new phone? (either way I don't expect much from these sexist bastards that can't appreciate a good looking male, seems like you need to have some boobs and a nice ass to get new phones from VW)
5. chances in switching phones? I love the charge. (even though there aren't many roms\tweaks, the developers that have past through have been outstanding, even when some of them didn't have a charge) I don't love the fact I paid full released price and 2 weeks later it is $200 cheaper and they pretty much decided they don't love us (although GB and talk of ics is nice) I'm sure verizon very much wants to abort the charge.

Call verizon. Explain to them your situation. Let them know your phone is constantly rebooting. You've tried checking battery, hard reseting device, and everything else you could think of. Ask for a warranty replacement as you were given a defective device.
Sent from my SCH-I510 using XDA

Are you out of your 1 year manufactures warranty?
and as for question 4 i would just call...forget takin it in..just tell them you dont have the time..they should send one if your still within your 1 years manufacture warranty that is...

You just call Verizon and give them a reason where they can't help to fix over the phone, they will give you a replacement. In my case, I think something wrong with my phone cause it drain battery like crazy and I just want another one. I told them the screen is not respond to my touch anymore. I have to hit 4/5 times before it registered. That's it I got a new one.

I believe it still is within the manufactures first year. I got it just before we lost unlimited data. I guess I will call them then.

scarygood536 said:
I believe it still is within the manufactures first year. I got it just before we lost unlimited data. I guess I will call them then.
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Thats your best bet. Im sure they'll ship you a new device. Keep us posted.
Sent from my SCH-I510 using XDA

scarygood536 said:
I believe it still is within the manufactures first year. I got it just before we lost unlimited data. I guess I will call them then.
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Yeah for sure..Call ASAP before you get the update with the diagnostic tool.. Then they can say no there is nothing wrong on their end and not send you one. Just call and complain about the phone rebooting randomly (and cant create the problem, it just happens) and that you want them to send you another cause you didnt pay $$$ for a device to do this blah blah blah... then say you tired factory wipe and everything and your fed up and want a replacement...shouldnt be a problem at all...and again if they say go to the store tell them to PISS OFF you dont have the time for that..let us kno how it turns out

scarygood536 said:
usually when i call verizon they say we cant do anything b\c you are not the account holder regardless if the account holder is sitting next to me and i know their SSN#, account info, any other personal id... I will try tomorrow after work b\c i'm too tired to put up with b\s after work and i'll probably get a camel jocky for my representative
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Click to collapse
Dude you're funny. I hope you get your replacement. Oh and I think any SD card would do.
Sent from my Kindle Fire using xda premium

scarygood536 said:
usually when i call verizon they say we cant do anything b\c you are not the account holder regardless if the account holder is sitting next to me and i know their SSN#, account info, any other personal id... I will try tomorrow after work b\c i'm too tired to put up with b\s after work and i'll probably get a camel jocky for my representative
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Click to collapse
lol..call in to Verizon (611) and tell them that you (your name) need to added to the account and create a password for the account..i am not the primary account holder on my ****, my mom is. So I had my name put on the account and had a password created so now reps ask for the pass i give it to them and we move on to the problem...
EDIT:if they still give you a problem about adding a name then have the primary caller call 611 and tell them to add your name so you dont have to go thru stuff like this..

jager420 said:
lol..call in to Verizon (611) and tell them that you (your name) need to added to the account and create a password for the account..i am not the primary account holder on my ****, my mom is. So I had my name put on the account and had a password created so now reps ask for the pass i give it to them and we move on to the problem...
EDIT:if they still give you a problem about adding a name then have the primary caller call 611 and tell them to add your name so you dont have to go thru stuff like this..
Click to expand...
Click to collapse
Lol for me my dad is the account holder but he doesn't know how to do anything so I am the account manager. On their website it says that the account manager has full access to the account, so you could just log into the primary's My Verizon and make yourself a manager.

scarygood536 said:
While I was open in the phone I noticed there was 4 cracks on my chrome rim (probably due to the 10ft drop to solid concrete, just a after thought). So there was no way to take it apart without fully destroying the rim....So now I am missing a screw...
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Click to collapse
So, you dropped your phone on concrete with enough force to damage the internals (which I'm guessing is the cause of all the problems), disassembled it and lost a screw in the process, and now you want to try and get a replacement under warranty due to manufacturer's defect?
Good luck. Just don't be surprised when they back charge you for the cost of the device when they realize you've exchanged a phone you've destroyed. You've voided the warranty several times over so they've got plenty of cause to hit you with an out of warranty fee.

Oh my..
charlie_c said:
So, you dropped your phone on concrete with enough force to damage the internals (which I'm guessing is the cause of all the problems), disassembled it and lost a screw in the process, and now you want to try and get a replacement under warranty due to manufacturer's defect?
Good luck. Just don't be surprised when they back charge you for the cost of the device when they realize you've exchanged a phone you've destroyed. You've voided the warranty several times over so they've got plenty of cause to hit you with an out of warranty fee.
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Click to collapse
Ha.. I did that once. I kicked the grapefruit juice out of my box they sent my phone to me in and so I was like, why did you send me a busted up box with a phone that doesn't work?? They were very polite about the exchange (of course, this was only like the third day I'd had it). I went to church after so I think it all evens out.

cliMAKtic said:
Ha.. I did that once. I kicked the grapefruit juice out of my box they sent my phone to me in and so I was like, why did you send me a busted up box with a phone that doesn't work?? They were very polite about the exchange (of course, this was only like the third day I'd had it). I went to church after so I think it all evens out.
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Click to collapse
Lol, my friend got an old out of warranty second hand PS2 replaced by writing to Sony and pretending to be a very upset 12 year old. These things do work sometimes

charlie_c said:
So, you dropped your phone on concrete with enough force to damage the internals (which I'm guessing is the cause of all the problems), disassembled it and lost a screw in the process, and now you want to try and get a replacement under warranty due to manufacturer's defect?
Good luck. Just don't be surprised when they back charge you for the cost of the device when they realize you've exchanged a phone you've destroyed. You've voided the warranty several times over so they've got plenty of cause to hit you with an out of warranty fee.
Click to expand...
Click to collapse
I dropped my phone maybe 6 months ago, no apparent damage (internal or external) phone still worked great. At the time of the drop the phone was in a case. I'm not really sure how those cracks got on the outside of my phone but my screen is in perfect condition.. I never even disassembled any of it I got all the screws out and saw that if i tried to take it apart further i would have bigger problems, so I put back the screws and one fell out of my hands. I also found the screw, which managed to bounce onto a shelf of my bookshelf. So my charge works, just has a loose connection somewhere. Not surprising seeing how I work a construction job. The phone doesn't look that bad at all it looks barely beat up, besides the small cracks in the rim which you wouldn't know unless you really studied it. There should be no reason to back charge me anything.

cliMAKtic said:
Ha.. I did that once. I kicked the grapefruit juice out of my box they sent my phone to me in and so I was like, why did you send me a busted up box with a phone that doesn't work?? They were very polite about the exchange (of course, this was only like the third day I'd had it). I went to church after so I think it all evens out.
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Click to collapse
i have to go to church for weeks to make up for some girls I've "dated". I hope i can even that out too. Verizon screws us enough, time to give a little back

scarygood536 said:
I dropped my phone maybe 6 months ago, no apparent damage (internal or external) phone still worked great. At the time of the drop the phone was in a case. I'm not really sure how those cracks got on the outside of my phone but my screen is in perfect condition.. I never even disassembled any of it I got all the screws out and saw that if i tried to take it apart further i would have bigger problems, so I put back the screws and one fell out of my hands. I also found the screw, which managed to bounce onto a shelf of my bookshelf. So my charge works, just has a loose connection somewhere. Not surprising seeing how I work a construction job. The phone doesn't look that bad at all it looks barely beat up, besides the small cracks in the rim which you wouldn't know unless you really studied it. There should be no reason to back charge me anything.
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Yeah I wouldn't worry about it at all since there's no major damage on the outside of the device...you should be fine

cliMAKtic said:
Ha.. I did that once. I kicked the grapefruit juice out of my box they sent my phone to me in and so I was like, why did you send me a busted up box with a phone that doesn't work?? They were very polite about the exchange (of course, this was only like the third day I'd had it). I went to church after so I think it all evens out.
Click to expand...
Click to collapse
charlie_c said:
Lol, my friend got an old out of warranty second hand PS2 replaced by writing to Sony and pretending to be a very upset 12 year old. These things do work sometimes
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Click to collapse
People complain about the cost of everything going up, and this is precisely the reason why insurance and other services go up in price. The replacement devices aren't free, and the cost of replacement has to be made up somehow. Congratulations for feeling good about dicking over the honest people in society.

imnuts said:
People complain about the cost of everything going up, and this is precisely the reason why insurance and other services go up in price. The replacement devices aren't free, and the cost of replacement has to be made up somehow. Congratulations for feeling good about dicking over the honest people in society.
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Hey, I don't condone it and it's nothing I've done myself, but people that rationalize that kind of behavior don't understand the harm of it probably. Kind of like SUV drivers that complain when gas prices go up...

imnuts said:
People complain about the cost of everything going up, and this is precisely the reason why insurance and other services go up in price. The replacement devices aren't free, and the cost of replacement has to be made up somehow. Congratulations for feeling good about dicking over the honest people in society.
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Click to collapse
Right on the money. People blame the companies over rising prices but they don't realize that profits stay about the same. Kind of like what is driving up medical costs... Frivolous lawsuits by butthurt idiots.
Sent from my handheld Linux computer using electromagnetic radiation.

I don't mind using my warranty, I paid for because I knew my phone would break all my phones, except my samsung phones, stopped working before i even put them through the rigorous days on a construction job. I rather spend the down payment on it than having to buy a new phone full price. I've been dicked by verizon (ex. buying replacement phones a couple months after getting a paid replacement) though so i don't feel bad getting a new device for free.
i don't deny people getting phones for free just to get new ones is wrong and screws over the honest people, but verizon in my eyes, while being a loyal customer for about a decade or so, hasn't been really that honest of a company. Like the whole data plan needed phones. My mom and sister both had the same phone, one need a data the other didn't (due to the timing of when they got the phones)... All the phone had was verizons "mobile web" on EVDO pretty usless itself. But the data plan was forced upon one of them for profit gainsb(data was even blocked on our account at the time). This doesn't even include the trying to charge to transfer contacts and bs fee's fee's. If Big Red didn't have all the members and didn't get the best signal in my area i'd be on a different carrier.

Dirt in screen Verizon galaxy s3

Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.

tcb4 said:
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
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Click to collapse
If it doesn't bother you I would just keep it. It is a major hassle switching out phones and the stores will generally fight you tooth and nail to keep from allowing the exchange unless the phone is really defective. Good luck!
The Dark One

I would exchange it.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

DarkMage619 said:
If it doesn't bother you I would just keep it. It is a major hassle switching out phones and the stores will generally fight you tooth and nail to keep from allowing the exchange unless the phone is really defective. Good luck!
The Dark One
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To be honest I have more crap stuck in between my screen protector and the Glass. It's hardly noticeable so I'm not really worried. I know if I go into a vzw store they will be difficult. Even if I get a new one it could have a dead pixel smack dab in the center. Still an awesome phone.

It was a huge pain getting my Galaxy S3 replaced at a Verizon store for a legitimate problem- I had a dead pixel. The employee helping me refused to replace it, until finally the manager came and looked at it, deeming it a legitimate problem and allowed me a swap for a new device.
So if it doesn't bother you, don't worry about it.

I had my first GS3 replaced by T-Mobile. Right after I called they sent a brand new one overnight at no cost to me. Sent first phone back with the included return shipping label. Everything was easy as pie.

tcb4 said:
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
Click to expand...
Click to collapse
I am in Canada but I imagine it still works the same. I never go into the store to deal with problems like that. Call them up (not the individual store). The people on the other end are used to dealing with that all day and have the policy down pat. I would believe they would resolve the issue immediately and send a replacement. At the minimum you will be opening a ticket (file) about the issue. An remember polite and firm, if the original person you are dealing with cannot resolve to your satisfaction request talking to a manager. They have more latitude when dealing with issues.
An I am sorry it's brand new. You are entitled to have it in perfect working condition including not having trapped dust. Give them a call.
P.S. An yes you are bothered by it, or you would of never taken the time to Create your OP. An I would be bothered by it as well.
Good luck.

I'm debating because right now I am bothered by it, but I know in a little while I really won't care. I'll see if I can get it replaced, but if I can't it won't be the end of the world.

Judge34411 said:
I am in Canada but I imagine it still works the same. I never go into the store to deal with problems like that. Call them up (not the individual store). The people on the other end are used to dealing with that all day and have the policy down pat. I would believe they would resolve the issue immediately and send a replacement. At the minimum you will be opening a ticket (file) about the issue. An remember polite and firm, if the original person you are dealing with cannot resolve to your satisfaction request talking to a manager. They have more latitude when dealing with issues.
An I am sorry it's brand new. You are entitled to have it in perfect working condition including not having trapped dust. Give them a call.
P.S. An yes you are bothered by it, or you would of never taken the time to Create your OP. An I would be bothered by it as well.
Good luck.
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Ha Ha, well I got two new ones. the second one had a dead pixel right in the middle.

Dirt Or Dead Pixel Under Screen
I just went through this myself, I bought a new S3 from Future Shop, it was great for the first 7 days then I just happened to have a grey wallpaper up and I noticed faint black lines almost in the middle of the screen and they ran from the top to the bottom, and as I scrolled the wallpaper back and forth they were very noticeable, I myself am the type of guy that now that I know its there it drives me crazy, I ended up taking it into the store and the sales rep looked at it and pulled another out to compare, he sat there for 10 minutes comparing it and finally told me the new one has the same lines but refused to show me it. So I took my phone and left. After I get home just before bed I noticed a black dot near the top, I tried wiping it off for I thought it was dust but it did not move, I could not figure out what it was, I thought dust but how did it get there in a matter of a few hours when I don't put my phone anywhere that it could cause dust to get into the screen like that, I ended up shinning a light on it with the screen off and it was not there so it was a pixel issue, I ended up going back to the store this morning where I had to argue and complain for 20 minutes before they finally exchanged it as they tried telling me it was dust behind the screen, anyway the new one is perfect. There should be no issue when you want to return or exchange your phone especially when you just shelled out $600 to buy it. But I suppose with the mass production of these phones there is bound to be issues with some.

Idol 3 4.7 dropped in water now screen very dim (please help)

The phone was fully submerged for about 5 seconds, i removed the back cover and the sim tray and put in a sealed bowl of rice for a day. It started up ok and i was able to make a call but the screen is very dim with no change if i adjust the brightness settings. I then just switched it off again and put it back in the rice as wasn't sure if this was because there may still be moisture in it. I didn't try any of the other functions so not sure if everything else still works. I am new to the site and a noob with phones so was just looking for advice on where i should go from here. Do i phone Alcatel? phone my service provider? repair centre (will it cost alot)? Wait it out? or try starting it up again? (its been in the rice another day) Will my warranty be void? Can the dim screen be fixed DIY?
Sorry for the many questions i've never had this happen and its the first contract phone I've had and only for two months
Hoping for help

DAferr said:
The phone was fully submerged for about 5 seconds, i removed the back cover and the sim tray and put in a sealed bowl of rice for a day. It started up ok and i was able to make a call but the screen is very dim with no change if i adjust the brightness settings. I then just switched it off again and put it back in the rice as wasn't sure if this was because there may still be moisture in it. I didn't try any of the other functions so not sure if everything else still works. I am new to the site and a noob with phones so was just looking for advice on where i should go from here. Do i phone Alcatel? phone my service provider? repair centre (will it cost alot)? Wait it out? or try starting it up again? (its been in the rice another day) Will my warranty be void? Can the dim screen be fixed DIY?
Sorry for the many questions i've never had this happen and its the first contract phone I've had and only for two months
Hoping for help
Click to expand...
Click to collapse
It takes longer than a day to dry out. Also make sure you are using new rice from a sealed bag and putting it into a completely sealable container. Give it a few more days. Sometimes it takes a week to completely dry out.

kevev said:
It takes longer than a day to dry out. Also make sure you are using new rice from a sealed bag and putting it into a completely sealable container. Give it a few more days. Sometimes it takes a week to completely dry out.
Click to expand...
Click to collapse
Thanks for the reply and advice. Its in an airtight container. The rice was boxed rice but not in a bag will this make a big difference? should i swap some bagged rice into the container when i can get some? I was tempted earlier to try it again but glad i didn't after reading your post i'll give it a few more days. Do you think the dim screen problem may sort its self out with extra time to dry out? Any idea why it was so dim?
Fingers crossed
Many Thanks

DAferr said:
Thanks for the reply and advice. Its in an airtight container. The rice was boxed rice but not in a bag will this make a big difference? should i swap some bagged rice into the container when i can get some? I was tempted earlier to try it again but glad i didn't after reading your post i'll give it a few more days. Do you think the dim screen problem may sort its self out with extra time to dry out? Any idea why it was so dim?
Fingers crossed
Many Thanks
Click to expand...
Click to collapse
Box rice will have absorbed all the moisture it can while on the shelf. Yes use bagged rice. Dim screen is usually water affecting screen. The backlight will not light up. It is a safety feature if a short is detected anywhere in the device.

kevev said:
Box rice will have absorbed all the moisture it can while on the shelf. Yes use bagged rice. Dim screen is usually water affecting screen. The backlight will not light up. It is a safety feature if a short is detected anywhere in the device.
Click to expand...
Click to collapse
Transferred it into some bagged rice. Gonna try stop myself from trying to start it up until Sunday night. Happened on wed morning do you think that will be long enough of a wait.
Many thanks

It's a pretty common problem. You should take to a repair center. It's sounds like pm (Power management) ic gone bad. It' not user serviceable. Forget that rice bs. Take to a professional and get it repaired as fast as possible. Warranty won't cover this.

Sportsmaster said:
It's a pretty common problem. You should take to a repair center. It's sounds like pm (Power management) ic gone bad. It' not user serviceable. Forget that rice bs. Take to a professional and get it repaired as fast as possible. Warranty won't cover this.
Click to expand...
Click to collapse
Why "as fast as possible" ? is it not worth waiting to see if the rice thing works then if not go down the repair centre route?

DAferr said:
Why "as fast as possible" ? is it not worth waiting to see if the rice thing works then if not go down the repair centre route?
Click to expand...
Click to collapse
His running the risk of messing up his board completely. The fault is becoming more expensive. Who knows where the water has gotten in. That rise trick is lame and it doesn't work. Some youtube celebrity made it up for views and subs and what not. There are people educated who feed there family by working as repair technicians. Digital ic are very fragile and he is corrupting his memory more and more as time goes bye.
---------- Post added at 10:00 PM ---------- Previous post was at 09:55 PM ----------
Sportsmaster said:
His running the risk of messing up his board completely. The fault is becoming more expensive. Who knows where the water has gotten in. That rise trick is lame and it doesn't work. Some youtube celebrity made it up for views and subs and what not. There are people educated who feed there family by working as repair technicians. Digital ic are very fragile and he is corrupting his memory more and more as time goes bye.
Click to expand...
Click to collapse
I saw that you are the op. Pay the piper and next time don't be a fool and mind your phone.

Sportsmaster said:
His running the risk of messing up his board completely. The fault is becoming more expensive. Who knows where the water has gotten in. That rise trick is lame and it doesn't work. Some youtube celebrity made it up for views and subs and what not. There are people educated who feed there family by working as repair technicians. Digital ic are very fragile and he is corrupting his memory more and more as time goes bye.
---------- Post added at 10:00 PM ---------- Previous post was at 09:55 PM ----------
I saw that you are the op. Pay the piper and next time don't be a fool and mind your phone.
Click to expand...
Click to collapse
Those dam celebs and their rice tricks wheres the piper so i can pay him?

out of the rice!
put the cover back on and charged it and started it up the screen wasn't coming on at all now then put a little pressure on the screen as the cover hadn't clicked in right and the faint screen showed up. Could barely see but managed to make a call and receive one. everything seems to work so far except the screen is still almost unreadable. also sometime when using the touchscreen it will go completely black again but randomly putting a bit of pressure on the screen with my thumbs it will then show up again for a while then it goes black agin at some point pop using the touch screen.
Any ideas what the problem is or what i should do now?
Also the dimness varies very slightly with pressure on the screen when trying to get it to come back on.

replace screen
Would replacing the screen fix the backlight problem or is the light produced from another part of the phone?

Fix Backlight???
Anyone know how to fix the backlight?

oh dear, what are you trying to get for a advice? you droped it into water. the water entered the phone, so there is no warranty. you can try to repair it, but when the corrosion starts it can affect every part of a phone (in days, weeks months). Of course you can repair the LCD and touch screen next time motherboard etc. It will definitely cost you more than a new 6039 device. So get over it and buy a new one, ther eis nothing you can do with it.

Just buy the 5.5 inch from cricket it us 129 right now unlocked it from unlock code either from eBay or several unlocker sites u can find with Google search. This is cheaper this n repairing it and u also get the better version of this phone.