I've had my TF101 since launch and recently purchased a dock. Only trackpad on the dock works, none of the keys work. Tried the dock on another tf101 and it worked fine. After trying different roms and reverting to stock, came to the point where I had to send it in to Asus.
My question is, my bezel has 2 dents/knocks on the bottom corners, what are the chances Asus is going to say it's customer induced damaged and charge me for the repairs?
I remember reading a thread where someone had the same issue but I can't find it. Also I forgot to mention my light bleed had gotten worse and the rear case creaks, can I call them back up and tell them about that?
UPDATE: I just remembered that I complete forgot my 32GB microSD in the TF and it has a bunch of custom rom .zip files in it! What are the chances I get my microSD card back with my tF if they do replace the bezel?
*Sigh*
It's 50/50 about the chances that they will call it customer induced damage.
Go ahead and call them up and tell them about it.
I'll be honest. Chances are you won't get your sdcard back. There's been too many reports of people not getting their stuff back. Here's why. In order to take out the bezel, they will need to remove the microsdcard. Chances are the card will get lost because it is so small.
My condolences.
Added by edit.
On a lighter note, here's a funny story. As you may know, I modify docks to solder in a 500/750gb hard drive. One time someone sent me his dock with his sdcard inside. I promised him I'd put pictures of the mod process inside his sdcard. When I opened it up, I found 16gb of gay porn inside. Thought it was hilarious.
Note that I am not homophobic. I date guys, actually. Still think that was hilarious. Hope you didn't leave your porn collection in there LOL.
Haha, thank you, but thankfully it's a fairly new card and haven't had time to put anything on it
I had the latest version of Prime! and Revolver roms on their along with cwm and root apk's. Also had some videos of a storm that rolled through here last week and I think that's about it. But I just got the card, and for a good deal so I'll be pretty upset if I don't get it back
Side story: A couple years back I found a memory stick someone had left in the student lab, so I opened it up seeing if I could identify the owner and get it back to him/her. Well, turns out it was loaded with BEASTIALITY porn! I unplugged that thing soo quick and threw it across the lab floor, I didn't want to be caught with that **** on university computers!
update:
Just got off the phone with Asus, I added the light bleed and rear case creak to my RMA but now i'm thinking I shouldn't have. This is probably going to make the repair longer and I'm planning on heading out of town next weekend, I highly doubt it's going to get back to me in time . Also it wasn't bothering me that much before and now i'm worried it's going to get back worse then before. "If it ain't broke, don't fix it!"
Regarding the microSD, the rep said he'd have to escalate my case to get the card sent back to me asap but no guarantee. TF hasn't reached them yet, should arrive either later today or early tomorrow. fingers crossed.
With their computer components you get ~14 days to post mark the item after you setup your RMA. You may want to read the entire email for your RMA.
And generally, no, you won't get your card back unless they immediately see the dents and package it up and send it back to you. Normally, ASUS isn't too picky, but there have been horror stories about the Texas RMA facility, sorry to say. If they do claim it as user damage, then they will email you before they repair it and ask if you want it done.
Edit: for I can count to potato.
Got the delivery confirmation earlier today at noon, but the RMA status says they still haven't received it. I Know they usually take a while to update the status but i'm going to call tomorrow to check if they've mailed back my microSD card.
fone_fanatic said:
Got the delivery confirmation earlier today at noon, but the RMA status says they still haven't received it. I Know they usually take a while to update the status but i'm going to call tomorrow to check if they've mailed back my microSD card.
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The people in charge of updating your status can sometimes be pretty lazy. Last time I sent one in, confirmation said it arrived on monday, but their status said they hadn't received it until thursday. In fact, on thursday alone, it changed from not recieved to repairing to being inspected to ready to be shipped.
It's obvious they do everything and then changed the statuses all at once.
I just sent mine into the TX RMA facility and received notiifcation that the cracked screen was due to customer induced damage. I have babied that damn thing since day one and it's always been in a case when not docked in the keyboard. All this to say, if my experience is any indication, it doesn't matter what happened, they will blame it on you and you'll have to pay. Good luck, ASUS customer support is a joke.
vf171 said:
I just sent mine into the TX RMA facility and received notiifcation that the cracked screen was due to customer induced damage. I have babied that damn thing since day one and it's always been in a case when not docked in the keyboard. All this to say, if my experience is any indication, it doesn't matter what happened, they will blame it on you and you'll have to pay. Good luck, ASUS customer support is a joke.
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How did the screen crack?
My guess is cracked either closing it while docked to the keyboard or from inserting it into the dock/keyboard. Not sure which. It's never been dropped, abused, or misused that is for sure. I was told by the tech and her manager that the LCD screen never fails because of defects. It's always because of customer induced damage. That was an wesome hour-long conversation.
vf171 said:
My guess is cracked either closing it while docked to the keyboard or from inserting it into the dock/keyboard. Not sure which. It's never been dropped, abused, or misused that is for sure.
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If this is the case, then it's still customer induced damage.
I was told by the tech and her manager that the LCD screen never fails because of defects. It's always because of customer induced damage. That was an wesome hour-long conversation.
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Haha, if they said this, then it's total BS.
vf171 said:
My guess is cracked either closing it while docked to the keyboard or from inserting it into the dock/keyboard. Not sure which. It's never been dropped, abused, or misused that is for sure. I was told by the tech and her manager that the LCD screen never fails because of defects. It's always because of customer induced damage. That was an wesome hour-long conversation.
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That sucks. I had a dell streak 5" and they manufactured it by putting the digitzer on the lcd too tight. So if you'd tap normally in any of the corners it would show on the lcd as if you're pushing really hard on it. Someone on xda posted that dell had acknowledged it's their fault so a bunch of people sent theirs in for repair, but I guess they got flooded with repairs that the customer service was told the LCD was not covered. Had a fun convo with one gentleman who kept assuring me that the LCD was software and not covered by dell's hardware warranty!
In the end I just told them it was white in the corner, although the lcd was clearly damaged, sent it in and they mailed me a new one without charging me .
goodintentions said:
If this is the case, then it's still customer induced damage.
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Really? That's like saying if GM designed the tailgate on a pick up with a defect and when you closed it, using normal, proper methods and forces, if it breaks that is customer induced damage.
My point is that unless I'm doing something that is prohibited in the warranty (abuse/misues) then the damage should be covered because it obviously is a result of a defect (manufacturing, design, etc..., take your pick I don't care which). Your logic (and ASUS') suggests that ALL damage that occurs while a customer is using the device is customer induced. So the only way to avoid customer induced damage is to not use your device. Genius.
Really, I was just sharing a data point for the OP to consider since he asked if the group thought ASUS would invoke the magical and all-encompassing "Customer Induced Damage".
So no one has yet to contact me about my microSD card although someone was supposed to. Called Asus up a few moments ago and rep said he'd put the escalation on high priority.
Also the charger on my dad's tf just went out so had to do another rma for that. Why do these companies insist on using proprietary ports?
vf171 said:
Really? That's like saying if GM designed the tailgate on a pick up with a defect and when you closed it, using normal, proper methods and forces, if it breaks that is customer induced damage.
My point is that unless I'm doing something that is prohibited in the warranty (abuse/misues) then the damage should be covered because it obviously is a result of a defect (manufacturing, design, etc..., take your pick I don't care which). Your logic (and ASUS') suggests that ALL damage that occurs while a customer is using the device is customer induced. So the only way to avoid customer induced damage is to not use your device. Genius.
Really, I was just sharing a data point for the OP to consider since he asked if the group thought ASUS would invoke the magical and all-encompassing "Customer Induced Damage".
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I guess in a sense you're right. You gotta understand, though, I've worked with a couple dozen units. Never had a problem with the dock causing any kind of physical damage. I'm just having a hard time visualizing how this was done.
goodintentions said:
I guess in a sense you're right. You gotta understand, though, I've worked with a couple dozen units. Never had a problem with the dock causing any kind of physical damage. I'm just having a hard time visualizing how this was done.
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That is exactly my point! It would NEVER happen unless there was something wrong with the device or he dock.
---------- Post added at 05:48 AM ---------- Previous post was at 05:43 AM ----------
fone_fanatic said:
So no one has yet to contact me about my microSD card although someone was supposed to. Called Asus up a few moments ago and rep said he'd put the escalation on high priority.
Also the charger on my dad's tf just went out so had to do another rma for that. Why do these companies insist on using proprietary ports?
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Good luck. I just received notice that my TF shipped back today. I haven't decided if I'm going to and fix it or burn it in the backyard as I record it on my wife's iPad and upload to my new Facebook page, Asus Customer Service Sucks.
I did include all the original packaging and my wall adapter and power cord. I bet they don't make it back to me. I'd be interested to hear if your sd card makes it back.
I've had a couple folks ask to see a pic of the crack in my screen. Why can't I post directly from my phone?
I just checked the RMA status now and it finally updated from device not received to "Repairing". I guess this is a good sign as I've seen in other threads for those being charged or denied repairs had a different status.
Still no call from them regarding my microSD Said I would get a call 24-48hours from Thursday, I'll give them till afternoon today then I'll call them up and see what they have to say.
vf171 said:
I've had a couple folks ask to see a pic of the crack in my screen. Why can't I post directly from my phone?
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You can using the xda app, Sometimes uploads fail, but you can go into settings and change whether to upload the pic to xda or tapatalk's servers.
Just got my TF back and it's LOADED WITH ICS!!11!1!!!one11!!
ok, it's not... but on the bright side, my microSD card is still in it
As for the repair, the dock now works and I knew I shouldn't have said anything about the light bleed and case creak.
It does appear they put a new LCD and Digitizer, but now rather than having a couple light bleed spots that were only visible in the dark, there is now one really bright spot in the bottom left. I haven't even viewed it in the dark so don't know if there are more.
For the creak, looks like they just put something behind the case where the creak was, but now the rear case is sticking out by a few millimeters. This makes it hard to put the tablet in and out of the dock.
Also they didn't say anything or replace the dented bezel. I think i'm going to take things into my own hands and do what this guy did.
glad you got it back ,,,,, time for me to get an RMA mine will not power on so wish me luck now...
revjwb32 said:
glad you got it back ,,,,, time for me to get an RMA mine will not power on so wish me luck now...
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that sucks. Is your charger dead? Plug it into your pc overnight and see if that wakes it up.
Related
I finally got my Eee Pad from NewEgg, and I was generally pretty happy with it for the week I've had it so far. Just this morning though, I bumped into my door while holding it and the power button got swiped. Now there's a visible dent in the area around the button, and the power button itself appears to be broke. When I press it down, there's no longer the "click" that you would expect when you press the button. And of course, it no longer turns on.
Needless to say, I'm pretty irate right now. I didn't really bump into the door hard at all, and I would consider this damage to be normal wear and tear. Can anybody recommend a course of action here? Should I attempt to repair it myself, or should I just go ahead and RMA it right now? Even though NewEgg says they have a replacement only policy for the Eee Pad, the rep I talked to said if they don't have any in stock at the time the RMA is processed, it'll turn into a refund instead.
wait, so you damaged it and you want to RMA/return it?
How can you RMA for damage you caused yourself?
asincero said:
I finally got my Eee Pad from NewEgg, and I was generally pretty happy with it for the week I've had it so far. Just this morning though, I bumped into my door while holding it and the power button got swiped. Now there's a visible dent in the area around the button, and the power button itself appears to be broke. When I press it down, there's no longer the "click" that you would expect when you press the button. And of course, it no longer turns on.
Needless to say, I'm pretty irate right now. I didn't really bump into the door hard at all, and I would consider this damage to be normal wear and tear. Can anybody recommend a course of action here? Should I attempt to repair it myself, or should I just go ahead and RMA it right now? Even though NewEgg says they have a replacement only policy for the Eee Pad, the rep I talked to said if they don't have any in stock at the time the RMA is processed, it'll turn into a refund instead.
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I don't think you can get a replacement or refund from newegg...but give it a shot. Maybe your transformer is just in the "sleep mode of death" Have you tried to hold the button down for more than 10 seconds, wait a minute, then hold the power down again for 5 seconds to turn it back on?
No offence but thats not normal wear and tear, that's accidental/negligence. Not covered under any warranty, unless you took out accidental cover (insurance) when you purchased it.
You physically damaged it. I don't see why you feel entitled to a replacement.
If you have no moral issues with trying to return it or get it replaced then by all means try ans maybe you'll get one.
You're not entitled to one though and the fact that you think you are is comical.
Sent from my Nexus S using XDA Premium App
Unlucky.......feel for you......BUT it is your fault
Sent from my Transformer TF101 using XDA Premium App
@csmail, no I don't think I'm entitled to get it replaced/refunded. And I don't think it's a question of morals here. If NewEgg accepts it, then great! If not, oh well. Now if I went back to NewEgg and protested the rejection, then that would be ethically questionable. At least in my mind. I'm really at the mercy of NewEgg here. I can only cross my fingers.
I still, however, think this is normal wear and tear. It wasn't a bad brush against the door at all, and it's really something that would've happened eventually unless I babied it constantly.
Looking back to the commercial ASUS released where they had the guy out and about town with the Eee Pad, where he's in class taking notes with it, then he's outside with his friends where he callously undocks the Eee Pad to show his friends something, then he's at the coffee shop with his girlfriend playing a head-to-head video game with both of them banging away on it, and then he's at the skateboard park taking pics with it I'm now thinking "yeah right!". With that kind of treatment, his Eee Pad would be dead in a week.
Apparently, the only place this thing should be used is within the safe confines of your home held only by edges and placed softly on a pillow in a quiet secluded room when not in use. I'm not particularly rough with my gadgets. But devices such as these are meant to be *used*, not put in a glass case to be displayed. And it's supposed to double as a netbook? Yea, good luck with that.
I used a Samsung Galaxy Tab before this, and compared to the Eee Pad, that thing is built like a tank. It's still going strong.
Now with that rant out of the way, I was generally pleased with the Eee Pad. The IPS display was simply awesome. Battery life was also great. There were some software quirks, but I noticed ASUS has a FW update available which I was about to install sometime during the next few days. But I guess that's out now. If NewEgg has mercy on me, I'm on the fence on whether or not to get a replacement or wait until the new Galaxy Tabs come out.
You are trying to justify returning a damaged device by saying it would have happened anyway unless you babied it. I'm not sure about other people but I baby all my gadgets and that's why they never get damaged like this. I'm not saying it would never happen to me because accidents do happen from time to time just like it did to you, but no accidents yet (knock on wood). From a moral standpoint, if you think you can get away with it and it doesn't bother you then maybe you'll get lucky and they will accept it. But for the record, no matter how many times you tell yourself its normal wear and tear banging something up against a door... its not.
Sent from my ADR6400L using Tapatalk
I think you are on the hook for this, so your options are send it into Asus for repair or repair it yourself knowing this likely voids your warranty.
Crimton said:
You are trying to justify returning a damaged device by saying it would have happened anyway unless you babied it.
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No I don't think NewEgg should give me my money back/give me a replacement because of a damage that I think would've happened eventually. The ball is entirely in their court and I will live with whatever decision they make. It'd be stupid not to try though. There is nothing ethically questionable about this unless I was being deceitful, which I am not.
Crimton said:
I'm not sure about other people but I baby all my gadgets and that's why they never get damaged like this. I'm not saying it would never happen to me because accidents do happen from time to time just like it did to you, but no accidents yet (knock on wood).
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I guess thats where you and I differ. It wasn't like I was using my Eee Pad as a door stop while not in use or something. It was a casual bump against a soft wooden door. It wasn't even a head-on collision. It was a swipe against the door. I am on order of magnitude way rougher with my cell phone, the aforementioned Galaxy Tab, and my laptop and they are all chugging away like the day I bought them.
I guess the original point of my post was to rant about the build quality of these Eee Pads. I buy these things to be tools, not to have to show off how much money I have. I wanted to be able to throw this thing into my bag when I go on travel or out into the field like I can with my Galaxy Tab. Turns it out it's way too fragile for that. It can't even take a casual bump. People reading this thread and considering an Eee Pad may want to take notice if durability is a requirement.
asincero said:
No I don't think NewEgg should give me my money back/give me a replacement because of a damage that I think would've happened eventually. The ball is entirely in their court and I will live with whatever decision they make. It'd be stupid not to try though. There is nothing ethically questionable about this unless I was being deceitful, which I am not.
I guess thats where you and I differ. It wasn't like I was using my Eee Pad as a door stop while not in use or something. It was a casual bump against a soft wooden door. It wasn't even a head-on collision. It was a swipe against the door. I am on order of magnitude way rougher with my cell phone, the aforementioned Galaxy Tab, and my laptop and they are all chugging away like the day I bought them.
I guess the original point of my post was to rant about the build quality of these Eee Pads. I buy these things to be tools, not to have to show off how much money I have. I wanted to be able to throw this thing into my bag when I go on travel or out into the field like I can with my Galaxy Tab. Turns it out it's way too fragile for that. It can't even take a casual bump. People reading this thread and considering an Eee Pad may want to take notice if durability is a requirement.
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You should try the XOOM instead. I miss its metal housing and overall superior stability. But it doesn't have the dock, IPS screen or the very useful ASUS software. I am selling mine on eBay right now but it was a very tough decision!
asincero said:
I finally got my Eee Pad from NewEgg, and I was generally pretty happy with it for the week I've had it so far. Just this morning though, I bumped into my door while holding it and the power button got swiped. Now there's a visible dent in the area around the button, and the power button itself appears to be broke. When I press it down, there's no longer the "click" that you would expect when you press the button. And of course, it no longer turns on.
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Can I suggest that you plugin your charger to wake it up? Maybe that way you can at least still use it...
asincero said:
I finally got my Eee Pad from NewEgg, and I was generally pretty happy with it for the week I've had it so far. Just this morning though, I bumped into my door while holding it and the power button got swiped. Now there's a visible dent in the area around the button, and the power button itself appears to be broke. When I press it down, there's no longer the "click" that you would expect when you press the button. And of course, it no longer turns on.
Needless to say, I'm pretty irate right now. I didn't really bump into the door hard at all, and I would consider this damage to be normal wear and tear. Can anybody recommend a course of action here? Should I attempt to repair it myself, or should I just go ahead and RMA it right now? Even though NewEgg says they have a replacement only policy for the Eee Pad, the rep I talked to said if they don't have any in stock at the time the RMA is processed, it'll turn into a refund instead.
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Common guys, OP just wants to ask for opinions. Nothing unethical about this.
OP, if you used your AMEX when you ordered this, you can get your money back thru AMEX.
asincero said:
No I don't think NewEgg should give me my money back/give me a replacement because of a damage that I think would've happened eventually. The ball is entirely in their court and I will live with whatever decision they make. It'd be stupid not to try though. There is nothing ethically questionable about this unless I was being deceitful, which I am not.
I guess thats where you and I differ. It wasn't like I was using my Eee Pad as a door stop while not in use or something. It was a casual bump against a soft wooden door. It wasn't even a head-on collision. It was a swipe against the door. I am on order of magnitude way rougher with my cell phone, the aforementioned Galaxy Tab, and my laptop and they are all chugging away like the day I bought them.
I guess the original point of my post was to rant about the build quality of these Eee Pads. I buy these things to be tools, not to have to show off how much money I have. I wanted to be able to throw this thing into my bag when I go on travel or out into the field like I can with my Galaxy Tab. Turns it out it's way too fragile for that. It can't even take a casual bump. People reading this thread and considering an Eee Pad may want to take notice if durability is a requirement.
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Not saying you were being neglectful or anything, and yes it would be ideal for it to survive a brush with a hard surface. As I said before, if newegg takes it back, more power to you. however, just because you had a bad experience with it don't deem the build quality to be crap. I am happy with mine Having said that, as a former xoom owner I would say that the xoom would have come out of this unscathed most likely (not must because the power button is on the back either). The xoom was just a little more solid feeling, but it had it's drawbacks as well which I won't get into. In any case I hope it works out for you and you can remain a transformer owner. Also if you didn't already might I suggest purchasing the asus sleeve, it have been just enough protection to save you.
Sent from my ADR6400L using Tapatalk
junks2010 said:
Common guys, OP just wants to ask for opinions. Nothing unethical about this.
OP, if you used your AMEX when you ordered this, you can get your money back thru AMEX.
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Does purchasing through AMEX cover accidental damage?
jerrykur said:
Does purchasing through AMEX cover accidental damage?
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Yes. Unless they changed it recently.
Personally I think this thread was started by a troll since it's their second ever posting on a flame worthy subject. But for the record, Newegg is obviously not responsible for someone damaging their own device so asking them to eat $400 because someone was careless seems rather deplorable.
The answer is pay to get it fixed or fix it yourself.
As far as not being deceitful I would agree with you if you submitted an RMA request that said "Banged Device Against Door and Broke It". You did not do that because it would be declined so you lied. You're not betting on their mercy, you're betting on them being too busy to notice that you trashed it.
Anyway, I like Newegg. They have great customer service, reasonable prices and cater to the geeks among us. It's a shame when people lie and cheat to get game a system that once broken leaves us in the hands of Best Buy and Amazon.
There's a reason most of us use cases or put silicon skins on our fancy little devices when out in the wild, they are fragile. I don't see anything about the build quality of the Transformer to make me think it is more or less so true for this device.
findmike said:
Personally I think this thread was started by a troll since it's their second ever posting on a flame worthy subject. But for the record, Newegg is obviously not responsible for someone damaging their own device so asking them to eat $400 because someone was careless seems rather deplorable.
The answer is pay to get it fixed or fix it yourself.
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Well, you are certainly entitled to your opinion. But I can assure you I am not trolling.
The good news is I just managed to fix it myself just now. Turns out the bump caused the power button to get stuck. I took a dulled box cutter and pried the back lid open just a little to unstick it. Now the button clicks when pressed like it should and everything works as before.
So that this thread isn't a total waste of time, I'll just say that people need to know that this thing doesn't have the greatest of build qualities. Especially since it can convert into a netbook, the Eee Pad really needs to be more rugged. Even when in netbook mode, the buttons and so forth are still vunerable and if I treated it the same way I treat my laptop, I'd have a $400 ($550 including the dock) paper weight in no time.
findmike said:
As far as not being deceitful I would agree with you if you submitted an RMA request that said "Banged Device Against Door and Broke It". You did not do that because it would be declined so you lied. You're not betting on their mercy, you're betting on them being too busy to notice that you trashed it.
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I had to talk to a customer rep to get an RMA number for the Eee Pad. It's not my fault she didn't ask for specifics. Furthermore, I would presume they inspect the merchandise before proceeding with the RMA at which point they would
clearly be able to see the damage on the power button. How can I possibly be still at fault if they decided to still proceed with the RMA?
findmike said:
It's a shame when people lie and cheat to get game a system that once broken leaves us in the hands of Best Buy and Amazon.
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Yea, I agree. I hope you're not talking about me though because I'm not lying or cheating. They could've either given me the refund/replacement or not. I would've accepted either result.
findmike said:
There's a reason most of us use cases or put silicon skins on our fancy little devices when out in the wild, they are fragile.
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Great! Know where we can get one for the Eee Pad? I got the official $40 ASUS sleeve for it from NewEgg, but as you can probably conclude by now that didn't do squat as far as protecting anything. And not those sleeves where you have to take the tablet out of it to use it. That hurts usability if you're trying to use your tablet like a digital book or something.
To all you "moral guys". Has anyone who has posted here bought a device, rooted it, restored it then returned it?
SHORT STORY (can be omitted skip to questions):
Well I'm at the point of getting ready to take the charge in for service. It seems I have a termination problem on the main board. My phone shuts off randomly not ROM related but actual hardware (if i bump it it turns off). My battery and phone contacts are clean and making solid contact with each other as well. This brings me to my next observatory task of opening the phone. While I was open in the phone I noticed there was 4 cracks on my chrome rim (probably due to the 10ft drop to solid concrete, just a after thought). So there was no way to take it apart without fully destroying the rim. Which was upsetting because i was looking forward to seeing the beast and trying to solder it back together and\or look into a intuitive\ revolutionary (as apple would put it) way to fix the backlights brightness. Kinda all bummed out and stuff I tried to put the screws back and who would have thunk you had to shrink ray your hands so you could hold the screws. Well trying it with all fat chode like fingers I screw managed to slip from my grasp. It bounce on my hard floor a couple times, followed by that awkward silence where you know should have been a bounce and your still waiting to hear it, but nothing. O.0 So now I am missing a screw...
To the point questions\ concerns:
1. Can I bring this to tech support to ultimately get a refurb (huh), with out a screw? Or do I have to take my sammy Rogue (yea that "feature" phone) apart and steal one of it's screw and paint it black (there is a little difference in the screw probably will strip the phone).
2. Beside the obvious return to stock and PIT blah blah blah. Is there anything I need to do? Like trim my memory card b\c of the folders that say ROMS,KERNELS,MODs, etc... I don't plan on giving the card to them unless they ask for it.
3. I should probably mention, that the battery is starting to get so hot i cant hold it sometimes. and have to take it out and find some kind of heat sink to cool it. This has happened mainly when charging but has happened when idling and on stand by too.
4. should I call them or take it in? Which would prove better results in getting a refurbished or new phone? (either way I don't expect much from these sexist bastards that can't appreciate a good looking male, seems like you need to have some boobs and a nice ass to get new phones from VW)
5. chances in switching phones? I love the charge. (even though there aren't many roms\tweaks, the developers that have past through have been outstanding, even when some of them didn't have a charge) I don't love the fact I paid full released price and 2 weeks later it is $200 cheaper and they pretty much decided they don't love us (although GB and talk of ics is nice) I'm sure verizon very much wants to abort the charge.
Call verizon. Explain to them your situation. Let them know your phone is constantly rebooting. You've tried checking battery, hard reseting device, and everything else you could think of. Ask for a warranty replacement as you were given a defective device.
Sent from my SCH-I510 using XDA
Are you out of your 1 year manufactures warranty?
and as for question 4 i would just call...forget takin it in..just tell them you dont have the time..they should send one if your still within your 1 years manufacture warranty that is...
You just call Verizon and give them a reason where they can't help to fix over the phone, they will give you a replacement. In my case, I think something wrong with my phone cause it drain battery like crazy and I just want another one. I told them the screen is not respond to my touch anymore. I have to hit 4/5 times before it registered. That's it I got a new one.
I believe it still is within the manufactures first year. I got it just before we lost unlimited data. I guess I will call them then.
scarygood536 said:
I believe it still is within the manufactures first year. I got it just before we lost unlimited data. I guess I will call them then.
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Click to collapse
Thats your best bet. Im sure they'll ship you a new device. Keep us posted.
Sent from my SCH-I510 using XDA
scarygood536 said:
I believe it still is within the manufactures first year. I got it just before we lost unlimited data. I guess I will call them then.
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Click to collapse
Yeah for sure..Call ASAP before you get the update with the diagnostic tool.. Then they can say no there is nothing wrong on their end and not send you one. Just call and complain about the phone rebooting randomly (and cant create the problem, it just happens) and that you want them to send you another cause you didnt pay $$$ for a device to do this blah blah blah... then say you tired factory wipe and everything and your fed up and want a replacement...shouldnt be a problem at all...and again if they say go to the store tell them to PISS OFF you dont have the time for that..let us kno how it turns out
scarygood536 said:
usually when i call verizon they say we cant do anything b\c you are not the account holder regardless if the account holder is sitting next to me and i know their SSN#, account info, any other personal id... I will try tomorrow after work b\c i'm too tired to put up with b\s after work and i'll probably get a camel jocky for my representative
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Click to collapse
Dude you're funny. I hope you get your replacement. Oh and I think any SD card would do.
Sent from my Kindle Fire using xda premium
scarygood536 said:
usually when i call verizon they say we cant do anything b\c you are not the account holder regardless if the account holder is sitting next to me and i know their SSN#, account info, any other personal id... I will try tomorrow after work b\c i'm too tired to put up with b\s after work and i'll probably get a camel jocky for my representative
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Click to collapse
lol..call in to Verizon (611) and tell them that you (your name) need to added to the account and create a password for the account..i am not the primary account holder on my ****, my mom is. So I had my name put on the account and had a password created so now reps ask for the pass i give it to them and we move on to the problem...
EDIT:if they still give you a problem about adding a name then have the primary caller call 611 and tell them to add your name so you dont have to go thru stuff like this..
jager420 said:
lol..call in to Verizon (611) and tell them that you (your name) need to added to the account and create a password for the account..i am not the primary account holder on my ****, my mom is. So I had my name put on the account and had a password created so now reps ask for the pass i give it to them and we move on to the problem...
EDIT:if they still give you a problem about adding a name then have the primary caller call 611 and tell them to add your name so you dont have to go thru stuff like this..
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Click to collapse
Lol for me my dad is the account holder but he doesn't know how to do anything so I am the account manager. On their website it says that the account manager has full access to the account, so you could just log into the primary's My Verizon and make yourself a manager.
scarygood536 said:
While I was open in the phone I noticed there was 4 cracks on my chrome rim (probably due to the 10ft drop to solid concrete, just a after thought). So there was no way to take it apart without fully destroying the rim....So now I am missing a screw...
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Click to collapse
So, you dropped your phone on concrete with enough force to damage the internals (which I'm guessing is the cause of all the problems), disassembled it and lost a screw in the process, and now you want to try and get a replacement under warranty due to manufacturer's defect?
Good luck. Just don't be surprised when they back charge you for the cost of the device when they realize you've exchanged a phone you've destroyed. You've voided the warranty several times over so they've got plenty of cause to hit you with an out of warranty fee.
Oh my..
charlie_c said:
So, you dropped your phone on concrete with enough force to damage the internals (which I'm guessing is the cause of all the problems), disassembled it and lost a screw in the process, and now you want to try and get a replacement under warranty due to manufacturer's defect?
Good luck. Just don't be surprised when they back charge you for the cost of the device when they realize you've exchanged a phone you've destroyed. You've voided the warranty several times over so they've got plenty of cause to hit you with an out of warranty fee.
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Click to collapse
Ha.. I did that once. I kicked the grapefruit juice out of my box they sent my phone to me in and so I was like, why did you send me a busted up box with a phone that doesn't work?? They were very polite about the exchange (of course, this was only like the third day I'd had it). I went to church after so I think it all evens out.
cliMAKtic said:
Ha.. I did that once. I kicked the grapefruit juice out of my box they sent my phone to me in and so I was like, why did you send me a busted up box with a phone that doesn't work?? They were very polite about the exchange (of course, this was only like the third day I'd had it). I went to church after so I think it all evens out.
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Lol, my friend got an old out of warranty second hand PS2 replaced by writing to Sony and pretending to be a very upset 12 year old. These things do work sometimes
charlie_c said:
So, you dropped your phone on concrete with enough force to damage the internals (which I'm guessing is the cause of all the problems), disassembled it and lost a screw in the process, and now you want to try and get a replacement under warranty due to manufacturer's defect?
Good luck. Just don't be surprised when they back charge you for the cost of the device when they realize you've exchanged a phone you've destroyed. You've voided the warranty several times over so they've got plenty of cause to hit you with an out of warranty fee.
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Click to collapse
I dropped my phone maybe 6 months ago, no apparent damage (internal or external) phone still worked great. At the time of the drop the phone was in a case. I'm not really sure how those cracks got on the outside of my phone but my screen is in perfect condition.. I never even disassembled any of it I got all the screws out and saw that if i tried to take it apart further i would have bigger problems, so I put back the screws and one fell out of my hands. I also found the screw, which managed to bounce onto a shelf of my bookshelf. So my charge works, just has a loose connection somewhere. Not surprising seeing how I work a construction job. The phone doesn't look that bad at all it looks barely beat up, besides the small cracks in the rim which you wouldn't know unless you really studied it. There should be no reason to back charge me anything.
cliMAKtic said:
Ha.. I did that once. I kicked the grapefruit juice out of my box they sent my phone to me in and so I was like, why did you send me a busted up box with a phone that doesn't work?? They were very polite about the exchange (of course, this was only like the third day I'd had it). I went to church after so I think it all evens out.
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Click to collapse
i have to go to church for weeks to make up for some girls I've "dated". I hope i can even that out too. Verizon screws us enough, time to give a little back
scarygood536 said:
I dropped my phone maybe 6 months ago, no apparent damage (internal or external) phone still worked great. At the time of the drop the phone was in a case. I'm not really sure how those cracks got on the outside of my phone but my screen is in perfect condition.. I never even disassembled any of it I got all the screws out and saw that if i tried to take it apart further i would have bigger problems, so I put back the screws and one fell out of my hands. I also found the screw, which managed to bounce onto a shelf of my bookshelf. So my charge works, just has a loose connection somewhere. Not surprising seeing how I work a construction job. The phone doesn't look that bad at all it looks barely beat up, besides the small cracks in the rim which you wouldn't know unless you really studied it. There should be no reason to back charge me anything.
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Yeah I wouldn't worry about it at all since there's no major damage on the outside of the device...you should be fine
cliMAKtic said:
Ha.. I did that once. I kicked the grapefruit juice out of my box they sent my phone to me in and so I was like, why did you send me a busted up box with a phone that doesn't work?? They were very polite about the exchange (of course, this was only like the third day I'd had it). I went to church after so I think it all evens out.
Click to expand...
Click to collapse
charlie_c said:
Lol, my friend got an old out of warranty second hand PS2 replaced by writing to Sony and pretending to be a very upset 12 year old. These things do work sometimes
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Click to collapse
People complain about the cost of everything going up, and this is precisely the reason why insurance and other services go up in price. The replacement devices aren't free, and the cost of replacement has to be made up somehow. Congratulations for feeling good about dicking over the honest people in society.
imnuts said:
People complain about the cost of everything going up, and this is precisely the reason why insurance and other services go up in price. The replacement devices aren't free, and the cost of replacement has to be made up somehow. Congratulations for feeling good about dicking over the honest people in society.
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Hey, I don't condone it and it's nothing I've done myself, but people that rationalize that kind of behavior don't understand the harm of it probably. Kind of like SUV drivers that complain when gas prices go up...
imnuts said:
People complain about the cost of everything going up, and this is precisely the reason why insurance and other services go up in price. The replacement devices aren't free, and the cost of replacement has to be made up somehow. Congratulations for feeling good about dicking over the honest people in society.
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Right on the money. People blame the companies over rising prices but they don't realize that profits stay about the same. Kind of like what is driving up medical costs... Frivolous lawsuits by butthurt idiots.
Sent from my handheld Linux computer using electromagnetic radiation.
I don't mind using my warranty, I paid for because I knew my phone would break all my phones, except my samsung phones, stopped working before i even put them through the rigorous days on a construction job. I rather spend the down payment on it than having to buy a new phone full price. I've been dicked by verizon (ex. buying replacement phones a couple months after getting a paid replacement) though so i don't feel bad getting a new device for free.
i don't deny people getting phones for free just to get new ones is wrong and screws over the honest people, but verizon in my eyes, while being a loyal customer for about a decade or so, hasn't been really that honest of a company. Like the whole data plan needed phones. My mom and sister both had the same phone, one need a data the other didn't (due to the timing of when they got the phones)... All the phone had was verizons "mobile web" on EVDO pretty usless itself. But the data plan was forced upon one of them for profit gainsb(data was even blocked on our account at the time). This doesn't even include the trying to charge to transfer contacts and bs fee's fee's. If Big Red didn't have all the members and didn't get the best signal in my area i'd be on a different carrier.
I purchased the TF700 from amazon and recieved this Friday shipped from France was very happy with it and last night spent a few hours playing around on it whilst docked with the keyboard i then folded it up (carefully) and put it in a safe place, this Morning I opened it and shocked to see there is a crack in the top left hand corner near the ASUS logo, I have been very carefull with it and not banged it or dropped it and not been heavy handed with it . I did a search on google and seen a thread on here regarding the prime and the screen cracking whilst docked and folded up . the designs look identical so this would seem the be the same problem, Im going to contact ASUS tomorrow but im not holding out much hope on a satisfactory outcome.. absolutely gutted first decent bit of kit i've bought in years and its bust in two days
thought i best warn people so they don't suffer the same fate.
daveharmo said:
I purchased the TF700 from amazon and recieved this Friday shipped from France was very happy with it and last night spent a few hours playing around on it whilst docked with the keyboard i then folded it up (carefully) and put it in a safe place, this Morning I opened it and shocked to see there is a crack in the top left hand corner near the ASUS logo, I have been very carefull with it and not banged it or dropped it and not been heavy handed with it . I did a search on google and seen a thread on here regarding the prime and the screen cracking whilst docked and folded up . the designs look identical so this would seem the be the same problem, Im going to contact ASUS tomorrow but im not holding out much hope on a satisfactory outcome.. absolutely gutted first decent bit of kit i've bought in years and its bust in two days
thought i best warn people so they don't suffer the same fate.
Click to expand...
Click to collapse
Same for me, though put screen protector on it now, and you can't see it anymore and its works the same. Though the stress if off the glass so it wont break again, I think its a big fault of ASUS. To not fix this if a previous model had the same fault.
f700 cracked screen as well
I have the same problem as well. I have a two week old and found a crack in the screen this evening. It looks like the glass is slightly bent outward meaning it's a stress fracture and not caused by dropping the tablet op dropping something on the tablet.
It looks like this is always a problem in combination with the dock. I've found other threads here and on transformerforums dot com (can't post direct link as new member).
I wasn't aware of this problem. If I was I wouldn't have bought the dock. I really wanted to like this tablet but it's not off to a good start.
Just heard about this issue; being my first ever tablet would hate to have it happen, I feel for you
When you open it do you open from the centre? I read on another forum lifting a corner can put stress on it.
Same for me. 3 days old tab and a broken screen when i wanted to pull out the tab from the dockingstation carefully. Cracked screen from the upper left to the upper right side. Asus say it is my fault an i have to pay for repair. I hate Asus for this and i'll never ever buy a product of this company.
Any change to see picture/s of these cracks?
Sent from my LT18i using XDA Premium HD app
This is just one reason why Square trade Warranty is a really good idea... http://forum.xda-developers.com/showthread.php?t=1903575 is another.
Here is my picture. Crack is hard to see on a photo. From top left to the top right.
yeah that stinks. i honestly don't know if they would even warranty RMA that or not. I keep mine docked almost all the time for the past idk 6 months (TF201 and now TF700) and have yet to have an issue. I think some tabs are manufactured in such a way that the screen pops out a little and the closing of the dock/tab combo puts stress on the glass causing breakage. sorry to see that
Inuit said:
Here is my picture. Crack is hard to see on a photo. From top left to the top right.
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Now that sucks
I would take it back to where you got it from and have them send it back to Asus if you only had it a couple days. Paying $500 for it and it cracked in two days, that's crazy. They will just send it back to Asus.
I already sent it back to amazon.de.
They sent it back to me and told me that a broken glass is always the fault of the user. Nice customer service I sent it to Asus and same story. Broken display is always user intendet. No warranty. Nice customer service from Asus. Believe me i will never ever buy a Asus product again.
Are you in the uk? Did you purchase by credit card m if so they are equally liable along with the retailer, and in this case there seems enough reports to suggest this is a common design flaw, so take it up with them citing the significant number of reports here?
Sent from my GT-I9300 using Tapatalk 2
I hate to say this, but it is not hard to see that problem. Am sorry you have to go though this.
This is why
SENT FROM ASUS INFINITY TF700
Stay away from ASUS Products
daveharmo said:
I purchased the TF700 from amazon and recieved this Friday shipped from France was very happy with it and last night spent a few hours playing around on it whilst docked with the keyboard i then folded it up (carefully) and put it in a safe place, this Morning I opened it and shocked to see there is a crack in the top left hand corner near the ASUS logo, I have been very carefull with it and not banged it or dropped it and not been heavy handed with it . I did a search on google and seen a thread on here regarding the prime and the screen cracking whilst docked and folded up . the designs look identical so this would seem the be the same problem, Im going to contact ASUS tomorrow but im not holding out much hope on a satisfactory outcome.. absolutely gutted first decent bit of kit i've bought in years and its bust in two days
thought i best warn people so they don't suffer the same fate.
Click to expand...
Click to collapse
Same thing happened to my less than 2 month old TF700. Crack is across the screen from left to right 1/3 from the top. I just opened it one morning and the crack was there. No bumgs, no drops, the exterior was crack, bump free. Sent it to their service center and their head tech stated that it was user induced damage and even implied that my device was already opened 'coz of "scratches" in the locking mechanism. I talked to their tech and he said that all their products are quality checked and there was no way that the crack was caused by faulty assembly, and I pointed out that there was a loose bulge on the left and right side of the tablet, but he wasn't able to give me a reason. He said that he's the last word on it and it's a dead end.
I guess that's what Asus calls VIP Treatment for their customers.
for3play said:
Same thing happened to my less than 2 month old TF700. Crack is across the screen from left to right 1/3 from the top. I just opened it one morning and the crack was there. No bumgs, no drops, the exterior was crack, bump free. Sent it to their service center and their head tech stated that it was user induced damage and even implied that my device was already opened 'coz of "scratches" in the locking mechanism. I talked to their tech and he said that all their products are quality checked and there was no way that the crack was caused by faulty assembly, and I pointed out that there was a loose bulge on the left and right side of the tablet, but he wasn't able to give me a reason. He said that he's the last word on it and it's a dead end.
I guess that's what Asus calls VIP Treatment for their customers.
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Click to collapse
Wow, this is the exact opposite experience that I have had with them on this issue. I support a number of these that are used as thin client replacements for sales staff and several of them have gone through this process due to unexplainable cracks in their screen. In all 4 cases that I know of, Asus did the repair for free. Since a cracked screen is really not something that I can do anything for, I have been having them RMA the unit themselves. They have never had a problem and in most cases had it back in a couple weeks(longest was 3). I am in the US and I am pretty sure they have been sent to the Texas repair center.
I told the users when they called to explain that it has not been dropped, or banged into anything, there are no visible signs of damage other than the screen crack... and that you believe the crack might have been caused by the dock.
Sorry for the unlucky others who have been met with accusations and refusal. FYI- sometimes it helps to complain to the higher ups or maybe Gary or Tien- they have always been willing to help or at least refer me to someone who can give me more than the standard RMA treatment.
So everyone was alright with my tab. the software was a little buggy with jellybean but nothing i couldnt live with. then one night after i finished charging it i look at the charger and see the picture i am attaching. i dont know how this happened. that part always clicked when i pressed it and now it doesnt but it looks like someone dropped it. i contacted asus and i sent pictures and they are starting an RMA. but should i do it and have my tab gone for 3 weeks and maybe it wont be fixed and i might have to pay for it.i told them i was having random reboots and stuff in hopes they would replace it and send me a new one. are my dreams far fetched?
I mean it isnt that bad but its ugly and not my fault. do you think they will fix it or replace it and do you think its worth the 3 weeks without it?
That happened to my wife's tablet, I thought it was due to the loose screen in that area and then docking it. I had her send it back to Amazon at about 3 weeks old and got a new one. I told her to be more careful when docking.
This happened to my wife's tab also, just bent it back. Does not sit well with me that it is so easy to bend but even if you return it, this will likely happen again.
You cn bend it back to almost normal as long as there is no crease. If you have a hobby hammer that the head is made out of silicone, you can tap it back to perfect, just be careful not to hit the screen of hit it hard, just do small taps until your satisfied. It happens usually when docking or undocking.
You can also use the black cap that covers the charging port by placing it above the bump and press down with light pressure until it returns to its normal position. This happened to me once with my Infinity. I wasn't paying attention to where the cord was and I ended up tripping on it:\ When I had the Prime it seemed easier to bend, less firm/Sterdy vs the Infinity. Waste of time RMAing it.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
I bet they call it customer induced damage if you do... Not worth the wait.
curiousmileo said:
So everyone was alright with my tab. the software was a little buggy with jellybean but nothing i couldnt live with. then one night after i finished charging it i look at the charger and see the picture i am attaching. i dont know how this happened. that part always clicked when i pressed it and now it doesnt but it looks like someone dropped it. i contacted asus and i sent pictures and they are starting an RMA. but should i do it and have my tab gone for 3 weeks and maybe it wont be fixed and i might have to pay for it.i told them i was having random reboots and stuff in hopes they would replace it and send me a new one. are my dreams far fetched?
I mean it isnt that bad but its ugly and not my fault. do you think they will fix it or replace it and do you think its worth the 3 weeks without it?
Click to expand...
Click to collapse
You might want to delete/modify the pics that contain your complete serial #. That is something that you should keep to yourself - see the infamous ASUS device tracker thread for an example why: http://forum.xda-developers.com/showthread.php?t=1833442
curiousmileo said:
I mean it isnt that bad but its ugly and not my fault. do you think they will fix it or replace it and do you think its worth the 3 weeks without it?
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Click to collapse
I don't understand how you can say it's not your fault. It's certainly not the fault of Asus. Of course they would fix or replace it but it would be at your own cost. I don't see why Asus should cover the cost of putting it right?
Don't get me wrong, I would hate this to have happened to my tablet, but I also wouldn't expect to pass the cost on to someone else (which I believe you are implying) due to my carelessness.
Live with it, repair it yourself or pay to have it fixed for you.
Odd. My port is actually bent the OPPOSITE way haha. I just bent it back. I don't think it's worth the three weeks + your hard-earned money. :laugh:
This happened on my Prime. It is caused by pushing the power connector in at an angle and not being careful or once it is in, allowing something to rest on the connector pushing the frame up.
It is easy to fix yourself and you can push the metal back down with your finger. Best way is to get something made of rubber or softer plastic and reshape it back to normal yourself.
ive read a lot about people having the same problem as i am, but no solution in my search....
soooo my phone fell into a sink of tap water for 10 secs,
i never open my ports since magnetic charging is pretty cool,
water completely ruined the screen (texting and calls still work thanks to my moto 360)
tmo says water damage is "not covered by warranty since there is water damage" even if it was sold to me as waterproof
sony says i can send it in to be evaluated but "it'll probably be a user failure if water is found in the device even if the ports were all closed"
i dont know what to do about this situation...
and my google searches arent helping :/
id hate to pay the insurance but all signs look to point in that direction...
Man if this stuff keeps happening I can see a Class Action Lawsuit coming. This is inexcusable...
Seriously, if you market a device as waterproof, you damn well better make sure it is waterproof. First thing I did with mine when I had some time was to jump into the service menu and test the barometer. Only then did I dunk it in water on purpose for a real test.
I say give call customer support, ask for a manager and escalate.
Same thing happened to me.. Went to T-Mobile, they looked at me like I was stupid and said there's nothing they could do. So I called Sony, they said they'd put it in a machine and test the waterproofing.
Send it in last week, still waiting to hear back. Rep on the phone said there's a 14 day turn-around.. Probably more at this time of the year. though.
---------- Post added at 07:57 PM ---------- Previous post was at 07:56 PM ----------
Artood2s said:
Seriously, if you market a device as waterproof, you damn well better make sure it is waterproof. First thing I did with mine when I had some time was to jump into the service menu and test the barometer. Only then did I dunk it in water on purpose for a real test.
I say give call customer support, ask for a manager and escalate.
Click to expand...
Click to collapse
My phone also was fine with the barometer "test"
Artood2s said:
Seriously, if you market a device as waterproof, you damn well better make sure it is waterproof. First thing I did with mine when I had some time was to jump into the service menu and test the barometer. Only then did I dunk it in water on purpose for a real test.
I say give call customer support, ask for a manager and escalate.
Click to expand...
Click to collapse
i also did the barometer test when i got it, 3 days later, it fell in my soapy dishes and it was fine! i dont know why this time water leaked in
but sony has also taken my phone as with xxquicksh0txx and its going through the same thing
the catch here is they "dont replace the phone, only parts" so if there is something that cant be replaced it has to be returned to me and i have to pay the insurance
I have the same problem. I used the device in a pool and after 15 minutes the device screen went black. The touch screen still works, I see that there is movement with the unit but the screen does not show anything. In contact with assistance from Sony they asked me to send the device for a technical assistance shop. Here in Brazil said it takes up to 12 days to resolve the problem, unfortunately they only exchange defective parts.
I suppose yours is defective, technically if it happened despite all ports being closed.
Hello everyone!!! Happy new year!! I have the same problem with my phone. I wanted to take a picture underwater with my friends and the screen went black. I have submerged the phone before, but never took a picture. So I'm thinking that the seal at the camera button is the one that is faulty. Because te phone was good until I pressed the button. And every person that have had issues with the "waterproof" feature of this phone always say they have the flaps closed, and the vast majority of the problems happen after taking pictures underwater. Maybe if we all gather together we can make sony change our defective units.
I would, I just don't think we have enough water damaged phones to create a change
i got the exact same problem.
my screen is black and i can't see anything but the camera still works, i can launch it with the button and can take pics even with flash.
Maybe if we create a thread where people can post they have had problems with a Z3 not being waterproof, and asking people from different android related pages. We can do something. I think having more than 1 is enough to say this is a problem with the phone.
same sh**
My z3 wash it less than a minute in the sink it switched off I did eveverything to dry it but nothing happens when I plug it it starts to vibrate ?
Sent mine in a few weeks ago, just got an email with a tracking number saying it'll be here tomorrow...
No other email or contact from Sony in the past 2 weeks. Awesome customer service...
xxquicksh0txx said:
Sent mine in a few weeks ago, just got an email with a tracking number saying it'll be here tomorrow...
No other email or contact from Sony in the past 2 weeks. Awesome customer service...
Click to expand...
Click to collapse
Let us know how the phone goes when you receive it. Maybe water "resistance" should have been the marketing gimmick. :good:
Finally received the phone back today. There was a list of things they replaced, which I'll post later when I get home from work.
Everything looks good aside from a few things.
Some glue residue that it more visible between the screen and the housing, it's not bad and isn't very noticeable unless you're looking for it.
Looks like there's something at the bottom of the screen, I'm hoping it's some type of glue that isn't set yet and will eventually go away... If not I'll have to send it back again.
I will however be giving it a bath later tonight to be sure the waterproofing has been fixed.