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I finally got my Eee Pad from NewEgg, and I was generally pretty happy with it for the week I've had it so far. Just this morning though, I bumped into my door while holding it and the power button got swiped. Now there's a visible dent in the area around the button, and the power button itself appears to be broke. When I press it down, there's no longer the "click" that you would expect when you press the button. And of course, it no longer turns on.
Needless to say, I'm pretty irate right now. I didn't really bump into the door hard at all, and I would consider this damage to be normal wear and tear. Can anybody recommend a course of action here? Should I attempt to repair it myself, or should I just go ahead and RMA it right now? Even though NewEgg says they have a replacement only policy for the Eee Pad, the rep I talked to said if they don't have any in stock at the time the RMA is processed, it'll turn into a refund instead.
wait, so you damaged it and you want to RMA/return it?
How can you RMA for damage you caused yourself?
asincero said:
I finally got my Eee Pad from NewEgg, and I was generally pretty happy with it for the week I've had it so far. Just this morning though, I bumped into my door while holding it and the power button got swiped. Now there's a visible dent in the area around the button, and the power button itself appears to be broke. When I press it down, there's no longer the "click" that you would expect when you press the button. And of course, it no longer turns on.
Needless to say, I'm pretty irate right now. I didn't really bump into the door hard at all, and I would consider this damage to be normal wear and tear. Can anybody recommend a course of action here? Should I attempt to repair it myself, or should I just go ahead and RMA it right now? Even though NewEgg says they have a replacement only policy for the Eee Pad, the rep I talked to said if they don't have any in stock at the time the RMA is processed, it'll turn into a refund instead.
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I don't think you can get a replacement or refund from newegg...but give it a shot. Maybe your transformer is just in the "sleep mode of death" Have you tried to hold the button down for more than 10 seconds, wait a minute, then hold the power down again for 5 seconds to turn it back on?
No offence but thats not normal wear and tear, that's accidental/negligence. Not covered under any warranty, unless you took out accidental cover (insurance) when you purchased it.
You physically damaged it. I don't see why you feel entitled to a replacement.
If you have no moral issues with trying to return it or get it replaced then by all means try ans maybe you'll get one.
You're not entitled to one though and the fact that you think you are is comical.
Sent from my Nexus S using XDA Premium App
Unlucky.......feel for you......BUT it is your fault
Sent from my Transformer TF101 using XDA Premium App
@csmail, no I don't think I'm entitled to get it replaced/refunded. And I don't think it's a question of morals here. If NewEgg accepts it, then great! If not, oh well. Now if I went back to NewEgg and protested the rejection, then that would be ethically questionable. At least in my mind. I'm really at the mercy of NewEgg here. I can only cross my fingers.
I still, however, think this is normal wear and tear. It wasn't a bad brush against the door at all, and it's really something that would've happened eventually unless I babied it constantly.
Looking back to the commercial ASUS released where they had the guy out and about town with the Eee Pad, where he's in class taking notes with it, then he's outside with his friends where he callously undocks the Eee Pad to show his friends something, then he's at the coffee shop with his girlfriend playing a head-to-head video game with both of them banging away on it, and then he's at the skateboard park taking pics with it I'm now thinking "yeah right!". With that kind of treatment, his Eee Pad would be dead in a week.
Apparently, the only place this thing should be used is within the safe confines of your home held only by edges and placed softly on a pillow in a quiet secluded room when not in use. I'm not particularly rough with my gadgets. But devices such as these are meant to be *used*, not put in a glass case to be displayed. And it's supposed to double as a netbook? Yea, good luck with that.
I used a Samsung Galaxy Tab before this, and compared to the Eee Pad, that thing is built like a tank. It's still going strong.
Now with that rant out of the way, I was generally pleased with the Eee Pad. The IPS display was simply awesome. Battery life was also great. There were some software quirks, but I noticed ASUS has a FW update available which I was about to install sometime during the next few days. But I guess that's out now. If NewEgg has mercy on me, I'm on the fence on whether or not to get a replacement or wait until the new Galaxy Tabs come out.
You are trying to justify returning a damaged device by saying it would have happened anyway unless you babied it. I'm not sure about other people but I baby all my gadgets and that's why they never get damaged like this. I'm not saying it would never happen to me because accidents do happen from time to time just like it did to you, but no accidents yet (knock on wood). From a moral standpoint, if you think you can get away with it and it doesn't bother you then maybe you'll get lucky and they will accept it. But for the record, no matter how many times you tell yourself its normal wear and tear banging something up against a door... its not.
Sent from my ADR6400L using Tapatalk
I think you are on the hook for this, so your options are send it into Asus for repair or repair it yourself knowing this likely voids your warranty.
Crimton said:
You are trying to justify returning a damaged device by saying it would have happened anyway unless you babied it.
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No I don't think NewEgg should give me my money back/give me a replacement because of a damage that I think would've happened eventually. The ball is entirely in their court and I will live with whatever decision they make. It'd be stupid not to try though. There is nothing ethically questionable about this unless I was being deceitful, which I am not.
Crimton said:
I'm not sure about other people but I baby all my gadgets and that's why they never get damaged like this. I'm not saying it would never happen to me because accidents do happen from time to time just like it did to you, but no accidents yet (knock on wood).
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I guess thats where you and I differ. It wasn't like I was using my Eee Pad as a door stop while not in use or something. It was a casual bump against a soft wooden door. It wasn't even a head-on collision. It was a swipe against the door. I am on order of magnitude way rougher with my cell phone, the aforementioned Galaxy Tab, and my laptop and they are all chugging away like the day I bought them.
I guess the original point of my post was to rant about the build quality of these Eee Pads. I buy these things to be tools, not to have to show off how much money I have. I wanted to be able to throw this thing into my bag when I go on travel or out into the field like I can with my Galaxy Tab. Turns it out it's way too fragile for that. It can't even take a casual bump. People reading this thread and considering an Eee Pad may want to take notice if durability is a requirement.
asincero said:
No I don't think NewEgg should give me my money back/give me a replacement because of a damage that I think would've happened eventually. The ball is entirely in their court and I will live with whatever decision they make. It'd be stupid not to try though. There is nothing ethically questionable about this unless I was being deceitful, which I am not.
I guess thats where you and I differ. It wasn't like I was using my Eee Pad as a door stop while not in use or something. It was a casual bump against a soft wooden door. It wasn't even a head-on collision. It was a swipe against the door. I am on order of magnitude way rougher with my cell phone, the aforementioned Galaxy Tab, and my laptop and they are all chugging away like the day I bought them.
I guess the original point of my post was to rant about the build quality of these Eee Pads. I buy these things to be tools, not to have to show off how much money I have. I wanted to be able to throw this thing into my bag when I go on travel or out into the field like I can with my Galaxy Tab. Turns it out it's way too fragile for that. It can't even take a casual bump. People reading this thread and considering an Eee Pad may want to take notice if durability is a requirement.
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You should try the XOOM instead. I miss its metal housing and overall superior stability. But it doesn't have the dock, IPS screen or the very useful ASUS software. I am selling mine on eBay right now but it was a very tough decision!
asincero said:
I finally got my Eee Pad from NewEgg, and I was generally pretty happy with it for the week I've had it so far. Just this morning though, I bumped into my door while holding it and the power button got swiped. Now there's a visible dent in the area around the button, and the power button itself appears to be broke. When I press it down, there's no longer the "click" that you would expect when you press the button. And of course, it no longer turns on.
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Can I suggest that you plugin your charger to wake it up? Maybe that way you can at least still use it...
asincero said:
I finally got my Eee Pad from NewEgg, and I was generally pretty happy with it for the week I've had it so far. Just this morning though, I bumped into my door while holding it and the power button got swiped. Now there's a visible dent in the area around the button, and the power button itself appears to be broke. When I press it down, there's no longer the "click" that you would expect when you press the button. And of course, it no longer turns on.
Needless to say, I'm pretty irate right now. I didn't really bump into the door hard at all, and I would consider this damage to be normal wear and tear. Can anybody recommend a course of action here? Should I attempt to repair it myself, or should I just go ahead and RMA it right now? Even though NewEgg says they have a replacement only policy for the Eee Pad, the rep I talked to said if they don't have any in stock at the time the RMA is processed, it'll turn into a refund instead.
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Common guys, OP just wants to ask for opinions. Nothing unethical about this.
OP, if you used your AMEX when you ordered this, you can get your money back thru AMEX.
asincero said:
No I don't think NewEgg should give me my money back/give me a replacement because of a damage that I think would've happened eventually. The ball is entirely in their court and I will live with whatever decision they make. It'd be stupid not to try though. There is nothing ethically questionable about this unless I was being deceitful, which I am not.
I guess thats where you and I differ. It wasn't like I was using my Eee Pad as a door stop while not in use or something. It was a casual bump against a soft wooden door. It wasn't even a head-on collision. It was a swipe against the door. I am on order of magnitude way rougher with my cell phone, the aforementioned Galaxy Tab, and my laptop and they are all chugging away like the day I bought them.
I guess the original point of my post was to rant about the build quality of these Eee Pads. I buy these things to be tools, not to have to show off how much money I have. I wanted to be able to throw this thing into my bag when I go on travel or out into the field like I can with my Galaxy Tab. Turns it out it's way too fragile for that. It can't even take a casual bump. People reading this thread and considering an Eee Pad may want to take notice if durability is a requirement.
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Not saying you were being neglectful or anything, and yes it would be ideal for it to survive a brush with a hard surface. As I said before, if newegg takes it back, more power to you. however, just because you had a bad experience with it don't deem the build quality to be crap. I am happy with mine Having said that, as a former xoom owner I would say that the xoom would have come out of this unscathed most likely (not must because the power button is on the back either). The xoom was just a little more solid feeling, but it had it's drawbacks as well which I won't get into. In any case I hope it works out for you and you can remain a transformer owner. Also if you didn't already might I suggest purchasing the asus sleeve, it have been just enough protection to save you.
Sent from my ADR6400L using Tapatalk
junks2010 said:
Common guys, OP just wants to ask for opinions. Nothing unethical about this.
OP, if you used your AMEX when you ordered this, you can get your money back thru AMEX.
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Does purchasing through AMEX cover accidental damage?
jerrykur said:
Does purchasing through AMEX cover accidental damage?
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Yes. Unless they changed it recently.
Personally I think this thread was started by a troll since it's their second ever posting on a flame worthy subject. But for the record, Newegg is obviously not responsible for someone damaging their own device so asking them to eat $400 because someone was careless seems rather deplorable.
The answer is pay to get it fixed or fix it yourself.
As far as not being deceitful I would agree with you if you submitted an RMA request that said "Banged Device Against Door and Broke It". You did not do that because it would be declined so you lied. You're not betting on their mercy, you're betting on them being too busy to notice that you trashed it.
Anyway, I like Newegg. They have great customer service, reasonable prices and cater to the geeks among us. It's a shame when people lie and cheat to get game a system that once broken leaves us in the hands of Best Buy and Amazon.
There's a reason most of us use cases or put silicon skins on our fancy little devices when out in the wild, they are fragile. I don't see anything about the build quality of the Transformer to make me think it is more or less so true for this device.
findmike said:
Personally I think this thread was started by a troll since it's their second ever posting on a flame worthy subject. But for the record, Newegg is obviously not responsible for someone damaging their own device so asking them to eat $400 because someone was careless seems rather deplorable.
The answer is pay to get it fixed or fix it yourself.
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Well, you are certainly entitled to your opinion. But I can assure you I am not trolling.
The good news is I just managed to fix it myself just now. Turns out the bump caused the power button to get stuck. I took a dulled box cutter and pried the back lid open just a little to unstick it. Now the button clicks when pressed like it should and everything works as before.
So that this thread isn't a total waste of time, I'll just say that people need to know that this thing doesn't have the greatest of build qualities. Especially since it can convert into a netbook, the Eee Pad really needs to be more rugged. Even when in netbook mode, the buttons and so forth are still vunerable and if I treated it the same way I treat my laptop, I'd have a $400 ($550 including the dock) paper weight in no time.
findmike said:
As far as not being deceitful I would agree with you if you submitted an RMA request that said "Banged Device Against Door and Broke It". You did not do that because it would be declined so you lied. You're not betting on their mercy, you're betting on them being too busy to notice that you trashed it.
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I had to talk to a customer rep to get an RMA number for the Eee Pad. It's not my fault she didn't ask for specifics. Furthermore, I would presume they inspect the merchandise before proceeding with the RMA at which point they would
clearly be able to see the damage on the power button. How can I possibly be still at fault if they decided to still proceed with the RMA?
findmike said:
It's a shame when people lie and cheat to get game a system that once broken leaves us in the hands of Best Buy and Amazon.
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Yea, I agree. I hope you're not talking about me though because I'm not lying or cheating. They could've either given me the refund/replacement or not. I would've accepted either result.
findmike said:
There's a reason most of us use cases or put silicon skins on our fancy little devices when out in the wild, they are fragile.
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Great! Know where we can get one for the Eee Pad? I got the official $40 ASUS sleeve for it from NewEgg, but as you can probably conclude by now that didn't do squat as far as protecting anything. And not those sleeves where you have to take the tablet out of it to use it. That hurts usability if you're trying to use your tablet like a digital book or something.
To all you "moral guys". Has anyone who has posted here bought a device, rooted it, restored it then returned it?
Hi, I I tried searching for this issue but couldn't find any thread specific to my problem. In darker lighting and on dark images or video I notice some bright blotches in the left center of my screen. It's a pain watching videos with it, but does not impede use of the device. Forgive me if this is common light bleed, but I thought that was exclusive to the edge of the device. Is there any fix I can do on my own or should I try and rma?
I would personally suggest an RMA, that doesn't look right somehow...
U have heavy lightbleed on the top and bottem left side of your screen.
But those blobs in the middel should not be there.
I would suggest a RMA
Sent from my Transformer TF101 using XDA Premium App
I had those on my 16GB that I RMA'ed....now my 32GB that I got as an exchange is starting to do it as well.
Starting to regret giving Asus another chance. Never trusted their products before and with good reason......
Thanks guys I'm going to try and return it to Fry's and get the new samsung galaxy tab instead.
You're the third person I've seen with this issue in the past week which is an alarming trend to say the least.
Did it develop over time? Was it there in the beginning? Check your serial number on the box for the revision code (starts with B, EX: B5O, B4O, B6O), which is it?
Definitely RMA. It's unacceptable when there's tons of light bleed on the edges but when it's in the center that's just ****ed.
Looks like I'm too late to return, I'll have to RMA. The serial number is B4O, and I suddenly noticed it, though it's quite possible that it happened over time, I don't recall it being there when I got it.
I am having the same issue, though not as bad. I will try to post pics when I get time.
I just can't decide if a RMA is worth it.... sigh.
My Serial starts with B4O as well.
Edit: Is this actually light bleed or something else? It looks like the IPS screen was impacted before install.
I just sent one back for having a white blob in the middle of the screen about 4mm in diameter I assumed that was light bleed of some description there was plenty round the edges too..
The really worrying thing is the replacement that has just arrived, if I apply light pressure on back of tablet about two inches above asus logo it looks like something is pushing against the screen you get all those rings and what looks like a rainbow effect. I noticed it when docked and moving the screen back and forth the same effect occurs.. I never saw this on my other one, is this just cos the unit is thin and flexes or is it another badly put together tab?
I love this product, why cant it just work
Sparky32 said:
I just sent one back for having a white blob in the middle of the screen about 4mm in diameter I assumed that was light bleed of some description there was plenty round the edges too..
The really worrying thing is the replacement that has just arrived, if I apply light pressure on back of tablet about two inches above asus logo it looks like something is pushing against the screen you get all those rings and what looks like a rainbow effect. I noticed it when docked and moving the screen back and forth the same effect occurs.. I never saw this on my other one, is this just cos the unit is thin and flexes or is it another badly put together tab?
I love this product, why cant it just work
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I only notice mine at near full brightness, and with the room pitch black. They are pretty small too. I think I may just try to live with it, as it seems RMA isn't a 100% fix either. I'm afraid I'll be without it for 10-15 business days, and possibly end up with something worse!
yep mine seems to be much worse
Sparky32 said:
yep mine seems to be much worse
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That's ridiculous. I shouldn't be afraid of more problems after sending my unit in as a RMA. I think I am just going to hold off and reevaluate the issues in a few months. I'm just worried that the dust in my screen will continue to get worse and worse.
Can anyone speak for a device with a different serial? Also, should I wait and see if ASUS actually fixes it, or RMA as soon as possible? On a side note I thought for RMA they would send me another one and I'd ship this one back when I got the other one, does ASUS not do this?
Sparky32 said:
yep mine seems to be much worse
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What's your S/N prefix on the replacement?
This is how it will play out:
1. You call Asus and set up an RMA with the extremely rude customer service.
2. You pay return shipping (about $14-$20) to ship it back to them.
3. They take two weeks to wait for parts and then a week to repair and send it back to you.
4. They end up replacing the LCD and not doing a replacement for the whole unit. You get a "repair", not a "replacement".
5. If you so much as leave a single ding on the unit the service center will mark it OOW (Out of Warranty) and claim no liability for repairs because you damaged it.
At this point the light bleed is so bad you really have no choice.
Tubular said:
This is how it will play out:
1. You call Asus and set up an RMA with the extremely rude customer service.
2. You pay return shipping (about $14-$20) to ship it back to them.
3. They take two weeks to wait for parts and then a week to repair and send it back to you.
4. They end up replacing the LCD and not doing a replacement for the whole unit. You get a "repair", not a "replacement".
5. If you so much as leave a single ding on the unit the service center will mark it OOW (Out of Warranty) and claim no liability for repairs because you damaged it.
At this point the light bleed is so bad you really have no choice.
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So at this point my options are to RMA and most likely not get a fix, keep it and try to ignore the lightbleed, wait for better manufactoring/repair and then RMA, or sell it for $180 on Gazelle or maybe more on Ebay/Amazon and use that to buy the thrive or tab instead. I'm leaning towards the first and maybe the last, but I'd be paying about $750 on the last one (calculating new tablet price by adding old price and subtracting the difference.). Suggestions?
Just noticed this on my transformer. It's barely a month old! Gonna take it down to the service centre tomorrow. Ridiculous.
Thewalrus0034 said:
Thanks guys I'm going to try and return it to Fry's and get the new samsung galaxy tab instead.
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How'd this work out for ya? I was curious how the Galaxy camp was doing so been reading through the Galaxy 10.1 forums, geez I thought we had problems, lots of similar complaints over there about build quality, keyboard lag, reboots, etc and worse of all evidently alot of them have what they call Newtons Rings effect on the tab where the top glass presses against the LCD and makes water looking blotches some of them over half the screen and it changes with temperature lulz. I have seen that stuff before on anything with an Otterbox Defender case with that built in screen protector, those always do that and it's hideous I couldn't live with my tablet doing that.
I have just sent my tf101 back for the newton rings effect you describe.. Maybe galaxy tab ain't the answer either then
Sent from my GT-I9100 using XDA App
Rubbish...just got the replacement and its got the same dumb newton ring type issue, touch the screen and you get rings n blotches.. Time for a refund.. Wonder if its a bad batch
Sent from my GT-I9100 using XDA App
I've had my TF101 since launch and recently purchased a dock. Only trackpad on the dock works, none of the keys work. Tried the dock on another tf101 and it worked fine. After trying different roms and reverting to stock, came to the point where I had to send it in to Asus.
My question is, my bezel has 2 dents/knocks on the bottom corners, what are the chances Asus is going to say it's customer induced damaged and charge me for the repairs?
I remember reading a thread where someone had the same issue but I can't find it. Also I forgot to mention my light bleed had gotten worse and the rear case creaks, can I call them back up and tell them about that?
UPDATE: I just remembered that I complete forgot my 32GB microSD in the TF and it has a bunch of custom rom .zip files in it! What are the chances I get my microSD card back with my tF if they do replace the bezel?
*Sigh*
It's 50/50 about the chances that they will call it customer induced damage.
Go ahead and call them up and tell them about it.
I'll be honest. Chances are you won't get your sdcard back. There's been too many reports of people not getting their stuff back. Here's why. In order to take out the bezel, they will need to remove the microsdcard. Chances are the card will get lost because it is so small.
My condolences.
Added by edit.
On a lighter note, here's a funny story. As you may know, I modify docks to solder in a 500/750gb hard drive. One time someone sent me his dock with his sdcard inside. I promised him I'd put pictures of the mod process inside his sdcard. When I opened it up, I found 16gb of gay porn inside. Thought it was hilarious.
Note that I am not homophobic. I date guys, actually. Still think that was hilarious. Hope you didn't leave your porn collection in there LOL.
Haha, thank you, but thankfully it's a fairly new card and haven't had time to put anything on it
I had the latest version of Prime! and Revolver roms on their along with cwm and root apk's. Also had some videos of a storm that rolled through here last week and I think that's about it. But I just got the card, and for a good deal so I'll be pretty upset if I don't get it back
Side story: A couple years back I found a memory stick someone had left in the student lab, so I opened it up seeing if I could identify the owner and get it back to him/her. Well, turns out it was loaded with BEASTIALITY porn! I unplugged that thing soo quick and threw it across the lab floor, I didn't want to be caught with that **** on university computers!
update:
Just got off the phone with Asus, I added the light bleed and rear case creak to my RMA but now i'm thinking I shouldn't have. This is probably going to make the repair longer and I'm planning on heading out of town next weekend, I highly doubt it's going to get back to me in time . Also it wasn't bothering me that much before and now i'm worried it's going to get back worse then before. "If it ain't broke, don't fix it!"
Regarding the microSD, the rep said he'd have to escalate my case to get the card sent back to me asap but no guarantee. TF hasn't reached them yet, should arrive either later today or early tomorrow. fingers crossed.
With their computer components you get ~14 days to post mark the item after you setup your RMA. You may want to read the entire email for your RMA.
And generally, no, you won't get your card back unless they immediately see the dents and package it up and send it back to you. Normally, ASUS isn't too picky, but there have been horror stories about the Texas RMA facility, sorry to say. If they do claim it as user damage, then they will email you before they repair it and ask if you want it done.
Edit: for I can count to potato.
Got the delivery confirmation earlier today at noon, but the RMA status says they still haven't received it. I Know they usually take a while to update the status but i'm going to call tomorrow to check if they've mailed back my microSD card.
fone_fanatic said:
Got the delivery confirmation earlier today at noon, but the RMA status says they still haven't received it. I Know they usually take a while to update the status but i'm going to call tomorrow to check if they've mailed back my microSD card.
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The people in charge of updating your status can sometimes be pretty lazy. Last time I sent one in, confirmation said it arrived on monday, but their status said they hadn't received it until thursday. In fact, on thursday alone, it changed from not recieved to repairing to being inspected to ready to be shipped.
It's obvious they do everything and then changed the statuses all at once.
I just sent mine into the TX RMA facility and received notiifcation that the cracked screen was due to customer induced damage. I have babied that damn thing since day one and it's always been in a case when not docked in the keyboard. All this to say, if my experience is any indication, it doesn't matter what happened, they will blame it on you and you'll have to pay. Good luck, ASUS customer support is a joke.
vf171 said:
I just sent mine into the TX RMA facility and received notiifcation that the cracked screen was due to customer induced damage. I have babied that damn thing since day one and it's always been in a case when not docked in the keyboard. All this to say, if my experience is any indication, it doesn't matter what happened, they will blame it on you and you'll have to pay. Good luck, ASUS customer support is a joke.
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How did the screen crack?
My guess is cracked either closing it while docked to the keyboard or from inserting it into the dock/keyboard. Not sure which. It's never been dropped, abused, or misused that is for sure. I was told by the tech and her manager that the LCD screen never fails because of defects. It's always because of customer induced damage. That was an wesome hour-long conversation.
vf171 said:
My guess is cracked either closing it while docked to the keyboard or from inserting it into the dock/keyboard. Not sure which. It's never been dropped, abused, or misused that is for sure.
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If this is the case, then it's still customer induced damage.
I was told by the tech and her manager that the LCD screen never fails because of defects. It's always because of customer induced damage. That was an wesome hour-long conversation.
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Haha, if they said this, then it's total BS.
vf171 said:
My guess is cracked either closing it while docked to the keyboard or from inserting it into the dock/keyboard. Not sure which. It's never been dropped, abused, or misused that is for sure. I was told by the tech and her manager that the LCD screen never fails because of defects. It's always because of customer induced damage. That was an wesome hour-long conversation.
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That sucks. I had a dell streak 5" and they manufactured it by putting the digitzer on the lcd too tight. So if you'd tap normally in any of the corners it would show on the lcd as if you're pushing really hard on it. Someone on xda posted that dell had acknowledged it's their fault so a bunch of people sent theirs in for repair, but I guess they got flooded with repairs that the customer service was told the LCD was not covered. Had a fun convo with one gentleman who kept assuring me that the LCD was software and not covered by dell's hardware warranty!
In the end I just told them it was white in the corner, although the lcd was clearly damaged, sent it in and they mailed me a new one without charging me .
goodintentions said:
If this is the case, then it's still customer induced damage.
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Really? That's like saying if GM designed the tailgate on a pick up with a defect and when you closed it, using normal, proper methods and forces, if it breaks that is customer induced damage.
My point is that unless I'm doing something that is prohibited in the warranty (abuse/misues) then the damage should be covered because it obviously is a result of a defect (manufacturing, design, etc..., take your pick I don't care which). Your logic (and ASUS') suggests that ALL damage that occurs while a customer is using the device is customer induced. So the only way to avoid customer induced damage is to not use your device. Genius.
Really, I was just sharing a data point for the OP to consider since he asked if the group thought ASUS would invoke the magical and all-encompassing "Customer Induced Damage".
So no one has yet to contact me about my microSD card although someone was supposed to. Called Asus up a few moments ago and rep said he'd put the escalation on high priority.
Also the charger on my dad's tf just went out so had to do another rma for that. Why do these companies insist on using proprietary ports?
vf171 said:
Really? That's like saying if GM designed the tailgate on a pick up with a defect and when you closed it, using normal, proper methods and forces, if it breaks that is customer induced damage.
My point is that unless I'm doing something that is prohibited in the warranty (abuse/misues) then the damage should be covered because it obviously is a result of a defect (manufacturing, design, etc..., take your pick I don't care which). Your logic (and ASUS') suggests that ALL damage that occurs while a customer is using the device is customer induced. So the only way to avoid customer induced damage is to not use your device. Genius.
Really, I was just sharing a data point for the OP to consider since he asked if the group thought ASUS would invoke the magical and all-encompassing "Customer Induced Damage".
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I guess in a sense you're right. You gotta understand, though, I've worked with a couple dozen units. Never had a problem with the dock causing any kind of physical damage. I'm just having a hard time visualizing how this was done.
goodintentions said:
I guess in a sense you're right. You gotta understand, though, I've worked with a couple dozen units. Never had a problem with the dock causing any kind of physical damage. I'm just having a hard time visualizing how this was done.
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That is exactly my point! It would NEVER happen unless there was something wrong with the device or he dock.
---------- Post added at 05:48 AM ---------- Previous post was at 05:43 AM ----------
fone_fanatic said:
So no one has yet to contact me about my microSD card although someone was supposed to. Called Asus up a few moments ago and rep said he'd put the escalation on high priority.
Also the charger on my dad's tf just went out so had to do another rma for that. Why do these companies insist on using proprietary ports?
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Good luck. I just received notice that my TF shipped back today. I haven't decided if I'm going to and fix it or burn it in the backyard as I record it on my wife's iPad and upload to my new Facebook page, Asus Customer Service Sucks.
I did include all the original packaging and my wall adapter and power cord. I bet they don't make it back to me. I'd be interested to hear if your sd card makes it back.
I've had a couple folks ask to see a pic of the crack in my screen. Why can't I post directly from my phone?
I just checked the RMA status now and it finally updated from device not received to "Repairing". I guess this is a good sign as I've seen in other threads for those being charged or denied repairs had a different status.
Still no call from them regarding my microSD Said I would get a call 24-48hours from Thursday, I'll give them till afternoon today then I'll call them up and see what they have to say.
vf171 said:
I've had a couple folks ask to see a pic of the crack in my screen. Why can't I post directly from my phone?
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You can using the xda app, Sometimes uploads fail, but you can go into settings and change whether to upload the pic to xda or tapatalk's servers.
Just got my TF back and it's LOADED WITH ICS!!11!1!!!one11!!
ok, it's not... but on the bright side, my microSD card is still in it
As for the repair, the dock now works and I knew I shouldn't have said anything about the light bleed and case creak.
It does appear they put a new LCD and Digitizer, but now rather than having a couple light bleed spots that were only visible in the dark, there is now one really bright spot in the bottom left. I haven't even viewed it in the dark so don't know if there are more.
For the creak, looks like they just put something behind the case where the creak was, but now the rear case is sticking out by a few millimeters. This makes it hard to put the tablet in and out of the dock.
Also they didn't say anything or replace the dented bezel. I think i'm going to take things into my own hands and do what this guy did.
glad you got it back ,,,,, time for me to get an RMA mine will not power on so wish me luck now...
revjwb32 said:
glad you got it back ,,,,, time for me to get an RMA mine will not power on so wish me luck now...
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that sucks. Is your charger dead? Plug it into your pc overnight and see if that wakes it up.
So, I've just received my third Infinity, after having to send the first two back because of defects with the screen. The first had a large speck of dust trapped right under the centre of the screen, and the screen on the second gave everything a horrible yellow tinge.
The one I've just received has what looks like a perfect screen image wise, but there's a horrible clicking sound when I press along the right hand edge - so, it appears that this infinity also has a fault, which I know from reading these forums is fairly common.
I'm really starting to loose heart with this tablet - it's my first one, and as much as I want to love it, I'm sick of receiving defective units. If I return this one, then I'm going to be running the risk of receiving another with a dodgy screen or worse.
If I decide to keep this one, what are the chances of the clicking/unbonded screen becoming worse? Can anyone who's had this problem comment on whether the area that clicks has expanded over time, or if your screen has started to separate noticeably? Is this likely to happen?
I've bought through Amazon so I'm able to return it without any hassle, but I'm reluctant to go through the ASUS quality control lottery for a fourth time.
I would appreciate any advice or comments.
Mine is 2 months old and i had the clicking issue from the beginning but it didn't got worse and to be honest i don't even notice the clicks anymore (i guess that my brain got used to it ).
Inviato dal mio ASUS Transformer Pad TF700T con Tapatalk 2
Ok, thanks mate... hopefully it won't get any worse. I'll give it a week or two and see if mine spreads at all.
Nexus 7 has same problem
Sent from my Nexus 7 using Tapatalk 2
MisterEz said:
So, I've just received my third Infinity, after having to send the first two back because of defects with the screen. The first had a large speck of dust trapped right under the centre of the screen, and the screen on the second gave everything a horrible yellow tinge.
The one I've just received has what looks like a perfect screen image wise, but there's a horrible clicking sound when I press along the right hand edge - so, it appears that this infinity also has a fault, which I know from reading these forums is fairly common.
I'm really starting to loose heart with this tablet - it's my first one, and as much as I want to love it, I'm sick of receiving defective units. If I return this one, then I'm going to be running the risk of receiving another with a dodgy screen or worse.
If I decide to keep this one, what are the chances of the clicking/unbonded screen becoming worse? Can anyone who's had this problem comment on whether the area that clicks has expanded over time, or if your screen has started to separate noticeably? Is this likely to happen?
I've bought through Amazon so I'm able to return it without any hassle, but I'm reluctant to go through the ASUS quality control lottery for a fourth time.
I would appreciate any advice or comments.
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Send it back - that's not acceptable for a highend electronic product. You keep doin this until you get one with accaptable build quality or you buy another brand. Choice is yours. But never accept poor build quality in high end consumer electronics
Had mine for about 3 weeks and received a screen protector a couple of days ago, no problems with the screen but was worried applying the screen protector would show up any defects clickingwise. Panic over screen protector on and display is looking good.
Yeah, I think too many people here accept the fact that their unit has some fault and then just think "well, it could be worse. Be happy with what you got". No way! this should be THE high end tablet, one of the most expensive ones there are and then it has this kind of faults.
IF everybody would be same and think "well this is ok" then Asus wouldn't even learn from their mistakes. They would just keep on with the crappy QC and nothing would be fixed. Maybe they would even worsen the qc to save money and try to find out where is the line that people don't accept the product.
For me, I spend a lot of money and I want my unit be perfect out of the package. It is other issue then if I break it..
I too am having some screen issues, but I think I will have to send my unit back to ASUS completely. Most Dutch retailers only have a very short return period, and I've already had mine for 19 days. I guess I will contact the retailer and ask them what I should do. However, it is really unacceptable that you pay a high price for such a premium product and that it has issues that really should not ocur. The reason why I didn't go back to the retailer was because I didn't really notice it at first, it just got more annoying later on...
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Mine has the loose screen issue all around. But no clicking. So I'm having the same debate in my mind. I think I'm going to return and try for another one.
Sent from my PC36100 using xda app-developers app
I'm returning my 2nd TF700t tomorrow 'cause of loose screen. This time it also made the clicking sound :/
Mine has a loose screen but it's the lower left hand corner by the headphone jack, hdmi port, microphone area. You don't even need to squeeze it hard, it feels hollow in that area and it makes a crunching sound. My biggest fear is the ports there are either going to get damaged or cause a short touching the case. Amazon is sending me a replacement which I should have tomorrow.
Amazon was really gracious in taking my 201 back that I bought in May, but man, WTF, I love Tegra games so the samsung tab is out and I hate Samsung with their wishy washy update and the fact they stop supporting their legacy products fairly fast.
If this next one is trash I don't know what to do, I don't want to be banned by Amazon for returns, sucks ass.
Thanks for all the replies and comments - it seems that this loose/unbonded screen issue is more widespread than I first thought...
All those who have said that I shouldn't accept this on a premium device are, of course, correct. Although the tablet seems to work properly now, I'm worried that several months down the line the screen might start to separate or some other related problem will arise, & I'll be left to deal with Asus direct for a warranty repair. It makes far more sense to get it replaced now, so I'm just about to contact Amazon to tell them that this tablet, the third one that they have sent me, is also faulty.
Here's hoping my fourth will be fault free as it'll be the last one I get - if there's a problem with it then it'll be returned for a refund & I'll start to look at other brands of tablets to buy instead.
MisterEz said:
Thanks for all the replies and comments - it seems that this loose/unbonded screen issue is more widespread than I first thought...
All those who have said that I shouldn't accept this on a premium device are, of course, correct. Although the tablet seems to work properly now, I'm worried that several months down the line the screen might start to separate or some other related problem will arise, & I'll be left to deal with Asus direct for a warranty repair. It makes far more sense to get it replaced now, so I'm just about to contact Amazon to tell them that this tablet, the third one that they have sent me, is also faulty.
Here's hoping my fourth will be fault free as it'll be the last one I get - if there's a problem with it then it'll be returned for a refund & I'll start to look at other brands of tablets to buy instead.
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If you check out the Nexus 7 forum (also an ASUS tablet) you can gleam some interesting information about the screen separation issues. It's not as easy to take the Infinity apart, so fixes aren't readily available, but I'm sure the issues are related.
I wonder if the glass and digitizer on this tablet are stuck down by something similar to double sided foam tape.
Might be a contact film type adhesive too.
My experience with these type of sticky adhesives is that sometimes a little warmth or just over time they will adhere better.
I did have a slight clicking on the bottom of my tablet, it's not there now.
Just some thoughts.
Thats OK said:
I wonder if the glass and digitizer on this tablet are stuck down by something similar to double sided foam tape.
Might be a contact film type adhesive too.
My experience with these type of sticky adhesives is that sometimes a little warmth or just over time they will adhere better.
I did have a slight clicking on the bottom of my tablet, it's not there now.
Just some thoughts.
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From the ASUS Nexus 7 forums I understand that the loose screen/screen separation may be due to adhesion issues that can be somewhat or completely solved by gentle heat followed by light, consistent pressure. Someone did try that with his Infinity with limited results but I think his frame may not have fit properly as well. The crunching sound some have reported may be due to a really crunchy type of tape used to hold down the battery, if there's any excess flex that causes the screen/digitizer to touch the tape. There was also a screen lift/light bleed issue caused by over-tightened screws in the frame holding the motherboard, etc together. That was user fixable, by just loosening the screws and making sure that they were all fairly evenly tightened. That also really helped with the light bleed issues too.
I received my replacement from Amazon, this one is all good, it even has the cooler color screen I like compared to original, sweet!
I have just sent back my second tablet to amazon after receiving the first one with nearly jammed in buttons and a clicking screen. The second one I got had a little clicking to start and then got progressively worse until I chose to return it. Amazon emailed me and said that they are just going to refund me my money instead of sending out another one with probably similar problems... don't really know what to do now... any other good tablets coming out? Haha
Sent from my Galaxy Nexus using xda app-developers app
The way these tablets are held together is via a longer L shaped plastic edge on the faceplate that mates top edge first to a the ledge built into the backshell. Once inserted under the shell at the top edge the rest of the screen can lay down into the rest of the backshell. There are smaller L shaped clips up and down the outsides which click into place via finger pressure. The bottom edge is secured by two metal slide locks which mount the front to the back much like an old style door chain where the round part fits into a large hole and then slides into a narrower opening to latch it into place.
The point of this post? if the sides or top seem loose you can probably click them together with finger pressure. if the bottom is loose the latch got locked without the round part in place. for this you should return if you have warranty left. If it crunches they probably broke an L shaped clip while assembling.
I received my 2nd Infinity today and I immediately noticed the screen on the bottom left hand corner is above the frame and the rest of the bottom part of the screen flexes when I hold it normally. I'm sending it back. I'll give the Infinity one more chance and hope I get a good one. If not, I'll have to look at other options. At some point enough is enough.
My advice for anyone that has build quality issues with their Infinity is to return it. That is a lot of money to spend to keep a tablet that could break down the line. I wouldn't take any chances, but that's just me.
Seriously though, does anyone know of any other top end tabs coming out soon? I'm tired of dealing with sh*t quality
Sent from my Galaxy Nexus using xda app-developers app
Hello,
I've bought my infinity two weeks ago and when I unpacked it I had noticed that on the bottom left side of the panel the screen is popping out a little bit, something like screen flex.
Yesterday, I've noticed that the left side of the panel has a flex as well.
I am really annoyed by this, since OK, I've paid a lot of money for this and now I might have to send it for a repair.
I've talked with the asus support in Greece, and the guy told me to submit a form that he would send me via email and a courier would get it from my house and it would be sent to Czech Republic for service and it would be delivered to me in a maximum of ten days.
Should I send it?
Is it really a big problem? (in example, will the whole panel pop out eventually :silly: )
I though of keeping it for some time and if it gets worse, then sending it..
What do you think?
Thank you for your time,
Sorry for the big post..
did you bu it from a store, or online? if from online, send it back to the company and have them send you another. this might be quicker than sending to ASUS.
I bought it from a store in Greece..I called them and they referred me to Asus support in Greece..
Is this screen flexing a big problem or I can leave with it?
pspuser007 said:
I bought it from a store in Greece..I called them and they referred me to Asus support in Greece..
Is this screen flexing a big problem or I can leave with it?
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i dont see they the store cant exchange it. especially if you have the receipt.
im not sure if its a big problem, but i wouldnt want a device that has defects like that.
timrock said:
i dont see they the store cant exchange it. especially if you have the receipt.
im not sure if its a big problem, but i wouldnt want a device that has defects like that.
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They won't
I might keep it for a while..I've stopped noticing it too much..The thing is, if it's something normal that did occur from the manufacturing process then I'm OK with it. I just don't want to end up holding the tablet at one hand and its screen at the other
pspuser007 said:
They won't
I might keep it for a while..I've stopped noticing it too much..The thing is, if it's something normal that did occur from the manufacturing process then I'm OK with it. I just don't want to end up holding the tablet at one hand and its screen at the other
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From what I've read this is very normal for the Infinity. A lot of people have had similar problems with screen flex or even screen separation. Unfortunately most of them when the receive a replacement, the replacement is either the exact same problem or is even worse. So there is definitely something with the Gorilla Glass and their manufacturing process causing this that they haven't ironed out yet.
From what I've read if it's minor then it shouldn't be too big a problem (some people have the Gorilla Glass almost peeling off). I just got mine and notice the screen sticks up slightly above one of the dock connection points on mine, but knowing the problems others have had I'll use mine for a few days to see if it's worth returning.
So while you can certainly return if you want, considering what you paid it's understandable. But just know that the replacement you get is likely to have at least the same problem, and might actually be worse then the one you sent in. Another somewhat common problem is light bleed, which I think I have on mine also.
bobby2478 said:
From what I've read this is very normal for the Infinity. A lot of people have had similar problems with screen flex or even screen separation. Unfortunately most of them when the receive a replacement, the replacement is either the exact same problem or is even worse. So there is definitely something with the Gorilla Glass and their manufacturing process causing this that they haven't ironed out yet.
From what I've read if it's minor then it shouldn't be too big a problem (some people have the Gorilla Glass almost peeling off). I just got mine and notice the screen sticks up slightly above one of the dock connection points on mine, but knowing the problems others have had I'll use mine for a few days to see if it's worth returning.
So while you can certainly return if you want, considering what you paid it's understandable. But just know that the replacement you get is likely to have at least the same problem, and might actually be worse then the one you sent in. Another somewhat common problem is light bleed, which I think I have on mine also.
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I've noticed the same across the bottom in mine. It appears exactly where the docking latched are located. I'm no longer going to leave the dock attached. I'll hook it when I really need it then remove and put it aside. I'd say the dock is putting too much strain on the glass. The docking hinge on mine is VERY tight to flip;p open and closed as well