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Wifi never stays on and when it turns off on its own the 4G or 2G is also DEAD NO CONNECTION!
Only way to get data back on is to turn off the phone! Anyone else having this issue? If you do what are you going to do, stay with it? Have you found a fix?
I have tried everything and nothing works. Could it be because of the ROOT? Hard reset does nothing accept waste your time.
Exchange it. I have no problem keeping any connection, rooted or unrooted.
Did you skip the initial setup? Skipping it has been found to cause a lot of connection problems. Or are you restoring Titanium backups? Restoring old Wi-Fi settings also seems to mess up Wi-Fi. Try factory resetting (not hard resetting) and not skipping initial setup.
JasjarMan said:
Wifi never stays on and when it turns off on its own the 4G or 2G is also DEAD NO CONNECTION!
Only way to get data back on is to turn off the phone! Anyone else having this issue? If you do what are you going to do, stay with it? Have you found a fix?
I have tried everything and nothing works. Could it be because of the ROOT? Hard reset does nothing accept waste your time.
Click to expand...
Click to collapse
Did you adjust your Wi-Fi sleep policy?
try a factory reset? crying about the phone is not going to fix it... be a little more proactive and then come cry about it online to everyone
JHaste said:
try a factory reset? crying about the phone is not going to fix it... be a little more proactive and then come cry about it online to everyone
Click to expand...
Click to collapse
Agreed. Lol
smashpunks said:
Agreed. Lol
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Click to collapse
WHAT, the words "TRIED EVERYTHING", "HARD RESET DOES NOTHING" didn't cut it for you guys as "proactive??"
Did everything everyone mentioned here and MORE. What has fixed it SO FAR is 2 things.
1- switched wifi sleep policy to TURN OFF WHEN SCREEN IS OFF. Which I don't like but it works because once the wifi router is of range the 4g data connection kicks in! Before it stayed dead when set to NEVER TURN OFF.
2. App called WIFI KEEP ALIVE in the market. WORKS GREAT!
Caps lock makes us like you more...
Sent from my LG-P999
Bad unit maybe.
Mine holds connections perfectly.
JHaste said:
try a factory reset? crying about the phone is not going to fix it... be a little more proactive and then come cry about it online to everyone
Click to expand...
Click to collapse
A simple return would have worked so painlessly.
We're allllll still under the 14 days...
Absolutely no issues with my phone.
Just return the phone if you're having issues with it. Caps locking won't help you solve your problem. Returning the phone and asking for an exchange is easy as counting from 1-100. , it's just an isolated case.
I am also having connectivity issues. I fully understand, Here is my post.
I will give it some time, before I call it quits.
I have noticed when using Reader it will say "No Connection Retry" at the bottom if I scroll really quickly. It also does it a few times when I start up Pocket Legends.
iunlock said:
A simple return would have worked so painlessly.
We're allllll still under the 14 days...
Absolutely no issues with my phone.
Click to expand...
Click to collapse
When you say 14 days...thats how long you have to return it? Where did you buy yours? Where I'm at there are no T-Mobile stores. The only place to buy is Radio Shack...and Wal-Mart but I purchased mine at Radio Shack. They told me 30 days..is this true? BTW...I'm having no issues other than keeping 4G where at my house so I just switched in network settings to WCDMA Only when I'm at home and I keep 4G. I don't have Wi-Fi though so I haven't checked it yet...I tether my Evo and now my G2X for my internet for my computer.
samson_420 said:
I am also having connectivity issues. I fully understand, Here is my post.
I will give it some time, before I call it quits.
Click to expand...
Click to collapse
I have opposite (minor) problem.
When I turn WiFi off - it keeps on trying to come back on. No issue but waste of battery. It connects almost immediately when it is close to my router.
dj75728 said:
Did you skip the initial setup? Skipping it has been found to cause a lot of connection problems. Or are you restoring Titanium backups? Restoring old Wi-Fi settings also seems to mess up Wi-Fi. Try factory resetting (not hard resetting) and not skipping initial setup.
Click to expand...
Click to collapse
yeah i've seen ppl do that, i only did that once, then from then on i just restore missing apps only and only back up user apps. i love Titanium backup, went from my SGS vibrant to the G2x, minimal setup...root..busybox...titanium..done..
JasjarMan said:
WHAT, the words "TRIED EVERYTHING", "HARD RESET DOES NOTHING" didn't cut it for you guys as "proactive??"
Click to expand...
Click to collapse
Having an attitude like this really isn't going to get people to want to help you... you act like it's our job to fix your phone and help you.. using caps is basically yelling at us... so yeah, I dont know too many that would be willing to help after being yelled at like its our fault..
I rebuilt my phone for the third time today because I was getting force closes on the browser. I moved some stuff to SD memory so it wasn't the phone's fault. I noticed that the first time I turned Wi-Fi on that Wi-Fi calling automatically enabled itself. When it's on, all native data connections are disabled. You might want to look at the state of your Wi-Fi Calling app. With Wi-Fi calling running, the settings menu allows you to set it to "Wi-Fi Only." That was the default setting on my G2 so I'd suggest making sure that's what's selected.
There is a fix for this.
http://forum.xda-developers.com/showthread.php?t=1046854
Remember to remove My Account app. Don't let it run in background.
JasjarMan said:
Wifi never stays on and when it turns off on its own the 4G or 2G is also DEAD NO CONNECTION!
Only way to get data back on is to turn off the phone! Anyone else having this issue? If you do what are you going to do, stay with it? Have you found a fix?
I have tried everything and nothing works. Could it be because of the ROOT? Hard reset does nothing accept waste your time.
Click to expand...
Click to collapse
You said you've tried everything (meaning everything on your phone). Have you tried resetting your router? Issues like this tend to happen when:
1) There is spotty wi-fi connection
2) The router has run out of IP addresses to lease to devices
3) Wi-fi calling has been enabled and is not disabling automatically when it should (therefore leaving cellular data disabled)
4) There is a genuine hardware problem with your phone
That is what I can deduce (and I assume what most people will come to conclude) from the information you've given. Hope this helps.
Hey,
So I got my infuse a little while ago, and immediately unlocked it, entered the correct Telus APN's, but I'm still not getting 3G data.? I do have full bars, and can place calls and send texts, but no 3G data.
Please help guys!
Any ideas?
UPDATE. Nevermind, going back into the APN settings, it seems as though there wasn't an APN? lol, even though I already entered and saved it..
oh well, all is well.
how did you fix this issue?
Hi,
How did you fix it? I just got an unlocked samsung infuse and I have same problem, I can make calls and sms but data is not working, only through wifi.
DS1495 said:
UPDATE. Nevermind, going back into the APN settings, it seems as though there wasn't an APN? lol, even though I already entered and saved it..
oh well, all is well.
Click to expand...
Click to collapse
When I came to India on vacation, I had the same problem. I unlocked properly and I was making calls/sending SMS fine but no data as you said. I'm not sure which of the following steps made it work but here's what I did:
1) Tried adding the APN settings in Android Settings. However this never seemed to 'stick' since after saving, I'd never see the profile.
2) Downloaded an app called "APN Manager" from the Android Market. Added a new APN entry, selected it and quit out of the app.
3) Called Vodafone customer service and they send they were sending APN setting to my phone again.
After a couple reboots, it miraculously started working.
Best of luck (because that plays a major role lol)
DS1495 said:
Hey,
So I got my infuse a little while ago, and immediately unlocked it, entered the correct Telus APN's, but I'm still not getting 3G data.? I do have full bars, and can place calls and send texts, but no 3G data.
Please help guys!
Any ideas?
Click to expand...
Click to collapse
Are you able to get 4G while on Telus? I've always had the 3G icon up top with typical 3G speeds. I want to see that icon say '4G'
Is that even possible?
Can we please keep questions in the Q & A section? That's what it's for. I apologize in advance OP, this isn't completely directed toward you. Just the crap ton of people I've seen doing it lately. But glad you found a solution!
Kevinr678 said:
Can we please keep questions in the Q & A section? That's what it's for. I apologize in advance OP, this isn't completely directed toward you. Just the crap ton of people I've seen doing it lately. But glad you found a solution!
Click to expand...
Click to collapse
Just a heads up... this was before we had a Q&A section. So yeah according to the time frame he was in the right place.
Sent from Optimus-Prime's Samsung Infuse
Optimus-Prime said:
Just a heads up... this was before we had a Q&A section. So yeah according to the time frame he was in the right place.
Sent from Optimus-Prime's Samsung Infuse
Click to expand...
Click to collapse
Oh wow. I didn't even notice the time frame. Geez this is old, haha.
Hey all. I've gotten good responses here before so I figured I'd come back.
Right, well, I've had a Moto G for not too long now, so I was surprised when I woke up this morning and there were huge latency issues on the screen. About a 3/4 of a second delay. It was working perfectly the other day, and I'm confused. My phone has never had root access and still doesn't. The strangest things I've noticed when using a screen tester app is that only when one finger is down is there latency. Two to five fingers is as fast as it should be.
And also, the soft buttons are working fine, the ones down the bottom.
So if anyone can tell me what's wrong, or perhaps what I should do to correct this phone killing problem, I would be thrilled.
(PS. I've noticed a dead pixel at the top right of my scree. Perhaps they are related issues?
Thanks again for any or all help! ^^
-Aro
Have you factory reset the phone yet?
ATRIXXIRTA said:
Have you factory reset the phone yet?
Click to expand...
Click to collapse
Mmm... Let me just backup my phone first, I have a lot of highly valued info on it.
I've don soft resets and such, but yeah, I'll factory reset it now.
Arobynn said:
Mmm... Let me just backup my phone first, I have a lot of highly valued info on it.
I've don soft resets and such, but yeah, I'll factory reset it now.
Click to expand...
Click to collapse
Its always a good place to start. Could just be some background app data causing havoc.
hmmm...
Mmkay, I reset the phone, and nothing changed. Still getting the latency, even just from moving around the home screen.
Any other suggestions?
Arobynn said:
Mmkay, I reset the phone, and nothing changed. Still getting the latency, even just from moving around the home screen.
Any other suggestions?
Click to expand...
Click to collapse
That sounds like it could be a hardware issue then. There wont be any software changes you can make to fix it if a factory reset didn't help.
You may have to warranty the thing.
Is it through a carrier or did you just buy it outright?
Oh man I'm really sorry about this, not replying. I fixed it with factory reset but keeping my SIM in the machine.
Thank you xD
Bought the Z3 on 11/11/14, was working fin until the 13. Text messages will say "sending" and I will not be able to receive any messages. Was on the phone with T-Mobile tech support for over 2 hours troubleshooting, no luck. Went back to the store, got a new sim card, and exchanged for a new phone, working fine until the next day (today).
This is my second z3, used multiple sim cards, did factory reset, nothing works text messages still will not receive or send. Salesman told me I can switch phones to anything else. What should I do?
Extremely disappointed in Sony. I believe this is a phone error as I had a Galaxy S3 with tmobile since 2012 with no issues.
I haven't had any problems with mine from T-Mobile. Does it work on WiFi calling? I really don't think it's the phone..
xxquicksh0txx said:
I haven't had any problems with mine from T-Mobile. Does it work on WiFi calling? I really don't think it's the phone..
Click to expand...
Click to collapse
right, and the tech support rep said no issues have been reported with sony. I don't understand what the problem is then? I created a ticket with t-mobile engineering, hopefully that resolves the problem. If not, I'm jumping back to the S3
Strange... I've never experienced anything like this on any of my phone. (When I have service)
Phone calls work?
xxquicksh0txx said:
Strange... I've never experienced anything like this on any of my phone. (When I have service)
Phone calls work?
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Click to collapse
phone calls and data work fine. just text/picture messaged are extremely delayed, or non functional.
could any of my downloaded apps be corrupting the sms service?
I didn't even get a chance to root yet...
qais9 said:
phone calls and data work fine. just text/picture messaged are extremely delayed, or non functional.
could any of my downloaded apps be corrupting the sms service?
I didn't even get a chance to root yet...
Click to expand...
Click to collapse
I'm not sure how an app could corrupt anything... Especially without root.
Do you still have the S3? Pop your sim in and try and text.
xxquicksh0txx said:
I'm not sure how an app could corrupt anything... Especially without root.
Do you still have the S3? Pop your sim in and try and text.
Click to expand...
Click to collapse
can't do that....z3 has nano sim, s3 has micro sim. I actually do not have a phone with nano sim besides the z3
qais9 said:
can't do that....z3 has nano sim, s3 has micro sim. I actually do not have a phone with nano sim besides the z3
Click to expand...
Click to collapse
Ahh.. My bad.
Short of factory resetting, which you already did, I have no clue.
Messaging is your default app right?
xxquicksh0txx said:
Ahh.. My bad.
Short of factory resetting, which you already did, I have no clue.
Messaging is your default app right?
Click to expand...
Click to collapse
yes, but the problem continued on hangouts. I was just on the phone with tmobile tech, and she sent me a picture message, and it took over 30 minutes to receive. I sent a message to myself at 9am cst, and still haven't received.
It happens to me every once and a while, it happen yesterday but all I do is a soft reset.. Then it's sends the text..
If I had to guess it might be a fluke thing or maybe something to do with having stamina mode on but since I get incredible battery ? results it worth the hassle ..
Also I have done a factory reset and use the new Sim that came with the phone ..But it still happens ,I know it does because I get the did not send Error message ..
But for me personally it happens like maybe once or twice a week ..
Hey no phone is perfect but this Phone is so close to it with,whatever shortcomings it might have..
Sent from my D6616 using XDA Free mobile app
alf11211 said:
It happens to me every once and a while, it happen yesterday but all I do is a soft reset.. Then it's sends the text..
If I had to guess it might be a fluke thing or maybe something to do with having stamina mode on but since I get incredible battery ? results it worth the hassle ..
Also I have done a factory reset and use the new Sim that came with the phone ..But it still happens ,I know it does because I get the did not send Error message ..
But for me personally it happens like maybe once or twice a week ..
Hey no phone is perfect but this Phone is so close to it with,whatever shortcomings it might have..
Sent from my D6616 using XDA Free mobile app
Click to expand...
Click to collapse
I never get the "send error" message, and I do not have stamina mode on. This is an amazing phone, no doubt about it, but I may be experiencing a bad batch or something.
This is not an intermittent issue, it is constant and never ending. My 2 Z3's have been far from perfect, and cannot handle the simple task of sending sms. Also the phone has rebooted by itself a couple times already. Sadly, I'll have to return it or wait for the tmobile engineering decision.
What apps do you have installed? My phone has rebooted/froze/force closed at all.
xxquicksh0txx said:
What apps do you have installed? My phone has rebooted/froze/force closed at all.
Click to expand...
Click to collapse
about 40 random ones from the store. actually, I tried to take a picture from the messaging app and it froze. I think the messaging failure is corrupting other processes on the phone, it gets really hot
qais9 said:
about 40 random ones from the store. actually, I tried to take a picture from the messaging app and it froze. I think the messaging failure is corrupting other processes on the phone, it gets really hot
Click to expand...
Click to collapse
If it's getting hot there must be an app stuck trying to do something, check and see what app(s) are using a lot of the battery, GSam works pretty well. Then uninstall/disable it
Me too
I've got the same issue, every so often my phone fails to send a text. It happens at least twice a day. First I thought it was Hangouts, so I disabled the SMS setting on it, and used the stock app, but it's doing the same thing. Sometimes I will retry three or four times with no success. I'm usually able to resend after waiting a few minutes.
I'm not on wifi, I don't use wifi calling. I have great signal strength, and mobile data is working, so I'm not sure why my messages won't send...
I'd also like to note, I came from a Nexus 4, NEVER had an issue with texts not going through... so I really don't think it's T-Mobile...
xxquicksh0txx said:
If it's getting hot there must be an app stuck trying to do something, check and see what app(s) are using a lot of the battery, GSam works pretty well. Then uninstall/disable it
Click to expand...
Click to collapse
good point. had that app installed on my s3, just haven't downloaded it yet due to all the resetting. will download now and see the problem. do you think the tmobile ticket will do anything? Just called the salesman and he said it will do nothing, come and return the phone or swap to something else.
aguillen89 said:
I've got the same issue, every so often my phone fails to send a text. It happens at least twice a day. First I thought it was Hangouts, so I disabled the SMS setting on it, and used the stock app, but it's doing the same thing. Sometimes I will retry three or four times with no success. I'm usually able to resend after waiting a few minutes.
I'm not on wifi, I don't use wifi calling. I have great signal strength, and mobile data is working, so I'm not sure why my messages won't send...
I'd also like to note, I came from a Nexus 4, NEVER had an issue with texts not going through... so I really don't think it's T-Mobile...
Click to expand...
Click to collapse
Yes same exact problem. It must be something weird on the phone that we need to configure. Maybe tmobile can adjust on their end. Yourr the only one in the USA to agree with me and this problem with the z3.
qais9 said:
good point. had that app installed on my s3, just haven't downloaded it yet due to all the resetting. will download now and see the problem. do you think the tmobile ticket will do anything? Just called the salesman and he said it will do nothing, come and return the phone or swap to something else.
Click to expand...
Click to collapse
No clue, I've never dealt with T-Mobile support. Although my general consensus with carrier stores, is that the employee's are generally brain dead and just trying to get their commission on device/plan sales. (Does not apply to all of them) Most just have no idea what they are selling.
However, you definitely have an app doing something in the background. The only time my phone gets hot is while charging and using it, or doing something that stresses the processor. (4K Video/Games...etc.)
xxquicksh0txx said:
No clue, I've never dealt with T-Mobile support. Although my general consensus with carrier stores, is that the employee's are generally brain dead and just trying to get their commission on device/plan sales. (Does not apply to all of them) Most just have no idea what they are selling.
However, you definitely have an app doing something in the background. The only time my phone gets hot is while charging and using it, or doing something that stresses the processor. (4K Video/Games...etc.)
Click to expand...
Click to collapse
I'll keep that in mind. Can't download apps now! Lol! Just tried to download the gsam app via network and via wifi and it just stays stuck. I'm done, there's no way this phone will last 2 years like the s3
qais9 said:
I'll keep that in mind. Can't download apps now! Lol! Just tried to download the gsam app via network and via wifi and it just stays stuck. I'm done, there's no way this phone will last 2 years like the s3
Click to expand...
Click to collapse
Just read in that other thread about voLTE, have you tried disabling it?
xxquicksh0txx said:
Just read in that other thread about voLTE, have you tried disabling it?
Click to expand...
Click to collapse
yes, that was the first thing i did. i appreciate you helping btw
I'm using the International version of the flat S7 on T-Mobile. I've been having this problem for about 2 months now although now it's happening much more frequently. I contacted T-Mobile about my problem, they went over some stuff in the sim card. Such as updating something, checking my area for interruptions, running a diagnostics on my phone. They said everything was fine. Although the problem kept continuing. They sent me a new sim card free of charge in hope of fixing my device. Even then that didn't help, my calls and texts still randomly do not come through. There are times it does and times it doesn't at all. Now I'm wondering if I have a faulty device? Is there any more options I could do to fix this problem?
Tried a factory reset?
Hi, I have tried S7 dialer app (SecContactsProvider.apk & SecContacts_M.apk - deodexed) for my samsung device (J2 2016), It worked fine but suddenly it stopped posting missed call notifications in call log and elsewhere. It becomes very difficult to track who called since there are no traces of caller. Really looking for fix for this.
Thanks.
*Detection* said:
Tried a factory reset?
Click to expand...
Click to collapse
No I haven't but I'll try it.
AplexApple said:
No I haven't but I'll try it.
Click to expand...
Click to collapse
Didn't seem to work sadly... Anymore solutions?
Return the phone
*Detection* said:
Return the phone
Click to expand...
Click to collapse
So I'd be something to do with my phone then?...