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Hi guys, I am having a strange problem with my nexus 5, or I should say my Wife's Nexus 5. Right what is happening is that when my wife's phone is connected to a WiFi network it does not receive calls. My phone is identical and has no problems at all. The phone has been back to where we bought it from for repair twice and they finally gave us a brand new phone. After getting home and restoring my wife's phone it has the same problem. Both phones are stock and updated to 4.4.4 . I have checked the settings and as far as I can see they are identical. If I reboot the phone it will ring with WiFi on but after a couple of minutes the problem returns.
Now I would guess that an app is causing the problem but I have tried uninstalling and re installing most of her apps but still can't solve this. I have spent ages on the phone to our provider (T-Mobile UK) tried my sim in her phone but still have the same problem. Is there any type of diagnostic software or app I can run to try and pin point the problem?
The phone has been factory reset but still got the same problem! Bearing in mind the phone is brand new and has the same problem as the old one its got to be an app hasn't it, but how to work out which one
Thanks in advance
Sent from my Nexus 7 using XDA Free mobile app
Nexus04 said:
Hi guys, I am having a strange problem with my nexus 5, or I should say my Wife's Nexus 5. Right what is happening is that when my wife's phone is connected to a WiFi network it does not receive calls. My phone is identical and has no problems at all. The phone has been back to where we bought it from for repair twice and they finally gave us a brand new phone. After getting home and restoring my wife's phone it has the same problem. Both phones are stock and updated to 4.4.4 . I have checked the settings and as far as I can see they are identical. If I reboot the phone it will ring with WiFi on but after a couple of minutes the problem returns.
Now I would guess that an app is causing the problem but I have tried uninstalling and re installing most of her apps but still can't solve this. I have spent ages on the phone to our provider (T-Mobile UK) tried my sim in her phone but still have the same problem. Is there any type of diagnostic software or app I can run to try and pin point the problem?
The phone has been factory reset but still got the same problem! Bearing in mind the phone is brand new and has the same problem as the old one its got to be an app hasn't it, but how to work out which one
Thanks in advance
Sent from my Nexus 7 using XDA Free mobile app
Click to expand...
Click to collapse
im having a similar problem. i cant make or receive calls and my bars drop to 0 when i try too. i did notice it might have something to do with wifi for mine as well. i didnt have any issue like this until i recently flashed stock 4.4.4. i was told to see if my radios were updated
fergdizzle9090 said:
im having a similar problem. i cant make or receive calls and my bars drop to 0 when i try too. i did notice it might have something to do with wifi for mine as well. i didnt have any issue like this until i recently flashed stock 4.4.4. i was told to see if my radios were updated
Click to expand...
Click to collapse
Well after an evening of uninstalling and re-installing apps and resetting it seems to have cured itself. I am sure it was something to do with the recent system update, as the problem only started recently. The phone is just over 6 months old and we have had no problems until this. Still fingers crossed it seems ok now.
Nexus04 said:
Well after an evening of uninstalling and re-installing apps and resetting it seems to have cured itself. I am sure it was something to do with the recent system update, as the problem only started recently. The phone is just over 6 months old and we have had no problems until this. Still fingers crossed it seems ok now.
Click to expand...
Click to collapse
Hi, i'm having the same problem!! When on wifi sometimes calls get through but most of the time it blocks them, I also thought it had to be something about an app but i even booted the phone into safemode which disables all 3rd party apps and the issue was still there. Where you being able to narrow it down to something in particular??
EDIT: Nevermind, i think i found a thread with the solution.
soumian said:
Hi, i'm having the same problem!! When on wifi sometimes calls get through but most of the time it blocks them, I also thought it had to be something about an app but i even booted the phone into safemode which disables all 3rd party apps and the issue was still there. Where you being able to narrow it down to something in particular??
EDIT: Nevermind, i think i found a thread with the solution.
Click to expand...
Click to collapse
I should have updated ages ago, the problem was in fact being caused by the sim card. Dont know why it suddenly started playing up but it coincided with the software update to 4.4.4 But my phone was identical and had no problem and my wifes did. Compared to hers my sim was relatively new we eventually ordered a replacement sim and there has been no problem since
Sorry I could not be any more help
Bought the Z3 on 11/11/14, was working fin until the 13. Text messages will say "sending" and I will not be able to receive any messages. Was on the phone with T-Mobile tech support for over 2 hours troubleshooting, no luck. Went back to the store, got a new sim card, and exchanged for a new phone, working fine until the next day (today).
This is my second z3, used multiple sim cards, did factory reset, nothing works text messages still will not receive or send. Salesman told me I can switch phones to anything else. What should I do?
Extremely disappointed in Sony. I believe this is a phone error as I had a Galaxy S3 with tmobile since 2012 with no issues.
I haven't had any problems with mine from T-Mobile. Does it work on WiFi calling? I really don't think it's the phone..
xxquicksh0txx said:
I haven't had any problems with mine from T-Mobile. Does it work on WiFi calling? I really don't think it's the phone..
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Click to collapse
right, and the tech support rep said no issues have been reported with sony. I don't understand what the problem is then? I created a ticket with t-mobile engineering, hopefully that resolves the problem. If not, I'm jumping back to the S3
Strange... I've never experienced anything like this on any of my phone. (When I have service)
Phone calls work?
xxquicksh0txx said:
Strange... I've never experienced anything like this on any of my phone. (When I have service)
Phone calls work?
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Click to collapse
phone calls and data work fine. just text/picture messaged are extremely delayed, or non functional.
could any of my downloaded apps be corrupting the sms service?
I didn't even get a chance to root yet...
qais9 said:
phone calls and data work fine. just text/picture messaged are extremely delayed, or non functional.
could any of my downloaded apps be corrupting the sms service?
I didn't even get a chance to root yet...
Click to expand...
Click to collapse
I'm not sure how an app could corrupt anything... Especially without root.
Do you still have the S3? Pop your sim in and try and text.
xxquicksh0txx said:
I'm not sure how an app could corrupt anything... Especially without root.
Do you still have the S3? Pop your sim in and try and text.
Click to expand...
Click to collapse
can't do that....z3 has nano sim, s3 has micro sim. I actually do not have a phone with nano sim besides the z3
qais9 said:
can't do that....z3 has nano sim, s3 has micro sim. I actually do not have a phone with nano sim besides the z3
Click to expand...
Click to collapse
Ahh.. My bad.
Short of factory resetting, which you already did, I have no clue.
Messaging is your default app right?
xxquicksh0txx said:
Ahh.. My bad.
Short of factory resetting, which you already did, I have no clue.
Messaging is your default app right?
Click to expand...
Click to collapse
yes, but the problem continued on hangouts. I was just on the phone with tmobile tech, and she sent me a picture message, and it took over 30 minutes to receive. I sent a message to myself at 9am cst, and still haven't received.
It happens to me every once and a while, it happen yesterday but all I do is a soft reset.. Then it's sends the text..
If I had to guess it might be a fluke thing or maybe something to do with having stamina mode on but since I get incredible battery ? results it worth the hassle ..
Also I have done a factory reset and use the new Sim that came with the phone ..But it still happens ,I know it does because I get the did not send Error message ..
But for me personally it happens like maybe once or twice a week ..
Hey no phone is perfect but this Phone is so close to it with,whatever shortcomings it might have..
Sent from my D6616 using XDA Free mobile app
alf11211 said:
It happens to me every once and a while, it happen yesterday but all I do is a soft reset.. Then it's sends the text..
If I had to guess it might be a fluke thing or maybe something to do with having stamina mode on but since I get incredible battery ? results it worth the hassle ..
Also I have done a factory reset and use the new Sim that came with the phone ..But it still happens ,I know it does because I get the did not send Error message ..
But for me personally it happens like maybe once or twice a week ..
Hey no phone is perfect but this Phone is so close to it with,whatever shortcomings it might have..
Sent from my D6616 using XDA Free mobile app
Click to expand...
Click to collapse
I never get the "send error" message, and I do not have stamina mode on. This is an amazing phone, no doubt about it, but I may be experiencing a bad batch or something.
This is not an intermittent issue, it is constant and never ending. My 2 Z3's have been far from perfect, and cannot handle the simple task of sending sms. Also the phone has rebooted by itself a couple times already. Sadly, I'll have to return it or wait for the tmobile engineering decision.
What apps do you have installed? My phone has rebooted/froze/force closed at all.
xxquicksh0txx said:
What apps do you have installed? My phone has rebooted/froze/force closed at all.
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Click to collapse
about 40 random ones from the store. actually, I tried to take a picture from the messaging app and it froze. I think the messaging failure is corrupting other processes on the phone, it gets really hot
qais9 said:
about 40 random ones from the store. actually, I tried to take a picture from the messaging app and it froze. I think the messaging failure is corrupting other processes on the phone, it gets really hot
Click to expand...
Click to collapse
If it's getting hot there must be an app stuck trying to do something, check and see what app(s) are using a lot of the battery, GSam works pretty well. Then uninstall/disable it
Me too
I've got the same issue, every so often my phone fails to send a text. It happens at least twice a day. First I thought it was Hangouts, so I disabled the SMS setting on it, and used the stock app, but it's doing the same thing. Sometimes I will retry three or four times with no success. I'm usually able to resend after waiting a few minutes.
I'm not on wifi, I don't use wifi calling. I have great signal strength, and mobile data is working, so I'm not sure why my messages won't send...
I'd also like to note, I came from a Nexus 4, NEVER had an issue with texts not going through... so I really don't think it's T-Mobile...
xxquicksh0txx said:
If it's getting hot there must be an app stuck trying to do something, check and see what app(s) are using a lot of the battery, GSam works pretty well. Then uninstall/disable it
Click to expand...
Click to collapse
good point. had that app installed on my s3, just haven't downloaded it yet due to all the resetting. will download now and see the problem. do you think the tmobile ticket will do anything? Just called the salesman and he said it will do nothing, come and return the phone or swap to something else.
aguillen89 said:
I've got the same issue, every so often my phone fails to send a text. It happens at least twice a day. First I thought it was Hangouts, so I disabled the SMS setting on it, and used the stock app, but it's doing the same thing. Sometimes I will retry three or four times with no success. I'm usually able to resend after waiting a few minutes.
I'm not on wifi, I don't use wifi calling. I have great signal strength, and mobile data is working, so I'm not sure why my messages won't send...
I'd also like to note, I came from a Nexus 4, NEVER had an issue with texts not going through... so I really don't think it's T-Mobile...
Click to expand...
Click to collapse
Yes same exact problem. It must be something weird on the phone that we need to configure. Maybe tmobile can adjust on their end. Yourr the only one in the USA to agree with me and this problem with the z3.
qais9 said:
good point. had that app installed on my s3, just haven't downloaded it yet due to all the resetting. will download now and see the problem. do you think the tmobile ticket will do anything? Just called the salesman and he said it will do nothing, come and return the phone or swap to something else.
Click to expand...
Click to collapse
No clue, I've never dealt with T-Mobile support. Although my general consensus with carrier stores, is that the employee's are generally brain dead and just trying to get their commission on device/plan sales. (Does not apply to all of them) Most just have no idea what they are selling.
However, you definitely have an app doing something in the background. The only time my phone gets hot is while charging and using it, or doing something that stresses the processor. (4K Video/Games...etc.)
xxquicksh0txx said:
No clue, I've never dealt with T-Mobile support. Although my general consensus with carrier stores, is that the employee's are generally brain dead and just trying to get their commission on device/plan sales. (Does not apply to all of them) Most just have no idea what they are selling.
However, you definitely have an app doing something in the background. The only time my phone gets hot is while charging and using it, or doing something that stresses the processor. (4K Video/Games...etc.)
Click to expand...
Click to collapse
I'll keep that in mind. Can't download apps now! Lol! Just tried to download the gsam app via network and via wifi and it just stays stuck. I'm done, there's no way this phone will last 2 years like the s3
qais9 said:
I'll keep that in mind. Can't download apps now! Lol! Just tried to download the gsam app via network and via wifi and it just stays stuck. I'm done, there's no way this phone will last 2 years like the s3
Click to expand...
Click to collapse
Just read in that other thread about voLTE, have you tried disabling it?
xxquicksh0txx said:
Just read in that other thread about voLTE, have you tried disabling it?
Click to expand...
Click to collapse
yes, that was the first thing i did. i appreciate you helping btw
Hello, ever since the 4.4.4 update the phone sometimes answers itself. I have checked the settings and even did a factory rest, also its never been rooted. Verizon users are also reporting the same issue and not having any luck even with device replacements. I would have thought with lollipop that it would of gone away but that is not the case. Who else is having this same problem? Sending in the phone doesn't look like its going to help.
https://community.sprint.com/baw/message/935560
https://community.verizonwireless.com/thread/839307
http://forums.androidcentral.com/sa...e-incoming-calls-answering-automatically.html
same here
Joey SR said:
Hello, ever since the 4.4.4 update the phone sometimes answers itself. I have checked the settings and even did a factory rest, also its never been rooted. Verizon users are also reporting the same issue and not having any luck even with device replacements. I would have thought with lollipop that it would of gone away but that is not the case. Who else is having this same problem? Sending in the phone doesn't look like it
Click to expand...
Click to collapse
Yeah I am having the same issue. I will be inches away from the phone, not even holding the phone, and it answers. Since 5.0, when it answers on its own, there will be no one on the line. I call that person back, and the phone will still be ringing or vibrating on my phone
I forgot i posted this. Actually got rid of the phone and moved to the note4 as well as the other s5 on my plan. I had exhausted all options and seemed to get no where.
Joey SR said:
I forgot i posted this. Actually got rid of the phone and moved to the note4 as well as the other s5 on my plan. I had exhausted all options and seemed to get no where.
Click to expand...
Click to collapse
Did you have the "air answer" feature enable?
VandyCWG said:
Did you have the "air answer" feature enable?
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Click to collapse
Nope. Went over all of that on both devices.
*Called sprint
*Sprint store
*called samsung
*samsung booth in bestbuy
None of them could figure it out
My friend and his wife have trouble with their S6 phone, they both bought phone at the same store and they both can't answer call very often, it's like phone screen for answering is frozen, that circle that you need to pull for answering is not responding, anyone have some similar issues like that and maybe some fix for that ?
anyone ?
Thermaltake868 said:
anyone ?
Click to expand...
Click to collapse
Have never had any call issues. Carry out a factory reset, If that doesn't work then reinstall firmware.
sofir786 said:
Have never had any call issues. Carry out a factory reset, If that doesn't work then reinstall firmware.
Click to expand...
Click to collapse
Strange thing is how on two phone same thing is happening.
Thermaltake868 said:
Strange thing is how on two phone same thing is happening.
Click to expand...
Click to collapse
Could be network related issues possibly, do they both use the same network sim?
sofir786 said:
Could be network related issues possibly, do they both use the same network sim?
Click to expand...
Click to collapse
No they are not. I doubt it's network related because their kids have S6 or S7 I think and they don't have that problem.
Boot into safe mode (Turn it off, then while holding volume down button turn it on again.)
Once in safe mode, try calling it again. If the issue is not there anymore then you'll know its a third party app thats causing it. But if the problem persist, try do a factory reset.
Sent from my SM-G920F using XDA-Developers mobile app
So for the past week I have been using gboard and android messages to be able to send gifs, bitmoji, etc. All of a sudden for no reason I can't receive any MMS at all using any other message app than HTC messages. Has anyone else seen this? I have tried textra, verizon message+, etc. Once I uninstall the other apps i can get the messages again, but only with the HTC app.
Known problem with android.
https://textra.uservoice.com/knowle...-mms-timeouts-no-mobile-data-mms-send-failing
Again..
So the link above is for android 7.0... I have fixed the 7.0 problem in the past and did the whole new Sim activated on a newer vzw phone and had HD voice ect added and restarted my u11 with factor my reset. Fixed my mms issue for 6months until recently. Textra and any other app that isn't htc, fails to recieve mms. I have another u11 on 7.0 and it's not being used (long story) and put my sim in it and tested. Still no mms.
I did change my plan around the time the problem has started to occur again. Today I'm takin both u11s in and seeing if I can get mms to work by activating a new Sim. I'm frustrated cause I dont like htc sms app.
Anyone else having problems? Maybe the Sim card is just a bandaid?
vicsvx said:
So the link above is for android 7.0... I have fixed the 7.0 problem in the past and did the whole new Sim activated on a newer vzw phone and had HD voice ect added and restarted my u11 with factor my reset. Fixed my mms issue for 6months until recently. Textra and any other app that isn't htc, fails to recieve mms. I have another u11 on 7.0 and it's not being used (long story) and put my sim in it and tested. Still no mms.
I did change my plan around the time the problem has started to occur again. Today I'm takin both u11s in and seeing if I can get mms to work by activating a new Sim. I'm frustrated cause I dont like htc sms app.
Anyone else having problems? Maybe the Sim card is just a bandaid?
Click to expand...
Click to collapse
Do you have a stock rom back up ? If so back up your current rom and data then restore the stock rom back up then boot it and let it update apps then reboot to recovery and save your updated stock rom to a new back up then restore your back up that you were originally using and it should text fine. I said to update apps and do another stock back up so you have a new updated back up for future fixes. I have had to do this a couple times but its usually after flashing things like I did through magisk I did the viper4android and it broke texting and data but doing this always seems to be a fix for me and others. Its not permanent fix but it will get your texts and data working again until you flash something again.
DirtydAmbrose said:
Do you have a stock rom back up ? If so back up your current rom and data then restore the stock rom back up then boot it and let it update apps then reboot to recovery and save your updated stock rom to a new back up then restore your back up that you were originally using and it should text fine. I said to update apps and do another stock back up so you have a new updated back up for future fixes. I have had to do this a couple times but its usually after flashing things like I did through magisk I did the viper4android and it broke texting and data but doing this always seems to be a fix for me and others. Its not permanent fix but it will get your texts and data working again until you flash something again.
Click to expand...
Click to collapse
My u11 is a virgin. I haven't done mods to it. As for all the backups, I really just got lost lol Idk how create a new back up
vicsvx said:
My u11 is a virgin. I haven't done mods to it. As for all the backups, I really just got lost lol Idk how create a new back up
Click to expand...
Click to collapse
Try doing a factory reset if that does not work run the newest stock RUU.
DirtydAmbrose said:
Try doing a factory reset if that does not work run the newest stock RUU.
Click to expand...
Click to collapse
OK, I'll give that a whirl tomorrow... Hopefully that'll work. I've been using message+ as of late and I hate it. Htc is worse lol I miss textra much
vicsvx said:
OK, I'll give that a whirl tomorrow... Hopefully that'll work. I've been using message+ as of late and I hate it. Htc is worse lol I miss textra much
Click to expand...
Click to collapse
That is kind of odd as usually people on stock rom do not have these problems its usually just the people unlocked and on custom roms and flash any mod and the problem rears its ugly head but doing the fix I listed is usually a fix or RUU worse case and your fixed.
DirtydAmbrose said:
That is kind of odd as usually people on stock rom do not have these problems its usually just the people unlocked and on custom roms and flash any mod and the problem rears its ugly head but doing the fix I listed is usually a fix or RUU worse case and your fixed.
Click to expand...
Click to collapse
Ya, it happened randomly. I haven't done any mods to this Phone cause it works fine for me the way it is. It'll it was a vzw branded phone then I would put a custom ROM... Hate bloatware. If anything, I might tinker to get bands 2&4...Maybe.
But I'll try a factory reset tomorrow after work... So assuming I should remove sim before hand?
vicsvx said:
Ya, it happened randomly. I haven't done any mods to this Phone cause it works fine for me the way it is. It'll it was a vzw branded phone then I would put a custom ROM... Hate bloatware. If anything, I might tinker to get bands 2&4...Maybe.
But I'll try a factory reset tomorrow after work... So assuming I should remove sim before hand?
Click to expand...
Click to collapse
If you remember to yeah I would as the one guy listed to but who knows if it works it works. I try to remember to because if you can help doing that its worth a try.
I"am working great without any bands mod.
DirtydAmbrose said:
If you remember to yeah I would as the one guy listed to but who knows if it works it works. I try to remember to because if you can help doing that its worth a try.
I"am working great without any bands mod.
Click to expand...
Click to collapse
Ya I'll pull it just to be safe. And ya I haven't had problems with band 13...everu now and again I'll lose signal randomly bit it picks up after a few minutes. Internet is real sluggish tho in a big crowd... More then my m8 tho. Posting a SC video won't take untill congestion goes down. Dk if that's normal but it's livable
DirtydAmbrose
I did a factory reset... It didn't work. Everything is up to date, running O, latest patch, and texta. Both message+ messages wrk. Guess RUU Is next? Dk wth happend but I miss textra
Anyone figure it out
vicsvx said:
Anyone figure it out
Click to expand...
Click to collapse
Try allowing access to background data and turn off power saving.
I checked to see if what you suggested was in those settings.... They are and yet I still am unable to 3rd party apps. Even message+ gets pics if I'm using wifi. It's really annoying
shivadow said:
Try allowing access to background data and turn off power saving.
Click to expand...
Click to collapse
I actually have the same problem with my HTC U11 that's on Verizon services. I posted a new thread about before I seen this one. My problems started a week or so ago. I was using Android Messages at the time this stopped working. I have put my SIM card in 3 other phones with the same result. I then put my wife's SIM card in my HTC and was able to receive picture messages on the HTC using her number. So that said to me it's not a phone issue but my SIM card. I got a new one today and activated it using my G5. I was able to get picture messages on the G5 put the new card in my HTC and it was a no go. It's weird that her card would receive mms messages on my phone but my old card or new one won't. And now that I've put the new one in my HTC I can no longer get picture messages on my G5. I also noticed that on the G5 settings i was no longer able to turn on video calling. It said that service was not turned on and needed to be enabled on my plan. My wife still uses her G5 and it will let her turn on video calling. It's almost as if this problem is attached to my phone number and something fishy is going on with Verizon. Seems weird my new card worked in my G5 then lost that ability after putting my card in the HTC.
vicsvx said:
I checked to see if what you suggested was in those settings.... They are and yet I still am unable to 3rd party apps. Even message+ gets pics if I'm using wifi. It's really annoying
Click to expand...
Click to collapse
I tried that and it didn't work for me. Only the stock app works for MMS.
Ya, only stock app works properly. Message+ works right only on wifi. Surprised that there's not more ppl commenting on this or found a fix
shivadow said:
Try allowing access to background data and turn off power saving.
Click to expand...
Click to collapse
ckupsco said:
I tried that and it didn't work for me. Only the stock app works for MMS.
Click to expand...
Click to collapse
vicsvx said:
Ya, only stock app works properly. Message+ works right only on wifi. Surprised that there's not more ppl commenting on this or found a fix
Click to expand...
Click to collapse
It would be nice to use android messages again and have gif and bitmoji access.
Yup sam problem with me. Wish I could use textra again
travle said:
I actually have the same problem with my HTC U11 that's on Verizon services. I posted a new thread about before I seen this one. My problems started a week or so ago. I was using Android Messages at the time this stopped working. I have put my SIM card in 3 other phones with the same result. I then put my wife's SIM card in my HTC and was able to receive picture messages on the HTC using her number. So that said to me it's not a phone issue but my SIM card. I got a new one today and activated it using my G5. I was able to get picture messages on the G5 put the new card in my HTC and it was a no go. It's weird that her card would receive mms messages on my phone but my old card or new one won't. And now that I've put the new one in my HTC I can no longer get picture messages on my G5. I also noticed that on the G5 settings i was no longer able to turn on video calling. It said that service was not turned on and needed to be enabled on my plan. My wife still uses her G5 and it will let her turn on video calling. It's almost as if this problem is attached to my phone number and something fishy is going on with Verizon. Seems weird my new card worked in my G5 then lost that ability after putting my card in the HTC.
Click to expand...
Click to collapse