My friend and his wife have trouble with their S6 phone, they both bought phone at the same store and they both can't answer call very often, it's like phone screen for answering is frozen, that circle that you need to pull for answering is not responding, anyone have some similar issues like that and maybe some fix for that ?
anyone ?
Thermaltake868 said:
anyone ?
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Have never had any call issues. Carry out a factory reset, If that doesn't work then reinstall firmware.
sofir786 said:
Have never had any call issues. Carry out a factory reset, If that doesn't work then reinstall firmware.
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Strange thing is how on two phone same thing is happening.
Thermaltake868 said:
Strange thing is how on two phone same thing is happening.
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Could be network related issues possibly, do they both use the same network sim?
sofir786 said:
Could be network related issues possibly, do they both use the same network sim?
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No they are not. I doubt it's network related because their kids have S6 or S7 I think and they don't have that problem.
Boot into safe mode (Turn it off, then while holding volume down button turn it on again.)
Once in safe mode, try calling it again. If the issue is not there anymore then you'll know its a third party app thats causing it. But if the problem persist, try do a factory reset.
Sent from my SM-G920F using XDA-Developers mobile app
Related
Hi experts,
I have downloaded the OTA from Verizon. Please find the attached picture of my Phone, to know the Technical information
MY Problem :
When, I'm not using my Phone, even though, I'm at home and I have WiFi at home, My phone is disconnecting from the WiFi and using the Cll 4G LTE Signal, after I lock my phone screen.
This is the 3rd month in a row, I'm paying insane charges for the Data. Did anyone found a solution for the problem??
Thank You.
Any one facing a similar problem???
qzmpal said:
Any one facing a similar problem???
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Sorry. I can't even think of what would cause this. The only thing I can suggest is try a factory reset. Don't restore any apps. see if it happens. If it does then odin stock 4.3, and try again.
Just bought Galaxy S6 yesterday... woked fine until 3 hrs later it jus seems to reboot randomly....like maybe once an hour ...or twice ,,...even 3x's ....woke up this morning my phone was off.... can someone help...I am a medical courier and dependent on my phone to work at all times no problem....to deliver patients medications at any given time.....I cant be at work trying to update my work deliveries on my phone if it keeps resetting...Not what I expected from Samsung's Galaxyyy s6
any helpful info would be appreciated thanks.
Factory reset the device. If that doesn't help, your device is probably faulty and you should return it.
djhectik707 said:
Just bought Galaxy S6 yesterday... woked fine until 3 hrs later it jus seems to reboot randomly....like maybe once an hour ...or twice ,,...even 3x's ....woke up this morning my phone was off.... can someone help...I am a medical courier and dependent on my phone to work at all times no problem....to deliver patients medications at any given time.....I cant be at work trying to update my work deliveries on my phone if it keeps resetting...Not what I expected from Samsung's Galaxyyy s6
any helpful info would be appreciated thanks.
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just like the one before me said....do a factory reset..because i have been using the device for 3 weeks and no reboots at all...
I'm jus gonna return
Went to store this morning did factory reset...and still does it ...so I'm jus gonna return it .I don't have time for this....thank u for the advice...
Its a wifi issue, there are a lot of people with your problem, try FXR en WiFi Fix. It Doesn t work for me but maybe you are more lucky.
??
Sodry to sound like a newbie but can u explain
djhectik707 said:
Sodry to sound like a newbie but can u explain
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I just Know that is an issue related with wifi, but I am a noob here too. Sorry.
random rebbots here too
Benruk said:
I just Know that is an issue related with wifi, but I am a noob here too. Sorry.
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no this one is a different problem, it rebots without wifi on , i tried everything but nothing helped me
here is a link that recorded
https://www.youtube.com/watch?v=IsOAGhZvq84
phone freeze and than reboots , no root no installed apps exept viber , to me its a factory problem, but since i doesnt have any warranty,becouse i live in Balkans and my phone is with europe warranty im waiting for 5.1.1 rom to see if that helps
fisunik said:
no this one is a different problem, it rebots without wifi on , i tried everything but nothing helped me
here is a link that recorded
https://www.youtube.com/watch?v=IsOAGhZvq84
phone freeze and than reboots , no root no installed apps exept viber , to me its a factory problem, but since i doesnt have any warranty,becouse i live in Balkans and my phone is with europe warranty im waiting for 5.1.1 rom to see if that helps
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You should try a hard reset and never turn wifi on. I have random reboots and freezes too (even with wifi off) and that solved to me.
Benruk said:
You should try a hard reset and never turn wifi on. I have random reboots and freezes too (even with wifi off) and that solved to me.
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So i should hard reset and no wifi. And than the phone works
fisunik said:
So i should hard reset and no wifi. And than the phone works
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Yes, it works for me. [emoji1]
Benruk said:
Yes, it works for me. [emoji1]
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So you are using internet only with 3g no wifi at all
fisunik said:
So you are using internet only with 3g no wifi at all
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Yes, now i am waiting to try with the next update. I hope will be fixed soon.
Benruk said:
Yes, now i am waiting to try with the next update. I hope will be fixed soon.
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Thanks you my pal. Ill try tomorrow in the morning hope that my reboots stop.because i wanted to brake my new s6 into peaces.it mad me nervous
fisunik said:
Thanks you my pal. Ill try tomorrow in the morning hope that my reboots stop.because i wanted to brake my new s6 into peaces.it mad me nervous
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Let us know what happens... I'm getting terrible signal and I've had several soft reboots... SM-G920I
I have already returned twice and this one has the same bad signal problem and now it's been rebooting itself..... Missing my Galaxy S5 real bad now
Benruk said:
I just Know that is an issue related with wifi, but I am a noob here too. Sorry.
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Kjc99 said:
Let us know what happens... I'm getting terrible signal and I've had several soft reboots... SM-G920I
I have already returned twice and this one has the same bad signal problem and now it's been rebooting itself..... Missing my Galaxy S5 real bad now
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with wifi turned off same problem nothing happened, phone rebbots during searching the web, during talking, same sh*t,
after hard reset during changing language it reboots 2 times, so with my ugly phone there is no problem with wifi but its a problem with cpu or ram vs rom.
fisunik said:
with wifi turned off same problem nothing happened, phone rebbots during searching the web, during talking, same sh*t,
after hard reset during changing language it reboots 2 times, so with my ugly phone there is no problem with wifi but its a problem with cpu or ram vs rom.
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Are you on the latest firmware for your region? What about cell signal? Did you install any apps after reset? I'm still trying to figure this phone out... I've been with Samsung 4ever and really want this phone to work right! But might have to cut my losses and go back to my S5
Benruk said:
Its a wifi issue, there are a lot of people with your problem, try FXR en WiFi Fix. It Doesn t work for me but maybe you are more lucky.
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I don't think it's a Wi-Fi issues becuz I am facing the same exact problem, and I'm getting a replacement device too. Becuz it happens even when Wi-Fi is turned off. I think it has to do with the phone can't handle heavy loads when it's doing alot of multitasking the ram management is horrible real bad.
timnyce said:
I don't think it's a Wi-Fi issues becuz I am facing the same exact problem, and I'm getting a replacement device too. Becuz it happens even when Wi-Fi is turned off. I think it has to do with the phone can't handle heavy loads when it's doing alot of multitasking the ram management is horrible real bad.
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yap triend no programs just stock, no account no wifi but same sh1t, it does same reboots
fisunik said:
yap triend no programs just stock, no account no wifi but same sh1t, it does same reboots
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Yea it's just Samsung fault that's all. The only reason I am returning mines though is becuz I rooted it and tripped Knox and now they have came out with a method to root without tripping Knox lol so I am going to get a different one with Knox back to 0x0 but as for the random reboots only Samsung can fix that issue with a software update and don't hold your beath. Because only some devices are getting update which is so stupid.
First off I would like to say I love the phone EXCEPT for these two major problems. First one....I will pull the phone out of my pocket and it will have put itself into airplane mode. It will cut the bluetoooth on and sometimes cut the location off. I have had it where the screen is on when I pull it out of my pocket and sometimes it will still be locked and this happens. Today it cut the flashlight on and the screen was still locked. I use a pin code for my lock screen. Second and the major one is dropped calls. I have probably made 13 calls and 7 have dropped. On one of them it dropped 3 times on the same person. Sometimes when I pull the phone away from my face after a dropped call or a successful call, the notification bar will be pulled down. Its like the proximity sensor isn't working. I use cricket and have had none of these problems on my S6. I guess when I get time tomorrow I'm going to factory reset but I was just wondering if anyone else was having these problems? Maybe I got a dud.
Maybe your issue is related to mine.
Press the top left of your phone, right next to the power button, a bit hard. Does it make it go on/off? If so, maybe the force when it's in your pants is causing it to turn on and do random functions.
Sent from my 6045I using XDA Free mobile app
hatcyl said:
Maybe your issue is related to mine.
Press the top left of your phone, right next to the power button, a bit hard. Does it make it go on/off? If so, maybe the force when it's in your pants is causing it to turn on and do random functions.
Sent from my 6045I using XDA Free mobile app
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I will try that but still doesn't explain the dropped calls but thanks for the info.
alnova1 said:
I will try that but still doesn't explain the dropped calls but thanks for the info.
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Did you try? What happened?
Sent from my 6045I using XDA Free mobile app
hatcyl said:
Did you try? What happened?
Sent from my 6045I using XDA Free mobile app
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Yes and it didn't make it come on or off. Going to try a factory rest.
Well, did the reset work??
igotroot said:
Well, did the reset work??
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I haven't had time yet. I'm going to try it possible tonight or tomorrow morning when I have more time.
Just did a factory reset. I will find out in the next couple of days if it worked. Will post results. Hope it does. Like it as much as my S6.....except the camera. The camera isn't bad but the S6 is great.
does the factory reset default back to the original out of box software or does it default to the latest version?
igotroot said:
does the factory reset default back to the original out of box software or does it default to the latest version?
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It's going to reset to the last ROM that was installed on the phone. Once you update the phone you can't go back. Well you can but you need a custom recovery and the original ROM to flash.
I did the factory reset and seemed to help my problem. No pocket weirdness and calls seem to be fine. Will give it a few more days and post results.
Dropped call
I agree with your second issues: dropped calls.
Even i'm facing the same issue. More than 10 calls were dropped in a day, did factory reset - worked fine for 2-3 days and same issues appeared.
it seems to me something with signal issues.
One of the post in another thread points out the signal issues with the phone.
guru_bhai said:
I agree with your second issues: dropped calls.
Even i'm facing the same issue. More than 10 calls were dropped in a day, did factory reset - worked fine for 2-3 days and same issues appeared.
it seems to me something with signal issues.
One of the post in another thread points out the signal issues with the phone.
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I'm not having any dropped calls so far but the dialer is still a bit weird. No random airplane mode or anything else while in my pocket though.
alnova1 said:
I'm not having any dropped calls so far but the dialer is still a bit weird. No random airplane mode or anything else while in my pocket though.
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im running cricket but i havent noticed any droppped calls or maybe its just i dont talk much lol oh btw some text messages take a bit to send
Not sure if it makes a difference but I use Nova Launcher as my launcher and Rocketdialer as my dialer....and I'm getting normal behavior. The signal is slightly weaker than my nexus 4 was giving me in wcdma mode but that's the only quirk I've noticed.
I'm using the International version of the flat S7 on T-Mobile. I've been having this problem for about 2 months now although now it's happening much more frequently. I contacted T-Mobile about my problem, they went over some stuff in the sim card. Such as updating something, checking my area for interruptions, running a diagnostics on my phone. They said everything was fine. Although the problem kept continuing. They sent me a new sim card free of charge in hope of fixing my device. Even then that didn't help, my calls and texts still randomly do not come through. There are times it does and times it doesn't at all. Now I'm wondering if I have a faulty device? Is there any more options I could do to fix this problem?
Tried a factory reset?
Hi, I have tried S7 dialer app (SecContactsProvider.apk & SecContacts_M.apk - deodexed) for my samsung device (J2 2016), It worked fine but suddenly it stopped posting missed call notifications in call log and elsewhere. It becomes very difficult to track who called since there are no traces of caller. Really looking for fix for this.
Thanks.
*Detection* said:
Tried a factory reset?
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No I haven't but I'll try it.
AplexApple said:
No I haven't but I'll try it.
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Didn't seem to work sadly... Anymore solutions?
Return the phone
*Detection* said:
Return the phone
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So I'd be something to do with my phone then?...
I updated to one ui 3.1 using the German rom on sammobile and it is good but I'm having terrible trouble with the home screen. The inside home screen keeps taking the settings from the outside home screen and vice versa so I get a lot of squashed up icons on the cover screen and a few spaced out icons on the inner screen. Very annoying. I've tried good lock to fix it but no luck.
Is it a known problem or only bad luck? Have you tried device rom reset?
guybrush2099 said:
Is it a known problem or only bad luck? Have you tried device rom reset?
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I've not read anything about it being a problem. .might need to hard reset...
guybrush2099 said:
Is it a known problem or only bad luck? Have you tried device rom reset?
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I accidentally resolved this by setting up a work profile. Everything then magically went back to normal behaviour. Hope it helps someone.
AMoosa said:
I accidentally resolved this by setting up a work profile. Everything then magically went back to normal behaviour. Hope it helps someone.
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What do you mean by a work profile?? Could you please explain more?
I was actually experiencing what you described as well but I would also get the one UI home app to start crashing over and over sometimes.
I had done everything I had known to do including a factory reset. Just ended up getting a replacement phone through samsung care+ after many frustrating days.