Well guys/gals my Note 3 screen has decided to delaminate itself 2 weeks after the warranty ended. It started out as a couple small lines and is gradually getting worse and worse adding new lines often.
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I'm only two weeks past my one year warranty period so I decided to email Samsung about it. I described the exact issue with a photo and sent it off last night. I got a reply back this morning, not even 12hrs later on a weekend with what was almost an automated response back. The person or robot on the other end didn't read or understand my issue and responded back with a typical copy and paste customer response. I provided the picture you see below and they replied...
Thank you for contacting Samsung Customer Care.
I see that there is a dot on the screen and you would like to fix the issue.
I am sorry to know about and I do understand your concern.
If you are using any screen protector, please remove it and check for the results.
In case if the issue persists, it need to be examined with the authorized service technician.
Click to expand...
Click to collapse
They then go on about if it's under warranty do this and if not do that when their form asks for a purchase date and they know if it's still warrantied. Is it so hard to actually get in touch with someone who cares more than simply creating another statistic.
I'm sad that my phone self destructed and I'm sad that Samsung customer service stinks.
Delaminate? Maybe I'm reading the photo wrong but it looks like some deep scratches to me.
No scratches, the digitizer is delaminating from the glass.
opensourcefan said:
No scratches, the digitizer is delaminating from the glass.
Click to expand...
Click to collapse
And what proves that?
It was shown to a Samsung service tech... same issue as this one - http://forum.xda-developers.com/galaxy-s3/help/problem-screen-t2231143 and it's almost that long now.
But hey, thanks for the moral support, it's been great defending my post. I'm already in the dumps so I thought posting here and making it worse would be a good idea.
Defensive much?
Pagnell said:
Defensive much?
Click to expand...
Click to collapse
It's sad that you can't see why I am.
opensourcefan said:
It's sad that you can't see why I am.
Click to expand...
Click to collapse
Not really. It's not as if anyone suggested you were lying.
Anyway, I'm unsure where you got the idea that you're two weeks past your warranty period, Samsung phones come with a 24 month warranty, and as the Note 3 was only released 13 months ago, you're pretty much guaranteed to have this fixed by them if what you're suggesting is the fault is true. They can only do so much with a photo, you need to send the handset to them.
Pagnell said:
Not really. It's not as if anyone suggested you were lying.
Anyway, I'm unsure where you got the idea that you're two weeks past your warranty period, Samsung phones come with a 24 month warranty, and as the Note 3 was only released 13 months ago, you're pretty much guaranteed to have this fixed by them if what you're suggesting is the fault is true. They can only do so much with a photo, you need to send the handset to them.
Click to expand...
Click to collapse
That's just for us, because the EU enforces the 24 months warranty period to protect customers.
He's from Canada, and they only get 12 months.
Christ, that must be annoying.
Here's what it looks like today. Correct on only 12 months warranty but the service fella that I spoke with may help me out. Going to see him tomorrow, fingers crossed.
I can confirm this problem, cause a friend of me have the same problem on his Note 3.
Have you tried turning it off and on again?
Sorry couldnt resist..same thing happened to my s3 exactly 2 years after purchase, its like the gel filler underneath the glass starts to breakdown, then air gets in and the real problems begin. Quite scary really. You can replace the digitizer and glass but they are never the same again.
Sent from my SM-N9005 using XDA Free mobile app
Lol
It has been quite the interesting ordeal. I watched it go from a tiny thing to what you see in the last pic. Seems as though it changes every few hours or so.
Would screen protectors and the such help prevent bthis problem? Or is it something that is naturally bound to happen to the device?
Fideon said:
Would screen protectors and the such help prevent bthis problem? Or is it something that is naturally bound to happen to the device?
Click to expand...
Click to collapse
Negative, this is an internal issue and as such cannot be helped by exterior cosmetic protection. If this starts to happen you're pretty much fu*ked as far as saving or preventing it goes. Best thing to do is send it back to Samsung or if your warranty is up, repair it through 3rd party.
NocturnalDroid said:
Negative, this is an internal issue and as such cannot be helped by exterior cosmetic protection. If this starts to happen you're pretty much fu*ked as far as saving or preventing it goes. Best thing to do is send it back to Samsung or if your warranty is up, repair it through 3rd party.
Click to expand...
Click to collapse
Well s**t. I know that this is an internal issue but do we know if there's anything that accelerates this process or that increases the chances of this happening? Better yet, do we know about ways to delay it better yet to prevent it? I want my phone to last somewhat longer than 2 years!
Fideon said:
Well s**t. I know that this is an internal issue but do we know if there's anything that accelerates this process or that increases the chances of this happening? Better yet, do we know about ways to delay it better yet to prevent it? I want my phone to last somewhat longer than 2 years!
Click to expand...
Click to collapse
I'm guessing there aren't ways to prevent it directly, just looking after your phone properly, not dropping it, not leaving it in open arid environments (like around seawater for example). As far as I am aware this isn't a widely reported issue, and has never been isolated to just Samsung but seems Samsung has the most issues (though still quite rare). Maybe it is a manufacturing fault at some point with a minority of handsets.
NocturnalDroid said:
I'm guessing there aren't ways to prevent it directly, just looking after your phone properly, not dropping it, not leaving it in open arid environments (like around seawater for example). As far as I am aware this isn't a widely reported issue, and has never been isolated to just Samsung but seems Samsung has the most issues (though still quite rare). Maybe it is a manufacturing fault at some point with a minority of handsets.
Click to expand...
Click to collapse
I understand. I always take good care of my phone, I'll keep an eye on the screen... Obviously. Anyways thanks a lot for the info NocturnalDroid!
Fideon said:
I understand. I always take good care of my phone, I'll keep an eye on the screen... Obviously. Anyways thanks a lot for the info NocturnalDroid!
Click to expand...
Click to collapse
Are you new to the Note 3? I have just sold my LG G3 to come to Note 3.
Related
I'm on my third s3, and of course it has gaps between the glass and the bezel. The gaps aren't symetric so it makes me think that they shouldn't be there...
Three weeks ago when I got my third s3 I said I was just going to deal with it. But after removing my case to put on my new sgp curved screen protector, I really don't know if I should stand for this...
Here are some pics...
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Wow yours is bad the dust is really noticeable. I do not have any dust under the screen on mine. Hope you can get some better luck. Just out of curiosity have you tried a different store to trade it out from?
Nopi45 said:
Wow yours is bad the dust is really noticeable. I do not have any dust under the screen on mine. Hope you can get some better luck. Just out of curiosity have you tried a different store to trade it out from?
Click to expand...
Click to collapse
I got my first replacement from a local VZ store. I didn't notice the screen gap on the first one, but the home button was "loose".
The second one was a replacement for intermittent network issues from a tech on the phone. That one definitely had the gap issues.
Now I don't know what to do. Maybe contact Samsung? I'm really frustrated because I don't think it's possible to clean out the dust.. I pre-ordered my original phone, so I've technically had the s3 for a while... Am I screwed?
I would keep taking it back till your happy.
Sent from my SCH-I535 using xda app-developers app
Nopi45 said:
I would keep taking it back till your happy.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
I don't want to sound like a cry baby, but this is such a hassle... Do you think I should go to a store? or phone? Can I ask to visually inspect the phones before they even exchange it for me?
Yea can't hurt to ask. I would make sure they have the hole story so they know why you want to inspect it.
Sent from my SCH-I535 using xda app-developers app
i guess i am completely blind. i have no clue what you are circling in that picture lol
psycopanther said:
i guess i am completely blind. i have no clue what you are circling in that picture lol
Click to expand...
Click to collapse
I'm looking at it now on a smaller screen, and I can admit it is hard to see. If you have a s3 you will notice that the screen is flush with the bezel. In the second pic, you will notice it a white gap between the screen and bezel. This is because there is a fairly large gap which has already started to fill with dust. I'm a 22 y/o professional so I'm not rolling around in dirt either. It's honestly unacceptable.
Damnit...your starting to make me paranoid, and now I can't tell if I have this problem or not. Wish I never read this post
damnit! i too am paranoid. already heard of quality issues with the power button floating around on the web, now this.................... going to check my phone now. thank you, good sir, thank you for raising my blood pressure........ lol
I'm just going to leave my case on...don't even want to check for this. God damnit
Mate that must just be yours. The one I got (Marble white) is perfect and so is my wife's. Check that shop that your getting it from.
Sent from my GT-I9300 using xda premium
kemodread said:
Mate that must just be yours. The one I got (Marble white) is perfect and so is my wife's. Check that shop that your getting it from.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
same here. the marble white phone i have appears to look just fine to me.
My white one looks fine except my home button is quite loose, if you put a little bit of pressure on it then it moves around a bit... normal?
In all honesty, I would call Verizon support. Talk to someone in customer service. Tell them exactly what has happened about the two other phones and then tell them that at this point, becasue of all the trouble you've had, you are regretting being Verizon customer and that you see no reason they can't get you a quality product - that no one should have to accept an inferior quality product with any defect at all, let alone 3 of them.
They'll fix it, I'd all but gaurentee.
Did u try contacting Samsung them selves.. u have a warranty through manufacturer I'm sure going to source should help
Sent from my SCH-I535 using xda premium
I'm sorry for making you guys paranoid I'm a quality engineer so I spend my week looking for flaws in the devices in test, so of course that mindset trickles over to the things I own.
That being said, I had an OG Incredible that I got around release date that NEVER had an issue. The only reasons I went with the s3 were to lock into unlimited for another 2 years, bigger screen and 4g. If I really had to I could activate the inc right now now.
ljbaumer said:
My white one looks fine except my home button is quite loose, if you put a little bit of pressure on it then it moves around a bit... normal?
Click to expand...
Click to collapse
It seems that every home button moves around a little when putting pressure on it. However, on my first s3 if I slide my finger from left to right or right to left over the button with no pressure being applied the button would make a clicking noise and move.
Try doing that. If it happens, I would say it is too loose.
titanshadow said:
In all honesty, I would call Verizon support. Talk to someone in customer service. Tell them exactly what has happened about the two other phones and then tell them that at this point, because of all the trouble you've had, you are regretting being Verizon customer and that you see no reason they can't get you a quality product - that no one should have to accept an inferior quality product with any defect at all, let alone 3 of them.
They'll fix it, I'd all but gaurentee.
Click to expand...
Click to collapse
Ok, I'm going to try going to a different VZ store today and see what happens first. I would like to be able to inspect the phone first before I even trade in my new one.
bigdaddywong83 said:
Did u try contacting Samsung them selves.. u have a warranty through manufacturer I'm sure going to source should help
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
I have not, that will be my next course of action after calling.
I must have a jewl of a s3. No screen gapps, home button is solid, no dark spots, great signal and battery life. Anybody want to buy it? 1k today only lulz.
droidstyle said:
I must have a jewl of a s3. No screen gapps, home button is solid, no dark spots, great signal and battery life. Anybody want to buy it? 1k today only lulz.
Click to expand...
Click to collapse
I almost think $1k would be worth the hassle that would be avoided...
Kreeker said:
I almost think $1k would be worth the hassle that would be avoided...
Click to expand...
Click to collapse
I wonder if the first lot of devices were a better build quality? I preordered mine on 6/11/12.
Hello.
It kills me to admit that my brand new $ 1200 surface pro has some light bleeding around the botton right and right areas of the screen.
Ive looked it up a but and it seems that this was an earlier issue so I actually didnt think there would be a chance I would end up facing this problem. I havent seen any complaints throughout may-june.
Here are 2 pics:
First one is with the place lit at the boot screen.
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Second one is with lights out, black image on full screen.
They are both with brightness at 100%, but it really doesnt make that much differene if it's set to 50%.
What do you guys think? I shouldnt be expecting those right? I know that people had much worse bleeds once, but that was before.
I also dont want to keep exchanging till I get a good one, that's too much of a hassle. So if you tell me that all of them are probably be the same I wont exchange.
It bugs me that such an expensive device would present this kind of irritating and ugly problem after 6 months in production.
Warranty claim. Your entitled so why not :/
The thing is im visiting canada right now, and thats where I bought it. The store is called future shop.
Im still within the 14 return/exchange period.
And now im seriously thinking whether I should return it for good, keep mine or get it replaced, hoping the new one would be free from defects.
Get it replaced under warranty. At FutureShop, ideally, but any Microsoft store should replace it no trouble. That's definitely a defect; the backlights shouldn't be *visible* in that way at all.
GoodDayToDie said:
Get it replaced under warranty. At FutureShop, ideally, but any Microsoft store should replace it no trouble. That's definitely a defect; the backlights shouldn't be *visible* in that way at all.
Click to expand...
Click to collapse
But what if the next one is the same or even worse? Isnt it likely that he whole batch sent to the sae store would have the same production issues?
Test it before you take it home, get a refund if they can't provide a non-defective model? Leaving aside the fact that it's highly unlikely that an entire production run has a visually obvious defect, this is Consumer Electronics 101. Hell, it's Being A Customer 101. If somebody sold you a defective toaster, you'd take it back under warranty. If somebody sold you a defective Ferrari, you'd take it back under warranty.
I agree. Keep asking for one till you get one that satisfies you. You paid for it, so you deserve to get a fully functional product.
Sent from my HTC One using Tapatalk 4 Beta
aooga said:
I agree. Keep asking for one till you get one that satisfies you. You paid for it, so you deserve to get a fully functional product.
Sent from my HTC One using Tapatalk 4 Beta
Click to expand...
Click to collapse
Thanks guys. You encouraged me. The thing is Im aware how most stores behave when such things happen. They will start to make things difficult, creating excuses and so on and on. I hate that.
Also, could you give me some ideas on how to test it for light bleeding in a bright lit store?
sneak3 said:
Thanks guys. You encouraged me. The thing is Im aware how most stores behave when such things happen. They will start to make things difficult, creating excuses and so on and on. I hate that.
Also, could you give me some ideas on how to test it for light bleeding in a bright lit store?
Click to expand...
Click to collapse
request to take it to a storage cupboard?
Here in the UK if a shop starts being awkward normally just just whip your phone out, make it highly obvious that your searching for the trading standards number, perhaps going as far as almost pressing the dial button and then they'll usually give in but from what I hear the US equivalent of trading standards are useless so shops might ignore the same threat.
SixSixSevenSeven said:
request to take it to a storage cupboard?
Here in the UK if a shop starts being awkward normally just just whip your phone out, make it highly obvious that your searching for the trading standards number, perhaps going as far as almost pressing the dial button and then they'll usually give in but from what I hear the US equivalent of trading standards are useless so shops might ignore the same threat.
Click to expand...
Click to collapse
You're right. That's why I always buy from stores that have great customer service. Microsoft store and apple store at good examples. They just replace it till you're happy
I've had issues like this with my ipad back when I had it. Its not normal and you shouldnt have any trouble getting it replaced if you take it into the shop again. They should know about these things.
Hey Guys, I'm a New Nexus 5 user here..
Recently, there's this irritating bright spot on my screen.. at the top of the notification bar..
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What's the cause of the problem and if there's any advice?
I can't RMA cause it bought it from another person
KennethTang said:
Hey Guys, I'm a New Nexus 5 user here..
Recently, there's this irritating bright spot on my screen.. at the top of the notification bar..
What's the cause of the problem and if there's any advice?
I can't RMA cause it bought it from another person
Click to expand...
Click to collapse
Are you talking about the variation in the backlight? That's not uncommon, it's just the degree that can become an issue. If it really bothers you you could try calling Google, they may still honor the warranty if it was purchased from them originally.
raptir said:
Are you talking about the variation in the backlight? That's not uncommon, it's just the degree that can become an issue. If it really bothers you you could try calling Google, they may still honor the warranty if it was purchased from them originally.
Click to expand...
Click to collapse
hi, not a variation in the back light but a stuck white pixel at the notification bar, i think it's called a hot pixel..
KennethTang said:
hi, not a variation in the back light but a stuck white pixel at the notification bar, i think it's called a hot pixel..
Click to expand...
Click to collapse
There are methods of trying to unstick stuck pixels. Mostly using apps and background colours...
rootSU said:
There are methods of trying to unstick stuck pixels. Mostly using apps and background colours...
Click to expand...
Click to collapse
They're also not likely to fix anything, pixels being a hardware issue. Though some have claimed it's worked for them I would argue the validity of those claims.
If software could fix pixels, I think there would be recorded evidence of such by now.
bblzd said:
They're also not likely to fix anything, pixels being a hardware issue. Though some have claimed it's worked for them I would argue the validity of those claims.
If software could fix pixels, I think there would be recorded evidence of such by now.
Click to expand...
Click to collapse
You can absolutely fix stuck pixels by cycling colors on an LCD display. Dead pixels cannot be fixed.
http://en.wikipedia.org/wiki/Defective_pixel#Stuck_versus_dead_pixels
I've personally fixed a stuck pixel via jScreenFix.
raptir said:
You can absolutely fix stuck pixels by cycling colors on an LCD display. Dead pixels cannot be fixed.
http://en.wikipedia.org/wiki/Defective_pixel#Stuck_versus_dead_pixels
I've personally fixed a stuck pixel via jScreenFix.
Click to expand...
Click to collapse
I guess it might be possible in rare cases where maybe it would have fixed itself over time anyways. Never worked with stuck pixels in my experience, however.
I just find it suspicious that there are 100's of websites talking about how to attempt it, but no recorded evidence of it actually working. It seems almost like an LCD industry conspiracy, but I guess I'm just a skeptic at heart.
bblzd said:
I guess it might be possible in rare cases where it may have fixed itself over time anyways. Never worked with stuck pixels in my experience, however.
I just find it suspicious that there are 100's of websites talking about how to attempt it, but no recorded evidence of it actually working. It seems almost like an LCD industry conspiracy, but I guess I'm just a skeptic at heart.
Click to expand...
Click to collapse
The LCD industry conspiracy would be the fact that there's been no real study on it. They want you to buy a new screen/phone rather than have an option to fix your display with no cost to the user.
raptir said:
The LCD industry conspiracy would be the fact that there's been no real study on it. They want you to buy a new screen/phone rather than have an option to fix your display with no cost to the user.
Click to expand...
Click to collapse
Guess I never saw it that way. Phones can be returned for stuck pixels, though generally any LCD monitor will need 5-7 broken pixels to qualify for RMA. This makes buyers such as myself wary of spending hundreds of dollars on a potential defective screen that most likely will never be fixed.
However, If there was a misconception that the issue could be solved via software, buyer confidence would be higher and potentially lead to more sales.
bblzd said:
Guess I never saw it that way. Phones can be returned for stuck pixels, though generally any LCD monitor will need 5-7 broken pixels to qualify for RMA. This makes buyers such as myself wary of spending hundreds of dollars on a potential defective screen that most likely will never be fixed.
However, If there was a misconception that the issue could be solved via software, buyer confidence would be higher and potentially lead to more sales.
Click to expand...
Click to collapse
So you think people are just not buying smartphones/laptops/TVs/tablets because they're worried about stuck pixels?
Uhh...
raptir said:
So you think people are just not buying smartphones/laptops/TVs/tablets because they're worried about stuck pixels?
Uhh...
Click to expand...
Click to collapse
If someone is aware the product they're buying has a relatively high chance of arriving defective, and that they have zero options to fix or return the product, who in their right mind wouldn't think twice about making that purchase?
bblzd said:
If someone is aware the product they're buying has a relatively high chance of arriving defective, and that they have zero options to fix or return the product, who in their right mind wouldn't think twice about making that purchase?
Click to expand...
Click to collapse
That logic only works assuming there's an alternative. Every laptop/tablet/ereader/smartphone uses LCD, AMOLED or eInk technology, and all of them have a chance of having dead or stuck pixels. If you want to own a laptop/tablet/ereader/smartphone you have to deal with the possibility of it shipping with or later developing dead or stuck pixels.
It's all irrelevant though because very few companies still require large numbers of dead/stuck pixels on a new device. Lenovo, HP and Dell all have no-questions-asked return/exchange policies now, so they will replace a device for a single dead pixel. Asus was one of the first to implement a specific no dead/stuck pixel policy. Most retailers will exchange a device for a single dead pixel, including Google.
What I was referencing originally though was more about developing dead/stuck pixels after purchase, and possibly after the warranty has expired. If there were an easy way to fix stuck pixels that would stop some people from buying new devices.
I have something similar lighting issues just like OP. But for me the right half of the righ of the screen brighter and there is a bigger bright area at the bottom right. It really anoys me that I payed for 550 usd for a phone and the screen is just like that .
Tapatalk-kal küldve az én GT-P1000-el
i see all these people on here saying theyre going to return or exchange their S6. i have a note 4 and it prbly has half the things theyre returning their S6 for, honestly i never bothered to check. my note 4 does have bad lag, that other ppl suppousedly dnt have, but i missed my return date waiting for a patch/upgrade to fix my lag.
i totally understand paying $600+ on a phone and wanting a good working phone but as a samsung fan whos gotten flawed phone after flawed phone ive accepted the fact that im never going to get a perfect phone. so my question is where do you all draw the limit? or are u wanting that perfect phone.
list of the flawed sammys
S3: found out it couldnt read memory cards after return date (got a refurb s3 that could read memory cards)
s5: antenna problems (started having rly slow internet)
note 4: phone lags badly.
I think people just want a phone that doesn't arrived to their door already scratched, or with a 24 hour led light on, or in my case, a charger that doesn't charge the phone out of the box.
Have a reorder processing as we speak. Software issues are absolutely nuts (auto brightness turning on/off on its own, Samsung keyboard keeps reactivating, MMS not working, etc) and there's something VERY wrong when I can reboot the phone, turn on *only* Google Maps and Pandora, and the phone runs out of memory, closing Pandora down. I mean, what the ****, Samsung?
I doubt the new phone will fix these issues, and I think I'm just going back to my Nexus 5.
entropism said:
Have a reorder processing as we speak. Software issues are absolutely nuts (auto brightness turning on/off on its own, Samsung keyboard keeps reactivating, MMS not working, etc) and there's something VERY wrong when I can reboot the phone, turn on *only* Google Maps and Pandora, and the phone runs out of memory, closing Pandora down. I mean, what the ****, Samsung?
I doubt the new phone will fix these issues, and I think I'm just going back to my Nexus 5.
Click to expand...
Click to collapse
It will, those issues are not normal. My phone shows none of those.
However, I have a scratch under the top bezel of my glass and the Always on LED on the flash so I am going to get a replacement.
can somebody upload a pic of the always on led?
GreeleyXda said:
can somebody upload a pic of the always on led?
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tenxo said:
View attachment 3251491
Sent from my SM-G900T using AllianceR(●)m
Click to expand...
Click to collapse
actually just saw the thread on it. mine isnt arriving till the 17th so idk if ill even be affected by this.
yeah i understand these things suck, but i feel like every galaxy launch has had a similar incident. when i got the s5 there was the camera incident and the antena incidents.
GreeleyXda said:
actually just saw the thread on it. mine isnt arriving till the 17th so idk if ill even be affected by this.
yeah i understand these things suck, but i feel like every galaxy launch has had a similar incident. when i got the s5 there was the camera incident and the antena incidents.
Click to expand...
Click to collapse
I requested two replacements since both my devices has this led issue. If the new ones come with then? ! ! ?
Sent from my SM-G900T using AllianceR(●)m
tenxo said:
I requested two replacements since both my devices has this led issue. If the new ones come with then? ! ! ?
Sent from my SM-G900T using AllianceR(●)m
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Yeah, if my replacement device shows up tonight and has ANY defect, this is just going to be a straight return, and I'll wait for another model. I mean, I am a Samsung avoider usually. I tend to not like how they do business, how they advertise, the products they put out... The S6 looked THAT good to me, that I would put my history with them behind. If I get 2 defective phones in a row (and I mean this new one needs to be PERFECT) it's going right back and I'll wait for the '15 Moto X or something. Maybe the G4.
entropism said:
Yeah, if my replacement device shows up tonight and has ANY defect, this is just going to be a straight return/QUOTE]
The good news is, there were no defects. The bad news is because there was no phone. It was on the UPS truck to be delivered on the 8th, and returned to the depot around 12AM. It never left the depot on the 9th, even though UPS swore up and down that it was out for delivery. Contacted T-Mobile, they contacted UPS, confirmed it was lost. Now, here's the kicker: T-Mobile left me a voicemail saying *I* had to file a claim with UPS to make things right. Called them right the **** back and told them it wasn't my responsibility. They're shipping another out tomorrow. Who knows when I'll get it?
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So my experience with the device has had its ups and downs. Truly I do love it, was looking for a good replacement of my Pebble Time which its at the end of its age basically but still functions great after almost 3 years. There is one issue I've come across and its dealing with the display and water leaking. So I've had 2 devices and both failed roughly 1-2 months of use. Right now on my second RMA of the device, 1st one actually got credit to get a new one.
Device one... was going good and started noticing streaks on the screen, green type. Eventually went to full out extreme brightness of the display and the unit got very very hot. Even charging would lead to insane temps coming from the unit for even a very short period of time. This one was contributed to water penetration into the device some how... I was able to RMA it and get a credit back. Figured it was just a fluke and got another device. Device 2 lasted a shorter period of time and failed in a different way but still dealing with the display. From white streaks across the display to full out white screen with odd brightness again. Again from what I can tell its dealing with water leaking issue... its in process now so we'll see.
Now that being said, if it was really water issue... the device is meant for the water! Swimming, Diving, Showers, etc. Its rated for that on the device (50m depth), which so happens to be similar to my Pebble Time which I've never had an issue with. Even staying that, first one I did swim with it and rinsed it off after, the second one if it got wet it was from washing my hands! Samsung's quality control screwed it up for the Fit2 Pro's?
Curious anyone else experience with this device?
Deathman20 said:
So my experience with the device has had its ups and downs. Truly I do love it, was looking for a good replacement of my Pebble Time which its at the end of its age basically but still functions great after almost 3 years. There is one issue I've come across and its dealing with the display and water leaking. So I've had 2 devices and both failed roughly 1-2 months of use. Right now on my second RMA of the device, 1st one actually got credit to get a new one.
Device one... was going good and started noticing streaks on the screen, green type. Eventually went to full out extreme brightness of the display and the unit got very very hot. Even charging would lead to insane temps coming from the unit for even a very short period of time. This one was contributed to water penetration into the device some how... I was able to RMA it and get a credit back. Figured it was just a fluke and got another device. Device 2 lasted a shorter period of time and failed in a different way but still dealing with the display. From white streaks across the display to full out white screen with odd brightness again. Again from what I can tell its dealing with water leaking issue... its in process now so we'll see.
Now that being said, if it was really water issue... the device is meant for the water! Swimming, Diving, Showers, etc. Its rated for that on the device (50m depth), which so happens to be similar to my Pebble Time which I've never had an issue with. Even staying that, first one I did swim with it and rinsed it off after, the second one if it got wet it was from washing my hands! Samsung's quality control screwed it up for the Fit2 Pro's?
Curious anyone else experience with this device?
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Click to collapse
Same here. After 2 months of use , the HR monitor stopped working and it was discharging fast, the second day, after pool it became unresponsive and died.
The service unit replaced the pcb and the battery and sent it back. Worked fine for 2 days and it took water damage again. They repaired it again, came back, worked for one entire hour of swimming. Not mine got replaced but I just want my money back at this point.
That 5atm waterproofing is obviously BS
Sebi673 said:
Same here. After 2 months of use , the HR monitor stopped working and it was discharging fast, the second day, after pool it became unresponsive and died.
The service unit replaced the pcb and the battery and sent it back. Worked fine for 2 days and it took water damage again. They repaired it again, came back, worked for one entire hour of swimming. Not mine got replaced but I just want my money back at this point.
That 50atm waterproofing is obviously BS
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Least mine isn't getting sent back. Totally called it, UN-repairable. Totally agree that the 50ATM is BS on the device.
Curious how the the new watch is going for the 50ATM as well.
Deathman20 said:
Least mine isn't getting sent back. Totally called it, UN-repairable. Totally agree that the 50ATM is BS on the device.
Curious how the the new watch is going for the 50ATM as well.
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I'm reluctant in buying Samsung gear again. Although the The gear sport looks promising. I'll hang on to this one till I get my money back and wait for more wear os options to appear.
I'm pretty sure this one takes water through the small sensor holes or maybe on button presses while submerged.
Shame. It could've been a perfect all in one device.
Sent from my XZ Premium using XDA Labs
Deathman20 said:
Least mine isn't getting sent back. Totally called it, UN-repairable. Totally agree that the 50ATM is BS on the device.
Curious how the the new watch is going for the 50 Meters as well.
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Correction mine did get sent back and now I'm talking to their support group. Not only was it not repaired because of "water damage" (no kidding) but they actually cracked the casing on my device on the bottom edge putting it back together or taking it apart. 5ATM (50 Meters), ha, more like can't last in the sink, rain might even do the device in.
I'd be really curious of their other devices, like mentioned the sport, or even the new Galaxy Watch which, has the same specs. Maybe not as small around the frame would help it out but I'd be really cautious. Yes I'd have to say that myself I'll be waiting to see other options and its sad I really do like the device and want to but this is just ridiculous.
My gf2 pro was more than 20 times in a swimming pool (I'm using it regularly for a swimming) and no problems of any kind! Only thing I don't like is impossibility to choose pools shorter than 25m in native samsung health app so I have to use speedo aplication.
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