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[Q] Any Hurry to RMA?

I got my 16GB black n5 in today and it is pretty defect free. there is one dead pixel in the middle of the device that I can only imagine will drive me crazy when im looking at the device for extended periods of time
is there any rush to RMA this device? it has a year warranty from google right? if i waited 1-6 months to let the hype die down and let the people with real defects get their replacements, would i still be able to contact google and get a free replacement for the dead pixel?

How did you check for the dead pixel? I used an app and couldn't find anything. Ether I'm very lucky or just can't notice them.
Sent from my Nexus 5 using Tapatalk

Alaris said:
How did you check for the dead pixel? I used an app and couldn't find anything. Ether I'm very lucky or just can't notice them.
Sent from my Nexus 5 using Tapatalk
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i think you're lucky. i have what looks like one dead pixel about an inch down from the middle of the top of the screen. it stays black no matter what color the 'dead pixel test' apps flash the screen.
i dont notice it until i notice it lol, which usually happens when im scrolling something(home screen, website, etc)
the phone doesn't have any other reported issues. only a tiny bit of backlight bleeding, but i think that's ok. and the power button does rattle, but only a tiny tiny bit. if it weren't for the dead pixel, i wouldn't even be thinking about returning it.
i just feel that some people have truly unusable devices, and if I RMA mine now, then it can delay theirs. i just wanna be sure i could RMA it in like 3-6 months or so

Me too
i have a dead pixel on my n5 as well. check out my post with the pic

Danggit, I'm in a similar situation. About an inch up from the bottom middle-right of the screen, there's a bright green cluster of pixels plaguing me. I've tried apps to fix dead pixels, but it doesn't seem to be fixing it. Google is going to get me a replacement, but I hope they don't ask me to send back my phone before I get a new one. This is my only phone I have access to!

Rarscaryfrosty said:
Danggit, I'm in a similar situation. About an inch up from the bottom middle-right of the screen, there's a bright green cluster of pixels plaguing me. I've tried apps to fix dead pixels, but it doesn't seem to be fixing it. Google is going to get me a replacement, but I hope they don't ask me to send back my phone before I get a new one. This is my only phone I have access to!
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from what i hear. they put a 350 dollar hold on your account(an additional one). you then need to print out an RMA form and put it in the original box. when the replacement phone arrives you will be able to give the UPS guy your old phone in the box(or they ship you an additional box that you need to drop off or schedule to have them pick it up). once they get the defective phone they will release the hold on the funds so that it goes back into your account.
i hear they have replacement stock too, so you wont have to wait 4+ weeks in order to get a new one

Enddo said:
from what i hear. they put a 350 dollar hold on your account(an additional one). you then need to print out an RMA form and put it in the original box. when the replacement phone arrives you will be able to give the UPS guy your old phone in the box(or they ship you an additional box that you need to drop off or schedule to have them pick it up). once they get the defective phone they will release the hold on the funds so that it goes back into your account.
i hear they have replacement stock too, so you wont have to wait 4+ weeks in order to get a new one
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Customer service told me today to expect 3-4 weeks for a replacement unit to even ship out. I just charged my phone for the first time last night, and it got down to 5% battery with 11 hours of standby. I had no apps running, and I had not even touched my phone once while at work. This is a bit disheartening for me since my old Nexus 4 would have 70-80% power left even after all the hours of being untouched while at work.

Rarscaryfrosty said:
Customer service told me today to expect 3-4 weeks for a replacement unit to even ship out. I just charged my phone for the first time last night, and it got down to 5% battery with 11 hours of standby. I had no apps running, and I had not even touched my phone once while at work. This is a bit disheartening for me since my old Nexus 4 would have 70-80% power left even after all the hours of being untouched while at work.
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My replacement order says 2-3 weeks for delivery, I don't have any reason to think it's going to be any sooner. A question I've posed to Google but haven't received an answer on is that the replacement receipt says I have 21 days to return the unit being replaced. However, it also says I can either return it now or wait until I receive the replacement.
So, a bit of a contradiction there. Still not sure if I have to return within the 21 days or if I can wait until the replacement arrives. I've already given my Nexus 4 to my daughter, so I'm without a phone if I send this one in. Grrr.

Rarscaryfrosty said:
Customer service told me today to expect 3-4 weeks for a replacement unit to even ship out. I just charged my phone for the first time last night, and it got down to 5% battery with 11 hours of standby. I had no apps running, and I had not even touched my phone once while at work. This is a bit disheartening for me since my old Nexus 4 would have 70-80% power left even after all the hours of being untouched while at work.
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Dude, I have zero dead pixels & only a tiny bit of light bleed. My speaker is loud & I don't have any buttons rattling. My screen colors are wonderful & my battery is performing brilliantly.
I have been using my device pretty regularly today which included 90 minute of GPS, WHILE WiFi tethering on AT&T's LTE network. Bluetooth was on as well. This was over an hour ago, currently at 10 hours 16 minutes w/ 59% battery remaining.
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Interesting that Google and shops are offering RMAs on just 1 dead pixel. On a much larger desktop LCD display of the same resolution you would have to have a much higher number before they even consider an RMA.
Also the pixels are so small on our phones that one dead one is really of no concern - unless perhaps it is a hot pixel, i.e stuck on white, but even then I doubt it will be of much concern.
I am very fussy about dead/hot pixels - so when I purchase a computer monitor I make sure to get one with a hot pixel warranty, and a good dead pixel policy (low acceptable rate).
My Nexus 5 has one dead pixel, but it is so tiny I forget where it is and have to get the right colour to even see the tiny thing. I certainly would not consider replacing it.
Not to mention that if any dust gets in the phone it's going to look like a dead pixel anyway - and it'll happen one day.
Just use your phone, as you normally would. I'm sure you'll not even notice it.

LaurenceGough said:
Interesting that Google and shops are offering RMAs on just 1 dead pixel. On a much larger desktop LCD display of the same resolution you would have to have a much higher number before they even consider an RMA.
Also the pixels are so small on our phones that one dead one is really of no concern - unless perhaps it is a hot pixel, i.e stuck on white, but even then I doubt it will be of much concern.
I am very fussy about dead/hot pixels - so when I purchase a computer monitor I make sure to get one with a hot pixel warranty, and a good dead pixel policy (low acceptable rate).
My Nexus 5 has one dead pixel, but it is so tiny I forget where it is and have to get the right colour to even see the tiny thing. I certainly would not consider replacing it.
Not to mention that if any dust gets in the phone it's going to look like a dead pixel anyway - and it'll happen one day.
Just use your phone, as you normally would. I'm sure you'll not even notice it.
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i think that 75% of the reports of dead pixels is actually dust between the glass and the screen

I called in my RMA on Monday afternoon. Tuesday night I received the email for RMA and placed the order. My order status just updated to "leaves warehouse on 11/26/13" a few hours ago - no idea how accurate that is but when I ordered from the RMA, it was the same wait time as retail Google Play orders (2-3 weeks). I think in the past people just get a full retail order, not a "service model" the way Apple does things.

Note 3 Screen Delaminating

Well guys/gals my Note 3 screen has decided to delaminate itself 2 weeks after the warranty ended. It started out as a couple small lines and is gradually getting worse and worse adding new lines often.
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I'm only two weeks past my one year warranty period so I decided to email Samsung about it. I described the exact issue with a photo and sent it off last night. I got a reply back this morning, not even 12hrs later on a weekend with what was almost an automated response back. The person or robot on the other end didn't read or understand my issue and responded back with a typical copy and paste customer response. I provided the picture you see below and they replied...
Thank you for contacting Samsung Customer Care.
I see that there is a dot on the screen and you would like to fix the issue.
I am sorry to know about and I do understand your concern.
If you are using any screen protector, please remove it and check for the results.
In case if the issue persists, it need to be examined with the authorized service technician.
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They then go on about if it's under warranty do this and if not do that when their form asks for a purchase date and they know if it's still warrantied. Is it so hard to actually get in touch with someone who cares more than simply creating another statistic.
I'm sad that my phone self destructed and I'm sad that Samsung customer service stinks.

Delaminate? Maybe I'm reading the photo wrong but it looks like some deep scratches to me.

No scratches, the digitizer is delaminating from the glass.

opensourcefan said:
No scratches, the digitizer is delaminating from the glass.
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And what proves that?

It was shown to a Samsung service tech... same issue as this one - http://forum.xda-developers.com/galaxy-s3/help/problem-screen-t2231143 and it's almost that long now.
But hey, thanks for the moral support, it's been great defending my post. I'm already in the dumps so I thought posting here and making it worse would be a good idea.

Defensive much?

Pagnell said:
Defensive much?
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It's sad that you can't see why I am.

opensourcefan said:
It's sad that you can't see why I am.
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Not really. It's not as if anyone suggested you were lying.
Anyway, I'm unsure where you got the idea that you're two weeks past your warranty period, Samsung phones come with a 24 month warranty, and as the Note 3 was only released 13 months ago, you're pretty much guaranteed to have this fixed by them if what you're suggesting is the fault is true. They can only do so much with a photo, you need to send the handset to them.

Pagnell said:
Not really. It's not as if anyone suggested you were lying.
Anyway, I'm unsure where you got the idea that you're two weeks past your warranty period, Samsung phones come with a 24 month warranty, and as the Note 3 was only released 13 months ago, you're pretty much guaranteed to have this fixed by them if what you're suggesting is the fault is true. They can only do so much with a photo, you need to send the handset to them.
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That's just for us, because the EU enforces the 24 months warranty period to protect customers.
He's from Canada, and they only get 12 months.

Christ, that must be annoying.

Here's what it looks like today. Correct on only 12 months warranty but the service fella that I spoke with may help me out. Going to see him tomorrow, fingers crossed.

I can confirm this problem, cause a friend of me have the same problem on his Note 3.

Have you tried turning it off and on again?
Sorry couldnt resist..same thing happened to my s3 exactly 2 years after purchase, its like the gel filler underneath the glass starts to breakdown, then air gets in and the real problems begin. Quite scary really. You can replace the digitizer and glass but they are never the same again.
Sent from my SM-N9005 using XDA Free mobile app

Lol
It has been quite the interesting ordeal. I watched it go from a tiny thing to what you see in the last pic. Seems as though it changes every few hours or so.

Would screen protectors and the such help prevent bthis problem? Or is it something that is naturally bound to happen to the device?

Fideon said:
Would screen protectors and the such help prevent bthis problem? Or is it something that is naturally bound to happen to the device?
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Negative, this is an internal issue and as such cannot be helped by exterior cosmetic protection. If this starts to happen you're pretty much fu*ked as far as saving or preventing it goes. Best thing to do is send it back to Samsung or if your warranty is up, repair it through 3rd party.

NocturnalDroid said:
Negative, this is an internal issue and as such cannot be helped by exterior cosmetic protection. If this starts to happen you're pretty much fu*ked as far as saving or preventing it goes. Best thing to do is send it back to Samsung or if your warranty is up, repair it through 3rd party.
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Well s**t. I know that this is an internal issue but do we know if there's anything that accelerates this process or that increases the chances of this happening? Better yet, do we know about ways to delay it better yet to prevent it? I want my phone to last somewhat longer than 2 years!

Fideon said:
Well s**t. I know that this is an internal issue but do we know if there's anything that accelerates this process or that increases the chances of this happening? Better yet, do we know about ways to delay it better yet to prevent it? I want my phone to last somewhat longer than 2 years!
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I'm guessing there aren't ways to prevent it directly, just looking after your phone properly, not dropping it, not leaving it in open arid environments (like around seawater for example). As far as I am aware this isn't a widely reported issue, and has never been isolated to just Samsung but seems Samsung has the most issues (though still quite rare). Maybe it is a manufacturing fault at some point with a minority of handsets.

NocturnalDroid said:
I'm guessing there aren't ways to prevent it directly, just looking after your phone properly, not dropping it, not leaving it in open arid environments (like around seawater for example). As far as I am aware this isn't a widely reported issue, and has never been isolated to just Samsung but seems Samsung has the most issues (though still quite rare). Maybe it is a manufacturing fault at some point with a minority of handsets.
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I understand. I always take good care of my phone, I'll keep an eye on the screen... Obviously. Anyways thanks a lot for the info NocturnalDroid!

Fideon said:
I understand. I always take good care of my phone, I'll keep an eye on the screen... Obviously. Anyways thanks a lot for the info NocturnalDroid!
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Are you new to the Note 3? I have just sold my LG G3 to come to Note 3.

Touchscreen broken from water damage. Be careful!

I've had the new Moto G for about a month and figured I'd share my experience with it. I came from a Nexus 5 that finally wouldn't hold much of a charge and had power button problems. The Moto G was excellent and performed better than I thought it would. I also liked that it was IPX-7 rated. Anyway, I recently got married and on the honeymoon we went on an ATV ride through a jungle. There were puddles and a couple small waterfalls we had to drive through. I had my wife take pictures and record some video while we were driving. I didn't think some splashes of water would effect the phone because of the IPX-7 rating. The phone was never submerged, and the entire ATV ride was only about 15 minutes. We took maybe 6 photos and a 45 second video. A few hours later that night, the touchscreen started acting up with phantom touches and stopped working in some spots. The problem got worse the next day to the point where the phone became unusable. So, either the water ended up damaging the phone, or the screen spontaneously started having problems.
I was pretty disappointed, because I read a few different reviews before buying the phone that actually submerged it in water for 30 minutes, and it withheld with no problems. I also was shocked at the value for $220, and planned to keep the phone for a couple years. Since water damage is not covered under the warranty, I was SOL and had a useless 4 week old phone. I don't think I was pushing the water resistance rating with what I did, but apparently it was too much. I would still recommend the phone to others, but will tell them not to trust the IPX-7 rating. Since I needed a new phone, I ended up going with an Xperia Z5 compact, and am very happy with it so far.

cookiE17 said:
I've had the new Moto G for about a month and figured I'd share my experience with it. I came from a Nexus 5 that finally wouldn't hold much of a charge and had power button problems. The Moto G was excellent and performed better than I thought it would. I also liked that it was IPX-7 rated. Anyway, I recently got married and on the honeymoon we went on an ATV ride through a jungle. There were puddles and a couple small waterfalls we had to drive through. I had my wife take pictures and record some video while we were driving. I didn't think some splashes of water would effect the phone because of the IPX-7 rating. The phone was never submerged, and the entire ATV ride was only about 15 minutes. We took maybe 6 photos and a 45 second video. A few hours later that night, the touchscreen started acting up with phantom touches and stopped working in some spots. The problem got worse the next day to the point where the phone became unusable. So, either the water ended up damaging the phone, or the screen spontaneously started having problems.
I was pretty disappointed, because I read a few different reviews before buying the phone that actually submerged it in water for 30 minutes, and it withheld with no problems. I also was shocked at the value for $220, and planned to keep the phone for a couple years. Since water damage is not covered under the warranty, I was SOL and had a useless 4 week old phone. I don't think I was pushing the water resistance rating with what I did, but apparently it was too much. I would still recommend the phone to others, but will tell them not to trust the IPX-7 rating. Since I needed a new phone, I ended up going with an Xperia Z5 compact, and am very happy with it so far.
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Why not to try a factory reset. And take a hair dryer and blow it on the phone near the power.button and the speakers and headphones.. Hope thia may solve the problem. BTW this is a geek site it is not necessary to describe your honeymoon?.Anyways have fun and happy married life with your wife.

banerjeeayan1996 said:
Why not to try a factory reset. And take a hair dryer and blow it on the phone near the power.button and the speakers and headphones.. Hope thia may solve the problem. BTW this is a geek site it is not necessary to describe your honeymoon.Anyways have fun and happy married life with your wife.
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Haha! ... Well, I did blow out all of the openings and sat it in front of a fan for a day, but that didn't help. I have had it sitting in a bowl of rice for two days also. I'll check it tonight or tomorrow and see if there was any improvement.

Ok do let me know

Leave it in a bag, covered with dry uncooked rice for 2 days. The rice will pull any moisture from the phone.
sorry, didn't see your post at first that's the best thing you can do. I've saved countless wet electronics with rice.

Even though the phone wasn't submerged, you should have still removed the back of the phone and dried out the sim and SD slots as soon as possible.....Yeah Yeah, I know, newly weds, steaming jungle, hotel, mini bar, Jacuzzi, the last thing on your mind was drying out a phone.:highfive:
BTW, congratulations. :good:

PASS or FAIL !!!!!!!
i have gotten my phone into same situation..
i kept my phone in water for almost 1 hour , dipping and taking videos underwater with our MotoG .. after 2 hours my Touchscreen behaved Weird ..
1st day i can see that front camera is covered with FOG, and screen failed to register my Touch many times, so i kept my phone in RICE BAG for 3 days, now my phone TOUCH is working promptly, but my screen got YELLOW BORDER..
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my Doubt is .. is it going to SPREAD allover the screen?? or is it of no problem??
please give me any suggestions

Screen burn already, first time ever.

I have owned every Galaxy since S2 plus the Note 4 and Active S6
This is the first time I have ever had a Samsung with screen burn.
Just a few weeks old, then again it could just be a defect but never noticed it before. I do like to read on the phone but I have read on phones for years, so nothing different.
Really noticeable when scrolling on a website or anything with a white background.
What are my options, try Samsung warranty or maybe let it be. I am worried it might wear out unevenly and I plan to keep this phone (first ever) for several years.
(Second image is an example of a reading app.)
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Sent from my SM-G930P using XDA-Developers mobile app

Get it fixed under warranty
Sent from my SM-G930F using Tapatalk

Same on mine. Really disturbing
sous GS7

Troll? i don't see anything

lol i dont see anything either

Just got new glasses, yet I'm still not able to spot anything on the screenshots... Damn, need to talk to my optician. :cyclops:

Maybe you're not praying hard enough

Not saying it's not there but I don't see it. I just don't understand how you can get burn in without leaving the image on screen for very long time. You can try a pixel fixing app from playstore and see if that helps.

I have the same thing and no fixing image. In one month the display show dark band....no troll it's true when i scroll on fb or website.
sous GS7

I can't see any burn-in. Maybe describe what your burn in look like or what being burned in.
Or maybe it's just a bad screen uniformity not exactly a burn-in (see this http://forum.xda-developers.com/galaxy-s7/help/hows-everyones-screen-color-unfirmorty-t3333600 )

Get it fix under warranty
I was a little bit fearing that you guys with the Snapdragon would end up having some issue due to eat being higher than the Exynos one. I live in Canada, we normally get the same S series as you guys in the USA. But this time, we got the exynos and I was surprised and SO happy when I discovered it.
good luck dealing with Samsung. I have the SD card issue (connect/disconnect/reconnect/...). I have been dealing with them for 3 weeks. I ended up having to send my device to a Samsung authorized Service center. They said: Need to replace the motherboard + screen since it is impossible to do the task without changing the screen. Cost 690$ CDN. 450$ for the motherboard and 150 for the screen plus 15% taxes (yes I live in Quebec lolll).
Then, they called me with the estimate. I said contact Samsung since its under warranty and I have tones of emails back/forth, and phone calls with there executive management department. Every time I speak to one person, I have to repeat the all thing to another one. They seem to not keep tract of their records, email exchange, etc.
Now they say I have to pay for the Screen replacement. I am still fighting with them on the fact that the motherboard cannot be replace without replacing the screen... Over and over. And I am a Lawyer. I have spent over 15 hours on the phone with them to date and still my phone is sitting to the repair service. They would not talk to each others. Extremely weird all the story. But I kept tract of everything and I am sending email to everyone I have dealt with all the time. All this to not have my phone for 2 weeks now... and at least another week before it gets back.
They will have no choice then to pay (of COURSE) and I know it... this is my job to do so.
Lol and re-Lol. I have owned 2 S1, 2 S2, 3 S3, 2 S4, 3 S5... and they just dont seem to want to deal promptly with their hardware issue. Really frustrating. I am charging 350$/hour... I have lost a lot of money (time) on this. I will sue them for it in the end. They will be easy for me. They wont even send a Lawyer in Ottawa (where I live) since they have no representative here. And their legal fees will be over 10K to fight. My demands will be around 5K to date.
Good luck

We are in the same boat...
Nextstep said:
I have owned every Galaxy since S2 plus the Note 4 and Active S6
This is the first time I have ever had a Samsung with screen burn.
Just a few weeks old, then again it could just be a defect but never noticed it before. I do like to read on the phone but I have read on phones for years, so nothing different.
Really noticeable when scrolling on a website or anything with a white background.
What are my options, try Samsung warranty or maybe let it be. I am worried it might wear out unevenly and I plan to keep this phone (first ever) for several years.
(Second image is an example of a reading app.)
Sent from my SM-G930P using XDA-Developers mobile app
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Click to collapse
I'm also in the same situation as yours.
First let me get into a major issue I'm facing,
http://forum.xda-developers.com/showpost.php?p=66463345&postcount=71
and the same problem as yours,
http://forum.xda-developers.com/galaxy-s7/help/grey-lines-display-t3360635
I'm gonna try warranty tomorrow again because I believe they had given me a faulty display during the repair.

Every Samsung phone I've owned has had horrible screen burn in, even with brightness at low. I finally quit buying them but my old lady still does. She decided on an iPhone last time because of the screen burn. So from the galaxy s all the way to the galaxy s6 every phone had burn in.

I'have s1 to 7 too. But first for me with display who as 1.5 month. Only on white/grey as usual on amoled. I think it's more visible since s6 s7 qhd resolution.
sous GS7

me, my brother and father bought sgs7 new ones and i can say that all 3 have screen burns (black spots or lines)i couldnt believe when i saw that and i came from xperia z5 which also had screen burn but there were white spots on xperia instead off black ones and i send to sony waranty and they replaced the screen in one week and now the screen is flawlees....definetly going to samsung waranty and see what they will say. :fingers-crossed:

Samsung warranty is a random world. Send for one problem back with 2 problem lol. It's for this i stay with mine (sorry for the very poor english). I love samsung product and amoled display but with the grey and white there is always a prob. Rrr
sous GS7

How well has your LG V10 held up? Is it still in good condition? Share Pics? Comments

Hey guys. I'm just curious as to how well your phones have held up during your daily use.
My screen is shattered pretty good. All of the rubber on the back was shredded and ripped off long ago. The frame AND the battery is also bent to all hell
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mine has stupid screen burn in
What the F did you do to your phone..????
by the way mines had the stupid screen burn-in on the right side which has taken all the fun out of the device.. for me...

Hmmmm...haven't had THAT happen
Well I'm on my SECOND V10 because I dropped it on my garage floor. SCREEN CRACKED. But what is the IMAGE that burned in? Was it left ON?
Curios how that happended...
TEC

zahidb said:
What the F did you do to your phone..????
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I was running through the parking lot after work and it fell out of my pocket. Not only did it land perfectly face down... It slid into a puddle (a puddle in Washington state?!)
Still works though.
I consider my phone as soft bricked right now. (there is a post about it) I lost root and its impossible to root it again. For now. So my phone is basically twice as worthless to me.

zahidb said:
What the F did you do to your phone..????
by the way mines had the stupid screen burn-in on the right side which has taken all the fun out of the device.. for me...
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LCD screens do not get screen burn-ins. They do however get what can be loosley called ghost images. Ghost images or more likey to go away after a while of screen transitioning. LCD screens also dont get these images as easy as like plasmas that do get burn-in. So whats the longest time its been on a still image?

http://forum.xda-developers.com/showthread.php?t=3410024
That's my thread about my replacement V10. Got my first V10 in February then just this month the right mic (the mic at bottom that you speak into) died. I've been on my warranty replacement V10 for about a week or two now.
Sent from my LG-H901 using Tapatalk

Shadow Assassin said:
LCD screens do not get screen burn-ins. They do however get what can be loosley called ghost images. Ghost images or more likey to go away after a while of screen transitioning. LCD screens also dont get these images as easy as like plasmas that do get burn-in. So whats the longest time its been on a still image?
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Well..its been 3 months and burn ins have increased..yeah it is a pickle that lcd screens dont get burnins but still v10 and g4 had that issues.. U can google. And even lg has acknowl3dged and asked me to return the device but i dont live in US and theres no lg support in my country so I am stuck
Sent from my LG-F300L using XDA-Developers mobile app

zahidb said:
Well..its been 3 months and burn ins have increased..yeah it is a pickle that lcd screens dont get burnins but still v10 and g4 had that issues.. U can google. And even lg has acknowl3dged and asked me to return the device but i dont live in US and theres no lg support in my country so I am stuck
Sent from my LG-F300L using XDA-Developers mobile app
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Im sorry your in this predicament. But there is some good news... With some bad. If you you have general knowledge of opening up phones, you can find a disassembly guide and buy a replacment screen, but they dow run about $100 US. Another thing to try is well... See if you can ship it without the battery to one of our devolopers here at the v10 h900 forums to ship offf to lg, and send the new one LG ships to them, back to you.

Thx for the sentiments mate..but i will live with this for another year and then buy something new..still much appreciate the offers
Sent from my LG-F300L using XDA-Developers mobile app

You can get a used LG V10 h901 for 234$ on eBay. From what I've seen, most screen replacements are around 120$. So I'm gonna spend the extra 114 dollars and get an h901 to replace my h900.

I'm on my third v10, my wife is on her second. My first one had a issue with the motherboard and overheated and ultimately had the boot loop of death. Att sent me a refurbished one, even though I had my original phone less then two months, that phone had a faulty wifi antenna or something and could not connect to wifi. They sent me another one which is working fine so far, although it's only been three weeks.
My wife's phone died after she had it for a month and a half, something in the phone shorted out and scorched the bottom of the phone, her replacement is working fine for now too.
We've been through four phones in two months. These are not our first lg phones, but I'm really disappointed in these phones and won't be buying another LG phone again.
Sent from my LG-H900 using Tapatalk

Still going strong. All stock MM, SOT of about 4 hours, 36 hours between charges, GPS never fails, BT volume a little low in car, audio great. Seidio case, tempered glass screen protector, not a scratch on it. Have to clear cache a little lag the past 2-3 days. It's big and heavy but I love it!
Sent from my VS990 using XDA Labs

Mine died this past Monday. Suddenly it turned off and when I tried to turn it back on it was on a bootloop on the LG logo. Made a factory reset and it didn't fixed it. Had to take it to att. They sent me yesterday an att certified new device. So far is working good.
Sent from my LG-H900 using XDA-Developers mobile app

balrog558 said:
I'm on my third v10, my wife is on her second. My first one had a issue with the motherboard and overheated and ultimately had the boot loop of death. Att sent me a refurbished one, even though I had my original phone less then two months, that phone had a faulty wifi antenna or something and could not connect to wifi. They sent me another one which is working fine so far, although it's only been three weeks.
My wife's phone died after she had it for a month and a half, something in the phone shorted out and scorched the bottom of the phone, her replacement is working fine for now too.
We've been through four phones in two months. These are not our first lg phones, but I'm really disappointed in these phones and won't be buying another LG phone again.
Sent from my LG-H900 using Tapatalk
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Its scary how we have had the EXACT same experience with the V10. First phone boot loop. Second phone refurb would not connect to wifi and when it did it would shut on and off automatically over and over. Ultimately the phone would reboot itself.

Lato9905 said:
Its scary how we have had the EXACT same experience with the V10. First phone boot loop. Second phone refurb would not connect to wifi and when it did it would shut on and off automatically over and over. Ultimately the phone would reboot itself.
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That is crazy that we both had the same issues. I was ready to get rid of att so I could avoid more refurbished phones, but they finally agreed to send me and my wife two new models and they added extra data to our plan. The only thing available was the S7 edge, but I'm just ready to wash my hands of the v10 at this point.
Hopefully you get your stuff resolved
Sent from my LG-D850 using Tapatalk

Very good question well i keep mine in a outterbox so its still like new however i have notice a oval shape as if morture gets trapped in between the glass and lcd this is my 2nd v10 and it happened again needs to be better sealed

My second one has been pretty solid. No case, and it's been dropped more than a few times, but so far, it's always landed on its edge so no major damage. I'm convinced that a removable battery contributes to this a lot. Having the battery blow out the back on impact is absorbing a lot of the energy when it falls.
My first one, the prox sensor went out after a few weeks. I figured out that it was caused from me putting a lot of bending stress on the frame when I pulled it out of my front pocket while seated. Luckily warranty covered it, and I'm for careful about removing it from my pocket now.