Touchscreen broken from water damage. Be careful! - Moto G 2015 Q&A, Help & Troubleshooting

I've had the new Moto G for about a month and figured I'd share my experience with it. I came from a Nexus 5 that finally wouldn't hold much of a charge and had power button problems. The Moto G was excellent and performed better than I thought it would. I also liked that it was IPX-7 rated. Anyway, I recently got married and on the honeymoon we went on an ATV ride through a jungle. There were puddles and a couple small waterfalls we had to drive through. I had my wife take pictures and record some video while we were driving. I didn't think some splashes of water would effect the phone because of the IPX-7 rating. The phone was never submerged, and the entire ATV ride was only about 15 minutes. We took maybe 6 photos and a 45 second video. A few hours later that night, the touchscreen started acting up with phantom touches and stopped working in some spots. The problem got worse the next day to the point where the phone became unusable. So, either the water ended up damaging the phone, or the screen spontaneously started having problems.
I was pretty disappointed, because I read a few different reviews before buying the phone that actually submerged it in water for 30 minutes, and it withheld with no problems. I also was shocked at the value for $220, and planned to keep the phone for a couple years. Since water damage is not covered under the warranty, I was SOL and had a useless 4 week old phone. I don't think I was pushing the water resistance rating with what I did, but apparently it was too much. I would still recommend the phone to others, but will tell them not to trust the IPX-7 rating. Since I needed a new phone, I ended up going with an Xperia Z5 compact, and am very happy with it so far.

cookiE17 said:
I've had the new Moto G for about a month and figured I'd share my experience with it. I came from a Nexus 5 that finally wouldn't hold much of a charge and had power button problems. The Moto G was excellent and performed better than I thought it would. I also liked that it was IPX-7 rated. Anyway, I recently got married and on the honeymoon we went on an ATV ride through a jungle. There were puddles and a couple small waterfalls we had to drive through. I had my wife take pictures and record some video while we were driving. I didn't think some splashes of water would effect the phone because of the IPX-7 rating. The phone was never submerged, and the entire ATV ride was only about 15 minutes. We took maybe 6 photos and a 45 second video. A few hours later that night, the touchscreen started acting up with phantom touches and stopped working in some spots. The problem got worse the next day to the point where the phone became unusable. So, either the water ended up damaging the phone, or the screen spontaneously started having problems.
I was pretty disappointed, because I read a few different reviews before buying the phone that actually submerged it in water for 30 minutes, and it withheld with no problems. I also was shocked at the value for $220, and planned to keep the phone for a couple years. Since water damage is not covered under the warranty, I was SOL and had a useless 4 week old phone. I don't think I was pushing the water resistance rating with what I did, but apparently it was too much. I would still recommend the phone to others, but will tell them not to trust the IPX-7 rating. Since I needed a new phone, I ended up going with an Xperia Z5 compact, and am very happy with it so far.
Click to expand...
Click to collapse
Why not to try a factory reset. And take a hair dryer and blow it on the phone near the power.button and the speakers and headphones.. Hope thia may solve the problem. BTW this is a geek site it is not necessary to describe your honeymoon?.Anyways have fun and happy married life with your wife.

banerjeeayan1996 said:
Why not to try a factory reset. And take a hair dryer and blow it on the phone near the power.button and the speakers and headphones.. Hope thia may solve the problem. BTW this is a geek site it is not necessary to describe your honeymoon.Anyways have fun and happy married life with your wife.
Click to expand...
Click to collapse
Haha! ... Well, I did blow out all of the openings and sat it in front of a fan for a day, but that didn't help. I have had it sitting in a bowl of rice for two days also. I'll check it tonight or tomorrow and see if there was any improvement.

Ok do let me know

Leave it in a bag, covered with dry uncooked rice for 2 days. The rice will pull any moisture from the phone.
sorry, didn't see your post at first that's the best thing you can do. I've saved countless wet electronics with rice.

Even though the phone wasn't submerged, you should have still removed the back of the phone and dried out the sim and SD slots as soon as possible.....Yeah Yeah, I know, newly weds, steaming jungle, hotel, mini bar, Jacuzzi, the last thing on your mind was drying out a phone.:highfive:
BTW, congratulations. :good:

PASS or FAIL !!!!!!!
i have gotten my phone into same situation..
i kept my phone in water for almost 1 hour , dipping and taking videos underwater with our MotoG .. after 2 hours my Touchscreen behaved Weird ..
1st day i can see that front camera is covered with FOG, and screen failed to register my Touch many times, so i kept my phone in RICE BAG for 3 days, now my phone TOUCH is working promptly, but my screen got YELLOW BORDER..
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my Doubt is .. is it going to SPREAD allover the screen?? or is it of no problem??
please give me any suggestions

Related

R.I.P HTC Fuze

Hello Everyone, Today I was riding my bike on such a beautiful day, i was listening to my music, i had it in my case and when i was crossing the street the phone had fallen on the road, i went to turn around to get it but i was too late, a freaking car had rolled it up. its a shame ive only had this phone for 3 months and i managed to screw it up, first time this has ever happened, i always baby my phones and this happens, it sucks so much and im so pissed. the funny thing is everything still works except the screen, so i was able to use my mobiler to see what i was doing on the phone so i could backup everything, hopefully i should be able to get a new one though
our thoughts will be with u and ur phone.
hopefully u will find a new phone soon.
sorry about your loss, was it insured?
Damn that sucks, I would be sick to my stomach.
No offense to your personal preferences, but I can't understand why people use cases. Just about everyone I know that uses a case, has had their phone fall out or they drop it while taking it out of the case. My buddy even had his phone pick-pocketed while in a bar. They bumped into him and unlatched the case, kind of funny though.
I just put my phones in a pants pocket all by themselves.
Aww man, that sucks. RIP
DELETE (Double Post)
TriAxisFL said:
Damn that sucks, I would be sick to my stomach.
No offense to your personal preferences, but I can't understand why people use cases. Just about everyone I know that uses a case, has had their phone fall out or they drop it while taking it out of the case. My buddy even had his phone pick-pocketed while in a bar. They bumped into him and unlatched the case, kind of funny though.
I just put my phones in a pants pocket all by themselves.
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Click to collapse
Same here. In the pocket, screen towards leg.
I've had all four of my HTC devices survive that way
I am sorry to hear of your loss. Can we see some pics?
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KD8DNS said:
I am sorry to hear of your loss. Can we see some pics?
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Click to collapse
My God MAN!!! Have you no Soul!!! Guy's just lost a loved one and you want to feed your voyeristic hunger with PICTURES!!!??
Remember...all good phones go to heaven.
Edit: Would be interesting to view pictures so we can learn from this experience . That way, we can learn to safeguard our phones from faulty cases, asphalt and, oh yeah, Priuses.
telegraph0000 said:
Edit: Would be interesting to view pictures so we can learn from this experience . That way, we can learn to safeguard our phones from faulty cases, asphalt and, oh yeah, Priuses.
Click to expand...
Click to collapse
Uh huh, you couldn't resist either huh?
damn that sucks... i feel for ya and your poor poor phone...
Well I Took Some Pics of the Aftermath. Here are the Graphic Images
Ouch!
I had this nightmare scenario occur to me as I jumped on my bike to ride to the office. (finally warm here - even just for 2 days)
I put mine in a holster on my backpack (www.chromebags.com)...and only listen to music with one ear of my Discovery 855.
sorry to hear that, i too was riding because of the amazing weather, i was using the htc audio dongle which got ran over too but survived
OMG!!! lol...I can't look!!!!
Damn so sad lol.... not even the Invisible Shield could have prevented this!
Bahhh best of luck with your next one!
JFlitt
haha hopefully i should get a replacement soon, but ya if i do i will get a much better case, i wish i could get a bulletproof case for this thing, the funny thing is the screen was what got rolled up first and it did not crack whatsoever, the motherboard, camera, keyboard, sim card + memory card slot, speaker and all the buttons still work, the lcd has no cracks just a pressure mark. that touch screen is tough.
I know it is some serious wishfull thinking but have you opened the thing up and make sure your ribbon cable connecting the screen top half hasn't just been pull apart from the bottom half? Looks like the phone twisted pretty much around the slidin rails (understandably), but if everything works ok except you have no screen at all, I would be opening it up and checking the ribon cables. I have seen a service manual floating around somewhere, can't remember if it was here, but it gave instructions on openning the Raphael up
i have opened it up, i put it back together, but the thing was i didnt know how to take out the lcd panel so that i could see the wiring on that, the lcd cable attached to the motherboard was tightly connected. i basically got almost everything out of the lcd assembly except the lcd itself. the wire itself looks perfectly fine. its all good though, i will have a parts phone, i should hopefully be getting a free replacement soon
yesterday in class my teacher literally took my phones from my hands when i was texting. i thought she woudl just keep it til after class
(this is college mind you)
she then walked to the window and tossed it out. i was in shock i didnt even know how to react
luckily it was grass and no damage but still what the hell do you do in that situation

Any kind MT4G owners out there? (longish story)

My kid has my old mytouch 4G. He's a bit rough on phones. The power button started getting hard to activate and then quit. Me, being the wonderful procrastinator I am, hadn't sent it back to tmobile yet. He was locking it with a widget and waking it with the trackpad. (If the battery died we discovered you could wake it by pulling and reinserting the battery while plugged in).
Yesterday, he ran out of gas and started walking to a gas station when he got caught in a downpour. Yeah, his phone got soaked.
Good news, a warm bowl of dry rice overnight saved it. Worked flawlessly (save for the pre-damaged power button of course) .
Bad news, now his water damage stickers are pink.
Somewhat worse news, it/they? were peeling up and he pulled em off.
Absolute worst news, he got some type of firmware update, pulled the battery to replace his sim from a spare junk phone he was using, and now it will not restart with the plugged in battery pull trick.
Soooo, while the phone became 100% operational from the water, we have to send it back for the button. With pink indicators, it'll cost me $130. I don't have the money. I DO have $5 to buy new stickers from ebay. I just need to know exactly where they go.
Would some kind person post some pics of the inside w/o the battery?? All my google searches have failed. My google-fu is weak.
OR, alternatively, is there another way to reboot the phone??
if you're already opening the phone up to replace the pink stickers, why dont you just fix the power button?
edit: i should point out that there are more often than not water indicators inside the phone itself (ie requires disassembly) so replacing the outside stickers may score you a new battery (there's one by the contacts) if they open the phone up you're caught.
There's popping the battery cover off and then there's OPENING up the phone. I used to think they put stickers inside too, but I have thoroughly disassembled 2 (A Behold 2 and a mytouch slide-- both trashed by my kids w/o insurance) and found none elsewhere in the phone.
here ya go, your best bet is just buying them off ebay
looks like kalel33 is right, I added another pic so you dont have to look. only thing is if you open it watch out for that void marker on the screw
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madwolf27 said:
There's popping the battery cover off and then there's OPENING up the phone. I used to think they put stickers inside too, but I have thoroughly disassembled 2 (A Behold 2 and a mytouch slide-- both trashed by my kids w/o insurance) and found none elsewhere in the phone.
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Click to collapse
I can also tell you about at least 5 customers I had talked with who sent in the phone with the LDI inside the battery compartment being fine and they were hit with out of warranty fees because the LDI stickers on the inside were shown liquid damage. So yes, some phones do have the stickers inside too.
In this video I see at least one LDI sticker on the motherboard.
http://www.youtube.com/watch?v=QIKgIxAsANQ
Not to be a jerk, but I believe there is a rule about asking for help in tricking the phone companies like this on XDA. Don't think it's enough for a ban or anything serious, but just a heads up, this thread may be closed soon.
Sent from my HTC Glacier using XDA App
kalel33 said:
I can also tell you about at least 5 customers I had talked with who sent in the phone with the LDI inside the battery compartment being fine and they were hit with out of warranty fees because the LDI stickers on the inside were shown liquid damage. So yes, some phones do have the stickers inside too.
In this video I see at least one LDI sticker on the motherboard.
http://www.youtube.com/watch?v=QIKgIxAsANQ
Click to expand...
Click to collapse
Thanks. It's still worth a shot, the fee tmobile charges is actually less than the deductible asurion does. And they will bill it, I can pay it then, at the moment we raped our bank account for a down payment on a vehicle.
dung8604 said:
Not to be a jerk, but I believe there is a rule about asking for help in tricking the phone companies like this on XDA. Don't think it's enough for a ban or anything serious, but just a heads up, this thread may be closed soon.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
Actually, I don't believe there is. In ANY case, the damage is legitimate and not caused by the subsequent water issue. I can't prove that, so I am looking for an alternative. So I would only be "tricking" them to get what should be done, done.
Hrrrmmm, after viewing the video I may just attempt to repair the button....
*edit* Ordered a tool set off of ebay instead of stickers. Wish me luck!! And Thank you all!
madwolf27 said:
My kid has my old mytouch 4G. He's a bit rough on phones. The power button started getting hard to activate and then quit. Me, being the wonderful procrastinator I am, hadn't sent it back to tmobile yet. He was locking it with a widget and waking it with the trackpad. (If the battery died we discovered you could wake it by pulling and reinserting the battery while plugged in).
Yesterday, he ran out of gas and started walking to a gas station when he got caught in a downpour. Yeah, his phone got soaked.
Good news, a warm bowl of dry rice overnight saved it. Worked flawlessly (save for the pre-damaged power button of course) .
Bad news, now his water damage stickers are pink.
Somewhat worse news, it/they? were peeling up and he pulled em off.
Absolute worst news, he got some type of firmware update, pulled the battery to replace his sim from a spare junk phone he was using, and now it will not restart with the plugged in battery pull trick.
Soooo, while the phone became 100% operational from the water, we have to send it back for the button. With pink indicators, it'll cost me $130. I don't have the money. I DO have $5 to buy new stickers from ebay. I just need to know exactly where they go.
Would some kind person post some pics of the inside w/o the battery?? All my google searches have failed. My google-fu is weak.
OR, alternatively, is there another way to reboot the phone??
Click to expand...
Click to collapse
Try using the pd15img.zip for 2.2.1. If you can get into hboot and flash that RUU you're probably back in action.
Sent from my HTC Glacier using XDA Premium App
Phateless said:
Try using the pd15img.zip for 2.2.1. If you can get into hboot and flash that RUU you're probably back in action.
Sent from my HTC Glacier using XDA Premium App
Click to expand...
Click to collapse
The update completed successfully, he pulled the battery after the update. The phone will not power on because the button is broken. I can't get into anything cause w/o that button, its like a brick Before the update if you pulled and replaced the battery while the phone was plugged into the wall, it would usually power up. sometimes you had to do it a couple of times. I've done it 100 times now if not more w/o success. Computer doesn't see it when usb plugged either. Win 7.

Has anyone submerged yet? - Now with Video!! Underwater filming!!

As in the title, anyone stuck it under water fully yet?
Edit.... Done it! - https://youtu.be/w-VEyRsIAa4
Sent from my Xperia z5 by Tapatalk
Not yet, saying that I only ever submerged my Z1. Never did it on my Z2
i am curious about water submersion too. I've read somewhere that it may be available a usb flap to buy sepaarately
I just did.
Tried to play a YouTube video, the phone thought that a headphone is plugged, shaking the phone for a second fixed it.
I've ran it under a tap. All fine. Might set it video recording and drop it in the sink later for fun. Lol
Sent from my Xperia z5 by Tapatalk
Just do the pressure test first if you're concerned dipping it into water.
EDIT: just fully submerged it. Audio doesnt seem to play through music, and there is an audio lag too outside of music app. Also, seem to have touch screen issues now fml. Im waiting it to dry and report back. If its faulty i guess i will have to send it back. >.> but the camera app seems to work 100%.
LitoNi said:
Just do the pressure test first if you're concerned dipping it into water.
EDIT: just fully submerged it. Audio doesnt seem to play through music, and there is an audio lag too outside of music app. Also, seem to have touch screen issues now fml. Im waiting it to dry and report back. If its faulty i guess i will have to send it back. >.> but the camera app seems to work 100%.
Click to expand...
Click to collapse
So how is it now? Have you done a reboot since too?
Sent from my Xperia z5 by Tapatalk
yes
some guy put it in coca cola on youtube too
https://www.youtube.com/watch?v=PEy5-y7T9PA
LitoNi said:
Just do the pressure test first if you're concerned dipping it into water.
EDIT: just fully submerged it. Audio doesnt seem to play through music, and there is an audio lag too outside of music app. Also, seem to have touch screen issues now fml. Im waiting it to dry and report back. If its faulty i guess i will have to send it back. >.> but the camera app seems to work 100%.
Click to expand...
Click to collapse
Screenshot of Sony website -
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- so sad that sony dropped underwater photography marketing. I have a z2, but i do not think i will buy z5 phone anymore. Probably i'll wait to see how z6 will look.
I got this through handtec and I contacted them yesterday, they told me to contact sony first and see how that goes. If nothing is done they told me to contact them back.
If what Ben posted is true then there are two possibilities:
1- my phone is faulty, my z3 still plays music and no audio lag even when it's wet or fully submerged. Would be great if someone else submerged their z5 and prove me wrong here
2- this is the new way sony is trying to protect the speakers when wet.
Touch screen issue is extremely weird, keep in mind after submerging it I wiped the screen dry.. I was able to navigate throughout the phone but on the other hand it's so bad to the point I can't even type anything. I rebooted the device once and same issues occured.
Phone dried pretty quickly after 15 minutes or so and everything seems to work 100% fine. I thought it was either the exposed USB or headphone jack that caused the touch screen issue when wet, so I'd just poured some water on it and nothing happened. I can't tell whether I have a defected phone.
What do you guys advise me to do?
EDIT: Just rinsed the entire device with tap water, seems to work like my Z3. I have no clue why it acted like it first did. Maybe tonight ill submerge it again lol
Lol. So it's all good again? Good to know!
Here you go people. I sent it swimming in my sink -
https://youtu.be/w-VEyRsIAa4
yea right? so confused about whats going on. One more thing, when i had the camera app opened with the touch block app on, the camera prompted a message saying that the camera is in used by another application, which is weird cause i have nothing else opened other than the camera. The sensors must be high. Im just not sure if i should demand for an exchange cause i just had this device for less than 48 hours. But then again, sending it back to UK from CANADA will be extremely annoying.
I've not submerged mine and probably not planning too my Xperia Z was my pub trick I was always putting it in water, cider anything really however Sony back tracking on underwater usage makes me a little concerned. Especially when they say that you cannot use functions while it is wet.
Sent from my E6653 using Tapatalk
spoke too soon, the touch screen and audio issue came back. so frustrated cause i missed few important calls fml. Imma try flashing aother stock ROM. Anyone where to get the flashtool patches for the Z5 series? their site isnt working....
Mine's still working perfectly after that video (and when I was filming that i actually submerged it about 4 times testing everything out)
Maybe you do have a faulty one and should get it replaced? I figured it's better to find this out now while it's new, because if you found out in a years time if it fell in by an accident it'd be a lot harder to get it replaced
Sent from my Xperia z5 by Tapatalk
yea i actually contacted Handtec, they told me to contact SONY UK, but i cant even make that call from Canada lol. Handtec acknowledged it is a defected phone and told me to send it back for a replacement. I dont know should i just get a full refund or give it another go. :crying:
Well if you like the phone then get another, I'm happy with mine. Haven't had any issues with it. It's smooth fast battery is fine etc
Otherwise use it as an opportunity to swap for something else
Sent from my Xperia z5 by Tapatalk
i have submerged the Z3C i used to have in my fish pond a few time and had no problems...
https://www.youtube.com/watch?v=wQzk9FyBbSA
will try it with the z5 as soon as i get it at the end of the month

Defect - Bubble under S6 glass assembly.....(Whats up with Samsung???)

After being through at least three s6 phones; with this one having a latest manufacturing date less than two weeks old (15.11.2015) I suppose I am now sick and tired of Samsung quality issues....or just plain unlucky.
My brand new S6 (Black Sapphire, 64GB) has a slightly warped / bubbled area around 2 mm wide underneath its glass assembly directly under the Samsung logo. This is likely due to excessive glue pressing too hard on some internal component or warping owing to excessive heat....or may have risen in transit in case something pressed too hard on the box, putting pressure on the display assembly.
First phone bought online had tiny screen and aluminum bezel scratches out of the box. (Manufactured in April 2015, made in Korea)
Second phone had a scratched home button, scratched speaker grill and bubbles / warping under the rear glass panel ( this was a June 2015 batch phone, Vietnam...I can share pics of this too if needed).
Third time, the subject of this thread....... still unlucky ......made in Vietnam.
Nearly all Sapphire Black variants I have seen have the bubbling / warping issue to a minor extent near the touch buttons, but anywhere else on the phone is certainly not acceptable. I have seen this on the Platinum Gold model as well.
I suppose 99% of consumers live without realizing such 'defects'; but anyway, please let me have your thoughts on this. Its either abysmally poor QC in the manufacturing facilities or something else is amiss.....Samsung seems to have completely lost it in recent times....
Look under the 'A' and 'M' in the Samsung Logo. Can this be fixed? (edit...looks much prominent in actual once you have noticed it and then you just cant ignore it :/ )
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Mine is absolutely ok, mine is SM G920I, made is Vietnam, manufacturing date- 2015/08/22, Sapphire Black 32GB...
Looks like u are very very unlucky..
Sent from my SM-G920I using Tapatalk
Ive bought a galaxy s6 64gb gold platinum and ive noticed the HR sensor has a large scratch on its glass/cheap plastic, i was about to return it and get a new one but then again ive noticed no screen dead pixels, no camera dead pixels and no other scratches on the entire phone, conflicted ive tried to swap it from the nearest store i could find of the Company that sold me that phone, they told me i should go to the exact store i bought it instead as it must have been some issues with their own stock, i gave up as i was pretty worried that if i wasted my time to go to that other store they wouldve traded me for an even more damaged unit, so i decided to make an effort and live with it but i get what you are saying, its absolutely insulting to buy a 650€ phone in such petty conditions, itll make me rethink later about my next brand phone pursache.
I've had multiple GS6's in my hand and yes, I've seen what you are talking about. Mine has it also. But damn man you are picky. No phone is ever going to be perfect. I've had LG phones that had "defects" like these. Don't even get me started on iPhones. I've had an iPhones 5s factory sealed. When I opened it the top part of the screen was coming off. I've seen several marks on brand new iPhone 4 and 4S's.
It's your opinion and you have a right to have them but I think this is too mutch. Try to enjoy your devices instead of trying to find "defects".
I've had the same problem!! I sent it to repair. Warranty covered it and now I have a new screen.
Robi-K said:
I've had multiple GS6's in my hand and yes, I've seen what you are talking about. Mine has it also. But damn man you are picky. No phone is ever going to be perfect. I've had LG phones that had "defects" like these. Don't even get me started on iPhones. I've had an iPhones 5s factory sealed. When I opened it the top part of the screen was coming off. I've seen several marks on brand new iPhone 4 and 4S's.
It's your opinion and you have a right to have them but I think this is too mutch. Try to enjoy your devices instead of trying to find "defects".
Click to expand...
Click to collapse
I agree with most of your comments.
Its a bit of OCD.....plus a bit of inherent 'experience'.....
....around 5 years of building scale models as a hobby; painting...buffing, finishing to perfection.
....A side stint for 3 years as a forum administrator / reviewer of tech stuff.
For my current bread and butter; I am employed in Financial Services and have spent three torrid years in the early part of my career auditing and managing quality assurance of financial reports.
To cut it short yes I am overfussy over build quality; but if you recall; back in a the day a Finnish Nokia used to rock like a Mercedes. I still hold on to an N8 which I have kept in mint condition except for a few hairline scratches on the glass appeared over time. Outsourcing production has improved economies of scale but has had corresponding negative effect on quality. A VERTU phone built like a Rolex will obviously have zero issues but lets not forget the S6 has been specifically marketed for build quality and looks...its a $550 phone
On the greater side of things; I do realize that fussing over mundane issues really does nothing in the grand scheme of life......
I have taken the advice to heart. (But I will keep updating you guys and sharing my future experience).

Poor Quality for Water Use

So my experience with the device has had its ups and downs. Truly I do love it, was looking for a good replacement of my Pebble Time which its at the end of its age basically but still functions great after almost 3 years. There is one issue I've come across and its dealing with the display and water leaking. So I've had 2 devices and both failed roughly 1-2 months of use. Right now on my second RMA of the device, 1st one actually got credit to get a new one.
Device one... was going good and started noticing streaks on the screen, green type. Eventually went to full out extreme brightness of the display and the unit got very very hot. Even charging would lead to insane temps coming from the unit for even a very short period of time. This one was contributed to water penetration into the device some how... I was able to RMA it and get a credit back. Figured it was just a fluke and got another device. Device 2 lasted a shorter period of time and failed in a different way but still dealing with the display. From white streaks across the display to full out white screen with odd brightness again. Again from what I can tell its dealing with water leaking issue... its in process now so we'll see.
Now that being said, if it was really water issue... the device is meant for the water! Swimming, Diving, Showers, etc. Its rated for that on the device (50m depth), which so happens to be similar to my Pebble Time which I've never had an issue with. Even staying that, first one I did swim with it and rinsed it off after, the second one if it got wet it was from washing my hands! Samsung's quality control screwed it up for the Fit2 Pro's?
Curious anyone else experience with this device?
Deathman20 said:
So my experience with the device has had its ups and downs. Truly I do love it, was looking for a good replacement of my Pebble Time which its at the end of its age basically but still functions great after almost 3 years. There is one issue I've come across and its dealing with the display and water leaking. So I've had 2 devices and both failed roughly 1-2 months of use. Right now on my second RMA of the device, 1st one actually got credit to get a new one.
Device one... was going good and started noticing streaks on the screen, green type. Eventually went to full out extreme brightness of the display and the unit got very very hot. Even charging would lead to insane temps coming from the unit for even a very short period of time. This one was contributed to water penetration into the device some how... I was able to RMA it and get a credit back. Figured it was just a fluke and got another device. Device 2 lasted a shorter period of time and failed in a different way but still dealing with the display. From white streaks across the display to full out white screen with odd brightness again. Again from what I can tell its dealing with water leaking issue... its in process now so we'll see.
Now that being said, if it was really water issue... the device is meant for the water! Swimming, Diving, Showers, etc. Its rated for that on the device (50m depth), which so happens to be similar to my Pebble Time which I've never had an issue with. Even staying that, first one I did swim with it and rinsed it off after, the second one if it got wet it was from washing my hands! Samsung's quality control screwed it up for the Fit2 Pro's?
Curious anyone else experience with this device?
Click to expand...
Click to collapse
Same here. After 2 months of use , the HR monitor stopped working and it was discharging fast, the second day, after pool it became unresponsive and died.
The service unit replaced the pcb and the battery and sent it back. Worked fine for 2 days and it took water damage again. They repaired it again, came back, worked for one entire hour of swimming. Not mine got replaced but I just want my money back at this point.
That 5atm waterproofing is obviously BS
Sebi673 said:
Same here. After 2 months of use , the HR monitor stopped working and it was discharging fast, the second day, after pool it became unresponsive and died.
The service unit replaced the pcb and the battery and sent it back. Worked fine for 2 days and it took water damage again. They repaired it again, came back, worked for one entire hour of swimming. Not mine got replaced but I just want my money back at this point.
That 50atm waterproofing is obviously BS
Click to expand...
Click to collapse
Least mine isn't getting sent back. Totally called it, UN-repairable. Totally agree that the 50ATM is BS on the device.
Curious how the the new watch is going for the 50ATM as well.
Deathman20 said:
Least mine isn't getting sent back. Totally called it, UN-repairable. Totally agree that the 50ATM is BS on the device.
Curious how the the new watch is going for the 50ATM as well.
Click to expand...
Click to collapse
I'm reluctant in buying Samsung gear again. Although the The gear sport looks promising. I'll hang on to this one till I get my money back and wait for more wear os options to appear.
I'm pretty sure this one takes water through the small sensor holes or maybe on button presses while submerged.
Shame. It could've been a perfect all in one device.
Sent from my XZ Premium using XDA Labs
Deathman20 said:
Least mine isn't getting sent back. Totally called it, UN-repairable. Totally agree that the 50ATM is BS on the device.
Curious how the the new watch is going for the 50 Meters as well.
Click to expand...
Click to collapse
Correction mine did get sent back and now I'm talking to their support group. Not only was it not repaired because of "water damage" (no kidding) but they actually cracked the casing on my device on the bottom edge putting it back together or taking it apart. 5ATM (50 Meters), ha, more like can't last in the sink, rain might even do the device in.
I'd be really curious of their other devices, like mentioned the sport, or even the new Galaxy Watch which, has the same specs. Maybe not as small around the frame would help it out but I'd be really cautious. Yes I'd have to say that myself I'll be waiting to see other options and its sad I really do like the device and want to but this is just ridiculous.
My gf2 pro was more than 20 times in a swimming pool (I'm using it regularly for a swimming) and no problems of any kind! Only thing I don't like is impossibility to choose pools shorter than 25m in native samsung health app so I have to use speedo aplication.
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