Hello.
It kills me to admit that my brand new $ 1200 surface pro has some light bleeding around the botton right and right areas of the screen.
Ive looked it up a but and it seems that this was an earlier issue so I actually didnt think there would be a chance I would end up facing this problem. I havent seen any complaints throughout may-june.
Here are 2 pics:
First one is with the place lit at the boot screen.
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Second one is with lights out, black image on full screen.
They are both with brightness at 100%, but it really doesnt make that much differene if it's set to 50%.
What do you guys think? I shouldnt be expecting those right? I know that people had much worse bleeds once, but that was before.
I also dont want to keep exchanging till I get a good one, that's too much of a hassle. So if you tell me that all of them are probably be the same I wont exchange.
It bugs me that such an expensive device would present this kind of irritating and ugly problem after 6 months in production.
Warranty claim. Your entitled so why not :/
The thing is im visiting canada right now, and thats where I bought it. The store is called future shop.
Im still within the 14 return/exchange period.
And now im seriously thinking whether I should return it for good, keep mine or get it replaced, hoping the new one would be free from defects.
Get it replaced under warranty. At FutureShop, ideally, but any Microsoft store should replace it no trouble. That's definitely a defect; the backlights shouldn't be *visible* in that way at all.
GoodDayToDie said:
Get it replaced under warranty. At FutureShop, ideally, but any Microsoft store should replace it no trouble. That's definitely a defect; the backlights shouldn't be *visible* in that way at all.
Click to expand...
Click to collapse
But what if the next one is the same or even worse? Isnt it likely that he whole batch sent to the sae store would have the same production issues?
Test it before you take it home, get a refund if they can't provide a non-defective model? Leaving aside the fact that it's highly unlikely that an entire production run has a visually obvious defect, this is Consumer Electronics 101. Hell, it's Being A Customer 101. If somebody sold you a defective toaster, you'd take it back under warranty. If somebody sold you a defective Ferrari, you'd take it back under warranty.
I agree. Keep asking for one till you get one that satisfies you. You paid for it, so you deserve to get a fully functional product.
Sent from my HTC One using Tapatalk 4 Beta
aooga said:
I agree. Keep asking for one till you get one that satisfies you. You paid for it, so you deserve to get a fully functional product.
Sent from my HTC One using Tapatalk 4 Beta
Click to expand...
Click to collapse
Thanks guys. You encouraged me. The thing is Im aware how most stores behave when such things happen. They will start to make things difficult, creating excuses and so on and on. I hate that.
Also, could you give me some ideas on how to test it for light bleeding in a bright lit store?
sneak3 said:
Thanks guys. You encouraged me. The thing is Im aware how most stores behave when such things happen. They will start to make things difficult, creating excuses and so on and on. I hate that.
Also, could you give me some ideas on how to test it for light bleeding in a bright lit store?
Click to expand...
Click to collapse
request to take it to a storage cupboard?
Here in the UK if a shop starts being awkward normally just just whip your phone out, make it highly obvious that your searching for the trading standards number, perhaps going as far as almost pressing the dial button and then they'll usually give in but from what I hear the US equivalent of trading standards are useless so shops might ignore the same threat.
SixSixSevenSeven said:
request to take it to a storage cupboard?
Here in the UK if a shop starts being awkward normally just just whip your phone out, make it highly obvious that your searching for the trading standards number, perhaps going as far as almost pressing the dial button and then they'll usually give in but from what I hear the US equivalent of trading standards are useless so shops might ignore the same threat.
Click to expand...
Click to collapse
You're right. That's why I always buy from stores that have great customer service. Microsoft store and apple store at good examples. They just replace it till you're happy
I've had issues like this with my ipad back when I had it. Its not normal and you shouldnt have any trouble getting it replaced if you take it into the shop again. They should know about these things.
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Look at the white line infer the 4 right on the edge of the adverscreen.. Would you exchange it?
Definately. It's not a pristine product, right!?
Without
an
ounce
of
hesitation
That's bad, replace it asap.
I don't even own your phone and I want to punch it.
Take it back.
these stories scare me
I keep using the pixel test app to make sure I got a good one lol
GorillaPimp said:
these stories scare me
I keep using the pixel test app to make sure I got a good one lol
Click to expand...
Click to collapse
This can happen to any phone.
To the OP: YES!
I would definitely exchange it!
Go for it!
Consider this: the fact that you had to ask at all may indicate that the problem is not so severe as to warrant an immediate YES! from yourself. You needed group consensus to push you toward a decision that obviously didn't bother you terribly.
There are two paths, padawan. Accept that nothing is perfect, and that what you have is completely bearable and won't affect the quality of your life one way or the other. Or continue forth and
Keep
Passing
Your
Costs
On To
The Rest
Of Us
At least the YES! men above will bear the costs of your transactions as well.
I believe the fact that T-mo and friends have such a lenient return policy hurts all of us in the long run.
Apollo-2 said:
Consider this: the fact that you had to ask at all may indicate that the problem is not so severe as to warrant an immediate YES! from yourself. You needed group consensus to push you toward a decision that obviously didn't bother you terribly.
There are two paths, padawan. Accept that nothing is perfect, and that what you have is completely bearable and won't affect the quality of your life one way or the other. Or continue forth and
Keep
Passing
Your
Costs
On To
The Rest
Of Us
At least the YES! men above will bear the costs of your transactions as well.
I believe the fact that T-mo and friends have such a lenient return policy hurts all of us in the long run.
Click to expand...
Click to collapse
Dumbest post of the day..
Apollo-2 said:
Consider this: the fact that you had to ask at all may indicate that the problem is not so severe as to warrant an immediate YES! from yourself. You needed group consensus to push you toward a decision that obviously didn't bother you terribly.
There are two paths, padawan. Accept that nothing is perfect, and that what you have is completely bearable and won't affect the quality of your life one way or the other. Or continue forth and
Keep
Passing
Your
Costs
On To
The Rest
Of Us
At least the YES! men above will bear the costs of your transactions as well.
I believe the fact that T-mo and friends have such a lenient return policy hurts all of us in the long run.
Click to expand...
Click to collapse
Its a defective product, most likely a crack in the LCD itself. How can you even tell him to keep it, god knows the underlying causes to such an obvious problem.
This is not a dead pixel, its a crack on his LCD.
Why would you tell him to keep a defective product is way beyond me, but I have a solution to your TMO cost problems, how about YOU buy from them the defective crap that is send back to them, its a win/win
I say sorry in the title, as I have seen many duplicate posts such as this, and I know it WILL annoy some individuals. But as I mention in the title, I feel stuck. I really enjoy my Transformer, but the light bleeding has seem to have gotten worse. RMA it? Yes of course I am going to --- But ---- I am also worried about what will happen to the device I will be getting back...
I have been reading on this forum of people getting a replaced TF101 with dust and even worse light bleed. Now, if anyone with good judgement about this issue that would be great. The light bleed has gotten steadily worse over the course of a few weeks.
My question here: Is it worth sending back? Or am I simply overreacting?
I'm sorry, once again.
Here is my Transformer:
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http://postimage.org/image/1lqi2g6xw/full/
Seriously? Are you 5? It's not like anyone can talk you out of it. There are like so many threads out there with the same bs. What do you want to listen? Tell me and i ll feed you the answer you want. You are an adult and you are capable of making your own decision. All the facts are out there and just read and make up your mind.
Btw, the lightbleed thing is silly. How often do you use your screen completely black with max backlight? You should check how much it annoys you when you use it casually like wathing movies.
Sent from my Transformer TF101 using Tapatalk
I thought that some light bleed is to be expected because of the IPS screen?
I have a little too and small speck of dust under the screen. Personally, I would rather not gamble that I get back a "better" version since the light bleed is somewhat unavoidable. As far as the dust goes, I try not to think about it or look for it, and it seems to be fine, but it is just one speck.
I had a hard drive crash on my iMac, so I took it in under warranty. They must have had hairy gorillas working on it because it came back with several dead pixels on the built in screen. I sent them a complaint, but I'd be a fool to send it back to the zoo. I wish they just gave me the bare drive and I could have replaced it myself- faster, better, slicker.
Maybe it's kinda like an old car with strange noises coming out of the engine- just turn up the speakers until you can't hear the knocking... ooops bad analogy.
I've never seen/had a device were people didn't complain about something as stupid as "light bleed" but for some reason when it comes to the TF, it's starting to get out of hand... Either Asus knows how to attract the most misinformed/least technologically informed customers OR they are hiring thousands of agents to invade household all over the world forcing people who don't want the TF to buy it, thus leaving them no option but to seek some imaginable help from the internet.
If somebody is holding a gun to your head at this very moment and claims to be a ASUS rep just *wink* and i'll come to your rescue.
Light bleed is just a side effect of the technology. If you don't like it don't RMA it it. RMA is for defective merchandise, which this is not. These forums are like some scary groupthink center where everyone conspires to have the same stupid thought and then repeat it over and over ad nauseum.
All of these repeated RMAs for a non-defect are one of the reasons why companies are forced to use bargain binned parts to maintain a reasonable overhead. It's a vicious cycle.
Here is what you do:
Return it and get your money back and buy a different product. The Samsung Galaxy Tab is nice. The Apple iPad is a good product with high spec components. Buy what you like and don't complain about non-defects.
Or...
Keep it and deal with it. Does this light bleed prevent it from completing ANY of the tasks for which it is capable? No. Of course it's annoying, but is NOT a defect.
sassafras
I say put a post it note on your Transformer when you send it in that says, "Please send my device back with no backlight bleed and no dust under the screen, k thanks." That should do the trick...
I wasn't happy with the light bleed on my TF and I got a refund, it got progressively worse over several days, I did attempt to get a replacement unit but it had even worse light bleed.
If you feel unhappy with it, change it or ask for a refund if that's possible.
xTRICKYxx said:
I say sorry in the title, as I have seen many duplicate posts such as this, and I know it WILL annoy some individuals. But as I mention in the title, I feel stuck. I really enjoy my Transformer, but the light bleeding has seem to have gotten worse. RMA it? Yes of course I am going to --- But ---- I am also worried about what will happen to the device I will be getting back...
Click to expand...
Click to collapse
If I were you I would do a search on 'OCD'.
Understanding the problem may help fix it.
Closing this thread as it's just another one of the same.
Guys,
I'm in deep trouble, my dad tablet its now with the screen messed up, the touch is working but the colors are all messed up, the screen is more at a greenish side, pls help, no way to fix it? just TA?
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That looks like hardware damage so I don't think that there is anything you can do about it beyond RMA and screen replacement...
Looks like the red channel is dead. Time for RMA.
Try a factory reset, if that fails, claim on home insurance and replace it
magicdave26 said:
Try a factory reset, if that fails, claim on home insurance and replace it
Click to expand...
Click to collapse
That would not work for me. My homeowners has a $500 deductible.
Well if there is no visible signs of a drop then just RMA and say you have no idea, it was working fine and suddenly the display messed up
Best way to RMA things is to act stupid and have no clue what they are talking about
Do the same with your Dad, if he doesnt know already, just make out like you have not touched it and get him to RMA
jerrykur said:
That would not work for me. My homeowners has a $500 deductible.
Click to expand...
Click to collapse
Wow, like the TF is on acid. I think your only option is to send it to Asus and see how much they want for a fix.
Overall, I am really surprised how fragile these things are. I drop my phones constantly and never see the kind of problems people are posting here. I know that, because it's a larger screen, there's less support, but still...
jerrykur said:
That would not work for me. My homeowners has a $500 deductible.
Click to expand...
Click to collapse
Not to mention that most insurances like to drop you after your first claim on homeowners.
Although stories like this make me think it might be worth the $49 for a 1 year accidental damage deal... I have 28 days left to decide.
magicdave26 said:
Well if there is no visible signs of a drop then just RMA and say you have no idea, it was working fine and suddenly the display messed up
Best way to RMA things is to act stupid and have no clue what they are talking about
Do the same with your Dad, if he doesnt know already, just make out like you have not touched it and get him to RMA
Click to expand...
Click to collapse
So your recommending this kid lie to his dad. Nice. And people wonder why companies are becoming a pain when it becomes to fixing legitimate issues.
My screen does that every once in a while I do a cold reboot after a hour or so everything goes back to normal
Sent from my Transformer TF101 using Tapatalk
My dad bought it in France last week and i live in Brazil, i'm not sure the warranty will work here, what is a cold reboot?
lhaussmann said:
My dad bought it in France last week and i live in Brazil, i'm not sure the warranty will work here, what is a cold reboot?
Click to expand...
Click to collapse
Turn it off then turn it back on, and good luck with your dad.
thebadfrog said:
So your recommending this kid lie to his dad. Nice. And people wonder why companies are becoming a pain when it becomes to fixing legitimate issues.
Click to expand...
Click to collapse
Agreed. No one wants to take personal responsibility anymore.
magicdave26 said:
Well if there is no visible signs of a drop then just RMA and say you have no idea, it was working fine and suddenly the display messed up
Best way to RMA things is to act stupid and have no clue what they are talking about
Do the same with your Dad, if he doesnt know already, just make out like you have not touched it and get him to RMA
Click to expand...
Click to collapse
Sending a reminder to myself..... "Don't let my Granddaughter read this".
.
.
.
Done.
Well guys/gals my Note 3 screen has decided to delaminate itself 2 weeks after the warranty ended. It started out as a couple small lines and is gradually getting worse and worse adding new lines often.
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I'm only two weeks past my one year warranty period so I decided to email Samsung about it. I described the exact issue with a photo and sent it off last night. I got a reply back this morning, not even 12hrs later on a weekend with what was almost an automated response back. The person or robot on the other end didn't read or understand my issue and responded back with a typical copy and paste customer response. I provided the picture you see below and they replied...
Thank you for contacting Samsung Customer Care.
I see that there is a dot on the screen and you would like to fix the issue.
I am sorry to know about and I do understand your concern.
If you are using any screen protector, please remove it and check for the results.
In case if the issue persists, it need to be examined with the authorized service technician.
Click to expand...
Click to collapse
They then go on about if it's under warranty do this and if not do that when their form asks for a purchase date and they know if it's still warrantied. Is it so hard to actually get in touch with someone who cares more than simply creating another statistic.
I'm sad that my phone self destructed and I'm sad that Samsung customer service stinks.
Delaminate? Maybe I'm reading the photo wrong but it looks like some deep scratches to me.
No scratches, the digitizer is delaminating from the glass.
opensourcefan said:
No scratches, the digitizer is delaminating from the glass.
Click to expand...
Click to collapse
And what proves that?
It was shown to a Samsung service tech... same issue as this one - http://forum.xda-developers.com/galaxy-s3/help/problem-screen-t2231143 and it's almost that long now.
But hey, thanks for the moral support, it's been great defending my post. I'm already in the dumps so I thought posting here and making it worse would be a good idea.
Defensive much?
Pagnell said:
Defensive much?
Click to expand...
Click to collapse
It's sad that you can't see why I am.
opensourcefan said:
It's sad that you can't see why I am.
Click to expand...
Click to collapse
Not really. It's not as if anyone suggested you were lying.
Anyway, I'm unsure where you got the idea that you're two weeks past your warranty period, Samsung phones come with a 24 month warranty, and as the Note 3 was only released 13 months ago, you're pretty much guaranteed to have this fixed by them if what you're suggesting is the fault is true. They can only do so much with a photo, you need to send the handset to them.
Pagnell said:
Not really. It's not as if anyone suggested you were lying.
Anyway, I'm unsure where you got the idea that you're two weeks past your warranty period, Samsung phones come with a 24 month warranty, and as the Note 3 was only released 13 months ago, you're pretty much guaranteed to have this fixed by them if what you're suggesting is the fault is true. They can only do so much with a photo, you need to send the handset to them.
Click to expand...
Click to collapse
That's just for us, because the EU enforces the 24 months warranty period to protect customers.
He's from Canada, and they only get 12 months.
Christ, that must be annoying.
Here's what it looks like today. Correct on only 12 months warranty but the service fella that I spoke with may help me out. Going to see him tomorrow, fingers crossed.
I can confirm this problem, cause a friend of me have the same problem on his Note 3.
Have you tried turning it off and on again?
Sorry couldnt resist..same thing happened to my s3 exactly 2 years after purchase, its like the gel filler underneath the glass starts to breakdown, then air gets in and the real problems begin. Quite scary really. You can replace the digitizer and glass but they are never the same again.
Sent from my SM-N9005 using XDA Free mobile app
Lol
It has been quite the interesting ordeal. I watched it go from a tiny thing to what you see in the last pic. Seems as though it changes every few hours or so.
Would screen protectors and the such help prevent bthis problem? Or is it something that is naturally bound to happen to the device?
Fideon said:
Would screen protectors and the such help prevent bthis problem? Or is it something that is naturally bound to happen to the device?
Click to expand...
Click to collapse
Negative, this is an internal issue and as such cannot be helped by exterior cosmetic protection. If this starts to happen you're pretty much fu*ked as far as saving or preventing it goes. Best thing to do is send it back to Samsung or if your warranty is up, repair it through 3rd party.
NocturnalDroid said:
Negative, this is an internal issue and as such cannot be helped by exterior cosmetic protection. If this starts to happen you're pretty much fu*ked as far as saving or preventing it goes. Best thing to do is send it back to Samsung or if your warranty is up, repair it through 3rd party.
Click to expand...
Click to collapse
Well s**t. I know that this is an internal issue but do we know if there's anything that accelerates this process or that increases the chances of this happening? Better yet, do we know about ways to delay it better yet to prevent it? I want my phone to last somewhat longer than 2 years!
Fideon said:
Well s**t. I know that this is an internal issue but do we know if there's anything that accelerates this process or that increases the chances of this happening? Better yet, do we know about ways to delay it better yet to prevent it? I want my phone to last somewhat longer than 2 years!
Click to expand...
Click to collapse
I'm guessing there aren't ways to prevent it directly, just looking after your phone properly, not dropping it, not leaving it in open arid environments (like around seawater for example). As far as I am aware this isn't a widely reported issue, and has never been isolated to just Samsung but seems Samsung has the most issues (though still quite rare). Maybe it is a manufacturing fault at some point with a minority of handsets.
NocturnalDroid said:
I'm guessing there aren't ways to prevent it directly, just looking after your phone properly, not dropping it, not leaving it in open arid environments (like around seawater for example). As far as I am aware this isn't a widely reported issue, and has never been isolated to just Samsung but seems Samsung has the most issues (though still quite rare). Maybe it is a manufacturing fault at some point with a minority of handsets.
Click to expand...
Click to collapse
I understand. I always take good care of my phone, I'll keep an eye on the screen... Obviously. Anyways thanks a lot for the info NocturnalDroid!
Fideon said:
I understand. I always take good care of my phone, I'll keep an eye on the screen... Obviously. Anyways thanks a lot for the info NocturnalDroid!
Click to expand...
Click to collapse
Are you new to the Note 3? I have just sold my LG G3 to come to Note 3.
i see all these people on here saying theyre going to return or exchange their S6. i have a note 4 and it prbly has half the things theyre returning their S6 for, honestly i never bothered to check. my note 4 does have bad lag, that other ppl suppousedly dnt have, but i missed my return date waiting for a patch/upgrade to fix my lag.
i totally understand paying $600+ on a phone and wanting a good working phone but as a samsung fan whos gotten flawed phone after flawed phone ive accepted the fact that im never going to get a perfect phone. so my question is where do you all draw the limit? or are u wanting that perfect phone.
list of the flawed sammys
S3: found out it couldnt read memory cards after return date (got a refurb s3 that could read memory cards)
s5: antenna problems (started having rly slow internet)
note 4: phone lags badly.
I think people just want a phone that doesn't arrived to their door already scratched, or with a 24 hour led light on, or in my case, a charger that doesn't charge the phone out of the box.
Have a reorder processing as we speak. Software issues are absolutely nuts (auto brightness turning on/off on its own, Samsung keyboard keeps reactivating, MMS not working, etc) and there's something VERY wrong when I can reboot the phone, turn on *only* Google Maps and Pandora, and the phone runs out of memory, closing Pandora down. I mean, what the ****, Samsung?
I doubt the new phone will fix these issues, and I think I'm just going back to my Nexus 5.
entropism said:
Have a reorder processing as we speak. Software issues are absolutely nuts (auto brightness turning on/off on its own, Samsung keyboard keeps reactivating, MMS not working, etc) and there's something VERY wrong when I can reboot the phone, turn on *only* Google Maps and Pandora, and the phone runs out of memory, closing Pandora down. I mean, what the ****, Samsung?
I doubt the new phone will fix these issues, and I think I'm just going back to my Nexus 5.
Click to expand...
Click to collapse
It will, those issues are not normal. My phone shows none of those.
However, I have a scratch under the top bezel of my glass and the Always on LED on the flash so I am going to get a replacement.
can somebody upload a pic of the always on led?
GreeleyXda said:
can somebody upload a pic of the always on led?
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Sent from my SM-G900T using AllianceR(●)m
tenxo said:
View attachment 3251491
Sent from my SM-G900T using AllianceR(●)m
Click to expand...
Click to collapse
actually just saw the thread on it. mine isnt arriving till the 17th so idk if ill even be affected by this.
yeah i understand these things suck, but i feel like every galaxy launch has had a similar incident. when i got the s5 there was the camera incident and the antena incidents.
GreeleyXda said:
actually just saw the thread on it. mine isnt arriving till the 17th so idk if ill even be affected by this.
yeah i understand these things suck, but i feel like every galaxy launch has had a similar incident. when i got the s5 there was the camera incident and the antena incidents.
Click to expand...
Click to collapse
I requested two replacements since both my devices has this led issue. If the new ones come with then? ! ! ?
Sent from my SM-G900T using AllianceR(●)m
tenxo said:
I requested two replacements since both my devices has this led issue. If the new ones come with then? ! ! ?
Sent from my SM-G900T using AllianceR(●)m
Click to expand...
Click to collapse
Yeah, if my replacement device shows up tonight and has ANY defect, this is just going to be a straight return, and I'll wait for another model. I mean, I am a Samsung avoider usually. I tend to not like how they do business, how they advertise, the products they put out... The S6 looked THAT good to me, that I would put my history with them behind. If I get 2 defective phones in a row (and I mean this new one needs to be PERFECT) it's going right back and I'll wait for the '15 Moto X or something. Maybe the G4.
entropism said:
Yeah, if my replacement device shows up tonight and has ANY defect, this is just going to be a straight return/QUOTE]
The good news is, there were no defects. The bad news is because there was no phone. It was on the UPS truck to be delivered on the 8th, and returned to the depot around 12AM. It never left the depot on the 9th, even though UPS swore up and down that it was out for delivery. Contacted T-Mobile, they contacted UPS, confirmed it was lost. Now, here's the kicker: T-Mobile left me a voicemail saying *I* had to file a claim with UPS to make things right. Called them right the **** back and told them it wasn't my responsibility. They're shipping another out tomorrow. Who knows when I'll get it?
Click to expand...
Click to collapse