[HELP] TF screen messed up! - Eee Pad Transformer Q&A, Help & Troubleshooting

Guys,
I'm in deep trouble, my dad tablet its now with the screen messed up, the touch is working but the colors are all messed up, the screen is more at a greenish side, pls help, no way to fix it? just TA?
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That looks like hardware damage so I don't think that there is anything you can do about it beyond RMA and screen replacement...

Looks like the red channel is dead. Time for RMA.

Try a factory reset, if that fails, claim on home insurance and replace it

magicdave26 said:
Try a factory reset, if that fails, claim on home insurance and replace it
Click to expand...
Click to collapse
That would not work for me. My homeowners has a $500 deductible.

Well if there is no visible signs of a drop then just RMA and say you have no idea, it was working fine and suddenly the display messed up
Best way to RMA things is to act stupid and have no clue what they are talking about
Do the same with your Dad, if he doesnt know already, just make out like you have not touched it and get him to RMA

jerrykur said:
That would not work for me. My homeowners has a $500 deductible.
Click to expand...
Click to collapse
Wow, like the TF is on acid. I think your only option is to send it to Asus and see how much they want for a fix.
Overall, I am really surprised how fragile these things are. I drop my phones constantly and never see the kind of problems people are posting here. I know that, because it's a larger screen, there's less support, but still...

jerrykur said:
That would not work for me. My homeowners has a $500 deductible.
Click to expand...
Click to collapse
Not to mention that most insurances like to drop you after your first claim on homeowners.
Although stories like this make me think it might be worth the $49 for a 1 year accidental damage deal... I have 28 days left to decide.

magicdave26 said:
Well if there is no visible signs of a drop then just RMA and say you have no idea, it was working fine and suddenly the display messed up
Best way to RMA things is to act stupid and have no clue what they are talking about
Do the same with your Dad, if he doesnt know already, just make out like you have not touched it and get him to RMA
Click to expand...
Click to collapse
So your recommending this kid lie to his dad. Nice. And people wonder why companies are becoming a pain when it becomes to fixing legitimate issues.

My screen does that every once in a while I do a cold reboot after a hour or so everything goes back to normal
Sent from my Transformer TF101 using Tapatalk

My dad bought it in France last week and i live in Brazil, i'm not sure the warranty will work here, what is a cold reboot?

lhaussmann said:
My dad bought it in France last week and i live in Brazil, i'm not sure the warranty will work here, what is a cold reboot?
Click to expand...
Click to collapse
Turn it off then turn it back on, and good luck with your dad.

thebadfrog said:
So your recommending this kid lie to his dad. Nice. And people wonder why companies are becoming a pain when it becomes to fixing legitimate issues.
Click to expand...
Click to collapse
Agreed. No one wants to take personal responsibility anymore.

magicdave26 said:
Well if there is no visible signs of a drop then just RMA and say you have no idea, it was working fine and suddenly the display messed up
Best way to RMA things is to act stupid and have no clue what they are talking about
Do the same with your Dad, if he doesnt know already, just make out like you have not touched it and get him to RMA
Click to expand...
Click to collapse
Sending a reminder to myself..... "Don't let my Granddaughter read this".
.
.
.
Done.

Related

[Q] What was your face like when your tablet was fine?

So, what was your face like when you realised your transformer had no issues?
After having had the luck of a perfectly functional and non-flawed first batch transformer, Was dreading the worst when I finally got my own dock and could put aside the dock I borrowed from my friend.
I couldn't quite believe my luck when my dock worked and is still working fine after 24 hours, even with trackpad.
My face was sort of like this
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So what was your face like when your transformer was in full working order?
EDIT: This of course could also mean I wasn't actually lucky and that the majority of users have a well working product (which you wouldn't think after reading these forums on a daily basis).
Maybe I'm crazy but I expected I'd receive a well built, fully functional product. That expectation was based on years of system building using Asus products & the understanding that forums like these receive more posts from people seeking support for problems than posts from thrilled, happy, users
but to answer your question.. when I realized my tablet and dock were good,I did this link is work safe
http://youtu.be/WwSBwOmOkso
It took about a week for my Transformer to have its first Sleep of Death, and about the same amount of time for the case to start creaking. Will you post your face when either of those happens?
Good to hear! No issues at all? I hope it's the same with me.
I got my dock in today, but still haven't been able to order my TF. Hopefully this delay is a blessing in disguise.
dfin13 said:
It took about a week for my Transformer to have its first Sleep of Death, and about the same amount of time for the case to start creaking. Will you post your face when either of those happens?
Click to expand...
Click to collapse
Had my tab for 3 weeks. No sleep of death. Also it's plastic, of course it's gonna creak, anyone who's actually bothered by it shouldn't buy plastic in the first place.
It's funny to me that everyone is so happy to get a working product. I've never been an early adopter of anything without experiencing a few minor issues. The TF is no exception, but Asus seems quick to respond to concerns, so hopefully these "no issues" threads will no longer be necessary.
mine arrived with the latest firmware
so is that the new batch?
Mine did too....I hit the "update" button and it said that my software is up to date..
seshmaru said:
Had my tab for 3 weeks. No sleep of death. Also it's plastic, of course it's gonna creak, anyone who's actually bothered by it shouldn't buy plastic in the first place.
Click to expand...
Click to collapse
Most of my Evo is plastic, wanna guess what it doesn't do? I don't mind the creak, only happens when I squeeze the right back side of it, but the flex and creak are there, only on that side, and it reeks of cheap construction. It's a $400 IPS tablet though, can't expect it to be 100% solid I guess.
dfin13 said:
Most of my Evo is plastic, wanna guess what it doesn't do? I don't mind the creak, only happens when I squeeze the right back side of it, but the flex and creak are there, only on that side, and it reeks of cheap construction. It's a $400 IPS tablet though, can't expect it to be 100% solid I guess.
Click to expand...
Click to collapse
The only piece of tech I have that has a plastic body and doesn't creak is my G9x, and I have quite a few pieces of flagship tech, including from HTC. it always creaks somewhere.

[Q] screen replacement issues (with pics)

first off this is my first post, ive come to xda for a while to get roms and learn a bit about my phone! any ways, my issue is my new screen... a while back i dropped it while bike riding and broke the glass. i just got my replacement screen and put it in today. when it first loads it looks ok, maybe a little yellowish, but ok... now when i lock it then unlock it you can barely see the screen and when i take the battery out and try again it starts fine and ends bad.... im running gtgs gingerbread and i have unclipped the screen and such and im wondering if it is an issue with the screen or if it is other parts... thanks guys
start up
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after locking, trying to unlock
I get that same problem about once per week, I thought I was the only one with this problem.. I lock and unlock again and it would go back to normal.
where did you buy the screen? I replaced mine but got a bad one and am trying to resolve the issue with the reseller. I have a fealling I'm gonna have a long rant bad mouthing the seller ( in China ) I want to know if we used the same website.
Did u check the display setting?
durvall said:
I get that same problem about once per week, I thought I was the only one with this problem.. I lock and unlock again and it would go back to normal.
Click to expand...
Click to collapse
how does your screen look with whites? i was messing around a bit more before i locked it and found out what is most likely the issue and if its not , i have two lol you can see what im talking about in the pic
Dani897 said:
where did you buy the screen? I replaced mine but got a bad one and am trying to resolve the issue with the reseller. I have a fealling I'm gonna have a long rant bad mouthing the seller ( in China ) I want to know if we used the same website.
Click to expand...
Click to collapse
i got mine from whole sale gadget parts, i am able to return it, but i was hoping it was fixable but after this other picture i would say not lol. only thing im worried about is that when i send it back i might have to send my full assembly. when i ordered the screen i thought i was getting the full assembly but it was just the screen and digitizer and so i called and the guy said it should have been the full and he would make sure it was on there next order they get. so fingers crossed on that one, because i taped the screen in pretty good lol.
Truckerglenn said:
Did u check the display setting?
Click to expand...
Click to collapse
settings were fine, i was able to see enough to go and change the brightness and all and nothing worked
here is what it does with a white background... yea its a screen issue, not the phone
Doublea34 said:
how does your screen look with whites? i was messing around a bit more before i locked it and found out what is most likely the issue and if its not , i have two lol you can see what im talking about in the pic
i got mine from whole sale gadget parts, i am able to return it, but i was hoping it was fixable but after this other picture i would say not lol. only thing im worried about is that when i send it back i might have to send my full assembly. when i ordered the screen i thought i was getting the full assembly but it was just the screen and digitizer and so i called and the guy said it should have been the full and he would make sure it was on there next order they get. so fingers crossed on that one, because i taped the screen in pretty good lol.
settings were fine, i was able to see enough to go and change the brightness and all and nothing worked
here is what it does with a white background... yea its a screen issue, not the phone
Click to expand...
Click to collapse
got mine from xcrater because everyone else was out of stock at the time. it looked legit enough with a maltese cross in the logo and an English website, I didn't figure the Chinese would use a Maltese cross. but the seller is in China and they seem to have turned the return process into a negotiation, they even asked me to cancel the PayPal dispute before the whole thing was properly handeled. believe when this is over I'm posting a thread with details, email records ands sending them the link so they might think twice about how they handle business.
alsoi have that same dark spot but mine is in the upper left corner and its a lot bigger. I don't have the random total screen darkness though.

Brand new surface pro with blacklight bleeding

Hello.
It kills me to admit that my brand new $ 1200 surface pro has some light bleeding around the botton right and right areas of the screen.
Ive looked it up a but and it seems that this was an earlier issue so I actually didnt think there would be a chance I would end up facing this problem. I havent seen any complaints throughout may-june.
Here are 2 pics:
First one is with the place lit at the boot screen.
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Second one is with lights out, black image on full screen.
They are both with brightness at 100%, but it really doesnt make that much differene if it's set to 50%.
What do you guys think? I shouldnt be expecting those right? I know that people had much worse bleeds once, but that was before.
I also dont want to keep exchanging till I get a good one, that's too much of a hassle. So if you tell me that all of them are probably be the same I wont exchange.
It bugs me that such an expensive device would present this kind of irritating and ugly problem after 6 months in production.
Warranty claim. Your entitled so why not :/
The thing is im visiting canada right now, and thats where I bought it. The store is called future shop.
Im still within the 14 return/exchange period.
And now im seriously thinking whether I should return it for good, keep mine or get it replaced, hoping the new one would be free from defects.
Get it replaced under warranty. At FutureShop, ideally, but any Microsoft store should replace it no trouble. That's definitely a defect; the backlights shouldn't be *visible* in that way at all.
GoodDayToDie said:
Get it replaced under warranty. At FutureShop, ideally, but any Microsoft store should replace it no trouble. That's definitely a defect; the backlights shouldn't be *visible* in that way at all.
Click to expand...
Click to collapse
But what if the next one is the same or even worse? Isnt it likely that he whole batch sent to the sae store would have the same production issues?
Test it before you take it home, get a refund if they can't provide a non-defective model? Leaving aside the fact that it's highly unlikely that an entire production run has a visually obvious defect, this is Consumer Electronics 101. Hell, it's Being A Customer 101. If somebody sold you a defective toaster, you'd take it back under warranty. If somebody sold you a defective Ferrari, you'd take it back under warranty.
I agree. Keep asking for one till you get one that satisfies you. You paid for it, so you deserve to get a fully functional product.
Sent from my HTC One using Tapatalk 4 Beta
aooga said:
I agree. Keep asking for one till you get one that satisfies you. You paid for it, so you deserve to get a fully functional product.
Sent from my HTC One using Tapatalk 4 Beta
Click to expand...
Click to collapse
Thanks guys. You encouraged me. The thing is Im aware how most stores behave when such things happen. They will start to make things difficult, creating excuses and so on and on. I hate that.
Also, could you give me some ideas on how to test it for light bleeding in a bright lit store?
sneak3 said:
Thanks guys. You encouraged me. The thing is Im aware how most stores behave when such things happen. They will start to make things difficult, creating excuses and so on and on. I hate that.
Also, could you give me some ideas on how to test it for light bleeding in a bright lit store?
Click to expand...
Click to collapse
request to take it to a storage cupboard?
Here in the UK if a shop starts being awkward normally just just whip your phone out, make it highly obvious that your searching for the trading standards number, perhaps going as far as almost pressing the dial button and then they'll usually give in but from what I hear the US equivalent of trading standards are useless so shops might ignore the same threat.
SixSixSevenSeven said:
request to take it to a storage cupboard?
Here in the UK if a shop starts being awkward normally just just whip your phone out, make it highly obvious that your searching for the trading standards number, perhaps going as far as almost pressing the dial button and then they'll usually give in but from what I hear the US equivalent of trading standards are useless so shops might ignore the same threat.
Click to expand...
Click to collapse
You're right. That's why I always buy from stores that have great customer service. Microsoft store and apple store at good examples. They just replace it till you're happy
I've had issues like this with my ipad back when I had it. Its not normal and you shouldnt have any trouble getting it replaced if you take it into the shop again. They should know about these things.

[Q] Broken screen - Options?

Last monday, 4 days after having owned the phone, it fell to a plain floor and the screen broke completely. Touch is not working
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I contacted support back then and they told me they offered "paid replacement services" but I've yet to hear from them again despite multiple replies and RMA request (6 days without a reply)
Would there be a way to do it on my own?
Here is a tear down of the phone.
Its not easy to fix and the parts are going to be hard to source because of limited production.
I already received a reply. 147€ total cost including shipping to get it repaired.
I will use a case when i receive mine... Hahabah
Enviado desde mi GT-S6500D usando Tapatalk 2
It's better to buy a new one
if I had invites
Besides, it's still half the price of getting a new device..
JinRoh3 said:
Last monday, 4 days after having owned the phone, it fell to a plain floor and the screen broke completely. Touch is not working
I contacted support back then and they told me they offered "paid replacement services" but I've yet to hear from them again despite multiple replies and RMA request (6 days without a reply)
Would there be a way to do it on my own?
Click to expand...
Click to collapse
Hi
Did you hear back from them. I also dropped my phone 2 weeks back.
My guess is it's going to be in the range of $200, which is half the cost.
Do you know of any other place where the repairs can happen.
thanks
sd
JinRoh3 said:
I already received a reply. 147€ total cost including shipping to get it repaired.
Click to expand...
Click to collapse
That isn't that bad for a replacement from the manufacturer. It's not a repair you send them your broken phone and they send you a new one. I would pay that if I smashed mine.
shortduck said:
Hi
Did you hear back from them. I also dropped my phone 2 weeks back.
My guess is it's going to be in the range of $200, which is half the cost.
Do you know of any other place where the repairs can happen.
thanks
sd
Click to expand...
Click to collapse
jomaxwel said:
That isn't that bad for a replacement from the manufacturer. It's not a repair you send them your broken phone and they send you a new one. I would pay that if I smashed mine.
Click to expand...
Click to collapse
I received the phone yesterday (approx 1 month) it's a brand new phone which is a nice touch
Same Thing
JinRoh3 said:
I received the phone yesterday (approx 1 month) it's a brand new phone which is a nice touch
Click to expand...
Click to collapse
The same thing just occurred me, I have only had my phone for a week and I have sent a couple of customer services tickets without a response yet its probably only been a day or so. Here is an image of the damage I think. Does everyone get a new phone when the request an RMA of this type or do they repair it. I really hope I get a Brand New one. Thanks.
looking for broken oneplus one for parts
If someone has a broken one to give away just let me know.
screen broken
Mr-feelgood said:
If someone has a broken one to give away just let me know.
Click to expand...
Click to collapse
i am not looking for a give away but want to fix the phone.
JinRoh3 said:
Last monday, 4 days after having owned the phone, it fell to a plain floor and the screen broke completely. Touch is not working
I contacted support back then and they told me they offered "paid replacement services" but I've yet to hear from them again despite multiple replies and RMA request (6 days without a reply)
Would there be a way to do it on my own?
Click to expand...
Click to collapse
Same **** bro, what a sadness.
Mr-feelgood said:
If someone has a broken one to give away just let me know.
Click to expand...
Click to collapse
amitshah261 said:
i am not looking for a give away but want to fix the phone.
Click to expand...
Click to collapse
No presents!
If someones screen is cracked the repair costs are higher than the price of a new device!
To replace the screen is also hardly possible. Check ifixit on that!
Shipping to Chine comes on top.
If someone will sell a broken One for a fair price, just poke me!
@JinRoh3
http://vifocal.com/lcd-display-with...-oneplus-one-a0001-64gb-16gb-replacement.html
so its better to get a brand new phone rather than get one thats damaged to be fixed.
May be relevant, doesn't seem too expensive:
https://forums.oneplus.net/threads/repair-ama-i-just-replaced-the-first-oneplus-one-screen.112802/

wheres the line

i see all these people on here saying theyre going to return or exchange their S6. i have a note 4 and it prbly has half the things theyre returning their S6 for, honestly i never bothered to check. my note 4 does have bad lag, that other ppl suppousedly dnt have, but i missed my return date waiting for a patch/upgrade to fix my lag.
i totally understand paying $600+ on a phone and wanting a good working phone but as a samsung fan whos gotten flawed phone after flawed phone ive accepted the fact that im never going to get a perfect phone. so my question is where do you all draw the limit? or are u wanting that perfect phone.
list of the flawed sammys
S3: found out it couldnt read memory cards after return date (got a refurb s3 that could read memory cards)
s5: antenna problems (started having rly slow internet)
note 4: phone lags badly.
I think people just want a phone that doesn't arrived to their door already scratched, or with a 24 hour led light on, or in my case, a charger that doesn't charge the phone out of the box.
Have a reorder processing as we speak. Software issues are absolutely nuts (auto brightness turning on/off on its own, Samsung keyboard keeps reactivating, MMS not working, etc) and there's something VERY wrong when I can reboot the phone, turn on *only* Google Maps and Pandora, and the phone runs out of memory, closing Pandora down. I mean, what the ****, Samsung?
I doubt the new phone will fix these issues, and I think I'm just going back to my Nexus 5.
entropism said:
Have a reorder processing as we speak. Software issues are absolutely nuts (auto brightness turning on/off on its own, Samsung keyboard keeps reactivating, MMS not working, etc) and there's something VERY wrong when I can reboot the phone, turn on *only* Google Maps and Pandora, and the phone runs out of memory, closing Pandora down. I mean, what the ****, Samsung?
I doubt the new phone will fix these issues, and I think I'm just going back to my Nexus 5.
Click to expand...
Click to collapse
It will, those issues are not normal. My phone shows none of those.
However, I have a scratch under the top bezel of my glass and the Always on LED on the flash so I am going to get a replacement.
can somebody upload a pic of the always on led?
GreeleyXda said:
can somebody upload a pic of the always on led?
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Sent from my SM-G900T using AllianceR(●)m
tenxo said:
View attachment 3251491
Sent from my SM-G900T using AllianceR(●)m
Click to expand...
Click to collapse
actually just saw the thread on it. mine isnt arriving till the 17th so idk if ill even be affected by this.
yeah i understand these things suck, but i feel like every galaxy launch has had a similar incident. when i got the s5 there was the camera incident and the antena incidents.
GreeleyXda said:
actually just saw the thread on it. mine isnt arriving till the 17th so idk if ill even be affected by this.
yeah i understand these things suck, but i feel like every galaxy launch has had a similar incident. when i got the s5 there was the camera incident and the antena incidents.
Click to expand...
Click to collapse
I requested two replacements since both my devices has this led issue. If the new ones come with then? ! ! ?
Sent from my SM-G900T using AllianceR(●)m
tenxo said:
I requested two replacements since both my devices has this led issue. If the new ones come with then? ! ! ?
Sent from my SM-G900T using AllianceR(●)m
Click to expand...
Click to collapse
Yeah, if my replacement device shows up tonight and has ANY defect, this is just going to be a straight return, and I'll wait for another model. I mean, I am a Samsung avoider usually. I tend to not like how they do business, how they advertise, the products they put out... The S6 looked THAT good to me, that I would put my history with them behind. If I get 2 defective phones in a row (and I mean this new one needs to be PERFECT) it's going right back and I'll wait for the '15 Moto X or something. Maybe the G4.
entropism said:
Yeah, if my replacement device shows up tonight and has ANY defect, this is just going to be a straight return/QUOTE]
The good news is, there were no defects. The bad news is because there was no phone. It was on the UPS truck to be delivered on the 8th, and returned to the depot around 12AM. It never left the depot on the 9th, even though UPS swore up and down that it was out for delivery. Contacted T-Mobile, they contacted UPS, confirmed it was lost. Now, here's the kicker: T-Mobile left me a voicemail saying *I* had to file a claim with UPS to make things right. Called them right the **** back and told them it wasn't my responsibility. They're shipping another out tomorrow. Who knows when I'll get it?
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