[Q] Screen Cracking Issue - Xperia Z3 Q&A, Help & Troubleshooting

Okay, I'm going to make this quick, I'm thinking of getting the Sony Xperia Z3, I'm super excited about it and everything, but this Screen Cracking Issue has got to me enough to post this thread. Has the Screen Cracking issue been fixed? Can someone with good knowledge about this reply? Maybe others can benefit from this thread too!
Thanks in advance!

So nobody wants to reply..?

montana r c said:
So nobody wants to reply..?
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You left it an hour between posts - calm down.
Well, what do you think? Is there an issue? If there's no issue, can it be fixed? Are you sure all the people who claim their screen just broke for no reason aren't lying? You'll notice what look like impact damage on some of the photos of people who've had their screens just break. That's odd. Does glass just break on its own? How is that? How many Z3s have been manufactured? What percentage have broken? Pick a point of failure on a phone. "Doesn't charge". "Touch screen not working". "Poor reception". Now google for that term, adding the model of any phone released in the last 5 years. Loads of hits, huh? Funny, that. It's almost as if some mass produced devices are always going to fail either initially, or after a certain amount of use.

poldie said:
You left it an hour between posts - calm down.
Well, what do you think? Is there an issue? If there's no issue, can it be fixed? Are you sure all the people who claim their screen just broke for no reason aren't lying? You'll notice what look like impact damage on some of the photos of people who've had their screens just break. That's odd. Does glass just break on its own? How is that? How many Z3s have been manufactured? What percentage have broken? Pick a point of failure on a phone. "Doesn't charge". "Touch screen not working". "Poor reception". Now google for that term, adding the model of any phone released in the last 5 years. Loads of hits, huh? Funny, that. It's almost as if some mass produced devices are always going to fail either initially, or after a certain amount of use.
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Thanks for the reply, Good points. I've taken all of them into account. However.. This problem is Sony Xperia Z line specific. I've never seen any other phone do the same thing. Do you have a z3? Any problems?
Matter of fact, I'd like to hear everyones views on their z3 so far.

Just an FYI there is already another thread on this, and yes some are getting defective models, The Z1 had a similar issue and after BBC's Watchdog program did an investigation Sony replaced phones with single fine cracks for free. Still hard to prove that you did not drop it though, so 50/50 chance of a free replacement. I have insurance from TMO, just in case.

abhinav.tella said:
Just an FYI there is already another thread on this, and yes some are getting defective models, The Z1 had a similar issue and after BBC's Watchdog program did an investigation Sony replaced phones with single fine cracks for free. Still hard to prove that you did not drop it though, so 50/50 chance of a free replacement. I have insurance from TMO, just in case.
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Yes, I know. I prefer not to take the risk. I'm going with an s5 instead. This problem doesn't occur on there.

montana r c said:
Yes, I know. I prefer not to take the risk. I'm going with an s5 instead. This problem doesn't occur on there.
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That is a great phone as well, I'm sure you won't be dissapointed. Enjoy!

Related

LCD Light Leaks

http://www.lgforum.com/forum/boards/carriers/t-mobile/topics/g2x-screen-separating-from-body
This is a very serious issue with the LCD panel to these phones, guys please check your G2X at an angle and see if theres anything like that on your phone; if there is, take pictures and contribue to that forum. Things like this shouldn't go unnoticed, this is obviously a defect.
I already made my post, help others out with these phones too. Obviously the Backlight bleeding isn't the only issue here.
I do notice this issue on my phone when viewed at an angle. You can follow the line to see how long it is too.
Damn. This really sucks. Tmo actually sent me a refurbished unit for a replacement? See attached pics. WTF. I called and got transferred to the loyalty department and they apologized and sent me out a new phone that is arriving this Thursday.
However, this definately is a separate issue from the screen bleed and I guess the only good thing is she told me I had 20 days from this Thursday to return it for a full refund.
That is terrible! I have seen this issue personally on my 2nd and 3rd replacements and showed it to store manager. The store manager showed me his G2x which also had it and he said its normal. Well its not normal even if two or more G2x have it.
It almost looks like they used free glue from post office to glue the glass to touchscreen. Its very cheap looking construction for a phone in this class.
Another issue I have seen is you can see white line of LCD lights even when screen is off, it almost looks like white teeth of a comb coming out from the top edge. I haven't seen this on any other phones before so its not normal.
Haven't I seen one of these threads before?
Don't like it? Exchange your phone. Or return it. Or mail it to me. Hey, at least your stress level will go down.
r4d14n7 said:
Haven't I seen one of these threads before?
Don't like it? Exchange your phone. Or return it. Or mail it to me. Hey, at least your stress level will go down.
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This is different from bleeding
VICosPhi said:
This is different from bleeding
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Fair enough.
What I don't like about these posts is you're going to make people look for defects they may never ever notice for the lifetime of the device and exchange it for no freaking reason, raising everyone's costs.
I wonder if T-Mobile would have even considered selling if they weren't spending stupid amounts of money exchanging perfectly good phones.
r4d14n7 said:
Fair enough.
What I don't like about these posts is you're going to make people look for defects they may never ever notice for the lifetime of the device and exchange it for no freaking reason, raising everyone's costs.
I wonder if T-Mobile would have even considered selling if they weren't spending stupid amounts of money exchanging perfectly good phones.
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Agreed ! Most people won't notice it, but LG is responsible here for no QA. Its upto the people to decide whether a tiny white line on screen bugs them enough for an exchange.
I am against the acquisition as well. LG should bear the cost not Tmobile since its LG's fault.
VICosPhi said:
Agreed ! Most people won't notice it, but LG is responsible here for no QA. Its upto the people to decide whether a tiny white line on screen bugs them enough for an exchange.
I am against the acquisition as well. LG should bear the cost not Tmobile since its LG's fault.
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I'm glad we can agree on something! haha... I agree, it really is poor manufacturing/QA.
yes, haha... very few times on these forums a discussion ends this way, usually it ends up in a thread closure...
Hi
I noticed that as well but I really love this phone and I'm sick and tired of always finding new things wrong with it so screw it. When you buy the first batch of a new product thats what u get maybe youll feel better knowong that those who will buy the phone in a few months from now will not be having these issues. This phone is great, has its problems but great. U dont like it send it back and wait for the sensation
Sent from my LG-P999 using XDA Premium App
New Topic isn't a suggestion, and the search button exists for a reason.
We -KNOW- there are some phones with issues and Light leakage, many Backlight phones have these problems, EVO 4G springs to mind when thinking about it. Most people just don't care enough about it.
I went to the store to exchange due to this issue but the rep outright refused to do the exchange because he said they were designed that way and he said I was nitpicking and wouldn't honor my 30 day exchange period. He obviously has no knowledge or even the faintest clue on lcd's and I instantly called customer care and reported the incident. I'm now expecting a replacement in the mail next week and will keep calling for replacements until I get a unit without defects. (Already exchanged once at the same store but different rep).
Sent from my LG-P999 using XDA App
Oh cry me a river I never view it at that angle and it won't get worse I'm sure..
Just stop now please and get a new phone
smashpunks said:
Oh cry me a river I never view it at that angle and it won't get worse I'm sure..
Just stop now please and get a new phone
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It does get worse on tvs... But im not sure about phones... But I agree lg wont do anything...... Google ipad2...
I hear the net10 phones at walmart dont have this problem....try one of them op
Sent from my LG-P999 using XDA App
You guys really know how to jump on the god damn wagon for sure, so if people can't complain about manufacturing defects or let people KNOW about the issue (the LCD LEAKING issue, not the backlight bleeding) how the hell are we suppose to let manufacturers know that they can't charge a crapton of money for something literally built like it was a joke?
Also, no where did I say that you should go complain to T-Mobile, I already sent my email to LG, NOT T-Mobile. Keep trolling kids, I'm pretty sure if you had some defect you hated with your phone and made a thread about it; you wouldn't be hating like you are now.
SyntekSystems said:
You guys really know how to jump on the god damn wagon for sure, so if people can't complain about manufacturing defects or let people KNOW about the issue (the LCD LEAKING issue, not the backlight bleeding) how the hell are we suppose to let manufacturers know that they can't charge a crapton of money for something literally built like it was a joke?
Also, no where did I say that you should go complain to T-Mobile, I already sent my email to LG, NOT T-Mobile. Keep trolling kids, I'm pretty sure if you had some defect you hated with your phone and made a thread about it; you wouldn't be hating like you are now.
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Your issue is legitimate. Thanks for posting.
SyntekSystems said:
You guys really know how to jump on the god damn wagon for sure, so if people can't complain about manufacturing defects or let people KNOW about the issue (the LCD LEAKING issue, not the backlight bleeding) how the hell are we suppose to let manufacturers know that they can't charge a crapton of money for something literally built like it was a joke?
Also, no where did I say that you should go complain to T-Mobile, I already sent my email to LG, NOT T-Mobile. Keep trolling kids, I'm pretty sure if you had some defect you hated with your phone and made a thread about it; you wouldn't be hating like you are now.
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Look. I'm not saying YOU are complaining at T-Mobile but I bet a good number of people who read this post will ignore your message and blindly exchange their phone 6 times in a row. Why not start a petition addressed to LG? Might be pretty effective.
maybe i should get insurance to make an exchange easier. haha
yeeserious said:
maybe i should get insurance to make an exchange easier. haha
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Lol right. Who knew that phones would ever had to be insured....sadly, I fell into the persuade-ness of the tmo salesrep and got the insurance lol
Sent from my LG-P999 using XDA App
I noticed this issue on mine as well. Sucks.. I am exchanging it. Especially when I paid full retail price for it.

Minor Black Crush/Clipping on Galaxy Note 3

https://www.dropbox.com/s/hghivtnkhejph4r/P1010443.JPG
On top is my Galaxy Note II, and on the bottom is my Galaxy Note 3. Not sure if it's all devices or its just on some including mine. It is adjusted by firmware as other galaxy models have demonstrated in the past, so I think it will probably be adjusted in a firmware update in the future, but I just thought I would share. I had my device on at full brightness with auto adjust screen tones off. Then I took a 15 second exposure on my DSLR to confirm that at least "2", and "1" are indeed crushed, and the pixels representing the block for those numbers emit no light at all.
The mess around the numbers are probably jpeg artifacts.
I got the file from an old Galaxy Note (1) thread:
http://forum.xda-developers.com/showthread.php?t=1559800
Here's a copy of the file. It may look mostly black, but it's not. You would need to look at it in a dark room to see it on maximum brightness.
https://www.dropbox.com/s/4fale5naqlpbwei/gammatest-xda.png
I dont understand these stupid threads that pop up every time a device shows up, every single time a freakin new device comes up, some guys start putting the screen under the microscope to check for inconsistencies. Whats the point of this? Does your screen look nice when you use it? YES IT DOES, then why scrutinize every single little aspect of it just to show it has some imperfection? Ridiculous
polish_pat said:
I dont understand these stupid threads that pop up every time a device shows up, every single time a freakin new device comes up, some guys start putting the screen under the microscope to check for inconsistencies. Whats the point of this? Does your screen look nice when you use it? YES IT DOES, then why scrutinize every single little aspect of it just to show it has some imperfection? Ridiculous
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I know, right?!
I also don't understand how some guys who see a "pointless" thread have the need to take actual time from their supposedly busy lives to bash the threads instead of simply moving on with their lives, understanding that they aren't the standard-setters for what is or isn't important to other people.
Not this again, I remember people bleeting about this in the S2 days, if it does have a small issue, who cares, it's not like your TV where you watch media on it all the while you're at home. Think I can cope with the small issue with occasional film I may watch on it.
Sent from my GT-N5100 using Tapatalk 4
Before everyone freaks out, here's some background. The issue OP's discussing has been around since the first AMOLED display. It's varied in severity on different models of Samsung phones.
Here's a SGS3 vs. N2 comparison done by SuperCurio...
Here's the video with SuperCurio explaining the issue...
Here's OP's N2 vs. N3 comparison...
Compared to other Samsung devices the issue on the N3 is relatively minor. It can also vary from display to display and updates have impacted it before. As OP said, the issue's pretty minor on the N3; at least to compared to some of Samsung's other phones. OP, is the device you're using pre-release or production (retail)?
It is what it is. From what's been shown I'm not concerned. Let's see some more sample's from production phones from different regions before we all freak out.
polish_pat said:
I dont understand these stupid threads that pop up every time a device shows up, every single time a freakin new device comes up, some guys start putting the screen under the microscope to check for inconsistencies. Whats the point of this? Does your screen look nice when you use it? YES IT DOES, then why scrutinize every single little aspect of it just to show it has some imperfection? Ridiculous
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I totally agree with you !
polish_pat said:
I dont understand these stupid threads that pop up every time a device shows up, every single time a freakin new device comes up, some guys start putting the screen under the microscope to check for inconsistencies. Whats the point of this? Does your screen look nice when you use it? YES IT DOES, then why scrutinize every single little aspect of it just to show it has some imperfection? Ridiculous
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Hey I'm glad the OP posted it. I'm spending $700+ on this device, I would like to know every software glitch, every hardware imperfection, any flaws major or minor exposed. Just because it's Samsung's top of the line phone doesn't mean it deserves a free pass from scrutiny like it's some paragon of hardware excellence.
I don't get why people get so defensive about a piece of electronic. Ya'll working for Samsung's engineering department or what?
Thanks for letting us know, Mike. Hope to see more youtube videos from you about the note3.
Dan37tz said:
Hey I'm glad the OP posted it. I'm spending $700+ on this device, I would like to know every software glitch, every hardware imperfection, any flaws major or minor exposed. Just because it's Samsung's top of the line phone doesn't mean it deserves a free pass from scrutiny like it's some paragon of hardware excellence.
I don't get why people get so defensive about a piece of electronic. Ya'll working for Samsung's engineering department or what?
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Even when you buy a 5000$ laptop, screen bleeding and dead pixels will be there and they are accepted as being an industry standard. The real issue is it doesnt affect in any way how you use or enjoy the device, so why complain. All devices i had, had an XDA thread with hundreds of people that compalined about greens that are too green, or "blobs" for those that had an S3....its ridiculous. Thats how screens are made, they arent perfect
This post brings me back those very unpleasent memories of black clipping which suffered my first Samsung Galaxy Note.(quivering)
polish_pat said:
Even when you buy a 5000$ laptop, screen bleeding and dead pixels will be there and they are accepted as being an industry standard. The real issue is it doesnt affect in any way how you use or enjoy the device, so why complain. All devices i had, had an XDA thread with hundreds of people that compalined about greens that are too green, or "blobs" for those that had an S3....its ridiculous. Thats how screens are made, they arent perfect
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accepted by you maybe... I'd make them eat the laptop if they didn't give me what was advertised.
and in daily use when are you going to notice this? i had a note 2 for 6 months and didnt have an issue. you guys get too worried and worked up about such little stuff
Dan37tz said:
Hey I'm glad the OP posted it. I'm spending $700+ on this device, I would like to know every software glitch, every hardware imperfection, any flaws major or minor exposed. Just because it's Samsung's top of the line phone doesn't mean it deserves a free pass from scrutiny like it's some paragon of hardware excellence.
I don't get why people get so defensive about a piece of electronic. Ya'll working for Samsung's engineering department or what?
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I agree. It's more so awareness rather than complaining about it. To be blindsided with issues post purchase would be worse than knowing walking into it
systoxity said:
accepted by you maybe... I'd make them eat the laptop if they didn't give me what was advertised.
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Its not accepted by me, its an industry standard. Do you know what that means? ISO certification of screen allow 3-5 dead pixels and screen bleeding
Dan37tz said:
I don't get why people get so defensive about a piece of electronic. Ya'll working for Samsung's engineering department or what?
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It's not the "what," it's the "how." I'm tired of scintillating thread titles declaring the end of the world as we know it backed up by little evidence or circumstantial opinion as their basis. Your "the N3 lags like the SGS4" thread comes to mind. You started it based on something you saw in an Italian review that turned out to be the opposite of what you posted once it was translated by an Italian XDA member.
I do agree with you though. I want to know what the issues (and there are bound to be issues) with the N3 are. But I'd like some context (when, where, how many, and how often) to go along with them so I can figure out what they'll mean to me. Spoiler alert: if I have to lock myself in a dark room and adjust settings to levels I'd never normally use to replicate a problem then, for me, it's not a problem. Of course YMMV.
This thread's a good example of how to introduce an issue. OP titled the thread "minor" rather than using "OMG!!!" and "THIS IS AWFUL!!!" and posted documentation to support what he found. That leaves it up to the audience to form their own opinions. And whether it's what OP posted or other issues that have been discussed the friggin' phone isn't even in people's hands yet. So disaster could be on the horizon in a number of areas but it's a bit too early to declare "the sky is falling."
Peace out.
Adapt display
I saw an "adapt display" option in this Note 3 video: http://youtu.be/S2Yr7PvgKQw?t=8m52s
Do you think calibrating the screen with it would solve the problem?
vgergo said:
I saw an "adapt display" option in this Note 3 video: http://youtu.be/S2Yr7PvgKQw?t=8m52s
Do you think calibrating the screen with it would solve the problem?
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adapt display has nothing to do with calibration, just like in the S4, it just changes color saturation
I can't believe u ****s are still buying Samsung phone since u know they have black crush issue.if amoled bothers u so much,why buy Samsung phone.u can go buy HTC of lg.every device have some issues even ur beloved I phones.stop with these stupid threads.if you have to find faults with microscopes then tell everyone to check their phones.only reason I'm posting because of some people want perfect phone keep calling for warranty replacement and when I have real issue with my phone then att gives me hard time replacing it.
mintu123 said:
I can't believe u ****s are still buying Samsung phone since u know they have black crush issue.if amoled bothers u so much,why buy Samsung phone.u can go buy HTC of lg.every device have some issues even ur beloved I phones.stop with these stupid threads.if you have to find faults with microscopes then tell everyone to check their phones.only reason I'm posting because of some people want perfect phone keep calling for warranty replacement and when I have real issue with my phone then at gives me hard time replacing it.
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would you mind me quoting/linking your post to my signature?
polish_pat said:
Its not accepted by me, its an industry standard. Do you know what that means? ISO certification of screen allow 3-5 dead pixels and screen bleeding
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Thank god industry standard just means how much they can get away with before enough people feed their laptops back to them. Never take crap laying down. Always complain if you feel like something's not right. How else would things change for the better?

Z3 Display Glass instable

I recieved my Z3 10 days ago.
It's superfast and the batterylife is awesome.
But 2 days ago, i noticed a damage in my Screen.
It's not big, but you can feel and see it..
I never dropped the phone, i even didn't use it often, because actually it's my secondary phone.
I never put it in my pocket with keys or money or anything.
So this morning i noticed a crack in the screen.
It's not big, too. But you can see it..
It looks like the screen is to big and instable and cracked.
This happened over night without any external influence.
Anybody got this too?
maybe it was the neighbors cat? never heard of a phone that screen mysteriously cracks itself. any pics?
.
Actually, the screen of the Z2 cracked spontaneously over the night some people. (From one corner to another.) Sony is not using Gorilla Glass but the Dragontrail, idk how good it is.
tft said:
maybe it was the neighbors cat? never heard of a phone that screen mysteriously cracks itself. any pics?
.
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I will upload pics tomorrow..
Sent from my D6603 using XDA Free mobile app
Another one of those my screen mysteriously cracked for no reason thread.... I'm not sure what to make of these on XDA?
The amount of complaints are growing so quickly, all the chances of my buying a Z3 are fading.
I think it's time for a recall (that they will never do).
rdosti said:
The amount of complaints are growing so quickly, all the chances of my buying a Z3 are fading.
I think it's time for a recall (that they will never do).
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I feel the same way.. I went ahead and ordered an iPhone 6 plus to hold me over until I make up my mind and Sony decide to release price and availability on T-Mobile.
So here are some pictures.
It's a very small crack, it doesn't disturbs me but i think it isn't waterproof anymore...
Sent from my D6603 using XDA Free mobile app
I have an idea what can cause the crack.
When i hear Music with the speakers and full volume, the display vibrates a bit.
Can this be the reason?
Sent from my D6603 using XDA Free mobile app
tft said:
maybe it was the neighbors cat? never heard of a phone that screen mysteriously cracks itself. any pics?
.
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Actually, it happens when the glass is under pressure / stress.
Gave my mum my Galaxy Nexus a half year ago. A week ago she put it in a stacker in the car with much space, but rubber on the ground. We drove an hour on the Autobahn, not even fast, suspension doesn't even move much because it's so flat.. still it broke into 100 pieces, I've never seen a cracked screen like that. It didn't even move. But to be fair, it fell to the ground very often. Like 20 times, without any damage. I guess it was a bit under stress / pressure and cracked at the slightest touch...
If the glass from the z3 is under stress because it's a faulty unit, it may even crack because of a fast changing temperature. Out of your pocket --> cold table? Could happen imo. That should be covered by the warranty imo. But that depends on the country where you live in.. In germany for example we have a relatively strong consumer protection. If you have absolutely no scratches on the phone, it should be obvious that this is not your fault.
paysen said:
Actually, it happens when the glass is under pressure / stress.
Gave my mum my Galaxy Nexus a half year ago. A week ago she put it in a stacker in the car with much space, but rubber on the ground. We drove an hour on the Autobahn, not even fast, suspension doesn't even move much because it's so flat.. still it broke into 100 pieces, I've never seen a cracked screen like that. It didn't even move. But to be fair, it fell to the ground very often. Like 20 times, without any damage. I guess it was a bit under stress / pressure and cracked at the slightest touch...
If the glass from the z3 is under stress because it's a faulty unit, it may even crack because of a fast changing temperature. Out of your pocket --> cold table? Could happen imo. That should be covered by the warranty imo. But that depends on the country where you live in.. In germany for example we have a relatively strong consumer protection. If you have absolutely no scratches on the phone, it should be obvious that this is not your fault.
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I've had enough phones to know, they don't break from forces of nature or on their own. Hot to Cold, Cold to hot, faulty or not, doesn't happen.
Jonathan-H said:
I've had enough phones to know, they don't break from forces of nature or on their own. Hot to Cold, Cold to hot, faulty or not, doesn't happen.
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You had some phones and they didn't break? Wow.
I had some cars that didn't break in years of usage. So cars can't break from forces of nature or on their own.
When there is constant pressure on the glass from the frame itself, it will break much faster or with less force.
But keep ignoring the facts and please, please never read this:
http://en.wikipedia.org/wiki/Spontaneous_glass_breakage
OP should read this, Sony repaired several Xperia Z1 phones for free:
http://www.nextpowerup.com/news/520...cked-glass-sony-might-repair-it-for-free.html
I've put together a Google forms survey to collect some objective breakage data:
Sony Xperia Z3 / Z3 Compact - Glass Survey
Please take some time to complete the survey whether you've experienced a breakage or not, it's important to have a complete set of data. You will be able to view the survey results after submitting the form.
cschmitt said:
I've put together a Google forms survey to collect some objective breakage data:
Sony Xperia Z3 / Z3 Compact - Glass Survey
Please take some time to complete the survey whether you've experienced a breakage or not, it's important to have a complete set of data. You will be able to view the survey results after submitting the form.
Click to expand...
Click to collapse
I answered all the questions.
@paysen
Ich bin deutsch
So i have to send my device to Sonys repair center.
There is nothing more on it.
It's just like a new Z3 wich was taken out of the box 5 minutes ago.
Sent from my D6603 using XDA Free mobile app
There is no pressure from the frame, the glass fits inside it and rests on a lip. Hence why people have "gap issues". The actual frame puts no pressure on the glass under normal use as far as I can see. Unless of course the frame warps slightly, then I could see pressure building up at corners.
Sent from my D6603 using Tapatalk
Sorry - problem confirmed !
shook187 said:
Another one of those my screen mysteriously cracked for no reason thread.... I'm not sure what to make of these on XDA?
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That's what I thought, too. And I had the same ideas like that famous "neighbor's cat", didn't take it for serious.
Till this morning, when I found a nice crack in the screen after charging the Z3 over night, listening to music prior to sleeping.
Crack starts at the right side if the upper speaker, extends down to the lower left edge of the phone. You can see and feel it, touchscreen still working, but with problems.
No drops, no weight placed on the Z3, no famous cats, not even mice.
Reason ? Unknown.
A bold guess: Vibrations. Z3 was resting with it's lower edge against a metal bar of the little table next to my bed, I had music playing quite loud. As the upper speaker causes the phone to vibrate noticeably, the constant vibrations plus the metal bar preventing the Z3 from moving might have caused the issue. And it's the upper speaker where the crack starts.
Oh, oh, Sony...
UPDATE
Just had a call with Vodafone Germany - they told me it's a KNOWN problem many users experienced. They also revealed it's a manufacturing fault, and there's an agreement with Sony regarding repair or exchange of affected devices.
Passi1909: Du bist also nicht allein.
Oh, oh, Sony...
UPDATE 2
Just had a chat with Sonymobile. Unfriendly as ever. OF COURSE they don't know anything about the problem. OF COURSE there are no manufacturing defects. OF COURSE they don't know anything about agreements with Vodafone.
So it's the typical Sonymobile Germany habit. (They also completely ignored thousands of bent Z2 Tablets a few months ago.)
Presently, I am speaking with Vodafone Germany again to find a proper solution. But I guess I'll say goodbye to the Z3, don't want to risk another failure.
Aha, interesting. NOW Vodafone Germany (different agent) claims there are NO agreements with Sony.
Strange world.
Trying the Sony repair service, now.
I can foresee a nice class lawsuit headed their way. Sony might go bankrupt in a couple of years the way they have lost the walkman wars (audio wars), and forget about Video wars too - Samsung and LG are really getting in there, and mobile wars - gone are the days where the P800, P900, P1000 (??) were the best phones ever to the fact that Apple now has a clear dominance there and Samsung has literally taken Sony out when it comes to Android.
I can imagine that it might be time to teach Sony a lesson of cheating people with 6 monthly devices that are "downgrades" in terms of "life".
Chefproll, start recording your calls and get things documented.
I wanted to finally buy a sony Smartphone on christmas, in this case the z3, but after I've heard a lot worse problems from this, I can probably forget it. pity, because i thought that the sony xperia z3 is the most prettiest and best Smartphone on the market
tamilplaya98 said:
I wanted to finally buy a sony Smartphone on christmas, in this case the z3, but after I've heard a lot worse problems from this, I can probably forget it. pity, because i thought that the sony xperia z3 is the most prettiest and best Smartphone on the market
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It's a nice, cute device which is real fun to play with.
But I just cannot live with the subzero camera - and with a crack in the display. Device now is unusable, touchscreen now behaves totally erratic.
I just ordered a Samsung Galaxy S5. I NEVER EVER wished to buy another Samsung device. But after my experience with the Z3's camera, the cracked screen (don't listen to music) and the attitude of the Sonymobile staff - goodbye, Sony.
Chefproll said:
It's a nice, cute device which is real fun to play with.
But I just cannot live with the subzero camera - and with a crack in the display. Device now is unusable, touchscreen now behaves totally erratic.
I just ordered a Samsung Galaxy S5. I NEVER EVER wished to buy another Samsung device. But after my experience with the Z3's camera, the cracked screen (don't listen to music) and the attitude of the Sonymobile staff - goodbye, Sony.
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i will buy a htc one m8 or a nexus 5.
i cannot believe this ****...

Small crack on home button

Having a black S7(non-edge). Small crack in the home button at an edge. Was there from DAY 1 I guess. Much less noticeable in the black color.
Will it be worse overtime?
Will it render the fingerprint scanner unusable?
Krust4 said:
Having a black S7(non-edge). Small crack in the home button at an edge. Was there from DAY 1 I guess. Much less noticeable in the black color.
Will it be worse overtime?
Will it render the fingerprint scanner unusable?
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Click to collapse
Looks like a manufacturing defect. Try getting a replacement.
xDark_ said:
Looks like a manufacturing defect. Try getting a replacement.
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Should be a manufacturing defect that I didn't notice out of the box. No way this could happen without dropping the phone or any other strong impact which I'm sure I haven't done. Anyway since the exchange period is over there is no use of crying over spilt milk.
Even if I had found this issue within the replacement period or even on the same day of unboxing itself there is a chance that they will try their best to not give me replacement based on my previous experience with my Galaxy S3 which had a gap between back cover and the main body at the top edge for which they laughed at me when asked for a replacement and denied my claim. They only way to prove that this was indeed a manufacturing defect is to record the unboxing of the product and if there is anything wrong with the unit show it in the video right way, LOL, otherwise they won't believe my claim. I've seen people in forums who had replaced thrice or even five times. But things aren't so easy at my place.
It's been almost 1 month from the date of purchase. I contacted Samsung, and they are telling that physical damages aren't covered in warranty and if in case it's a manufacturing defect they told me to approach any service center to inspect. I heavily doubt whether they will believe me. Should I give it a try? What do you say?
Krust4 said:
Should be a manufacturing defect that I didn't notice out of the box. No way this could happen without dropping the phone or any other strong impact which I'm sure I haven't done. Anyway since the exchange period is over there is no use of crying over spilt milk.
Even if I had found this issue within the replacement period or even on the same day of unboxing itself there is a chance that they will try their best to not give me replacement based on my previous experience with my Galaxy S3 which had a gap between back cover and the main body at the top edge for which they laughed at me when asked for a replacement and denied my claim. They only way to prove that this was indeed a manufacturing defect is to record the unboxing of the product and if there is anything wrong with the unit show it in the video right way, LOL, otherwise they won't believe my claim. I've seen people in forums who had replaced thrice or even five times. But things aren't so easy at my place.
It's been almost 1 month from the date of purchase. I contacted Samsung, and they are telling that physical damages aren't covered in warranty and if in case it's a manufacturing defect they told me to approach any service center to inspect. I heavily doubt whether they will believe me. Should I give it a try? What do you say?
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I'd do it. If it doesn't go smoothly and they stone wall, yell at them on Twitter and on reddit.
xDark_ said:
I'd do it. If it doesn't go smoothly and they stone wall, yell at them on Twitter and on reddit.
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Lol. Also It's a know truth to many how Samsung also had become bad in quality with major/minor issue with camera, build much more. The issues with Galaxy S7 forums all over the internet is just enough to support my statement.
Krust4 said:
Lol. Also It's a know truth to many how Samsung also had become bad in quality with major/minor issue with camera, build much more. The issues with Galaxy S7 forums all over the internet is just enough to support my statement.
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Seems like they couldn't keep up with the demand and let the quality control slip
xDark_ said:
Seems like they couldn't keep up with the demand and let the quality control slip
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I'm in a confusion whether to go and get it repaired by Samsung or not. Because once when I approached Samsung's approved service centre (@ 2014) when my Galaxy S3 had a minor hardware issue (for the reason I quoted in one of my post) after replacement period. A person I closely know there (one of the repair guys) advised not to better give it for repair for this silly issue to any Samsung service centers and to better cover it with a case/cover since they were kind of bad at repairing and that they might mess up something else. So I'm kind of in a confusion in the case of my GS7's home button issue. What do you guys say?
Should I go for warranty repair?
Most of all, Will it cause to loose water-proofing?
Krust4 said:
I'm in a confusion whether to go and get it repaired by Samsung or not. Because once when I approached Samsung's approved service centre (@ 2014) when my Galaxy S3 had a minor hardware issue (for the reason I quoted in one of my post) after replacement period. A person I closely know there (one of the repair guys) advised not to better give it for repair for this silly issue to any Samsung service centers and to better cover it with a case/cover since they were kind of bad at repairing and that they might mess up something else. So I'm kind of in a confusion in the case of my GS7's home button issue. What do you guys say?
Should I go for warranty repair?
Most of all, Will it cause to loose water-proofing?
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Click to collapse
Go for it. If anything bad happens, just publicly shame them. Shouldn't lose you're waterproofing because it's being fixed by a first party

Charging issue w/ Galaxy A20

In the past week, this phone has stopped enabling "fast charge" and now, it takes all day (literally) to charge the phone. Also, battery draining is quite rapid (IMO). I've had the phone 2 months now and it's starting to have other issues as well. I have a question.... is it possible that a minor crack in the screen would have anything to do with the charging issues? BTW, the crack developed within 10 days of purchase. I did not drop the phone but perhaps, may have sat on it while in back pocket, but I question this for it's "supposed" the have Gorilla glass3 and I would think it would be more resistant to cracking in such a manner? Anyway, looking for answer, mostly, to charging issue. THANX Rick
69Rixter said:
In the past week, this phone has stopped enabling "fast charge" and now, it takes all day (literally) to charge the phone. Also, battery draining is quite rapid (IMO). I've had the phone 2 months now and it's starting to have other issues as well. I have a question.... is it possible that a minor crack in the screen would have anything to do with the charging issues? BTW, the crack developed within 10 days of purchase. I did not drop the phone but perhaps, may have sat on it while in back pocket, but I question this for it's "supposed" the have Gorilla glass3 and I would think it would be more resistant to cracking in such a manner? Anyway, looking for answer, mostly, to charging issue. THANX Rick
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Click to collapse
Take it back to the store
69Rixter said:
In the past week, this phone has stopped enabling "fast charge" and now, it takes all day (literally) to charge the phone. Also, battery draining is quite rapid (IMO). I've had the phone 2 months now and it's starting to have other issues as well. I have a question.... is it possible that a minor crack in the screen would have anything to do with the charging issues? BTW, the crack developed within 10 days of purchase. I did not drop the phone but perhaps, may have sat on it while in back pocket, but I question this for it's "supposed" the have Gorilla glass3 and I would think it would be more resistant to cracking in such a manner? Anyway, looking for answer, mostly, to charging issue. THANX Rick
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Click to collapse
If you put your whole body weight on the phone while bending it (that is, having it in your back pocket while sitting), why are you surprised that it cracked? Sturdy doesn't mean indestructible. And you were asking about custom roms for that phone so if you did something wrong in that regard it wouldn't be surprising if you had problems. Return it for a new one, if they will even take it back. They cover defects not abuse so don't be shocked if they tell you that its your problem.
RE: pwilson33(why does that sound familiar?)
I guess your not aware of durability of Gorilla glass 3, as touted by the manufacturer. But, I'll do some more "checking" and ask them(Gorilla Glass). Funny thing, the phone started charging, in reasonable time frame, albeit without "fast charge". Leads me to believe it's the charger(?). That too, I'll check out with a dealer. I was asking about a ROM. Haven't employed one as yet. Going to inquire at Samsung if it would be alright to revert to Android 9 so that I can continue to use the FM receiver. Strange...but had no problems until a few weeks after "upgrading" to Android 10
69Rixter said:
RE: pwilson33(why does that sound familiar?)
I guess your not aware of durability of Gorilla glass 3, as touted by the manufacturer. But, I'll do some more "checking" and ask them(Gorilla Glass). Funny thing, the phone started charging, in reasonable time frame, albeit without "fast charge". Leads me to believe it's the charger(?). That too, I'll check out with a dealer. I was asking about a ROM. Haven't employed one as yet. Going to inquire at Samsung if it would be alright to revert to Android 9 so that I can continue to use the FM receiver. Strange...but had no problems until a few weeks after "upgrading" to Android 10
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Click to collapse
You can't go back to Android 9
69Rixter said:
RE: pwilson33(why does that sound familiar?)
I guess your not aware of durability of Gorilla glass 3, as touted by the manufacturer. But, I'll do some more "checking" and ask them(Gorilla Glass). Funny thing, the phone started charging, in reasonable time frame, albeit without "fast charge". Leads me to believe it's the charger(?). That too, I'll check out with a dealer. I was asking about a ROM. Haven't employed one as yet. Going to inquire at Samsung if it would be alright to revert to Android 9 so that I can continue to use the FM receiver. Strange...but had no problems until a few weeks after "upgrading" to Android 10
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Click to collapse
Guess you're not familiar with things breaking if you put too much stress on them. You can't go back to 9 unless you root the phone and load a custom ROM which voids the warranty, so you're then out of luck for a warranty replacement for the phone you broke.
Personally I'd not trust a battery that had been bent enough to crack the phone. But you obviously know everything, so have fun.
RE: physwizz
Thanx for replying. Damn, did not know that.(" You can't go back to Android 9") Well, gonna have to figure out some other way(?) Hopefully, there is an app out there I haven't discovered.
Re: pwilson33
Funny, when I took the phone to the dealer, they checked out the battery and said it was "in fine working order" (???). Kinda blows your comment right outta the water, huh? No, I don't know everything, but is apparent that neither do you!!! Keep your snide comments to yourself.
69Rixter said:
RE: physwizz
Thanx for replying. Damn, did not know that.(" You can't go back to Android 9") Well, gonna have to figure out some other way(?) Hopefully, there is an app out there I haven't discovered.
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Click to collapse
My fast charging works fine if I use the proper charger and a short lead.
Did you do a reset after updating? Lots of issues the pop up after an update are due to leftover data messing with things.
Move your files off and give that baby a factory reset real quick.
69Rixter said:
Re: pwilson33
Funny, when I took the phone to the dealer, they checked out the battery and said it was "in fine working order" (???). Kinda blows your comment right outta the water, huh? No, I don't know everything, but is apparent that neither do you!!! Keep your snide comments to yourself.
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Click to collapse
I didn't say it wasn't ok did I? I said I wouldn't trust it and I wouldn't. Like said, if you bent it enough to crack the screen a LiOn battery could get the foil exposed and it would go up. Was there a word that was too hard for you?
And if you want to have a comment "blown out of the water", what about your junk regarding gorilla glass? Yea, I'm sure you have NEVER EVER heard of ANYONE BREAKING THEIR SCREEN BEFORE, RIGHT?
Want FM Radio on A10? Nextradio app in the play store. And before you moan about anything, your radio working has nothing to do with Android, but what the firmware allows from the vendor.
Charging Issue
Re: ninjainabag
I was just returning here to state that I'd just done what you suggested. Geez... DUH, why didn't I think of/do that sooner. Yes, now charging is working as supposed to. THANK YOU. How do I change the "header" to solved? Hope this can help someone else :good:
RE: pwilson33
If YOU want your comments "blown out of the water", keep making comments on subjects you don't know what your talking about. NextRadio does not work on android 10. Again, I did not say the radio didn't work...read again...I said I couldn't find an app that would access the FM chip. The apps I've investigated all use i-net access. And..."my junk regarding gorilla glass"...you've already proved you know know little to nothing about it. If you can't help out on a thread, which your unable to do, just stay off it.
69Rixter said:
RE: pwilson33
If YOU want your comments "blown out of the water", keep making comments on subjects you don't know what your talking about. NextRadio does not work on android 10. Again, I did not say the radio didn't work...read again...I said I couldn't find an app that would access the FM chip. The apps I've investigated all use i-net access. And..."my junk regarding gorilla glass"...you've already proved you know know little to nothing about it. If you can't help out on a thread, which your unable to do, just stay off it.
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Click to collapse
Try again. NextRadio works fine on A10, and have it installed and working. Since you appear to have trouble reading, note the part about the firmware on the phone, and some vendors disabling it. If its disabled it doesn't work with any app. And spouting off about it being gorilla glass is supposed to mean what? Or are you seriously trying to say that NO ONE HAS EVER BROKEN THEIR PHONE SCREEN since gorilla glass came out? Because if they have I obviously know more about the possibility of it breaking than you do.
And I'm pretty confident that I've seen many broken phones of all types. Maybe you should get out more.
I've not found an app that can access the FM chipset. Next Radio is defunct now and doesn't work on And. 10. I'm going to mark this thread closed...as soon as I find the proper "tool" to do so.
69Rixter said:
I've not found an app that can access the FM chipset. Next Radio is defunct now and doesn't work on And. 10. I'm going to mark this thread closed...as soon as I find the proper "tool" to do so.
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Click to collapse
Love how you ignore what you don't feel like answering. Can't wait for your follow up where you insult people and act like you're 9, because you don't have any rational responses.
NextRadio is not 'defunct', and received an update not too long ago. And again it works fine on A10. Did you not understand when you were told very, VERY simply (maybe not simply enough for you, though), that unless your provider ALLOWS that feature to be turned on, it won't work no matter what the app??
And can't you answer the simple question of whether or not you've ever heard of someone dropping their phone and breaking the (in your mind) ABSOLUTELY UNBREAKABLE gorilla glass, that you claim to know all about?

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