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The corner of the button part is coming off

i just noticed the corner near the home button has a tiny bend that starts seperated from the layer beneath it....it looks like an old screen protector got a little bend in the corner but that is the surface of the phone!!! is there anyway to replace it or i cant do anything just waiting for it to come off?
it is ridiculous how an expensive phone like touch pro uses such low quality plastic that can actually get bend and i feel really helpless now =(

Yeah, mine is doing that too. Except it's on the "back" button side. It doesn't really affect anything. I'm just worried that if something gets caught on it, it might peel back further.
Nothing can make this phone suck though! It rules!!!

Yeah, unfortunately the TP/Diamond are suffering from some manufacturing defects, probably because it's a "new" design style for HTC. My TP has a touchscreen defect that conveniently showed up after the two-week return/exchange period.
Protective case, learn to love it.

Do you guys think they would be willing to replace a new case if i pay them?

My device shows the same behavior since this morning. Its about 1mm, so nothing to worry about and it seems to stick pretty well on the rest, thinking about rasping the edge off a bit to make it smoother
Is this getting worse on yours? Last post is 3 weeks ago .......

Any chance someone would post a picture of this? I'm thinking about the Fuze, but I can't stomach another HTC phone full of hardware flaws.
season007 said:
Do you guys think they would be willing to replace a new case if i pay them?
Click to expand...
Click to collapse
If it's really a defect, they should replace it without you paying them.

Considering that ATT offers a 1 year manufacture warranty. I can't see why you wouldn't be able to return the phone and get a replacement. It is obviously a problem with the design of the phone.
It wouldn't hurt to try and go to an ATT store and see if you can get a new FUZE!!!

Well, as we all know, HTC always claims that they don't know anything about the problems we address to them.
When I first complained to their support that I am having GPS lag, they told me I was the only one in the whole world suffering that problem, so it must be related to the software I installed.
Luckily they can not deny hardware problem so easily, as long as it is clear that there wher enot caused by misuse.
I don't have this particular problam, yet, but as I am already on my thrid TP (the first two had a defect hardware keyboard and black paint falling off), I would like to get some photo evidence of the users here, who unfortunately have the button part coming off.
That way we can show to HTC that more users have that problem, before we send back our devices, and maybe negotiate a direct replace, instead of rapair procedure, which takes up to 2 weeks.

season007 said:
i just noticed the corner near the home button has a tiny bend that starts seperated from the layer beneath it....it looks like an old screen protector got a little bend in the corner but that is the surface of the phone!!! is there anyway to replace it or i cant do anything just waiting for it to come off?
it is ridiculous how an expensive phone like touch pro uses such low quality plastic that can actually get bend and i feel really helpless now =(
Click to expand...
Click to collapse
My AT&T Fuze started doing the same thing after just two months. However, the bent plastic corner of the clear laminate was RAZOR sharp. My wife went to answer the phone and it resulted in a very serious slash to her cheek. This defect resulted in a very serious cut to her face!!
What is even more disappointing is that AT&T said that warranty does not cover this issue and said that the only way I was getting a replacement was if I paid the $125 deductible from the [email protected]*t insurance they scammed me on. I would have thought for $5/mo. I was completely covered.
The AT&T customer care rep was rude and not willing to help. A request to speak to his manager didn't get me far either. Even after I threatened to switch all 30 phones at my company back to Verizon Wireless they didn't seem to care.
At last I called HTC America directly this morning, explained my issue and they turned me over to a product specialist who told me that they know of no such issue. Despite my insistence they refused to replace the phone. Therefore, I WILL cancel all 30 lines my company has with AT&T and go back to Verizon...I hear the Samsung Omnia is not a bad smartphone!!

Phone frames popped out?

Hello,
I've owned my Sony Xperia Z3 Device for about 3-4 months and i've always kept a Case onit (Tudia Case) Today i had dropped it, and noticed the frame next to the dock connection has popped out, I went to Tesco's they told me They wont replace it because it is a 'accidental damage' not a electrical fault however i've noticed i'm only getting 2-3 bars, Will Sony Replace this?

do you really think they should, given there's no real fault on their part - ask them for a quote for an out of warranty repair maybe.......

deepershades said:
do you really think they should, given there's no real fault on their part - ask them for a quote for an out of warranty repair maybe.......
Click to expand...
Click to collapse
Well yeah, i mean paying for something that's £500 and then discovering it develops a metal deformation after a drop, That's ridiculous? Would it not irritate you if your device suddenly developed an issue where the metal frame stuck out and slightly bent? This is absolute bull****, Plus it is an issue as i've found it's got an impact on the Wifi/Network, Well that's my theory due to the fact my bars are sticking on 2/3 bars and WiFi is absolutely shocking right now, sometimes it wont even connect.

But in their eyes, you dropped it.

corallus said:
But in their eyes, you dropped it.
Click to expand...
Click to collapse
Bit stupid to be fair, Surely the warranty should cover Accidental damage & Technical faults, meh, Do you reckon if i buy insurance they'll replace it for me?

no because that would be fraud and it's generally illegal.....

deepershades said:
no because that would be fraud and it's generally illegal.....
Click to expand...
Click to collapse
How so?
(I'm talking about third party insurance such as protectyourbubble.co.uk
If i purchase insurance surely they would cover me? Afterall that's what i'm paying for....
EDIT:
Decided to stop wasting my time and tried some DIY, Managed to push the metal back in it's got a small ripple, and a few very hair line scratches which are unnoticeable, However if it bothers me toomuch I'll just purchase a new frame for the phone and assemble the device into that
I URGE EVERYONE TO PUT A FLIPCASE ON YOUR DEVICE TO PREVENT ANY BENDING/METAL POPPING!

It didn't 'develop' a "metal deformation", you dropped it.
"warranty should cover Accidental damage" Are you serious? If you accidentally crash your car, the person you bought it from should give you a new one?
"If i purchase insurance surely they would cover me?" Insurance is a product that is sold on a risk basis, where there is some risk that you might make a claim, not a 100% chance of you making a claim.
I'm not sure if you are trolling... Or if this is really the way you think things work.

it's not entirely dissimilar to the continuous play fraud where broken PS3s were being sourced via ebay, and then repaired improperly using sony's in-house policy - needless to say the scheme was closed off to new subscribers, and the bar was almost certainly raised for those seeking an independent guarantee repair due to the cynicism generated - whilst I agree that some repair quotes are excessive and some consumers are incorrectly asked to pay for a defect sony simply don't want to acknowledge, the two aspects I'm not comfortable with are (a) blatantly dishonest claims; and (b) hair trigger claims for a brand new replacement because their back panel is a billionth of a millimetre out with no clear indication of prejudice - there's no guarantee that sony will continue to produce handsets in the middle or the longterm, and people perhaps need to bear that in mind before flagging that they're on their fourth Z3 which they'll probably return immediately before the statutory guarantee expires..... general comment by the way, and not aimed at the OP who can take his own decisions.

[Q] Possible manufacturing defect?

When its completely dark, and the notification button lights are on, I can see light coming out of the bottom bezel (this is the part where the bezel meets the plastic part, between the home and back buttons). Does anyone else see the same problem? Should I ask for a replacement?

razzzor1234 said:
When its completely dark, and the notification button lights are on, I can see light coming out of the bottom bezel (this is the part where the bezel meets the plastic part, between the home and back buttons). Does anyone else see the same problem? Should I ask for a replacement?
Click to expand...
Click to collapse
No,
I cant see any light coming from mine mi 4i,
And i doubt flipkart/xiaomi will replace your device over this defect.:fingers-crossed:

Sounds like defect
me.ashishjaiswal said:
No,
I cant see any light coming from mine mi 4i,
And i doubt flipkart/xiaomi will replace your device over this defect.:fingers-crossed:
Click to expand...
Click to collapse
It does sound like a defect. Flipkart anyways has a return policy, right? I think you can return it and get a new one if that's permitted.

razzzor1234 said:
When its completely dark, and the notification button lights are on, I can see light coming out of the bottom bezel (this is the part where the bezel meets the plastic part, between the home and back buttons). Does anyone else see the same problem? Should I ask for a replacement?
Click to expand...
Click to collapse
I have the same problem. I am keeping the lights off so that it doesn't bother me
I know its a defect but I can live with it

Yes it looks to be a manufacturing defect.
You can probably talk to the customer care guys in your area to get a solution on this.
Or just ignore this as other users do.

I have placed a replacement order and flipkart customer care called me and informed me that the courier agent will come and pick up the phone in 3 days. Once they take the phone to the service center and if the phone is 'eligible' to be replaced, they will send a new phone within 15 days. I am just curious if this is worth the effort as i have read in some other forums that someone else got yet another defective piece as replacement.. What do you guys think?

shibaa987 said:
Yes it looks to be a manufacturing defect.
You can probably talk to the customer care guys in your area to get a solution on this.
Or just ignore this as other users do.
Click to expand...
Click to collapse
yeah..its manufacturing defect..i got replcement

nowfalsalahudeen said:
yeah..its manufacturing defect..i got replcement
Click to expand...
Click to collapse
Did you talk to the customer care people for replacement or flipkart?

Im one of the lucky customers who got to try 3 Mi 4i devices! lol.. First 2 devices had the same defect and as a last bet, i went with another replacement instead of refund. Luckily, Im now holding the third device which is defect free
Edit:
For me, replacement was no hassle. Initiated replacement in Flipkart, Rep called me to confirm and next day, they delivered a new device and took the defective device. When I placed replacement req for already replaced device, Rep told that they wont provide replacement second time and instead he was ready to process refund. But I insisted on getting replacement for which he accepted and sent the replacement the very next day. I guess the city where you live in matters.. and I live in Bangalore.

I also got a replacement, but the new phone also has the issue. But its less prominent and I have to stare hard at the phone to see the gap. Anyway, I just decided to live with it and turned off the button notification so that's not a bother any more....

Update the thread
nowfalsalahudeen said:
yeah..its manufacturing defect..i got replcement
Click to expand...
Click to collapse
Hi nowfalsalahudeen, I will suggest you to update this one on the first page of this thread so that any one refers to this thread will know the root cause of this issue has been identified and solved.
This will help others save time and also other guys having this problem will get an idea what to do. :good:
Thanks

Z3 warranty broken touchscreen

quick question, does sony cover cracked screens? because i dropped my phone and the screen has a small crack but the touchscreen is completely not working now, its still under warranty so will they cover this normally? also, if not , how much does it cost to fix and will it lose its waterproofing if i replace it myself?? been looking on their site but they make it so awkward to find any useful info

kellykozakoza said:
quick question, does sony cover cracked screens? because i dropped my phone and the screen has a small crack but the touchscreen is completely not working now, its still under warranty so will they cover this normally? also, if not , how much does it cost to fix and will it lose its waterproofing if i replace it myself?? been looking on their site but they make it so awkward to find any useful info
Click to expand...
Click to collapse
Take it to a Sony store /centre if there's one you can get to and see what they say. It can totally depend on the person you see and the individual centre. If they feel bad for you they might do it, plus Z3 is "old" now so they will be looking (I expect) to get rid of the parts if they have a surplus so it's down to luck.
Don't act like you're willing to pay for it yourself as they get to bill Sony Warranty if it's covered anyway. Sony's market share is meh, so the last thing they need is more unhappy customers and losing repeat sales.
Then if its a serious no, and that's after a lot of fighting (if you're brave making a big fuss can break them ;p) then ask how much. Probably will be extortionate so if you can follow a guide to replace it yourself this will be better.
Water resistance is temperamental at best on these phones so you will likely lose it by replacing yourself, but how often do you really need it? Phones were fine before water proofing so it's just a niche feature not a necessity. Plus there are loads of people saying they lost their's after using warranty anyway.
Mine had the screen replaced for dead pixels (and they actually did a full refurbishment ports and all) in Russia (bought phone there as was cheap) and the pressure test for water proofing still works, but I haven't tested it since and don't really want to get it wet on purpose. So again depends on the service centre.
Hope my essay helps. Could all be useless. Just my experience with Sony

S8+ Display issues reported to Samsung but they seem to be playing games

Hello Friends,
In May I bought a S8+ for Indian Rupees 64999 and in less than 8 weeks all of a sudden the screen started flickering when kept on charge. I handed over the phone to the service center in Mumbai, India. I asked for a replacement handset and they said they will repair it for free and give me an additional 12 months added warranty. After spending ten days with my phone and back and forth over calls, this is the response received from Samsung customer care:
What I fail to understand is that - Not once has my phone even touched water than how are they saying "water log" can someone who knows more on this please help, I am going to challenge this legally and need help, please advise.
Dear Mr. Shah,
Greetings!
This is in regards to the complaint of your Samsung Handset model number (SM-G955FZKDINS), bearing serial number (RZXXXXMRWJ).
It is our best endeavor to provide you with impeccable product experience at Samsung.
Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.
This is in line with the terms and conditions mentioned in our warranty card provided with every product at the time of sale. In this case, the consumer has to bear the expenses of the repair as once the product is water log.
Therefore, we request you to bare with our efforts to serve you better by allowing us to replace your unit part on a chargeable basis. As such the total cost of repair would be Rs. (24472.78).
In conclusion, based on our discussion, we would not be able to cater your request for Replacement of your product.
Rest assured that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction.
We value your relationship with Samsung and assure you of our best services, always.

Liquid Damage Indicator (LDI)
shahdave said:
Hello Friends,
In May I bought a S8+ for Indian Rupees 64999 and in less than 8 weeks all of a sudden the screen started flickering when kept on charge. I handed over the phone to the service center in Mumbai, India. I asked for a replacement handset and they said they will repair it for free and give me an additional 12 months added warranty. After spending ten days with my phone and back and forth over calls, this is the response received from Samsung customer care:
What I fail to understand is that - Not once has my phone even touched water than how are they saying "water log" can someone who knows more on this please help, I am going to challenge this legally and need help, please advise.
Dear Mr. Shah,
Greetings!
This is in regards to the complaint of your Samsung Handset model number (SM-G955FZKDINS), bearing serial number (RZXXXXMRWJ).
It is our best endeavor to provide you with impeccable product experience at Samsung.
Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.
This is in line with the terms and conditions mentioned in our warranty card provided with every product at the time of sale. In this case, the consumer has to bear the expenses of the repair as once the product is water log.
Therefore, we request you to bare with our efforts to serve you better by allowing us to replace your unit part on a chargeable basis. As such the total cost of repair would be Rs. (24472.78).
In conclusion, based on our discussion, we would not be able to cater your request for Replacement of your product.
Rest assured that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction.
We value your relationship with Samsung and assure you of our best services, always.
Click to expand...
Click to collapse
There is something called a liquid damage indicator in the SIM compartment, it's similar to litmus paper that indicates the presence of acid or an alkali by changing colour. In this instance the LDI determines whether a liquid (water) has entered the device.
It may well be that the water was introduced at the service centre, but without a before and after shot taken whilst you were at the service centre, this would be nigh on impossible to prove. Good luck with your legal challenge.

Screen flickering is also indicative of water damage.

dynospectrum said:
Screen flickering is also indicative of water damage.
Click to expand...
Click to collapse
But I have been extra cautious with the phone, especially when the price tag is a over US$1000 for which I am asked to shell out US$400 now, I am wondering how can water enter without me exposing it to water?

kxdaorbit said:
There is something called a liquid damage indicator in the SIM compartment, it's similar to litmus paper that indicates the presence of acid or an alkali by changing colour. In this instance the LDI determines whether a liquid (water) has entered the device.
It may well be that the water was introduced at the service centre, but without a before and after shot taken whilst you were at the service centre, this would be nigh on impossible to prove. Good luck with your legal challenge.
Click to expand...
Click to collapse
Thanks for sharing the detailed explanation, so there is no way to prove it, if I am facing this others too may have faced it, could mine be an exception?

shahdave said:
Thanks for sharing the detailed explanation, so there is no way to prove it, if I am facing this others too may have faced it, could mine be an exception?
Click to expand...
Click to collapse
I'm not too sure whether humidity can cause this? Maybe a prolonged spell in the bathroom ? I have seen some posts alluding to the same situation as yours, on this and other device forums.
Maybe the thing to do, is to search for this topic and then reach out to those complainants to see how or if their issue was resolved.

kxdaorbit said:
I'm not too sure whether humidity can cause this? Maybe a prolonged spell in the bathroom ? I have seen some posts alluding to the same situation as yours, on this and other device forums.
Maybe the thing to do, is to search for this topic and then reach out to those complainants to see how or if their issue was resolved.
Click to expand...
Click to collapse
Thanks once again for spending time and reverting back, I am not sure if humidity would be a factor, cause than - what would the effect be on non water resistant phones, just a thought. Also like I said I have not let water touch the phone let alone take it in a shower.
Sure I will research other posts and forums to see what are others experiences, thanks once again

And here I thought the S8+ was water resistant.... Surely the IP68 rating isn't just so much marketing hot air?

wow and they label it with IP68 in huge ads! Really it should have been replaced without any additional cost...
Feel really bad for you man.

shahdave said:
But I have been extra cautious with the phone, especially when the price tag is a over US$1000 for which I am asked to shell out US$400 now, I am wondering how can water enter without me exposing it to water?
Click to expand...
Click to collapse
Sometimes sweat can cause the issue of the water damage. If you're in a hot sweaty environment you should put your phone in a zip lock bag. You can goole it and there are plenty of instances where sweat alone has caused the issue.

kxdaorbit said:
I'm not too sure whether humidity can cause this? Maybe a prolonged spell in the bathroom ? I have seen some posts alluding to the same situation as yours, on this and other device forums.
Maybe the thing to do, is to search for this topic and then reach out to those complainants to see how or if their issue was resolved.
Click to expand...
Click to collapse
I'm not sure but guess the poster is from India. India is very hot country with high humidity. This makes off course people sweat much more. So there are many possibilities how the water damage indicator got triggered. And funny is most Post I read about this triggered water indicator people swear the phone never touched any water. Because they know very well water damage is not covered. And because Samsung touted the S8 and S8+ are water resistant they try crazy things like a guy who used it in salt water playing diver movie maker.
---------- Post added at 02:22 PM ---------- Previous post was at 02:19 PM ----------
ggrant3876 said:
Sometimes sweat can cause the issue of the water damage. If you're in a hot sweaty environment you should put your phone in a zip lock bag. You can goole it and there are plenty of instances where sweat alone has caused the issue.
Click to expand...
Click to collapse
This is exactly what I was thinking. And India is very hot and the humidity is very high.

I've triggered the water damage on older phones multiple times just from humidity. On my note 4 I literally watch the sensor turn pink on the battery while the battery was sitting out on my desk not inside the phone.
If it is only happening while its charging I have a few suggestions if you don't want to pay for the repair charge.
1.) Try to clean out the charging port with a little bit of alcohol and make sure there is no lint in there that could be holding liquid.
2.) replace your charging cable. It may just be a bad cable
3.) Invest in a wireless charge and stop using the cable all together

ggrant3876 said:
Sometimes sweat can cause the issue of the water damage. If you're in a hot sweaty environment you should put your phone in a zip lock bag. You can goole it and there are plenty of instances where sweat alone has caused the issue.
Click to expand...
Click to collapse
For real, are you serious? Sweating is not a problem for me and as it is I use Bluetooth headsets

shahdave said:
For real, are you serious? Sweating is not a problem for me and as it is I use Bluetooth headsets
Click to expand...
Click to collapse
Dude, I wasn't saying anything about your personal hygiene but sweating whether in your pocket or out of it is a real problem for smartphones.
https://forums.androidcentral.com/g...ave-you-ever-had-phone-get-damaged-sweat.html
Plus many more instances.

Ask them how they tested the seals on the phone before opening it up. If they can't tell you say they have no way to prove it was not a manufacturing defective seal that was bad and they should cover the repair under warranty.

shahdave said:
Hello Friends,
In May I bought a S8+ for Indian Rupees 64999 and in less than 8 weeks all of a sudden the screen started flickering when kept on charge. I handed over the phone to the service center in Mumbai, India. I asked for a replacement handset and they said they will repair it for free and give me an additional 12 months added warranty. After spending ten days with my phone and back and forth over calls, this is the response received from Samsung customer care:
What I fail to understand is that - Not once has my phone even touched water than how are they saying "water log" can someone who knows more on this please help, I am going to challenge this legally and need help, please advise.
Dear Mr. Shah,
Greetings!
This is in regards to the complaint of your Samsung Handset model number (SM-G955FZKDINS), bearing serial number (RZXXXXMRWJ).
It is our best endeavor to provide you with impeccable product experience at Samsung.
Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.
This is in line with the terms and conditions mentioned in our warranty card provided with every product at the time of sale. In this case, the consumer has to bear the expenses of the repair as once the product is water log.
Therefore, we request you to bare with our efforts to serve you better by allowing us to replace your unit part on a chargeable basis. As such the total cost of repair would be Rs. (24472.78).
In conclusion, based on our discussion, we would not be able to cater your request for Replacement of your product.
Rest assured that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction.
We value your relationship with Samsung and assure you of our best services, always.
Click to expand...
Click to collapse
Hey are you speaking to any **** joe who answers the phone when you phone Samsung? Why I’m saying this, I had a issue with a company once soon as I asked to speak to their manager there whole attitude changed.. What you need to do is get hold of someone high up in the chain, that way you cut out dicks who are causing issues on your device and then making you pay for it.. it’s a joke they are charging you near 400 USD to fix a issue that is caused by their device or by their workers..

shahdave said:
For real, are you serious? Sweating is not a problem for me and as it is I use Bluetooth headsets
Click to expand...
Click to collapse
Even if you don't hold your mobile to your head mate.
It's enough having it in your pocket and moisture is already building dependent on your weather conditions. Im hyper careful carrying my mobiles around. Most the time I have a special Bag to put everything I need into it (Headphones, Charger, Micro cleaning kit and alike). Like this there is no bending, no cracked screen and many other issues are taken care of. Off course this is not a option for everybody. There are very small little nice bags even with integrated cooling. Maybe this could be a solution for you next time.