Related
I recieved my Z3 10 days ago.
It's superfast and the batterylife is awesome.
But 2 days ago, i noticed a damage in my Screen.
It's not big, but you can feel and see it..
I never dropped the phone, i even didn't use it often, because actually it's my secondary phone.
I never put it in my pocket with keys or money or anything.
So this morning i noticed a crack in the screen.
It's not big, too. But you can see it..
It looks like the screen is to big and instable and cracked.
This happened over night without any external influence.
Anybody got this too?
maybe it was the neighbors cat? never heard of a phone that screen mysteriously cracks itself. any pics?
.
Actually, the screen of the Z2 cracked spontaneously over the night some people. (From one corner to another.) Sony is not using Gorilla Glass but the Dragontrail, idk how good it is.
tft said:
maybe it was the neighbors cat? never heard of a phone that screen mysteriously cracks itself. any pics?
.
Click to expand...
Click to collapse
I will upload pics tomorrow..
Sent from my D6603 using XDA Free mobile app
Another one of those my screen mysteriously cracked for no reason thread.... I'm not sure what to make of these on XDA?
The amount of complaints are growing so quickly, all the chances of my buying a Z3 are fading.
I think it's time for a recall (that they will never do).
rdosti said:
The amount of complaints are growing so quickly, all the chances of my buying a Z3 are fading.
I think it's time for a recall (that they will never do).
Click to expand...
Click to collapse
I feel the same way.. I went ahead and ordered an iPhone 6 plus to hold me over until I make up my mind and Sony decide to release price and availability on T-Mobile.
So here are some pictures.
It's a very small crack, it doesn't disturbs me but i think it isn't waterproof anymore...
Sent from my D6603 using XDA Free mobile app
I have an idea what can cause the crack.
When i hear Music with the speakers and full volume, the display vibrates a bit.
Can this be the reason?
Sent from my D6603 using XDA Free mobile app
tft said:
maybe it was the neighbors cat? never heard of a phone that screen mysteriously cracks itself. any pics?
.
Click to expand...
Click to collapse
Actually, it happens when the glass is under pressure / stress.
Gave my mum my Galaxy Nexus a half year ago. A week ago she put it in a stacker in the car with much space, but rubber on the ground. We drove an hour on the Autobahn, not even fast, suspension doesn't even move much because it's so flat.. still it broke into 100 pieces, I've never seen a cracked screen like that. It didn't even move. But to be fair, it fell to the ground very often. Like 20 times, without any damage. I guess it was a bit under stress / pressure and cracked at the slightest touch...
If the glass from the z3 is under stress because it's a faulty unit, it may even crack because of a fast changing temperature. Out of your pocket --> cold table? Could happen imo. That should be covered by the warranty imo. But that depends on the country where you live in.. In germany for example we have a relatively strong consumer protection. If you have absolutely no scratches on the phone, it should be obvious that this is not your fault.
paysen said:
Actually, it happens when the glass is under pressure / stress.
Gave my mum my Galaxy Nexus a half year ago. A week ago she put it in a stacker in the car with much space, but rubber on the ground. We drove an hour on the Autobahn, not even fast, suspension doesn't even move much because it's so flat.. still it broke into 100 pieces, I've never seen a cracked screen like that. It didn't even move. But to be fair, it fell to the ground very often. Like 20 times, without any damage. I guess it was a bit under stress / pressure and cracked at the slightest touch...
If the glass from the z3 is under stress because it's a faulty unit, it may even crack because of a fast changing temperature. Out of your pocket --> cold table? Could happen imo. That should be covered by the warranty imo. But that depends on the country where you live in.. In germany for example we have a relatively strong consumer protection. If you have absolutely no scratches on the phone, it should be obvious that this is not your fault.
Click to expand...
Click to collapse
I've had enough phones to know, they don't break from forces of nature or on their own. Hot to Cold, Cold to hot, faulty or not, doesn't happen.
Jonathan-H said:
I've had enough phones to know, they don't break from forces of nature or on their own. Hot to Cold, Cold to hot, faulty or not, doesn't happen.
Click to expand...
Click to collapse
You had some phones and they didn't break? Wow.
I had some cars that didn't break in years of usage. So cars can't break from forces of nature or on their own.
When there is constant pressure on the glass from the frame itself, it will break much faster or with less force.
But keep ignoring the facts and please, please never read this:
http://en.wikipedia.org/wiki/Spontaneous_glass_breakage
OP should read this, Sony repaired several Xperia Z1 phones for free:
http://www.nextpowerup.com/news/520...cked-glass-sony-might-repair-it-for-free.html
I've put together a Google forms survey to collect some objective breakage data:
Sony Xperia Z3 / Z3 Compact - Glass Survey
Please take some time to complete the survey whether you've experienced a breakage or not, it's important to have a complete set of data. You will be able to view the survey results after submitting the form.
cschmitt said:
I've put together a Google forms survey to collect some objective breakage data:
Sony Xperia Z3 / Z3 Compact - Glass Survey
Please take some time to complete the survey whether you've experienced a breakage or not, it's important to have a complete set of data. You will be able to view the survey results after submitting the form.
Click to expand...
Click to collapse
I answered all the questions.
@paysen
Ich bin deutsch
So i have to send my device to Sonys repair center.
There is nothing more on it.
It's just like a new Z3 wich was taken out of the box 5 minutes ago.
Sent from my D6603 using XDA Free mobile app
There is no pressure from the frame, the glass fits inside it and rests on a lip. Hence why people have "gap issues". The actual frame puts no pressure on the glass under normal use as far as I can see. Unless of course the frame warps slightly, then I could see pressure building up at corners.
Sent from my D6603 using Tapatalk
Sorry - problem confirmed !
shook187 said:
Another one of those my screen mysteriously cracked for no reason thread.... I'm not sure what to make of these on XDA?
Click to expand...
Click to collapse
That's what I thought, too. And I had the same ideas like that famous "neighbor's cat", didn't take it for serious.
Till this morning, when I found a nice crack in the screen after charging the Z3 over night, listening to music prior to sleeping.
Crack starts at the right side if the upper speaker, extends down to the lower left edge of the phone. You can see and feel it, touchscreen still working, but with problems.
No drops, no weight placed on the Z3, no famous cats, not even mice.
Reason ? Unknown.
A bold guess: Vibrations. Z3 was resting with it's lower edge against a metal bar of the little table next to my bed, I had music playing quite loud. As the upper speaker causes the phone to vibrate noticeably, the constant vibrations plus the metal bar preventing the Z3 from moving might have caused the issue. And it's the upper speaker where the crack starts.
Oh, oh, Sony...
UPDATE
Just had a call with Vodafone Germany - they told me it's a KNOWN problem many users experienced. They also revealed it's a manufacturing fault, and there's an agreement with Sony regarding repair or exchange of affected devices.
Passi1909: Du bist also nicht allein.
Oh, oh, Sony...
UPDATE 2
Just had a chat with Sonymobile. Unfriendly as ever. OF COURSE they don't know anything about the problem. OF COURSE there are no manufacturing defects. OF COURSE they don't know anything about agreements with Vodafone.
So it's the typical Sonymobile Germany habit. (They also completely ignored thousands of bent Z2 Tablets a few months ago.)
Presently, I am speaking with Vodafone Germany again to find a proper solution. But I guess I'll say goodbye to the Z3, don't want to risk another failure.
Aha, interesting. NOW Vodafone Germany (different agent) claims there are NO agreements with Sony.
Strange world.
Trying the Sony repair service, now.
I can foresee a nice class lawsuit headed their way. Sony might go bankrupt in a couple of years the way they have lost the walkman wars (audio wars), and forget about Video wars too - Samsung and LG are really getting in there, and mobile wars - gone are the days where the P800, P900, P1000 (??) were the best phones ever to the fact that Apple now has a clear dominance there and Samsung has literally taken Sony out when it comes to Android.
I can imagine that it might be time to teach Sony a lesson of cheating people with 6 monthly devices that are "downgrades" in terms of "life".
Chefproll, start recording your calls and get things documented.
I wanted to finally buy a sony Smartphone on christmas, in this case the z3, but after I've heard a lot worse problems from this, I can probably forget it. pity, because i thought that the sony xperia z3 is the most prettiest and best Smartphone on the market
tamilplaya98 said:
I wanted to finally buy a sony Smartphone on christmas, in this case the z3, but after I've heard a lot worse problems from this, I can probably forget it. pity, because i thought that the sony xperia z3 is the most prettiest and best Smartphone on the market
Click to expand...
Click to collapse
It's a nice, cute device which is real fun to play with.
But I just cannot live with the subzero camera - and with a crack in the display. Device now is unusable, touchscreen now behaves totally erratic.
I just ordered a Samsung Galaxy S5. I NEVER EVER wished to buy another Samsung device. But after my experience with the Z3's camera, the cracked screen (don't listen to music) and the attitude of the Sonymobile staff - goodbye, Sony.
Chefproll said:
It's a nice, cute device which is real fun to play with.
But I just cannot live with the subzero camera - and with a crack in the display. Device now is unusable, touchscreen now behaves totally erratic.
I just ordered a Samsung Galaxy S5. I NEVER EVER wished to buy another Samsung device. But after my experience with the Z3's camera, the cracked screen (don't listen to music) and the attitude of the Sonymobile staff - goodbye, Sony.
Click to expand...
Click to collapse
i will buy a htc one m8 or a nexus 5.
i cannot believe this ****...
Hello,
I've owned my Sony Xperia Z3 Device for about 3-4 months and i've always kept a Case onit (Tudia Case) Today i had dropped it, and noticed the frame next to the dock connection has popped out, I went to Tesco's they told me They wont replace it because it is a 'accidental damage' not a electrical fault however i've noticed i'm only getting 2-3 bars, Will Sony Replace this?
do you really think they should, given there's no real fault on their part - ask them for a quote for an out of warranty repair maybe.......
deepershades said:
do you really think they should, given there's no real fault on their part - ask them for a quote for an out of warranty repair maybe.......
Click to expand...
Click to collapse
Well yeah, i mean paying for something that's £500 and then discovering it develops a metal deformation after a drop, That's ridiculous? Would it not irritate you if your device suddenly developed an issue where the metal frame stuck out and slightly bent? This is absolute bull****, Plus it is an issue as i've found it's got an impact on the Wifi/Network, Well that's my theory due to the fact my bars are sticking on 2/3 bars and WiFi is absolutely shocking right now, sometimes it wont even connect.
But in their eyes, you dropped it.
corallus said:
But in their eyes, you dropped it.
Click to expand...
Click to collapse
Bit stupid to be fair, Surely the warranty should cover Accidental damage & Technical faults, meh, Do you reckon if i buy insurance they'll replace it for me?
no because that would be fraud and it's generally illegal.....
deepershades said:
no because that would be fraud and it's generally illegal.....
Click to expand...
Click to collapse
How so?
(I'm talking about third party insurance such as protectyourbubble.co.uk
If i purchase insurance surely they would cover me? Afterall that's what i'm paying for....
EDIT:
Decided to stop wasting my time and tried some DIY, Managed to push the metal back in it's got a small ripple, and a few very hair line scratches which are unnoticeable, However if it bothers me toomuch I'll just purchase a new frame for the phone and assemble the device into that
I URGE EVERYONE TO PUT A FLIPCASE ON YOUR DEVICE TO PREVENT ANY BENDING/METAL POPPING!
It didn't 'develop' a "metal deformation", you dropped it.
"warranty should cover Accidental damage" Are you serious? If you accidentally crash your car, the person you bought it from should give you a new one?
"If i purchase insurance surely they would cover me?" Insurance is a product that is sold on a risk basis, where there is some risk that you might make a claim, not a 100% chance of you making a claim.
I'm not sure if you are trolling... Or if this is really the way you think things work.
it's not entirely dissimilar to the continuous play fraud where broken PS3s were being sourced via ebay, and then repaired improperly using sony's in-house policy - needless to say the scheme was closed off to new subscribers, and the bar was almost certainly raised for those seeking an independent guarantee repair due to the cynicism generated - whilst I agree that some repair quotes are excessive and some consumers are incorrectly asked to pay for a defect sony simply don't want to acknowledge, the two aspects I'm not comfortable with are (a) blatantly dishonest claims; and (b) hair trigger claims for a brand new replacement because their back panel is a billionth of a millimetre out with no clear indication of prejudice - there's no guarantee that sony will continue to produce handsets in the middle or the longterm, and people perhaps need to bear that in mind before flagging that they're on their fourth Z3 which they'll probably return immediately before the statutory guarantee expires..... general comment by the way, and not aimed at the OP who can take his own decisions.
:crying:
LONG VERSION:
Well when I first got my idol 3 on May 23rd the first thing I did before turning it on was to install a cheap plastic screen protector. I then turned it on, played with it and poured over the outside of the phone. Build seemed good. The only area I genuinely disliked was the design choice laying the glass screen on TOP of the frame/bezels. It looks nice but I thought at the time, 'makes me worry about dropping it, even with a case'. I always use TPU cases with no problems and installed it on the idol. Today my screen shattered. I did not drop the phone (haven't dropped it once in the 3+ weeks I've owned it). I did not bump into anything. The phone was in my side pocket of my work pants (not 'skinny' jeans I wear loose pants/jeans. Side rant: no disrespect to the hipsters but skinny jeans are not in my vocabulary, I don't know anyone that looks good in them ) while I drove from work around the corner to Wegmans (grocery store). Got in the store and pulled out my phone only to see a shattered screen. I thought it was my tempered screen protector ( I put that on a few days after getting the phone once they were in stock) until I noticed I couldn't use the bottom 2/3 of the touchscreen. Digitizer was shot. Ugh. Looking back the only point I can think of where any pressure was applied to the screen would be when I got out of the car and my pants probably tightened when pivoting off the seat. Seriously. That's it. I must have done the same thing 2 dozen times as I almost always go to Wegmans after work and since it's so close I leave the phone in my pocket (loose pockets!!). Afterwards while driving home I always put the phone in it's holster on the dash. I got home and pulled the tempered glass off (incidentally the glass protector is fine..) and took a closer look. Remember "Bendgate" with the 6-plus? Yeah my phone is also ever so slightly bent as well. I baby the hell out of my phone, not a scratch or nick anywhere on the body. I'm so disappointed. I absolutely love this phone and yesterday I would rate alcatel/the phone a 4.5 out of 5 for a stellar product with few issues (obv. the pervasive DT2W issue). But after today I strongly believe they messed up their design by putting the glass on top of the frame and not embedded within the bezels like almost every other phone out there. I'm preparing my email to alcatel now in hopes I get something from them but I know they have no reason to believe my story as to how this happened. I don't believe my actions were a result of misuse by any means as I've owned plenty of smartphones without ever breaking one. I don't expect anything from Alcatel but I seriously hope their next iteration of this phone will be better protected. I'm creating this thread as a warning to all the other owners out there that you need to be very careful handling this phone, If a simple motion such as this can result in a broken screen then I'm sure that a drop will be just as bad even with a tempered glass protector. So everyone PLEASE be careful! Personally I am distrustful of the device's build quality now and will hang on to this until I can buy a replacement screen/digitizer and attempt to replace it myself ( a review on Amazon a few days ago mentioned that screen replacement costs $150, almost the price I paid for the thing) though I will wait to hear back from Alcatel. I'll try to upload a couple pics of the phone, but really all you'll see is an otherwise pristine phone with a broken screen and the leftover residue from my tempered protector (now removed). Ugh, this sucks
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF
I can't believe this phone broke that easy, it was either a defective phone or its just fragile. I'm really thinking of returning this phone since it has so many things to it.
Sent from my 6045I
I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.
Dang I have a tpu case and tempered glass but I'm scared now lol thinking of returning and getting a OPO
Sent from my 6045I
I seriously considered the opo but for me band support was paramount. I wonder if a hard case would be better for this phone, I know they're harder on the body but would presumably give a bit more structure for the phone. OT, I finally have a use for the reversible feature as it allows me to type on the phone and open most apps flipping the thing upside down over and over :/
Hopefully its not a defect to all phones. I only have till Monday to figure out if I want to return it
Sent from my 6045I
psu2fan said:
I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.
Click to expand...
Click to collapse
Have you approached Alcatel to see if they will replace the device/display under warranty? Clearly you did not do anything out of the ordinary - drop it to knock it against something - so they *should* replace it, and if not, you should be able to take it up with your credit card company. I feel sorry for your situation. I got my phone for $200, have no problems except the lag ( and more recently more frequent d2w issues ) - and I am waiting for something like you to happen to me. At that time I will have to take it up with Alcatel , because I certainly want to keep the device, for its bright screen and loud speakers alone, for the $200 I paid.
Electronics are not flawless articles - but my suggestion would be give Alcatel support a chance. This will also tell all of us, how good their support really is. Abt 4 years back, I was one of the lucky ones that got in on the $99 HP Touchpad sweepstakes - and right after I got it, the display panel started malfunctioning. So I took it up with HP and they sent me a prepaid box - and had me ship the tablet back to them - and returned it to me after replacing the display. Since that day, that device has been a workhorse for me - Best $90 I ever spent on a piece of electronics. So my point is - sometimes - your immediate experience will be negative - but it is worth give it another chance. And these days, usually your CC company will come to your rescue in such matters.
Oh absolutely. I guess I wasn't very clear about that but I'm retelling my story with them. I certainly hope they do something about it, I just have my doubts.I'll have to read through the terms on my credit card, can't remember if I used Amex or Discover for it.. but I thought you just got an extended warranty through them, no?
Ok I sent out my lengthy email to Alcatel just now, so I'll update this thread when I hear back from them. Also I looked into my purchase and I did use Discover which includes 90-days device coverage including broken screens so I'm covered in case Alcatel doesn't come through. Thanks stl1859, I would not have remembered that if you didn't mention it.
psu2fan said:
:crying:
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF
Click to expand...
Click to collapse
many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?
DallasCZ said:
many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?
Click to expand...
Click to collapse
I know it's hard to believe, I have a hard time believing it. Which is precisely why I posted about this. And yes it was minimal to moderate pressure. I did not drop the device, it was in my pocket and I didn't bump into anything. The only pressure exerted was from my pants as I shifted to the left to get out of the car. I've certainly been fortunate over the years to have never broken a screen; I've dropped my previous phones a handful of times, even rolled over one while it was in my pocket. If any of those things would have happened and resulted in a broken screen/bent phone I wouldn't be posting here.. I expect that outcome in those situations. Also no I don't expect Alcatel to believe me, which is why I was so worried about spending my money on a device only to have it fail in this manner. Thankfully due to the suggestion of another member I will be covered thanks to my CC company.
You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.
stl1859 said:
You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.
Click to expand...
Click to collapse
Yes, I'm currently waiting on them. Since I submitted the support email going into the weekend I'm giving them through Monday to reply before I start calling them.
Well, As expected.. BTW the phone number listed is not valid. Had to initiate claims online at alcatel.finetw.com Customer care didn't care (haha) how the phone broke, though I wouldn't expect them to. I'll include a copy of my original email with the phone so that hopefully the tech at least takes a look at the strength of the phone.
Dear xxxxxx,
Thank you for getting in touch with us. We understand your concern and we will be happy to assist you. Unfortunately with physical damaged the warranty gets void, so you can contact the repair center and ask how much they will charge you to fix device, the phone number is 496-484-6610..
Best regards,
ALCATEL ONETOUCH
First, that is a pathetic response. With that kind of attitude, they are not going to gain many customers. Second, I don't think that is a valid statement at all. Defects can cause 'physical damage'. It is a piece of electronics after all . If they are not covering 'physical damage' - what are they covering - emotional damage !!!
They probably meant physical *abuse* - which in your case - there was none. So I do not think they have grounds to decline warranty. It appears that they are simply assuming there was 'physical abuse' . Let me ask you - did you explain the incident - to the level of detail that you did over here ? ( meaning how it was in your pant's pocket - and how there might have been some pressure when you tried to get out of your vehicle , etc etc. ) - Or did you simply tell them that you discovered the screen to be shattered one fine day when you took it out of your pocket ?
Are you still engaging with them, or are you going to go to your CC company now ? I am disappointed with their support. Clearly, the only way they can sell anything if they keep pricing their products dirt cheap. Even then, I would think twice before buying from them.
I'm just thinking that this is going to be my last Alcatel product if I even decide to keep it. This support is pretty bad.
Sent from my 6045I
I keep mine in jeans, including skinny jeans and don't have these issues. It doesn't have much give so I have to position it in the pocket with the least pressure points. I would expect screen separation before screen cracking since it is plastic. I have had issue when its hot the double tap to wake will turn on the lock screen and dial contacts if the pocket is big enough for it to move around. So far I am impressed with dragontrail being less prone to fingerprints, but I do everything to avoid scratches and cracks short of a screen protector so take that into consideration.
i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app
This is really the crux of it. And why I said I did not expect them to do anything. The only way to uncover a design flaw IMO is if this starts happening a lot (like bendgate.. well maybe not a lot in that case but some people showing on video how easily it bent). Also yes I went into great detail about the when/where/how the device broke. I also included the details with the phone, imploring the tech to at least look at the device to determine if there's a structural weak point or something. Sorry I took so long to reply, I've been getting my backup device (LG Leon.. ok phone for price but slooooow) setup and haven't been to the site in a few days.
gavolo said:
i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app
Click to expand...
Click to collapse
Yeah I'm going through the CC company now. Interestingly I had to pay $40 to send the device back listing the screen as broken, so maybe (knock on wood) it won't be as expensive after all
Repair # 1-20162112859
My phone was left on the table while it was raining last week (flaps fully closed of course) and when I picked it up to check something after a while I saw it was turning itself off. After that it never came back alive no matter what I tried. I noticed the camera lenses had fully frosted up so it was apparent that water had seeped in somehow.
I dried the phone for over a day but it simply didn't work! I sent it to Sony for warranty repair as I expected it to be covered since I used it under their advertised conditions and you expect it to take a bit of rain at the minimum.
To my utter horror they have come back as saying that because the phone has some other physical damage on the other side (it has a very slight bend in the left side middle which i don't recall it having) it means that the warranty is automatically void and they don't even need to investigate the water damage or the reason why the waterproofing failed via faulty flaps! But the failed flap is the one on the opposite/right side where the SIM and memory card go! It doesn't even make sense!
I have attached the repair centre (SBE Ltd. UK) sent pictures as evidence.
I assure you that the 2 are completely unrelated and on the opposite sides of the phone. They are simply using cause and effect and not scientific tests to rub their hands off my claim. There are plenty threads online showing that Sony Z3 phones have been failing at waterproofing. Given Sony's dropping sales they should at least help out their customers and stick by their principles and marketing claims.
To top up the experience the rude customer service even charge me £20 to ship phone back! Extortion?
I was a staunch Sony fan who owned the Xperia S, Z, Z2 and Z3 but my Sony story is well and truly over! I will go to a small consumer court as I will not give up because I am right! can anyone in UK advise what are my rights and course of action?
More shocked than disappointed.
is good to konw that sony isn't that good in customer help...too bad sony, too bad.
by the way yestarday a whashed my 4 days z3 in cold water (there where ice cubes in) and today i noticed that the camera and the led are covered by water bubbles.
now i hope that in few days water will evaporate. so sony's phones aren't all waterproof....i think they sell even phones that don't pass all the quality controls. so bad.
Luckily mine got replaced by Carphone Warehouse but this'll be my last Sony phone probably. Problem is I'm running out of manufacturers as they all end up disappointing in one way or another. In fact only Apple have failed to let me down with phones so far.
Good luck with the claim BTW. Small claims court is a good idea; no way will Sony bother to send anyone along to the hearing.
Good luck. So annoying when one of the best devices o the market has so little customer care behind it. I suggest you take it to twitter, seems to be the place where no company wants to tarnish their reputation.
23dno said:
is good to konw that sony isn't that good in customer help...too bad sony, too bad.
by the way yestarday a whashed my 4 days z3 in cold water (there where ice cubes in) and today i noticed that the camera and the led are covered by water bubbles.
now i hope that in few days water will evaporate. so sony's phones aren't all waterproof....i think they sell even phones that don't pass all the quality controls. so bad.
Click to expand...
Click to collapse
WtF!?!?!? Where have you read physical caused damage is covered under warranty?!?!? Where?!?!?
I understand OP frustration, but it is obvious that some physical force bent phone and that caused waterproof fail, and that caused phone to die...
---------- Post added at 12:03 AM ---------- Previous post was at 12:02 AM ----------
netizensmith said:
Luckily mine got replaced by Carphone Warehouse but this'll be my last Sony phone probably. Problem is I'm running out of manufacturers as they all end up disappointing in one way or another. In fact only Apple have failed to let me down with phones so far.
Good luck with the claim BTW. Small claims court is a good idea; no way will Sony bother to send anyone along to the hearing.
Click to expand...
Click to collapse
Try to bend iPhone and claim warranty...
---------- Post added at 12:04 AM ---------- Previous post was at 12:03 AM ----------
netizensmith said:
Luckily mine got replaced by Carphone Warehouse but this'll be my last Sony phone probably. Problem is I'm running out of manufacturers as they all end up disappointing in one way or another. In fact only Apple have failed to let me down with phones so far.
Good luck with the claim BTW. Small claims court is a good idea; no way will Sony bother to send anyone along to the hearing.
Click to expand...
Click to collapse
Think again...
cyborg_001 said:
Repair # 1-20162112859
My phone was left on the table while it was raining last week (flaps fully closed of course) and when I picked it up to check something after a while I saw it was turning itself off. After that it never came back alive no matter what I tried. I noticed the camera lenses had fully frosted up so it was apparent that water had seeped in somehow.
I dried the phone for over a day but it simply didn't work! I sent it to Sony for warranty repair as I expected it to be covered since I used it under their advertised conditions and you expect it to take a bit of rain at the minimum.
To my utter horror they have come back as saying that because the phone has some other physical damage on the other side (it has a very slight bend in the left side middle which i don't recall it having) it means that the warranty is automatically void and they don't even need to investigate the water damage or the reason why the waterproofing failed via faulty flaps! But the failed flap is the one on the opposite/right side where the SIM and memory card go! It doesn't even make sense!
I have attached the repair centre (SBE Ltd. UK) sent pictures as evidence.
I assure you that the 2 are completely unrelated and on the opposite sides of the phone. They are simply using cause and effect and not scientific tests to rub their hands off my claim. There are plenty threads online showing that Sony Z3 phones have been failing at waterproofing. Given Sony's dropping sales they should at least help out their customers and stick by their principles and marketing claims.
To top up the experience the rude customer service even charge me £20 to ship phone back! Extortion?
I was a staunch Sony fan who owned the Xperia S, Z, Z2 and Z3 but my Sony story is well and truly over! I will go to a small consumer court as I will not give up because I am right! can anyone in UK advise what are my rights and course of action?
More shocked than disappointed.
Click to expand...
Click to collapse
Well the bend could indeed compromise waterproofing.
But what service centre do to you still a **** move.
23dno said:
is good to konw that sony isn't that good in customer help...too bad sony, too bad.
by the way yestarday a whashed my 4 days z3 in cold water (there where ice cubes in) and today i noticed that the camera and the led are covered by water bubbles.
now i hope that in few days water will evaporate. so sony's phones aren't all waterproof....i think they sell even phones that don't pass all the quality controls. so bad.
Click to expand...
Click to collapse
If the water was really cold, it will sublimated to the innards of the phone (duh)
Oh Sony quality control ist one of the best but Ive gone trough 3 z3 to find the present one without hardware defects. But all 3 of them survive a pool dive so I trust Sony with waterproofing (ironically)
I've got a Xperia Z3 Compact that has already been for repairs 3 times(1 with initial problem the other two was to fix their repair twice), unfortunately last week decided to clean the phone under water tap, and found that after a while the phone stopped working, water went through, so water proofing had gone after they repaired, right now still waiting for their escalation team to get my phone to go for repair. Not happy at all, I also own 3 other Sony phones Z, Z2,Z3 and my Z2 has gone to repairs last year but now I would not have 100% confidence that the phone is water proof. SBE UK LTD really has bad workmanship.
hmsq said:
I've got a Xperia Z3 Compact that has already been for repairs 3 times(1 with initial problem the other two was to fix their repair twice), unfortunately last week decided to clean the phone under water tap, and found that after a while the phone stopped working, water went through, so water proofing had gone after they repaired, right now still waiting for their escalation team to get my phone to go for repair. Not happy at all, I also own 3 other Sony phones Z, Z2,Z3 and my Z2 has gone to repairs last year but now I would not have 100% confidence that the phone is water proof. SBE UK LTD really has bad workmanship.
Click to expand...
Click to collapse
I had them repair a tablet which had bright spots and it came back with a dead pixel...so I was without a tablet for over a month and no compensation. What a bunch of dicks.
parental92 said:
Well the bend could indeed compromise waterproofing.
But what service centre do to you still a **** move.
If the water was really cold, it will sublimated to the innards of the phone (duh)
Oh Sony quality control ist one of the best but Ive gone trough 3 z3 to find the present one without hardware defects. But all 3 of them survive a pool dive so I trust Sony with waterproofing (ironically)
Click to expand...
Click to collapse
i think that cold water was the problem :silly: , i've tried in normal water and water doesnt get in.
hardware defects remain front and back glass aren't aligned to the frame as they shoud ( i went to a store and watched another z3 and it hadn't that problem. So quality controll isn't perfect for me...you can't sell a phone for 500+ euros and admit such imperfections.
I have the same problem of being denied, but instead because there are two small cracks on the glass.
See my thread on this; I'm going to try and force them into an arbitration in the hopes they'll service my phone instead of paying their lawyer.
http://forum.xda-developers.com/z3/help/small-crack-denied-service-unrelated-t3174528
Sony phones are not water PROOF but are water RESISTANT upto certain limits provided the flaps are tightly secured.
If phone gets damaged due to water then warranty is void. Sony is bluffing the customers with their water proof gimmicks which we should not fall prey. My phone got wet in rain but I was lucky to save it without going to worst service center chain of Sony. It did it myself using DIY videos carefully
Having a black S7(non-edge). Small crack in the home button at an edge. Was there from DAY 1 I guess. Much less noticeable in the black color.
Will it be worse overtime?
Will it render the fingerprint scanner unusable?
Krust4 said:
Having a black S7(non-edge). Small crack in the home button at an edge. Was there from DAY 1 I guess. Much less noticeable in the black color.
Will it be worse overtime?
Will it render the fingerprint scanner unusable?
Click to expand...
Click to collapse
Looks like a manufacturing defect. Try getting a replacement.
xDark_ said:
Looks like a manufacturing defect. Try getting a replacement.
Click to expand...
Click to collapse
Should be a manufacturing defect that I didn't notice out of the box. No way this could happen without dropping the phone or any other strong impact which I'm sure I haven't done. Anyway since the exchange period is over there is no use of crying over spilt milk.
Even if I had found this issue within the replacement period or even on the same day of unboxing itself there is a chance that they will try their best to not give me replacement based on my previous experience with my Galaxy S3 which had a gap between back cover and the main body at the top edge for which they laughed at me when asked for a replacement and denied my claim. They only way to prove that this was indeed a manufacturing defect is to record the unboxing of the product and if there is anything wrong with the unit show it in the video right way, LOL, otherwise they won't believe my claim. I've seen people in forums who had replaced thrice or even five times. But things aren't so easy at my place.
It's been almost 1 month from the date of purchase. I contacted Samsung, and they are telling that physical damages aren't covered in warranty and if in case it's a manufacturing defect they told me to approach any service center to inspect. I heavily doubt whether they will believe me. Should I give it a try? What do you say?
Krust4 said:
Should be a manufacturing defect that I didn't notice out of the box. No way this could happen without dropping the phone or any other strong impact which I'm sure I haven't done. Anyway since the exchange period is over there is no use of crying over spilt milk.
Even if I had found this issue within the replacement period or even on the same day of unboxing itself there is a chance that they will try their best to not give me replacement based on my previous experience with my Galaxy S3 which had a gap between back cover and the main body at the top edge for which they laughed at me when asked for a replacement and denied my claim. They only way to prove that this was indeed a manufacturing defect is to record the unboxing of the product and if there is anything wrong with the unit show it in the video right way, LOL, otherwise they won't believe my claim. I've seen people in forums who had replaced thrice or even five times. But things aren't so easy at my place.
It's been almost 1 month from the date of purchase. I contacted Samsung, and they are telling that physical damages aren't covered in warranty and if in case it's a manufacturing defect they told me to approach any service center to inspect. I heavily doubt whether they will believe me. Should I give it a try? What do you say?
Click to expand...
Click to collapse
I'd do it. If it doesn't go smoothly and they stone wall, yell at them on Twitter and on reddit.
xDark_ said:
I'd do it. If it doesn't go smoothly and they stone wall, yell at them on Twitter and on reddit.
Click to expand...
Click to collapse
Lol. Also It's a know truth to many how Samsung also had become bad in quality with major/minor issue with camera, build much more. The issues with Galaxy S7 forums all over the internet is just enough to support my statement.
Krust4 said:
Lol. Also It's a know truth to many how Samsung also had become bad in quality with major/minor issue with camera, build much more. The issues with Galaxy S7 forums all over the internet is just enough to support my statement.
Click to expand...
Click to collapse
Seems like they couldn't keep up with the demand and let the quality control slip
xDark_ said:
Seems like they couldn't keep up with the demand and let the quality control slip
Click to expand...
Click to collapse
I'm in a confusion whether to go and get it repaired by Samsung or not. Because once when I approached Samsung's approved service centre (@ 2014) when my Galaxy S3 had a minor hardware issue (for the reason I quoted in one of my post) after replacement period. A person I closely know there (one of the repair guys) advised not to better give it for repair for this silly issue to any Samsung service centers and to better cover it with a case/cover since they were kind of bad at repairing and that they might mess up something else. So I'm kind of in a confusion in the case of my GS7's home button issue. What do you guys say?
Should I go for warranty repair?
Most of all, Will it cause to loose water-proofing?
Krust4 said:
I'm in a confusion whether to go and get it repaired by Samsung or not. Because once when I approached Samsung's approved service centre (@ 2014) when my Galaxy S3 had a minor hardware issue (for the reason I quoted in one of my post) after replacement period. A person I closely know there (one of the repair guys) advised not to better give it for repair for this silly issue to any Samsung service centers and to better cover it with a case/cover since they were kind of bad at repairing and that they might mess up something else. So I'm kind of in a confusion in the case of my GS7's home button issue. What do you guys say?
Should I go for warranty repair?
Most of all, Will it cause to loose water-proofing?
Click to expand...
Click to collapse
Go for it. If anything bad happens, just publicly shame them. Shouldn't lose you're waterproofing because it's being fixed by a first party