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Z3 bend?

Hello,sorry for my English.
I have a question about z3 bending.
Z3 was made from glass and metal so it can bend easily in my opinion?
I hope its not bad like an 6+. What's your opinion? I Do not wear tight pants, but as a rule Sweatpants(sport pants (?))

Please, search in Google before question such things, however, this are some videos that I found in youtube:
http://www.youtube.com/watch?v=guF8uBKfyQk - Compact
http://www.youtube.com/watch?v=guF8uBKfyQk - Compact
http://www.youtube.com/watch?v=KxY_VzPiM_8 - The title sayid Z3 but it's actually the Z2.
http://www.youtube.com/watch?v=HGgjBxJNMG4 - Compact
The Z1 has several reports of bending, but seems that is not the case here:
https://www.google.com/search?q=xperia+z1+bend&tbm=isch
The Z, Z1 suffer Self-cracking too:
https://www.google.com/search?q=self+crack+screen&tbm=isch

lol this bending thing is too funny, just cause the Iphone bend every phone bend now?

Oh, come on!!, People gets crazy about bending phones. All phones are affect to bending, you can bend any phone, don't know why so such a collective histery. Phones are not made to wear on the back pocket and sitdown all day. People are the only guilty about that, just need to have more caution.

It's not wrong to be curious or worried about a device bending. I mean you paid top money for that device, of course you worry if it might easily bend and break.
NoTengoBattery said:
Please, search in Google before question such things, however, this are some videos that I found in youtube:
http://www.youtube.com/watch?v=guF8uBKfyQk - Compact
http://www.youtube.com/watch?v=guF8uBKfyQk - Normal
http://www.youtube.com/watch?v=KxY_VzPiM_8 - Normal
http://www.youtube.com/watch?v=HGgjBxJNMG4 - Compact
The Z1 has several reports of bending, but seems that is not the case here:
https://www.google.com/search?q=xperia+z1+bend&tbm=isch
Click to expand...
Click to collapse
Videos 1,2&4 here are all about the z3 compact. While the third one is about the z2.

I had a Z3 that bent. Never put it in my back pocket but was wearing some tighter than usual jeans and had it in my front pocket. The next day I noticed a bend in the aluminum just behind the volume rocker. I've mentioned this in other posts. Sold it and bought a new one and so far no bending. Still love the phone.

there is no spoon

Please post questions in the Q&A section
Thread moved

Damn, bought a brand new Ferrari and bumped into my neighbours car. Now it's broken! Obviously, paid big money for it, how come it's not made for such small everyday impacts?!
Heaven! :banghead:
Sent from my D5803 using XDA Free mobile app

Okay...
My phone got bent today in my front pocket for no reason!
Op, did you claim your warranty and fix it or you had to pay fully for it?
And how much did it cost to fix it?

My phone got bent in my pocket aswell, which made the metal frame pop near the dock connection

[Q] Got two new Z3, both have build quality issues

Hello everyone,
I came from a Z1, the mic started malfunctioning and I could only be when using handsfree on it.
So I ordered a Z3 from my carrier, got it shipped by mail. When I received it, the SIM/SD card flap wouldn't close properly, so I phoned customer service and got a replacement Z3 mailed to me. The next one I got (received it 3 days ago) looked fine, until today when I took it out of my front pocket. I heard a poping sound, I had earphones plugged into it. I could see the back glass starting to come off. I'd say whole top left 1/4 of the phone is not glued on anymore.
I really liked the Z1 and the Z3 as well as features and look go, but I am now getting unsure about getting this phone. Am I just unlucky and got two poorly built units, or are they mostly all bad?
JF

You're not the only one, no. My sister bought a Z3 and the left side of the back panel (looking at the back) is not properly attached either, and is flexed outwards. After a small amount of use its to the point now where it is sort of flapping about and she needs to use a case.
My girlfriends Z3 went into a small amount of fresh water to take one picture and moments later the screen went black and died completely. After a few minutes googling i found many other people having the same issues with the Z3's.

Just bad luck bud, get it exchanged while you can. Carriers can be real douche after 7 days or whatever depending your location.
Nothing wrong with my z3 even though its second hand. *fingers crossed*

Just got my 3rd Z3, this one the flaps look fine, the back glass seems glued correctly and it passes the pressure test... The downside is, the box was sealed when I got it, but it was missing the screen protectors. Oh well... just my luck. I'll peel off the ones from the previous one before I ship it back, until I order some new ones.
JF

brockolicosmique said:
Just got my 3rd Z3, this one the flaps look fine, the back glass seems glued correctly and it passes the pressure test... The downside is, the box was sealed when I got it, but it was missing the screen protectors. Oh well... just my luck. I'll peel off the ones from the previous one before I ship it back, until I order some new ones.
JF
Click to expand...
Click to collapse
Xperia Z3 dosent come with screen protectors, so this is not a flaw.
Also you was just unlucky. I bought mine one month ago, i hadnt a single problem with it so far.

electrash said:
Xperia Z3 dosent come with screen protectors, so this is not a flaw.
Also you was just unlucky. I bought mine one month ago, i hadnt a single problem with it so far.
Click to expand...
Click to collapse
Yes it does.

TheTeslaCoil said:
Yes it does.
Click to expand...
Click to collapse
Then its market depend, here in Croatia i know many cases that Z3 dosent have screen protector, even mine dont have.
Also many cases on internet i readed.

electrash said:
Then its market depend, here in Croatia i know many cases that Z3 dosent have screen protector, even mine dont have.
Also many cases on internet i readed.
Click to expand...
Click to collapse
It may be.

The first two Z3's I got had screen protectors included in the box. The last one didn't...
Anyway, the last Z3 will go back as it is no longer working. Over the weekend, I was at a friend's batchelor party and we were doing indoor surfing. I was filming him from aside and the phone took a few water splashes, and the display started flickering and died within a few minutes. I am terribly dissapointed in this phone. I really enjoyed my Z1, with all it's glitches and freezing. The Z3's performance was great, it seems it's just the build quality. I had bough my wife a Z3 a few months ago, as she likes water sports and she liked how I could use my Z1 at the beach/lake, but now she is scared of even getting some rain on her's, and we can't return it for another one since we're over the buyer's remorse period.
It's a shame there are no other waterproof phones out there (besides Samsungs).
JF

brockolicosmique said:
The first two Z3's I got had screen protectors included in the box. The last one didn't...
Anyway, the last Z3 will go back as it is no longer working. Over the weekend, I was at a friend's batchelor party and we were doing indoor surfing. I was filming him from aside and the phone took a few water splashes, and the display started flickering and died within a few minutes. I am terribly dissapointed in this phone. I really enjoyed my Z1, with all it's glitches and freezing. The Z3's performance was great, it seems it's just the build quality. I had bough my wife a Z3 a few months ago, as she likes water sports and she liked how I could use my Z1 at the beach/lake, but now she is scared of even getting some rain on her's, and we can't return it for another one since we're over the buyer's remorse period.
It's a shame there are no other waterproof phones out there (besides Samsungs).
JF
Click to expand...
Click to collapse
Buy SAMSUNG and do with that indoor surfing.

Now that's some really bad luck. I heard the Z3 is less than perfect when it comes to build quality but this is just insane. Mine works well and is waterproof but has a dead pixel (I think it's covered under warranty but I don't feel like going to the service center). I hope you get one that works. Other than that if you want something with less than flagship specs there are plenty of rugged phones to choose from. Buy one of those for watersports and buy a different flagship for daily use. I heard the Samsung S6 is supposed to be pretty good.

MarkMRL said:
Now that's some really bad luck. I heard the Z3 is less than perfect when it comes to build quality but this is just insane. Mine works well and is waterproof but has a dead pixel (I think it's covered under warranty but I don't feel like going to the service center). I hope you get one that works. Other than that if you want something with less than flagship specs there are plenty of rugged phones to choose from. Buy one of those for watersports and buy a different flagship for daily use. I heard the Samsung S6 is supposed to be pretty good.
Click to expand...
Click to collapse
Go and buy S6, we don' t care about how good it is.

TheTeslaCoil said:
Go and buy S6, we don' t care about how good it is.
Click to expand...
Click to collapse
Chill, I was just giving OP my point of view. He seems to be very disappointed with Sony but he wants a waterproof phone, his best option is to buy a rugged phone for watery outdoors and a different flagship for daily dry use. I like my Z3 more than the S6, but if my Z3 were to suddenly explode and make me get buyer's remorse I would most likely buy the S6 which is the second best phone on the market after Z3 imo.

MarkMRL said:
Chill, I was just giving OP my point of view. He seems to be very disappointed with Sony but he wants a waterproof phone, his best option is to buy a rugged phone for watery outdoors and a different flagship for daily dry use. I like my Z3 more than the S6, but if my Z3 were to suddenly explode and make me get buyer's remorse I would most likely buy the S6 which is the second best phone on the market after Z3 imo.
Click to expand...
Click to collapse
Ok, no problem.

I think I'll keep the Z1 around for watersports. It still runs fine, the only problem is the mic is busted on it. I was thinking of using it with a sports band to put on my forearm and use as a GPS while riding my motorcycle. I'll just get a regular, non-waterproof phone instead.
I've had a Galaxy S4 in the past. The hardware is great, but I don't like the UI and all the software they load it with. I might look into the M9, since it seems like the one of the last ones with SD card support. Anyone has comments on it?
JF

Busted Screen...Design flaw?

:crying:
LONG VERSION:
Well when I first got my idol 3 on May 23rd the first thing I did before turning it on was to install a cheap plastic screen protector. I then turned it on, played with it and poured over the outside of the phone. Build seemed good. The only area I genuinely disliked was the design choice laying the glass screen on TOP of the frame/bezels. It looks nice but I thought at the time, 'makes me worry about dropping it, even with a case'. I always use TPU cases with no problems and installed it on the idol. Today my screen shattered. I did not drop the phone (haven't dropped it once in the 3+ weeks I've owned it). I did not bump into anything. The phone was in my side pocket of my work pants (not 'skinny' jeans I wear loose pants/jeans. Side rant: no disrespect to the hipsters but skinny jeans are not in my vocabulary, I don't know anyone that looks good in them ) while I drove from work around the corner to Wegmans (grocery store). Got in the store and pulled out my phone only to see a shattered screen. I thought it was my tempered screen protector ( I put that on a few days after getting the phone once they were in stock) until I noticed I couldn't use the bottom 2/3 of the touchscreen. Digitizer was shot. Ugh. Looking back the only point I can think of where any pressure was applied to the screen would be when I got out of the car and my pants probably tightened when pivoting off the seat. Seriously. That's it. I must have done the same thing 2 dozen times as I almost always go to Wegmans after work and since it's so close I leave the phone in my pocket (loose pockets!!). Afterwards while driving home I always put the phone in it's holster on the dash. I got home and pulled the tempered glass off (incidentally the glass protector is fine..) and took a closer look. Remember "Bendgate" with the 6-plus? Yeah my phone is also ever so slightly bent as well. I baby the hell out of my phone, not a scratch or nick anywhere on the body. I'm so disappointed. I absolutely love this phone and yesterday I would rate alcatel/the phone a 4.5 out of 5 for a stellar product with few issues (obv. the pervasive DT2W issue). But after today I strongly believe they messed up their design by putting the glass on top of the frame and not embedded within the bezels like almost every other phone out there. I'm preparing my email to alcatel now in hopes I get something from them but I know they have no reason to believe my story as to how this happened. I don't believe my actions were a result of misuse by any means as I've owned plenty of smartphones without ever breaking one. I don't expect anything from Alcatel but I seriously hope their next iteration of this phone will be better protected. I'm creating this thread as a warning to all the other owners out there that you need to be very careful handling this phone, If a simple motion such as this can result in a broken screen then I'm sure that a drop will be just as bad even with a tempered glass protector. So everyone PLEASE be careful! Personally I am distrustful of the device's build quality now and will hang on to this until I can buy a replacement screen/digitizer and attempt to replace it myself ( a review on Amazon a few days ago mentioned that screen replacement costs $150, almost the price I paid for the thing) though I will wait to hear back from Alcatel. I'll try to upload a couple pics of the phone, but really all you'll see is an otherwise pristine phone with a broken screen and the leftover residue from my tempered protector (now removed). Ugh, this sucks
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF

I can't believe this phone broke that easy, it was either a defective phone or its just fragile. I'm really thinking of returning this phone since it has so many things to it.
Sent from my 6045I

I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.

Dang I have a tpu case and tempered glass but I'm scared now lol thinking of returning and getting a OPO
Sent from my 6045I

I seriously considered the opo but for me band support was paramount. I wonder if a hard case would be better for this phone, I know they're harder on the body but would presumably give a bit more structure for the phone. OT, I finally have a use for the reversible feature as it allows me to type on the phone and open most apps flipping the thing upside down over and over :/

Hopefully its not a defect to all phones. I only have till Monday to figure out if I want to return it
Sent from my 6045I

psu2fan said:
I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.
Click to expand...
Click to collapse
Have you approached Alcatel to see if they will replace the device/display under warranty? Clearly you did not do anything out of the ordinary - drop it to knock it against something - so they *should* replace it, and if not, you should be able to take it up with your credit card company. I feel sorry for your situation. I got my phone for $200, have no problems except the lag ( and more recently more frequent d2w issues ) - and I am waiting for something like you to happen to me. At that time I will have to take it up with Alcatel , because I certainly want to keep the device, for its bright screen and loud speakers alone, for the $200 I paid.
Electronics are not flawless articles - but my suggestion would be give Alcatel support a chance. This will also tell all of us, how good their support really is. Abt 4 years back, I was one of the lucky ones that got in on the $99 HP Touchpad sweepstakes - and right after I got it, the display panel started malfunctioning. So I took it up with HP and they sent me a prepaid box - and had me ship the tablet back to them - and returned it to me after replacing the display. Since that day, that device has been a workhorse for me - Best $90 I ever spent on a piece of electronics. So my point is - sometimes - your immediate experience will be negative - but it is worth give it another chance. And these days, usually your CC company will come to your rescue in such matters.

Oh absolutely. I guess I wasn't very clear about that but I'm retelling my story with them. I certainly hope they do something about it, I just have my doubts.I'll have to read through the terms on my credit card, can't remember if I used Amex or Discover for it.. but I thought you just got an extended warranty through them, no?

Ok I sent out my lengthy email to Alcatel just now, so I'll update this thread when I hear back from them. Also I looked into my purchase and I did use Discover which includes 90-days device coverage including broken screens so I'm covered in case Alcatel doesn't come through. Thanks stl1859, I would not have remembered that if you didn't mention it.

psu2fan said:
:crying:
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF
Click to expand...
Click to collapse
many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?

DallasCZ said:
many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?
Click to expand...
Click to collapse
I know it's hard to believe, I have a hard time believing it. Which is precisely why I posted about this. And yes it was minimal to moderate pressure. I did not drop the device, it was in my pocket and I didn't bump into anything. The only pressure exerted was from my pants as I shifted to the left to get out of the car. I've certainly been fortunate over the years to have never broken a screen; I've dropped my previous phones a handful of times, even rolled over one while it was in my pocket. If any of those things would have happened and resulted in a broken screen/bent phone I wouldn't be posting here.. I expect that outcome in those situations. Also no I don't expect Alcatel to believe me, which is why I was so worried about spending my money on a device only to have it fail in this manner. Thankfully due to the suggestion of another member I will be covered thanks to my CC company.

You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.

stl1859 said:
You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.
Click to expand...
Click to collapse
Yes, I'm currently waiting on them. Since I submitted the support email going into the weekend I'm giving them through Monday to reply before I start calling them.

Well, As expected.. BTW the phone number listed is not valid. Had to initiate claims online at alcatel.finetw.com Customer care didn't care (haha) how the phone broke, though I wouldn't expect them to. I'll include a copy of my original email with the phone so that hopefully the tech at least takes a look at the strength of the phone.
Dear xxxxxx,
Thank you for getting in touch with us. We understand your concern and we will be happy to assist you. Unfortunately with physical damaged the warranty gets void, so you can contact the repair center and ask how much they will charge you to fix device, the phone number is 496-484-6610..
Best regards,
ALCATEL ONETOUCH

First, that is a pathetic response. With that kind of attitude, they are not going to gain many customers. Second, I don't think that is a valid statement at all. Defects can cause 'physical damage'. It is a piece of electronics after all . If they are not covering 'physical damage' - what are they covering - emotional damage !!!
They probably meant physical *abuse* - which in your case - there was none. So I do not think they have grounds to decline warranty. It appears that they are simply assuming there was 'physical abuse' . Let me ask you - did you explain the incident - to the level of detail that you did over here ? ( meaning how it was in your pant's pocket - and how there might have been some pressure when you tried to get out of your vehicle , etc etc. ) - Or did you simply tell them that you discovered the screen to be shattered one fine day when you took it out of your pocket ?
Are you still engaging with them, or are you going to go to your CC company now ? I am disappointed with their support. Clearly, the only way they can sell anything if they keep pricing their products dirt cheap. Even then, I would think twice before buying from them.

I'm just thinking that this is going to be my last Alcatel product if I even decide to keep it. This support is pretty bad.
Sent from my 6045I

I keep mine in jeans, including skinny jeans and don't have these issues. It doesn't have much give so I have to position it in the pocket with the least pressure points. I would expect screen separation before screen cracking since it is plastic. I have had issue when its hot the double tap to wake will turn on the lock screen and dial contacts if the pocket is big enough for it to move around. So far I am impressed with dragontrail being less prone to fingerprints, but I do everything to avoid scratches and cracks short of a screen protector so take that into consideration.

i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app

This is really the crux of it. And why I said I did not expect them to do anything. The only way to uncover a design flaw IMO is if this starts happening a lot (like bendgate.. well maybe not a lot in that case but some people showing on video how easily it bent). Also yes I went into great detail about the when/where/how the device broke. I also included the details with the phone, imploring the tech to at least look at the device to determine if there's a structural weak point or something. Sorry I took so long to reply, I've been getting my backup device (LG Leon.. ok phone for price but slooooow) setup and haven't been to the site in a few days.
gavolo said:
i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app
Click to expand...
Click to collapse

Yeah I'm going through the CC company now. Interestingly I had to pay $40 to send the device back listing the screen as broken, so maybe (knock on wood) it won't be as expensive after all

Help! Shafted by Sony's incompetence and false waterproof claims!

Repair # 1-20162112859
My phone was left on the table while it was raining last week (flaps fully closed of course) and when I picked it up to check something after a while I saw it was turning itself off. After that it never came back alive no matter what I tried. I noticed the camera lenses had fully frosted up so it was apparent that water had seeped in somehow.
I dried the phone for over a day but it simply didn't work! I sent it to Sony for warranty repair as I expected it to be covered since I used it under their advertised conditions and you expect it to take a bit of rain at the minimum.
To my utter horror they have come back as saying that because the phone has some other physical damage on the other side (it has a very slight bend in the left side middle which i don't recall it having) it means that the warranty is automatically void and they don't even need to investigate the water damage or the reason why the waterproofing failed via faulty flaps! But the failed flap is the one on the opposite/right side where the SIM and memory card go! It doesn't even make sense!
I have attached the repair centre (SBE Ltd. UK) sent pictures as evidence.
I assure you that the 2 are completely unrelated and on the opposite sides of the phone. They are simply using cause and effect and not scientific tests to rub their hands off my claim. There are plenty threads online showing that Sony Z3 phones have been failing at waterproofing. Given Sony's dropping sales they should at least help out their customers and stick by their principles and marketing claims.
To top up the experience the rude customer service even charge me £20 to ship phone back! Extortion?
I was a staunch Sony fan who owned the Xperia S, Z, Z2 and Z3 but my Sony story is well and truly over! I will go to a small consumer court as I will not give up because I am right! can anyone in UK advise what are my rights and course of action?
More shocked than disappointed.

is good to konw that sony isn't that good in customer help...too bad sony, too bad.
by the way yestarday a whashed my 4 days z3 in cold water (there where ice cubes in) and today i noticed that the camera and the led are covered by water bubbles.
now i hope that in few days water will evaporate. so sony's phones aren't all waterproof....i think they sell even phones that don't pass all the quality controls. so bad.

Luckily mine got replaced by Carphone Warehouse but this'll be my last Sony phone probably. Problem is I'm running out of manufacturers as they all end up disappointing in one way or another. In fact only Apple have failed to let me down with phones so far.
Good luck with the claim BTW. Small claims court is a good idea; no way will Sony bother to send anyone along to the hearing.

Good luck. So annoying when one of the best devices o the market has so little customer care behind it. I suggest you take it to twitter, seems to be the place where no company wants to tarnish their reputation.

23dno said:
is good to konw that sony isn't that good in customer help...too bad sony, too bad.
by the way yestarday a whashed my 4 days z3 in cold water (there where ice cubes in) and today i noticed that the camera and the led are covered by water bubbles.
now i hope that in few days water will evaporate. so sony's phones aren't all waterproof....i think they sell even phones that don't pass all the quality controls. so bad.
Click to expand...
Click to collapse
WtF!?!?!? Where have you read physical caused damage is covered under warranty?!?!? Where?!?!?
I understand OP frustration, but it is obvious that some physical force bent phone and that caused waterproof fail, and that caused phone to die...
---------- Post added at 12:03 AM ---------- Previous post was at 12:02 AM ----------
netizensmith said:
Luckily mine got replaced by Carphone Warehouse but this'll be my last Sony phone probably. Problem is I'm running out of manufacturers as they all end up disappointing in one way or another. In fact only Apple have failed to let me down with phones so far.
Good luck with the claim BTW. Small claims court is a good idea; no way will Sony bother to send anyone along to the hearing.
Click to expand...
Click to collapse
Try to bend iPhone and claim warranty...
---------- Post added at 12:04 AM ---------- Previous post was at 12:03 AM ----------
netizensmith said:
Luckily mine got replaced by Carphone Warehouse but this'll be my last Sony phone probably. Problem is I'm running out of manufacturers as they all end up disappointing in one way or another. In fact only Apple have failed to let me down with phones so far.
Good luck with the claim BTW. Small claims court is a good idea; no way will Sony bother to send anyone along to the hearing.
Click to expand...
Click to collapse
Think again...

cyborg_001 said:
Repair # 1-20162112859
My phone was left on the table while it was raining last week (flaps fully closed of course) and when I picked it up to check something after a while I saw it was turning itself off. After that it never came back alive no matter what I tried. I noticed the camera lenses had fully frosted up so it was apparent that water had seeped in somehow.
I dried the phone for over a day but it simply didn't work! I sent it to Sony for warranty repair as I expected it to be covered since I used it under their advertised conditions and you expect it to take a bit of rain at the minimum.
To my utter horror they have come back as saying that because the phone has some other physical damage on the other side (it has a very slight bend in the left side middle which i don't recall it having) it means that the warranty is automatically void and they don't even need to investigate the water damage or the reason why the waterproofing failed via faulty flaps! But the failed flap is the one on the opposite/right side where the SIM and memory card go! It doesn't even make sense!
I have attached the repair centre (SBE Ltd. UK) sent pictures as evidence.
I assure you that the 2 are completely unrelated and on the opposite sides of the phone. They are simply using cause and effect and not scientific tests to rub their hands off my claim. There are plenty threads online showing that Sony Z3 phones have been failing at waterproofing. Given Sony's dropping sales they should at least help out their customers and stick by their principles and marketing claims.
To top up the experience the rude customer service even charge me £20 to ship phone back! Extortion?
I was a staunch Sony fan who owned the Xperia S, Z, Z2 and Z3 but my Sony story is well and truly over! I will go to a small consumer court as I will not give up because I am right! can anyone in UK advise what are my rights and course of action?
More shocked than disappointed.
Click to expand...
Click to collapse
Well the bend could indeed compromise waterproofing.
But what service centre do to you still a **** move.
23dno said:
is good to konw that sony isn't that good in customer help...too bad sony, too bad.
by the way yestarday a whashed my 4 days z3 in cold water (there where ice cubes in) and today i noticed that the camera and the led are covered by water bubbles.
now i hope that in few days water will evaporate. so sony's phones aren't all waterproof....i think they sell even phones that don't pass all the quality controls. so bad.
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If the water was really cold, it will sublimated to the innards of the phone (duh)
Oh Sony quality control ist one of the best but Ive gone trough 3 z3 to find the present one without hardware defects. But all 3 of them survive a pool dive so I trust Sony with waterproofing (ironically)

I've got a Xperia Z3 Compact that has already been for repairs 3 times(1 with initial problem the other two was to fix their repair twice), unfortunately last week decided to clean the phone under water tap, and found that after a while the phone stopped working, water went through, so water proofing had gone after they repaired, right now still waiting for their escalation team to get my phone to go for repair. Not happy at all, I also own 3 other Sony phones Z, Z2,Z3 and my Z2 has gone to repairs last year but now I would not have 100% confidence that the phone is water proof. SBE UK LTD really has bad workmanship.

hmsq said:
I've got a Xperia Z3 Compact that has already been for repairs 3 times(1 with initial problem the other two was to fix their repair twice), unfortunately last week decided to clean the phone under water tap, and found that after a while the phone stopped working, water went through, so water proofing had gone after they repaired, right now still waiting for their escalation team to get my phone to go for repair. Not happy at all, I also own 3 other Sony phones Z, Z2,Z3 and my Z2 has gone to repairs last year but now I would not have 100% confidence that the phone is water proof. SBE UK LTD really has bad workmanship.
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I had them repair a tablet which had bright spots and it came back with a dead pixel...so I was without a tablet for over a month and no compensation. What a bunch of dicks.

parental92 said:
Well the bend could indeed compromise waterproofing.
But what service centre do to you still a **** move.
If the water was really cold, it will sublimated to the innards of the phone (duh)
Oh Sony quality control ist one of the best but Ive gone trough 3 z3 to find the present one without hardware defects. But all 3 of them survive a pool dive so I trust Sony with waterproofing (ironically)
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i think that cold water was the problem :silly: , i've tried in normal water and water doesnt get in.
hardware defects remain front and back glass aren't aligned to the frame as they shoud ( i went to a store and watched another z3 and it hadn't that problem. So quality controll isn't perfect for me...you can't sell a phone for 500+ euros and admit such imperfections.

I have the same problem of being denied, but instead because there are two small cracks on the glass.
See my thread on this; I'm going to try and force them into an arbitration in the hopes they'll service my phone instead of paying their lawyer.
http://forum.xda-developers.com/z3/help/small-crack-denied-service-unrelated-t3174528

Sony phones are not water PROOF but are water RESISTANT upto certain limits provided the flaps are tightly secured.
If phone gets damaged due to water then warranty is void. Sony is bluffing the customers with their water proof gimmicks which we should not fall prey. My phone got wet in rain but I was lucky to save it without going to worst service center chain of Sony. It did it myself using DIY videos carefully

The king's dead, and there is no successor (Review after four months with the Moto Z)

So I got the Moto Z for my birthday, September 19th, and today February 6th I have to consider the phone as dead, as there's too many problems with it..
First problem I had with it, was the vibrator, it made a noise as if it's rubbing against the chassis. This happened after about a month and never went away.
It was problem free for the most part, up until after Christmas, when I put it in my pocket, went for a walk with the dogs, pulled the phone out mid walk and.. The screen was cracked.
A single hairline crack from edge to edge.
I've noticed the glass lifting off the frame on the right side, and so I believe the battery is swelling up and this caused the crack.
There's no pixel damage, but after this all kinds of problems have been surfacing, the screen won't always turn on when someone is calling.
The bottom proximity sensor won't always wake the screen any more.
The finger print sensor is made of plastic, and is now so scratched that I have trouble unlocking the phone with it.
Battery life was never even half decent, if I didn't charge it to and from work I couldn't make it last 12 hours.
Now it's even worse obviously.
Phone can die at any time when it drops below 10% charge, like no "shutting down" notification, screen just goes black.
Connecting the charger it'll go from 0% to 15% in seconds, or take 20 minutes to even boot again.
The ringtone/earpiece speaker has cracked, and is completely unusable now, at the very lowest volume there's a marked crackling noise, turning it up you can't hear what people say on youtube or when making calls.
The magnetic compass has never worked right, it'll make large jumps when turned south, by about 20 degrees west or east.
Makes playing Pokémon Go quite difficult as it'll jump uncontrollably around the south mark.
Occasionally the map will just keep rotating until you make the calibration movements 2-3 times.
It'll drop 4G connectivity and the reception is about half as many bars as my Moto X 2014.
The frame was bent when I climbed up a attic ladder, so the aluminium quality is rubbish. (A few weeks after the self-cracking incident)
I tried contacing Lenovo, but they won't take the battery for warranty as the glass is cracked, the fact that I tried telling them the crack is because of the battery was left on deaf ears.
My wife's HTC One M7 had the same thing happen after 11 months and they replaced the entire phone no questions asked.
Lenovo didn't keep the hardware designers, and is simply trying to churn out a few Lenovo phones with the Moto name before the brand name is truly dead.
In conclusion; Motorola is dead. Don't buy this phone.

You maybe got a bad one, it can happens. I also have the Moto Z and I use it everyday with my moto 360, I bought both like 3 month ago. Also I'm on Nougat and I don't have any issue that you describe, the only thing I also notice is the phone auto shutdown but below 5% which I find normal to save the battery, other phones maybe shutdown at 1% but in fact there still a couple of % more left.

Wow that sucks. Sounds like you got a dud. My Z has been excellent. battery has been amazing and haven't had any problems with the vibration motor.

wilder_mason said:
Wow that sucks. Sounds like you got a dud. My Z has been excellent. battery has been amazing and haven't had any problems with the vibration motor.
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Same here. I've had it since November and no problems at all.

Hahahahahahaha That was a funny post. It was satire right?
I've had 4 Moto Z's and loved them all. 2 Verizon variants, 1 Verizon Force variant, and one US unlocked. The frame on this phone is incredibly sturdy as seen here:
https://youtu.be/kZOfYo4JDIw
All of the damage to your phone has nothing to do with Motorola and everything to do with YOU. Phones don't damage themselves, the speakers don't crack, the fingerprint readers dont scratch themselves, it was you. It sounds like you trashed your phone and now are trying to place blame on someone else (Motorola).
For you to come in here and tell everyone not to buy this phone is absurd. Like I said, I've had 4 of these phones and not one has shown any problems at all. The problem is yourself, not Motorola, not Lenovo, not self-shattering glass, and not self-scratching metal.
You dropped your phone down a flight of concrete stairs and it fell end over end bouncing on every step on the way down. It cracked your screen, scratched your fingerprint reader, jarred your vibrator loose, cracked your speaker, and uncalibrated your compass. Lol That's what happened.
PS the proximity sensor can be finicky. That's the one thing I'll give you. The rest is "rubbish".

BTW, that "sudden shutdown" I experience on my G5, too and it's really bad. After 10-12 it gets down rapidly and sometimes it takes only 30 seconds of usage for the phone to shut down after you are 10%.

tersagun said:
BTW, that "sudden shutdown" I experience on my G5, too and it's really bad. After 10-12 it gets down rapidly and sometimes it takes only 30 seconds of usage for the phone to shut down after you are 10%.
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The battery expanding, cracking the screen, and causing the phone to shutdown randomly at or below 10% should be replaced as a defect. He has a good point with that part. But unfortunately in the warranty it specifically states everything to do with the battery is not covered under warranty. Pretty sneaky way of Lenovo to basically *not* warranty this phone because the battery is locked in and part of the whole construction.
I have to agree, if you haven't bought one yet, don't do it. I do like this phone for its features and mods, but it is designed to be completely disposable. Prices of phones with locked in batteries really should be half the price of what they are.

Dude you need a Z force

If I couldn't have a Force and camera wasn't a huge issue, I'd get a Play. I see no point getting a Z if you can get either the Force or Play unless you just want a really skinny phone.

seh6183 said:
Hahahahahahaha That was a funny post. It was satire right?
I've had 4 Moto Z's and loved them all. 2 Verizon variants, 1 Verizon Force variant, and one US unlocked. The frame on this phone is incredibly sturdy as seen here:
https://youtu.be/kZOfYo4JDIw
All of the damage to your phone has nothing to do with Motorola and everything to do with YOU. Phones don't damage themselves, the speakers don't crack, the fingerprint readers dont scratch themselves, it was you. It sounds like you trashed your phone and now are trying to place blame on someone else (Motorola).
For you to come in here and tell everyone not to buy this phone is absurd. Like I said, I've had 4 of these phones and not one has shown any problems at all. The problem is yourself, not Motorola, not Lenovo, not self-shattering glass, and not self-scratching metal.
You dropped your phone down a flight of concrete stairs and it fell end over end bouncing on every step on the way down. It cracked your screen, scratched your fingerprint reader, jarred your vibrator loose, cracked your speaker, and uncalibrated your compass. Lol That's what happened.
PS the proximity sensor can be finicky. That's the one thing I'll give you. The rest is "rubbish".
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Why would I lie?
I'm genuinely sad, this was my birthday present (to myself) after a really long wait, as I couldn't afford the 2015 model last year.
I haven't mistreated it, I've been super careful.
I've been a Motorola fanboy since the V3i, owned most models since then.
Based on teardowns, it's built like a Lenovo device, and that confirms it for me at least that they've probably fired the old chassis engineers.
I know it's a bit ridiculous, but I feel a bit lost now, I want a new smartphone, but there's no other brands I've ever enjoyed..

Shadowdancer123 said:
Why would I lie?
I'm genuinely sad, this was my birthday present (to myself) after a really long wait, as I couldn't afford the 2015 model last year.
I haven't mistreated it, I've been super careful.
I've been a Motorola fanboy since the V3i, owned most models since then.
Based on teardowns, it's built like a Lenovo device, and that confirms it for me at least that they've probably fired the old chassis engineers.
I know it's a bit ridiculous, but I feel a bit lost now, I want a new smartphone, but there's no other brands I've ever enjoyed..
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I'm still using my Moto X (2014) and similarly consider the Moto Z (dual SIM preferably) as my only attractive upgrade.
I empathize with the poor experience you've suffered with it, especially as it was a birthday gift. However, I suspect that your experience is the exception and that you received a dud. It happens. And although Motorola's warranty and customer service seem very poor, perhaps you might consider repurchasing when prices drop after the new model is released. I am currently researching root and other support options for the dual SIM variant before "pulling the trigger" (on eBay)...
Sent from my XT1095 using Tapatalk

I put it in my pocket, went for a walk with the dogs, pulled the phone out mid walk and.. The screen was cracked
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You bent the frame, you either leaned on something, or if your pants were too tight, just compressed it too much. It's crap luck, but it's not motorola's fault, nor is it a warranty claim.
Your battery would only expand enough to crack a screen if it were very highly overheated. like, shorting out overheated, in the 80-90 degree range, basically hot enough that you would have had second and third degree burns in your pocket (battery expansion occurs at about 90 degrees on average in lithium cells, there are many, many, many studies on this subject, especially since Samsung last year)
The finger print sensor is made of plastic, and is now so scratched that I have trouble unlocking the phone with it.
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Stop carrying your phone in a pocket filled with change?! or something? I've had my moto Z the better part of a year, and my fingerprint sensor is spotless, I can't even imagine how you scratched yours.
Phone can die at any time when it drops below 10% charge
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Do you know how lithium batteries work? 10% across 6 cells mean each cell has less than 2% battery.... at less than 1% you do irreparable damage to a cell, it will never take a full charge again if you drain it completely. So unfortunately, 10% is actually a completely reasonable number to shut down at.
Speaker breaking? No idea how you accomplished that, usually take a pretty solid impact or water damage to blow a phone speaker to the point of cracking even at the lowest volumes.
Reception wise, I'll admit mine shows less "bars" but remains connected regardless. It's less about not having signal, and more, appearing to have less.
I will agree, the compass isn't the greatest, it's easily calibrated though (using google maps)
Sound like you bent your phone, and if you hadn't, you'd have a warranty claim on the speaker, and "possibly" the battery. But since you broke your screen, you're screwed. You SHOULD be able to send it in for repair and pay them to fix it/replace it, usually for much less than the cost of replacing it.
Sorry about your luck mate.

I decided to follow up on this review with my one year review of the phone.
So far I have none of the problems you have listed, and I'm very careless with my tech (Read: Broken every single screen on every phone I have ever owned)
The only complaint I have is that the finger print sensor gets dirty easily, though I assume that's more likely a mix of the finish on it and my fingers getting oily.
Battery life is meh, but I have the battery mod so no problems yet (2-3 days usually with my usage, as opposed to the Xperia X being 4-5)
I do have one problem with your review, apart from many of the problems seeming self inflicted, this one particularly stands out.
Shadowdancer123 said:
First problem I had with it, was the vibrator, it made a noise as if it's rubbing against the chassis. This happened after about a month and never went away.
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This sounds like a manufacturer defect.
That should've been the moment you asked for a return or warranty repair.