Ok, so my phone has extreme bad burn in, or I'm seeing the back lights or something, either way, it looks awful. I would like to get it back completely stock to return it to Sprint.
I've seen a couple of guides on how to do this with Odin, but with Knox tripped, will they still replace it?
g.armour said:
Ok, so my phone has extreme bad burn in, or I'm seeing the back lights or something, either way, it looks awful. I would like to get it back completely stock to return it to Sprint.
I've seen a couple of guides on how to do this with Odin, but with Knox tripped, will they still replace it?
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Click to collapse
It depends on the person at the sprint store. when i had to return my phones which were still rooted, they only check if the phone was working. Take out any mods and return to stock. Most of the time they'll take the phone without checking if knox is tripped or not but it depends on the sprint worker as some do check if knox is tripped.
Related
So I have a new Galaxy S3 I747 Bell Canada, and I'm thinking of rooting it, but I still have 11 months of warranty left. Now I know that I can just follow the complicated guides to 'unroot' it, if I need to send it back, but has that ever actually worked for anyone here?
Because think about it. If you need to send your phone back for warranty, it is probably broken, right? If your phone is broken, how can you possibly unroot it first? Sure there are some non-bricked reasons you could send your phone back, such as a broken camera or a small deadzone in the touchscreen, but I'm just worried that my phone will suffer a NAND flash breakdown (after that whole kefuffle in the news) or a malfunctioning CPU while in a rooted state.
But then I think, well if the NAND flash or CPU completely dies, will THEY even be able to tell if the phone is rooted? I mean sure they have tools where they can rip the flash out of the mobo and read it and see if it's rooted, but to do all that would cost them labour hours. I would imagine if I sent back a rooted phone with just a broken camera, they would turn on the phone and see the big "THIS PHONE IS ROOTED!!!" message and refuse my warranty, but if I can turn my phone on, I will unroot it before I send it in for a broken camera. But if the phone CANT turn on, would they really bother with all those low-level hardware tools to try and fix my phone and see if its rooted? Wouldn't they just send me a new phone, and possibly try and refurbish my broken one to resell, without ever noticing that its rooted?
Depends on what your issue. Most of the buttons on my D2 stopped working and I had to send it in for warranty. Had to sbf and wipe and then it was fine. VZ has additional "root counter" features, but as you aren't using their device the standard unroot procedures should be fine. I think they take care of the on-board root counter.
If your phone is completely unusable then you're just out back. Obviously you can't take care of what you need to do if the phone isn't functioning at all. That said, depending on the damage they might not even be able to check for root anyway, and they just might not care. Also depends on your carrier's policies.
Honestly i don't recomend rooting ur phone on the the warranty period
Hey guys, so I have a big problem. If found my Nexus 5 randomly turned off when I was at work. Tried turning it back on, no luck. Tried charging no luck. Tore it down to check everything, looks fine. Then I plugged everything back in and left the back cover off, and it makes a clicking noise when the power button is held but nothing. It stops clicking after about 5-10 seconds.
What's even more problematic is that my device is rooted with a custom kernel (I was running unlocked bootloader, root, stock rom with Faux Kernel for the best part of 3 months problem free) and I'm sort of worried about sending it back for warranty. Any ideas what to do?
Send it in. You should be fine. Google has stated they won't void a warranty of the device is unlocked and rooted. I wouldn't worry. There have been a ton of times I've sent in devices rooted and never had a warranty denied.
Can you go into bootloader? If yes,try go back to stock first.
Thanks matt
No, unfortunately not Simonna, the phone is completely dead
To be honest, they are more likely to void the warranty because you took it apart. I hope they don't though.
Sent from my Nexus 5
Can they tell if it's been disassembled?
aneesh99 said:
Can they tell if it's been disassembled?
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Not unless you damaged something while taking it apart.
I don't think I did...
Hello guys. I've sold my note 4 and got a used Galaxy S6, phone had couple of scratches and was in a really good condition. I used it for a month until... I woke up, my battery was at 60-70% but I was going out soon so I plugged it in and my phone started flashing screen white, and I quickly unplugged it. I tried blowing into USB port and it didn't work. Then I plugged it in again and my phone started rebooting randomly and touch buttons stopped working and flashing. Later I took it to official Samsung repair center and they sent It to like a Full/main repair service place. And after a week I got a call from them that they need to replace whole motherboard(which works fine, just USB board is fried) and they said that this phone had modified software and I need to pay 280-320$ to get it fixed.
What's even more funny is that I didn't even root it yet! I paid like 50$ less for the phone with a box and a purchase document. Also the phone is still on warranty until august. What do I do guys?
PS: I always used original USB cable and charger.
ProtoDeVNan0 said:
Hello guys. I've sold my note 4 and got a used Galaxy S6, phone had couple of scratches and was in a really good condition. I used it for a month until... I woke up, my battery was at 60-70% but I was going out soon so I plugged it in and my phone started flashing screen white, and I quickly unplugged it. I tried blowing into USB port and it didn't work. Then I plugged it in again and my phone started rebooting randomly and touch buttons stopped working and flashing. Later I took it to official Samsung repair center and they sent It to like a Full/main repair service place. And after a week I got a call from them that they need to replace whole motherboard(which works fine, just USB board is fried) and they said that this phone had modified software and I need to pay 280-320$ to get it fixed.
What's even more funny is that I didn't even root it yet! I paid like 50$ less for the phone with a box and a purchase document. Also the phone is still on warranty until august. What do I do guys?
PS: I always used original USB cable and charger.
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Click to collapse
If they checked the KNOX bit and it is flipped, then the device is out of warranty. No amount of arguing will change that. Also the warranty doesn't cover devices that have been resold. (Found out that the hard way:crying
You can always go to Samsung Parts to find the piece you need.
Theodric58 said:
If they checked the KNOX bit and it is flipped, then the device is out of warranty. No amount of arguing will change that. Also the warranty doesn't cover devices that have been resold. (Found out that the hard way:crying
You can always go to Samsung Parts to find the piece you need.
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Yeah. Unfortunately. I have a non authorised repair service in my city. So I guess I'll take it there, and pay like 80-120$. Better than 300$. I gave them a couple of things to repair before, and they were really good and quick. Samsung dissapointed me once again. Thanks for reply.
ProtoDeVNan0 said:
Yeah. Unfortunately. I have a non authorised repair service in my city. So I guess I'll take it there, and pay like 80-120$. Better than 300$. I gave them a couple of things to repair before, and they were really good and quick. Samsung dissapointed me once again. Thanks for reply.
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Assuming that knox was tripped by previous owner, you really can't fault samsung for rejecting your warranty claim. You knew the risks in buying phones used (as with any secondhand electronics), the previous owner could have tweaked voltage, messed up and sold it. Not trying to upset you, but it is what it is.
Upside is, you no longer have to worry about tripping knox. Flash custom roms as your heart desires. Good luck getting your phone repaired.
Rakcoon said:
Assuming that knox was tripped by previous owner, you really can't fault samsung for rejecting your warranty claim. You knew the risks in buying phones used (as with any secondhand electronics), the previous owner could have tweaked voltage, messed up and sold it. Not trying to upset you, but it is what it is.
Upside is, you no longer have to worry about tripping knox. Flash custom roms as your heart desires. Good luck getting your phone repaired.
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Today my phone came back from Samsung and... IT MAGICALLY FIXED ITSELF! Same thing happened with my old Note 3. Now I have Marshmallow installed and I love my S6 again Good thing about Samsung phones : If they're broken, just leave them turned off over night and next day Your phone will be fixed!
ProtoDeVNan0 said:
Today my phone came back from Samsung and... IT MAGICALLY FIXED ITSELF! Same thing happened with my old Note 3. Now I have Marshmallow installed and I love my S6 again Good thing about Samsung phones : If they're broken, just leave them turned off over night and next day Your phone will be fixed!
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Click to collapse
Congrats. Strange that it fixed itself during transit. :good:
Then , you can buy tools and the parts ,fix it yourself. come on
I did something I thought I'd never do. During the Super Bowl I grabbed my phone and pulled the s pen out to write something on the screen while it was turned off and wound up reinserting it the wrong way. As soon as it got stuck a little past halfway in I realized what I did.
In a panic I tried pulling it out and when I saw it was stuck I tried jiggling it, hoping to finesse it a little and coax it out without damaging the sensor. When that didn't work I tried the paper method which worked, or so I thought. The pen came out but the sensor doesn't work now.
I called Sprint but they referred me to Samsung. I called Samsung and they said they'd take it back but if it's rooted the warranty would be voided. Even though I know I'm rooted and running MOAR the status on my phone still says official, as opposed to custom. Based on that, the Samsung person said my phone isn't rooted, but I know it is.
So I don't know if I should Smart Switch back to a stock ROM and send it in, hoping they won't discover it's rooted or if there is another way to fix the sensor myself.
I've seen the YouTube video which proclaims it's an easy fix but it didn't look easy to me. I once replaced the digitizer on my Samsung Galaxy Tab 2 and it never came on again. I don't want that to happen to my phone.
I know the S Pen getting stuck and damaging the sensor has happened to many others and I'm sure I'm not the first person to do it on a rooted device. Does anybody have any idea's on what should do?
demetrios3 said:
I did something I thought I'd never do. During the Super Bowl I grabbed my phone and pulled the s pen out to write something on the screen while it was turned off and wound up reinserting it the wrong way. As soon as it got stuck a little past halfway in I realized what I did.
In a panic I tried pulling it out and when I saw it was stuck I tried jiggling it, hoping to finesse it a little and coax it out without damaging the sensor. When that didn't work I tried the paper method which worked, or so I thought. The pen came out but the sensor doesn't work now.
I called Sprint but they referred me to Samsung. I called Samsung and they said they'd take it back but if it's rooted the warranty would be voided. Even though I know I'm rooted and running MOAR the status on my phone still says official, as opposed to custom. Based on that, the Samsung person said my phone isn't rooted, but I know it is.
So I don't know if I should Smart Switch back to a stock ROM and send it in, hoping they won't discover it's rooted or if there is another way to fix the sensor myself.
I've seen the YouTube video which proclaims it's an easy fix but it didn't look easy to me. I once replaced the digitizer on my Samsung Galaxy Tab 2 and it never came on again. I don't want that to happen to my phone.
I know the S Pen getting stuck and damaging the sensor has happened to many others and I'm sure I'm not the first person to do it on a rooted device. Does anybody have any idea's on what should do?
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Click to collapse
The phone shows official because of an edit to the rom.... if they go into dl mode they will check to see if its rooted
After watching this video from 2012 I'm not sure Samsing has the right to deny a warrant claim on a rooted phone. https://youtu.be/9YcIHaajda8
Chaz187 said:
The phone shows official because of an edit to the rom.... if they go into dl mode they will check to see if its rooted
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Click to collapse
Samsung fixed it. They either didn't notice or didn't care.
Hey all,
I'm admittedly not into the whole rooting scene, so I know very little about it... bear with me.
I have a Galaxy S6 with water damage to the screen, so I used my SquareTrade warranty to receive a replacement device. Just turned it on this morning and set it up, no problem - synced my Google account, re-installed my apps, etc. Then it popped up a message that Samsung had a major firmware update and that it needed to restart to complete the process, so I clicked restart and install.
Phone restarts, and doesn't come back on. Top left of the screen it says something about "Custom binary blocked by FRP Lock". I Googled this and found stuff coming up about rooting phones, but obviously that's not what I was even trying to do. Someone said if you try a hard reboot it can fix the issue, so I did that, but when I hard rebooted it a message came up warning me about the dangers of installing firmware from third parties and whatnot, but that I could proceed if I knew it was safe, so I did that. I also noticed in the top left of this screen it said "Knox Counter: 1 x 00500"
At this point it tells me it's installing and to not reboot the phone, but a half hour goes by with no progress. I Google the Knox counter thing and stuff comes up about rooting and voided warranties. I call Squaretrade, and speak to a specialist with broken English and try to explain. He says he'll send a replacement to me (and they can't guarantee that it will be a black S6 which I'm bummed about). I make it clear that I was not the one who "jailbroke" the phone because my concern is that Squaretrade will turn the device on, see the message and assume I did it and charge me the $750 replacement fee, believing me to have voided the warranty. He assured me that he made a note of it on the claim and that I shouldn't be charged... but I'm still worried about it.
Worst case scenario just in case something goes wrong and they try to charge me, I'd love to know what y'all think might have happened here. Do you think the previous owner of this phone (since the replacements are refurbished) tripped the Knox counter? Why did it work the first time I turned it on but then crash after I tried to install a firmware update? And when I receive the next replacement, how can I make sure this doesn't happen again?
Now I have TWO phones I'm on the line for sending back to SquareTrade (the original damaged phone and the replacement with the voided Knox counter) and I'm so paranoid that I'll get f**ked over somehow. Any input would be greatly appreciated!