Hey all,
I'm admittedly not into the whole rooting scene, so I know very little about it... bear with me.
I have a Galaxy S6 with water damage to the screen, so I used my SquareTrade warranty to receive a replacement device. Just turned it on this morning and set it up, no problem - synced my Google account, re-installed my apps, etc. Then it popped up a message that Samsung had a major firmware update and that it needed to restart to complete the process, so I clicked restart and install.
Phone restarts, and doesn't come back on. Top left of the screen it says something about "Custom binary blocked by FRP Lock". I Googled this and found stuff coming up about rooting phones, but obviously that's not what I was even trying to do. Someone said if you try a hard reboot it can fix the issue, so I did that, but when I hard rebooted it a message came up warning me about the dangers of installing firmware from third parties and whatnot, but that I could proceed if I knew it was safe, so I did that. I also noticed in the top left of this screen it said "Knox Counter: 1 x 00500"
At this point it tells me it's installing and to not reboot the phone, but a half hour goes by with no progress. I Google the Knox counter thing and stuff comes up about rooting and voided warranties. I call Squaretrade, and speak to a specialist with broken English and try to explain. He says he'll send a replacement to me (and they can't guarantee that it will be a black S6 which I'm bummed about). I make it clear that I was not the one who "jailbroke" the phone because my concern is that Squaretrade will turn the device on, see the message and assume I did it and charge me the $750 replacement fee, believing me to have voided the warranty. He assured me that he made a note of it on the claim and that I shouldn't be charged... but I'm still worried about it.
Worst case scenario just in case something goes wrong and they try to charge me, I'd love to know what y'all think might have happened here. Do you think the previous owner of this phone (since the replacements are refurbished) tripped the Knox counter? Why did it work the first time I turned it on but then crash after I tried to install a firmware update? And when I receive the next replacement, how can I make sure this doesn't happen again?
Now I have TWO phones I'm on the line for sending back to SquareTrade (the original damaged phone and the replacement with the voided Knox counter) and I'm so paranoid that I'll get f**ked over somehow. Any input would be greatly appreciated!
Related
So I just got this Captivate and it's not rooted or anything. I used the Sideloading Wonder just once for an app. But then I tried to do a software update and the phone went black. After about 30 minutes it was really hot and I could not turn it back on. Any suggestions as to what the problem may be?
Installing one app with sideload wonder mechine, should not have casued any issues.
If your phone "Bricked" while downloading and installing the update, I recommend taking it into an AT&T warranty center and have them replace it. There are ways in most cases to unbrick the phone (I think), but that requires flashing a ROM which will void the warranty and possibility make it so you cannot replace the phone under warranty.
When you go into the warranty store that you received a message to update the phone and it froze during the update and will not wake back up. They will either fix it on the spot, which I doubt, or excahnge it for a referb that will still be under warranty for the rest of your 1 year warranty period.
Is there any reason the phone isnt coming back on at all. I mean do you think maybe the battery could just be shot and all i need is a new battery?
If its a new phone and not refurbished, I highly doubt its just the battery.
On another android forum there was a topic about over clocking, it mentioned the battery will begin to deteriorate when it hits temperatures around 140F, it never said it would completely fail. (correct me if I'm wrong)
But, it may be possible, but I don't think it would be the complete reason.
Sent from my SAMSUNG-SGH-I897 using XDA App
So I have a new Galaxy S3 I747 Bell Canada, and I'm thinking of rooting it, but I still have 11 months of warranty left. Now I know that I can just follow the complicated guides to 'unroot' it, if I need to send it back, but has that ever actually worked for anyone here?
Because think about it. If you need to send your phone back for warranty, it is probably broken, right? If your phone is broken, how can you possibly unroot it first? Sure there are some non-bricked reasons you could send your phone back, such as a broken camera or a small deadzone in the touchscreen, but I'm just worried that my phone will suffer a NAND flash breakdown (after that whole kefuffle in the news) or a malfunctioning CPU while in a rooted state.
But then I think, well if the NAND flash or CPU completely dies, will THEY even be able to tell if the phone is rooted? I mean sure they have tools where they can rip the flash out of the mobo and read it and see if it's rooted, but to do all that would cost them labour hours. I would imagine if I sent back a rooted phone with just a broken camera, they would turn on the phone and see the big "THIS PHONE IS ROOTED!!!" message and refuse my warranty, but if I can turn my phone on, I will unroot it before I send it in for a broken camera. But if the phone CANT turn on, would they really bother with all those low-level hardware tools to try and fix my phone and see if its rooted? Wouldn't they just send me a new phone, and possibly try and refurbish my broken one to resell, without ever noticing that its rooted?
Depends on what your issue. Most of the buttons on my D2 stopped working and I had to send it in for warranty. Had to sbf and wipe and then it was fine. VZ has additional "root counter" features, but as you aren't using their device the standard unroot procedures should be fine. I think they take care of the on-board root counter.
If your phone is completely unusable then you're just out back. Obviously you can't take care of what you need to do if the phone isn't functioning at all. That said, depending on the damage they might not even be able to check for root anyway, and they just might not care. Also depends on your carrier's policies.
Honestly i don't recomend rooting ur phone on the the warranty period
Hi all! So I'm in a bit of a situation and I just wanted to see if anyone here knew the answers to any of my questions...
So about a week ago, my Galaxy S4 from Sprint would randomly freeze and black screen. The only way I could get it to start working again was to take out the battery and then restart the phone. The next day however, the phone would even make it past the bootup screen before becoming a black screen, rendering my phone useless. I was still under warranty by the date, however I did root the phone a while ago to try Titanium Backup and some other apps that needed root access. I have not tried installing custom ROMs onto it, so I don't know if that voids my warranty.
I called Samsung since I was still under warranty and they told me to send it in to their repair shop. I've been tracking it, and apparently the repair was completed today. The log reads...
*05/21/2014//15:04:34//0001773863//Telephone//ASC*
5/21/2014 2:03 PM-Sylvia Hernandez: The unit is shipped.
*05/21/2014//13:29:15//0001773863//Telephone//ASC*
5/21/2014 12:28 PM-PBA Inspection: The unit has left the technician. SOLUTION: BER
*05/21/2014//13:29:14//0001773863//Telephone//ASC*
DEVICE ROOTED
*05/21/2014//11:59:09//0001773863//Telephone//ASC*
5/21/2014 10:58 AM-Lourdez Lopez: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
*05/21/2014//11:59:09//0001773863//Telephone//ASC*
5/21/2014 10:58 AM-Lourdez Lopez: Accessory: BATTERY,CHARGER
I looked up what BER stands for, and apparently it means "Beyond Economial Repair". I'm worried since I don't know if it has been fixed or not. Can anyone help me figure out if Samsung has fixed my phone or if they are just sending it back since it was rooted...Any help/advice would be amazing
JMoney973 said:
Hi all! So I'm in a bit of a situation and I just wanted to see if anyone here knew the answers to any of my questions...
So about a week ago, my Galaxy S4 from Sprint would randomly freeze and black screen. The only way I could get it to start working again was to take out the battery and then restart the phone. The next day however, the phone would even make it past the bootup screen before becoming a black screen, rendering my phone useless. I was still under warranty by the date, however I did root the phone a while ago to try Titanium Backup and some other apps that needed root access. I have not tried installing custom ROMs onto it, so I don't know if that voids my warranty.
I called Samsung since I was still under warranty and they told me to send it in to their repair shop. I've been tracking it, and apparently the repair was completed today. The log reads...
*05/21/2014//15:04:34//0001773863//Telephone//ASC*
5/21/2014 2:03 PM-Sylvia Hernandez: The unit is shipped.
*05/21/2014//13:29:15//0001773863//Telephone//ASC*
5/21/2014 12:28 PM-PBA Inspection: The unit has left the technician. SOLUTION: BER
*05/21/2014//13:29:14//0001773863//Telephone//ASC*
DEVICE ROOTED
*05/21/2014//11:59:09//0001773863//Telephone//ASC*
5/21/2014 10:58 AM-Lourdez Lopez: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
*05/21/2014//11:59:09//0001773863//Telephone//ASC*
5/21/2014 10:58 AM-Lourdez Lopez: Accessory: BATTERY,CHARGER
I looked up what BER stands for, and apparently it means "Beyond Economial Repair". I'm worried since I don't know if it has been fixed or not. Can anyone help me figure out if Samsung has fixed my phone or if they are just sending it back since it was rooted...Any help/advice would be amazing
Click to expand...
Click to collapse
Don't worry.
Samsung will repair your phone.
Sent using Tapatalk
I cannot say whether it will be done under warranty or not but in my interpretation Beyond Economical Repair is the equivalent to a car being an economical write-off meaning the cost to fix it exceeds the value of the phone and as such is not worth it which usually results in a replacement (I doubt a mobile provider would do payouts) in the end you will just have to wait and see if it is warranty covered or not but based on the BER comment I would say it has not been repaired.
Sent from my GT-I9505 using Tapatalk
I would say BER means that it doesn't make sense to repair (probably because devive rooted). I guess it is not repaired. Sorry!
Hello guys. I've sold my note 4 and got a used Galaxy S6, phone had couple of scratches and was in a really good condition. I used it for a month until... I woke up, my battery was at 60-70% but I was going out soon so I plugged it in and my phone started flashing screen white, and I quickly unplugged it. I tried blowing into USB port and it didn't work. Then I plugged it in again and my phone started rebooting randomly and touch buttons stopped working and flashing. Later I took it to official Samsung repair center and they sent It to like a Full/main repair service place. And after a week I got a call from them that they need to replace whole motherboard(which works fine, just USB board is fried) and they said that this phone had modified software and I need to pay 280-320$ to get it fixed.
What's even more funny is that I didn't even root it yet! I paid like 50$ less for the phone with a box and a purchase document. Also the phone is still on warranty until august. What do I do guys?
PS: I always used original USB cable and charger.
ProtoDeVNan0 said:
Hello guys. I've sold my note 4 and got a used Galaxy S6, phone had couple of scratches and was in a really good condition. I used it for a month until... I woke up, my battery was at 60-70% but I was going out soon so I plugged it in and my phone started flashing screen white, and I quickly unplugged it. I tried blowing into USB port and it didn't work. Then I plugged it in again and my phone started rebooting randomly and touch buttons stopped working and flashing. Later I took it to official Samsung repair center and they sent It to like a Full/main repair service place. And after a week I got a call from them that they need to replace whole motherboard(which works fine, just USB board is fried) and they said that this phone had modified software and I need to pay 280-320$ to get it fixed.
What's even more funny is that I didn't even root it yet! I paid like 50$ less for the phone with a box and a purchase document. Also the phone is still on warranty until august. What do I do guys?
PS: I always used original USB cable and charger.
Click to expand...
Click to collapse
If they checked the KNOX bit and it is flipped, then the device is out of warranty. No amount of arguing will change that. Also the warranty doesn't cover devices that have been resold. (Found out that the hard way:crying
You can always go to Samsung Parts to find the piece you need.
Theodric58 said:
If they checked the KNOX bit and it is flipped, then the device is out of warranty. No amount of arguing will change that. Also the warranty doesn't cover devices that have been resold. (Found out that the hard way:crying
You can always go to Samsung Parts to find the piece you need.
Click to expand...
Click to collapse
Yeah. Unfortunately. I have a non authorised repair service in my city. So I guess I'll take it there, and pay like 80-120$. Better than 300$. I gave them a couple of things to repair before, and they were really good and quick. Samsung dissapointed me once again. Thanks for reply.
ProtoDeVNan0 said:
Yeah. Unfortunately. I have a non authorised repair service in my city. So I guess I'll take it there, and pay like 80-120$. Better than 300$. I gave them a couple of things to repair before, and they were really good and quick. Samsung dissapointed me once again. Thanks for reply.
Click to expand...
Click to collapse
Assuming that knox was tripped by previous owner, you really can't fault samsung for rejecting your warranty claim. You knew the risks in buying phones used (as with any secondhand electronics), the previous owner could have tweaked voltage, messed up and sold it. Not trying to upset you, but it is what it is.
Upside is, you no longer have to worry about tripping knox. Flash custom roms as your heart desires. Good luck getting your phone repaired.
Rakcoon said:
Assuming that knox was tripped by previous owner, you really can't fault samsung for rejecting your warranty claim. You knew the risks in buying phones used (as with any secondhand electronics), the previous owner could have tweaked voltage, messed up and sold it. Not trying to upset you, but it is what it is.
Upside is, you no longer have to worry about tripping knox. Flash custom roms as your heart desires. Good luck getting your phone repaired.
Click to expand...
Click to collapse
Today my phone came back from Samsung and... IT MAGICALLY FIXED ITSELF! Same thing happened with my old Note 3. Now I have Marshmallow installed and I love my S6 again Good thing about Samsung phones : If they're broken, just leave them turned off over night and next day Your phone will be fixed!
ProtoDeVNan0 said:
Today my phone came back from Samsung and... IT MAGICALLY FIXED ITSELF! Same thing happened with my old Note 3. Now I have Marshmallow installed and I love my S6 again Good thing about Samsung phones : If they're broken, just leave them turned off over night and next day Your phone will be fixed!
Click to expand...
Click to collapse
Congrats. Strange that it fixed itself during transit. :good:
Then , you can buy tools and the parts ,fix it yourself. come on
Hi, this is not exactly question, so I post into discussion, I want just your opinion... or if somenthing like this happened to you:
It started by simple restarting, or random vibrating from time to time. I just thought its some ROM related bug becouse I didnt update it for about 2 months, maybe something got messy. But I had some work to do and told myself it can wait few days. Then some strange freezes occured with vertical or horizontal strips made of small colourful dots. Only hard reset holding all buttons helped. Freezes, restarts etc. then continued quite frequently. This was time for clean rom installation. I went to TWRP, wiped everything except external SD. Done. I was going to hit install in twrp when freeze occured last time and after long continuous vibration it was gone. Now it does not react toabsolutely anything, holding all buttons - nothing. Connecting to charger - nothing, no icon, no charging indicator. Connecting to PC - nothing, it dont even notice connection of new hardware, Odin also sees nothing... It seem to be as dead as possible.
But this situation seems very good to me after all, becouse phone was rooted, knox tripped. They would never repair it for free if it was freezing, restarting or bugging screen becouse my warranty was gone by rooting long time ago... But now they will have hard time to get into Download mode or connect it to anything to see my voided warranty, or fact there is no ROM at all becouse it got broken right after last TWRP wipe. I might be able to come out of this with new S8 for 100€ (price difference between S7 edge and classic S8 in shop where I bought it).
What do you think? Will they tear it apart and find out about knox etc., or they will not go so deep when its completly dead and there are no physical marks of even using that phone? Have no idea how deep is their analysis and if they will try to change motherboard or just trash it giving me new one or money...
Any experiences with samsung repair service?
PS: sry for my grammar, had only 4 years of english classes at high school, not using it until then (only in forums like this)
Usually the guys at service station don't bother to go in download mode to check the tripped know it depends on countries to countries in most of the countries people got their phone repaired even though there phone was knox tripped and rooted
I hope they fix your phone for free as the service guys are lazy they'll probably tell that your SOC is fried and would recommend changing the SOC
thx for reply... true, they dont bother in my country very much at service ... they already changed my camera lens becouse left corner was always blury and no problem with knox tripped, but it was clearly HW problem on their side which appeared even on first photo, I just didnt notice it and rooted it first week of S7 launch... this also was not caused by root, but if they somehow find out they could use it as excuse, so i hope they will not try hard with software examination when its HW problem again
Just want to add to the list.My previous device (xperia z2 which goes to the same service center here in Bosnia) ,they never searched if i had custom rom installed.They just fixed it by changing motherboard.Please let us all know what will happen when you return your device to them.I think there is no way they can find out what you did to that device or if it is knox tripped.
Ok, I will report results here. It should be fixed in two weeks, max one month (or not if they find out about root, but I also think they will not)
Got my repaired phone back. With new motherboard and 0x0 original knox etc. Old motherboard was compleatly dead with all root info with it... Everything works now