So I have a new Galaxy S3 I747 Bell Canada, and I'm thinking of rooting it, but I still have 11 months of warranty left. Now I know that I can just follow the complicated guides to 'unroot' it, if I need to send it back, but has that ever actually worked for anyone here?
Because think about it. If you need to send your phone back for warranty, it is probably broken, right? If your phone is broken, how can you possibly unroot it first? Sure there are some non-bricked reasons you could send your phone back, such as a broken camera or a small deadzone in the touchscreen, but I'm just worried that my phone will suffer a NAND flash breakdown (after that whole kefuffle in the news) or a malfunctioning CPU while in a rooted state.
But then I think, well if the NAND flash or CPU completely dies, will THEY even be able to tell if the phone is rooted? I mean sure they have tools where they can rip the flash out of the mobo and read it and see if it's rooted, but to do all that would cost them labour hours. I would imagine if I sent back a rooted phone with just a broken camera, they would turn on the phone and see the big "THIS PHONE IS ROOTED!!!" message and refuse my warranty, but if I can turn my phone on, I will unroot it before I send it in for a broken camera. But if the phone CANT turn on, would they really bother with all those low-level hardware tools to try and fix my phone and see if its rooted? Wouldn't they just send me a new phone, and possibly try and refurbish my broken one to resell, without ever noticing that its rooted?
Depends on what your issue. Most of the buttons on my D2 stopped working and I had to send it in for warranty. Had to sbf and wipe and then it was fine. VZ has additional "root counter" features, but as you aren't using their device the standard unroot procedures should be fine. I think they take care of the on-board root counter.
If your phone is completely unusable then you're just out back. Obviously you can't take care of what you need to do if the phone isn't functioning at all. That said, depending on the damage they might not even be able to check for root anyway, and they just might not care. Also depends on your carrier's policies.
Honestly i don't recomend rooting ur phone on the the warranty period
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So I just got this Captivate and it's not rooted or anything. I used the Sideloading Wonder just once for an app. But then I tried to do a software update and the phone went black. After about 30 minutes it was really hot and I could not turn it back on. Any suggestions as to what the problem may be?
Installing one app with sideload wonder mechine, should not have casued any issues.
If your phone "Bricked" while downloading and installing the update, I recommend taking it into an AT&T warranty center and have them replace it. There are ways in most cases to unbrick the phone (I think), but that requires flashing a ROM which will void the warranty and possibility make it so you cannot replace the phone under warranty.
When you go into the warranty store that you received a message to update the phone and it froze during the update and will not wake back up. They will either fix it on the spot, which I doubt, or excahnge it for a referb that will still be under warranty for the rest of your 1 year warranty period.
Is there any reason the phone isnt coming back on at all. I mean do you think maybe the battery could just be shot and all i need is a new battery?
If its a new phone and not refurbished, I highly doubt its just the battery.
On another android forum there was a topic about over clocking, it mentioned the battery will begin to deteriorate when it hits temperatures around 140F, it never said it would completely fail. (correct me if I'm wrong)
But, it may be possible, but I don't think it would be the complete reason.
Sent from my SAMSUNG-SGH-I897 using XDA App
Hello everyone!
So I recently had a problem with my Rooted Droid Incredible 2 running MIUI 1.12.9, I started up my phone and it displayed the splash screen for longer than usual and then it just "died". The screen went off so I tried pressing the power button to see if it would do anything, nothing. I tried holding down the power button to see if it would change anything, nothing. I resorted to doing a battery pull, nothing. Tried charging it with two different chargers, nothing. Connecting via USB, nothing. Taking out the battery, holding the power button for ten seconds, reconnecting the battery and holding the power button for ten seconds as many have suggested; still nothing. I browsed a few threads in multiple forums and decided and came to the conclusion that my phone, simply, needs to be replaced, as I read from a similar problem that someone had of mine.
The phone had been running fine with the same ROM for about a month and a half with no problems (I had also used this ROM multiple times before; I've had this phone since May of 2011.). It was fully charged the night before and then this morning I turned it on, only to see it "die" in front of me.
So I called Verizon Customer Support and they are sending me a new Inc2 and I have to send them back my current "dead" Inc2.
So my question is; What can Verizon do if they inspect my phone, somehow get it to boot and discover that I've rooted and installed a custom ROM, along with S-OFF?
The customer support rep also told me to remove the "card" before I ship my phone back to them, SIM card or SD Card?
you CAN s-on YOUR STOCK ROM BY INSTALLING THE RUU file (the correct one)
THIS would wipe of all YOUR data , on the phone so kindly back up all by any app like Titanium backup .
once u have S-ON , U CAN SHIP IT BACK TO VERSION AND RESOLVE YOUR PROBLEM .
THEN U CAN ROOT IT BACK
AND U NEED REMOVE THE SD CARD AND SEND THAT WHAT THEY WANTED TO SAY
Have you tried flashing another ROM? just to verify this is some kind of software problem.
Before you return your phone, flash it back to stock rom, and S-on.
The phones go back to HTC after VZW's warehouse. Thy will see that it had been unlocked and do a charge back of up to $499. Best bet would of been to step on the screen and file insurance.
Thanks for your replies.
First off, I did consider S-ON and RUU but seeing as I can't boot up my phone at all (unless there's some magical method of booting up a "dead" phone.) there's no way for me to do either of these.
My phone is not able to boot up. To my knowledge anyways, after I have tried the methods that I stated in my first post. If there is a method that I haven't listed, please let me know.
And I really hope you aren't serious boosterp. Further elaboration would be nice if you could do so. I would like to know how HTC could charge me $500 for doing something that they provide a service for to their customers, through HTCdev..
Edit: I cannot access my bootloader either.
louisli said:
Have you tried flashing another ROM? just to verify this is some kind of software problem.
Before you return your phone, flash it back to stock rom, and S-on.
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hello im planning to sell my phone, how can i unroot my samsung galaxy s2? before i sell it i want to go back all the phone settings and everything on how i bought it. can i still go back to that?ty
Thoriiin,
All carriers have warranty contracts with the manufacturers. Just as short as a year or so ago they all have been doing "charge backs" for damaged phones returned because in turn the manufacturer charges the carrier. Rooting is specific and in all the contacts as voiding a warranty. So yes, you get to pay back retail value of the device if the warranty is anyway voided. As long as there is no physical damage and the phone will not go into HBOOT, then you are covered because HTC is only going to strip, rebuild, and/or reflash the phone and send it back to the carrier for warranty replacements. It is the same concept as if you sent the phone to the manufacturer under warranty for repair.
---------- Post added at 12:42 AM ---------- Previous post was at 12:34 AM ----------
BTW, ask a Spint employee (have 2 ex-employees and one current who contracts for Sprint who have or is working for them) if there is one on this boar; Spint will often do an alternative replacement meaning replace one phone with a different kind. Sprint then looses money two ways, the initial cost of the equipment and some employee in a central location rebuilding or just putting that phone back into circulation.
ATT and VZW I know will sometimes do an alternative replacement because it makes "financial sense" meaning it is better than loosing you, better than sending the 24th replacement that shipping has already cost the same as the phone, or if the warranty replacement option is not in stock.
My LG G2 stopped working last week. The screen totally went dead out of nowhere, and I went to the store and ordered a replacement. I have the new phone so everything is good, but how do I go about returning the old one? I rooted it like 2 weeks ago, how can I unroot without a working screen? The phone won't even connect as a usb device to my computer anymore (and I can't change the settings cause of the screen..).
Will verizon know it is rooted even if the screen doesn't work? I don't want to get shafted with a $500 charge just for rooting. I'm sure this has to have happened to people before so if anyone has any info I'd appreciate it.
mrgrowl said:
My LG G2 stopped working last week. The screen totally went dead out of nowhere, and I went to the store and ordered a replacement. I have the new phone so everything is good, but how do I go about returning the old one? I rooted it like 2 weeks ago, how can I unroot without a working screen? The phone won't even connect as a usb device to my computer anymore (and I can't change the settings cause of the screen..).
Will verizon know it is rooted even if the screen doesn't work? I don't want to get shafted with a $500 charge just for rooting. I'm sure this has to have happened to people before so if anyone has any info I'd appreciate it.
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Throw it in download mode and get the KDZ or whatever it's called for your device. it'll install a completely stock ROM on your device.
the last time i had to return a phone for non-functionality after i'd gained administrator access, they didn't even look at the phone before they gave me a replacement. that's what my money's on here, too, especially with a broken screen and no usb function. they probably won't even attempt to repair it, it's just not worth it. they'll try to recover the precious metals from it and be done.
no promises of course, but that's my guess.
So, I flashed my S8+ onto BatMan-Rom today with no apparent issues. Clean flash, booted with no problems. While restoring apps (not system data) with Titanium Backup, my phone's screen switched off and I couldn't get it back on. The phone got really hot but would not reset with holding power+vol+bixby or any other button combination. Tried plugging into my PC, ADB didn't detect the phone. Desperate, I disassembled the phone far enough to disconnect the battery from the mainboard and then reconnect it, hoping that would force some kind of reset. Instead, I went from a hot phone I couldn't do anything with to a cold one. No button combo gets me anything - no recovery, no odin mode, nothing. Am I as screwed as I think I am? It seems to me I'm out $900 on a paperweight, and I can't even figure out what went wrong since I wasn't messing with anything at the system level when this happened.
tardis_42 said:
So, I flashed my S8+ onto BatMan-Rom today with no apparent issues. Clean flash, booted with no problems. While restoring apps (not system data) with Titanium Backup, my phone's screen switched off and I couldn't get it back on. The phone got really hot but would not reset with holding power+vol+bixby or any other button combination. Tried plugging into my PC, ADB didn't detect the phone. Desperate, I disassembled the phone far enough to disconnect the battery from the mainboard and then reconnect it, hoping that would force some kind of reset. Instead, I went from a hot phone I couldn't do anything with to a cold one. No button combo gets me anything - no recovery, no odin mode, nothing. Am I as screwed as I think I am? It seems to me I'm out $900 on a paperweight, and I can't even figure out what went wrong since I wasn't messing with anything at the system level when this happened.
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Oh, dude...I feel your pain....wish I could help.
Can't you just contact the retailer and sort of, ahem, forget to tell them that you rooted it and took it apart and that it just, well, simply broke?
Surely there's some kinda warranty?
Or claim on home contents insurance?
Sorry i can't be more help..but hopefully some of the XDA experts will be replying very soon.
Come on guys, try and help this guy out:good:
Matt
matthew33 said:
Can't you just contact the retailer and sort of, ahem, forget to tell them that you rooted it and took it apart and that it just, well, simply broke?
Surely there's some kinda warranty?
Or claim on home contents insurance?
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You're proposing fraud, which is a form of theft. And ultimately, it's all the other customers who subsidize such acts.
What we customers are subsidizing is Samsung's greedy bull**** of producing different versions of a product specifically so they can get away with not offering warranty coverage for unlocked/rooted devices in North America. If there were a way for me to game the system to force them (or a retailer) to replace my phone, believe me, I would, especially since this happened when I was restoring apps and not in the course of flashing a rom or otherwise messing with anything at the system level; it does feel like a defect in the device to me at this point.
That's all academic though, since I'm outside the retailer's return window and there's not going to be anything accomplished through that angle. Worst case scenario at this point is selling the device for parts and going back to my Nexus 6P with all its battery issues until I can get my hands on a phone made by a company that doesn't pull this "no warranty for power users" crap - an Essential Phone or a Pixel 2 XL, I guess. But I would of course prefer to find a way to fix my S8+. At the moment I think the first problem is that it's not charging - battery doesn't even get warmer than room temperature after being plugged in for hours. I'm going to try a wireless charger tonight and see if the charger lights up saying it's connected to the device, but I'm not holding out much hope.
I've read that previous Galaxy devices could be reflashed to stock with special USB devices that repair shops had access to...do we know if there's anything like that with the S8?
"Power users" amount to nothing now with all the millions sold and billions made. They make more locking down there stuff. Doing the stuff we do now is considered a security risk.
Look, this is getting off topic. Whether or not you think billion-dollar corporations should be able to artificially create situations that drive certain customers to purchase devices without warranty coverage so they can ignore us when things go wrong and make another easy $800 is not really important. The situation I'm in is what it is, and I imagine others might find themselves in that situation sooner or later, so does anyone have any ideas on a) how this might have happened in the first place or b) what I might try in the way of repairs, short of replacing the mainboard?
tardis_42 said:
Look, this is getting off topic. Whether or not you think billion-dollar corporations should be able to artificially create situations that drive certain customers to purchase devices without warranty coverage so they can ignore us when things go wrong and make another easy $800 is not really important. The situation I'm in is what it is, and I imagine others might find themselves in that situation sooner or later, so does anyone have any ideas on a) how this might have happened in the first place or b) what I might try in the way of repairs, short of replacing the mainboard?
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just sent it to change/repair using ur garant...it seems a phisical problem more than firmware/software issue...if not go to a repair service so they can check wich piece is making the problem.
Theres a posibility is the mainboard so dont waste more time asking here and go to a repair center in or out of warranty.
Hey all,
I'm admittedly not into the whole rooting scene, so I know very little about it... bear with me.
I have a Galaxy S6 with water damage to the screen, so I used my SquareTrade warranty to receive a replacement device. Just turned it on this morning and set it up, no problem - synced my Google account, re-installed my apps, etc. Then it popped up a message that Samsung had a major firmware update and that it needed to restart to complete the process, so I clicked restart and install.
Phone restarts, and doesn't come back on. Top left of the screen it says something about "Custom binary blocked by FRP Lock". I Googled this and found stuff coming up about rooting phones, but obviously that's not what I was even trying to do. Someone said if you try a hard reboot it can fix the issue, so I did that, but when I hard rebooted it a message came up warning me about the dangers of installing firmware from third parties and whatnot, but that I could proceed if I knew it was safe, so I did that. I also noticed in the top left of this screen it said "Knox Counter: 1 x 00500"
At this point it tells me it's installing and to not reboot the phone, but a half hour goes by with no progress. I Google the Knox counter thing and stuff comes up about rooting and voided warranties. I call Squaretrade, and speak to a specialist with broken English and try to explain. He says he'll send a replacement to me (and they can't guarantee that it will be a black S6 which I'm bummed about). I make it clear that I was not the one who "jailbroke" the phone because my concern is that Squaretrade will turn the device on, see the message and assume I did it and charge me the $750 replacement fee, believing me to have voided the warranty. He assured me that he made a note of it on the claim and that I shouldn't be charged... but I'm still worried about it.
Worst case scenario just in case something goes wrong and they try to charge me, I'd love to know what y'all think might have happened here. Do you think the previous owner of this phone (since the replacements are refurbished) tripped the Knox counter? Why did it work the first time I turned it on but then crash after I tried to install a firmware update? And when I receive the next replacement, how can I make sure this doesn't happen again?
Now I have TWO phones I'm on the line for sending back to SquareTrade (the original damaged phone and the replacement with the voided Knox counter) and I'm so paranoid that I'll get f**ked over somehow. Any input would be greatly appreciated!