Hello everyone!
So I recently had a problem with my Rooted Droid Incredible 2 running MIUI 1.12.9, I started up my phone and it displayed the splash screen for longer than usual and then it just "died". The screen went off so I tried pressing the power button to see if it would do anything, nothing. I tried holding down the power button to see if it would change anything, nothing. I resorted to doing a battery pull, nothing. Tried charging it with two different chargers, nothing. Connecting via USB, nothing. Taking out the battery, holding the power button for ten seconds, reconnecting the battery and holding the power button for ten seconds as many have suggested; still nothing. I browsed a few threads in multiple forums and decided and came to the conclusion that my phone, simply, needs to be replaced, as I read from a similar problem that someone had of mine.
The phone had been running fine with the same ROM for about a month and a half with no problems (I had also used this ROM multiple times before; I've had this phone since May of 2011.). It was fully charged the night before and then this morning I turned it on, only to see it "die" in front of me.
So I called Verizon Customer Support and they are sending me a new Inc2 and I have to send them back my current "dead" Inc2.
So my question is; What can Verizon do if they inspect my phone, somehow get it to boot and discover that I've rooted and installed a custom ROM, along with S-OFF?
The customer support rep also told me to remove the "card" before I ship my phone back to them, SIM card or SD Card?
you CAN s-on YOUR STOCK ROM BY INSTALLING THE RUU file (the correct one)
THIS would wipe of all YOUR data , on the phone so kindly back up all by any app like Titanium backup .
once u have S-ON , U CAN SHIP IT BACK TO VERSION AND RESOLVE YOUR PROBLEM .
THEN U CAN ROOT IT BACK
AND U NEED REMOVE THE SD CARD AND SEND THAT WHAT THEY WANTED TO SAY
Have you tried flashing another ROM? just to verify this is some kind of software problem.
Before you return your phone, flash it back to stock rom, and S-on.
The phones go back to HTC after VZW's warehouse. Thy will see that it had been unlocked and do a charge back of up to $499. Best bet would of been to step on the screen and file insurance.
Thanks for your replies.
First off, I did consider S-ON and RUU but seeing as I can't boot up my phone at all (unless there's some magical method of booting up a "dead" phone.) there's no way for me to do either of these.
My phone is not able to boot up. To my knowledge anyways, after I have tried the methods that I stated in my first post. If there is a method that I haven't listed, please let me know.
And I really hope you aren't serious boosterp. Further elaboration would be nice if you could do so. I would like to know how HTC could charge me $500 for doing something that they provide a service for to their customers, through HTCdev..
Edit: I cannot access my bootloader either.
louisli said:
Have you tried flashing another ROM? just to verify this is some kind of software problem.
Before you return your phone, flash it back to stock rom, and S-on.
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hello im planning to sell my phone, how can i unroot my samsung galaxy s2? before i sell it i want to go back all the phone settings and everything on how i bought it. can i still go back to that?ty
Thoriiin,
All carriers have warranty contracts with the manufacturers. Just as short as a year or so ago they all have been doing "charge backs" for damaged phones returned because in turn the manufacturer charges the carrier. Rooting is specific and in all the contacts as voiding a warranty. So yes, you get to pay back retail value of the device if the warranty is anyway voided. As long as there is no physical damage and the phone will not go into HBOOT, then you are covered because HTC is only going to strip, rebuild, and/or reflash the phone and send it back to the carrier for warranty replacements. It is the same concept as if you sent the phone to the manufacturer under warranty for repair.
---------- Post added at 12:42 AM ---------- Previous post was at 12:34 AM ----------
BTW, ask a Spint employee (have 2 ex-employees and one current who contracts for Sprint who have or is working for them) if there is one on this boar; Spint will often do an alternative replacement meaning replace one phone with a different kind. Sprint then looses money two ways, the initial cost of the equipment and some employee in a central location rebuilding or just putting that phone back into circulation.
ATT and VZW I know will sometimes do an alternative replacement because it makes "financial sense" meaning it is better than loosing you, better than sending the 24th replacement that shipping has already cost the same as the phone, or if the warranty replacement option is not in stock.
Related
Okay, googled, and bing'd the crap out of this and it looks like so far everyone who's had this issue has had to send their phones in for repair, but before doing that I thought I'd ask here aswell to see if anyone has been able to solve this problem.
I've had my HTC Surround for about a month now and this morning when I went to use it I noticed I couldn't read my emails, it said something like "Oops we were not able to retrieve your email." I thought no problem I'll just restart my phone. I turned it off, and turned it back on. Ever since then the phone has been stuck on the white HTC start screen. I've pulled the battery four times and tried restarting it. I've restarted it holding the volume up and down buttons and I get a bootloader screen (no option to hard reset). I can plug it into my computer on the bootloader screen and the computer recognizes the device as an HTC SD card. (This is nice to know seeing as I can, if I ever get the phone working again, load files on the phone's SD card that Zune won't let me) however this is bad because Zune will not recognize the phone.
Sooo, anyone else had this problem and been able to fix it themselves? I don't want to have to send it to HTC because I have no warranty. I bought the phone used. Any thoughts would be appreciated!
And this is running 7004, I have no unlocked the phone or tampered with it in any way. (yet)
Have you looked in the development forum for your stock ROM and tried flashing it from the bootloader?
I couldn't find a rom to flash. Maybe I will just use this as an opportunity to switch to Sprint and buy an Arrive. That way I can be done with ATT's crappy service.
I'm on my third surround now, with both previous ones dead with the exact same situation you have described. I called ATT, had them replace them on warranty for free. I'm waiting for this third one to die so I can get a different model
P.S. I tried flashing the stock ROM, hard resetting, and everything else trying to get both phones back to life but I ended up just having to warranty them. Call up ATT and have them send you a new one.
Thanks, I was able to do a warranty claim. Technically I wasn't allowed to because I bought the phone outright (used) on craigslist. But since the person at ATT was lazy and didn't check when I went in the sent me to my local device support center and I was able to walk out with a new phone in 5 minutes.
Hope this doesn't keep occurring though. If they were to ever check how the phone was purchased I'd be screwed.
doejohn531 said:
Thanks, I was able to do a warranty claim. Technically I wasn't allowed to because I bought the phone outright (used) on craigslist. But since the person at ATT was lazy and didn't check when I went in the sent me to my local device support center and I was able to walk out with a new phone in 5 minutes.
Hope this doesn't keep occurring though. If they were to ever check how the phone was purchased I'd be screwed.
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I had the same problem with my Surround a few months ago. Then I had another one that kept losing the data off the device. I'm on my third one now and it has been holding up for three months.
I also noticed in the store that all the display models of the phone were having the exact same issue.
I think they changed something up, as this new one seems to be hanging in there much better than the last two.
hi
i am new , post post post
I've posted this in the CM9 Alpha6 thread but didnt have any response so trying here since it may not be ROM related. I'm S-ON and have been running A6 for 5-6 weeks and besides the battery drain and random reboots it was ok. Two days ago I tried the WiFi tethering for the first time and it work well for a few hours. However, suddenly it rebooted 3 times in a loop and went dead after the last reboot. I tried all combinations of pressing buttons (power, hboot, recovery...) , replacing battery, charger and so on and it just doenst power up and doesnt show any ligths. Connected to the laptop it doenst see the phone since is not powered on. The battery doesn't look swollen or defective and it was fully charged when the phone went dead.
I went yesterday to the TMobile store and tried with a new battery and didnt do anything. Also tried different chargers and USB to laptop, nothing, no response.
Any ideas why the phone went dead? Is it definitely gone? Should i add it to the collection of paperweights?
Thanks a lot
Also, is there anyway to wipe the phone's data? TMobile told me i can get a replacement but im worried all my data is in the dead phone ill be sending back
In almost ALL circumstances if you can't get in, they can't either. At least until it's sent back and you already have your new phone. Then HTC doesn't really have the time OR inclination to do forensic system analysis of every phone and will just go about replacing its guts & sending it back out as a refurb.
It having been a commercial "semi-flop" I persoanlly believe they will be happy when they all die and we all shut the hell up about ICS & JB. LOL
WeekendsR2Short said:
It having been a commercial "semi-flop" I persoanlly believe they will be happy when they all die and we all shut the hell up about ICS & JB. LOL
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I dont worry about TMo or HTC bringing ICS/JB for any of my devices, since that will mean again getting read of crapware, settings....personally i prefer any of the multiple ROMs and thats part of the Android beauty...
Now, since i got the replacement i have to worry about sending my old phone back and it ending up resold without being wiped....do you know any part of the phone where a screwdriver tip (or hammer) will ensure the phone memory is gone?
If you could get it to come back on even just to HBoot I could tell you how to fry it BUT it would just take it back to where it is right now but with the partition tables borked. I can understand your concerns but I honestly think you're worrying about something that won't happen. Even if they were to use the internal memory again (IF they could) they would do a partition repair & reformat before reinstalling the stock ROM. I would be concerned though about sending one back with physical damage. That COULD turn into a "GOTCHA". KWIM?
Judging by your description, I'd say your phone has a hardware problem. If no lights are coming on, and there's absolutely no response, it's either the motherboard or the display.
But nothing HTC can't handle. They should be able to fix it and send it back no problem. Very rarely will they send you a new phone. They always try to save the phone you send in.
For software, they can probably restore it using their factory special cable connection (forgot what it's called).
That being the case it would still be sent back out to someone else after the repairs. TMobile will send a replacement to a customer and the borked one is sent back to them in the same box the replacement came to you in. At least that's what's happened to everyone I know (including myself) that has gone thru TMobile instead of having to deal directly with HTC.
^^^^^^^^^^^^ +1 couldn't have said it better myself
restopi said:
I've posted this in the CM9 Alpha6 thread but didnt have any response so trying here since it may not be ROM related. I'm S-ON and have been running A6 for 5-6 weeks and besides the battery drain and random reboots it was ok. Two days ago I tried the WiFi tethering for the first time and it work well for a few hours. However, suddenly it rebooted 3 times in a loop and went dead after the last reboot. I tried all combinations of pressing buttons (power, hboot, recovery...) , replacing battery, charger and so on and it just doenst power up and doesnt show any ligths. Connected to the laptop it doenst see the phone since is not powered on. The battery doesn't look swollen or defective and it was fully charged when the phone went dead.
I went yesterday to the TMobile store and tried with a new battery and didnt do anything. Also tried different chargers and USB to laptop, nothing, no response.
Any ideas why the phone went dead? Is it definitely gone? Should i add it to the collection of paperweights?
Thanks a lot
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were you on cwm 4.0.0.9?
mattlowry said:
were you on cwm 4.0.0.9?
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Click to collapse
I was wondering the VERY same thing! The old dead battery = borked phone trick on 4.0.0.9?
WeekendsR2Short said:
I was wondering the VERY same thing! The old dead battery = borked phone trick on 4.0.0.9?
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Click to collapse
I used to freak out when my battery was low and I had the no off charging recovery.
Sent from my HTC MyTouch 4G Slide running MikXE
mattlowry said:
were you on cwm 4.0.0.9?
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Click to collapse
No, it was 5.0.2.7
gtmaster303 said:
Judging by your description, I'd say your phone has a hardware problem. If no lights are coming on, and there's absolutely no response, it's either the motherboard or the display.
But nothing HTC can't handle. They should be able to fix it and send it back no problem. Very rarely will they send you a new phone. They always try to save the phone you send in.
For software, they can probably restore it using their factory special cable connection (forgot what it's called).
Click to expand...
Click to collapse
I think you are right and there is some HW problem, I was wondering if it had to do with me having the WiFi tethering on since i just switched it on for the first time 3-4 before it went dead and the phone was hotter than usual. Maybe nothing to do but i thought it could be a possibility
WeekendsR2Short said:
That being the case it would still be sent back out to someone else after the repairs. TMobile will send a replacement to a customer and the borked one is sent back to them in the same box the replacement came to you in. At least that's what's happened to everyone I know (including myself) that has gone thru TMobile instead of having to deal directly with HTC.
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Just as an update and to post my experience replacing the phone; since i had insurance, TMo sent me the a new phone ... in less than 24h !!!, seems if you report before 5pm you get the new phone in your hands the AM of the next business day, pretty good.
The phone came on a special package, with return labels, but without SIM, SD, battery or back cover, just the "carcass". Put the old phone sim and old battery in and i worked fine....then spent the next hour unlocking, recovery, flashing ROM and updating apps+data....done and my new phone is practically the same as the old was.
Now i have 7 days to return the old one in the same package or they will charge me $300....probably im paranoid about the data in the old phone, but after reading http://www.wired.com/gadgetlab/2012/08/apple-amazon-mat-honan-hacking/all/ i immediately went and added 2-step verification to my google account...
So in summary, very good replacing process from TMo (if you have insurance), and added extra security to my GAccount...for the rest, just crossing fingers that nothing bad happens in the future
strapped365 said:
I used to freak out when my battery was low and I had the no off charging recovery.
Sent from my HTC MyTouch 4G Slide running MikXE
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Maybe I just missed it Strapped but I never even knew about that issue with MoDaCo until I had already moved on to 5.0.2.7. Then I liked to have crapped my pants!
---------- Post added at 02:22 PM ---------- Previous post was at 02:21 PM ----------
restopi said:
Just as an update and to post my experience replacing the phone; since i had insurance, TMo sent me the a new phone ... in less than 24h !!!, seems if you report before 5pm you get the new phone in your hands the AM of the next business day, pretty good.
The phone came on a special package, with return labels, but without SIM, SD, battery or back cover, just the "carcass". Put the old phone sim and old battery in and i worked fine....then spent the next hour unlocking, recovery, flashing ROM and updating apps+data....done and my new phone is practically the same as the old was.
Now i have 7 days to return the old one in the same package or they will charge me $300....probably im paranoid about the data in the old phone, but after reading http://www.wired.com/gadgetlab/2012/08/apple-amazon-mat-honan-hacking/all/ i immediately went and added 2-step verification to my google account...
So in summary, very good replacing process from TMo (if you have insurance), and added extra security to my GAccount...for the rest, just crossing fingers that nothing bad happens in the future
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Click to collapse
It's sure good to hear that it all went so smoothly for you! :good:
The power button decided it doesn't want to work anymore. Since its been rooted, and I don't trust the shops in town, it's going back to HTC for repairs. They told me it will get wiped during the service (and I will do a factory reset before it leaves), what are the chances of it coming back locked with the factory ROM installed?
Any other things, besides the S3, I should watch for when it comes back? I'm not worried about losing LeeDroid, it's all backed up, and can be restored as soon as it comes home.
Well the power button is a part of the removable SIM cover so unless it's the button in turn being pressed by that that's causing your problem then it's a very easy repair... All bets are of as to whether they'll also RUU your phone for you.
frdd said:
Well the power button is a part of the removable SIM cover so unless it's the button in turn being pressed by that that's causing your problem then it's a very easy repair... All bets are of as to whether they'll also RUU your phone for you.
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The switch itself is on the phone. Only the physically pressable part is on the SIM cover.
I don't think you will get a s3 version back given the fact that you sent out s4 version and this repair should not be so difficult that they have to give you a replacement.
But, they will very likely factory reset your phone and put everything back to "out of box status". So you will have stock Rom, locked bootloader. I learned this from other threads where people saying it is part of HTC's repair process to flash everything to factory state no matter it's hardware or software repair.
Sent from my HTC One S using xda app-developers app
Got the quote back on the repair today.
In order to properly repair your device, the following action(s) will need to be taken which will require payment due to the out of warranty diagnosis:
• Replace Device Main Board
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Click to collapse
So, when it comes back, it will probably be locked and untampered. It's bad that the guys at T-mobile were telling me to lose it, but I wanted to take the high road and do it right. A main board is $240, btw.
ExDelayed said:
Got the quote back on the repair today.
So, when it comes back, it will probably be locked and untampered. It's bad that the guys at T-mobile were telling me to lose it, but I wanted to take the high road and do it right. A main board is $240, btw.
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So not worth it...It will be $240 + tax.
You can buy a new one locally for ~$350...Probably could sell the other sucker to some idiot desperate for a deal for $200 as well...
Did they give you any reason why exchanging the mobo is out of warranty? You should ask so if not.
I mean, you sent it in because of a defective power-on button...
They'll just say the reason why is because the HBOOT displays "unlocked".
Honestly if you want to get warranty coverage on an unlocked phone in Europe your best bet is to brick it to QHUSB_DLOAD mode and then send it in.
Hunt3r.j2 said:
They'll just say the reason why is because the HBOOT displays "unlocked".
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That was exactly the reason I got. Oh well, it's on it's way back, I can finally put the Nokia 7510 I have been using out of its misery (and mine), and have my One back. There is at least a thread now, in case someone else runs into this problem, they will know what to expect.
I took my tmobile one s back with me to taiwan and got the screen fixed there (HTC has repair/service centers there, it's kinda like an apple store without the products, all they do is help you with your phone)
Anyways, they called me and said, literally, "the mainboad is unstable and needs to be changed" (i sent it in for a cracked lcd) I declined and said just fix the screen....they ended up sending me a brand new/refurb device..
I've read many forums and came across a lot of mixed information. Some forums say if your device is rooted, unlocked, custom roms etc. you'll be charged the $250.00 for sending a modified phone. Other's state that the verizon tech. will only check the box, the phone's physical condition and check to confirm the phone does turn on.
My replacement galaxy nexus will be here tomorrow and my current phone is defective. When powered on, it boots the "Google logo" then goes to the green android with chest open screen. ...it's a long story but in short, I wiped the sd card completely, including the partitions. There is nothing for the phone to boot to. I'm unable to get the phone to working order. (i've used all the 1-click toolkits and odin.) The phone is currently locked and the only red in color text reads "no recovery or boot img"
My question: will Verizon wireless charge me a fee for returning a physically mint phone that only boots to that screen? I initially requested a warranty replacement due to not having any mobile network connectivity and the phone made random snaps and pops, shutting down.
They have the right to deny your warranty claim if they can prove that you were directly responsible for the phone breaking. If they can not recreate any of the situations for which you are trying to return the phone and instead find that it's inoperable due to a faulty flash, you'll likely be out of luck.
Card83 said:
They have the right to deny your warranty claim if they can prove that you were directly responsible for the phone breaking. If they can not recreate any of the situations for which you are trying to return the phone and instead find that it's inoperable due to a faulty flash, you'll likely be out of luck.
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The device is/was faulty prior wiping the sd card. I was able to boot the device completely and use every feature in exception to the mobile network. I spoke with a rep. who told me my phone wasn't connecting to their mobile network. She decided to send me a replacement.
Since the wipe of the internal sd .......... it only boots to the green android with chest open screen. It has no where else to go after that. I wonder if I should contact a verizon rep today and explain this to them- More or less the phone can't factory reset. As the phone is right now, it will be impossible for them to recreate what i'm returning it for. They would have to wipe the phone themselves and attempt to recreate it.
Update: they accepted it without any problems. ...thanks for the assistance.
Sent from my Galaxy Nexus using Tapatalk 2
My wife's phone randomly turned off yesterday and we just ignored it. Today, it would randomly restart and/or turn off at least 3 times the whole day. When we have it plugged in to charger, it would randomly turn off and restart. Then we have to pull the battery out to turn the phone on. But now, the phone won't even turn on anymore. I have a G5 (w/ Verizon) and we tried swapping the battery packs and her phone won't turn on. Just to be sure, I plugged her battery to my phone and it started, though it displayed a "Module not compatible with Verizon"
Anyone else running into similar issues?
Yes. Today I had about 30 app updates to do in Google Play. I set it to update all while here at work, put it in my pocket, and went to take care of some tasks here in the building. The next time I pulled it out about an hour after that, I noticed the phone was off. It wasn't hot or overheating, and the power button doesn't respond regardless of how long I hold it in. Recovery mode also doesn't start up. I removed/reinserted the battery multiple times to no avail.
My phone did the same thing! It just froze one day and I had to battery pull to get it working again. Then later on it froze and started resetting over and over again. Finally it froze, shut off, and never worked again no matter what I did. It might be a bad batch of these phones. I am now on my fifth phone. The other three had dead pixels. I hope my fifth phone won't have any of the previous phones issues.
DarkMage619 said:
My phone did the same thing! It just froze one day and I had to battery pull to get it working again. Then later on it froze and started resetting over and over again. Finally it froze, shut off, and never worked again no matter what I did. It might be a bad batch of these phones. I am now on my fifth phone. The other three had dead pixels. I hope my fifth phone won't have any of the previous phones issues.
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Click to collapse
I'm on my second one, but now I'm past the 14 day return window. How do I go about getting this replaced? Can I take it to my local Tmobile store or do I contact LG? Should I be concerned about pictures and data being retrieved off of the phone if I ship it off somewhere in exchange for a replacement device? I know it's pessimistic to say, but if I wanted to return the device due to these defects for a full refund and go with a different phone, is that possible at this point?
I'm in the UK on EE and I've also had this problem with both my original LG G5 and the replacement. The phone display would randomly disappear then it would be impossible to switch it back on using the power button and recovery mode didn't work either. The only way to make it work again was to plug it into the charger.
Luckily I was within the 14 days and have returned them both. The second is awaiting assessment by their engineers but I've lost faith and am going with the Samsung Galaxy S7 instead.
woodie said:
I'm on my second one, but now I'm past the 14 day return window. How do I go about getting this replaced? Can I take it to my local Tmobile store or do I contact LG? Should I be concerned about pictures and data being retrieved off of the phone if I ship it off somewhere in exchange for a replacement device? I know it's pessimistic to say, but if I wanted to return the device due to these defects for a full refund and go with a different phone, is that possible at this point?
Click to expand...
Click to collapse
I called T-Mobile and told them my phone was dead. Saying it was dead allowed me to avoid all the tech support questions and they sent me a new phone with 2 day shipping. I was surprised how quickly they sent the new phone to me. I don't think there is any way they will give you a full refund if you are outside of the 14 day window but you are still well within the warranty period so I would keep bugging them till you get a phone you are fully satisfied with.
In addition you can use the LG backup app to save all apps and the associated data. After everything is backed up wipe the phone that way you keep your data with you on an SD card. I couldn't wipe the data off my dead phone but I doubt it could be retrieved anyway.
woodie said:
I'm on my second one, but now I'm past the 14 day return window. How do I go about getting this replaced? Can I take it to my local Tmobile store or do I contact LG? Should I be concerned about pictures and data being retrieved off of the phone if I ship it off somewhere in exchange for a replacement device? I know it's pessimistic to say, but if I wanted to return the device due to these defects for a full refund and go with a different phone, is that possible at this point?
Click to expand...
Click to collapse
if you call t mobile and tell them about yiur problem they will send you a new one try it
Sent from my SM-G935T using XDA-Developers mobile app