Ok, in less that a year this phone stopped breading.
I was hearing music and browsing the web when suddenly stopped working, went completely off.
So, I thought, the battery went out of power... normal in my phone. Went to charge it and NOTHING... changed the battery and NOTHING... changed the charger and NOTHING.
Ok so, lets contact the seller on Ebay, he says, go to Samsung and you will not have a problem.
Went to Samsung, after a LONG time chatting with them, they finally asked me for the IMEI and they said that was not covered by Samsung. (Bought it 03/08/2012) from this guy at Ebay.... theoretically new with one year of warranty.
Went back to the seller and no answer yet.
I writing my case here because I know more than one of you guys have experience with this... maybe you could give me a hint in this process.
Thanks in advance....
[email protected] said:
Ok, in less that a year this phone stopped breading.
I was hearing music and browsing the web when suddenly stopped working, went completely off.
So, I thought, the battery went out of power... normal in my phone. Went to charge it and NOTHING... changed the battery and NOTHING... changed the charger and NOTHING.
Ok so, lets contact the seller on Ebay, he says, go to Samsung and you will not have a problem.
Went to Samsung, after a LONG time chatting with them, they finally asked me for the IMEI and they said that was not covered by Samsung. (Bought it 03/08/2012) from this guy at Ebay.... theoretically new with one year of warranty.
Went back to the seller and no answer yet.
I writing my case here because I know more than one of you guys have experience with this... maybe you could give me a hint in this process.
Thanks in advance....
Click to expand...
Click to collapse
Nothing you can do to revive it yourself.
I'd fill a complaint with eBay/Paypal. If you can't get the warranty out your new object because it's supposedly out of it's 1 year warranty, then clearly something isn't right.
Well, seems like Samsung has a HIGH POLICY of trying to make you withdraw the repair claim...
But after I've pushed pushed and pushed, they accepted MY invoice from the guy that sold me the phone and "seems" that they are going to fix it for free.
Will be back with the END of the story soon.
Just trying to leave the history here for any future Nexus S claim/repair....
:good:
They've fixed it and for free.
Here is the log:
Code:
*01/18/2013//12:09:54//000177xxxx//Telephone//ASC*
1/18/2013 10:53 AM-XXXX: The unit is shipped.
*01/18/2013//12:06:04//000177xxxx//Telephone//ASC*
1/18/2013 10:52 AM-XXXX: No hold amount
*01/16/2013//19:36:15//000177xxxx//Telephone//ASC*
1/16/2013 6:35 PM-XXXX: The unit has left the technician. SOLUTION: Replaced PBA - Replaced Component
*01/16/2013//14:08:12//000177xxxx//Telephone//ASC*
1/16/2013 1:07 PM-XXXX: Accessory: BATTERY,BATTERY COVER,CHARGER
*01/16/2013//14:08:11//000177xxxx//Telephone//ASC*
1/16/2013 1:07 PM-XXXX: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
I have a nexus 5 rooted with stock rom and kernel and stock recovery+ xposed+GravityBox and some other xposed modules.
this happened sunday and again today.
I unlocked the screen and then the screen looked like that:
even on reboot the screen still was with the pixel snow
and after a few minutes of locking and unlocking repeatedly the screen turned OK again.
couldn't find a lot of information online.
does anyone knows why has this happened?
has someone experienced this kind of failure?
any advice?
thanks.
It's a hardware failure. Most probably the screen or the Flex cable went bad. It can only be solved by replacing it.
Definitely a hardware fault.... Had exactly the same screen on my n86 when the repair guyz told me that flex cable was damaged...
thanks..
the problem is I bought the phone on ebay and had it sent to my uncle who was in the states for a business trip and then he brought it to me when he finished his trip.
I'm not from the US so I don't know who should I complain to :\
sending it back to the US and **** will take a lot of time and probably money
rozin said:
thanks..
the problem is I bought the phone on ebay and had it sent to my uncle who was in the states for a business trip and then he brought it to me when he finished his trip.
I'm not from the US so I don't know who should I complain to :\
sending it back to the US and **** will take a lot of time and probably money
Click to expand...
Click to collapse
Totally depends on the device's IMEI. If the IMEI if not of the country you're residing in, warranty goes out of the window. In any case, you need to send it in to get it fixed whether it's under warranty or not.
Good Luck :good:
vin4yak said:
Totally depends on the device's IMEI. If the IMEI if not of the country you're residing in, warranty goes out of the window. In any case, you need to send it in to get it fixed whether it's under warranty or not.
Good Luck :good:
Click to expand...
Click to collapse
Changing the flex cable won't cost alot...
If the screen is damaged (i hope its not) it will hurt...
So best is to get it done from local lg service center ..as u have no warranty by any means
Wrong post quoted
So does anybody have this problem on verizon?
I changed 2 phones with Asurion and both have this problem.
Is it software or hardware issue?
I don't know what to do
I have the edge from Verizon. I do not use the fast charger. This may not be relevant to the issue at all. But I usually charge my phone every night while turned off using a standard slow charger. When I first unplug the charger I can see the faint glow of the camera LED. Bye the time I'm finished getting ready in the morning the glow is gone. So sometime within a half an hour it stops on mine. After it goes out I cannot see it at all until I recharge it again. Not sure if there's a fix for it or not.
TozABG said:
So does anybody have this problem on verizon?
I changed 2 phones with Asurion and both have this problem.
Is it software or hardware issue?
I don't know what to do
Click to expand...
Click to collapse
Keep trading it. It's a known issue.
Gizmoe said:
Keep trading it. It's a known issue.
Click to expand...
Click to collapse
Well I can't trade in it forever. I guess that supplies that asurion have are all affected.
And i am risking to get refurbished phone since I got new one now.
TozABG said:
Well I can't trade in it forever. I guess that supplies that asurion have are all affected.
And i am risking to get refurbished phone since I got new one now.
Click to expand...
Click to collapse
Well you also don't want one where the flash is always on. You will have to keep trading it til you get one that works. Who cares if it's a refurb. A refurb will probably be free of these kind of bugs anyways. You could also use the samsung warranty and send it in to them to fix. But that is what a refurb is anyways. A fixed unit. Not sure why you are so turned off by the idea of a refurbished unit. I could understand if it looked like it's been in someone's pocket for 2 years but if what you get is indistinguishable between a new and a refurbished one than who cares. As long as it functions the way you expect it to.
Ok, they told me that they will send new one. I just hope so that that one will not have problem. Because it will be third phone from asurion I am getting and there is no way to call them one more time. I am feeling bad about that, it's Samsungs mistake not theirs.
TozABG said:
Ok, they told me that they will send new one. I just hope so that that one will not have problem. Because it will be third phone from asurion I am getting and there is no way to call them one more time. I am feeling bad about that, it's Samsungs mistake not theirs.
Click to expand...
Click to collapse
Just in case :*I encountered the same problem on my device (French provider Orange Galaxy S6). Yesterday I flashed the most recent Samsung stock ROM*I could find (G920FXXU1AOD9 ), and things seems to be better now. After I use the flash, it now turns off, although quite slowly (it gets dimmer and dimmer until it is completely off). I would not say it is fixed, but it is a lot better than before, when it would stays lightly lit during at least several hours...
Finally the problem is back after a factory reset. Third replacement needed. Just great.
I have the same issue. I noticed it at 5AM a few mornings ago. I woke up and it was still dark in my room so I clearly saw that it was dimly lit. Very upset about this issue. Why is it an Asurion issue if it's a warranty issue, shouldn't Verizon just send a "new" s6 to you? Ideally, I'd like to trade it in for the same one, but in gold, which is what I wanted to begin with.
Just a warning to those wanting to sell a used phone. There are of course risks associated with this however small it may be.
I have an LG G4 that I hated due to many reasons. The phone was in great physical condition though so I decided to sell it on Swappa. I've given away phones or just kept them around but had never attempted to sell one.
I had already replaced my phone with the LG V20 so the phone sat for a few weeks unused. I charged both batteries and did a factory reset and sold it on swappa.
No feedback was ever left but I didn't mind. About 14 days later the buyer files a claim that the usb port is loose and the phone started to bootloop after he did a sprint update. He had a difficult time getting them to get his information out but best buy finally did.
As a good seller, I refunded him as soon as I got it back but I thought how odd that my phone with a perfectly fine usb port gets all these issues 2 weeks after selling it.
I understand the bootloop may just be REALLY bad luck but the broken port lets me wonder if someone did a motherboard swap. The cord can't even stay in the phone at all. I would NEVER sell something that isn't in great condition which is why I've never sold a phone prior to this. I took pictures of the only small scratch and close ups of the entire phone.
I guess that the only thing I can do is attempt to heatgun the motherboard and when it boot's up, see if the imei matches. End of rant.
esqueue said:
Just a warning to those wanting to sell a used phone. There are of course risks associated with this however small it may be.
I have an LG G4 that I hated due to many reasons. The phone was in great physical condition though so I decided to sell it on Swappa. I've given away phones or just kept them around but had never attempted to sell one.
I had already replaced my phone with the LG V20 so the phone sat for a few weeks unused. I charged both batteries and did a factory reset and sold it on swappa.
No feedback was ever left but I didn't mind. About 14 days later the buyer files a claim that the usb port is loose and the phone started to bootloop after he did a sprint update. He had a difficult time getting them to get his information out but best buy finally did.
As a good seller, I refunded him as soon as I got it back but I thought how odd that my phone with a perfectly fine usb port gets all these issues 2 weeks after selling it.
I understand the bootloop may just be REALLY bad luck but the broken port lets me wonder if someone did a motherboard swap. The cord can't even stay in the phone at all. I would NEVER sell something that isn't in great condition which is why I've never sold a phone prior to this. I took pictures of the only small scratch and close ups of the entire phone.
I guess that the only thing I can do is attempt to heatgun the motherboard and when it boot's up, see if the imei matches. End of rant.
Click to expand...
Click to collapse
Never a good idea to heatgun a phone
PeterJ74 said:
Never a good idea to heatgun a phone
Click to expand...
Click to collapse
I plan on trashing the phone. Figured, that I'd do this before throwing it away. I've used this technique on xbox 360 to repair a hackable xbox and watercooled it (video on youtube). It lasted years until I got tired of it. I've already butchered the free external battery charger to make it charge my v20's battery. I'll be dumping off the 2 batteries at bestbuy's battery dump today.
I'm just posting this as an fyi, I hope that fits the spirit of this forum. I have a Pixel 128GB that's completely stock, and it just died this morning, no warning, no apparent reason. It's in perfect condition, never dropped or damaged. It was full charged this morning, worked fine for a couple of hours, and then the next time I tried to use it, it was completely unresponsive. Doesn't react when the charger is connected, just dead.
It's covered under the Google warranty, but it's going to be painful waiting for the replacement. I know it's been mentioned in previous threads, but they make you pay for a replacement phone (as a credit card hold) in order to ship you a new phone. Then they release the hold once they receive the old phone. They told me I'll receive a brand new phone, not a refurbished one. Also, if this ever happens to you, just know that you can select expedited shipping when you place the order for the replacement; they didn't tell me this (I was on the phone w/ google support) and so I missed that opportunity. And there's apparently no way to revise the order to apply expedited shipping, even while the order is still in 'Processing.'
Same phone here. I thought mine was dead too. Phone just instantly shuts off. Need to long hold power button restart. Happened to me numerous times in the past 12 hours. I am unlocked and rooted. I wonder what's going on.
Sent from my Pixel XL using Tapatalk
ghostbee said:
I'm just posting this as an fyi, I hope that fits the spirit of this forum. I have a Pixel 128GB that's completely stock, and it just died this morning, no warning, no apparent reason. It's in perfect condition, never dropped or damaged. It was full charged this morning, worked fine for a couple of hours, and then the next time I tried to use it, it was completely unresponsive. Doesn't react when the charger is connected, just dead.
It's covered under the Google warranty, but it's going to be painful waiting for the replacement. I know it's been mentioned in previous threads, but they make you pay for a replacement phone (as a credit card hold) in order to ship you a new phone. Then they release the hold once they receive the old phone. They told me I'll receive a brand new phone, not a refurbished one. Also, if this ever happens to you, just know that you can select expedited shipping when you place the order for the replacement; they didn't tell me this (I was on the phone w/ google support) and so I missed that opportunity. And there's apparently no way to revise the order to apply expedited shipping, even while the order is still in 'Processing.'
Click to expand...
Click to collapse
Same thing happened to my pixel today. Was listening to a podcast when it just turned off and won't turn back on, even while on the charger. Not happy! It's only 3 months old, this shouldn't be happening to thee devices. I bought from a retailer, hopefully Google support helps...
Are you using newest february security patch?
Maybe unrelated but I just had similar problem on my old Moto X '14. I'm using it as a backup device on Fi and I accidentally let it run out of power (no idea how much battery was left when it shut down). The phone is running a Nougat rom and it appeared completely dead until a found the suggestion to plug it into "the strongest charger I owned". Did this and let it sit for a while and it came back to life and charged normally. Just thought I'd mention this as it seems to be a problem with Nougat itself (had the same thing happen to my tablet also running Nougat). I'm now scared to let my Pixel run out of juice.
moeREM said:
Same thing happened to my pixel today. Was listening to a podcast when it just turned off and won't turn back on, even while on the charger. Not happy! It's only 3 months old, this shouldn't be happening to thee devices. I bought from a retailer, hopefully Google support helps...
Click to expand...
Click to collapse
3 devices is nothing. If they sold 3 million Pixels, that means that 99.999999% are okay so far. That's a good amount. ?
Edit: Double post - please disregard.
moeREM said:
Same thing happened to my pixel today. Was listening to a podcast when it just turned off and won't turn back on, even while on the charger. Not happy! It's only 3 months old, this shouldn't be happening to thee devices. I bought from a retailer, hopefully Google support helps...
Click to expand...
Click to collapse
Same here, I bought from a retailer. My headphone jack was making some serious noise when plugging in the headphones, I called up Google and they sent me an RMA. Three days later they had my phone and shipped the new (not refurbished) phone to me. Got it three business days later. So yes, in short they will support warranty on pixels not purchased thru Google play.
I just finished a long useless chat with Google support. I have to go to the retailer for warranty support. If they won't help then I can go back to google. I'm in Australia if that makes any difference
k.s.deviate said:
Same here, I bought from a retailer. My headphone jack was making some serious noise when plugging in the headphones, I called up Google and they sent me an RMA. Three days later they had my phone and shipped the new (not refurbished) phone to me. Got it three business days later. So yes, in short they will support warranty on pixels not purchased thru Google play.
Click to expand...
Click to collapse
This was my experience too (including the same hardware problem!).
Similar thing happened to me. The phone started rebooting about once a day over the last week. I woke up and it was stuck on the bootloader. It wouldn't load the OS or the recovery.
Bought mine through project Fi but unfortunately its already almost 3 months old and they would only send me a refurbished device.
Pixel also died...no apparent reason
ghostbee said:
I'm just posting this as an fyi, I hope that fits the spirit of this forum. I have a Pixel 128GB that's completely stock, and it just died this morning, no warning, no apparent reason. It's in perfect condition, never dropped or damaged. It was full charged this morning, worked fine for a couple of hours, and then the next time I tried to use it, it was completely unresponsive. Doesn't react when the charger is connected, just dead.
It's covered under the Google warranty, but it's going to be painful waiting for the replacement. I know it's been mentioned in previous threads, but they make you pay for a replacement phone (as a credit card hold) in order to ship you a new phone. Then they release the hold once they receive the old phone. They told me I'll receive a brand new phone, not a refurbished one. Also, if this ever happens to you, just know that you can select expedited shipping when you place the order for the replacement; they didn't tell me this (I was on the phone w/ google support) and so I missed that opportunity. And there's apparently no way to revise the order to apply expedited shipping, even while the order is still in 'Processing.'
Click to expand...
Click to collapse
I felt like I could have written that exact post. Had phone for less than a year, phone also died for no apparent reason. Google support was useless. Had to pay for a refurbished pixel (which costs more than buying new Pixel $800 refurbished, $500 new?)...and now am on a week long waiting game for the replacement. I'm not sure why Google doesn't replace with a new phone vs a refurbished phone. Also disappointed that it takes almost a full week to get replacement. I asked about expedited shipping, they told me it was not an option. Overall disappointed. I may sell my new refurbished phone and buy something more reliable.
googledisappoints2 said:
I felt like I could have written that exact post. Had phone for less than a year, phone also died for no apparent reason. Google support was useless. Had to pay for a refurbished pixel (which costs more than buying new Pixel $800 refurbished, $500 new?)...and now am on a week long waiting game for the replacement. I'm not sure why Google doesn't replace with a new phone vs a refurbished phone. Also disappointed that it takes almost a full week to get replacement. I asked about expedited shipping, they told me it was not an option. Overall disappointed. I may sell my new refurbished phone and buy something more reliable.
Click to expand...
Click to collapse
I had the same thing happen. I RMA'd the first one and received a brand new one as a replacement. After about three months, the new one died the same exact way. I RMA'd that one and received a refurbished one. So far, it's been fine... but I don't trust it.
Same here
ghostbee said:
I'm just posting this as an fyi, I hope that fits the spirit of this forum. I have a Pixel 128GB that's completely stock, and it just died this morning, no warning, no apparent reason. It's in perfect condition, never dropped or damaged. It was full charged this morning, worked fine for a couple of hours, and then the next time I tried to use it, it was completely unresponsive. Doesn't react when the charger is connected, just dead.
It's covered under the Google warranty, but it's going to be painful waiting for the replacement. I know it's been mentioned in previous threads, but they make you pay for a replacement phone (as a credit card hold) in order to ship you a new phone. Then they release the hold once they receive the old phone. They told me I'll receive a brand new phone, not a refurbished one. Also, if this ever happens to you, just know that you can select expedited shipping when you place the order for the replacement; they didn't tell me this (I was on the phone w/ google support) and so I missed that opportunity. And there's apparently no way to revise the order to apply expedited shipping, even while the order is still in 'Processing.'
Click to expand...
Click to collapse
My pixel died jan 2, i think its a problem with these phone. I've been searching and its a widespread problem, im also in the process of starting a class action about it.
1199c said:
My pixel died jan 2, i think its a problem with these phone. I've been searching and its a widespread problem, im also in the process of starting a class action about it.
Click to expand...
Click to collapse
It's a minor hw/sw defect in a very extremely small portion of the phones and isn't permanent and they painlessly replace the phones with brand new ones in a few short days after the request is processed. Good luck filing and winning a class action suit against Google over this.
You guys are lucky. This happened to me, but my warranty expired by three weeks. Google refuses to help me. I took it to their authorized repair and they cannot do anything to get it working.
Phonelessgoogleuser said:
You guys are lucky. This happened to me, but my warranty expired by three weeks. Google refuses to help me. I took it to their authorized repair and they cannot do anything to get it working.
Click to expand...
Click to collapse
"update" i called google several times and they finally agreed to replace my phone, for free!. I told them that there were a lot of pixel phones suffering the same issues. I even offered to pay to have it repaired/replaced, and i was 5 weeks out of warranty
Same thing happened to me. Was out of the 1 year warranty and the google extended warranty i had to pay $90. This was the third phone it happened to also.
Sent from my LG-H830 using Tapatalk
Just happened to me too! Pixel XL died over night, went through google hardware chat support on my pc... to find my phone was out of warranty by 1 day. Looks like they are processing an exception though for me and replacing it (kind of vague though about what they are going to do on their end, so not actually sure what they implied). I also took it to their authorized repair store ubreakifix as well. The technician put in a new battery, screen and charge port with no luck, phone came back as not repairable. Said there was a tiny amount of water damage but nothing was fried so he ruled that out (my phone got a tiny amount of rain on it about 3 weeks ago is only thing I can recall). He believed there is a larger problem with the power mgmt system, another person behind me in line had the same exact issue and outcome.
My phone is also basically dead microphone won't work headphone jack won't work can't record at times have to restart the phone multiple times to get it to work again then craps out again when headphones plugged in straight static then other times you plug it an there's no sound at all also getting restarts
---------- Post added at 12:16 AM ---------- Previous post was at 12:15 AM ----------
Is there anywhere I can trade in my phone get money gonna buy a OnePlus 5T