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[Q] Nexus i9020t DEAD

Ok, in less that a year this phone stopped breading.
I was hearing music and browsing the web when suddenly stopped working, went completely off.
So, I thought, the battery went out of power... normal in my phone. Went to charge it and NOTHING... changed the battery and NOTHING... changed the charger and NOTHING.
Ok so, lets contact the seller on Ebay, he says, go to Samsung and you will not have a problem.
Went to Samsung, after a LONG time chatting with them, they finally asked me for the IMEI and they said that was not covered by Samsung. (Bought it 03/08/2012) from this guy at Ebay.... theoretically new with one year of warranty.
Went back to the seller and no answer yet.
I writing my case here because I know more than one of you guys have experience with this... maybe you could give me a hint in this process.
Thanks in advance....

[email protected] said:
Ok, in less that a year this phone stopped breading.
I was hearing music and browsing the web when suddenly stopped working, went completely off.
So, I thought, the battery went out of power... normal in my phone. Went to charge it and NOTHING... changed the battery and NOTHING... changed the charger and NOTHING.
Ok so, lets contact the seller on Ebay, he says, go to Samsung and you will not have a problem.
Went to Samsung, after a LONG time chatting with them, they finally asked me for the IMEI and they said that was not covered by Samsung. (Bought it 03/08/2012) from this guy at Ebay.... theoretically new with one year of warranty.
Went back to the seller and no answer yet.
I writing my case here because I know more than one of you guys have experience with this... maybe you could give me a hint in this process.
Thanks in advance....
Click to expand...
Click to collapse
Nothing you can do to revive it yourself.
I'd fill a complaint with eBay/Paypal. If you can't get the warranty out your new object because it's supposedly out of it's 1 year warranty, then clearly something isn't right.

Well, seems like Samsung has a HIGH POLICY of trying to make you withdraw the repair claim...
But after I've pushed pushed and pushed, they accepted MY invoice from the guy that sold me the phone and "seems" that they are going to fix it for free.
Will be back with the END of the story soon.
Just trying to leave the history here for any future Nexus S claim/repair....
:good:

They've fixed it and for free.
Here is the log:
Code:
*01/18/2013//12:09:54//000177xxxx//Telephone//ASC*
1/18/2013 10:53 AM-XXXX: The unit is shipped.
*01/18/2013//12:06:04//000177xxxx//Telephone//ASC*
1/18/2013 10:52 AM-XXXX: No hold amount
*01/16/2013//19:36:15//000177xxxx//Telephone//ASC*
1/16/2013 6:35 PM-XXXX: The unit has left the technician. SOLUTION: Replaced PBA - Replaced Component
*01/16/2013//14:08:12//000177xxxx//Telephone//ASC*
1/16/2013 1:07 PM-XXXX: Accessory: BATTERY,BATTERY COVER,CHARGER
*01/16/2013//14:08:11//000177xxxx//Telephone//ASC*
1/16/2013 1:07 PM-XXXX: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)

HOW TO: Get the MFR Warranty to Comply

Hello all,
I am hoping HTC isn't monitoring this because the process is still on going but they cannot go back on their word as it is printed, saved, PDF'd, recorded via phone and all in the cloud in case haha.
My original problem was that the charging port was whacked out. You know how most of us have to prop up the charging cable to our laptops or other devices because one single pin out of a million decided to move so you have to Macgyver a solution? That's what I had to do at first...and then it just started saying "Slow Charging...use original charger." So I've always used the original charger and have three rapid charger 2.0's. At first I thought those three were causing an issue so I went to the original charger that came with the phone and the original cable...neither did the trick and I swapped out like 15 USB-microUSB cables and with different USB-AC units. Anyway, it got to the point where I had to plug the cord into the phone and then wrap it underneath once and let it stay for about 8-10 hours to charge. I was getting tired of it which is why I ended up with that 3rd rapid charger 2.0. The 2nd was because Digital River screwed me. But anyway...point is: there is definitely a problem with the charging port.
I first call Verizon Wireless and ask questions outside of unlocking, S-Off, Rooting, etc which my phone had been until HTC will probably reset when I get it back ... Small price to pay for what they did for me. They said they could overnight a phone to me, at no charge, and I'd have to send the original phone back. And then the gentleman happened to mention the fact that IF VZW determines a cracked screen or other damage outside the purview of the limited warranty, they would charge me $299 for the new phone onto my bill. I laughed and said I'd call HTC. I call HTC and they said "since it's not charging, and you're still under warranty, we'll fix it free of charge if you send it back to us. We'll even send you a prepaid label." Even though it went 3-day select throughout a weekend, they got it on the 16th and made the judgment that in order to fix the charging port, they'd have to charge me $200 for a new screen. I asked why I needed a new screen if the problem was the charging port. Under their (what I thought was a blanketed warranty) was a clause that stated "If the damaged area that IS covered by the warranty but there is also damage outside of the warranty, the warranty is null and void." My phone had a minor hairline fracture. Literally like an arch that you couldn't see with a dark background.
When I got the email today about the quote for $200 I went ballistic and emailed them back in their quote system telling them to call me regarding this matter. No one did. I happened to chat with an HTC Rep on the 16th who said "If it is covered under our warranty, there will be no quotation." And by quotation they mean the damn $200 quote. I remember her saying in that chat (and I ALSO PRINTED IT OUT that night because I knew I had an ace up my sleeve." Even though she didn't say "yes" completely...she left it open to interpretation that it would be covered regardless of other damage. My original thought was: "if the charging port is legitimately damaged from wear and tear 'which it was' then why charge for a new screen?" I chatted with someone today and they said that since there is other damage (that minor hairline crack), they cannot fix the charging port because they have to remove the screen and risk the screen cracking even more. I told them I'd take on that risk because I wasn't paying $200 for a new screen when all I needed was for them to fix the damn charging port! We kinda went back and forth in the chat and he ended up saying "I understand what you're saying and let me call RMA to see what they say." He then told me to call them and tell the person my number to look up my issue and then contact RMA internally. The reason as to why HTC can't contact me directly is beyond me but not the point. So I call, talk to a dude from Canada and he transfers me to a dude in the RMA department out of the country of Colombia. This fellow said that the reason for the new screen needed to be charged is because they have to send the phone back in better condition than how they got it. Like I said, I told them I'd assume all risk for them taking off the screen to repair the USB. He said this is not possible because if the screen breaks even more, then there will be issues and it's their policy that the screen be replaced because that IS out of warranty. I really was bummed at that point and just asked "come on, can you please just take the screen off, repair the USB charging port and we go on our merry way?" I told him they could also void and null ANY AND ALL future warranty issues as a sign of compromise from me.
I did not want to go through Asurion and pay $100 for a refurbished phone. To me, a refurbished phone is like a house of cards waiting to fall apart. There are probably OEM parts from initial manufacturing mixed with newer or older parts from other functioning M8 phones and I just don't like that. If it was my last resort, then yes. Obviously I'd pay the $100 over the $200. The dude said he'd come down on the quote and "only" charge $150. I told him about my Asurion insurance and he said that they could ship the phone back the way they got it and I could go that route. At this point, I was *almost* out of options for free servicing. I played the ace up my sleeve regarding my original chat on the 16th with one of their reps who said something longer but said "it should not be a quotation," after asking that I wanted 100% clarity and confirmation it would be covered. I told him the name, the time, the date, etc of the chat. He came back after a few minutes and said...the woman you chatted with actually did state "If the issue is not outside the warranty, it should not be a quotation" so yes at first I didn't mention she said that first part because I didn't think it was relevant lol. After stating that I was about to go H.A.M. on this guy but he cut me off by saying he got authorization to cover the quotation and that the phone would be fixed free of charge within a few days and then shipping out via UPS Ground. He mentioned that they would fix the charging port, PUT A NEW SCREEN ON!!!!!, flash the original factory software which isn't even Android 5.0.x. It comes back as Android 4.4.4 which I thought was ridiculous too. But anyway at that point...I felt victorious. It took me 30 minutes in the chat room today with HTC and then about 30 minutes on the phone with the RMA guy in Colombia. When he first came back and said the entire quote of the chat lady from a couple days ago, like I said, I almost went ballistic but then he said HTC would cover the quotation. I told him that he probably should have led with the fact that HTC would take care of it free of charge.
I then asked how long, etc. I also asked about the software. Seeing as my phone is S-Off, Unlocked, *OFFICIAL* and rooted...I wanted to make sure there were no surprises. I didn't specifically bring up those points but I asked again for clarification: "From here on...no matter what the issue...it will be fixed free of charge?" and he said yes. So that statement also covers the fact that when they turn it on and see the custom recovery of TWRP 2.6.x.x and all the lovely things I've done to void the warranty for sure, that I'm covered and I have to be since he said it.
I know this was a long post and I apologize but I wanted to let people know of my experience with HTC. One thing that surprised me the most was that I bought the phone in April of 2014. And yet the phone was still under manufacturer warranty until June 11th (I called about the situation on the 10th of June!). I think I got it April 11th of 2014 which would mean a 12-month warranty PLUS a 3 month extended manufacturer warranty? I don't know. I don't care anymore...my phone is being fixed and I'm getting a new screen. I'm pretty pumped up about it even though I won't have it for another week.
I went on this forum to see other people's experiences with issues with warranties and almost 100% said that it didn't matter if there were software changes like unlocking or S-Off'ing but cracked screens and whatnot would definitely be an issue.
FOLKS: DO NOT GO TO A VERIZON WIRELESS corporate store if you think you have a hardware or software issue and need a repair!!! I REPEAT: DO NOT GO TO A VZW Corporate Store! You can read other people's issues. I'm just glad I read those before I did what I did and just sent it directly to HTC and then talked my way into almost a new phone pretty much. When they run their tests at the store, they'll notate that there is a crack and it's S-Off, unlocked, etc. Here's the kicker: even if they don't notate it and you think you're getting a new phone in the mail (which you will) and the factory gets the phone and says "there's a crack" or there's too much physical damage...they will charge your account $299 for this specific phone at this point in the year.
That will then stay on your phone's SN/IMEI for the rest of its short existence. They put it in their system and therefore there's no way around it. I quietly asked the girl to take a look at my phone before I shipped it to HTC to see if Verizon would just send me a phone. She looked and said that yeah it's a hairline crack but I won't say anything. She was so awesome (and pretty damn cute).
I guess the point of all of this was for me to write out my frustration, displeasure and then elation after the fact. You know what also bothered me? The speed of shipping. The label they sent me to send to them was UPS 3-day select. I will get my phone back via UPS Ground. FedEx came Tuesday to drop off an empty box for me to put my Powerbeats2 Wireless in to send back to Apple (grrrrr Apple since they bought Beats by Dre after I bought them). The driver waited for me to open the empty box and put the earbuds in, tear off the label which had a label underneath pre-printed, overnight priority by 10:30am. So I got the empty box Tuesday the 16th, had the driver wait like 2 minutes, Apple got it the morning of the 17th and by evening they sent me an email saying they'd ship a replacement free of charge, overnight via UPS! So it went out Tuesday the 16th...and I'm supposed to receive it today (the 18th) by 5pm. How crazy fast is that? 48-72 hour turnaround with me not going anywhere. And now UPS allows you say "leave package even if signature is required." No way HTC, Google, etc would ever go to these lengths. It takes about 6-9 total business days of actual transit back and forth with my HTC phone currently. I sent it on the 12th. They got it the 16th. Diagnosed it either that night or the 17th and then this whole debacle started. He said I'd get it by the 27th since it would probably ship out Monday the 22nd. And that's IF UPS Ground delivers on Saturdays. I don't even know if they do anymore.
I think I wrote this much because I'm so pumped up still and happy haha. If you actually read this entire post...I thank you. And hopefully you gained some 411 about how to go about a warranty exchange/repair. If you have even the tiniest hairline fracture of a screen, you're screwed unless you're within your 6 months (or is it 12 months even with new M8 purchases and not the M9?). This was an awful day to begin with...and now it just got a ton better. I'm officially off the hook for dropping my phone a couple times but only once did it crack and it was a hairline crack at that.
I FEEL SO TRIUMPHANT RIGHT NOW!!!!! And this all went down 2 hours ago. It took me about 45 minutes to write this.
Thank you for reading. Which I highly doubt 99% did all the way through. PM me for the bulleted version lol.

Horrible experience my time using Swappa and first time selling my used phone.

Just a warning to those wanting to sell a used phone. There are of course risks associated with this however small it may be.
I have an LG G4 that I hated due to many reasons. The phone was in great physical condition though so I decided to sell it on Swappa. I've given away phones or just kept them around but had never attempted to sell one.
I had already replaced my phone with the LG V20 so the phone sat for a few weeks unused. I charged both batteries and did a factory reset and sold it on swappa.
No feedback was ever left but I didn't mind. About 14 days later the buyer files a claim that the usb port is loose and the phone started to bootloop after he did a sprint update. He had a difficult time getting them to get his information out but best buy finally did.
As a good seller, I refunded him as soon as I got it back but I thought how odd that my phone with a perfectly fine usb port gets all these issues 2 weeks after selling it.
I understand the bootloop may just be REALLY bad luck but the broken port lets me wonder if someone did a motherboard swap. The cord can't even stay in the phone at all. I would NEVER sell something that isn't in great condition which is why I've never sold a phone prior to this. I took pictures of the only small scratch and close ups of the entire phone.
I guess that the only thing I can do is attempt to heatgun the motherboard and when it boot's up, see if the imei matches. End of rant.

esqueue said:
Just a warning to those wanting to sell a used phone. There are of course risks associated with this however small it may be.
I have an LG G4 that I hated due to many reasons. The phone was in great physical condition though so I decided to sell it on Swappa. I've given away phones or just kept them around but had never attempted to sell one.
I had already replaced my phone with the LG V20 so the phone sat for a few weeks unused. I charged both batteries and did a factory reset and sold it on swappa.
No feedback was ever left but I didn't mind. About 14 days later the buyer files a claim that the usb port is loose and the phone started to bootloop after he did a sprint update. He had a difficult time getting them to get his information out but best buy finally did.
As a good seller, I refunded him as soon as I got it back but I thought how odd that my phone with a perfectly fine usb port gets all these issues 2 weeks after selling it.
I understand the bootloop may just be REALLY bad luck but the broken port lets me wonder if someone did a motherboard swap. The cord can't even stay in the phone at all. I would NEVER sell something that isn't in great condition which is why I've never sold a phone prior to this. I took pictures of the only small scratch and close ups of the entire phone.
I guess that the only thing I can do is attempt to heatgun the motherboard and when it boot's up, see if the imei matches. End of rant.
Click to expand...
Click to collapse
Never a good idea to heatgun a phone

PeterJ74 said:
Never a good idea to heatgun a phone
Click to expand...
Click to collapse
I plan on trashing the phone. Figured, that I'd do this before throwing it away. I've used this technique on xbox 360 to repair a hackable xbox and watercooled it (video on youtube). It lasted years until I got tired of it. I've already butchered the free external battery charger to make it charge my v20's battery. I'll be dumping off the 2 batteries at bestbuy's battery dump today.

The dreaded battery gate on my Pixel 4 XL

I bought my Pixel 4 XL when it first released and pre-ordered,. I soon after got my phone and everything was lovely I had a screen protector ready for it and a good case to protect it from any falls or any damaged. I've had the phone since the phone released and now my phone is refusing to hold a charge.. It seems to be stuck at 50% but dies as soon as I take it off the charger. At one point I was able to make it actually charged the battery from 0 to 100 if I squeezed the bottom G portion of the back of the phone. That seems to have stopped working now.. now my phone even on the charger is literally at 0%, and the only thing keeping it alive is a charger itself. As soon as I take it off it will turn off randomly but when I plug it into the charger in powered off , it will show a battery with a ? Within it. My phone is under the one year manufacturers warranty and Google advise me that I could take it into uBreakiFix to get it fixed.. mind you, the place is almost 60 miles away from me. I have never dropped my phone it's been in a case and the screen is a virgin screen because I've had a screen protector on it since the moment I opened the box..
This kind of reminds me of the Nexus 6P shutting off at 30 to 40% because of a faulty battery..
I've googled around for solutions and apparently this is a known issue in Google tracker and apparently it is a hardware issue with a flex cable that comes out of the battery... Not only does the battery have a negative and a positive terminal it also has a data terminal that reports battery health battery temperature battery voltage and anything having to do with the battery. Well apparently the soldering in that part of the cable is faulty and cracks according to them due to dropping the phone or damaging it but again mind you I've never dropped my phone it's been in the case since day one..
I've taken really good care of my device like I'm pretty sure a lot of you have...
I have a feeling that before the Pixel 5 is out many people will be experiencing these problems because this is not a software problem this is a manufacturing problem within the phone itself.
again I took a really good care of my phone this was not supposed to happen so expect it to happen in yours even though you've taken good care of it.

i42o said:
I bought my Pixel 4 XL when it first released and pre-ordered,. I soon after got my phone and everything was lovely I had a screen protector ready for it and a good case to protect it from any falls or any damaged. I've had the phone since the phone released and now my phone is refusing to hold a charge.. It seems to be stuck at 50% but dies as soon as I take it off the charger. At one point I was able to make it actually charged the battery from 0 to 100 if I squeezed the bottom G portion of the back of the phone. That seems to have stopped working now.. now my phone even on the charger is literally at 0%, and the only thing keeping it alive is a charger itself. As soon as I take it off it will turn off randomly but when I plug it into the charger in powered off , it will show a battery with a ? Within it. My phone is under the one year manufacturers warranty and Google advise me that I could take it into uBreakiFix to get it fixed.. mind you, the place is almost 60 miles away from me. I have never dropped my phone it's been in a case and the screen is a virgin screen because I've had a screen protector on it since the moment I opened the box..
This kind of reminds me of the Nexus 6P shutting off at 30 to 40% because of a faulty battery..
I've googled around for solutions and apparently this is a known issue in Google tracker and apparently it is a hardware issue with a flex cable that comes out of the battery... Not only does the battery have a negative and a positive terminal it also has a data terminal that reports battery health battery temperature battery voltage and anything having to do with the battery. Well apparently the soldering in that part of the cable is faulty and cracks according to them due to dropping the phone or damaging it but again mind you I've never dropped my phone it's been in the case since day one..
I've taken really good care of my device like I'm pretty sure a lot of you have...
I have a feeling that before the Pixel 5 is out many people will be experiencing these problems because this is not a software problem this is a manufacturing problem within the phone itself.
again I took a really good care of my phone this was not supposed to happen so expect it to happen in yours even though you've taken good care of it.
Click to expand...
Click to collapse
I would push for in advanced RMA. Be civil and respectful but also set boundaries, like the fact that a 60 mi trip is absolutely insane for a product that is under warranty and is experiencing a manufacturing defect. If you're getting nowhere with the current rep, ask to escalate the case to a manager and proceed to plead your case. They should do it, I don't see why they wouldn't under your scenario as you tell it. Good luck.

I've had my Oh So Orange Pixel 4 XL since probably the same time as yours and no battery charge and usage issues here. You're within the one year warranty so I would go for a replacement.
Sent from my Pixel 4 XL using Tapatalk

I've had this problem. I took it to ubreakifix to have it repaired. No problems since.
The service I received at ubreakifix was subpart today the least.
Google will also let you send the phone in for repair. You would just have to wait.
Fyi I had to take my phone in to ubreakifix they didn't have parts, then wait for parts to come in. Then their online tracking said the phone was done and when I came in had to wait an hour for it to actually be repaired.
If they are that far away save yourself a headache and just send it in to Google.
Sent from my Pixel 4 XL using Tapatalk

speeddemon1891 said:
Google will also let you send the phone in for repair. You would just have to wait.
Click to expand...
Click to collapse
I had replaced my Nexus 5X twice with Google and both times they send you a phone and THEN you send back the old one. The only wait time was receiving the working phone which was no more than 2 days.
Sent from my Pixel 4 XL using Tapatalk

Here is what happens. See the picture of the Pixel I just had fixed. And why pressing on the G on the back glass helps.
Look at the new battery on the ground under the phone. Notice the gold connector. Then look at the used battery in the air. The connector comes off the battery.
In my case, the connector was stuck in the board, and the main board needed replacing. Thankfully google approved it.

I honestly feel like that with time this will start beginning to happen on a lot of pixel 4 xls

EeZeEpEe said:
I had replaced my Nexus 5X twice with Google and both times they send you a phone and THEN you send back the old one. The only wait time was receiving the working phone which was no more than 2 days.
Sent from my Pixel 4 XL using Tapatalk
Click to expand...
Click to collapse
I think that only works if you bought directly from Google or Fi. 3rd party, i.e. Verizon, BB purchases do not have advance replacement. You can't even put a credit card hold on a device to get AR if you didn't buy it from them.

bobby janow said:
I think that only works if you bought directly from Google or Fi. 3rd party, i.e. Verizon, BB purchases do not have advance replacement. You can't even put a credit card hold on a device to get AR if you didn't buy it from them.
Click to expand...
Click to collapse
You could be right. My last 3 Google phones were all through Google Store so wouldn't know how replacements are through retail stores.
Sent from my Pixel 4 XL using Tapatalk

WeBreakUpay sucks. They changed a battery in my 2XL and the camera stopped working a few days later. They said it wasn't their fault. They charged me for it. So I bought a 4XL and vowed never to set foot in there. Send it back to Google. Hopefully you have a backup.

Question Screen Dead?

So my wife was using her phone today and then the screen went black. The phone itself seems to be on as I can feel it vibrate when I try to hard reset it, but no display.
Phone has never been dropped and only about 6 months old. Any ideas? I'm scheduled to swing by UbreakIFix it tomorrow for them to take a look since its under warranty.

It be WIA... display failure have been happening with this model.

blackhawk said:
It be WIA... display failure have been happening with this model.
Click to expand...
Click to collapse
Ugh. I took it over to the local ubreakifix and they fixed it (and billed samsung) since it was still under warranty. Looks like it would have been $260 if I had to pay for it.

This happened to me back in June. AT&T was quick with a warranty replacement. Fairly well known issue with this model, as blackhawk said.

Exact same thing happened to me yesterday. Phone was fine when I put it on the charger and went to bed. Woke up to no screen. Had to use power button to turn off my alarm. Soft reset it multiple times with no change.
Luckily had a ubreakifix right up the road and they got it replaced in about 3 hours, free of course. My phone is not even 7 months old yet. Told me as soon as I brought it in that it's been a known issue with this model. Smh.