Damaged S Pen Sensor - Sprint Samsung Galaxy Note5

I did something I thought I'd never do. During the Super Bowl I grabbed my phone and pulled the s pen out to write something on the screen while it was turned off and wound up reinserting it the wrong way. As soon as it got stuck a little past halfway in I realized what I did.
In a panic I tried pulling it out and when I saw it was stuck I tried jiggling it, hoping to finesse it a little and coax it out without damaging the sensor. When that didn't work I tried the paper method which worked, or so I thought. The pen came out but the sensor doesn't work now.
I called Sprint but they referred me to Samsung. I called Samsung and they said they'd take it back but if it's rooted the warranty would be voided. Even though I know I'm rooted and running MOAR the status on my phone still says official, as opposed to custom. Based on that, the Samsung person said my phone isn't rooted, but I know it is.
So I don't know if I should Smart Switch back to a stock ROM and send it in, hoping they won't discover it's rooted or if there is another way to fix the sensor myself.
I've seen the YouTube video which proclaims it's an easy fix but it didn't look easy to me. I once replaced the digitizer on my Samsung Galaxy Tab 2 and it never came on again. I don't want that to happen to my phone.
I know the S Pen getting stuck and damaging the sensor has happened to many others and I'm sure I'm not the first person to do it on a rooted device. Does anybody have any idea's on what should do?

demetrios3 said:
I did something I thought I'd never do. During the Super Bowl I grabbed my phone and pulled the s pen out to write something on the screen while it was turned off and wound up reinserting it the wrong way. As soon as it got stuck a little past halfway in I realized what I did.
In a panic I tried pulling it out and when I saw it was stuck I tried jiggling it, hoping to finesse it a little and coax it out without damaging the sensor. When that didn't work I tried the paper method which worked, or so I thought. The pen came out but the sensor doesn't work now.
I called Sprint but they referred me to Samsung. I called Samsung and they said they'd take it back but if it's rooted the warranty would be voided. Even though I know I'm rooted and running MOAR the status on my phone still says official, as opposed to custom. Based on that, the Samsung person said my phone isn't rooted, but I know it is.
So I don't know if I should Smart Switch back to a stock ROM and send it in, hoping they won't discover it's rooted or if there is another way to fix the sensor myself.
I've seen the YouTube video which proclaims it's an easy fix but it didn't look easy to me. I once replaced the digitizer on my Samsung Galaxy Tab 2 and it never came on again. I don't want that to happen to my phone.
I know the S Pen getting stuck and damaging the sensor has happened to many others and I'm sure I'm not the first person to do it on a rooted device. Does anybody have any idea's on what should do?
Click to expand...
Click to collapse
The phone shows official because of an edit to the rom.... if they go into dl mode they will check to see if its rooted

After watching this video from 2012 I'm not sure Samsing has the right to deny a warrant claim on a rooted phone. https://youtu.be/9YcIHaajda8

Chaz187 said:
The phone shows official because of an edit to the rom.... if they go into dl mode they will check to see if its rooted
Click to expand...
Click to collapse
Samsung fixed it. They either didn't notice or didn't care.

Related

Little Emergence

ok im not that new to flashing i have flashed about 6 or 7 roms on my phone in the past. today i was running dutty's V4 and i have been running it since it came out to the public and today i went to read a txt message and the phone blacks out and i get a red light at the top but its only there when the phone is on a charger. i can not restart the phone at all.
dont know if it helps but i was running Dutty V4 with cube enabled also running s2u2 and thats about it as far as stuff that was running other than the rom itself. i really hope there is a fix to this. i have already tried to reflash but device is not found.
well crap... i hear the red light be nicknamed the red light of death... i hope to god there is a way around this... if not would att know i reflashed something else if i went in and started to complain?
i had a similar thing with my orange uk keiser and i just got orange to ghange it for a new one. that was over a month ago now and i have had no questions so far. if you cant get it to work then they cant either
gimini said:
ok im not that new to flashing i have flashed about 6 or 7 roms on my phone in the past. today i was running dutty's V4 and i have been running it since it came out to the public and today i went to read a txt message and the phone blacks out and i get a red light at the top but its only there when the phone is on a charger. i can not restart the phone at all.
dont know if it helps but i was running Dutty V4 with cube enabled also running s2u2 and thats about it as far as stuff that was running other than the rom itself. i really hope there is a fix to this. i have already tried to reflash but device is not found.
Click to expand...
Click to collapse
Have you tried to put it in Boot Loader mode? Can you do a hard re-set?
As posted above, this is referred to as "red light of death" - RLoD.
Rzanology had a potential fix for this involving removing battery cover and pumping battery up and down on battery contacts (battery cpr), that appeared to work for some folks - tried to find the thread but was unsuccessful. You might try pm'ing him.
If you are unable to resuscitate your device, most have simply returned it. Good luck!
apologies for the hijack (and sorry to hear that you're having problems) but I've always wondered what they check when you send it back for a fault repair.
Just wondering how many people have sent back their phones with hardSPL and custom roms still installed
well if it totally dead don't worry about sending it back with custom things flashed to it. most of the time they just hook it up to a charger and see if it will turn on and if not throw it in a bin of other messed up kaisers. I'm sure HTC knows about the red light of death and what makes it happen.
no biggie on the hijack
well im stil standing in att but obviously since im sending this I got a new phone. they tried to give me a loaner until they sent mine for repairs but when they offered me a 89.00 phone I laughed and told them my kaiser is worth more as a paer weight and that I run my bar from my phone and that their loaner wouldn't cut it. they then offered my an iPhone to replace it, telling me its a beter phone anyhow so I went to the magazine stand across the isle and showed the a mobile power magizine that has the tilt listed higher and also told them that I needed my 3g internet and also said look if ur willing to give me an IPhone why not a tilt. after about 10 mins talking to me I got my new tilt.
now omg I can not wait to get the htc today screen back and opera. ie sucks
austinsnyc said:
well if it totally dead don't worry about sending it back with custom things flashed to it. most of the time they just hook it up to a charger and see if it will turn on and if not throw it in a bin of other messed up kaisers. I'm sure HTC knows about the red light of death and what makes it happen.
Click to expand...
Click to collapse
So if I properly brick it they'll probably just replace it? Is there a guide on bricking anywhere
gimini said:
they then offered my an iPhone
Click to expand...
Click to collapse
bah... ruddy kiddes toy
apperently I dotn have trouble bricking one so just pretend ur me...but tbh if u want to brick it completely I would just replace the fuse in ur car charger with a much higher one and crank juice into the phone... but don't put too much into it burn chipsets smell horrible.
the microwave for 1 minute does wonders for bricking phones not that I would know that for fact though
austinsnyc said:
the microwave for 1 minute does wonders for bricking phones not that I would know that for fact though
Click to expand...
Click to collapse
Not the old microwave trick - wasn't it you who posted this in Hermes thread a few months ago?
Phone insurance which covers "accidental" damage is a good move, although you will probably need to pay a small excess. I managed to push the usb port inside my universal a couple of years ago and got a straight swap. If you dropped it (from a height onto a concrete floor) I'm sure no one would even try to turn it on. Alternatively have a run in with a stranger in a hoody on a dark night, get a crime number and no one will even have your phone to check for HardSPL or custom roms
foobar1977 said:
So if I properly brick it they'll probably just replace it? Is there a guide on bricking anywhere
Click to expand...
Click to collapse
As mentioned in the other thread (no I'm not going to search for it. ) the only thing AT&T cares about is if the water sensor has been tripped (little white square under the battery permanently changes color when wet), or if there is obvious physical damage/abuse. Apparently they can't get past the RLoD either. As an aside I'd really love to know what the RLoD return rate is...
So, given those constraints the other thread's conclusion was that 12v across the battery/charge contacts should permanently brick it quite nicely. Just watch out for arcing.
THERE IS NO EVIDENCE THAT THE FLASH IMAGE AT THE TIME HAS ANYTHING TO DO WITH THE RLoD. It appears to be a hardware problem, and no-one here has reported an issue with a returned RLoD Tilt or Kaiser with a 3rd party flash image loaded.
In my case I also had to wait a few days to get the replacement units unlock code because apparently the IMEI was so new it wasn't in the database according to the service drone. Which suggests that AT&T is using a table of unlock codes from HTC rather than a piece of software to generate the codes. Now that we have an unlocker and "Super CID" program available, it's moot anyway. (Good karma wishes jockyw2001!)
James
gimini said:
well crap... i hear the red light be nicknamed the red light of death... i hope to god there is a way around this... if not would att know i reflashed something else if i went in and started to complain?
Click to expand...
Click to collapse
My Tilt hasn't gotten messed up yet. But I have return 2 8125's and 1 8525 back in the days and I sent them back with custom roms. AT&T never complain or anything like that.
My bad, it wasn't Rzanology, it was sWuRv (that avatar freaks me out).
Here's the thread in case it happens again...
http://forum.xda-developers.com/showthread.php?t=358136

[Q] Bricked S2 GTi900 help

Ok, I know lots of people brick their phones, and like in my case hard-bricked as well. But everycase is unique but I'd really appreciate if you guys could look over what I did and see if my plan of action is the right thing to do.
So, basically I came across ICS on youtube by chance and it looked to be really cool for my S2. I have no experience with romming and such and I'd only ever heard of it. Then after about only 3 hours of research I set to work to romming it. The instructions said I had to get a clockwork mod to flash the drive to get ICS. I think I messed this up as I'm not entirely sure I unzipped the folder properly to get the .tar. on pda.
So, my phone would turn on but only get to the samsung logo with the warning sign. By this time I was fed up and worried and such and decided it was too much effort and just wanted my phone back. So I set out to put the original firmware back on. I downloaded the stuff and put the in their respective slots, pit,pda and mobile I think. I pushed start and it was if odin had frozen (no progress bar either), I couldn't click anything and the log script in the corner showed nothing.
I was quite annoyed and closed odin and unplugged my phone,put it back in download and such to try again. This time the same thing happened and I unplugged the phone first, Big mistake! My phone went completely black and effectively hard bricked.
Okay that's what happened. I just want advice to see if what I'm going to do is right.
1- Imma try to go through the simple workarounds to try to get my phone back into download mode.
2- This will probably fail, so I will purchase a USB jig from amazon, this will give me 3 potential results
one. My phone will get back into download mode and there will be no warning sign under the samsung logo and custom counter at 0.
two. My phone will get back into download mode but there is still the warning sign and the custom counter is at 0
three. Nothing will happen or my counter will be at one
3- okay so if scenario one happens I will send my phone to samsung and they should repair as they have already told me through e-mail they believe it to be a motherboard problem
scenario two, I will send my phone to vodafone,as I've learnt from the forums their techies should not care as much about that kind of thing.
scenario three, I will send my phone to mobile tech videos in Texas from the UK as everyone seems to trust them and they look pretty legit.
Okay, so that's basically my plan of action. All I want is for you guys is to just go "yeah, good idea thats probably right" or show me what I've misjudged or if you are aware of another option for me.
Thanks,
Adam
Bump, please I know some of you guys can help me out

Phone keeps shutting off randomly and vibrating..

Well, what the title says. It's becoming extremely annoying. Any suggestions?
what rom are you on?
I was on stock UCLA3, but when this problem occured I completely went back to stock. Still exists.
have you tried to do a 3e recovery factory restore?
I don't know what to do, honestly. I'm open to any suggestions! I'll look that up, thanks in advance.
Flash a custom rom with good kernel!
Well, I returned the phone to its original state. Exactly how I bought it.. The problem still exists. I don't think this is a kernel/rom issue.
What does ATT look at when they do exchanges? My counter says 2, is that a bad thing? Or can I just say I was trying to restore it because it kept shutting off and I didn't exactly know what I was doing? It has to be something with the hardware.
MAGiK9 said:
Well, I returned the phone to its original state. Exactly how I bought it.. The problem still exists. I don't think this is a kernel/rom issue.
What does ATT look at when they do exchanges? My counter says 2, is that a bad thing? Or can I just say I was trying to restore it because it kept shutting off and I didn't exactly know what I was doing? It has to be something with the hardware.
Click to expand...
Click to collapse
Yeah thats a bad thing, but they probably wont say anything. Don't mention anything about the counter
I started having the exact same issue this last weekend, took my phone into At&t warranty center, they replaced the battery and did a reflash back to factory rom. Still had the issue after that. The problem didn't start till after I took it out of my otter box and started taking the back off to pull the battery for rooting and flashing roms. Since i have put the phone back in the otter box case I have not had it restart on my yet. I am thinking it is a loose back cover and the battery is being knocked loose and then back in place hence the restarts. Just some of my observations from my own experiances with this same problem.
Ironically, mine has never happened until I took it out of the Otterbox Commuter case.
luckily i haven't had this issue, and i have removed it like 8-10 times before learning I didn't have to...
I took my phone to the att store so they could look at it.. I explained what was going on and the guy told me he was going to check the counter.. BUT he never did. He ordered me a new battery, and if that does not work they will send me a new phone. However, i'm going to get the new phone anyway.
Reboot issues and battery
Ok, same problem here, ICS leaked 4.0.3, Samsung Galaxy S2 skyrocket. Thought it was setcpu and/or busy box, not.. I notice that when I moved my phone in an odd manner it would reboot. Removed the battery cover and noted that there was play in where the battery sat, so much so that I was able to stick my finger nail into the separation, I don't know call it a half a cm. Any way, I took some note book paper, made a wedge so the battery was nice and tight... so far so good. Will let you know.
I'm not sure if this will be any help or not. My phone has done the same thing a couple of times and at least twice I've noticed that it was because I had the phone in my pocket and I was accidentally holding down the power button when I was bending over/squatting/etc. As for the other times it has restart on its own, I have no idea. It's been at least a month since those happened though.

Touchscreen stopped working after soft brick...

Ok..
I had this phone for a while and I started using it again recently. I have fully replaced the digitizer/lcd bezel before with no problems (been a phone repair tech for 10 years) And it has worked fine.
The other night I reverted it back to stock because it seems to be the only way to get a constant data signal. Worked fine. I then updated it to the newest OTA update without a problem.
I then rebooted it and it stuck on a black screen loop with the buttons going on and off for hours. I spent 7 hours trying to figure out what was wrong, flashing, re flashing.. Nothing. Finally I get CWM recovery installed and find out my SD card is fried. So I put a new one in, and transfer over the roms I want t flash. 3 different roms, all with no touch screen.
Revert back to stock, still no touch screen.
Could something have gone bad on the board to have caused this? Is there something system wise not getting wiped that may cause this? Its to much of a coincidence that the touch screen and buttons would go out after all this happened.
Any help would be appreciated. Im waiting on a new digitizer now to check because Ive already gone over all the connections. But if its something software wise, Id like to try that before doing another digitizer replacement.
Thanks
funny you made this thread. i just got my hands on a soft bricked g2x that was stuck on the blue lg logo. after a quick nvflash it boots right up......but with no touchscreen. not sure if it ever worked as im not the original owner.
but i'll be keeping my eyes out on this thread for sure!
Id give a pretty to see inside both of your phones. Sounds like a bad contact on the ribbons.or one of them may have been ripped during a screen installation. I've never heard of the screen just up and quoting working without some major stuff happening to the phone. My guess is these screens were replaced with the wrong screen.just a guess though.
Sent from my LG-P999
grantusmantus said:
Id give a pretty to see inside both of your phones. Sounds like a bad contact on the ribbons.or one of them may have been ripped during a screen installation. I've never heard of the screen just up and quoting working without some major stuff happening to the phone. My guess is these screens were replaced with the wrong screen.just a guess though.
Sent from my LG-P999
Click to expand...
Click to collapse
I have done phone repairs for quite a few years, It wasnt a wrong screen and has worked fine for a year since its replacement. I have already opened the phone again and made sure all contacts were fine. What Im trying to figure out is if there is maybe some part of the system/boot that holds the touchscreen drivers and they have bee erased?
Again, I find its a huge coincidence that it worked fine up until this happened then as soon as its booting again, stops working... Which is why I think its a software issue.
Try touching the corners of the screen after booting up start with the top left and go clockwise. One of the roms used to mess up the connectivity between phone and screen. And that is supposed to reset the touch screen. A old g1 trick
Sent from my SGH-T999 using xda premium

Samsung Repair Service wants $300?!

Hello guys. I've sold my note 4 and got a used Galaxy S6, phone had couple of scratches and was in a really good condition. I used it for a month until... I woke up, my battery was at 60-70% but I was going out soon so I plugged it in and my phone started flashing screen white, and I quickly unplugged it. I tried blowing into USB port and it didn't work. Then I plugged it in again and my phone started rebooting randomly and touch buttons stopped working and flashing. Later I took it to official Samsung repair center and they sent It to like a Full/main repair service place. And after a week I got a call from them that they need to replace whole motherboard(which works fine, just USB board is fried) and they said that this phone had modified software and I need to pay 280-320$ to get it fixed.
What's even more funny is that I didn't even root it yet! I paid like 50$ less for the phone with a box and a purchase document. Also the phone is still on warranty until august. What do I do guys?
PS: I always used original USB cable and charger.
ProtoDeVNan0 said:
Hello guys. I've sold my note 4 and got a used Galaxy S6, phone had couple of scratches and was in a really good condition. I used it for a month until... I woke up, my battery was at 60-70% but I was going out soon so I plugged it in and my phone started flashing screen white, and I quickly unplugged it. I tried blowing into USB port and it didn't work. Then I plugged it in again and my phone started rebooting randomly and touch buttons stopped working and flashing. Later I took it to official Samsung repair center and they sent It to like a Full/main repair service place. And after a week I got a call from them that they need to replace whole motherboard(which works fine, just USB board is fried) and they said that this phone had modified software and I need to pay 280-320$ to get it fixed.
What's even more funny is that I didn't even root it yet! I paid like 50$ less for the phone with a box and a purchase document. Also the phone is still on warranty until august. What do I do guys?
PS: I always used original USB cable and charger.
Click to expand...
Click to collapse
If they checked the KNOX bit and it is flipped, then the device is out of warranty. No amount of arguing will change that. Also the warranty doesn't cover devices that have been resold. (Found out that the hard way:crying
You can always go to Samsung Parts to find the piece you need.
Theodric58 said:
If they checked the KNOX bit and it is flipped, then the device is out of warranty. No amount of arguing will change that. Also the warranty doesn't cover devices that have been resold. (Found out that the hard way:crying
You can always go to Samsung Parts to find the piece you need.
Click to expand...
Click to collapse
Yeah. Unfortunately. I have a non authorised repair service in my city. So I guess I'll take it there, and pay like 80-120$. Better than 300$. I gave them a couple of things to repair before, and they were really good and quick. Samsung dissapointed me once again. Thanks for reply.
ProtoDeVNan0 said:
Yeah. Unfortunately. I have a non authorised repair service in my city. So I guess I'll take it there, and pay like 80-120$. Better than 300$. I gave them a couple of things to repair before, and they were really good and quick. Samsung dissapointed me once again. Thanks for reply.
Click to expand...
Click to collapse
Assuming that knox was tripped by previous owner, you really can't fault samsung for rejecting your warranty claim. You knew the risks in buying phones used (as with any secondhand electronics), the previous owner could have tweaked voltage, messed up and sold it. Not trying to upset you, but it is what it is.
Upside is, you no longer have to worry about tripping knox. Flash custom roms as your heart desires. Good luck getting your phone repaired.
Rakcoon said:
Assuming that knox was tripped by previous owner, you really can't fault samsung for rejecting your warranty claim. You knew the risks in buying phones used (as with any secondhand electronics), the previous owner could have tweaked voltage, messed up and sold it. Not trying to upset you, but it is what it is.
Upside is, you no longer have to worry about tripping knox. Flash custom roms as your heart desires. Good luck getting your phone repaired.
Click to expand...
Click to collapse
Today my phone came back from Samsung and... IT MAGICALLY FIXED ITSELF! Same thing happened with my old Note 3. Now I have Marshmallow installed and I love my S6 again Good thing about Samsung phones : If they're broken, just leave them turned off over night and next day Your phone will be fixed!
ProtoDeVNan0 said:
Today my phone came back from Samsung and... IT MAGICALLY FIXED ITSELF! Same thing happened with my old Note 3. Now I have Marshmallow installed and I love my S6 again Good thing about Samsung phones : If they're broken, just leave them turned off over night and next day Your phone will be fixed!
Click to expand...
Click to collapse
Congrats. Strange that it fixed itself during transit. :good:
Then , you can buy tools and the parts ,fix it yourself. come on

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